Scanner Does Not Work after Upgrading Windows. Canon PIXMA MG2550S, PIXMA G4410 - Mac, PIXMA MG2520 (MG2500 Series), PIXMA MG2545S, PIXMA MG2540S, PIXMA MG2500 serie, PIXMA MG2555, PIXMA MG2550, PIXMA MG2522, PIXMA MG2540

Scanner Does Not Work after Upgrading Windows

Check: Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility.

• Step 1: Uninstall MP Drivers.

Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the

Online Manual for how to delete MP Drivers.

• Step 2: Uninstall IJ Scan Utility.

• Windows 8:

1.

Click the Settings charm > Control Panel > Programs > Uninstall a

program.

2.

Double-click Canon IJ Scan Utility.

3.

When a confirmation appears, click Yes.

4.

When uninstallation is complete, click OK.

IJ Scan Utility is deleted.

Note

In Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.

This dialog box appears when administrative rights are required to perform a task.

If you are logged on to an administrator account, follow the on-screen instructions.

• Windows 7 / Windows Vista:

1.

From the Start menu, select Control Panel > Programs > Uninstall a

program.

2.

Double-click Canon IJ Scan Utility.

3.

When a confirmation appears, click Yes.

4.

When uninstallation is complete, click OK.

IJ Scan Utility is deleted.

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Note

In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.

This dialog box appears when administrative rights are required to perform a task.

If you are logged on to an administrator account, follow the on-screen instructions.

• Windows XP:

1.

From the Start menu, select Control Panel > Add or Remove Programs.

2.

Select Canon IJ Scan Utility, then click Change/Remove.

3.

When a confirmation appears, click Yes.

4.

When uninstallation is complete, click OK.

IJ Scan Utility is deleted.

• Step 3: Reinstall MP Drivers and IJ Scan Utility.

Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.

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