Problem solving. HP LaserJet 5200L Series
Reklama
Reklama
7 Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
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Basic troubleshooting checklist
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Solving general printing problems
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●
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Troubleshooting print-quality problems
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Troubleshooting common Windows problems
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Troubleshooting common Macintosh problems
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Troubleshooting Linux problems
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Troubleshooting common PostScript problems
ENWW 93
Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:
● Is the printer connected to power?
● Is the printer on?
● Is the printer in the Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to www.hp.com/support/lj5200l .
Factors that affect printer performance
Several factors affect the time it takes to print a job:
● Maximum printer speed, measured in pages per minute (ppm)
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Printer processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The amount of printer memory installed
● Printer personality (PCL or PS)
NOTE: Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed
(ppm).
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Troubleshooting flowchart
If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See
Customer support on page 154 .)
NOTE: Macintosh users: For more troubleshooting information, see
Macintosh problems on page 138 .
Step 1: Does READY appear on the control-panel display?
YES Go to step 2.
NO
The display is blank, and the printer fan is off.
The display is blank, but the printer fan is on.
The display is in the wrong language.
The display shows garbled or unfamiliar characters.
A message other than READY appears on the control-panel display.
● Turn the printer off and then on.
● Check the power cord connections and the power switch.
● Press a printer control-panel button to see if the printer responds.
● Plug the printer into a different outlet.
● Turn the printer off and then on.
● Check that the power supplied to the printer is steady, and meets printer specifications. (See
Electrical specifications on page 158
.)
● Turn the printer off and then on.
When XXX MB appears on the control-panel display, press and hold down
until all three lights stay on. This could take up to
10 seconds.
Then, release
. Press to scroll through the available languages.
Press to save the appropriate language as the new default.
● Make sure that the appropriate language is selected at the printer control panel.
● Turn the printer off and then on.
● Go to
Controlpanel messages on page 103 .
Step 2: Can you print a configuration page?
(See
Using printer information pages on page 80 .)
Go to step 3.
YES
NO
ENWW Troubleshooting flowchart 95
A configuration page does not print.
A blank page prints.
A message other than READY or
PRINTING CONFIGURATION appears on the control-panel display.
● Check that all trays are correctly loaded, adjusted, and installed in the printer.
● Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print.
(Press Stop and try step 2 in the troubleshooting flowchart again.)
● Check that the sealing tape does not remain on the print cartridge.
(See the getting started guide or the instructions that came with the print cartridge.)
● The print cartridge might be empty.
Install a new print cartridge.
● Go to
Control-panel messages on page 103 .
Step 3: Can you print from a program?
YES Go to step 4.
NO
The job will not print. A PS error page or list of commands prints.
●
●
If the job will not print, and a message appears on the printer controlpanel display, see
Using the computer, check to see if the printer has been paused. Press
Stop to continue.
Control-panel messages on page 103 .
● The printer might have received a nonstandard PS code. On the SYSTEM SETUP submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PERSONALITY=PS for this print job only. After the job has printed, return the setting to
AUTO.
● Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer.
● Make sure that the print job is a PS job, and that you are using the PS driver.
● Test the cable by trying it on another computer.
● If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
● To verify that it is not a computer problem, print from another computer
(if possible).
● The printer might have received PS code although it is set to PCL. On the SYSTEM SETUP submenu
(on the CONFIGURE DEVICE menu), set
PERSONALITY=AUTO.
● Make sure that the print job is being sent to the correct port (LPT1 port, for example).
●
Check that you are using the correct printer driver. (See Printer drivers on page 7 .)
● Reinstall the printer driver. (See the getting started guide.)
● Check that the computer port is configured and working correctly. (Try connecting another printer to that port and printing.)
● If printing with the PS driver, on the PRINTING submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PRINT PS
ERRORS=ON, and then print the job again. If an error page prints, see the instructions in the next column.
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● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that
PERSONALITY=AUTO.
● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE
DEVICE menu) at the printer control panel, temporarily turn off the
CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again.
Step 4: Does the job print as expected?
YES Go to step 5.
NO
Print is garbled, or only a portion of the page prints.
Printing stops in the middle of the job.
Print speed is slower than expected.
A printer control panel setting is not taking effect.
● Check that you are using the correct printer driver.
(See
● The data file sent to the printer might be corrupt.
To test, try printing it on another printer (if possible), or try a different file.
● You might have pressed
Stop .
● Simplify the print job.
● Check that the power supplied to the printer is steady, and that it meets printer specifications.
(See
Electrical specifications on page 158 .)
● Add more memory to the printer. (See
Installing printer memory on page 173 .)
● Turn banner pages off.
(See your network administrator.)
● Check settings in the printer driver or program.
(The printer driver and program settings override printer controlpanel settings.)
● Check the interface cable connections. Test the cable by trying it on another computer (if possible).
● Note that slower speeds should be expected if you are printing narrow paper, printing from tray 1, using the HIGH2 fuser mode, or have set
Small Paper Speed to
SLOW.
● Replace the interface cable with a high-quality cable (see
).
● Simplify the print job, print at a lower resolution, or install more printer memory.
(See
Installing printer memory on page 173 .)
● You might be missing a printer message that could help you solve the problem. On the
SYSTEM SETUP submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, temporarily turn the
CLEARABLE
WARNINGS and AUTO
ENWW Troubleshooting flowchart 97
CONTINUE settings off.
Then print the job again.
The print job is not formatted correctly.
Paper is not fed correctly or is damaged.
There are print-quality problems.
● Check that you are using the correct printer driver.
(See Printer drivers on page 7 .)
● Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the stack.
● Check the program settings. (See the program online Help.)
● Try a different font.
● If you are having problems printing custom-size paper, see
Printing on special media on page 58
.
● Downloaded resources might have been lost.
You might need to download them again.
● If pages are wrinkled or curled, or if the image is skewed on the page, see
Troubleshooting printquality problems on page 125 .
● Adjust the print resolution. (See
Print Quality submenu on page 27 .)
●
Check that REt is on. (See Print Quality submenu on page 27 .)
● Go to
Troubleshooting print-quality problems on page 125
.
Step 5: Does the printer select the trays?
YES For other problems, check the Contents, the Index, or the printer driver online Help.
NO
The printer pulls paper from the wrong tray.
● Make sure that you have selected the correct tray. (See
● Make sure that trays are correctly configured for paper size and type. (See
.) Print a configuration page to see current tray settings. (See
Using printer information pages on page 80
.) Ensure that the media-size window on the front of the tray matches the size setting on the control panel.
● Make sure that the tray selection (Source) or Type in the printer driver or program is set correctly. (The printer driver and program settings override the printer control panel settings.)
A message other than READY appears on the printer control panel display.
● Go to
Control-panel messages on page 103 .
● By default, paper loaded in tray 1 will be printed first. If you do not want to print from tray 1, remove any paper loaded in the tray or change the USE REQUESTED
TRAY setting. (See Customizing tray 1 operation on page 54 .) Change TRAY 1 SIZE and TRAY 1 TYPE
to a setting other than ANY.
● If you want to print from tray 1, but cannot select the tray
in a program, see Customizing tray 1 operation on page 54 .
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Solving general printing problems
Printer selects media from the wrong tray.
Cause Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Remove any media in other trays to make the printer select from the correct tray.
For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
The configured size does not match the size of the media that is loaded in the tray.
Through the control panel, change the configured size to match the size of the media that is loaded in the tray. Also, change the media-size window, located on front upper right of the tray, to match the media-size settings.
Tray 2: Make sure that the media-size dial matches the media loaded in the tray.
Printer does not pull paper from tray.
Cause
The tray is empty.
The paper guides are set incorrectly.
Solution
Load paper in the tray.
To set the guides correctly, see Configuring trays on page 53 .
For tray 2, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.
Paper curls when it exits the printer.
Cause
The paper curls when it exits to the top output bin.
Solution
Open the rear output bin to allow the paper to exit in a straight path through the printer.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality submenu on page 27 .)
First sheet of media jams in the print-cartridge area.
Cause
A combination of high humidity and high temperature is affecting the media.
Solution
Adjust the printer for high humidity and high temperature conditions.
ENWW Solving general printing problems 99
Print job is extremely slow.
Cause Solution
The job might be very complex.
The maximum speed of the printer cannot be exceeded even when more memory is added.
Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the printer.
Printing speeds might be automatically reduced when printing on custom-sized media.
Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH2 fuser mode.
You are printing a PDF or PostScript (PS) file but are using a
PCL printer driver.
Try using the PS printer driver rather than the PCL printer driver. (You can usually do this from a software program.)
In the printer driver, Optimize for: is set to cardstock, heavy, rough, or bond paper.
In the printer driver, set the type to plain paper (see Controlling print jobs on page 48 ).
NOTE: If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the printer driver set to heavy even though printing might be slower.
Pages print, but are totally blank.
Cause
The sealing tape might still be on the print cartridge.
The file might have blank pages.
Solution
Remove the print cartridge and pull out the sealing tape.
Reinstall the print cartridge.
Check the file to make sure that it does not contain blank pages.
The printer prints, but the text is wrong, garbled, or incomplete.
Cause Solution
The printer cable is loose or defective.
The wrong driver was selected in the software.
The software program is malfunctioning.
Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works.
Finally, try a new cable.
Check the software printer selection menu to make sure that an HP LaserJet 5200L printer is selected.
Try printing a job from another program.
The printer does not respond when you select Print in the software.
Cause Solution
The printer is out of media.
The printer might be in the manual-feed mode.
Add media.
Change the printer from manual-feed mode.
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The printer does not respond when you select Print in the software.
Cause Solution
The cable between the computer and the printer is not connected correctly.
The printer cable is defective.
Disconnect and reconnect the cable.
The wrong printer was selected in the software.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
Check the software printer selection menu to make sure that an HP LaserJet 5200L printer is selected.
The printer might have a jam.
Clear any jams. See
The software for the printer is not configured for the printer port. Check the software printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
The printer is not receiving power.
The printer is malfunctioning.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any
message and see Control-panel messages on page 103 .
ENWW Solving general printing problems 101
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the printer.
Message type
Status messages
Warning messages
Error messages
Description
Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready or status messages and remain until the button is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting.
If a critical error persists, service is required.
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Control-panel messages
Control panel message
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use alternates with
For help press
10.XX.YY SUPPLY MEMORY ERROR
For help press
11.XX INTERNAL CLOCK ERROR alternates with
To continue press
13.XX.YY FUSER JAM INSIDE TOP
COVER alternates with
For help press
Description Recommended action
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under
HP warranty.
The printer cannot read or write to the printcartridge memory tag, or the memory tag is missing.
To continue printing, press . The first pending print job will be cancelled.
1.
Open the front door.
2.
Remove the print cartridge, and then reinstall it.
3.
Close the front door.
4.
Turn the printer off and then on.
5.
If the error persists, contact HP Support.
The printer internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Contact HP support.
13.XX.YY JAM IN TRAY 1 alternates with
Clear jam then press
A jam has occurred in the fuser area.
A page is jammed in the multipurpose tray.
1.
Press to see step-by-step information.
2.
Open the top cover, and then remove the print cartridge.
3.
Remove all media found.
4.
Lift the metal flap, and then remove any media remaining.
5.
Reinstall the print cartridge, and then close the top cover.
6.
To exit, press .
1.
Press to see step-by-step information.
2.
Remove media from tray 1, and then remove any media in the printer.
3.
Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
4.
Reload media in tray 1. Do not load media above the fill tabs on the media width guides, and confirm that the guides are in the correct position.
5.
To continue printing, press to clear the message, and then press .
ENWW Control-panel messages 103
Control panel message
13.XX.YY JAM IN TRAY 2
13.XX.YY JAM IN TRAY X alternates with
Clear jam then press
13.XX.YY JAM INSIDE FRONT DOOR alternates with
For help press
13.XX.YY JAM INSIDE REAR DOOR alternates with
Clear jam then press
13.XX.YY JAM INSIDE REAR DOOR alternates with
For help press
Description
A page is jammed in tray 2.
A page is jammed in the tray indicated.
A jam has occurred inside the front door.
A jam has occurred in the duplex reversing area.
A jam has occurred in the rear door area.
Recommended action
Remove tray 2, clear the jam, and then reinstall tray 2.
See
Clearing jams from the input-tray areas on page 119 .
If the message persists after clearing all pages, contact HP Support.
1.
Press to see step-by-step information.
2.
Remove the tray indicated.
3.
Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
4.
Remove all media found in the printer, and then reinstall the tray.
5.
To exit, press .
NOTE: To avoid jams with heavier media, use tray 1 and the rear output bin.
Press for help.
or
See
Clearing jams from the print-cartridge area on page 120
.
If the message persists after clearing all pages and exiting Help, contact HP Support.
1.
Press to see step-by-step information.
2.
Open rear door, and then remove all media found.
3.
Close the rear door.
4.
To exit, press .
1.
Press to see step-by-step information.
2.
Open the rear door.
3.
Release the four tabs in the center of the black paper guide inside the lower rear door.
4.
Lower rear door completely, and then remove all media found.
5.
Close the rear door. The four tabs in the paper guide will automatically reattach to the door.
6.
To exit, press .
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Control panel message
13.XX.YY JAM INSIDE TOP COVER alternates with
Remove print cartridge
20 INSUFFICIENT MEMORY alternates with
For help press
To continue press
21 PAGE TOO COMPLEX alternates with
To continue press
22 PARALLEL I/O BUFFER OVERFLOW alternates with
To continue press
22 SERIAL I/O BUFFER OVERFLOW alternates with
To continue press
22 USB I/O BUFFER OVERFLOW alternates with
To continue press
Description Recommended action
A jam has occurred in the registration assembly area.
1.
Press the information.
to see step-by-step
2.
Open the top cover, and then remove the print cartridge.
3.
Remove all media found.
4.
Lift the metal flap, and then remove any media remaining.
5.
Verify that the media size matches the tray settings and the dial on the tray.
6.
Reinstall the print cartridge, and then close the top cover.
7.
To exit, press .
The printer has received more data from the computer than fits in available memory.
1.
Press to continue printing.
NOTE: Data will be lost.
2.
Reduce the complexity of the print job to avoid this error.
3.
Adding memory to the printer may allow printing of more complex pages.
The page-compression process is too slow for the printer. Some data may be lost on the page.
1.
Press to see step-by-step information.
2.
To print the job with some data loss, press to exit the message, and then press . If data is lost, simplify the page content to reduce its complexity.
The printer parallel buffer has overflowed during a busy state.
3.
To exit, press .
1.
Press to continue printing.
NOTE: Data will be lost.
The printer serial buffer has overflowed during a busy state.
2.
If the message persists after exiting
Help, contact HP Support.
1.
Press to continue printing.
NOTE: Data will be lost.
The printer's USB buffer has overflowed during a busy state.
2.
If the message persists, contact
HP Support.
1.
Press to continue printing.
NOTE: Data will be lost.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 105
Control panel message
40 BAD SERIAL TRANSMISSION alternates with
To continue press
41.3 UNEXPECTED SIZE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
41.5 UNEXPECTED TYPE IN TRAY X alternates with
LOAD TRAY X <TYPE> <SIZE>
41.X ERROR alternates with
To continue press
49.XXXXX ERROR alternates with
To continue turn off then on
50.X FUSER ERROR
For help press
51.XY ERROR alternates with
To continue turn off then on
Description Recommended action
A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.
1.
Press to continue printing.
NOTE: Data will be lost.
2.
If the message persists, contact
HP Support.
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
The printer senses a different media type than what is configured in the tray.
A printer error has occurred.
A critical firmware error has occurred.
Ensure that all trays are configured correctly before printing again. See
Configuring trays on page 53 for more information.
1.
Press to print from a different tray.
2.
To print from the current tray, load the tray with the size and type indicated.
Ensure that all trays are configured correctly before printing again. See
Configuring trays on page 53 for more information.
1.
Press to continue or press for more information.
2.
If the message persists after exiting help, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
A fuser error has occurred.
A printer error has occurred.
1.
Turn the printer off.
2.
Verify the fuser is installed correctly and fully seated.
3.
Turn on the printer.
4.
If the message persists, contact
HP Support.
1.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
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Control panel message
52.XY ERROR alternates with
To continue turn off then on
53.10.01 ERROR UNSUPPORTED RAM
54.XX ERROR
55.XX.YY DC CONTROLLER ERROR alternates with
To continue turn off then on
56.XX ERROR alternates with
To continue turn off then on
57.XX PRINTER ERROR alternates with
To continue turn off then on
58.XX ERROR alternates with
To continue turn off then on
59.XY ERROR alternates with
To continue turn off then on
62 NO SYSTEM
64 ERROR
For help press alternates with
Description Recommended action
A printer error has occurred.
1.
Press to continue.
2.
If the message persists, turn the printer off and then on.
3.
If the message persists, contact
HP Support.
A printer command error has occurred.
1.
Turn the printer off and then on.
The engine is not communicating with the formatter.
2.
If the message persists, contact
HP support.
1.
Turn the printer off and then on.
2.
If the message persists, contact HP
Support.
An error has occurred.
A printer fan error has occurred.
1.
1.
Turn the printer off and then on.
2.
If the message persists, contact HP
Support.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
An error has occurred in which a memory tag
CPU was detected.
1.
Press to view step-by-step information.
2.
Turn the printer off and then on.
A printer motor error has occurred.
No system was found.
3.
If the message persists, contact HP
Support.
4.
To exit, press .
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
NOTE: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
1.
Turn the printer off and then on.
A scan buffer error has occurred.
2.
If the message persists, contact
HP Support.
1.
Turn the printer off and then on.
2.
If the message persists, contact
HP Support.
ENWW Control-panel messages 107
Control panel message Description
To continue turn off then on
68.X PERMANENT STORAGE FULL alternates with
To continue press
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
X Description
0 Onboard NVRAM
68.X PERMANENT STORAGE WRITE FAIL alternates with
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
To continue press
X Description
68.X STORAGE ERROR SETTINGS
CHANGED alternates with
To continue press
0 Onboard NVRAM
A non-volatile storage device is full. Press
to clear the message. Printing can continue, but unexpected behavior could result.
X Description
0 Onboard NVRAM
Recommended action
1.
3.
1.
Press to continue.
2.
For 68.0 errors, turn the printer off and then on.
If a 68.0 error persists, contact
HP Support.
Press to continue.
2.
If the problem persists, contact
HP Support.
1.
Press to view step-by-step information.
2.
To clear the error, press to exit the message, and then press to continue.
3.
If the problem persists, turn the printer off and then on.
4.
If the message persists, contact
HP Support.
5.
To exit, press .
1.
Turn the printer off and then on.
2.
If the problem persists, contact
HP Support.
79.XXXX ERROR alternates with
To continue turn off then on
<Date> <Time>
To change press
To skip, press STOP
Access Denied MENUS LOCKED
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X alternates with
A critical hardware error has occurred.
The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.
Press to change the date and time.
Press Stop to skip this step. You can set the date and time later by using the SYSTEM
SETUP menu.
If the prompt appears each time you turn on the printer, the clock is not working correctly.
Contact HP support.
The printer administrator has enabled the control-panel security mechanism. You cannot modify control-panel settings in this circumstance. The message disappears after a few seconds, and the printer returns to
Ready or BUSY state.
Contact the printer administrator to change settings.
You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY
CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.
Change the size setting for the tray.
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Control panel message Description Recommended action
Tray size cannot be ANY SIZE/ANY
CUSTOM
BAD DUPLEXER CONNECTION alternates with
The duplexer is not installed correctly.
Turn the printer off and then on to continue.
To continue turn off then on
Calibrating...
Canceling... <JOB NAME>
Checking paper path
Checking printer
CHOSEN PERSONALITY NOT
AVAILABLE alternates with
The printer is calibrating.
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
No action necessary.
No action necessary.
The engine is turning the rollers to check for possible jams.
The engine is performing an internal test.
No action necessary.
No action necessary.
1.
Press to continue.
The printer encountered a request for a personality that did not exist in the printer.
The job is cancelled and no pages are printed.
2.
Try a different driver.
To continue press
CLEANING DISK X% COMPLETE alternates with
DO NOT POWER OFF
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
The printer is processing the cleaning page.
No action necessary.
Cleaning...
Clearing event log
Clearing paper path
This message appears while the event log is cleared. The printer then returns to the
SERVICE menu.
No action necessary.
The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
No action necessary.
Close the top cover and front door.
CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed.
CODE CRC ERROR An error has occurred during a firmware upgrade.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
Creating...CLEANING PAGE The printer is generating a cleaning page.
The printer returns to the Ready state after the cleaning page is printed.
1.
Load the cleaning page into tray 1.
2.
Press Menu .
3.
Select PRINT QUALITY, and then press
.
4.
Select PROCESS CLEANING PAGE, and then press .
ENWW Control-panel messages 109
Control panel message Description Recommended action
DATA RECEIVED alternates with
Ready
Event Log Empty
Genuine HP supplies installed
GENUINE HP SUPPLIES DESIGNED FOR
<PROD> alternates with
Ready
Incorrect
INFLATE FAILURE
Initializing
Initializing permanent storage
INSERT OR CLOSE TRAY XX
INSTALL FUSER
For help press
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
LOAD TRAY X <TYPE> <SIZE> alternates with
For help press
LOAD TRAY X <TYPE> <SIZE> alternates with
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
If the printer is waiting for a form feed, press
to continue.
The printer is paused.
If the printer is paused, press Stop to continue.
No action necessary.
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
No action necessary.
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Replace this supply with a genuine HP supply that is designed for this printer.
The PIN number is incorrect.
An error has occurred during a firmware upgrade.
Contact the network administrator.
1.
Reinstall the firmware.
2.
If the problem persists, contact
HP Support.
No action necessary.
This message appears when the printer is turned on and begins initialization.
This message appears when the printer is turned on to show that permanent storage is being initialized.
No action necessary.
A tray is open and the printer is trying to print from another tray.
Close the tray indicated so that printing can continue.
The fuser is either not installed or not correctly installed in the printer.
Press for help.
or
Contact HP Customer Support or your authorized HP service provider.
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Press to continue printing without using the data.
To solve the problem, increase the amount of memory for the device. Press for more information.
Tray X is either empty or configured for a type and size other than that specified in the job.
No other tray is available.
Press for help.
or
See
Configuring trays on page 53 for more
information.
Tray X is either empty or configured for a type and size other than that specified in the job.
Press for help.
or
To use another tray press
110 Chapter 7 Problem solving ENWW
Control panel message
Loading program X alternates with
DO NOT POWER OFF
MANUALLY FEED <TYPE> <SIZE> alternates with
For help press
MANUALLY FEED <TYPE> <SIZE> alternates with
To continue press
MANUALLY FEED <TYPE> <SIZE> alternates with
To use another tray press
MANUALLY FEED OUTPUT STACK alternates with
Then press to print second sides
MEM TEST FAILURE REPLACE DIMM 1
Moving solenoid alternates with
To exit press STOP key
NON HP SUPPLY IN USE alternates with
Ready
NON HP SUPPLY INSTALLED alternates with
Description Recommended action
Press to print from another tray. See
Configuring trays on page 53 for more
information.
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program being loaded.
No action necessary.
Tray 1 is empty and no other tray is available. Load media into tray 1, and press to continue.
Press for help.
or
See
Configuring trays on page 53 for more
information.
Media is in tray 1, but the print job requires a specific type and size that is not currently available.
Press to print from the tray.
or
Press for help.
or
See
Configuring trays on page 53 for more
information.
No media is in tray 1, and a print job requires a specific type and size that is available in another tray.
Press to print from another tray. See
Configuring trays on page 53 for more
information.
or
Press for help.
The first side of a manual two-sided print job has been printed and the printer is paused until for the output stack is reinserted.
Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two-sided print job. Press to continue. See
for more information.
The memory DIMM has failed.
Install a supported memory DIMM. See
Installing printer memory on page 173 .
The printer is testing a solenoid.
No action necessary.
The printer has detected that a non-
HP supply is currently installed but was pressed to override the message.
A new, non-HP supply has been installed.
This message appears until an HP supply is installed or you press .
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
ENWW Control-panel messages 111
Control panel message
For help press
Printing... DIAGNOSTICS PAGE
Printing... EVENT LOG
Printing... FONT LIST
Printing... MENU MAP
Printing... REGISTRATION PAGE
Printing... SUPPLIES STATUS
Printing... USAGE PAGE
Processing...
Description Recommended action
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press .
Open the front door and remove any jammed media.
PAPER PATH JAM FRONT DOOR alternates with
For help press
Paused alternates with
To return to Ready press the STOP key
Performing upgrade
Performing... PAPER PATH TEST
PRINTING STOPPED
To continue press
Printing... CONFIGURATION
A page is jammed in the paper path.
The printer has paused.
Press Stop to resume printing.
A firmware upgrade is in process.
No action necessary. Do not turn off the printer.
The printer is performing a paper-path test.
No action necessary.
This message appears when a Print/Stop test runs and the time expires.
Press to continue printing.
The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.
The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.
No action necessary.
No action necessary.
The printer is generating the event log page.
The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the registration page. The printer will return to the SET
REGISTRATION menu when the page has printed.
Follow the instructions on the printed pages.
The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.
No action necessary.
The printer is generating the usage page. The printer will return to the online Ready state when the page has printed.
No action necessary.
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by
No action necessary.
112 Chapter 7 Problem solving ENWW
Control panel message
Processing... from tray<X>
Receiving upgrade
Request accepted please wait
Resend upgrade
Restoring factory settings
Restoring...
RFU LOAD ERROR
Rotating motor alternates with
To exit press STOP key
SANITIZING DISK X% COMPLETE alternates with
DO NOT POWER OFF
Setting saved
SIZE MISMATCH IN TRAY XX alternates with
Ready
Sleep mode on
STANDARD TOP BIN FULL alternates with
Remove all paper from bin
Tray X <TYPE> <SIZE> alternates with
To change size or type press
TRAY XX EMPTY <TYPE> <SIZE> alternates with
ENWW
Description Recommended action a message that indicates which tray the job is being printed from.
The printer is actively processing a job from the designated tray.
No action necessary.
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action necessary.
The firmware upgrade was not successful.
The printer is restoring factory settings.
The printer is restoring settings.
An error has occurred during a firmware upgrade.
Attempt the upgrade again.
No action necessary.
No action necessary.
1.
Reinstall the firmware.
The printer is testing a motor.
2.
If the problem persists, contact
HP Support.
Press Stop to stop this test.
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the sanitation process.
A menu selection has been saved.
The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.
No action necessary.
1.
Make sure the media guides are adjusted correctly.
The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.
The output bin is full. Printing cannot continue.
2.
In the PAPER HANDLING menu, configure the tray for the correct size.
No action necessary. The printer automatically exits sleep mode.
Empty the output bin. Printing resumes automatically.
The printer is reporting the current configuration of tray X.
The tray is empty, but the current print job does not require this tray.
No action necessary.
Press to clear the message.
Press to change the type or size.
See
Configuring trays on page 53 for more
information.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
Control-panel messages 113
Control panel message
Ready
TRAY XX OPEN
For help press alternates with
Ready
TRAY XX OPEN OR EMPTY alternates with
Ready
TYPE MISMATCH IN TRAY XX alternates with
Ready
Unauthorized supply in use alternates with
Ready
USE TRAY X <TYPE> <SIZE>trays
Description Recommended action
The tray is open, but printing can continue.
Close the tray.
The tray is open or empty, but the current print job does not require this tray.
The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.
Close or fill the tray.
In the PAPER HANDLING menu, configure the tray for the correct type.
The printer has detected that a non-
HP supply is currently installed and
(override) was pressed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under
HP warranty.
The printer is offering a selection of alternate media to use for the print job.
1.
Use and to highlight a different size or type, and then press to select the size or type.
2.
Press to return to the previous size or type.
See
Configuring trays on page 53 for more
information.
114 Chapter 7 Problem solving ENWW
Guidelines for using paper
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
For a complete list of supported media, see
Supported media sizes on page 12 .
The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Symptom
Poor print quality or toner adhesion
Dropouts, jamming, curl
Excessive curl
Jamming, damage to printer
Problems with feeding
Problem with paper Solution
The paper is too moist, too rough, too heavy, too smooth, or it is embossed or from a faulty paper lot.
The paper has been stored incorrectly.
Try another kind of paper, between 100 and 250 Sheffield, and with 4 to 6% moisture content.
Store paper flat in its moisture-proof wrapping.
The paper varies from side to side.
The paper is too moist, has the wrong grain direction, or is of short-grain construction.
Turn the paper over.
Open the rear output bin, or use longgrain paper.
Turn the paper over.
The paper varies from side to side.
The paper has cutouts or perforations.
Use paper that is free of cutouts or perforations.
The paper has ragged edges, or it is from a faulty paper lot.
Use high-quality paper that is made for laser printers.
The paper varies from side to side.
Turn the paper over.
The paper is too moist, too rough, too heavy, or too smooth.
It has the wrong grain direction, is of short-grain construction, or it is embossed.
Try another kind of paper, between 100 and 250 Sheffield, and with 4 to 6% moisture content.
Open the rear output bin, or use longgrain paper.
NOTE: Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised or embossed letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).
CAUTION: Failure to follow these guidelines could cause jams or damage to the printer.
ENWW Guidelines for using paper 115
Printing special pages
Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer.
● Configuration page
The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see
the HP Jetdirect information.
● Font list
You can print a font list using the control panel (see
Using printer information pages on page 80 )
● Supplies status page
Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life that remains in the print cartridge, and the number of pages and jobs that have been processed (see
Using printer information pages on page 80
).
● Show Me How pages
Use the SHOW ME HOW control-panel menu to print pages that contain information about jams, loading trays, supported media types and sizes, and more help. See
116 Chapter 7 Problem solving ENWW
Common causes of jams
Cause Solution
The media does not meet specifications.
A component is installed incorrectly.
Use only media that meets HP specifications. See Paper specifications on page 160 .
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
The media is skewed.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
See
.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray.
The media is removed before it settles into the output bin.
NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
The internal rollers from tray 2 are not picking up the media.
Remove the top sheet of media. If the media is heavier than
120 g/m 2 (32 lb), it might not be picked from the tray.
The media has rough or jagged edges.
The media is perforated or embossed.
Replace the media.
Replace the media.
Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See
Using printer information pages on page 80 .
1
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.
ENWW Common causes of jams 117
Jam locations
Use this illustration to troubleshoot jams in the printer. For instructions about clearing jams, see
1
3
2
1
2
3
Print cartridge
Input trays
Output bins
Jam recovery
This printer automatically provides jam recovery, a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages.
● AUTO instructs the printer to attempt to reprint jammed pages.
● OFF instructs the printer not to attempt to reprint jammed pages.
NOTE: During the recovery process, the printer might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources, you might want to disable the jam recovery.
To turn off jam recovery
1.
Press Menu .
2.
Press to highlight CONFIGURE DEVICE, and then press .
3.
Press to highlight SYSTEM SETUP, and then press .
4.
Press to highlight JAM RECOVERY, and then press .
5.
Press to highlight OFF, and then press .
6.
Press Menu to return to the Ready state.
118 Chapter 7 Problem solving ENWW
Clearing jams
When clearing jams, be very careful not to tear the media. If a small piece of media remains in the printer, it could cause additional jams.
The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me
Clearing jams from the input-tray areas
NOTE: To remove media from the tray 1 area, slowly pull the media out of the printer. For all other trays, complete the following procedure.
1.
Slide the tray out of the printer, and remove any damaged paper from the tray.
2.
If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the printer.
If the paper is not visible, look in the top cover area.
ENWW
NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.
Clearing jams 119
3.
Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
Lock
4.
Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Clearing jams from the print-cartridge area
1.
Open the top cover and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
120 Chapter 7 Problem solving ENWW
ENWW
2.
Slowly pull the media out of the printer. Be careful to not tear the media.
CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)
3.
Replace the print cartridge, and then close the top cover.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Clearing jams 121
Clearing jams from the output-bin areas
NOTE: If media is jammed in the top output area, but most of the media is still inside the printer, it is best to remove it through the rear door.
1.
Open the rear door.
2.
Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.
122 Chapter 7 Problem solving ENWW
3.
Grasp both sides of the media, and slowly pull the media out of the printer. (There might be loose toner on the media. Be careful not to spill it on yourself or into the printer.)
NOTE: If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media.
4.
Close the rear door. (The clips automatically return to their original positions when the rear door is closed.)
5.
Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in the printer. Look for media in other locations.
Solving repeated jams
If jams occur frequently, try the following actions:
● Check all the jam locations. A piece of media might be stuck somewhere in the printer.
● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.
● Check that all trays and paper-handling accessories are completely inserted into the printer. (If a tray is open during a print job, a jam might occur.)
● Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.)
● Try printing to a different output bin.
ENWW Clearing jams 123
● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
● If you are printing from tray 1, try feeding fewer sheets of media at a time.
● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray.
● Turn over the media stack in the tray. Also, try rotating the stack 180°.
● Try rotating media to feed through the printer from a different orientation.
● Check the media quality. Do not use damaged or irregular media.
● Use only media that meets HP specifications. See
Paper specifications on page 160 .
● Do not use media that has already been used in a printer or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.
● Do not use media with staples or media that has had the staple removed. Staples can damage the printer and can void warranty.
● Make sure that the power supplied to the printer is steady and meets printer specifications. See
● Clean the printer. See
Cleaning the printer on page 91 .
● Contact an HP-authorized service or support provider to perform routine printer maintenance. See the support flyer that was included with the printer, or see
Customer support on page 154 .
124 Chapter 7 Problem solving ENWW
Troubleshooting print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the printer is correctly maintained, using print media that meets HP specifications, or running a cleaning page.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
● Use media that meets HP specifications. See
Paper specifications on page 160 .
●
.
● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.
● Some areas of the media reject toner. Use media from a different source or from an unopened ream.
● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this printer. See
Paper specifications on page 160 .
● The media is excessively rough. Use a smoother, xerographic media.
●
The driver setting is incorrect. To change the media type setting, see Type and Size on page 48 .
● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.
Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the printer getting started guide for operating-environment specifications.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery on page 118 .
● If the printer recently jammed, print two to three pages to clean the printer.
● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the printer. If the problem persists, print and process a cleaning page.
See
Cleaning the printer on page 91 .
Image defect examples
Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies,
contact HP Customer Support. (See Customer support on page 154
.)
ENWW Troubleshooting print-quality problems 125
See Light print (partial page) on page 127
See Light print (entire page) on page 127
See
See
See
A
A
A
A a a
B
B
B
B
A a a a B b b b b b C c c c c
C
C
C
C c
See
See
See
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.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
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Sincerely,
Mr. Scmehnjcj
AaBbCc
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See Repeating defects on page 131
See
See
Misformed characters on page 131
See
A
A
A
A
A a a a a a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
See Wrinkles or creases on page 133
See
Vertical white lines on page 133
See
See
White spots on black on page 134
See Scattered lines on page 134
.
.
126 Chapter 7 Problem solving ENWW
See Random image repetition on page 135
(dark)
See Random image repetition on page 135
(light)
NOTE: These examples depict letter-size media that has passed through the printer short-edge-first.
Light print (partial page)
1.
Make sure that the print cartridge is fully installed.
2.
The toner level in the print cartridge might be low. Replace the print cartridge.
3.
The media might not meet HP specifications (for example, the media is too moist or too rough).
See
Paper specifications on page 160 .
Light print (entire page)
1.
Make sure that the print cartridge is fully installed.
2.
Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver.
3.
Open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY
submenu and increase the TONER DENSITY setting. See Print Quality submenu on page 27
.
4.
Try using a different type of media.
5.
The print cartridge might be almost empty. Replace the print cartridge.
ENWW Troubleshooting print-quality problems 127
Specks
Specks might appear on a page after a jam has been cleared.
1.
Print a few more pages to see if the problem corrects itself.
2.
3.
Try using a different type of media.
4.
Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
Dropouts
1.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
2.
If the media is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the media. (See
Print Quality submenu on page 27 .)
3.
Try using a smoother media.
128 Chapter 7 Problem solving ENWW
Lines
A
A
A
A a a
B
B
B
B
A a a a B b b b b b C c c c c
C
C
C
C c
1.
Print a few more pages to see if the problem corrects itself.
2.
.)
3.
Replace the print cartridge.
Gray background
1.
Do not use media that has already been run through the printer.
2.
Try using a different type of media.
3.
Print a few more pages to see if the problem corrects itself.
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
5.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY
submenu, increase the TONER DENSITY setting. See Print Quality submenu on page 27 .
6.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
7.
Replace the print cartridge.
ENWW Troubleshooting print-quality problems 129
Toner smear
1.
Print a few more pages to see if the problem corrects itself.
2.
Try using a different type of media.
3.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
4.
5.
Replace the print cartridge.
Also see Loose toner on page 130
.
Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1.
If media is heavy or rough, open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto
the media. (See Print Quality submenu on page 27 .) You must also set the type of media for the
tray you are using. (See
Controlling print jobs on page 48 .)
2.
If you have observed a rougher texture on one side of your media, try printing on the smoother side.
3.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
4.
Make sure that type and quality of the media you are using meet HP specifications. (See
Paper specifications on page 160
.)
130 Chapter 7 Problem solving ENWW
Repeating defects
1.
Print a few more pages to see if the problem corrects itself.
2.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
3.
.)
Also see
Repeating image
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of narrow media.
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that type and quality of the media you are using meet HP specifications. (See
Paper specifications on page 160
.)
3.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
Misformed characters
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
ENWW Troubleshooting print-quality problems 131
Page skew
1.
Print a few more pages to see if the problem corrects itself.
2.
Verify that no torn pieces of media are inside the printer.
3.
Make sure that media is loaded correctly and that all adjustments have been made. (See
.) Make sure that the guides in the tray are not too tight or too loose against the media.
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
5.
.)
6.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
Curl or wave
1.
Turn over the stack in the tray. Also, try rotating the stack 180°.
2.
.)
3.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
4.
Try printing to a different output bin.
5.
If media is lightweight and smooth, open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are using. Change the setting to LOW, which helps reduce the heat in the fusing process. (See
Print Quality submenu on page 27
.) You must also set the type of media for the tray you are using.
(See
Controlling print jobs on page 48 .)
132 Chapter 7 Problem solving ENWW
Wrinkles or creases
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Make sure that media is loaded correctly and all adjustments have been made. (See
Configuring trays on page 53 .)
5.
Make sure that the type and quality of the media you are using meet HP specifications. (See
Paper specifications on page 160
.)
6.
If envelopes are creasing, try storing envelopes so that they lie flat.
If the above actions do not improve wrinkles or creases, change your fuser mode from NORMAL to
LOW1.
1.
On the control panel, press Menu .
2.
Use to highlight CONFIGURE DEVICE, and then press .
3.
Use to highlight PRINT QUALITY, and then press .
4.
Use to highlight FUSER MODES, and then press .
5.
Use to highlight LOW1, and then press .
Vertical white lines
ENWW
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the type and quality of the media you are using meet HP specifications. (See
Paper specifications on page 160
.)
3.
Replace the print cartridge.
Troubleshooting print-quality problems 133
Tire tracks
A a a a a
A
A
A
A a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage.
1.
Replace the print cartridge.
2.
Reduce the number of pages that you print with very low toner coverage.
White spots on black
1.
Print a few more pages to see if the problem corrects itself.
2.
.)
3.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
4.
Replace the print cartridge.
Scattered lines
1.
.)
2.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
134 Chapter 7 Problem solving ENWW
4.
Open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY setting. (See
Print Quality submenu on page 27 .)
5.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON.
Blurred print
1.
Make sure that the type and quality of the media you are using meet HP specifications. (See
Paper specifications on page 160
.)
2.
Make sure that the environmental specifications for the printer are being met. (See
Operating environment on page 159
.)
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Do not use media that already has been run through the printer.
5.
Decrease the toner density. Open the CONFIGURE DEVICE menu at the printer control panel.
.)
6.
Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set HIGH TRANSFER=ON. (See
Print Quality submenu on page 27
.)
Random image repetition
ENWW Troubleshooting print-quality problems 135
If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.)
● Change the tone (darkness) of the field that the repeated image appears in.
● Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
● From your software program, rotate the whole page 180° to print the lighter image first.
● If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn it on to restart the print job.
136 Chapter 7 Problem solving ENWW
Troubleshooting common Windows problems
Error message:
"Error Writing to LPTx" in Windows 9x.
Cause
Media is not loaded.
The cable is defective or loose.
The printer is plugged into a power strip and is not receiving enough power.
The input/output setting is incorrect.
Solution
Make sure that paper or other print media is loaded in the trays.
Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.
Unplug the power cord from the power strip and plug it into another electrical outlet.
Click Start, click Settings, and then click Printers. Right-click the HP LaserJet 5200L printer driver and select Properties.
Click Details and then click Port Settings. Click to clear the check mark from the Check Port State before Printing box.
Click OK. Click Spool Setting and then click Print Directly to
Printer. Click OK.
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the HP LaserJet 5200L PCL 6 driver is selected, switch to a PCL 5e or PS printer driver. You can usually do this from a software program.
Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement "Set Temp
=". The name after this statement is the temp directory. It is usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with your computer for more information about Windows error messages.
ENWW Troubleshooting common Windows problems 137
Troubleshooting common Macintosh problems
lists problems that can occur when using a Mac computer.
NOTE: Setup for USB printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
The printer software might not have been installed or was installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
Solution
Make sure that the HP LaserJet 5200L PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The printer name does not appear in the printer list box in the Print Center.
Cause Solution
The printer might not be ready.
The wrong connection type might be selected.
The wrong printer name is being used.
The interface cable might be defective or of poor quality.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on.
Make sure that USB is selected as the type of connection that exists between the printer and the computer.
Check the printer name by printing a configuration page See
Using printer information pages on page 80 . Verify that the
name on the configuration page matches the printer name in the Print Center.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause Solution
The printer might not be ready.
The printer software might not have been installed or was installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on.
Make sure that the HP LaserJet 5200L PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
138 Chapter 7 Problem solving ENWW
ENWW
The printer driver does not automatically set up your selected printer in Print Center.
Cause Solution
The printer might not be ready.
The interface cable might be defective or of poor quality.
<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start
Jobs.
The wrong printer name is being used. Another printer with the same or similar name might have received your print job.
Check the printer name by printing a configuration page See
Using printer information pages on page 80
. Verify that the name on the configuration page matches the printer name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
This problem occurs with some programs.
Solution
● Try downloading the fonts that are contained in the EPS file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
This error occurs when the software for USB printers is not installed.
Solution
When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected.
Cause
This problem is caused by either a software or a hardware component.
Solution
Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X
V10.1 or later.
● Ensure that your Macintosh has the appropriate USB software from Apple.
Troubleshooting common Macintosh problems 139
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected.
Cause Solution
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
Troubleshooting Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ .
140 Chapter 7 Problem solving ENWW
Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems.
NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printer default typeface) instead of the typeface that you requested.
Cause Solution
The requested typeface is not downloaded.
Download the font that you want and send the print job again.
Verify the type and location of the font. Download the font to the printer if applicable. Check the software documentation for more information.
A legal page prints with clipped margins.
Cause
The print job was too complex.
Solution
Reduce the complexity of the page, or install more memory.
A PS error page prints.
Cause
The print job might not be PS.
Solution
Make sure that the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the printer.
ENWW Troubleshooting common PostScript problems 141
142 Chapter 7 Problem solving ENWW
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