Using HP PC Hardware Diagnostics (UEFI). HP Pro x2 612 G2, Pro x2 612 G2 Retail Solution with Retail Case

9 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Start BIOS.

● Tablets with keyboards

▲ Turn on or restart the computer, quickly press esc .

● Tablets without keyboards

▲ Turn on or restart the computer, and then quickly hold down the volume down button.

2.

Press or tap f2 .

The BIOS searches three places for the diagnostic tools, in the following order: a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 82 .

b.

Hard drive c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: To stop a test, press the button you used to access UEFI.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

82 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

Download any version of UEFI for a specific product

1.

Go to http://www.hp.com/support .

2.

Select Get software and drivers.

3.

Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 83