Paper Is Smudged / Printed Surface Is Scratched. Canon PIXMA TS6151, TS6120, PIXMA TS6140

Paper Is Smudged / Printed Surface Is Scratched

Paper Is Smudged

Smudged Edges Smudged Surface

Printed Surface Is Scratched

Check1

Check paper and print quality settings.

Print Results Are Unsatisfactory

Check2

Check paper type.

Make sure you are using the right paper for what you are printing.

Supported Media Types

Check3

Correct curl before loading paper.

We recommend putting unused paper back into the package and storing it flat.

• Plain Paper

Turn the paper over and reload it to print on the other side.

Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.

• Other Paper

If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl.

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1. Roll up paper in opposite direction to paper curl as shown below.

2. Check that paper is now flat.

We recommend printing curl-corrected paper one sheet at a time.

Note

• Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.

Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.

This may improve the print result.

(C) Print side

We recommend feeding paper that has been curled outward one sheet at a time.

Check4

Set printer to prevent paper abrasion.

Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

This may reduce the print speed.

* Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

• From operation panel

Press the HOME button, select (Setup) icon, Settings, Device settings, and Print settings, and then set Prevent paper abrasion to ON.

Changing Settings from Operation Panel

• From computer

◦ For Windows:

1. Make sure printer is turned on.

2. Open printer driver setup window.

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Opening Printer Driver's Setup Screen

3. Click Maintenance tab and Custom Settings.

4. Select Prevent paper abrasion check box and click OK.

◦ For Mac OS:

Adjust the setting to prevent paper abrasion from Remote UI.

Opening Remote UI for Maintenance

Check5

If intensity is set high, reduce intensity setting and try printing again.

If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.

• Printing from your computer (Windows)

Check the intensity setting in the printer driver.

Adjusting Intensity

• Copying

Setting Items for Copying

Check6

Do not print outside recommended printing area.

If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper.

Resize the document using application software.

Print Area

Check7

Is platen glass dirty?

Clean the platen glass.

Cleaning the Platen Glass and Document Cover

Check8

Is paper feed roller dirty?

Clean paper feed roller.

Cleaning the Paper Feed Rollers

Note

• Cleaning the paper feed roller abrades it, so do this only when necessary.

Check9

Is inside of printer dirty?

During duplex printing, ink may stain the inside of the printer, smudging the printout.

Perform bottom plate cleaning to clean inside of printer.

Cleaning Inside the Printer (Bottom Plate Cleaning)

Note

• To prevent staining inside the printer, be sure to set the correct paper size.

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Check10

Set longer ink drying time.

This allows the printed surface to dry, preventing smudges and scratches.

• For Windows:

1. Make sure printer is turned on.

2. Open printer driver setup window.

Opening Printer Driver's Setup Screen

3. Click Maintenance tab and Custom Settings.

4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK.

5. Check message and click OK.

• For Mac OS:

Set the waiting time using Remote UI.

Changing the Printer Operation Mode

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