Backing up, restoring, and recovering. HP 340 G5 Notebook PC, 348 G5 Notebook PC
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7 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 61
).
●
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 61
).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 61
).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1.
Select the Start button, and then select the Get Help app.
2.
Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support , search for HP Cloud Recovery, and then select "HP PCs – Using the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 61
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
62 Chapter 7 Backing up, restoring, and recovering
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Table of contents
- 9 Product description
- 13 Components
- 13 Right
- 14 Left
- 15 Display
- 16 Keyboard area
- 16 Touchpad
- 16 Touchpad settings
- 17 Lights
- 18 Button, vent, and speakers
- 19 Special keys
- 20 Bottom
- 21 Labels
- 23 Illustrated parts catalog
- 23 Computer major components
- 26 Display assembly subcomponents
- 27 Miscellaneous parts
- 29 Removal and replacement procedures preliminary requirements
- 29 Tools required
- 29 Service considerations
- 29 Plastic parts
- 29 Cables and connectors
- 30 Drive handling
- 30 Workstation guidelines
- 30 Electrostatic discharge information
- 31 Generating static electricity
- 31 Preventing electrostatic damage to equipment
- 32 Personal grounding methods and equipment
- 32 Grounding the work area
- 32 Recommended materials and equipment
- 33 Packaging and transporting guidelines
- 35 Removal and replacement procedures for authorized service provider parts
- 35 Component replacement procedures
- 35 Preparation for disassembly
- 35 Computer feet
- 37 Bottom cover
- 39 Battery
- 40 Hard drive
- 42 WLAN module
- 44 Memory module
- 45 Solid-state drive
- 46 Speakers
- 47 Power connector
- 48 Touchpad click board
- 49 Touchpad
- 50 USB board
- 51 Fan
- 52 System board
- 54 Heat sink assembly
- 57 Display assembly
- 64 Top cover/keyboard
- 65 Computer Setup (BIOS), TPM, and HP Sure Start
- 65 Using Computer Setup
- 65 Starting Computer Setup
- 65 Navigating and selecting in Computer Setup
- 65 Restoring factory settings in Computer Setup
- 66 Updating the BIOS
- 66 Determining the BIOS version
- 66 Downloading a BIOS update
- 67 Changing the boot order using the f9 prompt
- 67 TPM BIOS settings (select products only)
- 68 Using HP Sure Start (select products only)
- 69 Backing up, restoring, and recovering
- 69 Backing up information and creating recovery media
- 69 Using Windows tools
- 69 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
- 70 Restoring and recovery
- 70 Restoring, resetting, and refreshing using Windows tools
- 70 Recovering using HP Recovery media
- 70 Changing the computer boot order
- 71 Using HP PC Hardware Diagnostics
- 71 Using HP PC Hardware Diagnostics Windows (select products only)
- 71 Downloading HP PC Hardware Diagnostics Windows
- 72 Downloading the latest HP PC Hardware Diagnostics Windows version
- 72 Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
- 72 Installing HP PC Hardware Diagnostics Windows
- 72 Using HP PC Hardware Diagnostics UEFI
- 73 Starting HP PC Hardware Diagnostics UEFI
- 73 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
- 73 Downloading the latest HP PC Hardware Diagnostics UEFI version
- 73 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
- 74 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- 74 Downloading Remote HP PC Hardware Diagnostics UEFI
- 74 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
- 74 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
- 74 Customizing Remote HP PC Hardware Diagnostics UEFI settings
- 77 Specifications
- 77 Computer specifications
- 78 35.6 cm (14.0 in) display specifications
- 79 Hard drive specifications
- 80 PCIe solid-state drive specifications
- 81 SATA solid-state drive specifications
- 83 Power cord set requirements
- 83 Requirements for all countries
- 84 Requirements for specific countries and regions
- 87 Statement of memory volatility
- 89 Nonvolatile memory usage
- 92 Questions and answers
- 93 Using HP Sure Start (select models only)
- 95 Recycling
- 97 Index