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Genesys 420HD IP Phone User's Manual A. Specific Third-Party Features
A.2.4 Setting Unavailability Status
[Applies to Genesys Contact Center phones that do not feature the newer BroadSoft-Style ACD].
In the course of a shift, you may need to leave your desk for a break or to attend to other issues.
Before leaving your desk, change your status to 'Not Ready' (unavailable) so that calls coming in to the contact center will not be sent to you.
To change your status to 'Not Ready':
In the idle screen, press the Not Ready softkey; the Ready indication changes to Not Ready:
A.2.5 Settings Availability Status
[Applies to Genesys Contact Center phones that do not feature the newer BroadSoft-Style ACD].
When you return to your desk after taking a break or after attending to an external issue, it's important to restore your status to 'Ready' and resume work.
To restore your status to 'Ready':
In the idle screen, press the Ready softkey; the Not Ready indication changes to Ready.
A.2.6 Logging Out
At the end of your shift, log out of the phone.
To log out of the phone:
In the idle screen, press the Logout softkey; the Logged Out indication is displayed:
Genesys 420HD IP Phone User's ManualVersion 2.2.8 69
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