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Features
Caller ID
Description
Caller ID allows a display system phone to show an incoming caller’s telephone number (called the Directory
Number or DN) and optional name. The Caller ID information is available as a post-answer or pre-answer display. Normally, the system provides the Caller ID pre-answer display.
With the post-answer display, the user sees the incoming caller’s number/name after they answer the call. With the pre-answer display, the user previews the caller’s number before picking up the ringing line. The pre-answer display is only available if the system has Automatic Handsfree for incoming line/loop keys disabled. Refer to the table on the following for the available Caller ID displays.
Second Call Display
While busy on a call, the telephone display can show the identity of an incoming trunk or Intercom call. For incoming trunk calls, the display will show the Caller ID or the trunk’s name if Caller ID is not enabled. For incoming Intercom calls, the display will show the calling extension’s name. You can set up the system to present the second call data automatically or allow the user to select the operation of second calls (with service code 779).
Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the first and second ring burst of an incoming call. There are two types of Caller ID message formats currently available: Single
Message Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to
15 ASCII characters.
Telephone’s display can show up to 12 Caller ID digits.
Once installed and programmed, Caller ID is enabled for all types of trunk calls, including:
•
Ring Group calls
•
Calls transferred from another extension
•
Calls transferred from the VRS
•
Direct Inward Lines (DILs)
Caller ID temporarily stores 16 calls (total of abandoned and unanswered). New calls replace old calls when the buffer fills.
Caller ID Display
Abbreviation Description
Absence code
CID-num
CID-name
Trunk name
NN:NN:NN
HH:MM:SS
MM:DD
With Caller ID name and number
1
2
Absence Reason Code P displays as PRIVATE
Absence Reason Code O displays as OUT OF AREA
Caller ID number (Provided by telco)
Caller ID name (provided by telco)
Trunk name provided by phone system (Program 14-01-01)
System’s Caller Timer display
System Time
System Date
Pre-Answer
Conditions Row
Display
Post-Answer
Display
Trunk name Trunk name NN:NN:NN
CID-name CID-num CID-name CID-num
Display When
Reviewing
CID-num HH:MM:SS
CID-name
With Caller ID number
1
Trunk name Trunk name NN:NN:NN CID-num
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Features
Caller ID Display
Abbreviation Description
Without Caller ID name
With name absence code
Without Caller ID number
With Caller ID name
With number absence code
2
1
2
CID-num CID-num
Trunk name Trunk name NN:NN:NN
CID-name CID-name
Trunk name Trunk name NN:NN:NN Without Caller ID number
Without Caller ID name
With number & name absence codes
1
2
1
Without Caller ID number
Without Caller ID name
With number absence code
Without Caller ID number
Without Caller ID name
With name absence code
2
1
2
Without Caller ID number
Without Caller ID name
Without any absence code
Without time and date
With absence reason
Without time and date
With absence reason
1
2
1
2
1
2
Name Absence
Code
Trunk name
Number Absence
Code
Trunk name
Name Absence
Code
Trunk name
Ringing
Name Absence Code
Trunk name NN:NN:NN
Number Absence Code
Trunk name NN:NN:NN
Name Absence Code
Trunk name NN:NN:NN
NO CALLER INFO
HH:MM:SS
MM:DD
CID-name
HH:MM:SS
MM:DD
Name Absence Code
HH:MM:SS
MM:DD
Number Absence Code
HH:MM:SS
MM:DD
Name Absence Code
HH:MM:SS
MM:DD
Trunk name
HH:MM:SS
MM:DD
NO CALLER INFO
Outputting Caller ID Data
The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s DN in the
DIALLED NUMBER field. The CLASS field shows PIN (just like all other incoming calls).
ISDN Calls Display Reason for No Caller ID Information
With Caller ID enabled, the system will provide information for ISDN calls that do not contain the Caller ID information. If the Caller ID information is restricted, the telephone display will show “PRIVATE”. If the system is not able to provide Caller ID information because telco information is not available, then the display will show “No Caller Info”.
Conditions
None
Default Setting
Disabled.
Programming
14-01-20 : Basic Trunk Data Setup - Block Outgoing Caller ID
Allow (1) or prevent (0) the system from automatically blocking outgoing Caller ID information when a user places a call. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block code (defined in Program 14-01-21) before the user Dialled digits (this requires Program 14-02-10 to be enabled). If prevented (i.e., block disabled), the system out-dials the call just as it was Dialled by the user.
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Features
14-01-21 : Caller ID Block Code
Enter the code, up to 8 digits, that should be used as the Caller ID Block Code. This code is automatically inserted before Dialled digits if Program 14-01-20 is set to ‘1’.
14-02-06 : Receiving Type FSK / DTMF
14-02-10 : Analogue Trunk Data Setup - Caller ID
Enable (1) or disable (0) a trunk’s ability to receive Caller ID name/number information. If this option is set to ‘1’, the system will suppress ringing and lamping for trunk calls for the first ring in order to receive the Caller ID information.
15-03-11 : Transmit Type FSK / DTMF
20-06-01 : Class of Service for Extensions
Assign Class of Service (1-15) to extensions.
20-08-15 : Class of Service (Outgoing Call Service) - Block Outgoing Caller ID
Allow (1) or prevent (0) a user’s Class of Service from automatically blocking outgoing Caller
ID information when a call is placed. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block code (defined in Program 14-01-21) before the user Dialled digits
(this requires Program 14-02-10 to be enabled). If prevented (i.e., block disabled), the system outdials the call just as it was Dialled by the user.
20-09-01 : Class of Service Options (Incoming Call Service) - Second Call for DID/DISA/ DIL
In an extension’s Class of Service, enable (1) or disable (0) forced second call. When enabled the user can not turn off second call indication by Service Code 779+0. When disabled the user can choose to receive/not receive second calls with Service Code 779+1.
20-09-02 : Class of Service Options (Incoming Call Service) - Caller ID Display
In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to display incoming Caller ID name/number information.
20-09-04 : Class of Service (Incoming Call Service) – Notification for Incoming Call List Existence
When enabled, “Check List” appears on a System Phone’s LCD for any new call received with Caller ID. This indicates that there is new Caller ID information to view in the Caller ID list. When disabled, this LCD indication is not provided, although the new Caller ID information can still be viewed in the Caller ID list.
20-13-06 : Class of Service Options (Supplementary Service) Automatic Off-Hook Signal
In order for a display phone to show Caller ID information for a second incoming call, must be enabled (1).
20-19-01 : System Options for Caller ID - Caller ID Display Formatting
Determine whether the first 10 digits (0) or last 10 digits (1) should be displayed when Caller
ID exceeds 12 digits.
20-19-02 : System Options for Caller ID - Caller ID Wait Timer
Determine how long an incoming CO call should wait for Caller ID information from telco before the system connects the call.
20-19-03 : System Options for Caller ID - Edit Caller ID
In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to edit the stored Caller ID information. For ISDN incoming calls, the digits assigned in Program
10-02-03 are prefixed to the Caller ID number (default = 0) when Program 20-19-03 is enabled.
80-02-01 : DTMF Tone Setup – Duration
80-02-02 : DTMF Tone Setup – Pause
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Features
With Program 14-01-20 set to 1 and Program 14-02-10 set to 1, if the Caller ID block code is being sent too quickly for the telco to recognize, lengthen the pause and duration time for the
DTMFs.
Related Features
Automatic Route Selection
Station Message Detail Recording
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