XEN Topaz Feature Specs Manual (1.5MB PDF)

Features

Forced Trunk Disconnect

Description

Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active outside call.

The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk

Disconnect to release a trunk on which there is no conversation. This can happen if a trunk does not properly disconnect when the outside party hangs up.

CAUTION

Forced Trunk Disconnect abruptly terminates the active call on the line. Only use this feature in an emergency and when no other lines are available.

Conditions

None

Default Setting

Disabled.

Programming

20-06-01 : Class of Service for Extensions

Assign a Class of Service (1-15) to an extension.

20-07-11 : Class of Service Options (Administrator Level) - Forced Trunk Disconnect

In an extension’s Class of Service, enable (1) or disable (0) the ability to use Forced Trunk

Disconnect.

Related Features

Central Office Calls, Placing

Operation

To disconnect a busy trunk:

System Phone

1. Press line key for trunk.

OR

Dial trunk access code (805 + trunk number).

You hear busy tone. Trunk numbers are 01-51.

2. Dial 724.

You hear confirmation beeps as the system disconnects the trunk.

You can now place a call on the free trunk.

3. Press line key for the trunk disconnected in Step 2.

OR

Dial the trunk access code (805 + trunk number) for the trunk disconnected in Step 2.

Single Line Telephone

1. Dial trunk access code (805 + trunk number).

You hear busy tone. Trunk numbers are 01-51.

2. Dial 724.

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Xen Topaz Software Manual

You hear confirmation beeps as the system disconnects the line.

3. Hookflash.

You can now place a call on the free line.

Dial the trunk access code (805 + trunk number) for the trunk disconnected in Step 2.

Features

Xen Topaz Software Manual

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