XEN Topaz Feature Specs Manual (1.5MB PDF)

Features

Group Call Pickup

Description

Group Call Pickup allows an extension user to answer a call ringing an extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by Dialling a code or pressing a programmed Group Call Pickup key. If several extensions within the group are ringing at the same time, Group Call Pickup intercepts the call based on the extension’s priority within the

Pickup Group.

With Group Call Pickup, a user can intercept the following types of calls:

•

A call ringing another pickup group when the user knows the group number

•

A call ringing another pickup group when the user doesn’t know the group number

•

A call ringing the user’s own pickup group

Conditions

A Call Pickup Group cannot have an associated name.

Default Setting

Enabled.

Programming

15-07-01 : Programming Function Keys

Assign Group Call Pickup keys: Code 24 for an extension’s own Pickup Group and ring group calls (Service Code 867) Code 25 for a phone ringing in another Pickup Group (Service Code

869) - used when the caller doesn’t know the group number Code 26 (+ group) for a phone ringing in another specific Pickup Group (Service Code 868)

20-06-01 : Class of Service for Extensions

Assign a Class Of Service to an extension (1-15).

20-10-01 : Class of Service Options (Answer Service) - Group Call Pickup Within Group

In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing their pickup group (Service Code 867).

20-10-02 : Class of Service Options (Answer Service) - Group Call Pickup from Another Group

In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing telephones that are not in their pickup group (Service Code 869

20-10-03 : Class of Service Options (Answer Service) - Group Call Pickup for Specific Group

In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up calls ringing a specific group (Service Code 868).

20-10-04 : Class of Service Options (Answer Service) - Group Call Pickup

In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Group

Call Pickup.

20-10-05 : Class of Service Options (Answer Service) - Directed Call Pickup for Own Group

Enable (1) or disable (0) an extension’s ability to use Directed Call Pickup for calls ringing their own group.

23-02-01 : Call Pickup Groups

Assign extensions to Pickup Groups. Also, use this option to assign an extension’s priority within a Pickup Group (Call Pickup Groups 1-9 or 01-32, Priority Number 1-999).

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Features

Related Features

Central Office Calls, Answering

Directed Call Pickup

Hold / Park

Multiple Directory Numbers / Call Coverage

Programmable Function Keys

Operation

To answer a call ringing another phone in your Pickup Group:

1. At system phone, press a SPK key.

OR

At single line telephone, lift handset.

2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 24).

OR

Dial 856 or 867.

Service Code 867 can pick up any call in the group, plus any Ring Group calls. Service Code 856 cannot pick up

Ring Group calls.

To answer a call ringing a phone in another Pickup Group when you don’t know the group number:

1. At system phone, press a SPK key.

OR

At single line telephone, lift handset.

2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 25).

OR

Dial 869.

To answer a call ringing a phone in another Pickup Group when you know the group number:

1. At system phone, press a SPK key.

OR

At single line telephone, lift handset.

2. (System Phone only)

Press Group Call Pickup key (PGM 15-07 or SC 851: 26 + group).

OR

Dial 868 and the group number (1-9 or 01-32).

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