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6 Troubleshooting
This chapter describes a list of possible situations that may arise during the use of your home server.
If you are unable to resolve problems on your own, contact your dealer or local Acer representative for assistance.
First steps checklist
• AC power available at the wall outlet?
• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
• Are all cables correctly connected and secured?
• Are all peripheral devices installed correctly?
• Are all device drivers properly installed?
• Did you press the system power button on the front panel to turn the system on (power indicator should be lit)?
• Is the system power cord properly connected to the system and plugged into an outlet for 100-127 V or 200-240 V?
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Recovering or restoring the home server
Aspire easyStore H340 includes a Server Recovery DVD that allows you to recover your home server after a system failure (i.e., the operating system is corrupted, the main system hard drive failed). You can also use this disc to restore the home server to its factory default.
In Server Recovery, the home server’s system settings and user accounts will be lost. When you select the Factory Reset option, all data on the home server’s hard drives will be lost.
To recover the home server:
1 Place the Aspire easyStore H340 Server Recovery DVD in the DVD drive of a computer connected to the network.
Or, double-click on the Acer ServerRecovery Utility.exe file to begin installation. The Server Recovery window appears.
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2 Click Next.
3 Read the End-User License Agreement. If you agree with the terms of the agreement, then select the “I accept the terms of the user license agreement” option button.
4 Click Next.
5 Uninstall the Acer Aspire easyStore H340 and Windows Home
Server Connector from your computer.
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6 Recover the home server.
(1) Hold down the power button for 4 seconds to turn off the home server.
(2) Press the power button to turn it on.
(3) Turn the system around so that you have access to the back of the unit.
(4) Insert the end of an unfolded paperclip into the opening, and then press and hold the recovery/reset button with the paperclip end.
7 Click Next.
8 Select the “Server Recovery: Use this option to recover from a system failure. You will lose your system settings and user accounts. Data recovery will be attempted. (Recommended)” option button.
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9 Click Next and follow all onscreen instructions until you finish recovery process.
To restore the home server to factory default setting:
1 Place the Server Recovery DVD in the DVD drive of a computer connected to the network.
Or, double-click on the Acer ServerRecovery Utility.exe file to begin installation. The Server Recovery window appears.
2 Click Next.
3 Read the End-User License Agreement. If you agree with the terms of the agreement, then select the “I accept the terms of the user license agreement” option button.
4 Click Next.
5 Uninstall the Acer Aspire easyStore H340 and Windows Home
Server Connector from your computer.
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6 Recover or reset the home server:
(1) Hold down the power button for 4 seconds to turn off the home server.
(2) Press the power button to turn it on.
(3) Turn the system around so that you have access to the back of the unit.
(4) Insert the end of an unfolded paperclip into the opening, and then press and hold the recovery/reset button with the paperclip end.
7 Click Next.
8 Select the “Factory Reset: Use this option to restore factory defaults. All your data and settings will be erased” option button.
9 Click Next and follow all onscreen instructions until you finish restore process.
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Restoring a home computer
You can easily restore any of your home computers to a previous point in time with a backup stored on your home server. You can do this by using the PC Recovery Disc. This CD can be used to restore all of the files on your home computer from a backup, including the Windows operating system and applications.
To restore a home computer:
Important: You need the Windows Home Server administrator password to restore a home computer.
1 Place the Aspire easyStore H340 PC Recovery Disc in the CD drive of the computer that you want to restore.
2 Restart the computer and boot from CD.
3 Follow the instructions in the Restore Computer Wizard to restore the hard drives on your home computer.
Note: Your home computer must be connected to the home network with an Ethernet network cable before you begin the restore. Wireless connection is not supported.
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When you boot the home computer to the PC Recovery Disc, it lists the NIC (network interface card) and storage devices it has found and it provides an option to load drivers, as shown in the screenshot below. It can also search USB flash or USB floppy drives for driver files and load any found Windows drivers.
If the drivers did not load or the NIC driver cannot be found during computer recovery, you can perform the options listed below to install the drivers, otherwise the home computer will not be able to connect to the home server to get your backup.
• You can use a Vista-compatible NIC driver, which is fully compatible with computers running Windows Vista or
Windows XP. Download and install the Vista-compatible NIC driver from a USB flash or USB floppy drive.
• On the Detect Hardware dialog box, click “Where can I find drivers for my hardware?” to bring up an online help file for detailed instructions on how to find and load drivers.
• Go to http://www.microsoft.com/windows/products/ winfamily/windowshomeserver/support.mspx for more information.
4 Every time Windows Home Server backs up a home computer, it saves the drivers for the home computer in the backup that is stored on the home server. When you use the PC Recovery Disc, you will be prompted if the home computer requires drivers for any of your home computers, you can open a backup for that home computer and copy the drivers to a USB flash or USB floppy drive.
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Restoring files from a backup
You can browse and restore lost files from any client computer on your home network that has been backed up with Windows Home Server.
To restore files and folders from a backup:
1 Open the Windows Home Server Console.
2 Click the Computers & Backup tab.
3 Select a home computer, then click View Backups.
4 Select a backup, then click Open.
5 Select a volume to open, then click Open.
Note: The Opening Backup status window appears while the backup opens. If you are prompted to restart your computer after the virtual volume driver is installed, ignore this message, you do not need to restart your computer.
6 Drag the backup files and folders that you want to restore to a folder on your home computer.
7 Close the window when you are done copying the files and folders that you want to restore.
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Update your home server with
Aspire easyStore H340 Software
Update
The Aspire easyStore H340 Software Update is a tool which allows you to easily update the home server BIOS, drivers, and add-in software.
To install the Aspire easyStore H340 Software Update utility:
1 Place the Aspire easyStore H340 Software Installation Disc in the optical drive of the home computer. The installation wizard starts.
Or, double-click on the Acer ClientCD Utility.exe file to begin installation. The Welcome window appears.
2 Click Software Update. The Welcome window displays.
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3 Click Next.
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4 Select a destination directory, then click Next.
6 Troubleshooting
5 Select a program folder or enter a new folder, then click Next.
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6 Select the options you want installed on your hard drive, then click
Next.
7 Click Install.
8 Click Finish.
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To update your home server with Software Update utility:
1 Make sure the Aspire easyStore H340 Software Update utility is installed on the computer. Refer to previous section for detailed instruction.
2 On your computer, click Start > Programs > Aspire easyStore H340
Software Update > Software Update.
3 In the Home Server field, select the home server you want to update. You can click Rescan to refresh the list.
4 In the Software\BIOS field, click Browse to specify the software/
BIOS package which will be updated to the home server.
5 Enter your name and password.
6 Select the “Remember Account” check box if you want the account you entered be shown next time you perform software update.
7 Click Install and follow onscreen instructions to complete updates.
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Specific problems and corrective actions
The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem.
Power indicator does not light.
• Make sure the power button on the front panel is turned on.
• Make sure the power cord is connected correctly.
• Make sure that the wall outlet has power. Test it by plugging another device.
HDD status indicator does not light.
Make sure the hard drive is compatible.
If the drives are pre-installed, contact technical support.
Home server cannot connect to a network and the network indicator on the front panel does not light.
• Make sure the network cable is securely attached to the correct connector at the system rear panel.
• Try a different network cable.
• Make sure the broadband router has power.
Home computer cannot connect to the home server
• Make sure the power button on the front panel is turned on.
• Make sure the network indicator on the front panel lights blue.
• Make sure the broadband router has power.
• Make sure a firewall is not blocking the connection. Refer to the
Windows Home Server Console Help for more information.
• Shutdown and restart your home server.
• Reset the home server.
To soft reset the home server:
(1) Launch Windows Home Server Console.
(2) Click Options.
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(3) Select “Reset the Windows Home Server Console” from the drop-down menu.
(4) Click OK.
Backup service is not running
If you see the “If backup service is not running, please restart the console.”error message, try resetting the home server.
1 Launch Windows Home Server Console.
2 Click Options.
3 Select “Reset the Windows Home Server Console” from the dropdown menu.
4 Click OK.
How do I save the Windows Home Server backup database
For detailed instructions on how to copy the backup database from your Windows Home Server, go to http://www.microsoft.com/ windows/products/winfamily/windowshomeserver/support.mspx
Web browser cannot display the Aspire easyStore H340 Remote
Access page when accessing through URL
• Make sure the Web site connectivity in Settings is turned on.
• Make sure JavaScript is enabled on your browser.
To enable JavaScript in Internet Explorer 7:
(1) From the Internet Explorer menu, go to Tools, then select
Internet Options.
(2) Choose the Security tab, then click Custom Level.
(3) Scroll down to Active Scripting, then select Enable.
(4) Click OK.
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Can’t connect to some computers on the Aspire easyStore H340
Remote Access page
Make sure the home computer is configured to allows remote desktop connection.
To configure computers that are running Windows XP:
1 Log on to the computer with a user account that has administrator privileges.
2 Click Start, right-click My Computer, then click Properties.
3 On the System Properties page, click the Remote tab.
4 Make sure that the “Allow users to connect remotely to this computer” check box is selected.
5 Click Select Remote Users. User accounts with administrator privileges are automatically allowed to connect. If you want to allow additional user accounts to remotely access this computer, click Add to enter those user accounts.
6 If you use Windows Firewall, open Control Panel, and then doubleclick Windows Firewall. Verify that Windows Firewall is on. Click the Exceptions tab, and then verify that Remote Desktop is selected.
7 Restart your computer.
To configure computers that are running Windows Vista:
1 Log on to the computer with a user account that has administrator privileges.
2 Click Start, right-click Computer, then click Properties.
3 Click Remote settings, click Continue.
4 Make sure that the “Allow connections from computers running any version of Remote Desktop (less secure)” check box is selected.
Important: If you select Allow connections only from computers running Remote Desktop with Network Level Authentication
(more secure), you cannot connect to this computer via Windows
Home Server Remote Access, and the connection status for this computer is Disabled.
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5 Click Select Users. User accounts with administrator privileges are automatically allowed to connect. If you want to allow additional user accounts to remotely access this computer, click Add to enter those user accounts.
6 If you use Windows Firewall, open Control Panel, then click
Security. Click Windows Firewall. Verify that Windows Firewall is on. Click Change Settings, and then click Continue. Click the
Exceptions tab, then verify that Remote Desktop is selected.
7 Restart your computer.
I forgot the Windows Home Server password
If you don’t remember the password, you must reset the home server.
Refer to “Recovering or restoring the home server” on page 118 for
more information.
