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Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 323
Offices . . . . . . . . . . . . . . . . . . . . . . 325
Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 326
Program . . . . . . . . . . . . . . . . . . . . 327
Program . . . . . . . . . . . . . . . . . . . . 327
Appointments . . . . . . . . . . . . . . . 329
Program . . . . . . . . . . . . . . . . . . . . 329
Collision Damage Repair . . . . . 330
Information . . . . . . . . . . . . . . . . . . 332
Statement . . . . . . . . . . . . . . . . . . . 333
Reporting Safety Defects
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . 333
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 334
General Motors . . . . . . . . . . . . . 334
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 334
Event Data Recorders . . . . . . . . 335
Infotainment System . . . . . . . . . . 335
Customer Information 323
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are important to your dealer and to
Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level.
If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.
STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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324 Customer Information
resolved by your dealership without further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative:
.
Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
.
Dealership name and location.
.
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners :
Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business
Bureau (BBB) Auto Line ® Program to enforce your rights.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within
40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100 http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
STEP THREE — Canadian
Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Limited wants you to be aware of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to:
Customer Information 325
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170 www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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326 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner experience allows interaction with
Chevrolet and keeps important vehicle-specific information in one place.
Membership Benefits
E : Download owner manuals and view vehicle-specific how-to videos.
G : View maintenance schedules, alerts, and OnStar Vehicle
Diagnostic Information. Schedule service appointments.
I
: View and print dealer-recorded service records and self-recorded service records.
D
: Select a preferred dealer and view locations, maps, phone numbers, and hours.
r : Track your vehicle ’ s warranty information.
J : View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
.
H
: View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if equipped).
F
: Chat with online help representatives.
See my.chevrolet.com to register your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
.
Chat live with online help representatives.
.
Locate owner resources such as lease-end, financing, and warranty information.
.
Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the
Featured Articles and Auto Care
Sections.
.
Download owner manuals.
.
Find the
Chevrolet-recommended maintenance services.
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
GM Mobility
Reimbursement Program
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle.
For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483) for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following information ready:
.
Your name, home address, and home telephone number.
.
Telephone number of your location.
.
Location of the vehicle.
.
Model, year, color, and license plate number of the vehicle.
.
Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle.
.
Description of the problem.
Customer Information 327
Coverage
Services are provided for the duration of the vehicle ’ s powertrain warranty.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make any changes or discontinue the
Roadside Assistance program at any time without notification.
General Motors North America and
Chevrolet reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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328 Customer Information
.
Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar.
For security reasons, the driver must present identification before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.
.
Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
.
Battery Jump Start: Service to jump start a dead battery.
.
Trip Interruption Benefits and
Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by violation of any laws.
.
Legal fines.
.
Mounting, dismounting, or changing of snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement is up to 7 liters. If available, diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.
.
Lock-Out Service: Vehicle registration is required.
.
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was started to qualify. General
Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
.
Alternative Service: If assistance cannot be provided right away, the Roadside
Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance.
Mechanical failures may be covered, however any cost for
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15 parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.
If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.
If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada.
Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required.
Courtesy Transportation is not a part of the New Vehicle Limited
Warranty. A separate booklet entitled “ Limited Warranty and
Owner Assistance Information ” furnished with each new vehicle provides detailed warranty coverage information.
Customer Information 329
Transportation Options
Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S.
customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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330 Customer Information
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle.
Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc.
Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility.
It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy
Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair
If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM
Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle.
A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New
Vehicle Limited Warranty, and any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle.
As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state ‐ of ‐ the ‐ art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts.
When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts.
If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.
Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.
Customer Information 331
Give only the necessary information to police and other parties involved in the crash.
For emergency towing see
.
Gather the following information:
.
Driver name, address, and telephone number.
.
Driver license number.
.
Owner name, address, and telephone number.
.
Vehicle license plate number.
.
Vehicle make, model, and model year.
.
Vehicle Identification
Number (VIN).
.
Insurance company and policy number.
.
General description of the damage to the other vehicle.
Choose a reputable repair facility that uses quality replacement parts.
See “ Collision Parts ” earlier in this section.
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332 Customer Information
If the airbag has inflated, see
.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there.
Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but you must live with the repair.
Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.
If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company.
In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Service Publications
Ordering Information
(U.S. and Canada Only)
Service Manuals
Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service information needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions to assist in the diagnosis and service of the vehicle.
Owner Information
Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and shipping fees.
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Current and Past Models
Technical Service Bulletins and
Manuals are available for current and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES ‐ 001.
Operation is subject to the following two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
Customer Information 333
Reporting Safety
Defects
Reporting Safety Defects to the United States
Government
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.
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334 Customer Information
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to http:// www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http:// www.safercar.gov
.
Reporting Safety Defects to the Canadian
Government
If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of computers that record information about the vehicle ’ s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle.
Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.
Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Event Data Recorders
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle ’ s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The
EDR in this vehicle is designed to record such data as:
.
How various systems in your vehicle were operating;
.
Whether or not the driver and passenger safety belts were buckled/fastened;
.
How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and,
.
How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in which crashes and injuries occur.
Note
EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded.
However, other parties, such as law enforcement, could combine the
EDR data with the type of personally identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
Customer Information 335
GM will not access these data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of
GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
Infotainment System
If the vehicle is equipped with a navigation system as part of the infotainment system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information.
See the infotainment manual for information on stored data and for deletion instructions.
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Table of contents
- 2 Contents
- 3 Introduction
- 3 Canadian Vehicle Owners
- 3 Using this Manual
- 4 Danger, Warning, and Caution
- 4 Symbols
- 6 In Brief
- 7 Instrument Panel
- 7 Instrument Panel Overview
- 9 Initial Drive Information
- 9 Remote Keyless Entry (RKE) System
- 9 Remote Vehicle Start
- 10 Door Locks
- 10 Windows
- 11 Seat Adjustment
- 12 Heated Seats
- 12 Head Restraint Adjustment
- 13 Safety Belts
- 13 Passenger Sensing System
- 13 Mirror Adjustment
- 14 Steering Wheel Adjustment
- 15 Interior Lighting
- 15 Exterior Lighting
- 16 Windshield Wiper/Washer
- 16 Climate Controls
- 18 Transmission
- 18 Vehicle Features
- 18 Radio(s)
- 19 Satellite Radio
- 19 Portable Audio Devices
- 20 Bluetooth®
- 20 Steering Wheel Controls
- 21 Cruise Control
- 21 Driver Information Center (DIC)
- 21 Side Blind Zone Alert (SBZA)
- 22 Rear Vision Camera (RVC)
- 22 Rear Cross Traffic Alert (RCTA) System
- 22 Parking Assist
- 22 Power Outlets
- 22 Performance and Maintenance
- 22 Traction Control/Electronic Stability Control
- 23 Tire Pressure Monitor
- 23 Engine Oil Life System
- 23 Driving for Better Fuel Economy
- 24 Roadside Assistance Program
- 25 Keys, Doors, and Windows
- 25 Keys and Locks
- 25 Keys
- 27 Remote Keyless Entry (RKE) System
- 27 Remote Keyless Entry (RKE) System Operation
- 33 Remote Vehicle Start
- 35 Door Locks
- 36 Power Door Locks
- 36 Delayed Locking
- 36 Automatic Door Locks
- 37 Lockout Protection
- 37 Safety Locks
- 38 Doors
- 38 Trunk
- 39 Vehicle Security
- 39 Vehicle Alarm System
- 41 Immobilizer
- 41 Immobilizer Operation
- 42 Exterior Mirrors
- 42 Convex Mirrors
- 42 Manual Mirrors
- 42 Power Mirrors
- 43 Folding Mirrors
- 43 Heated Mirrors
- 43 Interior Mirrors
- 43 Interior Rearview Mirrors
- 43 Manual Rearview Mirror
- 43 Automatic Dimming Rearview Mirror
- 44 Windows
- 44 Power Windows
- 46 Sun Visors
- 46 Roof
- 46 Sunroof
- 48 Seats and Restraints
- 48 Head Restraints
- 49 Front Seats
- 49 Seat Adjustment
- 50 Power Seat Adjustment
- 50 Reclining Seatbacks
- 51 Heated Front Seats
- 53 Rear Seats
- 54 Safety Belts
- 56 How to Wear Safety Belts Properly
- 56 Lap-Shoulder Belt
- 59 Safety Belt Use During Pregnancy
- 59 Safety Belt Extender
- 59 Safety System Check
- 60 Safety Belt Care
- 60 Replacing Safety Belt System Parts after a Crash
- 61 Airbag System
- 62 Where Are the Airbags?
- 64 When Should an Airbag Inflate?
- 65 What Makes an Airbag Inflate?
- 65 How Does an Airbag Restrain?
- 65 What Will You See after an Airbag Inflates?
- 67 Passenger Sensing System
- 71 Servicing the Airbag-Equipped Vehicle
- 71 Adding Equipment to the Airbag-Equipped Vehicle
- 72 Airbag System Check
- 72 Replacing Airbag System Parts after a Crash
- 73 Child Restraints
- 73 Older Children
- 74 Infants and Young Children
- 77 Child Restraint Systems
- 78 Where to Put the Restraint
- 79 Lower Anchors and Tethers for Children (LATCH System)
- 86 Replacing LATCH System Parts After a Crash
- 86 Securing Child Restraints (Rear Seat)
- 88 Securing Child Restraints (Front Passenger Seat)
- 92 Storage
- 92 Storage Compartments
- 92 Glove Box
- 92 Cupholders
- 92 Center Console Storage
- 94 Instruments and Controls
- 95 Controls
- 95 Steering Wheel Adjustment
- 95 Steering Wheel Controls
- 96 Horn
- 96 Windshield Wiper/Washer
- 97 Compass
- 97 Clock
- 98 Power Outlets
- 99 Cigarette Lighter
- 99 Ashtrays
- 100 Warning Lights, Gauges, and Indicators
- 101 Instrument Cluster
- 102 Speedometer
- 102 Odometer
- 102 Trip Odometer
- 102 Tachometer
- 102 Fuel Gauge
- 103 Engine Coolant Temperature Gauge
- 103 Safety Belt Reminders
- 104 Airbag Readiness Light
- 104 Passenger Airbag Status Indicator
- 105 Charging System Light
- 105 Malfunction Indicator Lamp (Check Engine Light)
- 107 Brake System Warning Light
- 108 Antilock Brake System (ABS) Warning Light
- 108 Up-Shift Light
- 109 Power Steering Warning Light
- 109 Traction Off Light
- 109 StabiliTrak® OFF Light
- 109 Traction Control System (TCS)/StabiliTrak® Light
- 110 Tire Pressure Light
- 110 Engine Oil Pressure Light
- 111 Low Fuel Warning Light
- 111 Security Light
- 111 Reduced Engine Power Light
- 111 High-Beam On Light
- 112 Front Fog Lamp Light
- 112 Lamps On Reminder
- 112 Cruise Control Light
- 112 Door Ajar Light
- 113 Information Displays
- 113 Driver Information Center (DIC)
- 116 Vehicle Messages
- 116 Battery Voltage and Charging Messages
- 117 Brake System Messages
- 117 Compass Messages
- 117 Cruise Control Messages
- 117 Door Ajar Messages
- 117 Engine Cooling System Messages
- 118 Engine Oil Messages
- 118 Engine Power Messages
- 118 Fuel System Messages
- 119 Key and Lock Messages
- 119 Lamp Messages
- 119 Object Detection System Messages
- 120 Ride Control System Messages
- 120 Airbag System Messages
- 120 Safety Belt Messages
- 121 Security Messages
- 121 Service Vehicle Messages
- 121 Starting the Vehicle Messages
- 121 Tire Messages
- 122 Transmission Messages
- 122 Vehicle Reminder Messages
- 123 Vehicle Personalization
- 129 Lighting
- 129 Exterior Lighting
- 129 Exterior Lamp Controls
- 129 Headlamp High/Low-Beam Changer
- 130 Flash-to-Pass
- 130 Daytime Running Lamps (DRL)
- 130 Automatic Headlamp System
- 131 Hazard Warning Flashers
- 131 Turn and Lane-Change Signals
- 132 Front Fog Lamps
- 132 Interior Lighting
- 132 Instrument Panel Illumination Control
- 133 Courtesy Lamps
- 133 Dome Lamps
- 133 Reading Lamps
- 133 Lighting Features
- 133 Entry Lighting
- 133 Exit Lighting
- 134 Battery Power Protection
- 134 Exterior Lighting Battery Saver
- 135 Infotainment System
- 135 Introduction
- 135 Infotainment
- 136 Theft-Deterrent Feature
- 137 Overview
- 138 Operation
- 141 Radio
- 141 AM-FM Radio
- 143 Satellite Radio
- 145 Radio Reception
- 145 Satellite Radio Antenna
- 145 Multi-Band Antenna
- 146 Audio Players
- 146 CD Player
- 148 Auxiliary Devices
- 150 Phone
- 150 Bluetooth (Overview)
- 152 Bluetooth (Infotainment Controls)
- 155 Bluetooth (Voice Recognition)
- 160 Trademarks and License Agreements
- 164 Climate Controls
- 164 Climate Control Systems
- 166 Automatic Climate Control System
- 169 Air Vents
- 169 Maintenance
- 169 Passenger Compartment Air Filter
- 169 Service
- 171 Driving and Operating
- 172 Driving Information
- 172 Distracted Driving
- 172 Defensive Driving
- 172 Drunk Driving
- 173 Control of a Vehicle
- 173 Braking
- 173 Steering
- 174 Off-Road Recovery
- 174 Loss of Control
- 175 Driving on Wet Roads
- 176 Hill and Mountain Roads
- 176 Winter Driving
- 177 If the Vehicle Is Stuck
- 178 Vehicle Load Limits
- 182 Starting and Operating
- 182 New Vehicle Break-In
- 182 Ignition Positions (Keyless Access)
- 184 Ignition Positions (Key Access)
- 186 Starting the Engine
- 187 Engine Heater
- 189 Retained Accessory Power (RAP)
- 189 Shifting Into Park
- 190 Shifting out of Park
- 191 Parking
- 191 Parking over Things That Burn
- 192 Engine Exhaust
- 192 Running the Vehicle While Parked
- 193 Automatic Transmission
- 195 Manual Mode
- 197 Manual Transmission
- 198 Brakes
- 198 Antilock Brake System (ABS)
- 199 Parking Brake
- 200 Brake Assist
- 200 Ride Control Systems
- 200 Traction Control/Electronic Stability Control
- 202 Cruise Control
- 204 Driver Assistance Systems
- 204 Rear Vision Camera (RVC)
- 206 Parking Assist
- 208 Side Blind Zone Alert (SBZA)
- 210 Fuel
- 211 California Fuel Requirements
- 211 Fuels in Foreign Countries
- 211 Fuel Additives
- 211 Filling the Tank
- 213 Filling a Portable Fuel Container
- 213 Trailer Towing
- 213 General Towing Information
- 213 Driving Characteristics and Towing Tips
- 216 Trailer Towing (Fuel Economy Model)
- 216 Trailer Towing (Except Fuel Economy Model)
- 218 Towing Equipment
- 218 Conversions and Add-Ons
- 218 Add-On Electrical Equipment
- 220 Vehicle Care
- 221 General Information
- 221 California Proposition 65 Warning
- 221 California Perchlorate Materials Requirements
- 221 Accessories and Modifications
- 222 Vehicle Checks
- 222 Doing Your Own Service Work
- 223 Hood
- 225 Engine Compartment Overview
- 228 Engine Oil
- 230 Engine Oil Life System
- 231 Automatic Transmission Fluid
- 231 Manual Transmission Fluid
- 231 Hydraulic Clutch
- 232 Engine Air Cleaner/Filter
- 233 Cooling System
- 234 Engine Coolant
- 237 Engine Overheating
- 238 Overheated Engine Protection Operating Mode
- 239 Washer Fluid
- 240 Brakes
- 240 Brake Fluid
- 242 Battery - North America
- 242 Starter Switch Check
- 243 Automatic Transmission Shift Lock Control Function Check
- 243 Ignition Transmission Lock Check
- 243 Park Brake and P (Park) Mechanism Check
- 244 Wiper Blade Replacement
- 245 Headlamp Aiming
- 245 Bulb Replacement
- 245 Halogen Bulbs
- 245 Headlamps, Front Turn Signal and Parking Lamps
- 247 Taillamps, Turn Signal, Sidemarker, Stoplamps, and Back-Up Lamps
- 249 License Plate Lamp
- 250 Replacement Bulbs
- 250 Electrical System
- 250 Electrical System Overload
- 251 Fuses and Circuit Breakers
- 251 Engine Compartment Fuse Block
- 254 Instrument Panel Fuse Block
- 256 Wheels and Tires
- 256 Tires
- 257 All-Season Tires
- 257 Winter Tires
- 258 Low-Profile Tires
- 258 Tire Sidewall Labeling
- 260 Tire Designations
- 261 Tire Terminology and Definitions
- 263 Tire Pressure
- 264 Tire Pressure Monitor System
- 265 Tire Pressure Monitor Operation
- 268 Tire Inspection
- 269 Tire Rotation
- 270 When It Is Time for New Tires
- 271 Buying New Tires
- 272 Different Size Tires and Wheels
- 272 Uniform Tire Quality Grading
- 274 Wheel Alignment and Tire Balance
- 274 Wheel Replacement
- 275 Tire Chains
- 275 If a Tire Goes Flat
- 277 Tire Sealant and Compressor Kit
- 283 Storing the Tire Sealant and Compressor Kit
- 284 Tire Changing
- 290 Compact Spare Tire
- 291 Jump Starting
- 291 Jump Starting - North America
- 294 Towing the Vehicle
- 294 Recreational Vehicle Towing
- 297 Appearance Care
- 297 Exterior Care
- 302 Interior Care
- 305 Floor Mats
- 307 Service and Maintenance
- 307 General Information
- 308 Maintenance Schedule
- 314 Special Application Services
- 315 Additional Maintenance and Care
- 318 Recommended Fluids
- 318 Recommended Fluids and Lubricants
- 319 Maintenance Replacement Parts
- 320 Maintenance Records
- 321 Technical Data
- 321 Vehicle Identification
- 321 Vehicle Identification Number (VIN)
- 321 Service Parts Identification Label
- 322 Vehicle Data
- 322 Capacities and Specifications
- 323 Engine Drive Belt Routing
- 324 Customer Information
- 324 Customer Information
- 324 Customer Satisfaction Procedure
- 326 Customer Assistance Offices
- 327 Customer Assistance for Text Telephone (TTY) Users
- 327 Online Owner Center
- 328 GM Mobility Reimbursement Program
- 328 Roadside Assistance Program
- 330 Scheduling Service Appointments
- 330 Courtesy Transportation Program
- 331 Collision Damage Repair
- 333 Service Publications Ordering Information
- 334 Radio Frequency Statement
- 334 Reporting Safety Defects
- 334 Reporting Safety Defects to the United States Government
- 335 Reporting Safety Defects to the Canadian Government
- 335 Reporting Safety Defects to General Motors
- 335 Vehicle Data Recording and Privacy
- 336 Event Data Recorders
- 336 Infotainment System
- 337 OnStar
- 337 OnStar Overview
- 338 OnStar Services
- 338 Emergency
- 338 Security
- 338 Navigation
- 339 Connections
- 341 Diagnostics
- 341 OnStar Additional Information
- 347 Index
- 347 Index_A
- 348 Index_B
- 348 Index_C
- 349 Index_D
- 350 Index_E
- 350 Index_F
- 351 Index_G
- 351 Index_H
- 351 Index_I
- 351 Index_J
- 351 Index_K
- 352 Index_L
- 352 Index_M
- 353 Index_N
- 353 Index_O
- 353 Index_P
- 354 Index_R
- 355 Index_S
- 356 Index_T
- 357 Index_U
- 357 Index_V
- 357 Index_W