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Problems and troubleshooting
Use the following check list for troubleshooting when you have problems with your unit. Consult your local dealer or service outlet if problems persist.
Be sure all connections are properly made when using with other units.
SYMPTOMS POSSIBLE SOLUTIONS PAGE
POWER
TV/DVD does not operate
• Make sure the power cord is plugged in.
• Try another AC outlet.
• Power is off, check fuse or circuit breaker.
• Unplug unit for an hour, then plug it back in.
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TV BROADCAST RECEPTION
Poor sound or No sound
Poor picture or No picture
Poor reception on some channels
Poor color or no color
Picture wobbles or drifts
No CATV reception
Horizontal or diagonal bars on screen
No reception above channel 13
TV shuts off
Closed - Caption is not activated.
• Station or CATV experiencing problems, tune to another station.
• Check sound adjustments (Volume and Muting).
• Check for sources of possible interference.
• Station or CATV experiencing problems, tune to another station.
• Check antenna or CATV connections, reorient antenna.
• Check for sources of possible interference.
• Check picture control adjustments.
• Station or CATV experiencing problems, tune to another station.
• Station signal is weak, reorient antenna to receive weaker station.
• Check for sources of possible interference.
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12,13
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15
16
50
15
12,13
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• Station or CATV experiencing problems, tune to another station.
• Make sure channels are set into memory.
• Check picture control adjustments.
• Check antenna or CATV connections, reorient antenna.
• Check for sources of possible interference.
• Station or CATV experiencing problems, tune to another station.
• Make sure channels are set into memory.
• CATV company is scrambling signal.
• Check antenna orientation.
• Check all CATV connections.
• Set TV/CATV menu option to the CATV mode.
• Station or CATV system problems, try another station.
• Check antenna connections, reorient antenna.
• Check for sources of possible interference.
• Make sure TV/CATV menu option is in the appropriate mode.
• If using antenna, check UHF antenna connections.
• No broadcast on station tuned.
• Sleep Timer is set.
• Power interrupted.
• TV station experiencing problems or program tuned is not closed captioned. Try another channel.
• Check CATV connection or VHF/UHF antenna, reposition or rotate antenna.
• Press TV/CAPTION/TEXT button to turn on the closed caption decoder.
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12
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16
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15
19
23
12,13
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15
19
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12,13
12-13
18
15
12,13
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12,13
17
Display is not shown in your language.
• Select proper language in the menu options.
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SYMPTOMS
DVD
Playback doesn’t start.
No picture
No sound
Picture is distorted during CUE or
REVIEW.
Stopping playback, search, slowmotion play, repeat play, or program play, etc. cannot be performed.
No 4:3 (16:9) picture
No on-screen display
No surround sound
The unit or remote operation key is not functioning.
Playback does not start when the title is selected.
Audio soundtrack and/or subtitle language is not changed when you play back a DVD.
No subtitle
Angle cannot be changed.
“!” is appears on the screen.
“!!” is appears on the screen.
REMOTE CONTROL
The remote control does not function.
POSSIBLE SOLUTIONS
• No disc is inserted.
• The disc may be dirty. Clean up the disc.
• The unit cannot play CD-ROMs, etc.
• TV/DVD/AV selector is not set correctly.
• Check the input selector of the amplifier is set properly.
• The unit is in the Special playback mode.
• Select AUDIO OUTPUT to ANALOGUE.
• The picture will be distorted occasionally.
• Some discs may not do some of the functions.
• The setup does not match your TV.
• Select OSD DISPLAY ON.
• The setup does not match your stereo system.
• Turn off the unit and unplug the AC power cord for several minutes, then replug it.
• Check the RATING LEVEL setup.
• Multilingual language is not recorded on the DVD disc.
• Some discs have no subtitles.
• Subtitles are cleared. Press SUB TITLE.
• Multi-angles are not recorded on the DVD disc.
• The function is prohibited with the unit.
• The function is prohibited with the disc.
• Aim at the remote control at the remote sensor.
• Operate within Approx. 5 Meters or reduce the light in the room.
• Clear the path of the beam.
• The batteries are weak. Replace the batteries.
• Check the batteries are inserted correctly.
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FOR ADDITIONAL SET-UP INFORMATION OR CUSTOMER SERVICE
PLEASE CALL:
1-800-919-3647
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