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B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet M3027, M3027x, M3035, and M3035xs
DURATION OF LIMITED WARRANTY
One-year on-site warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
ENWW Hewlett-Packard limited warranty statement 209
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Customer self repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
210 Appendix B Service and support ENWW
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Print cartridge limited warranty statement 211
HP Customer Care
Online Services
For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp .
Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com
.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com/support/ . Before calling
HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.
Software utilities, drivers, and electronic information
www.hp.com/go/LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software
The Web page for the drivers is in English, but you can download the drivers themselves in several languages.
HP direct ordering for accessories or supplies
●
United States: www.hp.com/sbso/product/supplies .
●
Canada: www.hp.ca/catalog/supplies
●
Europe: www.hp.com/supplies
●
Asia-Pacific: www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.
HP service agreements
Call 1-800-HPINVENT (1-800-474-6836 (U.S.)) or 1-800-268-1221 (Canada). Or, go to the HP
SupportPack and Carepaq TM Services Web site at www.hpexpress-services.com/10467a .
For extended service, call 1-800-446-0522.
212 Appendix B Service and support ENWW
HP Easy Printer Care software
To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See
.
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
ENWW HP Customer Care 213
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including devices, plotters, computers, and disk drives.
Repacking the device
If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
1.
Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not remove the DIMM that came with the device.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device. To remove the DIMMs, see
2.
Remove and retain the print cartridge.
CAUTION
It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.
3.
Remove and retain the power cable, interface cable, and optional accessories.
4.
If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.
5.
In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
214 Appendix B Service and support ENWW
Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
ENWW HP maintenance agreements 215
216 Appendix B Service and support ENWW
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Table of contents
- 13 Device basics
- 14 Device comparison
- 14 Features comparison
- 16 Walkaround
- 16 Device parts
- 17 Interface ports
- 18 Device software
- 18 Supported operating systems
- 18 Supported printer drivers
- 18 Select the correct printer driver
- 19 Universal printer drivers
- 19 Driver Autoconfiguration
- 19 Update Now
- 19 HP Driver Preconfiguration
- 19 Priority for print settings
- 21 Open the printer drivers
- 21 Software for Macintosh computers
- 22 Remove software from Macintosh operating systems
- 22 Utilities
- 22 HP Web Jetadmin
- 22 Embedded Web server
- 22 HP Easy Printer Care software
- 23 Supported operating systems
- 23 Supported browsers
- 23 Other components and utilities
- 25 Control panel
- 26 Use the control panel
- 26 Control-panel layout
- 27 Home screen
- 28 Buttons on the touchscreen
- 28 Control-panel help system
- 29 Use the Administration menu
- 29 Navigate the Administration menu
- 30 Information menu
- 31 Default Job Options menu
- 31 Default Options for Originals
- 32 Default Copy Options
- 33 Default Fax Options
- 34 Default E-mail Options
- 35 Default Send to Folder Options
- 36 Default Print Options
- 37 Time/Scheduling menu
- 39 Management menu
- 40 Initial Setup menu
- 40 Networking and I/O
- 48 Fax Setup
- 51 E-mail Setup
- 51 Send Setup menu
- 52 Device Behavior menu
- 55 Print Quality menu
- 57 Troubleshooting menu
- 59 Resets menu
- 59 Service menu
- 61 Input/output (I/O) configuration
- 62 USB configuration
- 63 Network configuration
- 63 Configure TCP/IPv4 parameters
- 63 Set an IP address
- 64 Set the subnet mask
- 64 Set the default gateway
- 65 Configure TCP/IPv6 parameters
- 65 Disable network protocols (optional)
- 65 Disable IPX/SPX
- 66 Disable AppleTalk
- 66 Disable DLC/LLC
- 66 HP Jetdirect EIO print servers
- 67 Media and trays
- 68 General guidelines for media
- 68 Paper to avoid
- 68 Paper that can damage the device
- 69 General media specifications
- 70 Media considerations
- 70 Envelopes
- 70 Envelopes with double side seams
- 71 Envelopes with adhesive strips or flaps
- 71 Envelope margins
- 71 Envelope storage
- 71 Labels
- 71 Label construction
- 71 Transparencies
- 72 Card stock and heavy media
- 72 Card stock construction
- 72 Card stock guidelines
- 72 Letterhead and preprinted forms
- 73 Select the correct fuser mode
- 75 Select print media
- 75 Supported media sizes
- 76 Supported media types
- 77 Printing and paper-storage environment
- 78 Load media
- 78 Load media on the scanner glass
- 78 Load the automatic document feeder (ADF)
- 79 Load tray 1 (multipurpose tray)
- 80 Customize tray 1 operation
- 81 Load tray 2 and optional tray 3
- 82 Load special media
- 84 Control print jobs
- 85 Select output bins
- 85 Print to the top output bin
- 86 Print to the rear output bin
- 87 Device features
- 88 Use the convenience stapler
- 88 Staple media
- 89 Load staples
- 91 Use job storage features
- 91 Gain access to the job storage features
- 91 Use the proof and hold feature
- 91 Create a proof and hold job
- 92 Print the remaining copies of a proof and hold job
- 92 Delete a proof and hold job
- 92 Use the private job feature
- 92 Create a private job
- 92 Print a private job
- 93 Delete a private job
- 93 Use the QuickCopy feature
- 93 Create a QuickCopy job
- 94 Print additional copies of a QuickCopy job
- 94 Delete a QuickCopy job
- 94 Use the stored job feature
- 94 Create a stored copy job
- 95 Create a stored print job
- 95 Print a stored job
- 95 Delete a stored job
- 97 Print
- 98 Use features in the Windows printer driver
- 98 Create and use quick sets
- 99 Use watermarks
- 99 Resize documents
- 99 Set a custom paper size from the printer driver
- 100 Use different paper and printing covers
- 100 Print a blank first page
- 100 Print multiple pages on one sheet of paper
- 101 Print on both sides of the paper
- 102 Use automatic duplex printing
- 102 Print on both sides manually
- 102 Layout options for printing on both sides
- 103 Use the Services tab
- 104 Use features in the Macintosh printer driver
- 104 Create and use presets
- 104 Print a cover page
- 105 Print multiple pages on one sheet of paper
- 105 Printing on both sides of the paper
- 107 Cancel a print job
- 107 Stop the current print job from the control panel
- 107 Stop the current print job from the software program
- 109 Copy
- 110 Use the Copy screen
- 111 Set the default copy options
- 112 Basic copy instructions
- 112 Copy from the scanner glass
- 112 Copy from the document feeder
- 113 Adjust the copy settings
- 114 Copy two-sided documents
- 114 Copying two-sided documents manually
- 114 Copy two-sided documents automatically (duplex models only)
- 116 Copy mixed-size originals
- 117 Change the copy-collation setting
- 118 Copy photos and books
- 119 Combine copy jobs by using Job Build
- 120 Cancel a copy job
- 121 Scan and send e-mail
- 122 Configure e-mail settings
- 122 Supported protocols
- 122 Configure e-mail server settings
- 123 Find gateways
- 123 Find the SMTP gateway from the device control panel
- 123 Find the SMTP gateway from an e-mail program
- 124 Use the Send E-mail screen
- 125 Perform basic e-mail functions
- 125 Load documents
- 125 Send documents
- 125 Send a document
- 126 Use the auto-complete function
- 127 Use the address book
- 127 Create a recipient list
- 127 Use the local address book
- 128 Add e-mail addresses to the local address book
- 128 Delete e-mail addresses from the local address book
- 129 Change e‑mail settings for the current job
- 130 Scan to a folder
- 130 Scan to a workflow destination
- 131 Fax
- 132 Analog faxing
- 132 Connect the fax to a telephone line
- 132 Configure and use the fax features
- 133 Digital fax
- 135 Manage and maintain the device
- 136 Use information pages
- 138 Configure e-mail alerts
- 139 Use the HP Easy Printer Care software
- 139 Open the HP Easy Printer Care software
- 139 HP Easy Printer Care software sections
- 141 Use the embedded Web server
- 141 Open the embedded Web server by using a network connection
- 142 Embedded Web server sections
- 144 Use HP Web Jetadmin software
- 145 Use the HP Printer Utility for Macintosh
- 145 Open the HP Printer Utility
- 145 HP Printer Utility features
- 147 Manage supplies
- 147 Supplies life
- 147 Approximate print-cartridge replacement intervals
- 147 Manage the print cartridge
- 147 Print-cartridge storage
- 147 Use genuine HP print cartridges
- 147 HP policy on non-HP print cartridges
- 148 Print-cartridge authentication
- 148 HP fraud hotline and Web site
- 149 Replace supplies and parts
- 149 Supply replacement guidelines
- 149 Change the print cartridge
- 152 Clean the device
- 152 Clean the exterior
- 152 Clean the scanner glass
- 153 Clean the scanner lid backing
- 153 Clean the ADF
- 155 Clean the paper path
- 156 Calibrate the scanner
- 157 Problem solving
- 158 Problem-solving checklist
- 158 Factors that affect performance
- 159 Problem-solving flowchart
- 162 Solve general device problems
- 165 Control-panel message types
- 166 Control-panel messages
- 175 Common causes of jams
- 176 Jam locations
- 177 Jam recovery
- 178 Clear jams
- 178 Clear jams from the ADF
- 180 Clear jams from the input-tray areas
- 181 Clear jams from the print-cartridge area
- 182 Clear jams from the output-bin areas
- 184 Clear jams from the duplexer
- 185 Solve repeated jams
- 187 Clear stapler jams
- 190 Solve print-quality problems
- 190 Print-quality problems associated with media
- 190 Print-quality problems associated with the environment
- 190 Print-quality problems associated with jams
- 190 Image defect examples
- 192 Light print (partial page)
- 192 Light print (entire page)
- 192 Specks
- 193 Dropouts
- 193 Lines
- 194 Gray background
- 194 Toner smear
- 195 Loose toner
- 195 Repeating defects
- 195 Repeating image
- 196 Misformed characters
- 196 Page skew
- 197 Curl or wave
- 197 Wrinkles or creases
- 198 Vertical white lines
- 198 Tire tracks
- 198 White spots on black
- 199 Scattered lines
- 199 Blurred print
- 200 Random image repetition
- 201 Solve network printing problems
- 202 Solve copy problems
- 202 Prevent copy problems
- 202 Image problems
- 203 Media-handling problems
- 205 Performance problems
- 206 Solve fax problems
- 206 Solve sending problems
- 207 Solve receiving problems
- 209 Solve e‑mail problems
- 209 Validate the SMTP gateway address
- 209 Validate the LDAP gateway address
- 210 Solve common Windows problems
- 211 Solve common Macintosh problems
- 213 Solve Linux problems
- 214 Solve PostScript problems
- 214 General problems
- 215 Supplies and accessories
- 216 Order parts, accessories, and supplies
- 216 Order directly from HP
- 216 Order through service or support providers
- 216 Order directly through the embedded Web server (for printers that are connected to a network)
- 216 Order directly through the HP Easy Printer Care software
- 217 Part numbers
- 217 Paper-handling accessories
- 217 Print cartridge
- 217 Memory
- 217 Cables and interfaces
- 218 Stapler accessories
- 218 Print media
- 221 Service and support
- 221 Hewlett-Packard limited warranty statement
- 222 Customer self repair warranty service
- 222 Print cartridge limited warranty statement
- 224 HP Customer Care
- 224 Online Services
- 224 Telephone support
- 224 Software utilities, drivers, and electronic information
- 224 HP direct ordering for accessories or supplies
- 224 HP service information
- 224 HP service agreements
- 225 HP Easy Printer Care software
- 225 HP support and information for Macintosh computers
- 226 HP maintenance agreements
- 226 On-site service agreements
- 226 Next-day on-site service
- 226 Weekly (volume) on-site service
- 226 Repacking the device
- 227 Extended warranty
- 229 Specifications
- 230 Physical specifications
- 230 Electrical specifications
- 231 Acoustic emissions
- 231 Operating environment
- 233 Regulatory information
- 234 FCC regulations
- 235 Environmental product stewardship program
- 235 Protecting the environment
- 235 Ozone production
- 235 Power consumption
- 235 Toner consumption
- 235 Paper use
- 235 Plastics
- 235 HP LaserJet print supplies
- 236 HP print supplies returns and recycling program information
- 236 Paper
- 236 Material restrictions
- 237 Disposal of waste equipment by users in private households in the European Union
- 237 Material Safety Data Sheet (MSDS)
- 237 For more information
- 239 Telecom statement
- 240 Declaration of conformity
- 241 Safety statements
- 241 Laser safety
- 241 Canadian DOC regulations
- 241 VCCI statement (Japan)
- 241 Power cord statement (Japan)
- 241 EMI statement (Korea)
- 242 EMI statement (Taiwan)
- 242 Laser statement for Finland
- 243 Working with memory and print server cards
- 244 Overview
- 245 Install memory
- 245 Install device memory
- 249 Check DIMM installation
- 249 Save resources (permanent resources)
- 250 Enable memory for Windows
- 251 Use HP Jetdirect print server cards
- 251 Install an HP Jetdirect print server card
- 252 Remove an HP Jetdirect print server card
- 253 Glossary
- 255 Index