Maintain the HP All-in-One. HP Officejet J5700 All-in-One Printer series
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10 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
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Check the estimated ink levels
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Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One.
This section contains the following topics:
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Clean the automatic document feeder
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface slows down performance and affects the accuracy of features such as Fit to Page.
In addition to the main glass surface, you might also need to clean the small glass strip inside the automatic document feeder. Streaks can occur if the glass strip inside the automatic document feeder is dirty.
To clean the glass
1.
Turn off the HP All-in-One, and raise the lid.
2.
Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
CAUTION:
Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.
3.
Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4.
Turn on the HP All-in-One.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One.
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To clean the lid backing
1.
Turn off the HP All-in-One, unplug the power cord, and raise the lid.
NOTE:
Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
2.
Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3.
Dry the backing with a dry, soft, lint-free cloth.
CAUTION:
Do not use paper-based wipes, as these might scratch the backing.
4.
If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.
CAUTION:
Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One.
CAUTION:
To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder
118 Maintain the HP All-in-One
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover.
To clean the rollers or separator pad
1.
Remove all originals from the document feeder tray.
2.
Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
1 Automatic document feeder cover
2 Rollers
3 Separator pad
3.
Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4.
Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE:
If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5.
Close the cover of the automatic document feeder.
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To clean the glass strip inside the automatic document feeder
1.
Turn off the HP All-in-One, and unplug the power cord.
NOTE:
Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
2.
Lift the cover of the automatic document feeder.
3.
Raise the lid, as if you were loading an original on the glass.
4.
Lift the automatic document feeder mechanism.
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There is a glass strip under the automatic document feeder.
5.
Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
CAUTION:
Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.
6.
Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder.
7.
Close the lid.
8.
Plug in the power cord, and then turn on the HP All-in-One.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges.
TIP:
You can also print a self-test report to see if your print cartridges might need to be replaced.
NOTE:
The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices, might not register accurately.
NOTE:
The ink levels shown are an estimate only. Actual ink volumes may vary.
To check the ink levels from the HP Photosmart Studio (Mac) Software
1.
Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
2.
Make sure the HP All-in-One is selected in the Devices pop-up menu.
3.
From the Information and Settings pop-up menu, choose Maintain Printer.
The Select Printer window appears.
4.
If the Select Printer dialog box appears, choose the HP All-in-One, and then click
Launch Utility.
5.
Click Supplies Status.
The estimated ink levels for the print cartridges appear.
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Related topics
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges.
To print a self-test report
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
Press Setup.
3.
Press 2, then press 4.
This selects Print Report and then selects Self-Test Report.
The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.
4.
Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges.
Related topics
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122 Maintain the HP All-in-One
Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the print cartridges.
NOTE:
Ink from cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used.
For more information see www.hp.com/go/inkusage .
This section contains the following topics:
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Use the print cartridge protector
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Clean the print cartridge contacts
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Clean the area around the ink nozzles
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.
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NOTE:
Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.
Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE:
When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the HP Photosmart Studio (Mac)
Software on your computer.
NOTE:
When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the Printer Toolbox available through the HP Solution Center Software on your computer or through the Print
Properties dialog box on your computer.
When you receive a low-ink warning message on the display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to www.hp.com/learn/suresupply . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
To replace the print cartridges
1.
Make sure the HP All-in-One is on.
CAUTION:
If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them.
2.
Open the print cartridge door.
The print carriage should move to the far right side of the HP All-in-One. If the print carriage does not move to the right side, close the door. Then, turn the HP All-in-One off, and then on again.
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3.
Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black print cartridges
4.
Pull the print cartridge toward you out of its slot.
5.
If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/ regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/recycle
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6.
Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
CAUTION:
Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
7.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black print cartridge, slide it into the right slot.
126 Maintain the HP All-in-One
8.
Close the print cartridge door.
9.
If you installed a new print cartridge, the print cartridge alignment process begins.
10.
Make sure you have plain paper loaded in the input tray, and press OK.
The HP All-in-One prints a print cartridge alignment sheet.
11.
Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
Related topics
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Check the estimated ink levels
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Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-in-
One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used.
Related topics
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Use the print cartridge protector
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Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-
One came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.
The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector. For example, store the black print cartridge in a print cartridge protector if you are removing it so you can print high-quality photos with the photo and tri-color print cartridges.
To insert a print cartridge into the print cartridge protector
â–² Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place.
To remove the print cartridge from the print cartridge protector
â–² Press down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector.
Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output.
128 Maintain the HP All-in-One
NOTE:
If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.
To align the print cartridges from the control panel when prompted
1.
Load letter, A4, or legal unused plain white paper into the input tray.
NOTE:
If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The HP All-in-One prints a print cartridge alignment sheet.
2.
Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
To align the cartridges from the control panel at any time
1.
Load letter, A4, or legal unused plain white paper into the input tray.
NOTE:
If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
2.
Press Setup.
3.
Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
The HP All-in-One prints a print cartridge alignment sheet.
4.
Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
To align the print cartridges from the HP Photosmart Studio (Mac) Software
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
3.
Make sure the HP All-in-One is selected in the Devices pop-up menu.
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4.
From the Information and Settings pop-up menu, choose Maintain Printer.
The Select Printer window appears.
5.
If the Select Printer dialog box appears, choose the HP All-in-One, and then click
Launch Utility.
6.
Click Align in the Configuration Settings Panel.
7.
Click Align.
The HP All-in-One prints a print cartridge alignment sheet.
8.
Click Done if you are satisfied with the resules, or click Align to try again.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.
To clean the print cartridges from the control panel
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
Press Setup.
3.
Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The HP All-in-One prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridges from the HP Photosmart Studio (Mac) Software
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
Select the HP Device Manager from the Dock.
The HP Device Manager window appears.
3.
Make sure the HP All-in-One is selected in the Devices pop-up menu.
4.
From the Information and Settings pop-up menu, choose Maintain Printer.
The Select Printer window appears.
5.
If the Select Printer dialog box appears, choose the HP All-in-One, and then click
Launch Utility.
The HP Printer Utility window appears.
6.
Click Clean in the Configuration Settings Panel.
7.
Click Clean.
8.
Follow the prompts until you are satisfied with the quality of the output, and then close the HP Printer Utility.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.
Related topics
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Clean the print cartridge contacts
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130 Maintain the HP All-in-One
Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
TIP:
Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).
CAUTION:
Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.
To clean the print cartridge contacts
1.
Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2.
Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.
NOTE:
Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
3.
Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.
NOTE:
Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes.
4.
Inspect the print cartridge contacts for ink and debris buildup.
5.
Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6.
Hold the print cartridge by its sides.
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7.
Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.
1 Copper-colored contacts
2 Ink nozzles (do not clean)
8.
Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.
9.
Repeat if necessary for the other print cartridge.
10.
Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
Related topics
Clean the area around the ink nozzles
Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE:
Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP All-in-
One.
132 Maintain the HP All-in-One
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
TIP:
Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).
CAUTION:
Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1.
Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2.
Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.
NOTE:
Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
3.
Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.
NOTE:
Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes.
4.
Place the print cartridge on a piece of paper with the ink nozzles facing up.
5.
Lightly moisten a clean foam rubber swab with distilled water.
6.
Clean the face and edges around the ink nozzle area with the swab, as shown below.
1 Nozzle plate (do not clean)
2 Face and edges around the ink nozzle area
CAUTION:
Do not clean the nozzle plate.
7.
Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.
Work with print cartridges 133
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8.
Repeat if necessary for the other print cartridge.
9.
Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
Related topics
134 Maintain the HP All-in-One
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Key Features
- All-in-one functionality: Print, scan, copy, and fax
- Compact and affordable design
- User-friendly control panel
- Intuitive software
- Fast printing speeds
- High-quality scanning and copying
- Built-in fax modem
- Automatic document feeder
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Frequently Answers and Questions
How do I set up the HP Officejet J5700 All-in-One Printer series?
How do I print a document?
How do I scan a document?
How do I copy a document?
How do I fax a document?
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