KeyAdvantage DMS Integration Software
User Manual
Error Messages
The following table lists some of the most common error messages and their causes.
Table 1. KeyAdvantage DMS Integration Error Messages
Error message
Unable to connect to the
KeyAdvantage database at
<ip_address>.
Error connecting to database while trying to import records.
Service failed to start. Please review log file for details.
Service failed to stop. Please review log file for details.
Service communication error.
Please see log file for details.
Logged E-mailed Type
Yes No Message box
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Log file
Message box
Message box
Message box
Message box
Possible cause
• KeyAdvantage database server is down.
• KeyAdvantage database server is unreachable.
• Authentication failure causes an error while logging on to the database.
• KeyAdvantage database server is down.
• KeyAdvantage database server is unreachable.
• Authentication failure causes an error while logging on to the database.
Internal unexpected error in the service. Call customer support.
Internal unexpected error in the service. Call customer support.
An error in the application GUI. Attempt to restart the application. If the problem persists, contact customer support.
Internal application failure.
Internal error. Please contact customer support.
The file provided does not include a valid profile.
The service shut down unexpectedly.
Invalid DMS inventory file.
Unable to add task. Please verify that the file path specified is accessible by the
KeyAdvantage DMS system service.
The remote server returned an error: (401) Unauthorized.
Authorization Failed
The remote server returned an error: (401) Unauthorized.
Dealer is not subscribed to adp3pa.pip.vehicle-extract.
standard.endpoint
The remote name could not be resolved: '3pa.
dmotorworks.com'
Unable to connect to server
Yes
Yes
Yes
No
Yes
Yes
Yes
Yeas
No
Yes
No
No
No
No
No
No
Message box
Log file/ message box
Log file
Message box
Log file
Log file
Log file
Log file
Attempting to import a file not exported by the tool, or a file that is corrupt.
Internal error in the service.
The DMS exported file is corrupt.
Cannot map directly to a network drive. You must enter the entire file path.
Below API details may be incorrect.
1. User name
2. Password
3. Parameters
Dealer is inactive in CDK PIP. Please contact customer support.
Proxy has to be configured from
Settings>Configure proxy.
Check the CDK service available or not. Please contact customer support.
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