HP Service Manager Doctor

Introduction

Service Manager Doctor enables support engineers to collect configuration and diagnosis data from

Service Manager. This tool eliminates the need of excessive exchanges of emails between support engineers and customers before engineers can have all needed information to analyze a reported incident.

Target audiences

l

Service Manager customers l

Service Manager support engineers

Supported platforms

This tool supports platforms that are allowed in the Service Manager server compatibility matrix.

For details, see HP Support matrices on the Software Support Online site.

Supported Service Manager versions

7.1x and 9.x

Modes

The Service Manager Doctor Tool can run in two modes: l

Command-line l

Graphic user interface (only on Windows)

Running Service Manager Doctor

Run the following command in the smdoctor folder directly under the server installation directory to start the tool in GUI mode (only for Windows): smdoctor_gui.bat

Run one of the following commands in the smdoctor folder directly under the server installation directory to start the tool in command-line mode: smdoctor.bat

(for Windows) smdoctor.sh

(for UNIX/Linux)

When running Service Manager Doctor commands with logging enabled, the tool generates a

SMDoctor_Report_<hostname>.html

and SMDoctor_Report_<hostname>.txt

logs in the current

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SM Doctor User's Guide

Introduction

directory, where

<hostname>

is the host name of the Service Manager server. For example: run all -dlog or run -all -zip .

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