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Troubleshooting
Issue 1: Environment setting issues leading to coredump
Symtoms
The coredump happens with the following error messages:
/usr/lib/dld.sl: Bad magic number for shared library: <library>
/usr/lib/dld.sl: Exec format error
Resolution
Verify that the database driver path is set correctly in the corresponding library path environment variable and that the driver exists in the specified path.
Issue 2: 'db -version' command returns wrong results on DB2
Symtoms
The following database connection error message is displayed when database connection fails for
'db -version' on DB2:
[100012]Database driver cannot be loaded, please double check LIBPATH, and make sure 32 bit lib exists and is ahead of 64 bit.
Resolution
Run db2level under db2 command shell directly to get database information if necessary. This is to be fixed in next release, since db2 version information could be returned when connection fails.
HP Service Manager (9.33)
Page 37 of 39
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Table of contents
- 4 Contents
- 6 Introduction
- 6 Target audiences
- 6 Supported platforms
- 6 Supported Service Manager versions
- 6 Modes
- 6 Running Service Manager Doctor
- 8 Product Overview
- 8 Information collected
- 8 GUI mode
- 8 Service Manager Doctor Main window
- 9 Report window
- 10 Advanced Save window
- 11 Preference dialog box
- 11 Connect to Database dialog box
- 12 Connect to SM Server dialog box
- 12 Command-line mode
- 14 Command References
- 14 Service Manager Runtime commands (sm)
- 15 Extended Service Manager commands (esm)
- 18 Configuration commands (conf)
- 19 Database commands (db)
- 20 Operating System commands (os)
- 22 Web Service commands (ws)
- 22 Save commands (save)
- 23 Set commands (set)
- 24 Run commands (run)
- 26 Clear commands (clear)
- 26 Help command (help)
- 26 '-dlog' parameter
- 27 Configuration Validation Rules
- 27 Configuration rule file
- 27 Considerations for updating the rule file
- 28 Validation results
- 29 CmdOnDemand.xml
- 31 HTML Log Snippets
- 32 Rule Configuration File Snippets
- 34 Error References
- 37 Troubleshooting
- 38 We appreciate your feedback!