HP Service Manager Doctor

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HP Service Manager Doctor | Manualzz

Troubleshooting

Issue 1: Environment setting issues leading to coredump

Symtoms

The coredump happens with the following error messages:

/usr/lib/dld.sl: Bad magic number for shared library: <library>

/usr/lib/dld.sl: Exec format error

Resolution

Verify that the database driver path is set correctly in the corresponding library path environment variable and that the driver exists in the specified path.

Issue 2: 'db -version' command returns wrong results on DB2

Symtoms

The following database connection error message is displayed when database connection fails for

'db -version' on DB2:

[100012]Database driver cannot be loaded, please double check LIBPATH, and make sure 32 bit lib exists and is ahead of 64 bit.

Resolution

Run db2level under db2 command shell directly to get database information if necessary. This is to be fixed in next release, since db2 version information could be returned when connection fails.

HP Service Manager (9.33)

Page 37 of 39

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