Computer Telephone Integration (CTI). Panasonic ICX

Chapter 5 - Special Applications Section 200 - General Description

COMPUTER TELEPHONY INTEGRATION (CTI)

CTI technology ties computers and phone systems together, allowing phone users to combine the advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a powerful tool for increasing customer satisfaction, which in turn increases sales for the company that has CTI built into their phone system. For example: q Customer information could be automatically displayed on a Customer Representative’s computer screen, based on the caller’s phone number.

q A computer-based phone directory could be used to look up a phone number, and select it onscreen to automatically place the call.

q PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a computer icon or responding to a screen prompt (no more trying to remember a feature access code or sequence).

Panasonic is constantly developing new, more powerful CTI applications to work with the ICX. These are the CTI products that are currently available:

PC PHONE

Our PC Phone is effectively a “Super-Executive Keyphone” which is designed to replace an extension phone. Comprised of a PC card (installed inside the computer), application software, and various connecting items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension port and provides a sophisticated “on-screen” phone for the end-user. Some of the PC Phone’s many features are: q Flexible configuration. It’s easily configured by size or by features, to provide a simple interface that the end-user can customize to his/her exact requirements.

q Easy to use. ICX features are easily selected via on-screen menus, tool bars, and programmable keys, without the need to consult a user guide.

q Online help. An easy-to-search help facility is available that describes all PC Phone features.

q Directory. An unlimited database of contacts that can be searched by name, address, etc., allowing easy dealing of internal or external calls.

q Caller ID. End-users can identify incoming callers by the number they’re calling from (if the CO supports Caller ID functionality).

q Call logging. The PC Phone can record and report every incoming and outgoing call with time, date, duration, calling/called name from directory, etc.

System Requirements for PC Phone

• CPC-96, CPC-288, or ICX (all versions)

• an 80486 or compatible processor, running at 33 MHz or higher

• 8MB of RAM

• 1.44MB (3-1/2”) floppy disk drive

• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

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Section 200 - General Description

PC Phone Connectivity

Chapter 5 - Special Applications

PC ATTENDANT CONSOLE

The PC Attendant Console is for the receptionist/operator position. It is designed to replace the

DSS/72 console & keyphone combination that’s commonly used as the Attendant.

This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one

DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to one 24-key phone with five DSS/72 consoles) which supports a maximum of 384 ports.

In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer: q Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs.

q Line prioritization. The PC Attendant Console can assign priorities to incoming calls independent and separate from ICX priorities.

q Reporting. The PC Attendant Console can produce graphical and text reports on system and operator performance.

System Requirements for PC Attendant Console/96

(same as PC Phone)

• CPC-96, CPC-288, or CPC-576 (all versions)

• an 80486 or compatible processor, running at 33 MHz or higher

• 8MB of RAM

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Chapter 5 - Special Applications Section 200 - General Description

• 1.44MB (3-1/2”) floppy disk drive

• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

System Requirements for PC Attendant Console/384

• CPC-96, CPC-288, or CPC-576 (all versions)

• an 80486 or compatible processor, running at 33 MHz or higher

• 8MB of RAM

• 1.44MB (3-1/2”) floppy disk drive

• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 3 spare ISA expansion slots

PC Attendant Console Connectivity

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