Voice Mail. Panasonic ICX

Section 200 - General Description Chapter 5 - Special Applications

VOICE MAIL

With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a third-party application hooked up to the phone system). Both are explained below.

BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING

The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this option is installed inside the ICX cabinet, and it is customized in system programming.

Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).

These are some of the functions of Built-In Voice Mail: q Extensions can be automatically assigned mailboxes (the mailbox number is the same as the extension number).

q General-use mailboxes can be set up.

q Basic functions of Auto Attendant and backup call answering can be programmed.

q Messages can be “broadcast” (copied) to multiple extensions.

q Calls can be evenly distributed to different mailboxes during auto-answer mode.

q 2-way call recording can be performed. A recording can be either automatically or manually stored as a message in any mailbox.

q 1-digit intercom dealing can be used during Voice Mail service (for example, the caller wants to transfer himself to another extension after leaving a message).

q Automatic notification of a mailbox message to an outside pager or phone number can be programmed.

Specifications for Built-In Voice Mail:

Maximum Number of Mailboxes: 254

Maximum Message Storage Time: 40 hours

THIRD-PARTY VOICE MAIL SUPPORT

The ICX also provides features for external Voice Mail products from a third-party vendor. Some of these features are explained below.

NOTE: The fact that the ICX offers these features does NOT guarantee that all features offered by the third-party Voice Mail manufacturer will work with the ICX.

VOICE MAIL TRANSFER KEYS

Description:

Users can program any one-touch key on their phones to transfer to a mailbox without waiting for the Voice Mail system to answer. Two Transfer Keys are available. One can be used for external transfers to greetings, and the other for external transfers without greetings.

Benefits:

• Calls can be transferred to a personal mailbox faster, with fewer buttons to press.

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Chapter 5 - Special Applications Section 200 - General Description

MSG KEY

Description:

Large-Display phone users can program the MSG key to retrieve their Voice Mail messages.

Benefits:

• The MSG key is already labeled; it’s simple to remember and simple to press.

ONE-TOUCH KEY FOR VOICE MAIL

Description:

Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The dial number for Voice Mail along with the user’s password can be stored under the key. If this feature is programmed on an FF-key or DSS key, the key will flash red when a new message is left in your voice mailbox. This key can also be used by the Attendant to transfer a caller into a specific person’s mailbox, by hitting the Voice Mail key and the DSS key for that person.

Benefits:

• Allows a station user to have a larger message waiting lamp for Voice Mail and a quicker way to retrieve messages from Voice Mail.

ANSWER SUPERVISION FOR VOICE MAIL

Description:

The ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or

Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the ringing to stop before releasing the call.)

Benefits:

• Voice Mail releases calls to the extension more quickly.

• The one-touch access and flashing key serves as an excellent tool for prompt voice mail interaction.

DID TO VOICE MAIL

Description:

DID numbers can be assigned to ring directly to a voice mailbox that is not associated with a physical station. When the Voice Mail answers the DID call, automatic digits can be sent to route the call to a specific personal mailbox.

Benefits:

• Station equipment doesn’t have to be used for routing incoming DID calls to specific mailboxes.

FOLLOW-ALONG IDENTIFICATION

Description:

When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice

Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding directly to a personal mailbox. Any combination of digits 0-9, pause,

*

and # (maximum 16) can be programmed to make this feature work, depending on what the Voice Mail manufacturer requires.

Benefits:

• Outside callers are not inconvenienced by having to dial extra digits to reach a personal greeting.

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