Installing and Configuring Guide for Cisco HCS for CC 11.0(1). Cisco Hosted Collaboration Solution for Contact Center
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Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
First Published: January 25, 2016
Last Modified: May 18, 2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
©
2016 Cisco Systems, Inc. All rights reserved.
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Table of contents
- 1 Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
- 3 Contents
- 43 Preface
- 43 Purpose
- 43 Audience
- 44 Change History
- 44 Obtaining Documentation and Submitting a Service Request
- 45 Cisco HCS for Contact Center
- 46 Cisco HCS for Contact Center Topology
- 47 Cisco HCS for Contact Center Options and Feature Support
- 52 Shared Management and Aggregation
- 52 Unified Contact Center Domain Manager
- 53 Unified Communication Domain Manager
- 54 ASA NAT and Firewall
- 54 Cisco Prime Collaboration - Assurance
- 55 Perimeta SBC
- 55 Core Solution Components
- 55 Unified CCE
- 56 Router
- 56 Logger
- 56 Peripheral Gateway
- 56 Administration & Data Server
- 57 Nomenclature Table
- 58 Unified CVP
- 58 Call Server
- 58 VXML Server
- 59 Media Server
- 59 Unified CVP Reporting Server
- 59 Unified CVP Operations Console Server
- 59 Unified Communication Manager
- 60 Call Processing Nodes
- 61 TFTP and Music on Hold Nodes
- 61 Unified Intelligence Center
- 62 Live Data Reporting System
- 62 Cisco Finesse
- 62 CUBE-Enterprise
- 62 Core Component Integrated Options
- 63 Courtesy Callback
- 63 Agent Greeting
- 64 Whisper Announcement
- 64 Database Integration
- 64 Mobile Agent
- 64 Outbound Dialer
- 65 Post Call Survey
- 65 Precision Routing
- 65 A-law Codec
- 65 CM based Silent Monitoring
- 66 Back-office Phone support
- 66 Finesse IP Phone Agent
- 66 Optional Cisco Components
- 66 AW-HDS-DDS
- 67 SPAN-Based Monitoring
- 67 Cisco Unified WIM and EIM
- 67 Cisco Unified WIM and EIM Features
- 67 Email
- 67 Chat Feature
- 68 Web Callback and Delayed Callback
- 68 Web Callback
- 68 Delayed Callback
- 68 Cisco Remote Silent Monitoring
- 68 RSM Services
- 68 VLEngine
- 69 PhoneSim
- 69 Cisco MediaSense
- 69 Cisco Unified SIP Proxy
- 69 Avaya PG
- 70 Remote Expert Mobile
- 70 Cisco Virtualized Voice Browser
- 70 Optional Third-Party Components
- 71 Speech - ASR/TTS
- 71 Recording
- 71 Wallboard
- 71 Workforce Management
- 71 Cisco Solutions Plus
- 72 Deployment Models
- 73 500 Agent Deployment
- 76 1000 Agent Deployment
- 76 4000 Agent Deployment
- 79 12000 Agent Deployment Model
- 81 Small Contact Center Deployment
- 86 Remote Deployment options
- 87 Global Deployments
- 87 Remote CVP Deployment
- 87 Remote CVP and UCM Deployment
- 88 Local Trunk
- 88 Remote Office Options
- 91 Prerequisites
- 91 Hardware Requirements
- 91 Tested Reference Configurations
- 92 Specification-Based Hardware Support
- 93 Additional Hardware Specification
- 93 Software Requirement
- 94 Automation Software
- 95 Third-Party Software
- 96 Required Software Licenses
- 98 Open Virtualization Format Files
- 98 Hosted Collaboration Solution for Contact Center OVA
- 100 Unified Communications Manager OVA
- 100 Unified Intelligence Center OVA
- 100 Live Data Reporting System OVA
- 101 Cisco Finesse OVA
- 101 Cisco Remote Silent Monitoring OVA
- 101 Cisco MediaSense OVA
- 101 Avaya PG OVA
- 102 Cisco Virtualized Voice Browser OVA
- 102 Deployment Checklists
- 102 Checklists for 500 and 1000 Agent Deployment
- 103 Checklists for 4000 Agent Deployment
- 105 Checklists for Small Contact Center Agent Deployment
- 107 Checklist for 12000 Agent Deployment
- 111 Design Consideration
- 111 Deployment Considerations
- 114 Operating Considerations
- 114 Peripheral Gateways
- 116 Agent and Supervisor Capabilities
- 119 Voice Infrastructure
- 120 Administration Guidelines
- 122 IVR and Queuing
- 123 Reporting
- 124 Third-Party Integration
- 126 Configuration Limits
- 131 Call Flows
- 138 Core Solution Component Considerations
- 139 Core Component Design Considerations
- 139 Unified CCE Design Consideration
- 140 Unified CCE Design for 500 Agent Deployment
- 140 Unified CCE Design for 1000 Agent Deployment
- 141 Unified CCE Design for 4000 Agent Deployment
- 142 Unified CCE Design for 12000 Agent Deployment
- 142 Unified CVP Design Considerations
- 143 Unified CVP Design for 500 Agent Deployment
- 143 Unified CVP Design for 1000 Agent Deployment
- 144 Unified CVP Design for 4000 Agent Deployment
- 145 Unified CVP Design for 12000 Agent Deployment
- 145 Unified CM Design Considerations
- 145 Unified CM Design for 500 and 1000 Agent Deployment Models
- 146 Unified CM Design for 4000 Agent Deployment Model
- 147 Unified CM Design for 12000 Agent Deployment Model
- 147 Unified IC Design Considerations
- 148 Unified IC Design for 500 and 1000 Agent Deployments
- 148 Unified IC Design for 4000 Agent Deployment
- 149 Unified IC Design for 12000 Agent Deployment
- 149 Core Component High Availability Considerations
- 151 Unified CCE High Availability
- 152 Agent PIM
- 152 VRU PIM
- 152 CTI Server
- 152 CTI OS Server
- 153 Unified CCE Call Router
- 153 Unified CCE Logger
- 153 Unified CCE Administration and Data Server
- 153 Unified CVP High Availability
- 153 Unified CVP Call Server
- 154 Unified CVP Media Server
- 154 Cisco Voice XML Gateway
- 155 Unified CVP Reporting Server
- 155 Unified CM
- 155 Unified CM High Availability
- 155 Unified CM High Availability Scenarios
- 155 Cisco Call Manager and CTI Manager Service Fail
- 156 Cisco CTI Manager Service Fails
- 158 Cisco Call Manager Service Fails
- 159 Gateway High Availability
- 159 MRCP ASR/TTS High Availability
- 159 Cisco Finesse High Availability
- 160 CTI
- 160 AWDB
- 161 Cisco Finesse Client
- 161 Desktop Behavior
- 161 Core Component Bandwidth, Latency and QOS Considerations
- 162 Unified CCE Bandwidth, Latency and QOS Considerations
- 162 Agent Desktop to Unified CCE Call Servers/ Agent PG
- 162 Unified CCE Data Server to Unified CCE Call Server for 500 and 1000 Agent Deployment Model
- 162 Private Network Bandwidth Requirements for Unified CCE
- 165 Unified CVP Bandwidth, Latency and QOS Considerations
- 165 Bandwidth Considerations for Unified CVP
- 165 VoiceXML Document Types
- 165 Media File Retrieval
- 166 QOS Considerations for Unified CVP
- 166 Unified CM Bandwidth, Latency and QOS Considerations
- 166 Agent Phones to Unified Communications Manager Cluster
- 167 Unified IC Bandwidth, Latency and QOS Considerations
- 167 Reporting Bandwidth
- 167 Network Bandwidth Requirements
- 170 Cisco Finesse Bandwidth, Latency and QOS Considerations
- 170 Core Component Integrated Options Considerations
- 170 Courtesy Callback Considerations
- 171 Callback Criteria
- 171 Sample Scripts and Audio Files for Courtesy Callback
- 171 Typical Use Scenario
- 172 Agent Greeting Considerations
- 172 Agent Greeting Phone Requirements (for Local Agents only)
- 173 Agent Greeting Design Considerations
- 173 Whisper Announcement Considerations
- 174 Mobile Agent Considerations
- 174 Cisco Unified Mobile Agent Description
- 174 Unified Mobile Agent Provides Agent Sign-In Flexibility
- 174 Connection Modes
- 175 Call by Call
- 176 Nailed Connections
- 176 Feature Requirements
- 177 Unsupported Features
- 177 Outbound Dialer Considerations
- 177 Dialing Modes
- 179 Outbound SIP Dialer Call-flow
- 180 Post Call Survey Considerations
- 181 a-Law Codec Support Considerations
- 181 Back-Office Phone Support Considerations
- 182 Finesse IP Phone Agent Considerations
- 182 Live Data Reporting System Considerations
- 182 Precision Routing Considerations
- 182 Optional Component Considerations
- 183 Unified WIM and EIM Considerations
- 183 Unified WIM and EIM Design Considerations
- 183 Unified WIM and EIM Deployment Options
- 185 Unified WIM and EIM Configuration Limits
- 186 HCS Support Matrix for Unified WIM and EIM
- 187 Unified WIM and EIM High Availability
- 191 Cisco WIM and EIM Bandwidth, Latency and QOS Considerations
- 191 Cisco RSM Considerations
- 191 Cisco RSM Design Considerations
- 191 Cisco RSM High Availability
- 193 Cisco RSM Capabilities
- 193 Cisco RSM Bandwidth, Latency and QOS Considerations
- 194 Cisco MediaSense Considerations
- 194 Cisco MediaSense Design Considerations
- 195 Cisco MediaSense Capabilities
- 195 Cisco MediaSense High Availability
- 195 Cisco MediaSense Bandwidth, Latency and QOS Considerations
- 196 Cisco Unified SIP Proxy Considerations
- 196 Performance Matrix for CUSP Deployment
- 197 Cisco SPAN based Monitoring Considerations
- 197 Silent Monitoring Bandwidth, Latency and QOS Considerations
- 197 Avaya PG Considerations
- 197 Avaya PG Design Considerations
- 198 Avaya PG High Availability
- 198 Cisco Virtualized Voice Browser Considerations
- 199 Cisco Virtualized Voice Browser Design Considerations
- 200 Cisco Virtualized Voice Browser Capabilities
- 200 Cisco Virtualized Voice Browser High Availability
- 200 Cisco Virtualized Voice Browser Bandwidth, Latency and QoS Considerations
- 201 Deployment Model Considerations
- 201 Small Contact Center Deployment Consideration
- 206 12000 Agent Deployment Model Considerations
- 206 Remote Deployment Option Considerations
- 206 Global Deployment Considerations
- 207 Global Deployment UCS Network Reference Design
- 207 Local Trunk Design Considerations
- 208 CUBE-Enterprise at Customer Premise
- 209 TDM Gateway at Customer Premise
- 209 Location-Based Call Admission Control
- 210 Domain and Active Directory Considerations
- 212 AD at Customer Premises
- 212 AD at Service Provider Premises
- 212 Storage, VM Specifications, and IOPS Considerations
- 213 Storage Considerations for All Deployments
- 213 vSphere Storage Design
- 213 Shared LUNs
- 214 Storage, VM Specifications, and IOPS Considerations for HCS Shared Management Components
- 214 SAN Configuration for HCS Shared Management Components
- 214 VM Specifications for HCS Shared Management Components
- 214 IOPS Requirement for HCS Shared Management Components
- 215 Storage, VM Specifications, and IOPS Considerations for HCS Core Components
- 215 SAN Configuration for HCS Core Components
- 216 VM Specifications for HCS Core Components
- 219 IOPS Requirement for HCS Core Components
- 225 Storage, VM Specifications, and IOPS Considerations for HCS Optional Components
- 225 SAN Configuration for HCS Optional Components
- 226 VM Specifications for HCS Optional Components
- 226 IOPS Requirement for HCS Optional Components
- 227 Congestion Control Considerations
- 227 Deployment Types
- 228 Congestion Treatment Mode
- 229 Congestion Control Levels and Thresholds
- 230 Congestion Control Configuration
- 230 Real Time Capacity Monitoring
- 230 UCS Network Considerations
- 230 Network Requirements for Cisco UCS B-Series Servers
- 232 Nexus1000v Switch Configurations
- 232 Data Center Switch Configurations
- 233 Network Requirements for Cisco UCS C-Series Servers
- 234 VMware High Availability
- 235 Network Link High Availability
- 235 Firewall Hardening Considerations
- 236 TCP and UDP Port Usage for Active Directory Domain Controller
- 237 License Considerations
- 238 Billing Considerations
- 239 Shared Management and Aggregation
- 239 Install and Configure Unified CCDM
- 240 Deploy Unified CCDM Database Server
- 241 Configure Windows
- 241 Configure Windows Feature Requirements
- 242 Turn Off FIPS Compliance
- 242 Disable UAC
- 243 Associate Unified CCDM Component servers with Service Provider AD Domain
- 243 Configure Post-Install SQL
- 243 Configure DTC
- 244 Configure Windows Server 2012 R2 Firewall for SQL Server
- 244 SQL Server Backup Guidelines
- 245 Install Unified CCDM Database Server on Side A and Side B
- 246 Install the Diagnostic Framework for System CLI
- 246 Install Unified CCDM Portal Database on Side A and Side B
- 248 Add SQL Login for Unified CCDM Web Server
- 249 Deploy Unified CCDM Web Server
- 250 Install Unified CCDM Web Server on Side A and Side B
- 251 Configure SNMP Traps
- 251 Enable Windows SNMP Feature
- 251 Configure SNMP Service for Trap Forwarding
- 252 Configure Windows Events to Forward to SNMP
- 253 Unified CCDM Configuration
- 253 Launch the Integrated Configuration Environment
- 254 Set Up Unified CCDM Servers
- 255 Configure Replication
- 255 Setup
- 256 Monitor
- 256 Login to Unified CCDM
- 256 Configure Single Sign-On
- 257 Setup Administrator Account
- 257 Configure SSO Authentication for Unified CCDM
- 258 Manage Users with Single Sign-On
- 258 Obtaining Digital Certificate
- 259 Install Active Directory Certificate on Domain Controller Box
- 259 Install Active Directory Certificate on CCDM Web Server and Data Server
- 260 Install Active Directory Certificate on CCDM Web Server.
- 260 Configure SSL for Unified CCDM
- 261 Grant Network Service Rights to the Certificate
- 261 Obtain the Certificate Thumbprint
- 262 Configure Web Services to Use the Certificate
- 263 Test the Certificate Installation
- 264 Installing the Security Certificate in the User Certificate Store
- 264 Installing the Security Certificate in the Computer Certificate Store
- 264 To Export the Certificate, on each CCDM database server
- 265 To Import the Certificate, on each CCDM database server
- 265 Install and Configure Unified Communication Domain Manager
- 267 Install Unified Communication Domain Manager
- 267 Post Installation
- 269 Install Hosted Collaboration Mediation-Fulfilment
- 270 Prerequisites to Configure Unified Communication Domain Manager
- 270 Add HCM-F Device
- 270 Add Provider
- 271 Add Reseller
- 271 Install and Configure ASA Firewall and NAT
- 272 Setup ASA
- 272 Access Command-line Interface
- 272 Configure Hostname and Password
- 273 Configure Multiple Context Modes
- 273 Enable Multiple Context Modes
- 273 Enable Interfaces in the System Execution Space
- 274 Configure Security Contexts in System Execution Space
- 274 Assign MAC Addresses to Context Interfaces Automatically (Optional)
- 274 Configure Interfaces in the Context
- 275 Install and Configure Perimeta SBC
- 276 Hardware Specification
- 277 CIMC Setup
- 277 Advanced BIOS Configuration
- 278 Install Perimeta SBC
- 278 Mount Perimeta ISO
- 279 Configure the Management Network
- 279 Configure DNS Servers
- 280 Unpack the Software
- 280 Install Software
- 280 Configure System, Node, and Remote Node Names
- 280 Managing Local Timezone, Time and Date, and NTP Server
- 281 Commissioning and Partnering the System
- 281 Apply Licenses
- 282 Configure Perimeta SBC
- 282 Configuration of C-Series Perimeta SBC for all HCS Deployment models
- 282 Configure Service Interface for Carrier Network
- 283 Configure Codec List
- 283 Configure Media Address
- 283 Create Account
- 283 Install and Configure Prime Collaboration Assurance
- 284 Deploying Prime Collaboration Assurance
- 284 Simple Prime Collaboration Assurance Deployment
- 285 Advanced Prime Collaboration Assurance Deployment
- 286 Configuring the Prime Collaboration Assurance Virtual Appliance
- 286 Simple Prime Collaboration Assurance Configuration
- 287 Advanced Prime Collaboration Assurance Configuration
- 289 SSL Certificate Installation
- 289 Removing SSL Certificate Warning from Windows Internet Explorer
- 290 Removing SSL Certificate Warning from Mozilla Firefox
- 291 Golden Template Process
- 291 Sequence for Golden Template Process
- 293 Create Golden Template
- 293 Create Golden Template for 500 Agent Deployment
- 294 Create Golden Template for Unified CCE Call Server
- 295 Create Virtual Machines
- 296 Install Microsoft Windows Server 2012 R2 Standard Edition
- 296 Install VMware Tools
- 297 Install Antivirus Software
- 298 Disabling Port Blocking
- 298 Install Unified Contact Center Enterprise
- 299 Convert the Virtual Machine to a Golden Template
- 299 Create Golden Template for Unified CCE Data Server
- 300 Enable Microsoft .Net Framework 3.5 SP1
- 301 Install Microsoft SQL Server 2014 Standard Edition
- 303 Create Golden Template for Unified CVP Server
- 304 Install Unified CVP Server
- 305 Create Golden Template for Unified CVP OAMP Server
- 306 Install Unified CVP OAMP Server
- 306 Create Golden Template for Unified CVP Reporting Server
- 307 Install Unified CVP Reporting Server
- 308 Create Golden Template for Cisco Finesse
- 308 Install Unified Communications Voice OS based Applications
- 309 Create Golden Template for Cisco Unified Intelligence Center with Live Data
- 310 Create Golden Template for Cisco Unified Communications Manager
- 310 Create Golden Template for 1000 Agent Deployment
- 311 Create Golden Template for 4000 Agent Deployment
- 312 Create Golden Template for Unified CCE Rogger
- 313 Create Golden Template for Unified CCE AW-HDS-DDS
- 314 Create Golden Template for Unified CCE Agent Peripheral Gateway
- 315 Create Golden Template for Unified CCE VRU Peripheral Gateway
- 316 Create Golden Template for Cisco Unified Intelligence Center
- 316 Create Golden Template for Live Data Reporting System
- 317 Create Golden Template for Small Contact Center Agent Deployment
- 318 Create Golden Template for 12000 Agent Deployment
- 319 Create Golden Template for Unified CCE Router
- 320 Create Golden Template for Unified CCE Logger
- 321 Create Golden template for Unified CCE AW-HDS
- 322 Create Golden Template for Unified CCE HDS-DDS
- 325 Configure Customer Instance for Network Infrastructure
- 325 Implement UCS Platform
- 325 Set Up Basic UCS Connectivity
- 326 Basic Configuration for UCS
- 326 Configure UCS 6100 Server Ports
- 327 Configure UCS 6100 Uplink Ethernet Ports
- 327 Configure Uplink FC Ports
- 327 Acknowledge Chassis
- 327 Configure Server Management IP Address Pool
- 328 Configure UCS LAN
- 328 Add VLANs
- 328 Create MAC Pools
- 329 Configure UCS SAN
- 329 Create VSANs
- 329 Associate VSAN with an FC Uplink Port
- 330 Create WWNN Pools
- 330 Create WWPN Pools
- 331 Configure UCS B Series Blade Server
- 331 Configure MDS
- 331 Configure MDS-A
- 332 Configure MDS-B
- 332 Configure SAN
- 332 ESX Boot from SAN
- 333 Configure UCS B Series Blade Server
- 333 View Multilayer Director Switch
- 333 Configure SAN on Storage Device
- 334 Install ESX
- 334 Add ESX Host to vCenter
- 335 Deploy Nexus 1000v
- 335 Cisco Nexus 1000V Installer App Prerequisites
- 336 Installing the VSM Software using Cisco Nexus 1000V Installer App
- 339 Installing the VEM Software Using the Cisco Nexus 1000V Installer App
- 341 Configure Cisco Nexus
- 342 Add Second Customer Instance in Single Blade for 500 Agent Deployment
- 343 Clone and OS Customization
- 343 Clone and OS Customization Process
- 344 Automated Cloning and OS Customization
- 344 Automated Cloning and OS Customization Using Golden Templates
- 344 Download Golden Template Automation Tool
- 345 Complete Automation Spreadsheet
- 347 Run Automation Script
- 348 OS Customization Process
- 349 Validate Network Adapter Settings and Power On
- 349 Edit Registry Settings and Restart VM
- 350 Automated Cloning and OS Customization Using OVF
- 351 Complete Automation Spreadsheet for Export
- 351 Run Automation Script for Export
- 352 Transport to Desired Location
- 353 Ensure Readiness of the Location
- 353 Complete the Spreadsheet for Import
- 356 Run Automation Script for Import
- 358 Manual Cloning and OS Customization
- 358 Create Customization File for Windows Based Components
- 359 Deploy Virtual Machine from the Golden Template
- 359 Generate Answer File for VOS Product Virtual Machines
- 360 Copy Answer Files to Virtual Machines
- 363 Configure Customer Instance
- 363 Create a Customer Instance for the 500 Agents Deployment Model
- 364 Upgrade VMware Tools
- 364 Set Up Virtual Machine Startup and Shutdown
- 365 Create a Domain Controller Server
- 366 Create a Virtual Machine for the Domain Controller
- 366 Install Microsoft Windows Server
- 366 Install the Antivirus Software
- 366 Configure a DNS Server
- 366 Set Up the Domain Controller
- 367 Create Two-Way Forest Trust
- 367 Configure Cisco Unified CCE Call Server
- 368 Configure the Domain Manager
- 369 Configure a Generic Peripheral Gateway
- 369 Add a Generic PG
- 369 Add PIM1(Unified Communications Manager PIM)
- 370 Add PIM2 (First VRU PIM)
- 371 Add PIM3 (Second VRU PIM)
- 371 Add PIM4 (Third VRU PIM)
- 372 Add PIM5 (Fourth VRU PIM)
- 372 After Creating PIMs
- 373 Configure CTI Server
- 374 Configure Media Routing Peripheral Gateway
- 374 Add Media Routing PG
- 376 Configure CTI OS Server
- 377 Install JTAPI
- 378 Set Local Administrator Password
- 378 Verify the Machine in Domain
- 378 Cisco SNMP Setup
- 379 Add Cisco SNMP Agent Management Snap-In
- 379 Save Cisco SNMP Agent Management Snap-In View
- 380 Set Up Community Names for SNMP V1 and V2c
- 380 Set Up SNMP User Names for SNMP V3
- 381 Set Up SNMP Trap Destinations
- 381 Set Up SNMP Syslog Destinations
- 382 Configure Unified CCE Data Server
- 382 Configure Network Cards
- 383 Configure Private Ethernet Card
- 384 Configure Visible Ethernet Card
- 384 Configure Unified CCE Encryption Utility
- 384 Create and Bind System CLI Certificate
- 385 Configure SQL Server
- 385 Configure Secondary Drive
- 386 Configure the Unified CCE Logger
- 387 Database and Log File Size
- 388 Configure Administration Server and Real-Time Data Server Components
- 389 Load Base Configuration
- 390 Verify Cisco Diagnostic Framework Portico
- 390 Final Tasks
- 390 Set the HCS Deployment Type
- 391 Start Unified CCE Services
- 391 Configure Unified CVP
- 392 Configure Unified CVP Server
- 392 Validate Network Card
- 393 Setup Unified CVP Media Server IIS
- 394 Setup FTP Server
- 394 Install FTP Server
- 394 Enable FTP Server
- 395 Configure Basic Settings for FTP Server
- 395 Configure Unified CVP Reporting Server
- 396 Unified CVP Reporting Users
- 396 Create Reporting Users
- 396 Create Superusers
- 396 Configure Active Directory Server
- 400 Sign In to Cisco Unified Intelligence Center Reporting Interface
- 400 Create Data Source and Import Report Templates
- 400 Create Data Source for Cisco Unified CVP Report Data
- 402 Obtain Cisco Unified CVP Report Templates
- 402 Import Unified CVP Report Templates and Set Data Source
- 403 Configure Cisco Unified CVP Operations Console
- 404 Enable Unified CVP Operations Console
- 404 Configure Unified CVP Call Server Component
- 405 Configure Unified CVP VXML Server Component
- 405 Configure Unified CVP Reporting Server
- 406 Configure Unified CVP Media Server
- 407 Install Unified CVP licenses
- 407 Configure Gateways
- 408 Transfer Scripts and Media Files
- 408 Configure SNMP
- 409 Add Unified CCE Devices
- 409 Add Unified Communications Manager Devices
- 410 Add Unified Intelligence Center Devices
- 410 Configure SIP Server Group
- 411 Configure Dialed Number Patterns
- 413 Configure Cisco IOS Enterprise Voice Gateway
- 413 Configure Ingress Gateway
- 416 Configure VXML Gateway
- 419 Configure Unified Communications Manager
- 419 Configure Unified Communications Manager Publisher
- 420 Configure Unified Communications Manager Subscriber
- 420 Launch Unified Communications Manager Publisher to Add the Subscriber
- 421 Configure Subscriber
- 421 Unified Communications Manager License
- 421 Upgrade Unified Communications Manager License
- 422 Generate and Register License
- 422 Install License
- 423 Activate Services
- 424 Validate Clusterwide Domain Configuration
- 424 Install JTAPI on Unified CCE Servers
- 424 Configure Unified Intelligence Center with Live Data
- 425 Configure Unified Intelligence Center Publisher
- 425 Configure Unified Intelligence Center Subscriber
- 426 Launch Publisher to Add Subscriber
- 426 Configure Subscriber
- 426 Configure Unified Intelligence Center Reporting
- 427 Configure the SQL User Account
- 428 Configure Unified Intelligence Center Data Sources
- 429 Configure Unified Intelligence Center Administration
- 430 Unified Intelligence Center License and Sign-In
- 430 Sign In to Administration Console
- 430 Upload License
- 431 Configure Live Data AW-Access
- 432 Configure Live Data Machine Services
- 433 Configure Live Data Unified Intelligence Data Sources
- 434 Configure Live Data Reporting Interval
- 435 Import Live Data Reports
- 435 Add Certificate for HTTPS Gadget
- 436 Configure Cisco Finesse
- 437 Configure the Cisco Finesse Primary Node
- 438 Configure Settings for the CTI Server and Administration and Data Server
- 438 Configure CTI Server Settings in the Cisco Finesse Primary Node
- 440 Configure Unified Contact Center Enterprise Administration and Data Server
- 440 Restart the Cisco Tomcat Service
- 440 Configure Cisco Finesse Secondary Node
- 440 Launch the Finesse Administration Console to Configure the Secondary Finesse
- 441 Install Cisco Finesse on the Secondary Node
- 442 Configure Cisco Finesse Administration
- 442 Obtain and Upload a CA Certificate
- 443 Trust Self-Signed Certificate for Cisco Finesse
- 444 Browser Settings for Internet Explorer
- 445 Configure SNMP
- 446 Create a Customer Instance for the1000 Agent Deployment Model
- 447 Create a Customer Instance for the 4000 Agent Deployment Model
- 448 Configure Cisco Unified CCE Rogger
- 449 Configure the Unified CCE Router
- 449 Configure the Unified CCE Logger
- 451 Database and Log File Size
- 452 Load Base Configuration
- 453 Configure Unified CCE AW-HDS-DDS
- 453 AW-HDS-DDS
- 454 Create Instance
- 454 Create HDS Database
- 455 Configure AW-HDS-DDS
- 456 Database and Log File Size
- 456 Configure Unified CCE Agent PG 1
- 457 Configure CUCM Peripheral Gateway for 4000 Agent Deployment Model
- 457 Prepare to Add PIMs
- 458 Add PIM1(CUCM PIM)
- 458 After Creating PIMs
- 459 Configure Media Routing Peripheral Gateway
- 459 Configure Multichannel and Outbound PIM's 4000 Agent Deployment
- 461 Install JTAPI
- 461 Configure CTI Server
- 462 Configure Unified CCE Agent PG 2
- 462 Configure Outbound PIM for 4000 Agent Deployment
- 464 Configure Unified CCE VRU PG
- 464 Configure VRU PG
- 464 Prepare to Add PIMs
- 465 Add VRU PIMs
- 466 After Creating PIMs
- 467 Configure Unified Intelligence Center
- 467 Configure Live Data Reporting System
- 468 Create Customer Instance for Small Contact Center Agent Deployment Model
- 469 Configure Unified CCE Rogger for Small Contact Center Agent Deployment
- 470 Load Base Configuration for Small Contact Center Agent Deployment
- 471 Configure Unified CCE Router for Small Contact Center
- 472 Configure Unified CCE Agent PG for Small Contact Center Agent Deployment
- 473 Configure CUCM Peripheral Gateway for Small Contact Center Agent Deployment Model
- 473 Add Agent PG Using Unified CCE Configuration Manager
- 474 Prepare to Add PIMs
- 474 Add PIM1(CUCM PIM)
- 475 After Creating PIMs
- 476 Configure CTI Server for Small Contact Center Agent Deployment Model
- 476 Configure Media Routing Peripheral Gateway for Small Contact Center Agent Deployment Model
- 476 Add Media Routing PG Using Unified CCE Configuration Manager
- 477 Configure Media Routing Peripheral Gateway for Small Contact Center Agent Deployment Model
- 479 Increase the SW MTP and SW Conference Resources
- 479 Configure Shared Unified Communications Manager
- 480 Create DNS Server for Finesse in Small Contact Center Deployment
- 481 Enable DNS server
- 481 Configure DNS Server
- 482 Configure Host in DNS Server
- 482 Create Customer Instance for 12000 Agent Deployment Model
- 483 Configure Unified CCE Logger
- 484 Load Base Configuration
- 485 Configure Unified CCE Router
- 485 Configure Unified CCE AW-HDS
- 486 AW-HDS
- 486 Configure AW-HDS
- 487 Configure Unified CCE HDS-DDS
- 487 HDS-DDS
- 488 Configure HDS-DDS
- 489 Configure Unified CCE Agent PG’s for 12000 Agent Deployment
- 489 Configure CUCM Peripheral Gateway for 12000 Agent Deployment
- 491 Configure Media Routing Peripheral Gateway for 12000 Agent Deployment
- 491 Configure Unified CCE VRU PG’s for 12000 Agent Deployment
- 492 Configure VRU Peripheral Gateway for 12000 Agent Deployment
- 495 Configure Unified Intelligence Center
- 495 Configure Live Data Reporting System
- 497 Integration of Customer Instance with Shared Management
- 497 Unified CCDM Integration
- 497 Configure Unified CCE Servers in Unified CCDM Cluster
- 498 Unified CCE Prerequisites
- 498 Configure the Unified CCE AW for Provisioning
- 499 Configure Unified CCE AW Database(AWDB) for Unified CCDM
- 499 Set Up CMS Server on Unified CCE
- 500 Establish Two-Way Forest Trust
- 501 Create Conditional Forwarders for Customer Domain
- 501 Create Forwarders for Customer Domain
- 501 Create Conditional Forwarders for Service Provider Domain
- 502 Create Forwarders for Service Provider Domain
- 502 Create Two-Way Forest Trust
- 502 Setup Unified CCE Servers in Unified CCDM Cluster
- 504 Create an Equipment Mapping
- 505 Configure Unified CVP Servers in Unified CCDM Cluster
- 505 Setup Unified CVP Servers in Unified CCDM Cluster
- 507 Equipment Mapping for CVP with CCDM
- 507 Create Users in Active Directory
- 508 Create User in UCCE
- 509 Configure Unified CCE for Partitioned Internet Script Editor
- 509 Configure Unified CCE Admin Workstation for Internet Script Editor
- 510 Install Internet Script Editor
- 510 Deployment Specific Configurations
- 510 Integration of Small Contact Center Agent Deployment for UCCE with CCDM
- 511 Create Customer Definition
- 511 Map Equipment for Small Contact Center Deployment
- 512 Resource Allocation for Small Contact Center Agent Deployment
- 515 Move Resource to Sub Customer Tenant
- 515 Map Labels to the Network VRU Type
- 516 Associate Department with an Agent
- 516 Naming Convention for the Resources in Small Contact Center Agent Deployment Model
- 517 Integration of Small Contact Center Agent Deployment for Partition Internet Script Editor with CCDM
- 517 Cisco UCDM Integration
- 517 Basic Configuration of Unified Communication Domain Manager
- 517 Add Customer
- 518 Setup Cisco Unified Communication Manager Servers
- 519 Configure Network Device List
- 519 Add Site
- 520 Add Customer Dial Plan
- 520 Add Site Dial Plan
- 520 ASA Integration
- 521 Integration of ASA for HCS Deployment model
- 522 Configure Interfaces in the System Execution Space
- 523 Configure Security Contexts
- 523 Configure Interfaces in the Customer Instance Context
- 524 Configure Access-list in the Customer Instance Context
- 524 Configure NAT in the Customer Instance Context
- 525 Integration of ASA for Small Contact Center Deployment Model
- 527 Configure Interfaces in the System Execution Space
- 528 Configure Security Contexts for each Sub-customer Context
- 528 Configure Interfaces in each Sub-Customer Instance Context
- 529 Configure Access-list in the Sub-customer Instance Context
- 529 Configure Static NAT in the Sub-customer instance Context
- 530 Perimeta SBC Integration
- 530 Integration of Perimeta SBC for HCS Deployment model
- 530 Configure Service Interface for Customers
- 531 Configure Adjacencies for Customer Instance
- 531 Add Carrier-Network Adjacency
- 531 Add CUBE(E) Adjacency
- 532 Configure Call Policy
- 532 Integration of Perimeta SBC for Small Contact Center Deployment Model
- 532 Configure Service Interface
- 533 Configure Media Address for Sub-customer
- 533 Create Account for Enterprise Applications
- 534 Configure Adjacencies for Sub Customer Instance
- 535 Configure Adjacencies for Core Components
- 535 Add CVP Adjacency
- 535 Add CUCM-PUBLISHER Adjacency
- 536 Add CUCM-SUBSCRIBER Adjacency
- 536 Add CUCM PUBLISHER Adjacency for consult and transfer call flow
- 537 Add CUCM SUBSCRIBER Adjacency for consult and transfer call flow
- 537 Add CUCM PUBLISHER Adjacency for Mobile agent call flow
- 537 Add CUCM SUBSCRIBER Mobile Agent Call flow
- 538 Add OUTBOUND-DIALER adjacency
- 538 Add CUBE-E-OUTBOUND -IVR
- 539 Add CUBE-E OUTBOUND adjacency
- 539 Add CUBE-E-OUTBOUND-AGENT adjacency
- 540 Configure Adjacencies for Optional Components
- 540 Add CUBE-MEDIASENSE FORK adjacency
- 540 Add MEDIASENSE adjacency
- 541 Add CUSP Adjacency
- 541 Configure Call Policy
- 542 Cisco Prime Collaboration Assurance Integration for Small Contact Center Deployment Model
- 542 Customer Management for Prime Collaboration Assurance
- 543 Add Cluster
- 543 Add Contact Center Components
- 545 Administration
- 545 Unified CCE Administration
- 545 Provision Unified CCE Using Unified CCDM
- 546 CRUD Operations for Unified CCDM Objects
- 548 Configure User
- 548 Create User
- 549 Configure an Imported Unified CCE User
- 549 Assign Roles to Users
- 550 Assign Permission to Sub-customer Tenant and User
- 550 Edit User
- 550 Delete User
- 551 Configure Departments
- 551 Create a Department
- 551 Edit a Department
- 552 Move a Department
- 552 Delete a Department
- 552 Configure Agents
- 552 Create an Agent
- 553 Edit an Agent
- 554 Delete an Agent
- 554 Configure Agent Desktop
- 554 Create an Agent Desktop
- 555 Edit an Agent Desktop
- 555 Delete an Agent Desktop
- 556 Configure Agent Team
- 556 Create an Agent Team
- 556 Edit an Agent Team
- 557 Delete an Agent Team
- 557 Configure Call Type
- 557 Create a Call Type
- 558 Edit a Call Type
- 558 Delete a Call Type
- 559 Configure Precision Routing
- 559 Configure Precision Attribute
- 559 Create Precision Attribute
- 559 Edit Precision Attribute
- 560 Delete Precision Attribute
- 560 Assign Precision Attribute to an Agent
- 561 Configure Precision Queue
- 561 Create Precision Queue
- 561 Edit Precision Queue
- 562 Delete Precision Queue
- 563 Create Routing Scripts
- 563 Configure Network VRU Scripts
- 563 Create Network VRU Script
- 564 Edit Network VRU Scripts
- 565 Delete Network VRU Scripts
- 565 Configure Dialed Number
- 565 Create a Dialed Number
- 566 Edit a Dialed Number
- 566 Delete a Dialed Number
- 567 Configure Enterprise Skill Group
- 567 Create an Enterprise Skill Group
- 567 Edit an Enterprise Skill Group Configuration
- 567 Delete an Enterprise Skill Group
- 568 Configure Expanded Call Variable
- 568 Create an Expanded Call Variable
- 569 Edit an Expanded Call Variable
- 569 Delete an Expanded Call Variable
- 569 Configure Folder
- 569 Create Folders
- 570 Rename a Folder
- 570 Move Folder
- 570 Delete Folder
- 571 Configure Group
- 571 Create a Group
- 572 Edit a Group
- 572 Move a Group
- 572 Delete a Group
- 573 Configure Label
- 573 Create a Label
- 573 Edit a Label
- 574 Delete a Label
- 574 Configure Person
- 574 Create a Person
- 575 Edit a Person
- 575 Delete a Person
- 576 Configure Supervisors
- 577 Configure Service
- 577 Create Service
- 577 Edit Service
- 578 Delete Service
- 578 Configure Skill Group
- 578 Create a Skill Group
- 578 Edit a Skill Group
- 579 Delete a Skill Group
- 580 Configure Route
- 580 Agent Re-skilling and Agent Team Manager
- 580 Configure Supervisor for Agent Re-skill and Agent Team Manager in CCDM
- 581 Associating Supervisor Agent to Agent Team
- 581 View Skill Group
- 581 Add an Agent to Skill Group
- 582 Remove an Agent from Skill Group
- 582 View Agent Team
- 582 Modify Agent Team
- 583 Configure User Variable
- 583 Create a User Variable
- 583 Edit a User Variable
- 584 Delete a User Variable
- 584 View the Unified CCDM Version
- 584 Bulk Operations Using Unified CCDM
- 585 Bulk Upload for Unified CCDM
- 586 Templates for Creating CSV Files
- 586 Global Template Columns
- 587 Department Template
- 587 Person Template
- 588 Agent Template
- 590 Agent Desktop Template
- 590 Agent Team Template
- 591 Call Type Template
- 591 Dialed Number Template
- 592 Skill Group Template
- 593 Enterprise Skill Group Template
- 594 User Variable Template
- 594 Label Template
- 595 Network VRU Script Template
- 595 Folder Template
- 595 User Template
- 596 Precision Attribute Template
- 597 Precision Queue Template
- 598 Syntax for Precision Queue Steps
- 599 Manage Roles
- 599 Default Roles
- 600 Create a Global Role
- 600 Assign a Global Role
- 600 Edit a Global Role
- 601 Delete a Global Role
- 601 Create a Folder Role
- 602 Assign a Folder Role
- 602 Edit a Folder Role
- 602 Delete a Folder Role
- 603 Global Role Tasks
- 605 Folder-Based Roles
- 606 Configure Gadgets
- 607 Create Gadget
- 607 Edit Gadget
- 607 Delete Gadget
- 608 Provision Unified CCE Using Administration Workstation
- 608 Set up Agent Targeting Rules
- 608 Provision Unified CCE Using Web Administration
- 608 Set Up Reason Code
- 609 Provision Routing Script Using Internet Script Editor
- 609 Unified CVP Administration
- 609 Provisioning Unified CVP Using Unified CCDM
- 610 Uploading the Media File
- 610 Uploading the IVR Script
- 610 Unified Communication Manager Administration
- 610 Provision Unified Communications Manager Using UCDM
- 611 CRUD Operations for UCDM Objects
- 613 Provisioning Contact Center Server and Contact Center Services
- 613 Configure Contact Center Servers
- 613 Add Contact Center Servers
- 614 Edit Contact Center Servers
- 614 Delete Contact Center Servers
- 614 Configure Contact Center Services
- 615 Add Contact Center Services
- 615 Edit Contact Center Services
- 615 Delete Contact Center Services
- 616 Configure SIP Trunks
- 616 Add SIP Trunks
- 617 Edit SIP Trunks
- 617 Delete SIP Trunks
- 617 Configure Route Groups
- 618 Add Route Group
- 618 Edit Route Group
- 619 Delete Route Group
- 619 Configure Route List
- 619 Add Route List
- 620 Edit Route List
- 620 Delete Route List
- 621 Configure Route Patterns
- 621 Add Route Pattern
- 621 Edit Route Patterns
- 622 Delete Route Pattern
- 622 Configure Cisco Unified CM Group
- 622 Configure Device Pool
- 623 Add Device Pool
- 623 Edit Device Pool
- 624 Delete Device Pool
- 624 Configure Directory Number Inventory and Lines
- 624 Add Directory Number Inventory
- 625 Edit Lines
- 625 Delete Lines
- 625 Configure Phones
- 625 Add Phones
- 626 Add Phones as Provider or Reseller
- 626 Add Phones as Customer
- 627 Edit Phones
- 627 Delete Phones
- 627 Configure Regions
- 628 Add Regions
- 628 Edit Regions
- 629 Delete Regions
- 629 Configure Class of Service
- 629 Add Class of Service
- 630 Edit Class of Service
- 630 Delete Class of Service
- 630 Associate Phone to Application User
- 631 Disassociate Unified Communication Manager from UCDM
- 631 Built-in-Bridge
- 632 Configure the Built-in-Bridge
- 632 Enable or Disable the Built-in-Bridge
- 632 Bulk Operations Using UCDM
- 633 Cisco Unified Communications Domain Manager Administration Tools/Bulkloader
- 633 Export Bulk Load
- 633 Bulk Load Sheets
- 634 Perform Bulk Upload
- 635 Configure Core Component Integrated Options
- 636 Configure Courtesy Callback
- 636 Configure Gateway
- 636 Configure the VXML Gateway for Courtesy Callback
- 638 Configure the Ingress Gateway for Courtesy Callback
- 639 Configure CUBE-E for Courtesy Callback
- 639 Configure Unified CVP
- 639 Configure the Reporting Server for Courtesy Callback
- 640 Configure the Call Studio Scripts for Courtesy Callback
- 643 Configure the Media Server for Courtesy Callback
- 644 Configure Unified CCE
- 644 Configure the ICM Script for Courtesy Callback
- 646 Configure Agent Greeting
- 646 Configure Gateway
- 646 Republish the tcl scripts to VXML Gateway
- 647 Set Cache Size on VXML Gateway
- 647 Configure Unified CVP
- 647 Configure FTP Enabled in Server Manager
- 648 Create Voice Prompts for Recording Greetings
- 649 Built-In Recording Prompts
- 649 Configure the Call Studio Scripts for Record Agent Greeting
- 650 Set Content Expiration in IIS (Windows 2012) in Media
- 651 Configure Unified CCE
- 652 Create Agent Greeting Play Script
- 652 Create Agent Greeting Recording Script
- 653 Unified CCE Configuration for Record Agent Greeting
- 653 Import the Example Agent Greeting Scripts
- 654 Configure Call Types
- 654 Configure Dialed Numbers
- 655 Schedule the Script
- 655 Deploy Agent Greeting
- 655 Agent Greeting Deployment Tasks
- 656 Modify the Unified CCE call routing scripts to use Play Agent Greeting script
- 656 Specify AgentGreetingType Call Variable
- 656 Configure Unified Communications Manager
- 657 Configure Whisper Announcement
- 657 Configure Gateway
- 657 Configure Unified CVP
- 657 Configure the Whisper Announcement Service Dialed Numbers
- 658 Configure Unified CCE
- 658 Create Whisper Announcement Script
- 658 Configure Database Integration
- 658 Configure Unified CVP
- 658 Configure VXML Database Element
- 659 Install JDBC driver
- 659 Add JNDI Context
- 660 Configure VXML Studio Script
- 661 Create ICM Script
- 661 Configure Unified CCE
- 661 Configure ICM Database Lookup
- 663 Configure Unified Mobile Agent
- 664 Configure Unified CCE
- 664 Enable Mobile Agent Option in CTI OS Server
- 664 Configure Unified Communications Manager
- 664 Configure CTI Port
- 665 Configure CTI Port as Provider or Reseller
- 666 Configure CTI Port as Customer
- 667 Tag CTI Ports as Contact Center Agent Lines
- 667 Configure Outbound
- 668 Configure Gateway
- 670 Configure Unified CVP
- 670 Add Outbound Configuration to an Existing Unified CVP Call Server
- 670 Configure Unified CCE
- 670 Add Outbound Database Using ICMDBA Tool
- 671 Configure Logger
- 671 Configure Outbound Dialer
- 672 Create Outbound PIM
- 672 Create Outbound PIM for 500 and 1000 Agent Deployment
- 672 Create Outbound PIM for 4000 Agent Deployment
- 673 Create Outbound PIM for Small Contact Center Deployment
- 674 Create Outbound PIM for 12000 Agent Deployment
- 674 Configure SIP Outbound
- 674 Add Import Rule
- 675 Add Query Rule
- 676 Add Campaign
- 676 Add Agent Based Campaign
- 677 Add IVR Based Campaign
- 678 Create Admin Script
- 679 Add Routing Script for Agent Based Campaign
- 680 Add Routing Script for IVR Based Campaign
- 680 Create Contact Import File
- 681 Create Do Not Call List
- 682 Install SIP Dialer Using Peripheral Gateway Setup
- 683 Add DNP Host File
- 684 Outbound Option Enterprise Data
- 684 Configure Unified Communications Manager
- 684 Add Normalization Script
- 685 Configure Trunk towards the Outbound Gateway
- 685 Configure Post Call Survey
- 685 Configure Unified CVP
- 686 Configure Unified CCE
- 686 Configure ECC Variable
- 686 Configure a-Law Codec
- 687 Configure Gateway
- 687 Configure Ingress Gateway
- 688 Configure VXML Gateway
- 689 Configure Unified CVP
- 690 Enable Recording for Agent Greeting and Courtesy Callback
- 690 Configure Unified Communication Manager
- 691 Configure Unified CM Based Silent Monitoring
- 691 Add Monitoring Calling Search Space for the device
- 692 Configure Music On Hold
- 692 Configure Unified Communication Manager
- 692 Configure Music On Hold Server Audio Source
- 693 Set up Service Parameters for Music on Hold
- 693 Set up Phone Configuration for Music on Hold
- 695 Install and Configure Optional Cisco Components
- 695 SPAN-Based Monitoring
- 695 Install SPAN based Silent Monitoring
- 696 SPAN-Based Silent Monitoring Configuration
- 696 Configurations for SPAN from Gateway
- 697 Silent Monitor Service Clusters
- 697 Configurations for SPAN from Call Manager
- 697 Unified CCE AW-HDS-DDS
- 698 Cisco RSM
- 698 Create Golden Template for Cisco Remote Silent Monitoring
- 699 Install the JTAPI Client
- 699 Install the Cisco RSM Server
- 700 Configuring SNMP Traps for Cisco RSM
- 700 Configure SNMP Agent in MIB
- 700 Configure Cisco RSM
- 701 Configure Cisco RSM for 500 and 1000 Agent Deployment
- 702 Configure RSM
- 702 Set RSM Configuration Settings for 500 and 1000 Agent Deployment
- 704 Configure JTAPI Client Preferences
- 704 Edit Registry Settings
- 704 Configure Gateway
- 704 Set Up the VXML Gateway
- 705 Configure Unified CVP
- 705 Upload RSM Prompts
- 705 Integrate the CVP Call Flow
- 706 Call Flow Deployment
- 707 Configure Unified CCE
- 707 Set the Agent Target Rule
- 708 Create the Supervisor Login Account
- 708 Create Routing Script for RSM
- 709 Configure Unified Communication Manager
- 709 Configure Simulated Phone
- 709 Create Simphone Device Dependencies
- 709 Create Simphone Device
- 709 Set Up the Login Pool Simphone
- 709 Configure Cisco RSM for 4000 Agent Deployment
- 710 Set RSM Configuration Settings for 4000 and 12000 Agent Deployment
- 712 Configure Cisco RSM for 12000 Agent Deployment
- 713 Configure Cisco RSM for Small Contact Center Deployment
- 714 Set RSM Configuration Settings for Small Contact Center Deployment
- 716 Configure Cisco RSM for A-Law Codec
- 716 Configure RSM
- 716 Configure Gateway
- 716 Configure Unified CVP
- 716 Configure Unified Communications Manager
- 716 Configure Service Parameters
- 716 Cisco MediaSense
- 716 Create Golden Template for Cisco MediaSense
- 717 Configure Cisco MediaSense
- 717 Cisco MediaSense Primary
- 718 Configure Cisco MediaSense Primary
- 718 Complete Setup for Primary Server
- 719 Configure Incoming Call
- 720 Cisco MediaSense Secondary
- 720 Add Secondary Node
- 721 Configure Cisco MediaSense Secondary
- 722 Complete Setup for Secondary Server
- 722 Configure MediaSense Forking
- 722 Provisioning Cisco Unified CM for Cisco MediaSense BIB Forking
- 723 Configure Device
- 723 Configure End User
- 723 Provisioning Cisco Unified Border Element for Cisco MediaSense CUBE Forking
- 724 Provisioning Cisco Unified Border Element for Cisco MediaSense CUBE Forking for HCS Deployment Models
- 724 Setup Global Level
- 725 Dial-Peer Level Setup
- 725 Set Up CUBE Dial-Peers for MediaSense Deployments
- 727 Provisioning Cisco Unified Border Element for Cisco MediaSense CUBE Forking for SCC Deployment Models
- 728 Set Up CUBE Dial-Peers for Small Contact Center Deployment
- 730 Provisioning TDM Gateway for Media Forking
- 732 Cisco Unified SIP Proxy
- 732 Install Cisco Unified SIP Proxy
- 732 Installation of CUSP
- 732 Example of Installation on a Service Module
- 733 Post Installation Configuration Tool
- 736 Obtaining New or Additional Licenses
- 736 Required Information
- 736 Using the Licensing Portal to Obtain Licenses for Additional Features or Applications
- 737 Using the CLI to Install the Cisco Unified SIP Proxy Release 8.5.7 Licenses
- 737 Configure Cisco Unified SIP Proxy Server
- 738 Configure Cisco Unified SIP Proxy
- 738 Configure Networks
- 739 Configure Triggers
- 739 Configure Server Groups
- 740 Configure Route Tables
- 741 Configure Route Policies
- 742 Configure Route Triggers
- 742 Full Configuration for Cisco Unified SIP Proxy
- 745 Configure Gateway
- 745 Create a Sip-Server with the CUSP IP
- 745 Create a Dial-Peer
- 745 Configure Unified CVP
- 745 Configure SIP Proxy
- 746 Configure SIP Server Groups
- 746 Configure Call Server
- 746 Configure Cisco Unified Communications Manager
- 746 Add Trunk to CVP
- 747 Add Trunk to CUSP
- 748 Configure Outbound with Cisco Unified SIP Proxy
- 748 Configure Unified CCE
- 748 Configure Gateway
- 749 Configure Cisco Unified SIP Proxy for IVR based Campaign
- 749 Avaya PG
- 750 Create Golden Template for Avaya PG
- 750 Configure Avaya PG
- 751 Add Avaya PG
- 752 Setup Avaya PG
- 752 Add PIM1 (Avaya PIM)
- 753 Translation Route for Avaya
- 753 Configure Unified CCE
- 753 Enable Network Transfer Preferred
- 754 Create Service
- 754 Configure Translation Route
- 755 Configure Script
- 755 Cisco Virtualized Voice Browser
- 755 Create Golden Template for Cisco Virtualized Voice Browser
- 756 Configure Unified CVP
- 757 Add Cisco Virtualized Voice Browser
- 757 Associate Dialed Number Pattern
- 757 Configure Cisco Virtualized Voice Browser
- 758 Access Virtualized VB Administration Web Interface
- 758 Access Virtualized VB Serviceability Web Page
- 758 Add a SIP Trigger
- 759 Configure Agent Greeting
- 759 Configure Whisper Announcement
- 759 Configure ASR and TTS
- 760 Configure ASR Subsystem
- 760 Configure TTS Subsystem
- 761 Configure Courtesy Callback for Cisco VVB
- 763 Remote Deployment Options
- 763 Global Deployments
- 763 Remote CVP Deployment
- 763 Unified CVP Servers for Remote CVP Deployment
- 763 Configure Remote CVP Server
- 764 Configure Operations Console for Remote CVP for Remote Deployment
- 764 Configure Unified CVP Call Server for Remote Deployment
- 765 Configure SIP Server Group for Remote Deployment
- 766 Unified CCE Servers for Remote CVP Deployment
- 766 Modify Unified CCE Router
- 766 Add Remote VRU PG Using Unified CCE Configuration Manager
- 766 Configure VRU PG for Remote CVP Deployment
- 768 Remote CVP and CUCM Deployment
- 768 Unified CCE Servers for Remote CVP and CUCM Deployment
- 768 Modify Unified CCE Router
- 768 Add Remote Generic PG Using Unified CCE Configuration Manager
- 769 Configure Generic PG for Remote CVP and CUCM Deployment
- 770 Configure Local Trunk
- 771 Configure Unified CVP
- 772 Configure Unified Communications Manager
- 772 Add Location
- 773 Verify Application User Roles
- 773 Configure SIP Profile for LBCAC
- 774 Deploy SIP Trunk for Central Branch
- 774 Deploy SIP Trunk for Local Branches
- 774 Configure Location Bandwidth Manager
- 775 Solution Serviceability
- 775 Monitor System Performance
- 775 Virtual Machine Performance Monitoring
- 777 ESXi Performance Monitoring
- 779 Collect System Diagnostic Information Using Unified System CLI
- 780 Run Unified System CLI in the Local Machine
- 781 Run Unified System CLI in the Remote Machine
- 783 Appendix
- 783 Migrate CCE Servers to the New Domain
- 783 Associate Virtual Machine with New Domain
- 784 Associate Unified CCE with New Domain
- 784 Supported Gadgets and API
- 785 Supported API for HCS
- 786 Supported Gadgets for HCS
- 786 Administrator API
- 787 Cisco Unified Communications Manager Configurations
- 787 Provision Cisco Unified Communications Manager
- 788 Set Up Device Pool
- 788 Set Up Unified Communications Manager Groups
- 789 Set Up CTI Route Point
- 789 Set Up Trunk
- 790 Set Up Application User
- 790 Set Up SIP Options
- 791 Set Up Route Pattern
- 791 Set Up Conference Bridge
- 792 Set Up Media Termination Point
- 792 Set Up Transcoder
- 792 Set Up Media Resource Group
- 793 Set Up and Associate Media Resource Group List
- 794 Set Up Enterprise Parameters
- 794 Set Up Service Parameters
- 795 Set up Recording Profile
- 795 Configuring Device
- 795 Disable iLBC, iSAC and g.722 for Recording Device
- 796 Set up Music on Hold Server Audio Source
- 797 Set up Service Parameters for Music on Hold
- 797 Set up Phone Configuration for Music on Hold
- 797 Setup Partition
- 798 Setup Calling Search Space
- 798 Associate CSS and Partition with Phones and Lines
- 799 Associate CSS with Trunk
- 799 Provision Cisco Unified Communications Manager for Core Component Integrated Options
- 799 Configure Agent Greeting
- 800 Configure Mobile Agent
- 801 Configure Local Trunk
- 801 Deploy SIP Trunk
- 802 Configure Outbound Dialer
- 802 Configure A-Law Codec
- 802 Create SIP Trunk between CUCM and CUBE (SP)
- 803 Create SIP Trunk Security Profile
- 803 Create SIP Trunk
- 804 Configure Music on Hold
- 804 Configure Unified Communication Manager
- 804 Configure Music on Hold Server Audio Source
- 804 Configure Service Parameters for Music on Hold
- 805 Modify Phone configuration for Music On Hold
- 805 Provision Cisco Unified Communication Manager for Optional Cisco Components
- 805 Configure RSM
- 805 Configure Simulated Phone
- 806 Create Simphone Device Dependencies
- 807 Create Simphone Device
- 808 Associate a Line DN to Simphone Device
- 809 Use Simphone Bulk Administration Tool
- 810 Set Up Login Pool Simphone
- 810 Create RSM User Group
- 811 Create RSM Application User
- 811 Set Up Agent Phone Device
- 812 Configure MediaSense
- 812 Base Configuration Parameters
- 812 Base Configuration Parameters for 500 and 1000 Agent Deployment
- 813 PG Explorer
- 813 ICM Instance Explorer
- 813 Network VRU Explorer
- 814 System Information
- 814 Expanded Call Variable List
- 816 Network VRU Script List
- 817 Agent Desk Settings List
- 817 Application Instance List
- 818 Media Class for Multi-Channel
- 818 Media Routing Domain
- 818 Network VRU Mapping
- 818 Agent Targeting Rule
- 819 Outbound Dialer
- 819 Base Configuration Parameters for 4000 Agent Deployment
- 820 PG Explorer
- 821 ICM Instance Explorer
- 821 Network VRU Explorer
- 822 System Information
- 822 Expanded Call Variable List
- 822 Network VRU Script List
- 822 Agent Desk Settings List
- 822 Application Instance List
- 822 Media Class for Multi-Channel
- 823 Media Routing Domain
- 823 Network VRU Mapping
- 823 Agent Targeting Rule
- 824 Outbound Dialer
- 824 Base Configuration Parameters for Small Contact Center Agent Deployment
- 824 PG Explorer
- 825 ICM Instance Explorer
- 825 Network VRU Explorer
- 826 System Information
- 826 Expanded Call Variable List
- 826 Network VRU Script List
- 826 Agent Desk Settings List
- 827 Application Instance List
- 827 Network VRU Mapping
- 827 Base Configuration Parameters for 12000 Agent Deployment
- 827 PG Explorer
- 828 ICM Instance Explorer
- 829 Network VRU Explorer
- 829 System Information
- 829 Expanded Call Variable List
- 829 Network VRU Script List
- 829 Agent Desk Settings List
- 829 Application Instance List
- 829 Media Class for Multi-Channel
- 830 Media Routing Domain
- 830 Network VRU Mapping
- 830 Agent Targeting Rule
- 830 Outbound Dialer
- 831 IOPS values for Unified Communication Manager
- 831 Mount and Unmount ISO Files
- 832 Set Up NTP and Time Configuration at the Customer Site
- 833 CCDM Logging and MaxSizeRollBackups
- 833 Logging
- 833 Set Logging Level Using the Unified System CLI in the CCDM Server
- 834 MaxSizeRollBackups
- 834 Automation Tool Spreadsheet
- 837 Install and Configure Jabber for Windows
- 837 Install and Configure Jabber Client
- 838 Configure Jabber Using UCDM
- 838 Add End User
- 839 Glossary
- 843 INDEX