C H A P T E R

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Remote Deployment Options

•

Global Deployments, page 719

•

Configure Local Trunk, page 726

Global Deployments

Global Deployments allows Service Providers to deploy remote data centers with centralized management.

The following Global deployment topologies are supported with standard HCS deployment models.

•

Remote CVP Deployment, on page 719

•

Remote CVP and CUCM Deployment, on page 724

Remote CVP Deployment

The Remote CVP deployment requires the following servers deployed at the remote Data centers. The maximum

RTT with central controller over the WAN is restricted up to 400ms.

Prerequisite: Standard HCS deployment model at the Core Data center.

•

Unified CVP Servers for Remote CVP Deployment, on page 719

•

Unified CCE Servers for Remote CVP Deployment, on page 722

•

Configure Cisco IOS Enterprise Voice Gateway, on page 369

Unified CVP Servers for Remote CVP Deployment

Use the Golden Template tool to deploy the remote CVP servers from the Golden templates. This section explains the procedures to configure Unified CVP servers at Remote Data center.

Configure Remote CVP Server

To configure the remote CVP servers, See

Configure Unified CVP Server, on page 348

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Configure Operations Console for Remote CVP for Remote Deployment

Add the remote CVP server components in CVP OAMP and change the UDP transmission, Heartbeat properties.

Sequence Task Done?

1

2

3

Validate Network Card, on page 348

Enable Unified CVP Operations Console, on page 360

Configure Unified CVP Call Server for Remote Deployment,

on page 720

4

5

6

7

Configure Unified CVP VXML Server Component, on page 361

Configure Unified CVP Reporting Server, on page 361

Configure Unified CVP Media Server, on page 362

Install Unified CVP licenses, on page 363

8

9

10

11

12

13

14

15

Configure Gateways, on page 363

Add Unified CCE Devices, on page 365

Add Unified Communications Manager Devices, on page 365

Add Unified Intelligence Center Devices , on page 366

Transfer Scripts and Media Files, on page 364

Configure SNMP, on page 364

Configure SIP Server Group for Remote Deployment, on page

721

Configure Dialed Number Patterns, on page 367

Configure Unified CVP Call Server for Remote Deployment

Procedure

Step 1

On the Unified CVP OAMP server, go to Start > All Programs > Cisco Unified Customer Voice Portal.

Step 2

Click Operations Console and log in.

Step 3

Navigate to Device Management > Unified CVP Call Server.

Step 4

Click Add New.

Step 5

On the General tab, enter the IP address and the hostname of the Cisco Unified CVP Server. Check ICM,

IVR, and SIP. Click Next.

Step 6

Click the ICM tab. For each of the Cisco Unified CVP Call Servers, retain the default port of 5000 for the

VRU Connection Port.

Step 7

Click the SIP tab: a) In the Enable outbound proxy field, select No.

b) In the Use DNS SRV type query field, select Yes.

c) Check Resolve SRV records locally.

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d) Set the UDP Retransmission Count to 3 in Advanced Configuration.

Step 8

Click the Device Pool tab. Make sure the default device pool is selected.

Step 9

(Optional) Click the Infrastructure tab. In the Configuration Syslog Settings pane, configure these fields as follows: a) Enter the IP address or the hostname of the syslog server.

Example:

Prime server b) Enter 514 for the port number of the syslog server.

c) Enter the name of the backup server to which the reporting server writes log messages.

d) In the Backup server port number field, enter the port number of the backup syslog server.

Step 10 Click Save & Deploy.

Step 11 Repeat this procedure for the remaining Unified CVP Call Servers.

Configure SIP Server Group for Remote Deployment

SIP Server Groups are required for Cisco Unified Communications Manager and Gateways.

Procedure

Step 1

In the Unified CVP Operations Console, navigate to System > SIP Server Group .

Step 2

Create a server group for the Cisco Unified Communications Manager devices: a) On the General tab, click Add New.

b) Fill in the SRV Domain Name FQDN field with a value that will also be used in the Cluster FQDN setting in Enterprise Parameters in Communications Manager. For example, cucm.cisco.com.

c) In the IP Address/Hostname field, enter an IP address or hostname for the Unified Communications

Manager node.

d) Click Add.

e) Repeat Steps c and d for each Unified Communications Manager subscriber. Click Save.

Note

Do not put the Publisher node in the server group.

SIP server group for Communications Manager is not required for SCC deployment as there is no direct

SIP trunk created from Communications Manager to CVP in SCC model.

Step 3

Create a server group for the gateway devices: a) On the General tab, click Add New.

b) In the SRV Domain Name FQDN field, enter the SRV Domain Name FQDN. For example vxmlgw.cisco.com.

c) In the IP Address/Hostname field, enter an IP address or hostname for each gateway.

d) Click Add.

e) Repeat Steps c and d for each gateway. Click Save.

Add all VXML gateways as appropriate for deployment and branches. Adding all VXML gateways to the server group will load balance calls across all the member server group gateways.

Step 4

Associate these server groups to all Unified CVP Call Servers:

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a) On the Call Server Deployment tab, move all Unified CVP Call Servers from the Available list to the

Selected list.

b) Click Save and Deploy.

Step 5

Click Heartbeat Properties and make the following changes, else skip this step.

a) Change the Number of Failed Heartbeats for Unreachable Status field to 3.

b) Change the Heartbeat Timeout field to 800 ms.

Step 6

Click Deployment Status to make sure that you applied the configuration.

Note

In the small contact center agent deployment, CUBE(SP) does not support FQDN configuration, therefore, you cannot create SIP server group pointing to CUBE(SP) for each sub customer.

Unified CCE Servers for Remote CVP Deployment

Use the Golden Template tool to deploy the remote CCE VRU PG from the Golden templates. This section explains the procedures to configure Unified CCE at Remote Data center.

Modify Unified CCE Router

See

Configure the Unified CCE Router, on page 405

and modify the value in Enable Peripheral Gateways dialog box by incrementing the value.

Add Remote VRU PG Using Unified CCE Configuration Manager

Complete the following procedure to add remote VRU PG using Unified CCE Configuration Manager.

Procedure

Step 1

On the Unified CCE Admin Workstation Server, navigate to Start > Cisco Unified CCE Tools >

Administration Tools > Configuration Manager.

Step 2

In Configuration Manager Window, expand Tools > Explorer Tools and open PG Explorer. Add the Remote

VRU PG, PIMs and Routing clients.

Step 3

Navigate Tools > Explorer Tools and open Network VRU Explorer. Associate the Network VRU label with the remote VRU PG Routing clients.

Step 4

Navigate Tools > List Tools and open Expanded Call Variable List. Enable the ECC variable user.microapp.media_server.

Step 5

Navigate Tools > List Tools and open Agent Targeting Rule. Add the remote VRU PG routing clients.

Configure VRU PG for Remote CVP Deployment

Complete the following tasks to configure the Unified CCE peripheral gateways for the PG Server on Side

A and then repeat the same procedure for Side B.

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Procedure

Step 1

Choose Start > All programs > Cisco Unified CCE Tools >Peripheral Gateway Setup.

Step 2

Click Add in the ICM Instances pane.

a) In the Add Instance window, select Facility and Instance from the drop-down list.

b) Enter 0 in the Instance Number field. Click Save.

Step 3

Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral

Gateway.

Step 4

In the Peripheral Gateway Properties dialog box: a) Check Production Mode.

b) UnCheck Auto start system startup.

c) Check Duplexed Peripheral Gateway.

d) Choose PGXX in the PG node Properties ID field.

e) Click the appropriate Side (Side A or Side B).

f) Under Client Type pane, add VRU to the selected types.

g) Click Next.

Step 5

In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click

Add and configure PIM1 with the Client Type of VRU as follows: a) Check Enabled.

b) In the peripheral name field, enter a name of your choice.

c) In the Peripheral ID field, Refer to PG explorer and enter the value.

d) In the VRU hostname field, enter the hostname of Remote CVP server.

e) In the VRU Connect port field, enter 5000.

f) In the Reconnect interval (sec) field, enter 10.

g) In the Heartbeat interval (sec) field, enter 5.

h) In the DSCP field, choose CS3(24).

i) Click OK.

Step 6

Refer to PG Explorer and Enter the value in the Logical Controller ID field.

Step 7

Enter 0 in the CTI Call Wrapup Data delay field.

Step 8

In the VRU Reporting pane, select Service Control and check Queue Reporting, Click Next.

Step 9

In the Device Management Protocol Properties dialog box, configure as follows: a) Click Side A Preferred, if you are configuring Side A, or click Side B Preferred, if you are configuring

Side B.

b) Choose Call Router is Remote in Side A Properties panel.

c) Choose Call Router is Remote in Side B Properties panel.

d) Accept the default value in the Usable Bandwidth (kbps) field.

e) Enter 4 in the Heartbeat Interval (lOOms) field. Click Next.

Step 10 In the Peripheral Gateway Network Interfaces dialog box, enter the PG Private Interfaces and the PG Public

(Visible) Interfaces.

a) Click the QoS button in the private interfaces section for Side A. In the PG Private Link QoS Settings, check Enable QoS and click OK. This step applies only to Side A.

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b) Click the QoS button in the Public (Visible) Interfaces section. In the PG Visible Link QoS Settings, check

Enable QoS, click OK. This step applies only to Side A.

c) In the Peripheral Gateway Network Interfaces dialog box, click Next.

Step 11 In the Check Setup Information dialog box, click Next.

Step 12 In the Setup Complete dialog box, click Finish.

Note

Do not start Unified ICM/CC Node Manager until all ICM components are installed.

Remote CVP and CUCM Deployment

The Remote CVP and CUCM deployment requires the following servers deployed at the remote Data centers.

The maximum RTT with central controller over the WAN is restricted up to 400ms. Use the Golden Template tool to deploy the remote CCE, CVP, CUCM and Finesse servers from the Golden templates.

Prerequisite: Standard HCS deployment model at the Core Data center

•

Configure Unified CVP, on page 347

•

Unified CCE Servers for Remote CVP and CUCM Deployment, on page 724

•

Configure Unified Communications Manager, on page 375

•

Configure Cisco IOS Enterprise Voice Gateway, on page 369

•

Configure Cisco Finesse, on page 392

Unified CCE Servers for Remote CVP and CUCM Deployment

Use the Golden Template tool to deploy the remote CCE Generic PG from the Golden templates. This section explains the procedures to configure Unified CCE servers at Remote Data center.

Modify Unified CCE Router

See

Configure the Unified CCE Router, on page 405

and modify the value in Enable Peripheral Gateways dialog box by incrementing the value.

Add Remote Generic PG Using Unified CCE Configuration Manager

Complete the following procedure to add remote Generic PG using Unified CCE Configuration Manager.

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Procedure

Step 1

On the Unified CCE Admin Workstation Server, navigate to Start > Cisco Unified CCE Tools >

Administration Tools > Configuration Manager.

Step 2

In Configuration Manager Window, expand Tools > Explorer Tools and open PG Explorer. Add the Remote

Generic PG, CUCM and VRU PIMs and their Routing clients.

Step 3

Navigate Tools > Explorer Tools and open Network VRU Explorer. Associate the Network VRU label with the remote Generic PG Routing clients.

Step 4

Navigate Tools > List Tools and open Expanded Call Variable List. Enable the ECC variable user.microapp.media_server.

Step 5

Navigate Tools > List Tools and open Agent Targeting Rule. Add the remote Generic PG routing clients.

Configure Generic PG for Remote CVP and CUCM Deployment

Complete the following tasks to configure the Unified CCE peripheral gateways for the PG Server on Side

A and then repeat the same procedure for Side B.

Procedure

Step 1

Choose Start > All programs > Cisco Unified CCE Tools >Peripheral Gateway Setup.

Step 2

Click Add in the ICM Instances pane.

a) In the Add Instance window, select Facility and Instance from the drop-down list.

b) Enter 0 in the Instance Number field. Click Save.

Step 3

Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral

Gateway.

Step 4

In the Peripheral Gateway Properties dialog box: a) Check Production Mode.

b) UnCheck Auto start system startup.

c) Check Duplexed Peripheral Gateway.

d) Choose PGXX in the PG node Properties ID field.

e) Click the appropriate Side (Side A or Side B).

f) Under Client Type pane, add CUCM and VRU to the selected types.

g) Click Next.

Step 5

In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click

Add and configure PIM1 with the Client Type of CUCM as follows: a) Check Enabled.

b) In the Peripheral name field, enter a name of your choice.

c) In the Peripheral ID field, Refer to PG explorer and enter the value.

d) In the Agent extension length field, enter extension length for this deployment.

e) In the Unified Communications Manager Parameters pane, configure as follows:

• In the Service field, enter the hostname of the Unified Communications Manager Subscriber.

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