Create Golden Template for 12000 Agent Deployment. Cisco Hosted Collaboration Solution for Contact Center
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Create Golden Template
Create Golden Template for 12000 Agent Deployment
Sequence
5
6
7
8
9
10
11
Done?
Tasks Notes
Create Golden Template for Unified CVP Server,
on page 259
HCS Shared Core
Component
Create Golden Template for Unified CVP OAMP
HCS Shared Core
Component
Create Golden Template for Unified CVP
Create Golden Template for Cisco Unified
Intelligence Center , on page 272
HCS Shared Core
Component
Create Golden Template for Cisco Finesse, on
page 264
HCS Sub Customer
Component
HCS Shared Core
Component
Create Golden Template for Cisco Unified
Communications Manager, on page 266
HCS Sub Customer
Component
Create Golden Template for Live Data Reporting
HCS Core Component
Create Golden Template for 12000 Agent Deployment
Follow this sequence of tasks to create the golden template for 12000 agent deployment for Cisco HCS for
Contact Center.
After each task, return to this page to mark the task “done” and continue the sequence.
Sequence
1
Done?
Task Notes
Create Golden Template for Unified CCE Router,
on page 275
HCS Core Component
2
Create Golden Template for Unified CCE
HCS Core Component
3
4
5
6
Create Golden template for Unified CCE
Create Golden Template for Unified CCE
HCS Core Component
HCS Core Component
Create Golden Template for Unified CCE Agent
Peripheral Gateway, on page 270
HCS Core Component
Create Golden Template for Unified CCE VRU
Peripheral Gateway, on page 271
HCS Core Component
274
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
Create Golden Template
Create Golden Template for Unified CCE Router
12
13
9
10
11
Sequence
7
8
Done?
Task Notes
Create Golden Template for Unified CVP Server,
on page 259
HCS Core Component
Create Golden Template for Unified CVP OAMP
HCS Core Component
Create Golden Template for Unified CVP
HCS Core Component
Create Golden Template for Cisco Finesse, on
page 264
HCS Core Component
Create Golden Template for Cisco Unified
Intelligence Center , on page 272
HCS Core Component
Create Golden Template for Cisco Unified
Communications Manager, on page 266
HCS Core Component
Create Golden Template for Live Data Reporting
HCS Core Component
Create Golden Template for Unified CCE Router
Follow this sequence of tasks to create the golden template for Cisco Unified CCE Router.
After each task, return to this page to mark the task " done " and continue the sequence.
Sequence
1
Done?
Task Notes
Download
HCS-CC_11.0(1)_CCDM-CCE-CVP_vmv9_v1.0.ova
.
See
.
2
3
4
Create the virtual machine for the Unified CCE
Router.
Follow the procedure
251 .
Install Microsoft Windows Server
.
Install Anti-Virus software.
Follow the procedure
page 253 .
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
275
Create Golden Template
Create Golden Template for Unified CCE Logger
Sequence
5
Done?
Task
Install the Unified CCE.
6 Convert the virtual machine to a template
Notes
Follow the procedure
.
Follow the procedure
.
After you create all golden templates, you can run the automation process ( Automated Cloning and OS
). After you run the automation process, you can configure the Unified CCE Router on the destination system. See
Configure the Unified CCE Router, on page 405
.
Create Golden Template for Unified CCE Logger
Follow this sequence of tasks to create the golden template for Cisco Unified CCE Logger.
After each task, return to this page to mark the task " done " and continue the sequence.
Sequence
1
Done?
Task Notes
Download
HCS-CC_11.0(1)_CCDM-CCE-CVP_vmv9_v1.0.ova
.
See
.
2
3
4
5
6
Create the virtual machine for the Unified CCE
Logger
Follow the procedure
251 .
Install Microsoft Windows Server.
Follow the procedure
.
Install Anti-Virus software
Enable .Net Framework 3.5 SP1
Install Microsoft SQL Server.
Follow the procedure
page 253 .
Follow the procedure
page 256
Follow the procedure
257 .
276
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
Create Golden Template
Create Golden template for Unified CCE AW-HDS
Sequence
7
Done?
Task
Install the Unified CCE
8 Convert the virtual machine to a template
Notes
Follow the procedure
.
Follow the procedure
.
After you create all golden templates, you can run the automation process (
). After you run the automation process, you can configure the Unified CCE
Logger on the destination system. See
Configure Unified CCE Logger , on page 439
.
Create Golden template for Unified CCE AW-HDS
Follow this sequence of tasks to create the golden template for Cisco CCE Unified AW-HDS.
After each task, return to this page to mark the task " done " and continue the sequence.
Sequence
1
Done?
Task Notes
Download
HCS-CC_11.0(1)_CCDM-CCE-CVP_vmv9_v1.0.ova
.
See
.
2
3
4
5
6
Create the virtual machine for the Unified CCE
AW-HDS.
Follow the procedure
251 .
Install Microsoft Windows Server.
.
Install Anti-Virus software
Enable .Net Framework 3.5 SP1
Install Microsoft SQL Server.
Follow the procedure
page 253 .
Follow the procedure
page 256
Follow the procedure
257 .
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
277
Create Golden Template
Create Golden Template for Unified CCE HDS-DDS
Sequence
7
Done?
Task
Install the Unified CCE
8 Convert the virtual machine to a template
Notes
Follow the procedure
.
Follow the procedure
.
After you create all golden templates, you can run the automation process ( Automated Cloning and OS
). After you run the automation process, you can configure the Unified CCE
AW-HDS on the destination system. See
Configure Unified CCE AW-HDS, on page 441
.
Create Golden Template for Unified CCE HDS-DDS
Follow this sequence of tasks to create the golden template for Cisco Unified CCE HDS-DDS.
After each task, return to this page to mark the task " done " and continue the sequence.
Sequence
1
Done?
Task Notes
Download
HCS-CC_11.0(1)_CCDM-CCE-CVP_vmv9_v1.0.ova
.
See
.
2
3
4
5
6
Create the virtual machine for the Unified CCE
HDS-DDS.
Follow the procedure
251 .
Install Microsoft Windows Server.
Follow the procedure
.
Install Anti-Virus software
Enable .Net Framework 3.5 SP1
Install Microsoft SQL Server.
Follow the procedure
page 253 .
Follow the procedure
page 256
Follow the procedure
257 .
278
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
Create Golden Template
Create Golden Template for Unified CCE HDS-DDS
Sequence
7
8
Done?
Task
Install the Unified CCE
Convert the virtual machine to a template
Notes
Follow the procedure
.
Follow the procedure
.
After you create all golden templates, you can run the automation process (
). After you run the automation process, you can configure the Unified CCE
HDS-DDS on the destination system. See
Configure Unified CCE HDS-DDS, on page 443
.
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
279
Create Golden Template for Unified CCE HDS-DDS
Create Golden Template
280
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
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