Sophos Enterprise Console
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8 Setting up alerts and messages
There are several alerting methods used in Enterprise Console.
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Alerts displayed in the console
If an item that requires attention is found on a computer, or an error has occurred, Sophos
Endpoint Security and Control sends an alert to Enterprise Console. The alert is displayed in the computer list. For more information about dealing with such alerts, see
Deal with alerts about detected items
(page 54).
These alerts are always displayed. You do not need to set them up.
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Events displayed in the console
When an application control, firewall, patch assessment, web, data control, device control or tamper protection event occurs on an endpoint computer, for example, an application has been blocked by the firewall, that event is sent to Enterprise Console and can be viewed in the respective event viewer.
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Alerts and messages sent by the console to your chosen recipients
By default, when an item is found on a computer, a message is displayed on the computer desktop and an entry is added to the Windows event log. When an application control, data control, or device control event occurs, a message is displayed on the computer desktop.
Note: Optional user-defined desktop messages are not displayed on computers running
Windows 8 or later.
You can also set up email alerts or SNMP messages for administrators.
Note: If you want to use authenticated SMTP for email alerts, see Sophos knowledgebase article 113780 .
This section describes how to set up alerts to be sent to your chosen recipients.
8.1 Set up software subscription alerts
If you use role-based administration, you must have the System configuration right to perform
this task. For more information, see Managing roles and sub-estates (page 19).
Enterprise Console displays alerts raised by the update manager in the Alerts column in the
Update managers view. If you subscribed to a fixed version of software, an alert will be displayed when that version is nearing retirement or is retired. An alert will also be displayed if your product license has changed.
If you are subscribed to a fixed version of software and have chosen to Automatically upgrade
fixed version software when it is no longer supported by Sophos, your subscription will be upgraded automatically.
If you have chosen not to be upgraded automatically, you will be instructed to change your subscription.
