Sophos Enterprise Console
13.6 Cannot protect computers in the Unassigned group
The Unassigned group is only for holding computers that are not yet in groups created by you, to which policies can be applied. You cannot protect computers until you place them in such a group.
13.7 Sophos Endpoint Security and Control installation failed
If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because:
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Enterprise Console does not know which operating system the computers are running. This is probably because you did not enter your username in the format domain\user when finding computers.
Automatic installation is not possible on that operating system. Perform a manual installation.
For instructions, see the Sophos Enterprise Console advanced startup guide .
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The computers are running a firewall.
“Simple File Sharing” has not been turned off on Windows XP computers.
The “Use Sharing Wizard” option has not been turned off on Windows Vista computers.
You selected to install a feature that is not supported on the computers’ operating systems.
For a full list of requirements for the Sophos Endpoint Security and Control features, see the system requirements page on the Sophos website
( http://www.sophos.com/en-us/products/all-system-requirements ).
13.8 Computers are not updated
See Update out-of-date computers (page 78) for help with diagnosing and fixing the problem.
13.9 Anti-virus settings do not take effect on Macs
Some anti-virus settings cannot be applied to Mac computers. In this case, there is a warning on that page of settings.
For more information about anti-virus and HIPS policy settings that apply to Macs, see Sophos knowledgebase article 118859 .
13.10 Anti-virus settings do not take effect on Linux or UNIX
Some anti-virus settings cannot be applied to Linux or UNIX computers. In this case, there is a warning on that page of settings.
You can change anti-virus settings on Linux computers using the
savconfig
and
savscan
commands as described in the Sophos Anti-Virus for Linux configuration guide
.
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