Sophos Enterprise Console
13 Troubleshooting
13.1 Computers are not running on-access scanning
If there are computers not running on-access scanning:
1. Check which anti-virus and HIPS policy is used by those computers.
For details, see
Check which policies a group uses (page 32).
2. Ensure that on-access scanning is enabled in that policy and that the computers comply with the policy.
For details, see
Turn on-access scanning on or off
(page 84) and
Make computers use the group policy (page 38).
13.2 The firewall is disabled
If there are computers with the firewall disabled:
1. Check which firewall policy is used by those computers.
For details, see
Check which policies a group uses (page 32).
2. Ensure that the firewall is enabled in that policy and that the computers comply with the policy.
For details, see
Temporarily disable the firewall (page 118) and
Make computers use the group policy
(page 38).
13.3 The firewall is not installed
Note: If you use role-based administration, you must have the Computer search, protection
and groups right to install the firewall. For more information, see Managing roles and sub-estates
(page 19).
Before you attempt to install the client firewall on endpoint computers, check that the computers are running a Windows client operating system.
Note: You cannot install the firewall on computers running server operating systems or Windows
Vista Starter.
If there are computers on which you want to install the firewall:
1. Select the computers, right-click and select Protect Computers.
The Protect Computers Wizard appears. Click Next.
2. When prompted to select features, select Firewall. Complete the wizard.
If the problem persists, contact Sophos technical support.
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