Related Documents/Media. Datel Strata CIX, STRATA CIX IP Attendant Console

Introduction

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Conventions

See Figure 10

Description

Start > Settings > Printers Denotes a progression of buttons and/or menu options on the screen you should select.

Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or

FYI Internet download), cross-references appear in blue hypertext.

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Note

Some documents listed here may appear in different versions on the

CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.

Refer to the following for more information:

• Strata CIX IP Attendant Console Quick Reference Guide

• Strata CIX IP Attendant Console Installation Manual

• Strata CIX IP Attendant Console Application and Documentation Library on CD-

ROM

For

authorized users,

Internet site FYI ( http://fyi.tsd.toshiba.com

) contains all current

Strata CIX documentation and enables you to view, print and download current publications.

Strata CIX IP Attendant Console 02/06

vii

Introduction

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viii

Strata CIX IP Attendant Console 02/06

The Grand Tour

1

This chapter describes the Strata CIX IP Attendant Console, menu options and keyboard. It provides general instructions for PC keyboard operations and for navigating through the screens and dialog boxes.

The PC for the console is designed to handle all call activity within a single screen. All calls appear in a single list. The CIX IP Attendant Console enables an Attendant to manage console settings, maintain a user directory, and make administrative changes.

Calls are marked with icons to show the current status.

To make call handling as simple as possible, only the applicable features (tools) are offered on-screen.

Note

Your console may not have all of these features enabled. See your System

Administrator to find out which features are available on your console.

Strata CIX IP Attendant Console 11/07

1

The Grand Tour

The Strata CIX IP Attendant Console is provided on a PC with Microsoft

®

Windows

®

2000 operating systems. It connects to the Strata CIX processor via the LAN as a

Customer Supported Telephony Application (CSTA). It also connects internally to an

IP station port for the speech path. The console consists of the following items:

• Pre-installed CIX IP Attendant Console software application

• Keyboard

• Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See

“Attendant

Keys” on pages 3 ~

4

for sticker placement.

• Mouse

• PC Soundcard Headset

The Strata CIX system supports up to two Attendant Consoles. Multiple consoles automatically share the incoming call load on a call-by-call rotation basis. Features such as Overflow, Position Busy, and Interposition Call Transfer add to the efficiency of single or multiple console applications.

2

Strata CIX IP Attendant Console 11/07