Overview. AT&T Merlin

Overview

THE ATTENDANT

CONSOLE

As your company’s system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions that will help you transfer calls and use Auto Intercom buttons and Group Page features, the Send Message feature, and the headset. For more information about any of the MERLIN Plus Communications System features discussed here, refer to

Section 5, “Reference.”

The main attendant console, plugged into jack 10 on the control unit, also serves as the administration console. All of the company’s lines appear on separate buttons on this console. It is important, especially if you answer most of the incoming calls, that as the attendant, you have an Auto Intercom button with lights for each voice terminal in the system. Therefore, most attendants use a

BIS-34 or BIS-34D model voice terminal that has enough buttons for lines and

Auto Intercom buttons. When you plug in your BIS-34 or BIS-34D model voice terminal into intercom jack 10 on the control unit, your console automatically y has a button for every line and an Auto Intercom button for every voice terminal in the system.

If you are using a BIS-22 or BIS-22D voice terminal as an administrator/attendant console, all the lines to which your system has access will appear on separate buttons on your voice terminal, but you may not have an

Auto Intercom button for each person’s voice terminal in your system.

Therefore, when you want to place an intercom call or transfer a call, you may need to dial the person’s intercom number rather than use an Auto Intercom button.

NOTE: Since the BIS-10 voice terminal does not have separate buttons for outside and Auto Intercom lines, its use as an attendant console is severely limited and so not recommended for that use.

Since the BIS-22 or BIS-22D voice terminal may not have Auto Intercom buttons for every voice terminal in your MERLIN Plus system, you may need to

use the special procedure described in “Using the Send Message Feature” in this

section to turn on the Message light at the voice terminal of the person who has a message waiting.

Figures 4-1 and 4-2 on the following pages are illustrations of the BIS-34D and

BIS-22 voice terminals respectively. Look at the picture of the type of voice terminal that you are using and check the location of the buttons and the dial pad.

If you need to check the initial button assignments for any voice terminal with

34 buttons to be used as an administrator/attendant console in regular

call-handling mode, see Section 3, “Administering the System.”

Overview 4-1

FIGURE 4-1 The BIS-34D with display as attendant console.

Display buttons

Display contrast control

AT&T

Display

BIS-34D

Call appearance buttons

Test/Program switch

Dial pad

Ringer volume control

Feature buttons

Message light

HFAI light

Speakerphone volume control

Speakerphone light

Microphone light

4-2 Overview

FIGURE 4-2 The BIS-22 voice terminal as attendant console.

AT&T

Call Appearance/

Feature buttons

BIS-22

Test/Program switch

Ringer volume control

Dial pad

Message light

HFAI light

Speakerphone volume control

Speakerphone light

Microphone light

Overview 4-3