Help if problems occur . Fujitsu CELSIUS M4 Series, CELSIUS R6 Series, CELSIUS R5 Series, CELSIUS M5 Series, CELSIUS M6 Series, CELSIUS R670, CELSIUS R670-2, CELSIUS R570-2, CELSIUS M470-2, CELSIUS M470

Troubleshooting and tips

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Refer to the safety notes in the "Safety" manual and in the "Preparing for use" chapter

when connecting or disconnecting cables.

If a fault occurs, try to correct it as described in the following places:

● in this chapter

● in the documentation of the connected devices

● in the help systems of the software used

● in the documentation of your operating system

If you fail to correct the problem, proceed as follows:

► Switch the device off.

► Make a note of the steps and the circumstances that led to the fault.

► Make a note of any error messages displayed.

► Note the ID number of your device. The Ident-No. can be found on the type rating plate on the back of the casing.

► Contact your sales outlet or our customer service centre.

Help if problems occur

Should you ever have a problem with your computer that you cannot solve yourself, in many cases you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.

► To start the SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics.

► If a problem is detected during the test run, the SystemDiagnostics program outputs a code (e.g.

DIFS code YXXX123456789123).

► Take a note of this DIFS code and the ID number of your device. The ID number can be found on the type rating plate on the back of the casing.

► If you still need assistance resolving the problem, contact the relevant Help Desk for your country (see the Help Desk List or go to http://ts.fujitsu.com/support). Have the ID/serial No. of your system and the DIFS code ready.

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