Calling Technical Support. Zebra iMZ320, P1056757-001, iMZ220, MZ UG

turn the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Calling Technical Support

If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in

Appendix D of this manual. You will need to supply the following information:

• Model number and type (e.g. iMZ220)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout. Refer to Figure18.)

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

39 iMZ Series User Guide

Figure 18: Configuration Label Example (iMZ320 illustrated)

40 iMZ Series User Guide

Print Head Test

Identifies Printer as a iMZ320

Unit Serial Number

Firmware Version

Report appears only on units with wireless options installed.

Units with no wireless options will print an empty line and resume

Bluetooth™

Radio Address

Flash and RAM

Memory

Installed

Maximum

Label Size

Resident Human

Readable fonts installed.

Files Loaded in

Printer Memory

(will include Prescaled or Scalable Fonts).

CCL (CPCL) and ZPL programming language is supported

Figure18a: Configuration Label Example (continued)

41 iMZ Series User Guide continued