Troubleshooting. Axing EOC 2-00, EOC 2-01

6. Troubleshooting

6.1. LEDs

The LEDs indicate an "activity" and are used for troubleshooting.

Power LED off

 Make sure that the network cable is connected correctly.

 Make sure that the mains switch of the EoC modem is switched on.

LAN LED is not flashing

No data traffic. Check the following:

 Are the router and the modem switched on?

 Is the Ethernet cable connected firmly to the LAN port of the router/modem?

 Can the PC - connected to the router - establish a connection to the Internet?

 Press the EoC Reset button on each EoC modem for 10 seconds to restore the factory settings of the EoC modem.

 If necessary generate a new network key (see chapter 4 on page 12).

EoC LED off - is not lit

The EoC devices cannot be found.

 Make sure that the EoC devices are connected to the same antenna network and that they use the same network key.

 Position the EoC modem closer to the computer or the EoC modem.

 After having activated the network security, make sure that all EoC modems use the same network key.

 If the problem occurs, after the network key has been changed, re-establish the factory settings of each device again. Then, you can generate the key again (see chapter 4 on page 12).

 Check whether your antenna system provides a return channel.

EoC-LED is lit in red

 The line attenuation between the EoC modem is too high. Position the EoC modem closer to the master device.

2015-01-19 | © AXING AG Schweiz | Konstrukions -, Typenänderung, Irrtümer und Druckfehler vorbehalten 21