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5-28 Installing the Operating System with Express Setup
SETTING FOR SOLVING PROBLEMS
Setup the following issue in advance so that your computer can recover from any trouble precisely and as soon as possible when it should occur.
Memory Dump (Debug Information)
This section describes the procedures for collecting memory dump (debug information) in the server.
IMPORTANT: Cautions for the Memory Dump
The staff of maintenance service representative is in charge of collecting memory dump. Customers need only to specify the memory dump.
If any trouble occur after specifying the process below, the message to inform that the system is in short of virtual memory may appear, but continue to start the system. If you restart the system in such case, memory dump may not be stored correctly.
Follow the procedure below to specify.
1. Select [Control Panel] and click [System].
The [System Properties] dialog box appears.
2. Select [Advanced] tab.
3. Click [Settings] on the [Startup and Recovery] group box.
Installing the Operating System with Express Setup 5-29
IMPORTANT:
Windows Server 2003 x64 Editions
To specify "Complete Memory Dump" to write the debug information is recommended.
If the mounted memory size is larger than 2GB, "Complete
Memory Dump" cannot be specified so that specify "Kernel
Memory Dump" instead.
Specify the drive where there is a free area more than the size of
"the memory capacity mounted on Express server + 1MB".
In case the mounted memory size exceeds 2GB due to the added memory, change the write debugging information to [Kernel
Memory Dump] before adding memory. The size of debugging information (memory dump) to be taken also changes due to adding memory. Verify the size of the empty space in the debugging information (memory dump) write destination drive.
Windows Server 2003
To specify "Complete Memory Dump" to write the debug information is recommended.
If the mounted memory size is larger than 2GB, "Complete
Memory Dump" cannot be specified so that specify "Kernel
Memory Dump" instead.
Specify the drive where there is a free area more than the size of
"the memory capacity mounted on Express server + 12MB"(In case the memory capacity is more than 2GB, a free area of
"2048+12MB" or more).
In case the mounted memory size exceeds 2GB due to the added memory, change the write debugging information to [Kernel
Memory Dump] before adding memory. The size of debugging information (memory dump) to be taken also changes due to adding memory. Verify the size of the empty space in the debugging information (memory dump) write destination drive.
5-30 Installing the Operating System with Express Setup
4. Specify "Complete memory dump" and modify [Dump file:] in the [Write debugging information] group box.
e.g. Write the debug information in D drive write the file name "MEMORY.DMP".
D:\MEMORY.DMP
5. Click [Settings] on the [Performance] group box.
The [Performance Options] window appears.
6. Click [Advanced] tab on the [Performance Options] window.
7. Click [Change] on the [Virtual memory] group box.
8. Modify [Initial Size] in the [Paging file size for selected drive] box to the value larger than the value of [Recommended] in the [Total paging file size for all drives], and click [Set].
IMPORTANT:
The above-mentioned paging file size is recommended for collecting debug information (memory dump). The paging file with initial size large enough to store the dump file in the boot drive is required.
Correct debug information might not be able to be collected due to virtual memory shortage when the paging file is insufficient, so set an enough size of the paging file with the entire system.
For more information on "Recommended" value, see "About the
System Partition Size" described earlier.
In case the memory is expanded, re-specify the paging file to suit the new memory size.
9. Click [OK].
The message to restart the system may appear according to the modified specification. In such case, follow the message to restart the system.
Installing the Operating System with Express Setup 5-31
Windows Dr. Watson
Windows Dr. Watson is a debugger for application errors. If any application error is detected, Dr.
Watson diagnoses the server and logs diagnostic information (log). Follow the procedure below and specify Dr. Watson to collect diagnostic information.
1. Click [Run] on Start menu.
2. Type "drwtsn32.exe" in the [Open] box, and click [OK].
The [Dr. Watson for Windows] dialog box appears.
3. Specify the location to store the diagnostic information in the [Log File Path] box.
The diagnostic information will be stored with the file name "DRWTSN32.LOG".
NOTE: You can not specify network path. Specify the path on local computer.
4. Specify the location of crash dump file in the [Crash Dump] box.
NOTE: "Crash Dump File" is a binary file that can be read with
Windows Debugger.
5. Check the following check box on the [Option] box.
Dump Symbol Table
Dump All Thread Contexts
Add To Existing Log File
Create Crash Dump File
For more information on each function above, refer to Online Help.
6. Click [OK].
5-32 Installing the Operating System with Express Setup
Network Monitor
Utilizing Network Monitor helps you to investigate and manage with network trouble. To utilize
Network Monitor, you need to restart the system after the installation has completed, so we recommend to install Network Monitor before any network trouble may occur.
1. Point to [Settings] from Start menu and click [Control Panel].
The [Control Panel] dialog box appears.
2. Double-click [Add or Remove Programs].
The [Add or Remove Programs] dialog box appears.
3. Click [Add/Remove Windows Component].
The [Windows Components Wizard] dialog box appears.
4. Click [Management and Monitoring Tools] and then click [Details].
The [Management and Monitoring Tools] dialog appears.
5. Click to select the [Network Monitor Tools] check box, and then click [OK].
6. The [Windows Components Wizard] dialog box appears again, so click [Next].
7. If the setup asks to install the disk, insert the OS CD-ROM into optical disk drive and click [OK].
8. Click [Finish] in the [Windows Component Wizard] dialog box.
9. Close the [Add or Remove Programs] dialog box.
10. Close the [Control Panel] dialog box.
To start Network Monitor, point to [Program] → [Administrative Tools] and click [Network
Monitor]. For information on how to operate Network Monitor, refer to Online Help.
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