Trust 24x7 2.02.0004 - User Guide - Issue 1.01

Trust 24x7 2.02.0004 User Guide

3.4 How to Intentionally Invoke an Alert

A lone worker can intentionally invoke an alert, to initiate the escalation procedure, if the lone worker requires assistance or encounters an emergency situation.

To intentionally invoke an alert, do one of the following.

(1) Call Trust 24x7, enter your ID number, but do NOT enter a PIN.

(2) Call Trust 24x7, enter your ID number, and enter an incorrect PIN.

NOTE

Refer to Section 2.1.1 (Page 9). If on the

Class Of Service

view,

Miscellaneous

tab,

Lone Worker

group, you select the

Don’t alarm on bad login password

check box, so that it contains a tick, Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.

(3) Do NOT cancel a Trust 24x7 job, and allow it to expire.

Section 4 (Page 43), which follows, and Section 5 (Page 44) describe what happens when

Trust 24x7 issues an alert.

Issue 1.01 – 14 January 2011 Page 42 of 75