Automatically Receiving an External Line. Genesys AudioCodes 420HD

A.1.7 Automatically Receiving an External Line

The phone by default features automatic switching . Users do not need to press the 9 key, for example, in order to receive an external line; they can directly dial the number of the party they want. To configure manual switching , consult the network administrator (see the Administrator's

Manual ). When configured, users must press the 9 key, for example, to get a line to outside the enterprise; after pressing the key, they hear a secondary tone. They only then can dial the number of the party they need.

A.1.8 Viewing VOICEMAIL Indications Per Line

When a phone is in a Multi Line configuration, VOICEMAIL is indicated per line .

The screenshot below shows multiple lines configured.

The shot below shows the screen displayed when you press the VOICEMAIL key on the phone.

A.1.9 Listening in Capability for Call Center Supervisors

Call center supervisors can pick up an agent's phone and listen in on the conversation that the agent is conducting on headphones with the customer, without the customer at the other end sensing that the supervisor is listening in (because the supervisor is in effect muted).

See the Administrator's Manual for details on how to configure the feature.

64 Version 2.2.8