Logfile. Alphatech IP Bold series, IP Bold - tx, IP Bold - tkxc, IP Bold - txc

BOLD.

After firmware upgrade you must make restart of doorphone IP

3.6.6 Logfile

Start enhanced log – it is OFF in default to save processor efficiency. When you switch it ON then are save into internal memory detail information about door entry operation. It is very helpfull to solve different problems ( compatibility etc..).

Download log file – after activation of enhanced log perform action which doesnt work correctly and immediatelly after performing click on button „Make”. You save like this record of extended log file into file which you send to [email protected]

for further analyses (see procedure. below).

IP BOLD - installation and operating instructions 75

Show call log - in new WEB interface window are online display information about making calls.

Syslog server – IP adress or server name of syslog server where will be sent records about IP BOLD door entry operation (do not forget setup NTP server for setting of internal door entry clocks otherwise records will be saved with incorrect date and time)

The procedure to download Enhanced LOG file. Really send by e-mail

LOG downloaded file, do not send copies of screens, videos, etc.

1. Turn enhanced LOG (click Start). Before this step, it is recommended to restart the IP BOLD

2. Perform the action that you are interested in, where you have the problem

3. Immediately download the LOG file uploaded to your PC

4. This file be attached to e-mail a brief description of the problem and send (email contacts on www.alphatech.cz

)

76 IP BOLD - installation and operating instructions