Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

•

The power cord is plugged into the printer and a properly grounded electrical outlet.

•

The electrical outlet is not turned off by any switch or breaker.

•

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•

Other electronic equipment plugged into the outlet is working.

•

The printer is turned on. Check the printer power switch.

•

The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

•

All options are properly installed.

•

The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.

If Ready does not appear, then turn the printer off and contact Customer Support.

Understanding printer messages

Change <input src> to <Custom Type Name>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

•

Select the paper tray with the correct paper size or type.

•

Touch Use current [src] to ignore the message and print from the tray selected for the print job.

•

Touch Continue to continue the job if the correct size and type are loaded in the tray, and this size and type are specified in the printer control panel Paper menu.

Note: If you touch Continue when there is no paper in the tray, the job is not continued.

•

Touch Cancel job to cancel the current job.

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254

Change <input src> to <Custom String>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

•

Select the paper tray with the correct paper size or type.

•

Touch Use current [src] to ignore the message and print from the tray selected for the print job.

•

Touch Continue to continue the job if the correct size and type are loaded in the tray, and this size and type are specified in the printer control panel Paper menu.

Note: If you touch Continue when there is no paper in the tray, the job is not continued.

•

Touch Cancel job to cancel the current job.

Change <input src> to <size>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

•

Select the paper tray with the correct paper size or type.

•

Touch Use current [src] to ignore the message and print from the tray selected for the print job.

•

Touch Continue to continue the job if the correct size and type are loaded in the tray, and this size and type are specified in the printer control panel Paper menu.

Note: If you touch Continue when there is no paper in the tray, the job is not continued.

•

Touch Cancel job to cancel the current job.

Change <input src> to <type> <size>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

•

Select the paper tray with the correct paper size or type.

•

Touch Use current [src] to ignore the message and print from the tray selected for the print job.

•

Touch Continue to continue the job if the correct size and type are loaded in the tray, and this size and type are specified in the printer control panel Paper menu.

Note: If you touch Continue when there is no paper in the tray, the job is not continued.

•

Touch Cancel job to cancel the current job.

Check tray <x> connection

Try one or more of the following:

•

Turn the printer off and then back on.

If the error occurs a second time:

1

Turn the printer off.

2

Unplug the power cord from the wall outlet.

3

Remove the tray.

4

Reattach the tray.

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255

5

Connect the power cord to a properly grounded outlet.

6

Restart the printer.

If the error occurs again:

1

Turn the printer off.

2

Unplug the power cord from the wall outlet.

3

Remove the tray.

4

Contact Customer Support.

•

Touch Continue to clear the message and print without using the tray.

Close door or insert cartridge

The cartridge is missing or not installed correctly. Insert the cartridge and close all doors and covers.

Close front door

Close the front door of the printer.

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

No analog phone line connected to modem, fax is disabled.

The printer is not detecting an analog phone line, so the fax is disabled. Connect the printer to an analog phone line.

Memory full, cannot print faxes

There is not enough memory to print the fax job.

Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted.

Fax memory full

There is not enough memory to send the fax job.

Touch Continue to clear the message.

Troubleshooting

256

Fax partition inoperative. Contact system administrator.

The fax partition appears to be corrupted. Try one or more of the following:

•

Touch Continue to clear the message.

•

Turn the printer off and then back on to reset the printer. If the message appears again, then contact your system support person.

Fax server 'To Format' not set up. Contact system administrator.

The printer is in Fax Server mode, but the Fax Server setup has not been completed.

Try one or more of the following:

•

Touch Continue to clear the message.

•

Complete the Fax Server setup. If the message appears again, contact your system support person.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Some held jobs are not restored. They stay on the hard disk and are inaccessible.

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Touch Continue to clear the message.

57 Configuration change, held jobs were not restored

Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include:

•

The printer firmware has been updated.

•

Paper input, output, or duplex options needed for the print job were removed.

•

The print job was created using data from a device in the USB port and the device is no longer in the port.

•

The printer hard disk contains jobs that were stored while installed in a different printer model.

Touch Continue to clear the message.

Load <input src> with <Custom Type Name>

Try one or more of the following:

•

Load the specified paper in the tray.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.

•

Cancel the current job.

Troubleshooting

257

Load <input src> with <Custom String>

Try one or more of the following:

•

Load the specified paper in the tray.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.

•

Cancel the current job.

Load <input src> with <size>

Try one or more of the following:

•

Load the specified paper in the tray.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.

•

Cancel the current job.

Load <input src> with <type> <size>

Try one or more of the following:

•

Load the specified paper in the tray.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.

•

Cancel the current job.

Load Manual Feeder with <Custom Type Name>

Try one or more of the following:

•

Load the specified paper in the multipurpose feeder.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

•

Cancel the current job.

Load Manual Feeder with <Custom String>

Try one or more of the following:

•

Load the specified paper in the multipurpose feeder.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

•

Cancel the current job.

Troubleshooting

258

Load Manual Feeder with <size>

Try one or more of the following:

•

Load the specified paper in the multipurpose feeder.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

•

Cancel the current job.

Load Manual Feeder with <type> <size>

Try one or more of the following:

•

Load the specified paper in the multipurpose feeder.

•

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

•

Cancel the current job.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Restore Held Jobs?

Try one or more of the following:

•

Touch Continue to restore all held jobs stored on the printer hard disk.

•

Touch Do not restore if you do not want any print jobs to be restored.

Unsupported USB device, please remove

Remove the unrecognized USB device.

Unsupported USB hub, please remove

Remove the unrecognized USB hub.

Unsupported disk

An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one.

30.yy Invalid refill, change cartridge

An unsupported, refilled toner cartridge is installed. Remove the toner cartridge, and then install a new one.

Troubleshooting

259

31.yy Replace defective or missing cartridge

The toner cartridge is either missing or not functioning properly.

Try one or more of the following:

•

Remove the toner cartridge, and then reinstall it.

•

Remove the toner cartridge, and then install a new one.

32.yy Cartridge part number unsupported by device

Remove the toner cartridge, and then install a supported one.

34 Short paper

Try one or more of the following:

•

Load the appropriate paper or other specialty media in the proper tray.

•

Touch Continue to clear the message and print the job using a different paper tray.

•

Check tray length and width guides and make sure the paper is properly loaded in the tray.

•

Check the Print Properties or Print dialog settings to make sure the print job is requesting the correct paper size and type.

•

Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed.

•

Cancel the current print job.

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

•

Touch Continue to disable Resource Save and continue printing.

•

To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save.

•

Install additional memory.

37 Insufficient memory to collate job

Try one or more of the following:

•

Touch Continue to print the portion of the job already stored and begin collating the rest of the print job.

•

Cancel the current print job.

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

Troubleshooting

260

38 Memory full

Try one or more of the following:

•

Touch Continue to clear the message.

•

Cancel the current print job.

•

Install additional printer memory.

39 Complex page, some data may not have printed

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

•

Cancel the current print job.

•

Install additional printer memory.

Fax failed

The fax failed to be sent. Wait for the message to clear.

50 PPDS font error

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

•

The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text.

•

Cancel the current print job.

51 Defective flash detected

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

•

Cancel the current print job.

52 Not enough free space in flash memory for resources

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

Downloaded fonts and macros not previously stored in flash memory are deleted.

•

Delete fonts, macros, and other data stored in flash memory.

•

Upgrade to a larger capacity flash memory card.

Troubleshooting

261

54 Standard network software error

Try one or more of the following:

•

Touch Continue to continue printing.

•

Turn the printer off and then back on to reset the printer.

•

Upgrade (flash) the network firmware in the printer or print server.

54 Network <x> software error

<x> is the number of the network connection.

Try one or more of the following:

•

Touch Continue to continue printing.

•

Turn the printer off and then back on to reset the printer.

•

Upgrade (flash) the network firmware in the printer or print server.

55 Unsupported option in slot <x>

<x> is a slot on the printer system board.

Try one or more of the following:

1

Turn the printer power off.

2

Unplug the power cord from the wall outlet.

3

Remove the unsupported option card from the printer system board.

4

Connect the power cord to a properly grounded outlet.

5

Turn the printer power back on.

56 Parallel port <x> disabled

<x> is the number of the parallel port.

Try one or more of the following:

•

Touch Continue to clear the message.

The printer discards any data received through the parallel port.

•

Make sure the Parallel Buffer menu item is not set to Disabled.

56 Serial port <x> disabled

<x> is the number of the serial port.

Try one or more of the following:

•

Touch Continue to clear the message.

The printer discards any data received through the serial port.

•

Make sure the Serial Buffer menu item is not set to Disabled.

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262

56 Standard USB port disabled

Try one or more of the following:

•

Touch Continue to clear the message.

The printer discards any data received through the USB port.

•

Make sure the USB Buffer menu item is not set to Disabled.

56 USB port <x> disabled

<x> is the number of the USB port.

Try one or more of the following:

•

Touch Continue to clear the message.

The printer discards any data received through the USB port.

•

Make sure the USB Buffer menu item is not set to Disabled.

58 Too many flash options installed

1

Turn the printer off.

2

Unplug the power cord from the wall outlet.

3

Remove the excess flash memory.

4

Connect the power cord to a properly grounded outlet.

5

Turn the printer back on.

58 Too many trays attached

1

Turn the printer off.

2

Unplug the power cord from the wall outlet.

3

Remove the additional trays.

4

Connect the power cord to a properly grounded outlet.

5

Turn the printer back on.

59 Incompatible tray <x>

Try one or more of the following:

•

Remove the specified tray.

•

Touch Continue to clear the message and continue printing without using the specified tray.

Troubleshooting

263

61 Remove defective disk

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

•

Install a different printer hard disk before performing any operations that require a printer hard disk.

62 Disk full

Try one or more of the following:

•

Touch Continue to clear the message and continue processing.

•

Delete fonts, macros, and other data stored on the printer hard disk.

•

Install a larger printer hard disk.

63 Unformatted disk

Try one or more of the following:

•

Touch Continue to clear the message and continue printing.

•

Format the printer hard disk.

If the error message remains, the hard disk may be defective and require replacing.

80 Routine maintenance needed

The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

84 PC Kit life warning

The photoconductor kit is near exhaustion.

Try one or more of the following:

•

Replace the photoconductor kit.

•

Touch Continue to clear the message and continue printing.

84 Replace PC Kit

The photoconductor kit is exhausted. Install a new photoconductor kit.

88 Cartridge low

The toner is low. Replace the toner cartridge, and then touch Continue to clear the message and continue printing.

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

Troubleshooting

264

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

Replace all originals if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job.

Try one or more of the following:

•

Touch Cancel Job if a scan job is processing when the message appears. This cancels the job and clears the message.

•

Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the

ADF immediately after the last successfully scanned page.

•

Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the scanner glass immediately after the last successfully scanned page.

•

Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP.

•

Touch Restart job if job recovery is active. The message clears. A new scan job containing the same parameters as the previous job starts.

Paper Change: Load Tray<x> <paper type>

The printer is set to print on a paper type that is different from what is loaded in Tray 1. Load Tray 1 with the correct paper type, or change the paper type settings in the Machine Settings menu or Print Properties to match what is loaded in Tray 1.

290-295.yy scanner jam

Clear all original documents from the scanner.

293 Replace all originals if restarting job.

The scanner was instructed to scan using the ADF but there is no paper in the ADF. Load paper in the ADF.

Try one or more of the following:

•

Touch Continue if no scan job is active when the attendance message appears. This clears the message.

•

Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message.

•

Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the

ADF immediately after the last successfully scanned page.

•

Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page.

Troubleshooting

265

•

Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP.

•

Touch Restart job if job recovery is active and you are able to restart the job. The message clears. A new scan job containing the same parameters as the previous job starts.

293.02 Flatbed Cover Open

Close the scanner cover.

294 ADF Jam

This jam location may also be identified as 294.04 Duplex Sensor Off Jam, 294.05 Scan Sensor Off

Jam, or 294.06 ADF Backfeed Jam. To clear this jam:

1

Remove all pages from the ADF.

Note: The message clears when the pages are removed from the ADF.

2

Flex and fan the pages.

3

Place the pages in the ADF.

4

Adjust the ADF guides.

5

From the printer control panel, press .

840.01 Scanner Disabled

This message indicates that the scanner was disabled by the system support person, or the scanner detected a hardware error and disabled itself.

840.02 Scanner Auto Disabled

The printer identified a problem with the scanner and automatically disabled it.

1

Remove all pages from the ADF.

2

Turn the printer off.

3

Wait 15 seconds, and then turn the printer on.

Note: If turning the printer off and then on again does not clear the message, then contact your system support person.

4

Place the document in the ADF, and then adjust the paper guides.

5

On the home screen, touch Copy, or use the keypad to enter the number of copies.

6

Change the copy settings as needed.

7

Touch Copy It.

Troubleshooting

266

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1

Open the document you want to print in Adobe Acrobat.

2

Click the printer icon.

The Print dialog appears.

3

Select Print as image.

4

Click OK.

Jobs do not print

These are possible solutions. Try one or more of the following:

M

AKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

C

HECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

C

HECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

M

AKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

•

Verify that you are using the correct printer software.

•

If you are using a USB port, make sure you are running a supported operating system and using compatible printer software.

M

AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING

•

Make sure the internal print server is properly installed and that the printer is connected to the network.

•

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

M

AKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE

M

AKE SURE PRINTER CABLES ARE SECURELY CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Troubleshooting

267

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

P

ARTIAL JOB

,

NO JOB

,

OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

•

Delete the print job, and then print it again.

•

For PDF documents, recreate the PDF and then print it again.

M

AKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

R

EDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

C

HANGE THE

P

AGE

P

ROTECT SETTING TO

O

FF

1

Make sure the printer is on and Ready appears.

2

On the home screen, touch .

3

Touch Settings.

4

Touch General Settings.

5

Touch the down arrow until Print Recovery appears.

6

Touch Print Recovery.

7

Touch the right arrow next to Page Protect until Off appears.

8

Touch Submit.

9

Touch .

Troubleshooting

268

Job prints from the wrong tray or on the wrong paper

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

Incorrect characters print

M

AKE SURE THE PRINTER IS NOT IN

H

EX

T

RACE MODE

If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

These are possible solutions. Try one or more of the following:

L

OAD THE SAME SIZE AND TYPE OF PAPER

•

Load the same size and type of paper in each tray to be linked.

•

Move the paper guides to the correct positions for the paper size loaded in each tray.

U

SE THE SAME

P

APER

S

IZE AND

P

APER

T

YPE SETTINGS

•

Print a menu settings page and compare the settings for each tray.

•

If necessary, adjust the settings from the Paper Size/Type menu.

Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper

Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

M

AKE SURE

C

OLLATE IS SET TO

O

N

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

R

EDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Troubleshooting

269

M

AKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

I

NCREASE THE

P

RINT

T

IMEOUT VALUE

1

Make sure the printer is on and Ready appears.

2

On the home screen, touch .

3

Touch Settings.

4

Touch General Settings.

5

Touch the down arrow until Timeouts appears.

6

Touch Timeouts.

7

Touch the left or right arrow next to Print Timeout until the desired value appears.

8

Touch Submit.

9

Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

C

HECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

C

HECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1

Lift the scanner unit.

2

Remove any obstruction keeping the scanner unit open.

3

Lower the scanner unit.

Troubleshooting

270

Poor copy quality

These are some examples of poor copy quality:

•

Blank pages

•

Checkerboard pattern

•

Distorted graphics or pictures

•

Missing characters

•

Faded print

•

Dark print

•

Skewed lines

•

Smudges

•

Streaks

•

Unexpected characters

•

White lines in print

These are possible solutions. Try one or more of the following:

C

HECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

T

HE TONER MAY BE LOW

When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge.

T

HE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint-free cloth dampened with water. If your printer has an ADF, be sure to

clean the ADF scanner glass as well. For more information, see: “Cleaning the scanner glass” on page 227.

T

HE COPY IS TOO LIGHT OR TOO DARK

Adjust the copy darkness setting.

C

HECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

C

HECK THE DOCUMENT PLACEMENT

•

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

•

If you previously loaded your original document into the ADF, try loading it on the scanner glass.

U

NWANTED TONER IS IN THE BACKGROUND

•

Adjust the darkness to a lighter setting.

•

Change the Background Removal setting in the Copy Settings menu.

Troubleshooting

271

P

ATTERNS

(

MOIRÉ

)

APPEAR IN THE OUTPUT

•

From the printer control panel, press the Content button until the light comes on next to Text/Photo.

•

Rotate the original document on the scanner glass.

•

From the printer control panel, press the Scale button and adjust the setting.

T

EXT IS LIGHT OR DISAPPEARING

From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo.

T

HE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED

•

From the printer control panel, press the Content button until the light comes on next to Text/Photo or Photo.

•

From the printer control panel, press the Darkness button and change to a darker setting.

T

HE PRINT IS SKEWED

Notes:

•

If you are loading your original document in the ADF, adjust the ADF paper guides so they touch the edges of the pages to be scanned.

•

Check the paper trays to make sure the guides touch the edges of the loaded paper.

Partial document or photo copies

These are possible solutions. Try one or more of the following:

C

HECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

C

HECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Size setting.

2

Before sending the job to print, specify the correct size setting:

•

For Windows users, specify the size from Print Properties.

•

For Macintosh users, specify the size from the Page Setup dialog.

Troubleshooting

272

Solving scanner problems

Checking an unresponsive scanner

If your scanner is not responding, then make sure:

•

The printer is turned on.

•

The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

•

The power cord is plugged into the printer and a properly grounded electrical outlet.

•

The electrical outlet is not turned off by any switch or breaker.

•

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•

Other electrical equipment plugged into the outlet is working.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.

Scan was not successful

These are possible solutions. Try one or more of the following:

C

HECK THE CABLE CONNECTIONS

Make sure the network or USB cable is securely connected to the computer and the printer.

A

N ERROR MAY HAVE OCCURRED IN THE PROGRAM

Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

O

THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING

Close all programs not being used.

T

HE SCAN RESOLUTION MAY BE SET TOO HIGH

Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

C

HECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

Troubleshooting

273

T

HE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaning the scanner glass” on page 227.

A

DJUST THE SCAN RESOLUTION

Increase the resolution of the scan for a higher quality output.

C

HECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

C

HECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

C

HECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

C

HECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Size setting.

2

Before sending the job to print, specify the correct size setting:

•

For Windows users, specify the size from Print Properties.

•

For Macintosh users, specify the size from the Page Setup dialog.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

C

HECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

C

HECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

C

HECK THE CABLE CONNECTIONS

Make sure the network or USB cable is securely connected to the computer and the printer.

Troubleshooting

274

Solving fax problems

Caller ID is not shown

Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.

If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use.

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

E

NABLE THE FAX FUNCTION

For more information, see “Initial fax setup” on page 124.

C

HECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

C

HECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

C

HECK THE PRINTER CONNECTIONS

Make sure the cable connections for the following hardware are secure, if applicable:

•

Telephone

•

Handset

•

Answering machine

C

HECK THE TELEPHONE WALL JACK

1

Plug a telephone into the wall jack.

2

Listen for a dial tone.

3

If you do not hear a dial tone, then plug a different telephone into the wall jack.

4

If you still do not hear a dial tone, then plug a telephone into a different wall jack.

5

If you hear a dial tone, then connect the printer to that wall jack.

Troubleshooting

275

R

EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

•

If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

•

If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

•

If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the

PBX. If none exists, consider installing an analog telephone line for the fax machine.

C

HECK FOR A DIAL TONE

•

Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.

•

If the telephone line is being used by another device, then wait until the other device is finished before sending a fax.

•

If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.

T

EMPORARILY DISCONNECT OTHER EQUIPMENT

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.

C

HECK FOR JAMS

Clear any jams, and then make sure that Ready appears.

T

EMPORARILY DISABLE

C

ALL

W

AITING

Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

V

OICE

M

AIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice

Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.

T

HE PRINTER MEMORY MAY BE FULL

1

Dial the fax number.

2

Scan the original document one page at a time.

Troubleshooting

276

Can send but not receive faxes

These are possible solutions. Try one or more of the following:

C

HECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

C

HECK THE RING COUNT DELAY SETTINGS

The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.

1

Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2

Click Settings.

3

Click Fax Settings.

4

Click Analog Fax Setup.

5

In the Rings to Answer box, enter the number of times you want the phone to ring before answering.

6

Click Submit.

T

HE TONER MAY BE LOW

88 Cartridge low appears when the toner is low.

Can receive but not send faxes

These are possible solutions. Try one or more of the following:

T

HE PRINTER IS NOT IN

F

AX MODE

On the home screen, touch Fax to put the printer in Fax mode.

T

HE DOCUMENT IS NOT LOADED PROPERLY

Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

M

AKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY

•

Check to make sure the shortcut number has been programmed for the number that you want to dial.

•

As an alternative, dial the telephone number manually.

Troubleshooting

277

Received fax has poor print quality

These are possible solutions. Try one or more of the following:

R

E

-

SEND THE DOCUMENT

Ask the person who sent you the fax to:

•

Check that the quality of the original document is satisfactory.

•

Resend the fax. There may have been a problem with the quality of the telephone line connection.

•

Increase the fax scan resolution, if possible.

T

HE TONER MAY BE LOW

When 88 Cartridge low appears or when you experience faded print, replace the cartridge.

M

AKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH

Decrease the incoming fax transmission speed:

1

Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2

Click Settings.

3

Click Fax Settings.

4

Click Analog Fax Setup.

5

In the Max Speed box, click on one of the following:

2400

4800

9600

14400

33600

6

Click Submit.

Solving option problems

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

R

ESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Troubleshooting

278

C

HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER

1

Turn the printer off.

2

Unplug the printer.

3

Check the connection between the option and the printer.

M

AKE SURE THE OPTION IS INSTALLED CORRECTLY

M

AKE SURE THE OPTION IS SELECTED

From the computer you are printing from, select the option. For more information, see “Updating available options in the printer driver” on page 54.

Drawers

These are possible solutions. Try one or more of the following:

M

AKE SURE THE PAPER IS LOADED CORRECTLY

1

Pull the tray completely out.

2

Check for paper jams or misfeeds.

3

Make sure the guides are aligned against the edges of the paper.

4

Insert the tray.

R

ESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Memory card

Make sure the memory card is securely connected to the printer system board.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

Troubleshooting

279

Internal Solutions Port

If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:

C

HECK THE

ISP

CONNECTIONS

•

Make sure the ISP is securely attached to the printer system board.

•

Make sure the cable is securely connected to the correct connector.

C

HECK THE CABLE

Make sure you are using the correct cable and that it is securely connected.

M

AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY

For information about installing software for network printing, see the Networking Guide on the Software and

Documentation CD

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

C

HECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

M

AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

C

HECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

T

HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

Troubleshooting

280

Paper trays

These are possible solutions. Try one or more of the following:

M

AKE SURE THE PAPER IS LOADED CORRECTLY

1

Open the paper tray.

2

Check for paper jams or misfeeds.

3

Make sure paper guides are aligned against the edges of the paper.

4

Make sure the paper tray closes properly.

R

ESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

M

AKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

Paper jam message remains after jam is cleared

C

HECK THE PAPER PATH

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Page that jammed does not reprint after you clear the jam

T

URN ON

J

AM

R

ECOVERY

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1

Make sure the printer is on and Ready appears.

2

On the home screen, touch .

3

Touch Settings.

4

Touch General Settings.

5

Touch the down arrow until Print Recovery appears.

6

Touch Print Recovery.

7

Touch the right arrow next to Jam Recovery until On or Auto appears.

8

Touch Submit.

9

Touch .

Troubleshooting

281

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

To help isolate print quality problems, print the print quality test pages:

1

Turn the printer off.

2

Load Letter- or A4-size paper in the tray.

3

Hold down and while turning the printer on.

4

Release the buttons when the screen with the progress bar appears.

The printer performs a power-on sequence, and then the Configuration menu appears.

5

Touch the down arrow until Print Quality Pages appears.

6

Touch Print Quality Pages.

The print quality test pages print.

7

Touch Back.

8

Touch Exit Configuration.

Blank pages

These are possible solutions. Try one or more of the following:

P

ACKING MATERIAL MAY BE ON THE TONER CARTRIDGE

Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.

T

HE TONER MAY BE LOW

When 88 Cartridge Low appears, order a new toner cartridge.

If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.

Troubleshooting

282

Characters have jagged or uneven edges

These are possible solutions. Try one or more of the following:

C

HECK THE PRINT QUALITY SETTINGS

•

Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.

•

Enable Enhance Fine Lines in the Quality menu.

M

AKE SURE DOWNLOADED FONTS ARE SUPPORTED

If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program.

Clipped images

Try one or more of the following:

C

HECK THE GUIDES

Move the width and length guides in the tray to the correct positions for the paper size loaded.

C

HECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Size setting.

2

Before sending the job to print, specify the correct size setting:

•

For Windows users, specify the size from Print Properties.

•

For Macintosh users, specify the size from the Page Setup dialog.

Ghost images

Troubleshooting

283

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

Gray background

C

HECK THE

T

ONER

D

ARKNESS SETTING

Select a lighter Toner Darkness setting:

•

From the printer control panel Quality menu, change the setting.

•

For Windows users, change the setting from Print Properties.

•

For Macintosh users, change the setting from the Print dialog.

Incorrect margins

These are possible solutions. Try one or more of the following:

C

HECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

Troubleshooting

284

C

HECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Size setting.

2

Before sending the job to print, specify the correct size setting:

•

For Windows users, specify the size from Print Properties.

•

For Macintosh users, specify the size from the Page Setup dialog.

Paper curl

These are possible solutions. Try one or more of the following:

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

T

HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

Print irregularities

These are possible solutions. Try one or more of the following:

T

HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

Troubleshooting

285

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

C

HECK THE PAPER

Avoid textured paper with rough finishes.

T

HE TONER MAY BE LOW

When 88 Cartridge Low appears or when the print becomes faded, replace the toner cartridge.

T

HE FUSER MAY BE WORN OR DEFECTIVE

Replace the fuser.

Skewed print

These are possible solutions. Try one or more of the following:

C

HECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

C

HECK THE PAPER

Make sure you are using paper that meets the printer specifications.

Solid black or white streaks appear on transparencies or paper

These are possible solutions. Try one or more of the following:

E

NSURE THAT THE FILL PATTERN IS CORRECT

If the fill pattern is incorrect, choose a different fill pattern from your software program.

Troubleshooting

286

C

HECK THE PAPER TYPE

•

Try a different type of paper.

•

Use only the recommended transparencies.

•

Ensure that the Paper Type setting matches what is loaded in the tray or feeder.

•

Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder.

E

NSURE THAT THE TONER IS DISTRIBUTED EVENLY WITHIN THE TONER CARTRIDGE

Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.

T

HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER

Replace the used toner cartridge with a new one.

Print is too light

These are possible solutions. Try one or more of the following:

C

HECK THE DARKNESS

,

BRIGHTNESS

,

AND CONTRAST SETTINGS

The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.

•

Change these settings from the printer control panel Quality menu.

•

For Windows users, change these settings from Print Properties.

•

For Macintosh users, change these settings from the Print dialog and pop-up menus.

T

HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

C

HECK THE PAPER

Avoid textured paper with rough finishes.

Troubleshooting

287

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

T

HE TONER IS LOW

When 88 Cartridge Low appears, order a new toner cartridge.

T

HE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

Print is too dark

These are possible solutions. Try one or more of the following:

C

HECK THE DARKNESS

,

BRIGHTNESS

,

AND CONTRAST SETTINGS

The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.

•

Change these settings from the printer control panel Quality menu.

•

For Windows users, change these settings from Print Properties.

•

For Macintosh users, change these settings from the Print dialog and pop-up menus.

T

HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

C

HECK THE PAPER

Avoid textured paper with rough finishes.

Troubleshooting

288

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

T

HE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

Solid color pages

These are possible solutions. Try one or more of the following:

M

AKE SURE THE TONER CARTRIDGE IS PROPERLY INSTALLED

Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.

T

HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER

Replace the used toner cartridge with a new one. If the problem continues, the printer may need to be serviced.

For more information, contact Customer Support.

Streaked vertical lines

These are possible solutions. Try one or more of the following:

Troubleshooting

289

T

HE TONER IS SMEARED

Select another tray or feeder to feed paper for the job:

•

From the printer control panel Paper Menu, select the Default Source.

•

For Windows users, select the paper source from Print Properties.

•

For Macintosh users, select the paper source from the Print dialog and pop-up menus.

T

HE TONER CARTRIDGE IS DEFECTIVE

Replace the toner cartridge.

T

HE PAPER PATH MAY NOT BE CLEAR

Check the paper path around the toner cartridge.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Clear any paper you see.

T

HERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Streaked horizontal lines

These are possible solutions. Try one or more of the following:

T

HE TONER IS SMEARED

Select another tray or feeder to feed the paper for the job:

•

From the printer control panel Paper Menu, select the Default Source.

•

For Windows users, select the paper source from Print Properties.

•

For Macintosh users, select the paper source from the Print dialog and pop-up menus.

T

HE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

Troubleshooting

290

T

HE PAPER PATH MAY NOT BE CLEAR

Check the paper path around the toner cartridge.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Clear any paper you see.

T

HERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Toner fog or background shading appears on the page

These are possible solutions. Try one or more of the following:

T

HE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

T

HE CHARGE ROLLS MAY BE DEFECTIVE

Replace the charge rolls.

T

HERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Toner rubs off

These are possible solutions. Try one or more of the following:

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

Troubleshooting

291

C

HECK THE

P

APER

T

EXTURE SETTING

From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray.

Toner specks

These are possible solutions. Try one or more of the following:

T

HE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

T

HERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Transparency print quality is poor

Try one or more of the following:

C

HECK THE TRANSPARENCIES

Use only transparencies that meet the printer specifications.

C

HECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1

From the printer control panel Paper menu, check the Paper Type setting.

2

Before sending the job to print, specify the correct type setting:

•

For Windows users, specify the type from Print Properties.

•

For Macintosh users, specify the type from the Print dialog.

Troubleshooting

292

Uneven print density

Example Cause

Toner cartridge is worn or defective.

Photoconductor is worn or defective.

Solution

Replace the toner cartridge.

Replace the photoconductor.

Embedded Web Server does not open

These are possible solutions. Try one or more of the following:

C

HECK THE NETWORK CONNECTIONS

Make sure the printer and computer are turned on and connected to the same network.

C

HECK THE NETWORK SETTINGS

Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator.

Contacting Technical Support

When you call Technical Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and the Service Tag number or Express Service Code. For more information, see the label on the inside top front cover of the printer. The Service Tag number is also listed on the menu settings page.

For additional technical support, check the Dell Support Web site at support.dell.com.

Troubleshooting

293