Konica Minolta DRYPRO SIGMA laser imaging system Service Manual

Below you will find brief information for laser imaging system DRYPRO SIGMA. The DRYPRO SIGMA laser imaging system is a high-performance medical imaging device. This system is designed for use in a variety of healthcare settings, including hospitals, clinics, and imaging centers. It can be used with a variety of imaging modalities, such as computed tomography (CT), magnetic resonance imaging (MRI), and ultrasound. The DRYPRO SIGMA laser imaging system offers a wide range of features and benefits, including high image quality, fast processing speeds, and a compact design. It is easy to use and operate, and it can be integrated into existing imaging workflows.

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Document

{ ServiceManual}{Production}{Confidential}

Service Manual

Publication No. 9G9002

2011-08-15

Confidential

SERVICE MANUAL

KONICA MINOLTA DRYPRO SIGMA Laser Imaging System

Document No.: 9G9002

All rights reserved. No part of this manual may be reproduced or copied in any form by any means-graphic, electronic or mechanical, including photocopying, typing, or information retrieval systems-without written permission.

Important

• Qualified service personnel must install and repair this equipment.

• When performing the procedures in this document, you must use safe work practices and wear the correct personal protective equipment (for example, safety eyewear) according to your company’s standard operating procedures.

ii 2011-08-15 – 9G9002

Description Page

1. Installation Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-1

Necessary Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Completing the Mechanical Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Configuring the Laser Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

2. Adjustments and Replacements

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-1

Processor—Drum Temperature Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Imaging Assembly—Start Index Delay Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Imaging Assembly—Page Start Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Right Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Display Screen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Interlock Switches—Top and Front Covers and Film Supply . . . . . . . . . . . . . . . . . . . 2-14

Processor Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Drum Drive Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Processor Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Felt Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Film Diverter Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Processor Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Densitometer Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Feed Roller Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Feed Roller Nip Drive Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Rollback Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Film Cartridge Detect Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Vacuum Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Pickup Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

Suction Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Pickup Home Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Film Contact Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Imaging Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Optics and Exposure Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40

Exposure Transport Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Exposure Transport Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Power Supply Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43

Machine Control System (MCS) Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

DRE Motherboard Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

DRE Motherboard and Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

3. Preventive Maintenance

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1

Necessary Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

PM Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Modifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

EM Call Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Performing the PM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Resetting the PM Counts and Changing the Service History . . . . . . . . . . . . . . . . . . . 3-8

Completing the PM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

2011-08-15 – 9G9002 iii

SERVICE MANUAL

4. Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1

Display Screen Symbols—Detailed Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3

DICOM Printer Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-4

Machine Control System (MCS) Imager Status Messages . . . . . . . . . . . . . . . . . . . .

4-5

Film Supply Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-6

Job Manager Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-7

Condition Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-8

Clearing Film Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76

Functions of the MCS Board Test Points, Jumpers, and Switches . . . . . . . . . . . . . . 4-80

Motors and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

Using the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82

Log Keying Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Contents of the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85

5. Illustrated Parts List

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

Main Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

Cables and Harnesses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-6

Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-8

Exposure Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Pickup Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Feed Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Processor Drum Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Imaging Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Local Panel (Display Screen) Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Electronics Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Rollback Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

6. Additional Service Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

Accessing the Service Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

Configuring the Laser Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-2

Backing Up and Restoring Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Upgrading Software and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Publication History

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I

iv 2011-08-15 – 9G9002

Installation Instructions

Section 1:

Installation Instructions

Necessary Materials

• Service laptop with MICROSOFT WINDOWS 98 operating system or higher, and MICROSOFT INTERNET

EXPLORER

• Secure Link Client Software version 2.8.1 or higher (SecureLink)

• Web Service Portal Software version 4.0 or higher (Web Portal)

• Crossover cable

• Side cutters or scissors

• Phillips screwdriver

9G9002 – 2011-08-15 1-1

SERVICE MANUAL

Completing the Mechanical Setup

Completing the Uncrating

[1]

Locate and remove the accessories box that contains the documentation, cables, filter, and other accessories.

[2]

Remove the 2 foam assemblies.

Accessories Box Foam Assemblies

[3]

Remove the side covers from the crate.

[4]

Remove the bag from the laser imager.

Caution

The laser imager weighs less than or equal to 54 kg (120 lb) as packaged.

Lift Point Front Lift Point Rear

[5]

Using safe lifting techniques, lift the laser imager from the shipping pallet at the lift points shown and set it on a flat surface.

1-2 9G9002 – 2011-08-15

Installation Instructions

Checking the Accessories

Check that the following items are included in the accessories box with the crate:

• A box with electrical accessories

– Power cord

– Network cable

• A box with 1 deodorant filter

• Publications kit

– Safety Manual

– User documentation CD

– Quick Reference Guides

Moving the Laser Imager

Caution

The laser imager weighs less than or equal to 54 kg (120 lb) as packaged.

[1]

Move the laser imager and accessories to the installation area.

[2]

Position the laser imager to allow a space temporarily of at least 1 m (39 in.) at the back of the imager to install the power cord and network cable.

9G9002 – 2011-08-15 1-3

SERVICE MANUAL

Moving the Shipping Brackets

Shipping brackets are fastened inside the laser imager to keep the parts safe during shipment. You must remove them, and then reinstall them in a different location (as shown) inside the laser imager. This prevents the shipping brackets from becoming lost.

Note

If it is necessary to ship the laser imager again, you must return the shipping brackets to the shipping locations.

[1]

To move the back shipping brackets, remove the:

(a)

Back cover (see Adjustments and Replacements, “Back cover” )

(b)

4 screws that fasten the 2 shipping brackets

Back view of laser imager

Shipping Brackets

[2]

Rotate the shipping brackets and reattach them in the alternate set of holes on the rail.

Shipping Brackets reattached

[3]

Retain the other 2 bracket screws: Install the screws into any of the empty holes where the bracket was attached earlier.

[4]

Install the back cover.

1-4 9G9002 – 2011-08-15

Installation Instructions

[5]

To move the front shipping bracket:

(a)

Open the film supply.

(b)

Remove 4 screws that fasten the shipping bracket.

Front view of laser imager

Front Shipping

(filter removed)

[6]

Use 2 of the screws to reattach the shipping bracket in the alternate set of holes on the left side of the rail.

Shipping Bracket reattached

Front

Shipping

Bracket in

Storage

[7]

Retain the other 2 bracket screws: Install the screws into any of the empty holes where the bracket was attached earlier.

9G9002 – 2011-08-15 1-5

SERVICE MANUAL

[8]

Remove the right cover (see Adjustments and Replacements, “Right Cover” ).

[9]

Cut and remove the tie-wrap from the exposure transport belt. The tie wrap removes tension from the belt during shipping.

Tie Wrap

[10]

Install the right cover.

[11]

Install the deodorant filter.

H221_6030GC

Deodorant Filter

[12]

Close the film supply.

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Installation Instructions

Connecting to Electrical Power

[1]

Locate the power cord. The power cord must match the AC power outlets at your site.

If you cannot use the power cord that is provided, obtain a suitable power cord locally. You must use an agencyapproved power cord rated for adequate amperage with a plug type suitable for your location. Contact your dealer if you need assistance.

[2]

Check that the voltage on the label over the power cord inlet matches the AC voltage at your site.

Caution

If the voltage on the label does not match the AC voltage at your site, do not continue with the installation.

Power cord inlet labels and connectors

Laser Imager

Back Cover

H221_6001AC

[3]

Remove the power cord inlet label.

100 - 120 V

Risk of electric shock

: Dangerous voltage!

[4]

Connect the power cord to the:

• AC power connector on the laser imager.

• Building AC power outlet.

200 - 240 V

9G9002 – 2011-08-15 1-7

SERVICE MANUAL

Applying Power

[1]

Check that the film supply is closed.

[2]

To start the laser imager, press the power switch on the back of the laser imager to on (|). Wait as the laser imager warms up. The warm-up period might last up to 30 minutes. The display screen shows the progress as the laser imager becomes ready to print.

Note

After the laser imager is energized, it takes approximately 90 seconds before the warm-up countdown is displayed.

Warming up

A countdown to zero (0) indicates how soon the laser imager will be ready to print

The power symbol is yellow and flashing while the laser imager warms up

The warm-up period varies depending on how long the laser imager has been off and the ambient temperature.

Note

If the laser imager does not start, see “Troubleshooting” .

Inserting a Film Cartridge

Important

Make sure that the laser imager is finished energizing before you load film. Opening the film supply before the imager is ready causes errors.

[1]

Open the film supply.

[2]

Insert the film cartridge. Align the cartridge with the label facing up and the perforations to the front. Set the leading edge on the cartridge guides, then slide the film cartridge into the laser imager to engage the detents in the bottom of the cartridge.

Cartridge Guide

Perforations

Detents

Leading edge

Film Supply

[3]

Close the film supply.

[4]

Check that the film count appears on the display screen.

Note

If a film count does not appear, see the Operation Manual for help.

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Installation Instructions

Configuring the Laser Imager

This section instructs how to configure the laser imager using the same methods available to the customer in the

Installation Manual, 9G7567. For additional and more comprehensive configuration procedures, see Section 6:

Additional Service Procedures .

Important

You must restart the laser imager from the service tool to permanently save configuration information.

Setting Up Your Computer to Communicate with the Laser Imager

Do this procedure at your computer.

[1]

Select

Start > Settings > Network Connections

Note

Depending on your operating system, this might be

Start > Settings > Network and Dial-up Connections

[2]

Right-click

Local Area Connection

[3]

Select

Properties

[4]

Select

Internet Protocol (TCP/IP)

[5]

Click

Properties

Important

Remember or write down your current settings, as you will reset your computer to these settings near the end of the installation.

[6]

Select the

Obtain an IP address automatically

option.

[7]

Click

[8]

Click

9G9002 – 2011-08-15 1-9

SERVICE MANUAL

Connecting Your Computer to the Laser Imager

Service Port

Crossover Cable

H221_6031HC

[1]

Remove the laser imager top cover.

[2]

Using a crossover cable, connect your computer to the service port on the laser imager.

[3]

Route the crossover cable so that it does not interfere with the top cover when it is installed.

[4]

Install the top cover.

1-10 9G9002 – 2011-08-15

Installation Instructions

Configuring Site-Specific Information

Important

To modify the configuration settings for several areas in this section, you must be logged on to the service tool via

Secure Link.

[1]

Log on to your Secure Link account.

[2]

Make sure that the IP address in the Secure Link window matches the service portal:

192.168.0.1

[3]

Launch the Web Service Portal Software (Web Portal).

The main screen for the service tool displays.

Note

If you are using INTERNET EXPLORER 8, set the browser window to Compatibility View: Click the Compatibility

View toolbar button. This corrects some potential viewing issues with IE8. If the icon is not on the toolbar, select

Tools > Compatibility View

from the browser menu.

[4]

Select

Wizards > Installation Assistant

[5]

Click at the bottom of the screen. The Network Configuration screen appears.

[6]

Enter:

• Host Name

• IP Address

• Subnet Mask

• Default Gateway

Note

This information should have been gathered on the Pre-installation Manual. If you need help, see the network administrator.

[7]

Click

Save

[8]

Click . The Clock Configuration screen appears.

Important

The system clock is set before the laser imager is shipped to you. If the time zone is not correct, change it. When you change the time zone, the time and date display correctly.

[9]

Are the time zone, date, and time correct?

Yes

Advance to Step 11 .

Continue with the next step.

9G9002 – 2011-08-15 1-11

SERVICE MANUAL

[10]

Will you set the clock manually, or does the site use a time server for synchronization?

Manually

a. Select the time zone.

b. Edit the time if needed.

c. Click

Save

Synchronization

a. Select the

Enable Time

Synchronization

check box.

b. In the IP Address field, type the address of the time server to be used for synchronization.

c. In the Period field, select the synchronization period (how often the clock is synchronized) from the dropdown menu.

d. Select the time zone.

e. Click

Save

[11]

Click . The System Identification screen appears.

Note

Completing this screen is optional.

[12]

Enter the following information:

• Country Code

• Postal Code

• Hospital Name

• Department Name

• Device Location

[13]

Click

Save

[14]

Click to return to the main screen.

[15]

Select

Utilities > Session > Restart

, and then click

Restart

Note

Make sure to restart using these steps or the network parameters will not be saved.

Wait for the laser imager to restart. The laser imager requires approximately 30 minutes to warm up. After completing is warming up, continue with the next step.

1-12 9G9002 – 2011-08-15

Installation Instructions

Completing the Installation

Checking Image Quality

Laser Imager

Back Cover

Network Connector

[1] Connect the network cable to the:

• Network connector on the laser imager.

• Nearest active building network connector.

[2] After the laser imager has completed the warm-up cycle, send an image from each modality that will print to

the laser imager.

Note

The default port No. of the laser imager is set to 5040.

[3] If the image quality must be improved for a modality, optimize the images from that modality:

(a) From the main screen, select Wizards > Image Quality.

(b) Cancel all pending print jobs or wait until all print jobs are printed.

(c) Under Optimization Steps, click

(d) Send an image from the modality, and then click

Note

The image does not print until you click the button.

(e) View the test print and visually select the optimal image.

(f) Under Image Number, click

to select the number of your optimal image.

(g) Under Optimization Steps, click

again to continue.

(h) Check the status and result data near the bottom of the screen.

(i) Send another image from the modality and check the print.

Note

If none of the images are optimal for the site, see Additional Service Procedures, “Checking Image Quality” .

[4] Continue with

“Backing Up the System Configuration” .

A4A9YG220B_111019 1-13

SERVICE MANUAL

Backing Up the System Configuration

For the laser imager:

[1]

Select:

Utilities > Backup/Restore

[2]

To make a backup of the configuration parameters to the DRE flash drive, click

Backup

[3]

To download the backup data to your laptop computer:

(a)

Click

Download Backup

(b)

Click

Save

in the confirmation window.

(c)

Select a folder name to place the file in.

(d)

Click

Save

to place the backup file in the selected folder.

[4]

Log off from the service tool (see Additional Service Procedures, “Logging Off the Service Tool” ).

[5]

Remove the top cover.

[6]

Disconnect the crossover cable and restore the settings to your computer if necessary.

[7]

Install the top cover.

Discarding Excess Material

When you are finished and the laser imager is operational, discard all excess shipping materials in a manner suitable to local ordinances.

Instructing the Operator

Before you leave the installation site, instruct the operator:

• How to load film into the laser imager.

• How to change the deodorant filter on the laser imager.

• To read the Safety Manual, 9G7565, and the Operation Manual, 9G7564.

1-14 9G9002 – 2011-08-15

Installation Instructions

Troubleshooting

Laser Imager Does Not Start

Caution

Never pull on the cord to disconnect the plug from the wall outlet. Grasp the plug and pull to disconnect.

[1]

Press the power switch on the back of the laser imager off (0), and then on (|), to restart the laser imager.

If this does not solve the problem, continue with Step 2 .

[2]

Disconnect the power cord from the wall outlet.

[3]

Check that the power cord is properly connected to the AC power connector on the laser imager.

[4]

Plug the power cord into the wall outlet.

[5]

Check that the wall outlet is energized.

Error Codes

The following codes might appear during the installation. If so, see the table to resolve them. For a complete list of error codes, see Diagnostics, “Condition Codes” .

Note

As shown in the table, the same code appears as a 3-digit number on the display screen and as a 5-digit number at the Web Portal. See Diagnostics, “Condition Codes” for more information.

Display Screen Web Portal Web Portal Message

006 20006 Disconnected or Faulty

Network Cable

209

701

704

175

20209

20701

20704

21175

Laser Imager Opened

During Self Test none none

Rollback Failed to

Engage Cartridge

Action

Check and reconnect the network cable on both ends. Try a different cable. Check that the network is functioning at your site.

If the error persists, call for service.

Close the cover. Restart the laser imager.

If the error persists, call for service.

Close the cover.

The network connection to the laser imager has been lost. Restart the laser imager.

If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager.

Insert a different film cartridge into the laser imager.

If the error persists, call for service.

9G9002 – 2011-08-15 1-15

SERVICE MANUAL

This page is intentionally blank.

1-16 9G9002 – 2011-08-15

Adjustments and Replacements

Section 2: Adjustments and Replacements

Processor—Drum Temperature Adjustment

Adjustment Specification

Purpose:

Special Tools:

To set the correct temperature for the drum

Setting Temperature:

This procedure is required after replacing the processor assembly, processor drum, or the

DRE board, or if you expect that drum temperatures are causing image quality problems.

Specification:

The temperature at the processor drum must be between 123.5–124.5 °C.

• Temperature meter with probe

• Block for probe, kit

Prerequisites

• Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool

• Crossover cable

None

Note

• A temperature meter and probe with a bar type element must be used for this procedure. Probes with circular type elements will not provide correct readings. The temperature meter and probe must be calibrated together, at least once per year. If the probe breaks, a new probe and the existing meter must be calibrated again.

• The temperature meter must be at room temperature during this procedure. If the meter has been in a hot or cold vehicle, allow it to adjust to room temperature before using.

9G9002 – 2011-08-15 2-1

SERVICE MANUAL

To Check:

[1]

Energize the laser imager and let it warm to operating temperature.

[2]

Prepare the meter:

(a)

Install the block on the probe 140.0 mm (5.5 in.) from the probe sensor.

(b)

Clean the probe with alcohol wipes.

(c)

Set the meter to display in °C.

Block

140.0 mm (5.5 in.)

Probe Sensor

Probe

[3]

Remove the back cover.

Meter

2-2 9G9002 – 2011-08-15

Adjustments and Replacements

[4]

Insert the probe into the slot on the left rear of the processor assembly, feed it upward, and let the rotation of the processor drum pull the probe until the block reaches the slot.

Note

If the laser imager is in Standby mode, the processor drum pulls the probe very slowly and it may be difficult to detect movement.

Processor Assembly

Drum

Slot

Probe

[5]

Allow the temperature reading on the meter to stabilize. This requires approximately 90 seconds.

[6]

Check that the temperature at the processor drum is between 123.5–124.5 °C.

[7]

Pull back slightly, 1.0–2.0 cm (0.4–0.8 in.), on the block to confirm that the highest temperature is being read.

[8]

Is the temperature within specification?

Yes

Remove the probe, and then install the back cover.

Note the highest temperature reading, and then perform the drum temperature adjustment procedure .

9G9002 – 2011-08-15 2-3

SERVICE MANUAL

To Adjust:

[1]

Log on to the service tool (see Additional Service Procedures, “Logging On to the Service Tool” ).

[2]

Select

Configuration > Hardware > Processor Configuration

[3]

Click

Modify

[4]

In the Temperature field, enter the temperature measured by the meter.

Note

The Offset field indicates the offset value between the Set Point field and the Temperature field.

[5]

Click

Set Temperature

[6]

Allow approximately 10 minutes for the temperature of the processor drum to become stable.

[7]

Use the meter to check the temperature of the processor drum. The temperature must be 123.5–124.5 °C.

[8]

When the temperature is between 123.5–124.5 °C, close the Processor Configuration window.

[9]

Log off from the service tool (see Additional Service Procedures, “Logging Off the Service Tool” ).

[10]

Install the back cover.

2-4 9G9002 – 2011-08-15

Adjustments and Replacements

Imaging Assembly—Start Index Delay Adjustment

Adjustment Specification

Purpose:

Specification:

Special Tools:

Prerequisites

To adjust Start of Scan timing to center an image left to right on the film

Borders on the left and right of the image should be equal.

• Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool

• Crossover cable

None

To Check:

The Start Index Delay affects the left edge of the film orientations shown.

[1]

Log on to the service tool.

[2]

From the Service menu, select

Diagnostics > DRE > Advanced Test Print

[3]

Select

Smpte8Bit

from the Test Profile drop-down list.

[4]

Click

Run

[5]

Check the test print to verify the left and right borders are equal.

9G9002 – 2011-08-15 2-5

SERVICE MANUAL

To Adjust:

[1]

Select

Configuration > Hardware > Optics

[2]

Observe the number displayed in the Index Delay window.

Note

There are two Index Delay adjustments depending on the width of the film. Make sure you are adjusting for the correct film width.

• When viewing the film on a light box, the notch on the film must be in the upper right.

• If the left border, as viewed on a light box, is too narrow, the number must be decreased.

• If the left border, as viewed on a light box, is too wide, the number must be increased.

[3]

To decrease or increase the left border on the test print, do one of the following:

To decrease the left border:

Click

Modify

and

increase

the number in the Index Delay window.

To increase the left border:

Click

Modify

and

decrease

the number in the Index Delay window.

Increasing or decreasing the Index Delay value by

is equal to a 1.00 mm (0.04 in.) change.

[4]

Click

Save

[5]

Make another test print and check the Index Delay area again.

[6]

Repeat Steps 3 – 5 until the left border matches the right border.

2-6 9G9002 – 2011-08-15

Adjustments and Replacements

Imaging Assembly—Page Start Adjustment

Adjustment Specification

Purpose:

Specification:

Special Tools:

Prerequisites

To adjust Start of Page timing to obtain a 2.00 mm (0.08 in.) half-tone density border at the leading edge of the film.

Note

that for notched film, this is the edge opposite the notch.

A 2.00 mm (0.08 in.) half-tone border is visible only at the leading edge of the film.

• Laptop computer with MICROSOFT INTERNET EXPLORER

• Service tool

• Crossover cable

None

To Check:

The leading edge affected by the Page Start adjustment is shown for each film size.

[1]

Log on to the service tool.

[2]

From the Service menu, select

Diagnostics > DRE > Advanced Test Print

[3]

Select

Smpte8Bit

from the Test Profile drop-down list.

[4]

Click

Run

9G9002 – 2011-08-15 2-7

SERVICE MANUAL

[5]

Check for a 2.00 mm (0.08 in.) half-tone density at the leading edge of the film with no transparent area appearing.

Printing above half-tone border

Correct

2.00 mm (0.08 in.) half-tone density border

To Adjust:

[1]

Select

Configuration > Hardware > Optics

Incorrect

[2]

Observe the number displayed in the Page Start Delay window.

Note

There are two Page Start Delay adjustments depending on the width of the film. Make sure you are adjusting for the correct film width.

• When viewing the film on a light box, make sure you are looking at the leading edge.

• If the half-tone density, as viewed on a light box, is less than 2 mm, the number must be decreased.

• If the half-tone density, as viewed on a light box, is greater than 2 mm, the number must be increased.

[3]

To decrease or increase the half-tone density border on the test print, do one of the following:

To increase the border:

Click

Modify

and

decrease

the number in the Page Start Delay window.

To decrease the border:

Click

Modify

and

increase

the number in the Index Delay window.

Increasing or decreasing the Page Start Delay value by

is equal to a 1.00 mm

(0.04 in.) change.

[4]

Click

Save

[5]

Make another test print and check the Page Start Delay area again.

[6]

Repeat Steps 3 – 5 until the half-tone density border is within specification.

2-8 9G9002 – 2011-08-15

Adjustments and Replacements

Top Cover

Prerequisites:

None

Removal

Lift up on the top cover and remove it. The top cover is not secured with any screws but rests on channels.

Channel

Installation

Reverse the steps in the removal procedure.

Note

For best results, set the pins on the front edge of the cover into the channels, and then lower the rear edge onto the laser imager.

9G9002 – 2011-08-15 2-9

SERVICE MANUAL

Left cover

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

Removal

[1]

Remove the top cover.

[2]

Loosen the captive thumb screw.

[3]

Open the film supply.

[4]

Loosen the captive thumb screw located under the exit tray.

Captive

Thumb Screw

[5]

Remove the left cover.

Installation

Reverse the steps in the removal procedure.

2-10 9G9002 – 2011-08-15

Adjustments and Replacements

Right Cover

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

Phillips screwdriver

Tools:

Removal

Risk of electric shock

: Dangerous voltage present.

[1]

Remove the top cover and open the film supply.

[2]

Remove 2 screws that attach to the right cover standoffs.

• 1 screw accessible from the top

• 1 screw located underneath the exit tray

Right Cover

Screws

H221_6003AC

[3]

Remove the right cover from the laser imager.

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-11

SERVICE MANUAL

Back cover

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

Phillips screwdriver

Tools:

Removal

Risk of electric shock

: Dangerous voltage present.

[1]

Remove 2 screws from the back cover.

Back Cover Screws

[2]

Remove the back cover.

Installation

Reverse the steps in the removal procedure.

Note

For best results, set the lower edge of the cover into the lip of the imager frame first.

2-12 9G9002 – 2011-08-15

Adjustments and Replacements

Display Screen Assembly

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the top cover .

T10 Torx driver

To Remove:

[1]

Disconnect the connector from the left side of the display screen.

Display Screen

Screws

[2]

Remove 4 screws that hold the electronics board to the mounting bracket.

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-13

SERVICE MANUAL

Interlock Switches—Top and Front Covers and Film Supply

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

T10 Torx driver

Removal

Note

This procedure is used for the left cover, top cover, and film supply interlock switches.

Risk of electric shock

: Dangerous voltage present.

Top Cover Interlock

Left Cover Interlock

Film Supply

Interlock

H221_6004HC

[1]

Open the cover for the interlock you want to remove.

[2]

Remove the 2 screws from the interlock.

[3]

Separate the interlock switch from the housing.

[4]

Disconnect the connector.

Interlock

Housing

H221_6005AC

Screws

Installation

Reverse the steps in the removal procedure. Make sure that the switch is seated by its holes onto the locator pins of the housing.

2-14 9G9002 – 2011-08-15

Adjustments and Replacements

Processor Drum

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

– Left cover

T10 Torx driver

Removal

Caution

Hot Surface

: When the laser imager is initially de-energized, the processor drum and rollers are hot. Take care when removing the processor drum.

Caution

Be sure to loosen the correct screws. Loosening the wrong screws will cause the bearings or the springs in the retainer to become loose and difficult to reset.

9G9002 – 2011-08-15 2-15

SERVICE MANUAL

[1]

Remove the 2 rear screws and bushings from the drum cover, 1 set on each side of the cover.

Processor Drum

Drum Drive Belt

Wire Saddle

Processor Connector

Drum Cover Screw, rear

Caution

• The surface of the processor drum is easily damaged by fingernails and jewelry. Handle the processor drum with one hand on the drum pulley and the other hand on the opposite end.

• Do not touch the silicone surface of the processor drum.

• When removing the processor drum take care not to damage the connector.

[2]

Open the drum cover by pivoting it forward on its front screws.

[3]

Open the wire saddle that secures the connector to the partition near the DRE motherboard.

[4]

Disconnect the processor connector from the bulkhead.

[5]

Disengage the drum drive belt from the drum pulley.

[6]

Remove the processor drum and set it on a flat, stable surface.

Installation

Reverse the steps in the removal procedure. The C-shaped feature on the slip ring assembly of the drum must straddle the bracket.

Note

Whenever a new processor drum is installed, you must adjust the processor temperature (see “Processor—Drum

Temperature Adjustment” ).

2-16 9G9002 – 2011-08-15

Adjustments and Replacements

Drum Drive Belt

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

• 7 mm nut driver

• T10 Torx driver

Removal

Belt Tensioner

Spring

Tensioner Bracket Nut (1) / Screws (2)

Motor

Connector

[1]

Disconnect the connector from the drum drive motor.

[2]

Remove the 1 nut and 2 screws from the belt tensioner bracket.

[3]

Carefully slide the tensioner with the motor off the stand-off screw, and then unhook the spring.

[4]

Set the tensioner and motor aside.

9G9002 – 2011-08-15 2-17

SERVICE MANUAL

[5]

Remove the drum drive belt from the exit pulley.

Drum Drive Belt

Slip Ring Assembly

Wire Saddle

Exit Pulley

Processor Drum

Pulley

Drum Drive

Connector

Drum Drive

Bracket Screws

[6]

To remove the belt completely, you must free it from the processor drum pulley:

(a)

Open the wire saddle and disconnect the drum drive connector.

(b)

Remove the front screw and loosen the rear screw on the drum drive bracket.

(c)

Pivot the drum drive bracket toward the back of the imager and remove the belt from the pulley.

Installation

[1]

Slide the belt over the processor drum pulley.

[2]

Pivot the drum drive bracket back into place. Make sure that the C-shaped feature on the slip ring assembly straddles the bracket.

[3]

Install and tighten the 2 bracket screws.

[4]

Connect the drum drive connector.

[5]

Hold the tensioner in position and place the belt over the exit pulley and the tensioner pulley.

• The bottom of the belt sits on the top of the tensioner pulley.

• The top of the belt runs just underneath the top of the tensioner bracket.

[6]

Set the tensioner onto the end of the screw and attach the spring.

[7]

Slide the tensioner completely into place, and then install the 1 nut and 2 screws.

[8]

Connect the connector to the drum drive motor.

[9]

Install the covers.

Note

The teeth on the belt must mesh properly with the teeth on the pulley. The longest span of the belt should deflect a maximum of 1.27 cm (0.50 in.) when finger pressure is applied.

2-18 9G9002 – 2011-08-15

Adjustments and Replacements

Processor Fan Assembly

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

Removal

Note

Two fan assemblies are located under the left and right sides of the deodorant filter mount.

[1]

Open the film supply.

Deodorant

Filter Mount

Screws

H221_6007BC

[2]

Remove the:

• Filter

• 5 screws from deodorant filter mount

• Deodorant filter mount

[3]

Disconnect the connector from the fan assembly that you want to remove.

Screws

H221 6008BC

[4]

Remove the:

• 2 screws from the fan assembly that you want to remove

• Fan assembly

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-19

SERVICE MANUAL

Felt Pad Assembly

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Left cover

Removal

Caution

Hot Surface

: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when working in the area of the processor.

[1]

De-energize the laser imager.

Felt Pad Assembly

Screw (1 of 2)

Felt Pad Assembly

Captive Thumb Screws

Heat Shield

Cooling Plate

[2]

Loosen the 2 captive thumb screws on the heat shield, and then lift the heat shield open.

[3]

Remove the:

• 2 screws that hold the felt pad assembly to the cooling plate

• Felt pad assembly

2-20 9G9002 – 2011-08-15

Installation

[1]

Fit the edge of the felt pad into the channel of the film diverter assembly.

Adjustments and Replacements

[2]

Install and tighten the 2 screws.

[3]

Close the heat shield and tighten the captive screws.

[4]

Install the top cover and the left cover.

[5]

Connect the power cord, and then energize the imager.

9G9002 – 2011-08-15 2-21

SERVICE MANUAL

Film Diverter Assembly

Prerequisites:

Remove the Felt Pad Assembly

Removal

Caution

Hot Surface

: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when working in the area of the processor.

[1]

Remove the 3 screws that hold the film diverter assembly to the cooling plate.

[2]

Remove the film diverter assembly.

FIlm Diverter Assembly

Film Diverter Assembly

Screws

Cooling Plate

Installation

[1]

Clean any residue in the area before you install the film diverter.

[2]

Install the new film diverter assembly with the 3 screws.

[3]

Install the felt pad assembly .

[4]

Close the heat shield and tighten the captive screws.

[5]

Install the top cover and the left cover.

[6]

Connect the power cord, and then energize the imager.

2-22 9G9002 – 2011-08-15

Adjustments and Replacements

Processor Cover

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

– Left cover

T10 Torx driver

Removal

Important

The bearings on the ends of each roller are loose. Be sure to remove the correct screws at the side of the processor.

Loosening the wrong screws will cause the bearings or the springs in the retainer to become loose and difficult to reset.

[1]

Remove 2 screws and bushings on each side of the processor cover.

Note

The front retaining rod is held in place by the front screws and is free after you remove them.

Drum Cover Screw, front

Processor Drum

Drum Cover Screw, rear

[2]

Remove the processor cover.

Installation

Reverse the steps in the removal procedure. Make sure that the front retaining rod is secured when you install the front screws of the cover.

9G9002 – 2011-08-15 2-23

SERVICE MANUAL

Densitometer Assembly

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

– Left cover

Removal

[1]

Open the heat shield, and then remove the felt pad assembly (see “Felt Pad Assembly” ).

[2]

Disconnect the connector on the top of the cooling assembly.

Cooling Assembly

Lower Screw

Connector, top

Cooling Assembly Brackets

Cooling Assembly

Lower Screw

Cooling Assembly

Connector, bottom

H221_6033GC

[3]

Disconnect the connector on the bottom of the cooling assembly from the main wiring harness.

2-24 9G9002 – 2011-08-15

Adjustments and Replacements

[4]

Remove the:

• 2 screws and left cooling assembly bracket

• 2 screws and right cooling assembly bracket

• Lower 2 screws of the cooling assembly

[5]

Remove the cooling assembly and densitometer, and pull the attached cable harness through the frame.

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-25

SERVICE MANUAL

Feed Roller Motor

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

T10 Torx driver

Removal

[1]

Disconnect the connector from the motor.

Nip Feed Roller Motor

Connector

2-26 9G9002 – 2011-08-15

[2]

Remove the 2 motor bracket screws.

E-ring

Adjustments and Replacements

Motor Screws

Motor

Gear

Bracket Screw

H221_6012HC

[3]

Hold the motor and bracket to keep the remaining connectors free of tension, and then remove the 2 screws that attach the motor.

[4]

If you need to keep the gear to use with the new motor, remove the:

(a)

E-ring

(b)

Gear from the shaft

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-27

SERVICE MANUAL

Feed Roller Nip Drive Belt

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the right cover

Removal

Important

The belt and pulleys must be removed as a set for the belt to fit onto the pulleys.

Nip Drive Belt and Pulleys

[1]

Remove the:

(a)

E-rings from the 2 nip drive belt pulleys

(b)

2 pulleys from their shafts

(c)

Nip drive belt

Installation

Reverse the steps in the removal procedure.

2-28 9G9002 – 2011-08-15

Adjustments and Replacements

Rollback Motor

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the right cover

T20 Torx driver

Removal

Rollback

Motor

H221_6006HC

[1]

Disconnect the rollback motor connector.

Important

An anti-rotational nut secures the lower screw that holds the motor. Press the nut against the back of the motor as you untighten the lower screw to keep the nut from falling down when the motor is released.

[2]

Remove the:

(a)

2 screws

(b)

Motor

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-29

SERVICE MANUAL

Film Cartridge Detect Sensor

Prerequisites:

Tools:

Remove the DRE motherboard bracket.

• T10 Torx driver

• Small flathead screwdriver (optional)

Removal

ESD

Possible damage from electrostatic discharge.

When installing circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.

[1]

Remove the 4 screws near each corner of the film guide, and then remove the film guide.

After you remove the film guide, the 2 film transport guides are visible.

Top Film

Transport Guide

Front Film

Transport Guide Film Cartridge Detect

Sensor

Connector terminal

H221_6013HC

Film Guide

The imaging roller of the exposure transport can be scratched easily while working in that area. To protect the roller, cover the roller opening with a sheet of used film.

[2]

For better access to the sensor, remove the front and top film transport guides.

(a)

Remove the 2 screws at the ends of the front film transport guide, and then remove the guide.

(b)

Remove the 4 screws at the corners of the top film transport guide, and then remove the guide.

2-30 9G9002 – 2011-08-15

Adjustments and Replacements

[3]

Remove the connector from the film cartridge detect sensor.

Note

The connector position is tight. You might need to use a small flathead screwdriver to remove the connector.

[4]

Remove the sensor screw and then remove the film cartridge detect sensor.

Installation

Reverse the steps in the removal procedure, except install the front film transport guide

before

you install the top film transport guide (Step 2 ).

9G9002 – 2011-08-15 2-31

SERVICE MANUAL

Vacuum Pump

Prerequisites:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the back cover .

T20 Torx driver

Tools:

Removal

Screw

Vacuum Pump

Connector

Clamp Tubing connections

[1]

Remove the:

(a)

Screw from the clamp

(b)

Loop clamp from the vacuum pump

Important

When disconnecting the tubing, leave the tie wrap in place.

[2]

Disconnect the:

(a)

Connector

(b)

Tubing

Installation

[1]

Connect the:

(a)

Tubing

(b)

Connector

[2]

Place the loop clamp around the vacuum pump.

[3]

Insert the screw through the ends of the loop clamp.

[4]

Install the screw with clamp and pump onto the frame.

2-32 9G9002 – 2011-08-15

Adjustments and Replacements

Pickup Assembly

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

– Top cover

– Right cover

– Left cover

• T20 Torx driver

• Small flathead screwdriver

Removal

[1]

From the right side of the imager, disconnect the pickup assembly connector.

Pickup Assembly

Mounting Screws (2 of 4)

Connector

[2]

From the left side of the imager, disconnect the tubing at the interconnect joint.

Tubing Interconnect Joint

Manual Rollback Knob

9G9002 – 2011-08-15 2-33

SERVICE MANUAL

[3]

Remove the left and right side rollback springs.

[4]

Move the rollback assembly to the fully open position.

[5]

From the left side of the imager, remove the E-ring from the end of the rollback knob, and then remove the knob.

This allows more clearance to remove the pickup assembly.

[6]

Remove 2 screws each on the left and right side of the imager.

Pickup Assembly

Rollback Springs

E-ring

Manual

Rollback Knob

Pickup Assembly

Mounting Screws

(2 of 4)

[7]

Pull the film pickup assembly through the slot on the left side of the laser imager and place it on a flat, stable surface.

Installation

Reverse the steps in the removal procedure.

2-34 9G9002 – 2011-08-15

Suction Cup

Prerequisites:

Remove the pickup assembly .

Removal

Pull the suction cup straight from the shaft.

Adjustments and Replacements

Suction Cup

Shaft

H221_6016GC

Installation

Push the cup onto the shaft until it is fully seated.

9G9002 – 2011-08-15 2-35

SERVICE MANUAL

Pickup Home Sensor

Prerequisites:

Tools:

Remove the pickup assembly .

T10 Torx driver

Removal

Screw

Motor Gear

Pickup Home

Sensor

[1]

Turn the motor gear to extend the pickup assembly to full length.

[2]

Disconnect the connector.

[3]

Remove the:

(a)

Screw

(b)

Pickup home sensor

Installation

Reverse the steps in the removal procedure.

2-36 9G9002 – 2011-08-15

Film Contact Sensor

Prerequisites:

Tools:

Remove the pickup assembly .

T10 Torx driver

Removal

Film Contact

Sensor

Adjustments and Replacements

[1]

Disconnect the connector.

[2]

Remove the:

(a)

Screw

(b)

Film contact sensor

Installation

Reverse the steps in the removal procedure.

9G9002 – 2011-08-15 2-37

SERVICE MANUAL

Imaging Assembly

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove:

– Top cover

– Right cover

– Left cover

• To support the imaging assembly during the procedure, move the front and rear shipping brackets into their shipping location (see Installation

Instructions, “Moving the Shipping Brackets” ). Use at least 2 screws per bracket.

T20 Torx driver

Removal

[1]

Remove 6 connectors from the MCS board:

• 4 across the bottom of the board (J19, J20, J21, J22)

• 2 on the right side of the board (J15, J17)

[2]

Remove 2 screws on the right of the MCS board bracket.

Screws

Connectors

2-38 9G9002 – 2011-08-15

Adjustments and Replacements

[3]

Swing the MCS board open.

Screws

(2 of 4)

MCS Board

Imaging Assembly

Hole for

Connectors

[4]

Pull the 2 connectors in through the hole in the frame.

[5]

Remove the 4 screws that secure the imaging assembly:

• 2 screws from the front guide rail

• 2 screws from the rear guide rail

[6]

Carefully remove the imaging assembly and place it on a flat, stable surface.

Installation

Important

You must make a calibration print after installing the new imaging assembly.

[1]

Reverse the steps in the removal procedure.

[2]

Move the shipping brackets back to the operational position.

[3]

Print a calibration image.

[4]

Check the Start of Page and Index Delay settings.

Screws

(2 of 4)

9G9002 – 2011-08-15 2-39

SERVICE MANUAL

Optics and Exposure Transport

Prerequisites:

Tools:

Remove the imaging assembly .

T20 Torx driver

Removal

[1]

Remove 2 screws on each side of the imaging assembly where the optics and exposure transport are joined.

[2]

Carefully separate the optics from the transport.

Exposure Transport

Screws

Optics

Installation

Reverse the steps in the removal procedure.

Note

Use the alignment pins near the screw holes to help line up the two components.

2-40 9G9002 – 2011-08-15

Adjustments and Replacements

Exposure Transport Belt

Prerequisites:

Tools:

Remove the:

• Top cover

• Right cover

T10 Torx driver

Removal

[1]

Remove the:

(a)

5 cover screws

(b)

Exposure transport cover

Cover

Screws

Belt

Cover

Screws

[2]

Push down on the tensioner to release pressure on the belt.

[3]

Slide the belt off the lower shaft and remove the belt.

Installation

Reverse the steps in the removal procedure.

Shaft

Tensioner

9G9002 – 2011-08-15 2-41

SERVICE MANUAL

Exposure Transport Motor

Prerequisites:

Tools:

Remove the:

• Imaging assembly

• Exposure transport belt

• T10 Torx driver

• Small flathead screwdriver (optional)

Removal

[1]

Disconnect the connector from the motor.

Note

The connector position is tight. If necessary, use a small flathead screwdriver to remove the connector.

Exposure Transport

Motor

Connector terminal

[2]

Remove the:

(a)

4 screws

(b)

Exposure transport motor

Installation

Reverse the steps in the removal procedure.

Motor Screw

(1 of 4)

2-42 9G9002 – 2011-08-15

Adjustments and Replacements

Power Supply Board

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the back cover .

T10 Torx driver

Removal

ESD

Possible damage from electrostatic discharge.

When installing circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.

[1]

Remove the:

• 2 power supply shield screws

• Power supply shield

[2]

Disconnect the input and output connectors, 1 on each side of the power supply board.

Connectors

Power Supply Shield

Power Supply

Screw (1 of 4)

Power Supply

Board

H221_6021BC

[3]

Remove the:

• 4 screws that secure the power supply board to the standoffs

• Power supply board

Installation

Reverse the steps in the removal procedure.

Shield Screw

(1 of 2)

9G9002 – 2011-08-15 2-43

SERVICE MANUAL

Machine Control System (MCS) Board

Prerequisites:

Tools:

• Perform “Making a Configuration Backup” .

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the:

– Top cover

– Right cover

T10 Torx driver

Removal

ESD

Possible damage from electrostatic discharge.

When installing circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.

Screws

Connectors

[1]

Disconnect all connectors.

[2]

Remove:

• 6 screws

• Machine Control System (MCS) board

Installation

Reverse the steps in the removal procedure.

Note

If necessary, perform “Restoring the Configuration” .

2-44 9G9002 – 2011-08-15

Adjustments and Replacements

DRE Motherboard Bracket

Prerequisites:

Tools:

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the back cover .

7 mm nut driver

Removal

ESD

Possible damage from electrostatic discharge.

When installing circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.

[1]

Remove the 5 tie wraps that hold the cables in place near the DRE motherboard bracket.

[2]

Disconnect the connector and 3 network cables from the DRE motherboard.

Connector

Tie Wraps

9G9002 – 2011-08-15 2-45

SERVICE MANUAL

[3]

Remove:

• 4 nuts

• Bracket with DRE motherboard

Installation

Reverse the steps in the removal procedure.

Note

If necessary, perform “Restoring the Configuration” .

Nut

(1 of 4)

Bracket with

DRE motherboard

2-46 9G9002 – 2011-08-15

Adjustments and Replacements

DRE Motherboard and Flash Drive

Prerequisites:

• Perform “Making a Configuration Backup” .

• Close the film cartridge. (Touch the Pause button on the display screen.)

• De-energize the laser imager.

• Disconnect the power cord.

• Remove the back cover .

Removal

ESD

Possible damage from electrostatic discharge.

When installing or working with circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.

[1]

Disconnect the connector and 3 network cables from the DRE motherboard.

Connector

9G9002 – 2011-08-15 2-47

SERVICE MANUAL

[2]

Remove the:

(a)

4 screws that mount the DRE motherboard to the bracket.

(b)

DRE motherboard from the bracket.

(c)

If you are replacing the motherboard, remove the USB keylock to install on the new motherboard.

Screw

(1 of 4)

DRE Motherboard

Bracket

USB Keylock

Screws

(3 of 4)

[3]

Slide the flash drive out from the port on the back of the DRE motherboard.

Back of DRE Motherboard

Flash Drive

2-48 9G9002 – 2011-08-15

Adjustments and Replacements

Installation

Important

If replacing the motherboard, remove the USB keylock from the old motherboard and install it on the new motherboard.

[1]

Reverse the steps of the removal procedure.

[2]

Energize the imager.

[3]

After the system is operational, perform “Restoring the Configuration” .

9G9002 – 2011-08-15 2-49

SERVICE MANUAL

This page is intentionally blank.

2-50 9G9002 – 2011-08-15

Preventive Maintenance

Section 3: Preventive Maintenance

Necessary Materials

The materials necessary for performing Preventive Maintenance (PM) are:

• Tools

• PM materials

Required Tools

• Laptop computer with MICROSOFT WINDOWS 98 operating system or higher and MICROSOFT INTERNET

EXPLORER

• Service tool

• Crossover cable

• Temperature meter with probe

• Block for probe, kit

• Vacuum cleaner

• Flashlight

• Scraper – recommended blade size is 1.25 × 4.75 in.

• T20 Torx driver

• T10 Torx driver

PM Materials

Part No.

—

A4A99G7543

A4A99G5904

—

Description

3M Auto-Pak tack cloth

Alcohol wipes

Cleaning pads, 10 × 10 cm (4 × 4 in.)

Bag with tie-wraps

Deodorant filter

Felt pad assembly

Safety glasses with side shields

Notes

Texwipe TX1065, 50 each

100 each

Use one bag for each PM.

Take 3 to the PM site

Replace every PM (20,000 cycles)

PM Intervals

Important

A Preventive Maintenance (PM) call must be made every 20,000 film cycles. To consistently produce high quality images, the imager must receive periodic routine maintenance. Perform PM procedures:

• Every Emergency Maintenance Call (EM)

• Every 20,000 cycles the display screen displays a message prompting the user to schedule preventive maintenance. The procedures listed in the 20,000 cycle checklist should be performed as soon as possible after the 20,000 cycle PM prompt.

9G9002 – 2011-08-15 3-1

SERVICE MANUAL

Modifications

Important

Check the modification status of the imager at each PM call. If any Type 1 modifications are outstanding, install them during the call. It is important to fit modifications promptly at scheduled maintenance times to improve and maintain imager performance to corporate and customer expectations.

EM Call Checklist

If the number of prints since the last PM is more than 18,500, use the 20,000 Cycle PM Procedure instead of the EM call checklist.

[1]

Repair the print problem that caused the EM call.

[2]

Touch the Pause icon on the display screen to close the film cartridge.

[3]

De-energize the laser imager, and then disconnect the power cord.

[4]

Remove the:

• Top cover

• Left cover (see Adjustments and Replacements, “Left cover” ).

• Right cover (see Adjustments and Replacements, “Right Cover” ).

Caution

The processor drum is very hot.

[5]

Remove the 2 rear screws on the processor drum cover , and then pivot the cover open toward the front of the imager.

Rear Screw

Left Side of Imager Right Side of Imager

[6]

Check the processor drum for damage.

If the processor drum is damaged, replace it (see Adjustments and Replacements, “Processor Drum” ).

3-2 9G9002 – 2011-08-15

Preventive Maintenance

Caution

Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and handling.

[7]

Use alcohol wipes to clean the processor drum and processor cover rollers.

Processor Cover

Rollers

Processor Drum

Note

After cleaning, place the used wipes in a bag, close the bag with a tie-wrap, and dispose of it according to local ordinances.

[8]

If you installed a new processor drum, calibrate the processor drum temperature (see Adjustments and

Replacements, “Processor—Drum Temperature Adjustment” ).

9G9002 – 2011-08-15 3-3

SERVICE MANUAL

Performing the PM

Every PM, perform all of the following procedures in the order listed:

[1]

Print a flat-field gray film to compare against the film after PM is complete.

(a)

In the service tool, select

Diagnostics > DRE > Advanced Test Print

(b)

In the Test Profile drop-down list, select

Flat1.8

(c)

Click

Run

[2]

Touch the Pause icon on the display screen to close the film cartridge.

[3]

Open the film supply and remove the film cartridge. Leave the film supply open.

[4]

De-energize the imager, and then disconnect the power cord.

[5]

Remove the:

• Top cover (see Adjustments and Replacements, “Top Cover” ).

• Left cover (see Adjustments and Replacements, “Left cover” ).

• Right cover (see Adjustments and Replacements, “Right Cover” ).

Caution

The processor drum is very hot. Allow it to cool for 10 minutes before cleaning.

[6]

Pivot open the processor drum cover .

Continue with the next steps while the processor drum cools.

[7]

Remove the deodorant filter.

[8]

Use a vacuum cleaner to clean the:

• Deodorant filter area

• Filter duct

• Exhaust plenum

3-4 9G9002 – 2011-08-15

Preventive Maintenance

Processor Drum

Exhaust Port

Filter Duct

Exhaust

Plenum

Filter Duct

H221_6024HC

[9]

On the left side of the imager, vacuum the:

• Processor drum exhaust port

• Filter duct

[10]

Vacuum the 2 exhaust holes on the left cover.

Exhaust Holes

Deodorant

Filter area

9G9002 – 2011-08-15 3-5

SERVICE MANUAL

[11]

Take a sheet of the largest size film available and cut it lengthwise to make a strip 8 cm (3 in.) wide.

Note

The strip is used to cover and protect the imaging assembly from debris during cleaning.

[12]

Fold the film strip lengthwise to form a V.

[13]

From the left side of the imager, insert the strip over the imaging roller to cover it.

Folded Strip of Film

[14]

Clean the processor drum .

• Wipe the processor drum with alcohol wipes in one direction with an even steady pressure. Rotate the processor drum while wiping.

• Check the processor drum for imperfections, gouges, and areas of excessive buildup of debris.

[15]

Clean and inspect the processor cover rollers .

[16]

Pivot the processor drum cover closed.

[17]

Pivot the heat shield open .

[18]

Remove the felt pad assembly from the diverter assembly (see Adjustments and Replacements, “Felt Pad

Assembly” ).

3-6 9G9002 – 2011-08-15

Preventive Maintenance

Caution

Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and handling.

[19]

Use alcohol wipes and a scraper to inspect and clean debris and buildup from the:

• Heat shield, including the bottom side of the shield

• Cooling plate

• Densitometer guide

Cooling Plate Heat Shield

Densitometer

Guide

[20]

Vacuum the:

• Top cover

• Film supply

• Entire processor assembly

[21]

Install a new felt pad assembly with 2 screws (see Adjustments and Replacements, “Felt Pad Assembly” ).

[22]

Carefully remove the film you inserted over the imaging roller and discard it.

[23]

Close the heat shield.

[24]

Install the 2 rear screws on the processor drum cover.

[25]

Install the:

• New deodorant filter

• Right cover

• Left cover

• Top cover

[26]

Close the film supply.

[27]

Place all used alcohol wipes and cleaning pads in a bag, close the bag with a tie-wrap, and then dispose of it according to local ordinances.

[28]

Energize the imager.

[29]

Perform “Resetting the PM Counts and Changing the Service History” .

9G9002 – 2011-08-15 3-7

SERVICE MANUAL

Resetting the PM Counts and Changing the Service History

[1]

In the service tool, select

Monitoring and Control > Imager Monitor

The Imager Monitor screen displays.

[2]

Click:

•

Reset Prints To PM

This action also enters the PM record into the service history.

•

Reset Prints To Filter Replacement

[3]

Perform “Completing the PM” .

Completing the PM

[1]

Wait while the processor warms to Ready.

[2]

Check the temperature of the drum (see Adjustments and Replacements, “Processor—Drum Temperature

Adjustment” ).

[3]

If necessary, adjust the temperature.

[4]

Make a flat-field gray test print.

[5]

Compare the test print with the test print made before the PM.

[6]

Make a print of a customer image.

[7]

Check the quality of the print with the customer.

[8]

Leave 2 deodorant filters with the customer.

3-8 9G9002 – 2011-08-15

Section 4: Diagnostics

Using the Service Switch

The service switch is located behind the right cover at the top right corner of the MCS board.

[1]

Touch the Pause icon on the display screen to close the film cartridge.

[2]

De-energize the laser imager, and then disconnect the power cord.

[3]

Remove the:

• Top cover (see Adjustments and Replacements, “Top Cover” ).

• Right cover (see Adjustments and Replacements, “Right Cover” ).

Service Switch

Diagnostics

[4]

To activate the service switch, push the button down to SERV.

[5]

To deactivate the service switch, push the button up to NORMAL.

The Service Mode icon disappears from the display screen.

9G9002 – 2011-08-15 4-1

SERVICE MANUAL

Display Screen Symbols

1 2 3 4

6 7 8 9

Error code

. When lit, this code displays an applicable code for the error, such as film jam, restart error condition, or filter change is needed.

Film Size/Queue symbol

. When lit, this symbol indicates the status of media in the image, such as requested media is not loaded.

Restart symbol

. Indicates an error condition. It requires that you power the laser imager on/ off.

Calibration symbol

. When lit, this symbol indicates that a calibration is in process.

Status/Ready symbol

. Indicates that the laser imager is ready to print or, if it is blinking, that the laser imager is warming up.

Film Size/Count code

. This code changes to indicate the film size loaded and the film count left in the cartridge. If zero, it indicates an empty film cartridge.

Wrench symbol

. Indicates that a filter change or preventive maintenance is needed.

Film Jam symbol

. Indicates that a film jam occurred.

Pause symbol

. When blinking, the film cartridge cover is open.

4-2 9G9002 – 2011-08-15

Diagnostics

Display Screen Symbols—Detailed Descriptions

Symbol Description

Power

• When steady

green

, the laser imager is ready to print.

• When blinking green, the laser imager is processing or printing.

• When steady

yellow

, attention is needed.

Refer to other symbol descriptions for details.

• When blinking yellow, the laser imager is warming up.

The screen also displays the time-until-ready countdown.

Error or Status Code

• A

-digit code displays when an error or status condition is present.

If the laser imager is on and a 3-digit code does not display, the imager is operating normally.

• A

-digit code displays the requested film size if the loaded film size does not match the requested size.

The code alternates between the height and width of the requested size.

Film Count and Dimensions

• Displays the number of films remaining in the film cartridge or the loaded film size

• Displays the height and width of the loaded film size

Calibrate

• When steady

blue

, press this symbol to initiate calibration.

• When blinking blue, calibration is in process.

• When

yellow

, calibration failed or a calibration error occurred.

Pause

• During normal operation, this symbol is off.

• When the film cartridge cover is open, this symbol is on.

– You can press the symbol to close the film cartridge cover.

– To avoid exposing the film to light,

do not open the film supply until the symbol is off

Film Size

• When this symbol is on, the wrong film size is loaded for the requested print job. The

Status Code display shows the requested film size.

• You can press and hold the symbol for five seconds to delete all print requests.

Restart

You must restart the laser imager. An error code also displays to indicate why the restart is required.

Film Jam

Film is jammed. An error code also displays to indicate the location of the jam.

Maintenance

Preventive maintenance is required. An error code also displays to indicate the required action.

9G9002 – 2011-08-15 4-3

SERVICE MANUAL

DICOM Printer Status Messages

In response to a DICOM printer N-GET status request, a printer status message and printer status info message are returned to the requesting Service Class User (SCU). Every error has an associated printer status info message. If more than one (1) error exists when a printer N-GET request is received, a status message is sent in response according to an established priority. The following table shows the DICOM printer status and status info messages:

Printer Status

FAILURE

Printer Status Info

ELEC DOWN

PRINTER DOWN

PROC DOWN

Printer Status

WARNING

Printer Status Info

BAD SUPPLY MGZ

CALIBRATION ERR

CHECK PRINTER

COVER OPEN

EMPTY MEDIASZ

MEDIATP

FILM JAM

FILM TRANS ERR

PROC INIT

PRINTER INIT

PRINTER OFFLINE

4-4 9G9002 – 2011-08-15

Diagnostics

Machine Control System (MCS) Imager Status Messages

The following table describes how the display screen and Web Portal indicate imager status to the user:

Printer Status

Service Mode

Offline

Failed

Display Screen

Web Portal

(remote)

Display

Service Mode

DICOM Status

WARNING /

PRINTER

OFFLINE

Description

The service override switch is enabled. The laser imager is not ready.

Printing

Disabled

Failed

WARNING /

PRINTER

OFFLINE

Printing/delivery has been disabled.

See error tables An error occurred that prevents printing.

(Code will vary)

Self-test Self-test WARNING /

PRINTER INIT

This occurs when power is first applied to the MCS.

Warming up

Door Open

Printing

Warming=xx

Cover Open

Printing

WARNING /

PROC INIT

The processor is currently warming up and will not be ready to print for xx minutes.

WARNING /

COVER OPEN

NORMAL

A laser imager cover is open. Laser imager not ready. (A side cover could be off.)

The laser imager is printing.

Ready

Pause (cartridge close requested)

Ready

Not Ready

NORMAL

WARNING /

COVER OPEN

The laser imager is online and the processor has reached operating temperature.

The laser imager is completing prints in progress.

9G9002 – 2011-08-15 4-5

SERVICE MANUAL

Film Supply Status Messages

The following table describes how the display screen and Web Portal indicate film supply status to the user:

Film Supply

State

Failed

Display Screen

Web Portal

Display

Failed

Description

An error occurred that affects normal operation. The film cartridge is currently not usable. Reinsert the cartridge. If the error recurs, insert a new film cartridge.

Calibrating Calibrating A calibration is in progress for this film cartridge.

Film cartridge empty

Manual Mode

Invalid film cartridge

Ready

Empty and/or sheet count of 0

The film cartridge is inserted but the sheet count is 0. Insert a new film cartridge.

AIQC Off (with normal tray information)

The film in this cartridge does not meet

AIQC standards. However, the laser imager prints if ready.

Invalid Film Tray There is a film cartridge in the film supply, but it does not contain a liner/

RF tag. Install a new film cartridge.

Normal Tray Info The film cartridge is ready to use.

Requires

Calibration

Film cartridge not detected

4-6

Requires

Calibration

No Film Tray

The film cartridge must be calibrated before the laser imager can print.

Initiation of the calibration may require user action.

The film cartridge is not fully inserted into the laser imager. Insert the cartridge.

9G9002 – 2011-08-15

Diagnostics

Film Supply

State

Not Ready

Cartridge closure pending

Varies

Display Screen

Web Portal

Display

Not Ready

Pause

Requested

Description

When the conditions are corrected, the laser imager can print.

You pressed the Pause button, but the film cartridge has not started to close because films are still moving through the imager. When the cartridge finishes closing, the Pause symbol turns off and you can remove the film cartridge.

Job Manager Status Messages

The following table describes how the display screen and Web Portal indicate job status to the user:

Job Manager

Status

Active

Display Screen

Not applicable

No Media

Web Portal Display

Shows how many jobs having this status are queued

Description

The laser imager is accepting

DICOM job requests and film is available for all current jobs.

The laser imager is accepting

DICOM job requests, but film of the correct size and type is not available for at least one current job.

(Status Code shows requested size)

Offline DICOM Offline The laser imager cannot accept any DICOM job requests. Restart the imager.

9G9002 – 2011-08-15 4-7

SERVICE MANUAL

Condition Codes

Subsystems in the laser imager

Note

Each subsystem has a range of error numbers. The numbers have two parts, a subsystem ID number and an error ID number. This number system keeps the error ID numbers given to software components in other laser imagers for similar errors. The subsystem ID and error number are only separated by a hyphen on the Web Portal and not on the display screen or in the error log. For example, the Web Portal displays “20-209” while the error log displays “20209.”

Subsystem IDs

Subsystem ID Subsystem/Component Name

MIM Core Components:

01 Configuration and Control Subsystem

DICOM Input Print Service SCP Subsystem

Study Reclamation Subsystem

Delivery Subsystem

DRE:

13–14

Delivery Subsystem (also contains certain system-wide definitions)

Service tool or Web Portal User Interface

Error ID

01-xxx

04-xxx

05-xxx

06-xxx

10-xxx

13-xxx,

14-xxx

MCS:

General MCS System

Film Supply Drawer

RF Tag

Film Transport (jams and film path controller errors)

Optics (beam power micro and FPGA)

Processor

Densitometer

Display Screen

20-xxx

21-xxx

25-xxx

26-xxx

27-xxx

28-xxx

29-xxx

36-xxx

4-8 9G9002 – 2011-08-15

Diagnostics

Severity Levels

The following table describes the severity levels associated with condition codes for the laser imager:

Severity

0=Fatal

Description

A failure occurred and the laser imager will have to be restarted.

Example

• System resource failure

• Hardware failures for unique subsystems

Display

Screen

Notify

(Notes 1 and 2)

Yes

Web

Portal

Notify

(Notes 1 and 2)

Yes

Recovery

The laser imager must be restarted.

• Configuration/registry failure

• Software init failure

• Network unavailable

Film jam 1=Alert A failure occurred, but it should be temporary and correctable by the user.

Yes Yes The laser imager should be able to continue after the problem is corrected.

If the failure is film supply specific, the laser imager should be able to continue operating using the other film supply.

No recovery needed.

2=Warning An event occurred that should notify the user.

3=Notify An event occurred, but was automatically recovered.

4=Auxiliary Status information

Connection lost (SCU to SCP)

• Communication retries

• Film pickup retry

• Approaching warning sidebands or limits of adjustment

• Indicate status of a supply cartridge, such as film saver on, or manual mode

Yes

A notice is written to the log. The laser imager should be able to continue automatically.

Does not impact laser imager operation.

• Indicate status of the laser imager, such as cover open, or film cartridge missing

Note 1

: This table describes general behavior—there are exceptions to these generalizations, predominantly in the

MIM Core Conditions Section. See the individual errors for specific information about Web Portal and Display

Screen notification and alarms.

Note 2

: The display screen is limited to very simple communication scheme (codes and lights), and so it makes use of the auxiliary codes; the Web Portal's more sophisticated user interface does not require auxiliary codes in order to detect and communicate the same conditions.

9G9002 – 2011-08-15 4-9

SERVICE MANUAL

Condition Code: 01-000 – General Configuration and Control Subsystem Error

Web Portal Message

None

Log Message

General Error in

Configuration and Control

Subsystem

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

A general error occurred in the Configuration and Control Subsystem.

Unknown. This is an unexpected or unknown error; it is not possible to document specific details.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_CONFIG_CONTROL

Condition Code: 01-001 – Maximum Number of Allowed Restarts for a Subsystem or

Component Has Been Exceeded

Web Portal Message

None

Log Message

Maximum Number of

Restarts Exceeded for xxxx

(where xxxx is the subsystem name)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

When a subsystem or component generates a non-recoverable, Configurationand-Control will attempt to shut down and restart it. This error means that

Configuration-and-Control has initiated more than the configured number of allowed restarts.

The system will continue to run normally, unless the subsystem or component in question cannot run any longer.

None

User Action

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_EXCEED_MAX_RESTARTS

4-10 9G9002 – 2011-08-15

Diagnostics

Condition Code: 01-002 – Error Reading Configuration Information

Web Portal Message

None

Log Message

Error reading configuration information

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

An error occurred while reading the Configuration-and-Control subsystem configuration information.

The Configuration-and-Control subsystem may not execute correctly.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_READING_CONFIG

Condition Code: 01-004 – Error Starting a Subsystem

Web Portal Message

MIM Core: Internal

Software Error

Log Message

Error starting subsystem xxxx (where xxxx is the subsystem name)

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

An error occurred while attempting to start a subsystem.

The subsystem in question will not be started.

1. Restart the laser imager.

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

NORMAL

Unique Symb. ID

ERR_SUBSYSTEM_START

Note

The error will only display if message queueing facilities are running.

9G9002 – 2011-08-15 4-11

SERVICE MANUAL

Condition Code: 01-005 – Error Stopping a Subsystem

Web Portal Message

None

Log Message

Error stopping subsystem xxxx (where xxxx is the subsystem name)

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

An error occurred while attempting to stop a subsystem.

The subsystem in question may still be running, in which case full shutdown will not be possible.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_SUBSYSTEM_STOP

Note

Rationale for not reporting to user: The user requests shutdown of the entire laser imager, not just a subsystem. The OS will eventually shut down regardless of whether all subsystems shut down successfully.

Condition Code: 01-007 – General Subsystem Communication Error

Web Portal Message

None

Log Message

Configuration and

Control Subsystem cannot communicate with subsystem xxxx

(where xxxx is the subsystem name)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

An unknown error occurred while communicating with a subsystem.

Configuration-and-Control will attempt to re-establish communications with the subsystem in question. If communication is lost, the subsystem will be shut down by force and restarted.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_SUBSYSTEM_COM

4-12 9G9002 – 2011-08-15

Diagnostics

Condition Code: 01-008 – All Subsystems Have Been Started

Web Portal Message

None

Log Message

All subsystems successfully started

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

All subsystems to be started by the Configuration-and-Control subsystem have been started.

Note

This code will not be sent as a message.

System Impact

User Action

None. The system will function normally. [SI-0]

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_ALL_START_COM

Condition Code: 01-009 – Operating System Could Not Be Shut Down

Web Portal Message

None

Log Message

OS could not be shut down

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

The operating system did not complete the shutdown in the expected amount of time.

Note

This code will not be sent as a message.

System Impact

User Action

None. The system will function normally. [SI-0]

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_NO_OS_SHUTDOWN

9G9002 – 2011-08-15 4-13

SERVICE MANUAL

Condition Code: 01-010 – A Subsystem Terminated Abnormally

Web Portal Message

None

Log Message

Subsystem xxxx terminated (where xxxx is the system name)

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

A subsystem that was started by the Configuration-and-Control subsystem terminated abnormally.

Note

This code will not be sent as a message.

System Impact

User Action

The subsystem will be temporarily unavailable until it is restarted by the

Configuration-and-Control subsystem. Depending on the subsystem, it may cause associations to be rejected or printing to be delayed.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_ABNORMAL_TERMINATION

Condition Code: 04-000 – General DICOM Input Print SCP Subsystem Error

Web Portal Message

None

Log Message

General Error in

DICOM Input Print SCP

Subsystem

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

A general error occurred in the DICOM Input Print Service Class Provider

(SCP) Subsystem.

Unknown. This is an unexpected or unknown error; it is not possible to document specific details.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_GEN_DICOM

4-14 9G9002 – 2011-08-15

Diagnostics

Condition Code: 04-100 – Limit on Number of Simultaneous Associations

Web Portal Message

None

Log Message

Maximum Number of

Associations Exceeded

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

The maximum number of associations configured has been exceeded. The association is rejected.

The Service Class User (SCU) will not be able to open an association, and therefore will not be able to deliver a print job.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_EXCEED_ASSOC

Note

Rationale for not reporting to user: This problem is likely transient. If it is not, the user cannot correct this from the imager.

Additional DICOM information: There is a specific result/reason code available for this circumstance: -Rejected transient/3-Local limit exceeded.

Condition Code: 04-101 – The Called AE Title Does Not Correspond to a Recognized Printer

Web Portal Message

None

Log Message

No Destination

Matching Called AE

Title

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

The AE title did not map to a destination that is currently available at this

Service Class Provider (SCP).

The SCU will not be able to open an association, and therefore will not be able to deliver a print job.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_AE_NOT_RECOGNIZED

Note

Rationale for not reporting to user: This is a DICOM SCU configuration problem, not an operational error. The user cannot correct this from the imager.

Additional DICOM information: There is a specific result/reason code available for this circumstance: 1-Rejected permanent/7-Called AE title not recognized.

9G9002 – 2011-08-15 4-15

SERVICE MANUAL

Condition Code: 04-110 – Invalid Association Request

Web Portal Message

None

Log Message

The association request was rejected

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

An association request was rejected for one or more of the following reasons:

• The Service Class User (SCU) did not specify an implementation UID.

• The SCU did not specify an application context name.

• The protocol version is a two-byte field; bit zero (0) must be one (1).

• The SCU did not specify any presentation context items to be negotiated.

System Impact

• None of the proposed presentation context items were successfully negotiated. This may happen, for example, when a DICOM Store SCU tries to communicate with a DICOM Print SCP.

The SCU will not be able to open an association, and therefore will not be able to deliver a print job.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_INVALID_ASSOCIATION

Note

Rationale for not reporting to user: This is a DICOM SCU configuration problem, not an operational error. The user cannot correct this from the imager.

Additional DICOM information: There is a specific result/reason code available for this circumstance: 1-Rejected permanent/7-Called AE title not recognized.

Condition Code: 04-200 – Disk Full

Web Portal Message

MIM Core: Disk Full

Log Message

Disk Full

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

The partition of the disk where studies are stored is full.

If a print request is in progress, it cannot be completed. New studies will not be accepted.

1. Load the requested film type for jobs waiting to be printed.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_DISK_FULL

4-16 9G9002 – 2011-08-15

Diagnostics

Condition Code: 04-201 – Keep-Alive Message Failed

Web Portal Message

None

Log Message

Send Keep-Alive

Message Failed

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

User Action

The Service Class Provider (SCP) may be configured to periodically send packets to maintain a TCP/IP connection with a Service Class User (SCU), to which the SCU should reply. This error means that the SCU did not reply to the

SCP’s “Are You There?” packet.

The SCP will abort the association tied to this connection.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_KEEP_ALIVE_FAILED

Condition Code: 04-202 – Connection Has Been Lost

Web Portal Message

None

Log Message

Network Connection

Lost

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

The Service Class Provider (SCP) has lost the network connection to a Service

Class User (SCU).

System Impact

User Action

The SCP will abort the association tied to this connection.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_CONNECTION_LOST

9G9002 – 2011-08-15 4-17

SERVICE MANUAL

Condition Code: 04-300 – Referenced PLUT is Missing

Web Portal Message

None

Log Message

Referencing Missing

PLUT

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

The referenced preference look up table (PLUT) specified by tag (2050,0500) in the film box or image box is not present.

The MIM core software will not process the current print job.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_MISSING_PLUT

Note

Rationale for not reporting to user: This is a DICOM SCU configuration problem, not an operational error. The user cannot correct this from the imager. (This problem likely occurs only on first-time SCU setup.)

Condition Code: 04-301 – Missing Required Attribute

Web Portal Message

None

Log Message

Required attribute xxxx

(GGGG,EEEE) is missing from YYYY

SOP (where xxxx

(GGGG,EEEE) is the tag name and number, and YYYY is SOP name)

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

A required attribute for the specified SOP class is missing.

The named SOP will not be processed. If the SOP is a film session or film box, the requested page(s) will not print.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_MISSING_ATTRIBUTE

Note

4-18 9G9002 – 2011-08-15

Diagnostics

Condition Code: 04-302 – Invalid Attribute

Web Portal Message

None

Log Message

Invalid attribute xxxx

(GGGG,EEEE) encountered in YYYY

SOP (where xxxx

(GGGG,EEEE) is the tag name and number, and YYYY is SOP name)

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

An invalid attribute for the specified SOP class was found. For a complete description of valid attributes and their contexts, see [PART4].

The named SOP will not be processed. If the SOP is a film session or film box, the requested page(s) will not print.

None.

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_INVALID_ATTRIBUTE

Note

Condition Code: 05-000 – Error Unknown

Web Portal Message

None

Log Message

Error Unknown

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

An unknown error occurred in the Study Reclamation subsystem.

Unknown. This is an unexpected or unknown error; it is not possible to document specific details.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_UNKNOWN

9G9002 – 2011-08-15 4-19

SERVICE MANUAL

Condition Code: 05-001 – Error Reading Configuration Information

Web Portal Message

None

Log Message

Error reading configuration information

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

An error occurred while reading the Study Reclamation subsystem configuration information.

The Study Reclamation subsystem may not execute correctly.

System Impact

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_CONFIG_READ

Condition Code: 05-002 – Study Reclamation Initiated

Web Portal Message

None

Log Message

High water-mark reached. Scheduled study reclamation time reached.

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

Study reclamation has been initiated because either the “high-water mark” has been reached or the scheduled time for study reclamation occurred.

Note

The “high-” and “low-water marks” refer to the boundaries of the storage drive where image data can be stored.

System Impact

Completed studies will be systematically removed from the system until the

“low-water mark” is reached.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_STUDY_RECLAM_INITIATED

4-20 9G9002 – 2011-08-15

Diagnostics

Condition Code: 05-003 – Low-Water Mark Cannot be Reached

Web Portal Message

None

Log Message

Low water-mark could not be reached

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

The Storage Recovery subsystem could not reach the low-water mark while running the storage reclamation routines.

None. The MIM core software should continue to run normally, although this warning may continue to be logged periodically.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_LOW_WATER_NOT_REACHED

Condition Code: 05-004 – Low-Water Mark Reached

Web Portal Message

None

Log Message

Low-water-mark reached

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

User Action

Study reclamation has been completed because the low-water mark was successfully reached.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_LOW_WATER_REACHED

Condition Code: 05-005 – Study Reclamation is Shutting Down

Web Portal Message

None

Log Message

Study reclamation is shutting down

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

The Study Reclamation subsystem has received a shutdown request.

None. Most likely, the entire system is shutting down. Also, it may be that a configuration information change requires the subsystem to be restarted.

None

User Action

Show at DS

FE Action

False

None. This is a log notification only.

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_STUDY_RECLAM_SHUTDOWN

9G9002 – 2011-08-15 4-21

SERVICE MANUAL

Condition Code: 06-000 – General Delivery Subsystem Error

Web Portal Message

None

Log Message

General error in delivery subsystem

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

A general, non-specific error occurred in the Delivery subsystem.

Unknown. This is an unexpected or unknown error; it is not possible to document specific details.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_GENERAL_DELIVERY

Condition Code: 06-001 – General Startup Error

Web Portal Message

None

Log Message

General startup error

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

A general error occurred while starting the Delivery subsystem.

Jobs will not be delivered because the software interface for the Delivery subsystem could not be started.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_STARTUP

Note

Rationale for not reporting to user: This error should be recoverable.

4-22 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-002 – Bad or Missing Configuration Data

Web Portal Message

None

Log Message

Bad or missing configuration information

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

An error occurred while reading the Delivery subsystem configuration information.

The Delivery subsystem may not execute correctly.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_BAD_MISSING_CONFIG

Note

Log entry will reflect the specific cause from the listed set of causes.

Condition Code: 06-101 – Internal Job Processing Error

Web Portal Message

None

Log Message

General job processing error

• Startup error

• Bad or missing configuration data

• Resource allocation error

• Mode switching error

• Multi-threading error

• Message exchange error

• Status callback error

• Inaccessible buffer

• Job is null

• System exception

• Invalid parameter

DICOM Printer

StatusInfo

NORMAL

Severity

1-Alert

Description

The job delivery component has encountered a general error while processing a job.

System Impact

User Action

The current job may not be processed to completion due to an internal error.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_JOB_PROCESS

Note

The log entry will reflect the specific cause from the listed set of causes.

Rationale for not reporting to user: This error should be recoverable.

9G9002 – 2011-08-15 4-23

SERVICE MANUAL

Condition Code: 06-102 – Printer Not in Ready State

Web Portal Message

None

Log Message

Printer not in ready state

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

User Action

The imager is not ready to accept delivery jobs.

Jobs will not be delivered while the imager is in this state.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_NOT_READY

Condition Code: 06-103 – Invalid Media

Web Portal Message

None

Log Message

Invalid Media

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

An error occurred while reading the Delivery subsystem configuration information.

The submitted job will not be delivered.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_INVALID_MEDIA

Note

Current page will not be delivered. (Undeliverable)

Rationale for not reporting to user: The source of this error is unknown.

Condition Code: 06-104 – Media Unavailable

Web Portal Message

None

Log Message

Media unavailable

DICOM Printer

StatusInfo

NORMAL

Description

System Impact

User Action

The currently requested media is not available.

The submitted job will not be delivered.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_UNAVAIL_MEDIA

Severity

2-Warning

4-24 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-105 – Page Delivery Success

Web Portal Message

None

Log Message

DICOM Printer

StatusInfo

Page delivery success NORMAL

Severity

3-Notify

Description

System Impact

User Action

Notification that a page was successfully delivered; this is not an error condition.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_PAGE_SUCCESS

Condition Code: 06-106 – Job Delivery Success

Web Portal Message

None

Log Message

Job delivery success

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

User Action

Notification that a job was successfully delivered; this is not an error condition.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_JOB_SUCCESS

Condition Code: 06-200 – MIM Data Component Error

Web Portal Message

None

Log Message

DICOM Printer

StatusInfo

Database access error NORMAL 1-Alert

Severity

Description

System Impact

User Action

An error occurred while accessing the MIM Core database. The database may be corrupted or a timeout occurred.

The current job will not deliver.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_MIM_DATA

Note

Rationale for not reporting to user: This error should be recoverable.

9G9002 – 2011-08-15 4-25

SERVICE MANUAL

Condition Code: 06-300 – Destination Business Logic Error

Web Portal Message

None

Log Message

DICOM Printer

StatusInfo

Database access error NORMAL 1-Alert

Severity

Description

System Impact

User Action

An error occurred in the destination business logic component. The database may be corrupted, or a timeout occurred.

The current job will not deliver.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_BUS_LOGIC

Note

Rationale for not reporting to user: This error should be recoverable.

Condition Code: 06-400 – General Page Builder Error

Web Portal Message

MIM Core: Image Page

Error

Log Message

General page builder error

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

A general page builder error occurred. Conditions include:

• Performance timer errors

• Dumping images at lower level

System Impact

User Action

• Error initializing text, line lists, or member variables

The current page will not be processed because it could not be rendered due to an internal error.

1. Resend the print job from the image source.

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

NORMAL

Unique Symb. ID

ERR_PAGE_BUILD

Note

Current page will not be delivered. (Undeliverable)

4-26 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-410 – Rendering Error

Web Portal Message

MIM Core: Image

Rendering Error

Log Message

• General error rendering the page

• Error after completion of chain-forming

• Error rendering trim or rectangle

• Error rendering text: xxxx (where xxxx is the text to be rendered)

• Error rendering icon xxxx (where xxxx is the name of the icon)

• General error with algorithm parameters

DICOM Printer

StatusInfo

NORMAL

Severity

1-Alert

Description

System Impact

The page builder component has encountered a rendering error:

The current page will not be processed because it could not be rendered due to an internal error.

1. Resend the print job from the image source.

User Action

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_RENDERING

Note

The log entry reflects the specific cause from the listed set of causes.

Current page will not be delivered. (Undeliverable)

9G9002 – 2011-08-15 4-27

SERVICE MANUAL

Condition Code: 06-411 – Bad Image Data

Web Portal Message

MIM Core: Image Data

Error

Log Message

• Width and/or height less than zero

DICOM Printer

StatusInfo

NORMAL

• Bits beyond pixel depth not zeroed

1-Alert

Severity

Description

System Impact

The page builder component has encountered the following image data error:

• Width and/or height is less than zero

• Bits beyond the pixel depth are not zeroed

The current page will not be processed because it could not be rendered due to an internal error.

1. Resend the print job from the image source.

User Action

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_IMAGE_DATA

Note

The log entry reflects the specific cause from the listed set of causes.

Current page will not be delivered. (Undeliverable)

Condition Code: 06-412 – Abort Requested

Web Portal Message

None

Log Message

Render abort requested

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

User Action

The page builder component has been asked to halt a rendering that is currently in progress.

The current page will not be processed because rendering was aborted.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_ABORT_REQ

Note

Rationale for not reporting to user: Because the page was canceled via an abort, it may retry successfully.

4-28 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-420 – Invalid Data or Data Access Error

Web Portal Message

MIM Core: Internal

Software Error

Log Message

• Page width and/or height are less than zero

DICOM Printer

StatusInfo

NORMAL

• Invalid page band

• Invalid coordinates for indicator icon: (X1,Y2),

(X2,Y2). (where X1, Y1 and

X2, Y2 are the calculated icon coordinates)

• Image size mismatch error

• Error in cropping coordinates

• The file XXXX could not be found (where XXXX is the file name)

• Error reading image XXXX

(where XXXX is the name of the image file)

• General error accessing database components

• General error accessing page formatter

Severity

1-Alert

Description

The page builder component has encountered the following data error:

• The specified page width and/or height is less than zero.

• The number of page bands is neither 1 nor 3, and each of the bands does not have the same type.

• Icon (x1,y1) and/or (x2,y2) is beyond the page extents.

• Image size mismatch error, where the size read does not match the size expected.

• Bad cropping coordinates.

• Icon or image file not found.

System Impact

• Trying to read image data; most likely, the image input file could not be found.

• General error accessing the database component.

The current page will not be processed because it could not be rendered due to an internal error.

1. Resend the print job from the image source.

User Action

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_INVALID_DATA

Note

The log entry reflects the specific cause from the listed set of causes.

Current page will not be delivered. (Undeliverable)

9G9002 – 2011-08-15 4-29

SERVICE MANUAL

Condition Code: 06-430 – Chain-building Error

Web Portal Message

MIM Core: Internal

Software Error

Log Message

• General error building image processing chain

• Error in tonescaling xxxx (where xxxx is the specific tonescaling problem)

DICOM Printer

StatusInfo

NORMAL

• Error forming the color processing chain

• Error in layout chain

• Error forming the printer processing chain

1-Alert

Severity

Description

The page builder has encountered one of the following errors while building the image processing chain:

• General chain-building error

• Tonescaling error, usually an error in the transfer function tables (TFT), preference look up table (PLUT), or curve shape

• Error forming the color processing chain, including missing ICC profile files

System Impact

• Layout chain error, including bad rotation and/or flip parameters

• Error forming the imager processing chain

Unknown

1. Resend the print job from the image source.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

NORMAL

Unique Symb. ID

ERR_CHAIN_BUILDING

Note

The log entry reflects the specific cause from the listed set of causes.

Current page will not be delivered. (Undeliverable)

4-30 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-440 – Greater Than 12-bit Image Data Encountered

Web Portal Message

None

Log Message

sendPage(): myMPageBuilder.Render

Page() call has high bits masked out

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

The 12-bit image data had pixels that were greater than 12 bits.

None. The system will automatically compensate for the problem.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_OVER_12_BIT_IMAGE

9G9002 – 2011-08-15 4-31

SERVICE MANUAL

Condition Code: 06-500 – Internal Page Delivery Component Error

Web Portal Message

None

Log Message

• BIND error. Code =

YY; Page ID = XXX

DICOM Printer

StatusInfo

NORMAL

• STAGE error. Code

= YY; Page ID =

XXX

• PRINT error. Code

= YY; Page ID =

XXX

• EXPOSE error.

Code = YY; Page

ID = XXX

• Unknown error.

Code = YY; Page

ID = XXX

1-Alert

Severity

Description

One of the following internal errors occurred:

• Binding error

• Staging error

• Printing error

• Exposure error

System Impact

• Unknown internal error

The job may not be delivered due to an internal error communicating with the

MCS Interface Server (MIS).

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_PAGE_DELIV_COMP

Note

The log text will reflect the specific cause from the listed set of causes.

Rationale for not reporting to user: This is an error on an individual job and does not affect imager operation. THe imager will automatically attempt to print the job again.

4-32 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-501 – Requested Media Not Loaded

Web Portal Message

None

Log Message

Media xxx not loaded

(where xxx is the requested media)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

The requested media is not loaded in the imager.

The current job will not be delivered until the specified media is loaded.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_NOT_LOADED

Condition Code: 06-502 – Requested Media Requires Calibration

Web Portal Message

None

Log Message

Media xxx requires calibration (where xxx is the requested media)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

User Action

The requested media is not calibrated.

The current job will not be delivered until the specified media has been calibrated.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_NOT_CALIB

Condition Code: 06-503 – Requested Media is Calibrating

Web Portal Message

None

Log Message

Media xxx is calibrating

(where xxx is the requested media)

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

The requested media is currently being calibrated.

System Impact

User Action

Jobs will not be delivered until the calibration cycle is completed.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_NOW_CALIBRATING

9G9002 – 2011-08-15 4-33

SERVICE MANUAL

Condition Code: 06-504 – Calibration Error

Web Portal Message

None

Log Message

Error calibrating media xxx (where xxx is the media that failed calibration)

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

An error occurred during media calibration.

Jobs may not be delivered because the media could not be calibrated.

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_CALIBRATION

Condition Code: 06-505 – Requested Media is Empty

Web Portal Message

None

Log Message

Media xxx is empty.

(where xxx is the requested media)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

User Action

The requested media is empty.

The current job will not be delivered until the specified media is loaded.

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_EMPTY_MEDIA

Condition Code: 06-506 – Requested Media is Jammed

Web Portal Message

None

Log Message

Media xxx is jammed

(where xxx is the jammed media)

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

The requested media is jammed.

System Impact

User Action

The current job will not be delivered until the media jam is cleared.

None

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_MEDIA_JAM

4-34 9G9002 – 2011-08-15

Diagnostics

Condition Code: 06-600 – General Delivery Engine Error

Web Portal Message

None

Log Message

General error in delivery subsystem

DICOM Printer

StatusInfo

NORMAL 1-Alert

Severity

Description

System Impact

A general error occurred in the Delivery subsystem.

Unknown. This is an unexpected or unknown error; it is not possible to document specific details.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_DELIVERY_ENGINE

Note

Rationale for not reporting to user: This error should be recoverable.

Condition Code: 10-001 – Internal Software Error in MIS

Web Portal Message

MIS: Internal Software

Error

Log Message

MIS Internal Error

DICOM Printer

StatusInfo

PRINTER DOWN 0-Fatal

Severity

Description

System Impact

User Action

FE Action

This represents any of a number of errors that indicate that internal software functionality of the MCS Interface Server (MIS) subsystem has failed. Examples include: persistent memory failures, object creations failing, system call failures, and missing configuration files.

The DRE is not functional. [SI-9]

1. Shut down the laser imager, and then restart the imager.

2. If the error persists, call for service.

1. Make a copy of the log with the error.

2. Send the log to Service Engineering.

3. Make a copy of the system configuration.

4. Load new system software.

Show at DS

5. Restore the configuration.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_MIS_INTERNAL

9G9002 – 2011-08-15 4-35

SERVICE MANUAL

Condition Code: 10-003 – Image Buffer Error in MIS

Web Portal Message

MIS: Image Buffer

Error

Log Message

DICOM Printer

StatusInfo

MIS Image Buffer Error PRINTER DOWN 0-Fatal

Severity

Description

System Impact

User Action

This represents any of a number of errors that indicate that image memory buffer functionality of the MCS Interface Server (MIS) subsystem has failed.

The DRE is not functional. [SI-9]

1. Restart the laser imager.

2. If the error persists, call for service.

1. Make a copy of the log with the error.

FE Action

2. Send the log to Service Engineering.

3. Make a copy of the system configuration.

4. Load new system software.

5. Restore the configuration.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_MIS_IMAGE_BUFFER

Condition Code: 10-015 – Database Error in MIS

Web Portal Message

MIS: Database Error

Log Message

MIS Database Error

DICOM Printer

StatusInfo

CHECK PRINTER 1-Alert

Severity

Description

System Impact

User Action

FE Action

This represents any of a number of errors indicating that database software functionality of the MCS Interface Server (MIS) subsystem has failed. Examples include: SQL server down, incorrect database table installation, and database read/write/update failed.

The imager can accept jobs and print, but cannot track the total print counts, prints to PM, prints to filter change, or the history of calibration data.

1. Restart the laser imager.

2. If the error persists, call for service.

1. Make a copy of the log with the error.

2. Send the log to Service Engineering.

3. Make a copy of the system configuration.

4. Load new system software (see Additional Service Procedures, “Upgrading the Imager Flash Drive with a New Version of System Software – Ghosting” ).

5. Restore the configuration (see Additional Service Procedures, “Restoring the Configuration” ).

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_MIS_DATABASE

4-36 9G9002 – 2011-08-15

Diagnostics

Condition Code: 10-910 – No Communications with the MCS

Web Portal Message

MIS: MCS

Communication Failure

Log Message

MIS to MCS

Communications Fail

DICOM Printer

StatusInfo

PRINTER DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the MCS fails to respond to the MIS. The error is declared by the MIS and a log message is generated.

This error is a fatal error that will probably result in a service call.

The imager is unable to print films. The spooler is still able to accept jobs, but new films will not be initiated. Films in progress will not be completed. [SI-3]

1. Restart the laser imager.

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_NO_COMM_MCS

Note

This error is used to cover all common problems between the MIS and MCS software module. (No hardware connection is involved.)

Condition Code: 13-001 – Service Tool or Web Portal Internal Error

Web Portal Message

None

Log Message

General Error in

Service Tool

Subsystem

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

An internal error occurred that is attributable to software components used by the service tool or Web Portal. (The Web Portal is based on the service tool software, so the source of this error cannot be discerned.) This error code represents any of a number of errors that indicate the internal software functionality of the service tool or Web Portal subsystem has failed. Examples include: persistent memory failures, object creations failing, system call failures,

Common Service Platform (CSP) framework errors.

Service tool operations or Web Portal operations may not be working correctly.

The DRE should be functional, but may not respond correctly to the service/ portal function being run, or the function may fail.

None

User Action

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_ST_INTERNAL

9G9002 – 2011-08-15 4-37

SERVICE MANUAL

Condition Code: 14-001 – Service Tool or Web Portal Internal Error

Web Portal Message

None

Log Message

General Error in Web

Portal Subsystem

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

An internal error occurred that is attributable to software components used by service tool or Web Portal. (The Web Portal is based on the service tool software, so the source of this error cannot be discerned.) This error code represents any of a number of errors that indicate the internal software functionality of the service tool or Web Portal subsystem failed.

Service tool operations or Web Portal operations may not be functioning. The

DRE should be functional but may not respond correctly to the service/portal function being run, or the function may fail.

Show at DS

DICOM Printer

Status

False

NORMAL

Unique Symb. ID

ERR_WP_INTERNAL

Condition Code: 20-154 – MCS Storage Media Failure

Web Portal Message

MCS: Internal

Communications

Failure

Log Message

MCS failed to read/ write to the storage media

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

FE Action

This error occurs when the Machine Control System (MCS) detects an error while attempting to read from or write to the storage media. The error clears only when power is cycled.

The imager is unable to print films. The spooler is still able to accept and queue jobs but new films will not be initiated. Films downstream of the affected subsystem will be completed. All other films will be reprinted. [SI-1]

1. Shut down the laser imager, then restart the laser imager.

2. If the error persists, call for service

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. De-energize then energize the laser imager.

2. Re-ghost the laser imager (see Additional Service Procedures, “Upgrading the Imager Flash Drive with a New Version of System Software – Ghosting” ).

3. Install a new hard drive (see Adjustments and Replacements, “DRE

Motherboard and Flash Drive” ).

4. Install a new DRE motherboard (see Adjustments and Replacements, “DRE

Motherboard Bracket” ).

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_MCS_HARDDRIVE_ACCESS

4-38 9G9002 – 2011-08-15

Diagnostics

Condition Code: 20-155 – MCS Printer Configuration is Incompatible with Hardware

Web Portal Message

Incompatible MCS

Printer Configuration for Hardware

Log Message

MCS printer configuration is incompatible with model hardware

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the MCS application reports that the imager configuration is incompatible with the hardware model information. The error clears only when power is cycled.

1. Shut down the laser imager, then restart the laser imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_MCS_INCOMPATIBLE_HARDWARE

Condition Code: 20-156 – Micro Software Version is Incompatible with MCS Software

Web Portal Message

Incompatible Software

Versions Installed

Log Message

One or more micros have software versions installed that are incompatible with the

MCS version

DICOM Printer

StatusInfo

PRINTER DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs during MCS diagnostics when the MCS determines that the software version of one or more of the microcontrollers is incompatible with the

MCS software version. This error should only happen when the MCS software is being installed or updated. The error is cleared when MCS diagnostics passes.

The imager is unable to print films. The spooler is still able to accept jobs but new films will not be initiated. Films in progress will not be completed. [SI-3]

1. Shut down the laser imager, then restart the laser imager.

2. If the error persists, call for service.

FE Action

Show at DS

TBD

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_MCS_INCOMPATIBLE_VERSIONS

9G9002 – 2011-08-15 4-39

SERVICE MANUAL

Condition Code: 20-209 – Imager Opened During Self Test

Web Portal Message

Laser Imager Opened

During Self Test

Log Message

Top, Side, or Front

Cover Opened During

Self Test

DICOM Printer

StatusInfo

PRINTER DOWN 0-Fatal

Severity

Description

System Impact

This error occurs during MCS diagnostics when the laser imager determines that a cover was opened during the execution of self test. The error clears only when power is cycled.

The imager is unable to print films. The spooler is still able to accept jobs but new films will not be initiated. Films in progress will not be completed. [SI-3]

1. Close the open top cover or the open cover.

User Action

2. Shut down the laser imager, then restart the laser imager.

3. If the error persists, call for service.

1. Check that the following are closed and secured:

FE Action

• Top cover

• Film supply (front) and back covers

Show at DS

2. De-energize and then energize the laser imager.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_MCS_DOOR_OPENED_DURING_SELF_TEST

Condition Code: 20-449 – Processor Filter Maintenance Required

Web Portal Message

None

Log Message

Processor Filter

Maintenance Required

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

This notification is written to the log when the processor filter maintenance

(PFM) sheet count exceeds the PFM sheet count limit.

System Impact

Note

This notification is shown to the user but is different from other “errors” because it is a special situation.

None. The system will function normally. [SI-0]

None

1. Change the filter.

User Action

FE Action

Show at DS

2. Use the service tool to reset the Counts to Filter Change.

True

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_PFM_REQUIRED

4-40 9G9002 – 2011-08-15

Diagnostics

Condition Code: 20-550 – Preventive Maintenance Required

Web Portal Message

None

Log Message

Preventive

Maintenance Required

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

This notification is written to the log when the preventive maintenance (PM) sheet count exceeds the preventive maintenance/system cleaning sheet count limit.

Note

This notification is shown to the user but is different from other “errors” because it is a special situation.

None. The system will function normally. [SI-0]

System Impact

User Action

FE Action

None

Perform the PM.

Show at DS

DICOM Printer

Status

True

NORMAL

Unique Symb. ID

ERR_PM_REQUIRED

Condition Code: 20-700 – Printer in Service Mode

Web Portal Message

None

Log Message

None N/A

DICOM Printer

StatusInfo Severity

4-Auxiliary

Description

System Impact

User Action

This auxiliary code indicates that the laser imager is in Service Mode.

The imager is unable to print films. The spooler is still able to accept jobs but new films will not be initiated. Films in progress will not be completed. [SI-3]

None

FE Action

Show at DS

Take the laser imager out of Service Mode.

True

DICOM Printer

Status

N/A

Unique Symb. ID

ATTEN_PRINTERINFO_SERVICEMODE

Note

This is a printer status indication, not an error condition.

9G9002 – 2011-08-15 4-41

SERVICE MANUAL

Condition Code: 20-701 – Printer Top Cover Open

Web Portal Message

None

Log Message

None N/A

DICOM Printer

StatusInfo Severity

4-Auxiliary

Description

System Impact

User Action

FE Action

This auxiliary code indicates that the imager top cover or other cover was opened.

The imager is unable to print films. The spooler is still able to accept jobs but new films will not be initiated. Films in progress will not be completed. [SI-3]

None

True

Show at DS

DICOM Printer

Status

N/A

Unique Symb. ID

ATTEN_PRINTERINFO_DOOROPEN

Note

This is a printer status indication, not an error condition.

Condition Code: 20-704 – DICOM Offline

Web Portal Message

None

Log Message

None N/A

DICOM Printer

StatusInfo Severity

4-Auxiliary

Description

System Impact

User Action

This auxiliary code indicates that the DICOM network connection to the imager is offline. The user can place the network back online by using the Web Portal.

The code clears when DICOM is back online.

The system is unable to queue new jobs for printing. It can still print jobs already queued.

None

Show at DS

DICOM Printer

Status

True

N/A

Unique Symb. ID

ATTEN_PRINTERINFO_DICOM_OFFLINE

Note

This is a printer status indication, not an error condition.

4-42 9G9002 – 2011-08-15

Diagnostics

Condition Code: 20-705 – Restart in Process

Web Portal Message

None

Log Message

None N/A

DICOM Printer

StatusInfo Severity

4-Auxiliary

Description

This auxiliary code indicates that a user-initiated system restart is in process.

The user should not power the imager off during the startup sequence but wait for the sequence to complete. The code clears after the sequence completes.

Note

One of the reasons that the operating system would be restarted is for a software update procedure.

System Impact

User Action

The imager is unable to print films.

None

Show at DS

DICOM Printer

Status

True

N/A

Unique Symb. ID

ATTEN_PRINTERINFO_RESTART

Note

This is a printer status indication, not an error condition.

Condition Code: 20-706 – Shutdown Completed

Web Portal Message

None

Log Message

None N/A

DICOM Printer

StatusInfo Severity

4-Auxiliary

Description

This auxiliary code indicates that a user-initiated system shutdown is complete.

(The shutdown would have been initiated remotely from the Web Portal because shutting down the imager at the machine accomplishes the power-off without initiating a shutdown.) The imager must now be powered off using the power switch. When this code is displayed, the imager can be restarted only by using the power switch to power off and then power on.

System Impact

User Action

The imager is unable to print films.

None

FE Action

Show at DS

De-energize the laser imager.

True

DICOM Printer

Status

N/A

Unique Symb. ID

ATTEN_PRINTERINFO_SHUTDOWN

Note

This is a printer status indication, not an error condition.

9G9002 – 2011-08-15 4-43

SERVICE MANUAL

Condition Code: 20-913 – DRE Data Transfer Error Notification

Web Portal Message

None

Log Message

Image transfer failure.

Wrong number of bytes transferred in the allotted timeframe.

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

This notification occurs when the wrong number of pixels is transferred between the DRE and the DPB in the allotted timeframe. The faulty image prints. The job fails and the imager attempts to print the image again.

Note

Code 20-915 is generated when this problem is detected on the third successive film.

System Impact

User Action

None. The system will function normally. [SI-0]

None

Show at DS

DICOM Printer

Status

True

NORMAL

Unique Symb. ID

ERR_DATA_TRANSFR_RETRY

4-44 9G9002 – 2011-08-15

Diagnostics

Condition Code: 20-915 – DRE Data Transfer Fatal Error Detected

Web Portal Message

Internal Image Data

Transfer Failed

Log Message

Image transfer failure after multiple attempts.

Wrong number of bytes delivered in the allotted timeframe.

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

FE Action

This error occurs when the wrong number of pixels is transferred between the

DRE and the MCS board in the allotted timeframe on 3 successive films.

A faulty image prints on each failure. Jobs associated with the faulty image fail, and the imager attempts to print the image again. The error is cleared when the imager power is cycled.

1. Shut down the laser imager, and then restart the laser imager.

2. If the error persists, call for service.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. Close the film cartridge.

2. De-energize then energize the laser imager.

3. Install a new DRE-to-DPB USB cable from the DRE to the optics module.

4. Install a new hard drive (see Adjustments and Replacements, “DRE

Motherboard and Flash Drive” ).

5. Install a new DRE motherboard (see Adjustments and Replacements, “DRE

Motherboard Bracket” ).

6. Install a new imaging assembly (see Adjustments and Replacements,

“Imaging Assembly” ).

True

Show at DS

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_DATA_TRANSFR_FAIL

9G9002 – 2011-08-15 4-45

SERVICE MANUAL

Condition Code: 20-919 – DRE Image Render Incomplete

Web Portal Message

Internal Image Data Render

Failed

Log Message

DICOM Printer

StatusInfo

Image Render did not complete. ELEC DOWN

Severity

0-Fatal

Description

System Impact

User Action

FE Action

This error occurs when image data transfer between the DRE and the MCS is interrupted and does not complete within a reasonable time. The error is cleared when the imager power is cycled.

The imager is unable to print films. The spooler is still able to accept and queue jobs, but new films will not be initiated. Films downstream of the affected subsystem will be completed. All other films will be reprinted. [SI-1]

1. Shut down the laser imager, and then restart the laser imager.

2. If the error persists, call for service.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. Close the film cartridge.

2. De-energize then energize the laser imager.

3. Install a new DRE-to-DPB USB cable from the DRE to the optics module.

4. Install a new hard drive (see Adjustments and Replacements, “DRE

Motherboard and Flash Drive” ).

5. Install a new DRE motherboard (see Adjustments and Replacements, “DRE

Motherboard Bracket” ).

6. Install a new imaging assembly (see Adjustments and Replacements,

“Imaging Assembly” ).

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_DATA_RENDER_FAIL

Condition Code: 21-002 – Film Supply in Manual Mode

Web Portal Message

None None

Log Message

DICOM Printer

StatusInfo

N/A

Severity

4-Auxiliary

Description

System Impact

This auxiliary code indicates that the supply is operating in Manual Mode. The image quality is not within the normal range.

None. The system will function normally. [SI-0]

None

User Action

Show at DS

DICOM Printer

Status

True

N/A

Unique Symb. ID

ATTEN_FILMTRAYSTATE_UPPER_MANUAL_MODE

Note

This is a printer status indication, not an error condition.

4-46 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-116 – Film Pickup Failed

Web Portal Message

Film Jam in Area 1

Description

System Impact

User Action

FE Action

Log Message

Film Supply: Film Pickup Failure.

Film did not lift successfully as indicated by SOP sensor (S6).

DICOM Printer

StatusInfo Severity

FILM TRANS ERR 1-Alert

This error occurs if, on the third successive attempt, the imager fails to pick up a sheet of film as indicated by the Exposure Transport SOP sensor (S6). The film has most likely fallen back down onto the cartridge. The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Close the film cartridge.

2. Remove the film cartridge from the laser imager.

3. Remove any misplaced films from Area 1 .

4. If Area 1 did not contain misplaced films, take the cartridge to a dark room and remove the cartridge cover. Remove any misplaced films and reapply the cartridge cover.

5. Re-insert the cartridge.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. De-energize, and then energize the laser imager.

2. Do the following:

Check:

the film cartridge for a film jam for an obstruction all connectors and cables film separated sensor the pickup home sensor the film contact sensor the suction cups the vacuum pump

If an existing problem:

Install a new film cartridge.

See “Film Jam in Area 1 – Error Code 116 (Web

Portal code 21116)” .

Remove the obstruction.

Seat all connectors.

Install a new sensor (see Adjustments and

Replacements, “Film Contact Sensor” ).

Install a new sensor (see Adjustments and

Replacements, “Pickup Home Sensor” ).

Install a new sensor (see Adjustments and

Replacements, “Film Contact Sensor” ).

Install new cups (see Adjustments and

Replacements, “Suction Cup” ).

Install a new pump (see Adjustments and

Replacements, “Vacuum Pump” ).

9G9002 – 2011-08-15 4-47

SERVICE MANUAL

FE Action

(continued)

3. Install a new pickup assembly (see Adjustments and Replacements, “Pickup

Assembly” ).

True

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_UP_FILM_PICKUP_FAIL

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

Condition Code: 21-117 – Film Pickup Retry Notification

Web Portal Message

None

Log Message

Film pickup retry. Film did not lift successfully.

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

This notification occurs if the imager fails to pick up a sheet of film as indicated by the SOP sensor.

Note

Code 21-116 is generated on the third successive failed pickup attempt.

System Impact

User Action

Show at DS

None. The system will function normally. [SI-0]

None

False

NORMAL

DICOM Printer

Status

Unique Symb. ID

ERR_UP_FILM_PICKUP_RETRY

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-48 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-118 – Pickup Failed to Go Home

Web Portal Message

Film Supply: Internal

Hardware Failure

Log Message

Film Supply: Pickup

Home Sensor (S3) failed to sense the pickup assembly in the appropriate home or off-home position.

DICOM Printer

StatusInfo

FILM TRANS ERR

Description

System Impact

User Action

FE Action

1-Alert

Severity

This error occurs if the pickup fails to leave the home position at the beginning of a pickup cycle or fails to reach the home position at the end of a pickup cycle

(as indicated by the pickup home sensor S3). It can also occur if the pickup reached home unexpectedly. This error can indicate a problem with sensor S3 or motor M3. The error is cleared when a film cartridge is removed and then reinserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Close the film cartridge.

2. Remove the cartridge from the imager.

3. Re-insert the film cartridge.

4. If the error persists, call for service.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. De-energize, and then energize the laser imager.

2. Do the following:

Check:

all connectors and cables the pickup home sensor

If an existing problem:

Seat all connectors.

Install a new sensor (see Adjustments and

Replacements, “Pickup Home Sensor” ).

FE Action

(continued)

3. Install a new pickup assembly (see Adjustments and Replacements, “Pickup

Assembly” ).

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_UP_PICKUP_HOME

9G9002 – 2011-08-15 4-49

SERVICE MANUAL

Condition Code: 21-119 – Film Contact Failure

Web Portal Message

Film Supply: Internal

Hardware Failure

Log Message

Film Supply: Film contact sensor (S4) failed to confirm that the pickup arm assembly lowered and contacted the film

DICOM Printer

StatusInfo

FILM TRANS ERR

Description

System Impact

User Action

FE Action

1-Alert

Severity

This error occurs only while attempting to pick up a film or checking for film in the cartridge. This error can occur when the contact sensor was active when the pickup was at home, or when the contact sensor is stuck on. The most likely cause of the error is a failed contact sensor (S4).

The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Close the film cartridge.

2. Remove the film cartridge from the laser imager.

3. Re-insert the cartridge.

4. If the error persists, call for service.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. De-energize, and then energize the laser imager.

2. Do the following:

Check:

the film cartridge for a film jam all connectors and cables the pickup home sensor the film contact sensor

If an existing problem:

Install a new film cartridge.

Remove films.

Seat all connectors.

Install a new sensor (see Adjustments and

Replacements, “Pickup Home Sensor” ).

Install a new sensor (see Adjustments and

Replacements, “Film Contact Sensor” ).

FE Action

(continued)

3. Install a new pickup assembly (see Adjustments and Replacements, “Pickup

Assembly” ).

True

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_UP_FILM_CONTACT

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-50 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-125 – Feed Roller Nip Failure

Web Portal Message

Film Supply: Internal

Hardware Failure

Log Message

Film Supply: Feed

Roller Sensor (S5) failed to detect feed roller open/closed position.

DICOM Printer

StatusInfo

FILM TRANS ERR

Description

System Impact

User Action

FE Action

1-Alert

Severity

This error occurs if the feed roller nip sensor (S5) does not change from unblocked to blocked when opening or from blocked to unblocked when closing. The most likely cause is the motor (M1) did not turn or the sensor did not detect the motion.

The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Close the film cartridge.

2. Remove the film cartridge from the laser imager.

3. Re-insert the cartridge.

4. If the error persists, call for service.

Perform the actions below in sequence. If an action provides a resolution, do not continue with the other actions.

1. De-energize then energize the laser imager.

2. Do the following:

Check:

all connectors and cables the feed roller NIP sensor the feed roller NIP open/close motor

If an existing problem:

Seat all connectors.

Install a new sensor.

Install a new motor (see Adjustments and

Replacements, “Feed Roller Motor” ).

FE Action

(continued)

3. Install a new pickup assembly (see Adjustments and Replacements, “Pickup

Assembly” ).

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_UP_FEED_ROLLER

9G9002 – 2011-08-15 4-51

SERVICE MANUAL

Condition Code: 21-139 – Unable to Read or Write to RF tag

Web Portal Message

Film Supply: Unable to

Identify Film Cartridge

Log Message

Film Supply: RF Tag

Reader failed to Read or Write RF Tag data in film cartridge

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 1-Alert

Severity

Description

System Impact

User Action

The imager attempts to read the RF tag in the film cartridge at power-up and when a film cartridge is inserted. It attempts to write a new sheet count to the tag after a successful film feed. The error is generated if invalid data is read or if the write fails. The error is cleared when a film cartridge is removed and then reinserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Insert a different film cartridge.

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_UP_CANTREAD_RFTAG

Condition Code: 21-145 – Unsupported Media Type

Web Portal Message

Film Supply:

Unsupported Film Type

Log Message

Film Supply: Media

Type in film cartridge is not supported

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 1-Alert

Severity

Description

System Impact

User Action

The imager obtains the media type and CE mark information from the RF Tag when the film cartridge is loaded or when the imager is powered on. This error occurs if the imager does not support the type at all.

The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

The laser imager has not been configured to use this film type.

1. Try a different film type or reconfigure the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_UP_UNSUPPORTED_MEDIA

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-52 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-146 – Unsupported Media Size

Web Portal Message

Film Supply:

Unsupported Film Size

Log Message

Film Supply: Media

Size in film cartridge is not supported

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 1-Alert

Severity

Description

System Impact

User Action

The imager obtains the media size information from the RF Tag when the film cartridge is loaded or when the imager is powered on. This error occurs if the imager does not support the size.

The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

The laser imager has not been configured to use this film size.

1. Try a different film size or reconfigure the laser imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

WARNING

Unique Symb. ID

Unique Symb. ID: ERR_UP_WRONG_MEDIA_SIZE

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

Condition Code: 21-175 – Rollback Failed to Engage Cartridge

Web Portal Message

Rollback Failed to

Engage Cartridge

Log Message

Rollback failed to engage cartridge

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 1-Alert

Severity

Description

System Impact

This error occurs if the rollback mechanism reactivates at the home position

(S2x) because the rollback mechanism is rotating in place. The rollback motor is moving (because the home sensor changes state), but it does not travel toward the open sensor. The most likely cause is a mis-inserted cartridge.

The error is cleared when the film supply is closed (as indicated by the supply drawer interlock switch i1x).

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2].

1. Insert a new film cartridge.

User Action

Show at DS

2. If the error persists, call for service.

True

WARNING

DICOM Printer

Status

Unique Symb. ID

ERR_UP_ROLLBACK_ENGAGE

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

9G9002 – 2011-08-15 4-53

SERVICE MANUAL

Condition Code: 21-177 – Film Cartridge Failed to Close

Web Portal Message Log Message

Film Cartridge Failed to Close Rollback Home Sensor

(S2U) failed to activate in specified time

DICOM Printer

StatusInfo Severity

BAD SUPPLY MGZ 1-Alert

Description

System Impact

User Action

This error occurs only when attempting to close a film cartridge. (Note that an open cartridge operation always closes the cartridge first, before attempting to open the cartridge.) This error occurs for all rollback close failure conditions.

Rollback home sensor (S2x) failure is the most likely cause, but the error can also occur from rollback motor (M6x) failure.

The error is cleared when the film supply is closed (as indicated by the supply drawer interlock switch i1x), or when power is cycled.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2].

1. Open the film supply.

2. Remove the left cover,

3. Use the blue knob to rotate the cover roller to the home position.

4. Manually close the cartridge to prevent film fogging.

5. Close the film supply.

6. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_UP_FILM_CARTRIDGE_NOT_CLOSE

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-54 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-178 – Rollback Failed to Leave Home

Web Portal Message

Rollback Failed to

Leave Home

Log Message

Rollback Home Sensor

(S6U) failed to deactivate in specified time

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 1-Alert

Severity

Description

System Impact

This error occurs only when attempting to open a film cartridge. This error occurs if the rollback mechanism movement from its home position toward open is not confirmed by the rollback home sensor (S2x). Because no rollback movement was detected, either the rollback motor (M6x) failed or the sensor failed. The error is cleared when the film supply is closed (as indicated by the supply drawer interlock switch i1x), or when power is cycled.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2].

1. Insert a new film cartridge.

User Action

Show at DS

2. If the error persists, call for service.

True

WARNING

DICOM Printer

Status

Unique Symb. ID

ERR_UP_ROLLBACK_NOT_LEAVE

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

Condition Code: 21-624 – Bad Densitometer Data

Web Portal Message

Film Supply: Film

Calibration Failure

Log Message

Film Supply:

Calibration Failed

DICOM Printer

StatusInfo

CALIBRATION ERR 1-Alert

Severity

Description

System Impact

User Action

This error occurs when the density readings that come from the calibration print are not monotonic or the densitometer did not find exactly 21 steps in the calibration wedge. The most likely cause is fogged or expired film. The error is cleared when a film cartridge is removed and then re-inserted.

Cannot print from the loaded film cartridge. The spooler is still able to accept and queue jobs. [SI-2]

1. Insert a different film cartridge.

2. If the error repeats, restart the imager.

Show at DS

3. If the error persists, call for service.

True

WARNING

DICOM Printer

Status

Unique Symb. ID

ERR_UP_BAD_DENSITOMETER_DATA

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]

[TriggerNotes=Optical Density values, from max to min]

9G9002 – 2011-08-15 4-55

SERVICE MANUAL

Condition Code: 21-631 – Dmin Not Met

Web Portal Message

Film Supply: Film

Calibration Failure -

Dmin Outside Target

Log Message

Film Supply: Calibration failed - Dmin Not Met

DICOM Printer

StatusInfo

CALIBRATION ERR 1-Alert

Severity

Description

System Impact

User Action

The error occurs when the calibration sheet does not have a step density at or below the required Dmin value. The most likely causes are expired film or incorrect processor temperature. The error is cleared when a new calibration is initiated or when the film cartridge is removed.

Any cartridge using these calibration results will automatically go into AIQC-

Manual Mode and will continue printing but with reduced range in achievable densities. A new calibration will be attempted when this cartridge is re-inserted.

None. The system will function normally. [SI-0]

The minimum density of the film is too high. Calibration results for this film are outside the normal range but will still be used.

If you do not wish to use these calibration results, perform a new calibration on this film or try another film cartridge.

1. Check for “fogged” film. If necessary, replace the film.

FE Action

Show at DS

2. Use the service tool to check the processor temperature and set point for correct values. If necessary, adjust the temperature (see Adjustments and

Replacements, “Processor—Drum Temperature Adjustment” ).

True

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_UP_DMIN_NOT_MET

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]

[TriggerNotes=Optical Density values, from max to min]

4-56 9G9002 – 2011-08-15

Diagnostics

Condition Code: 21-632 – Dmax Not Met

Web Portal Message

Film Supply: Film

Calibration Failure -

Dmax Outside Target

Log Message

Film Supply:

Calibration failed -

Dmax Not Met

DICOM Printer

StatusInfo

CALIBRATION ERR 1-Alert

Severity

Description

System Impact

User Action

The error occurs when the calibration sheet does not have a step density at or above the required Dmax value. The most likely causes are expired film or incorrect processor temperature. The error is cleared when a new calibration is initiated or when the film cartridge is removed. Any cartridge using these calibration results will automatically go into AIQC-Manual Mode and will continue printing but with reduced range in achievable densities. A new calibration will be attempted when this cartridge is re-inserted.

None. The system will function normally. [SI-0]

The maximum density of the film is too low. Calibration results for this film are outside the normal range but will still be used.

FE Action

Use the service tool to check the processor temperature and set point for correct values. If necessary, adjust the temperature (see Adjustments and

Replacements, “Processor—Drum Temperature Adjustment” ).

True

If you do not wish to use these calibration results, perform a new calibration on this film or try another film cartridge.

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_UP_DMAX_NOT_MET

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]

[TriggerNotes=Optical Density values, from max to min]

9G9002 – 2011-08-15 4-57

SERVICE MANUAL

Condition Code: 25-922 – RF Tag Micro Diagnostics Failure

Web Portal Message

RF Tag: Internal

Diagnostic Failure

Log Message

RF Tag reader failed self diagnostics

DICOM Printer

StatusInfo

BAD SUPPLY MGZ 0-Fatal

Severity

Description

System Impact

User Action

When the RF Tag reader is told to perform diagnostics and returns a diagnostics failure, the MCS commands a retry. This error occurs if the microcontroller still indicates a diagnostics failure after 3 attempts.

The error clears only when power is cycled.

The imager can only print jobs that were in process when the error occurred.

The spooler can still accept jobs, but the jobs will not print until the error is resolved. All jobs that were in process when the error occurred will reprint completely when the error is resolved. [SI-1]

1. Shut down the laser imager, and then restart the laser imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_RFTAG_DIAG_FAIL

Condition Code: 26-323 – Jam During Film De-skew

Web Portal Message

Film Jam in Area 2

Log Message

Sensor (S6) detected initial film leading edge, but did not detect edges again during or after de-skew

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

This error occurs if the leading edge of the film is detected at the SOP (start-ofpage) sensor (S6) as film is fed, and then is not detected leaving and reentering the SOP sensor as the film de-skews (moves backward and then forward).

The error clears when the film cartridge is removed and re-inserted or when the top cover is removed and then installed.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 2 – Error Codes 323, 324 or 325 (Web

Portal code 26323, 26324 or 26325)” ).

True

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_ENTERING_EXPOSURE_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-58 9G9002 – 2011-08-15

Diagnostics

Condition Code: 26-324 – Jam Leaving Exposure Transport to Accumulator

Web Portal Message

Film Jam in Area 2

Log Message

Film Jam Leaving

Exposure Transport to accumulator: SOP sensor (S6) failed to detect film trailing edge

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

This error occurs if the trailing edge (as determined by film direction) is not detected at the SOP (start-of-page) sensor (S6) while it exits toward the accumulator in a timely manner.

The error is cleared when either film cartridge is removed and re-inserted or when the top cover is opened and then closed.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 2 – Error Codes 323, 324 or 325 (Web

Portal code 26323, 26324 or 26325)” ).

True

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_ENTERING_EXPOSURE_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

9G9002 – 2011-08-15 4-59

SERVICE MANUAL

Condition Code: 26-325 – Jam Entering Exposure Transport from Accumulator

Web Portal Message

Film Jam in Area 2

Log Message

Film Jam Entering

Exposure Transport from accumulator: SOP sensor (S6) failed to detect film leading edge

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

This error occurs if the trailing edge (as determined by film direction) is not detected at the SOP (start-of-page) sensor (S6) when coming from the accumulator in a timely manner.

The error is cleared when either a film cartridge is removed and re-inserted or when the top cover is opened and then closed.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 2 – Error Codes 323, 324 or 325 (Web

Portal code 26323, 26324 or 26325)” ).

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_ENTERING_EXPOSURE_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-60 9G9002 – 2011-08-15

Diagnostics

Condition Code: 26-326 – Jam Exiting Exposure Transport to Processor

Web Portal Message Log Message

Film Jam in Area 2 or 3 Film Jam Exiting

Exposure Transport to

Processor: SOP sensor

(S6) failed to detect film trailing edge

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

This error occurs if the trailing edge (as determined by film direction) is not detected at the SOP (start-of-page) sensor (S6) after the film has entered the exposure transport area from the accumulator on its way to the processor. The error is cleared when the film supply is opened then closed.

When this error occurs, the processor stops rotating and the heater is turned off. All jobs in the imager will fail and then automatically reprint.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 2 or 3 – Error Code 326 (Web Portal code

26326)” ).

Show at DS

DICOM Printer

Status

True

WARNING

Unique Symb. ID

ERR_PRE_DENSITOMETER_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

9G9002 – 2011-08-15 4-61

SERVICE MANUAL

Condition Code: 26-543 – Jam Prior to Densitometer

Web Portal Message

Film Jam in Area 3

Log Message

Film Jam Prior to

Densitometer: Film at

Densitometer sensor

(S7) failed to detect film leading edge

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

FE Action

This error occurs if the leading edge is not detected at the film-at-densitometer sensor (S7) after the film leaves the exposure area.

The error is cleared when the imager top cover is opened then closed.

When this error occurs, the processor stops rotating and the heater is turned off. All jobs in the imager will fail and then automatically reprint.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 3 – Error Code 543 (Web Portal code

26543)” ).

1. Clear the jam (see “Film Jam in Area 3 – Error Code 543 (Web Portal code

26543)” ).

2. If the above action does not correct the problem or if the problem recurs, it could be caused by a burr or a buildup of film residue on the cooling plate.

To check and correct for this: a. Push the leading edge of a film over the cooling plate.

b. If the film sticks in any way, clean the cooling plate with an alcohol wipe.

Show at DS

c. If necessary, replace the cooling plate.

True

WARNING

DICOM Printer

Status

Unique Symb. ID

ERR_PRE_DENSITOMETER_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

4-62 9G9002 – 2011-08-15

Diagnostics

Condition Code: 26-544 – Jam at Densitometer

Web Portal Message

Film Jam in Area 3

Log Message

Film Jam at

Densitometer: Film at

Densitometer sensor

(S7) failed to detect film trailing edge

DICOM Printer

StatusInfo

FILM JAM 1-Alert

Severity

Description

System Impact

User Action

This error occurs if the trailing edge is not detected at the film-at-densitometer sensor (S7) as the film exits the densitometer. The error is cleared when the imager top cover is opened then closed. When this error occurs, the processor stops rotating and the heater is turned off. All jobs in the imager will fail and then automatically reprint.

The imager can only print jobs that were in process when the error occurred.

Clear the jam (see “Film Jam in Area 3 – Error Code 543 (Web Portal code

26543)” ).

True

Show at DS

DICOM Printer

Status

WARNING

Unique Symb. ID

ERR_DENSITOMETER_JAM

Logged for RMS

[CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]

Condition Code: 27-123 – Polygon Motor Error

Web Portal Message

Optics: Internal

Hardware Failure

Log Message

Polygon fails to rotate at desired speed.

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the polygon speed measured by the optics module microcontroller is out of range. The error clears only when power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_SPINNER_ERROR

Logged for RMS

[TriggerValues=a][TriggerNotes=Polygon Speed]

9G9002 – 2011-08-15 4-63

SERVICE MANUAL

4-64

Condition Code: 27-601 – Invalid Power Monitor Offset

Web Portal Message

Optics: Calibration

Failed

Log Message

Optics Calibration

Failed. Power Monitor

Offset outside valid range.

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the power monitor offset measured by the optics calibration and diagnostics is outside the predefined valid range.

The error clears when a calibration is requested or power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

FAILURE

DICOM Printer

Status

Unique Symb. ID

ERR_INVALID_POWER_MONITOR _OFFSET

Logged for RMS

[TriggerValues=x][TriggerRange=y,z][TriggerNotes=Power Monitor Offset: value, limits]

Condition Code: 27-604 – Unable to Adjust Laser Dynamic Range

Web Portal Message

Optics: Calibration

Failed

Log Message

Optics calibration failed to Adjust Laser

Dynamic Range within limits

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

This error occurs when the laser dynamic range measured by the optics calibration and diagnostics is outside the predefined valid range after 5 successive adjustment attempts.

The error clears when a calibration is requested or power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, then restart the laser imager.

User Action

Show at DS

2. If the error persists, call for service.

True

FAILURE

DICOM Printer

Status

Unique Symb. ID

ERR_CANT_ADJUST_LASER_DYNAMIC_RANGE

Logged for RMS

[TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Dynamic Range: value, limits]

9G9002 – 2011-08-15

Diagnostics

Condition Code: 27-607 – Optics Maximum Laser Power Outside Valid Range

Web Portal Message

Optics: Calibration

Failed

Log Message

Optics calibration detected Optics

Maximum Power outside valid range

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the maximum laser power measured by the optics calibration and diagnostics is outside the predefined valid range.

The error clears when a calibration is requested or power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

FAILURE

DICOM Printer

Status

Unique Symb. ID

ERR_OPTICS_MAX_LASER_POWER

Logged for RMS

[TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Power: value, limits]

Condition Code: 27-608 – Invalid Laser Dynamic Range

Web Portal Message

None

Log Message

Optics calibration detected laser dynamic range approaching predefined limits

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

User Action

This notification occurs when the laser dynamic range has been adjusted and its value is within 10% of the upper or lower limit of the adjustment range.

None. The system will function normally. [SI-0]

None

FE Action

Show at DS

None. This is a log notification only.

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_OPTICS_LASER_DYNAMIC_RANGE_NEAR_LIMIT

9G9002 – 2011-08-15 4-65

SERVICE MANUAL

Condition Code: 27-609 – Optics Maximum Laser Power Approaching Limit

Web Portal Message

None

Log Message

Optics calibration detected Optics

Maximum Power approaching limit

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

User Action

This notification occurs when the maximum laser power measured by the optics calibration and diagnostics is approaching the predefined valid limit.

None. The system will function normally. [SI-0]

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_OPTICS_MAX_LASER_POWER_NEAR_LIMIT

Condition Code: 27-611 – Optics Laser Gain Adjustment Failed

Web Portal Message

Optics: Internal

Hardware Failure

Log Message

Optics calibration laser power gain adjustment failed

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

The laser power gain is measured using a voltage on the laser driver. This error occurs when the laser driver voltage cannot be adjusted to within limits by the optics calibration after 20 successive attempts.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_OPTICS_LASER_GAIN_FATAL_ERROR

Logged for RMS

[TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Voltage: value, limits]

4-66 9G9002 – 2011-08-15

Diagnostics

Condition Code: 27-646 – Start of Page Error

Web Portal Message

Optics: Internal

Hardware Failure

Log Message

Optics hardware failed to report start of page although Start of Page sensor (S6) detected film

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs if the optics hardware does not report the start-of-page condition even though the start-of-page (SOP) sensor (S6) did indicate the leading edge of the film has been detected. The image is likely blank, but the film is not jammed and should exit the imager successfully.

The error clears only when power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_START_OF_PAGE

Condition Code: 27-650 – Exposure Timeout Error

Web Portal Message

Optics: Internal

Hardware Failure

Log Message

Image Exposure time out failure – multiple successive timeouts

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error occurs when the image exposure does not complete in the required time for 3 successive films. The error is cleared when the imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_EXPOSE_TMO_FAIL

9G9002 – 2011-08-15 4-67

SERVICE MANUAL

Condition Code: 27-651 – Exposure timeout notification

Web Portal Message

None

Log Message

Image Exposure timed out, job will be reprinted

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

System Impact

User Action

This notification occurs when the image exposure does not complete in the required time. The faulty image prints. The job fails and the imager attempts to print the image again.

If this problem is detected on three successive films, error 27-650 is declared.

None. The system will function normally. [SI-0]

None

False

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_EXPOSE_TMO_RETRY

Condition Code: 28-501 – Processor RTD Short Circuit

Web Portal Message

Processor: Internal

Hardware Failure

Log Message

Short in RTD circuit

DICOM Printer

StatusInfo

PROC DOWN 0-Fatal

Severity

Description

System Impact

User Action

This error can occur for many electromechanical reasons: Resistance

Temperature Detector (RTD) and connector leads touching, drum-slip-ring failure, condensation (cold machine in warm environment), failed component in analog-to-digital conversion circuitry on the processor board, etc.

The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred. The spooler can still accept jobs, but the jobs will not print until the error is resolved.

All jobs that were in process when the error occurred will reprint completely when the error is resolved. [SI-1]

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_PROCESSOR_RTD

Logged for RMS

[TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

4-68 9G9002 – 2011-08-15

Diagnostics

Condition Code: 28-509 – Processor Failed to Complete Warm-Up

Web Portal Message

Processor Warm-up

Failure

Log Message

Processor failed to warm up in the specified time

DICOM Printer

StatusInfo

PROC DOWN 0-Fatal

Severity

Description

There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of the set point for at least 20 seconds before the end of the warm-up time allotted. The processor electronics have failed. For this case, the allotted time for warm-up will expire. (Resolution: Replace the board.)

2. There was a failure to heat or the warm-up rate was too slow (=/< 3 °C per minute). For this case, the failed SSR status bit should be set. Either the solidstate relay (SSR) or mechanical power relay has failed. (Resolution: Replace the board.)

3. The environment may be too cold or the power source underrated.

(Resolution: Repeat the warm-up cycle.)

• The allotted time is calculated from the initial processor drum temperature.

System Impact

• The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred. The spooler can still accept jobs, but the jobs will not print until the error is resolved.

All jobs that were in process when the error occurred will reprint completely when the error is resolved. [SI-1]

1. Shut down the laser imager, then restart the imager.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_PROCESSOR_WARMUP

Logged for RMS

[TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

9G9002 – 2011-08-15 4-69

SERVICE MANUAL

Condition Code: 28-510 – Processor RTD Open Circuit

Web Portal Message

Processor: Internal

Hardware Failure

Log Message

Processor detected a sudden change to infinite resistance in the

RTD circuitry

DICOM Printer

StatusInfo

PROC DOWN 0-Fatal

Severity

Description

System Impact

This error likely occurred in conjunction with the overheat error. The most likely cause is an opening in the RTD circuit (RTD fractured, drum slip ring failure, wiring harness disconnected, etc.).

The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, then restart the imager.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_PROCESSOR_RTD_OPEN

Logged for RMS: [TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

Logged for RMS

[TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

4-70 9G9002 – 2011-08-15

Diagnostics

Condition Code: 28-551 – Processor Heater Failure

Web Portal Message

Processor Heater

Failure

Log Message

Processor failed to warm up when heater turned on

DICOM Printer

StatusInfo

PROC DOWN 0-Fatal

Severity

Description

There are three primary causes for this error:

1. The processor-measured temperature has not locked into ±0.15 °C of the set point for at least 20 seconds before the end of the warm-up time allotted.

The processor electronics have failed. For this case, the allotted time for warm-up will expire. (Resolution: Replace the board.)

2. There was a failure to heat or the warm-up rate was too slow (=/< 3 °C per minute). For this case, the failed SSR status bit should be set. Either the solid-state relay (SSR) or mechanical power relay has failed. (Resolution:

Replace the board.)

3. The environment may be too cold or the power source underrated.

(Resolution: Repeat the warm-up cycle.)

• The allotted time is calculated from the initial processor drum temperature.

System Impact

• The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, then restart the laser imager.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_PROCESSOR_HEATER

Logged for RMS

[TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

9G9002 – 2011-08-15 4-71

SERVICE MANUAL

4-72

Condition Code: 28-554 – Over Temperature Errors

Web Portal Message

Processor Over

Temperature

Log Message

Processor Over

Temperature

DICOM Printer

StatusInfo

PROC DOWN 0-Fatal

Severity

Description

System Impact

This error occurs if the measured temperature is approximately 148 °C or greater. If there is no corresponding “Processor Open Circuit Error,” then the likely cause is a stuck on solid-state relay (SSR). The software shuts power off to the drum, but the redundant safety feature of the thermal circuit breaker in the drum may also trip (the drum thermal circuit breaker must be manually reset). The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, then restart the imager.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_OVER_TEMP_ERRORS

Logged for RMS

[TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in degrees C]

Condition Code: 29-924 – Densitometer Failed Offset Reading Diagnostics

Web Portal Message

Densitometer: Internal

Diagnostic Failure

Log Message

Densitometer offset reading out of range with light source off

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

During a calibration print and during densitometer diagnostics, a reading from the density sensor is taken with the light source turned off. The error occurs if the microcontroller reports the reading out of range.

The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, then restart the imager.

User Action

Show at DS

2. If the error persists, call for service.

True

FAILURE

DICOM Printer

Status

Unique Symb. ID

ERR_DENSITOMETER_OFFSET_LIGHT_OFF

Logged for RMS

[TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]

9G9002 – 2011-08-15

Diagnostics

Condition Code: 29-925 – Densitometer Reference Reading Failed Diagnostics

Web Portal Message

Densitometer: Internal

Diagnostic Failure

Log Message

Densitometer reference reading out of range with light source on

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

During a calibration print and during densitometer diagnostics, a reading from the density sensor is taken with the light source turned on. This error occurs when the reading is out of range.

Note

Code 29-945 is generated when this reading is nearing the range limit.

System Impact

User Action

The error clears only when imager power is cycled.

The imager can only print jobs that were in process when the error occurred.

1. Shut down the laser imager, and then restart the imager.

Show at DS

2. If the error persists, call for service.

True

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_DENSITOMETER_REFERENCE_LIGHT_ON

Logged for RMS

[TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,

Fiducial Reference, Fiducial Offset]

Condition Code: 29-945 – Densitometer Reference Reading Diagnostics Warning

Web Portal Message

None

Log Message

Densitometer reference reading outside of optimal range with light source on

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

During a calibration print and during densitometer diagnostics, a reading from the density sensor is taken with the light source turned on. This notification occurs when the reading is outside of the optimal range (approaching the range limit).

Note

Code 29-925 is generated when this reading is over the range limit.

System Impact

None. The system will function normally. [SI-0]

User Action

Show at DS

None

False

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_DENSITOMETER_OFFSET_LIGHT_ON_NOTICE

9G9002 – 2011-08-15 4-73

SERVICE MANUAL

Condition Code: 36-931 – Local Panel Communications Failure

Web Portal Message

Local Panel Internal

Communications

Failure

Log Message

MCS failed to communicate with

Local Panel after multiple attempts

DICOM Printer

StatusInfo

ELEC DOWN 0-Fatal

Severity

Description

System Impact

This error occurs when the MCS tries to communicate with the microcontroller but receives no response to five attempts. The error clears only when power is cycled.

The display screen will not display correct data.

1. Shut down the laser imager, and then restart the imager.

User Action

2. If the error persists, call for service.

Show at DS

DICOM Printer

Status

True

FAILURE

Unique Symb. ID

ERR_UI_COMMN_FAIL

Condition Code: 36-932 – Local Panel Communications Retry

Web Portal Message

None

Log Message

MCS failed to communicate with

Local Panel

DICOM Printer

StatusInfo

NORMAL

Severity

3-Notify

Description

This notification occurs when the MCS tries to communicate with the microcontroller but receives no response.

Note

Code 36-931 is generated when this problem is detected on the fifth successive failed communication attempt.

None. The system will function normally. [SI-0]

System Impact

User Action

Show at DS

None

False

DICOM Printer

Status

FAILURE

Unique Symb. ID

ERR_UI_COMMN_RETRY

4-74 9G9002 – 2011-08-15

Diagnostics

Condition Code: 36-935 – Local Panel Not Receiving Communications

Web Portal Message

Local Panel: No

Communications from

MCS

Log Message

Local Panel not receiving communications from

MCS

DICOM Printer

StatusInfo

NORMAL

Severity

2-Warning

Description

System Impact

This error occurs when the display screen does not receive communications from the MCS. The display screen waits for 50 seconds, then attempts to invoke communications from the MCS. After an additional 10 seconds, if the display screen has not received MCS communications, this error displays on the display screen.

The error clears when the display screen detects MCS communications.

Unknown. If the MCS is down, the imager will not print films. If the problem is limited to communications, the imager may be able to print films.

1. Shut down the laser imager, and then restart the imager.

User Action

FE Action

2. If the error persists, call for service.

None

True

Show at DS

DICOM Printer

Status

NORMAL

Unique Symb. ID

ERR_UI_MCS_COMMN_FAIL

9G9002 – 2011-08-15 4-75

SERVICE MANUAL

Clearing Film Jams

Film Jam Areas and Interlocks

Manual Rollback

Knob

Jam Clear Area

Interlocks

Film Path

Description

Film supply

Film path

Processor/densitometer

Description

Film supply

Left cover

Top cover

4-76

Start and Finish

9G9002 – 2011-08-15

Sensors

Sensor

Description

Film cartridge

Rollback home

Pickup home

Film contact (Pickup)

Feed roller open

Start of Page (SOP - Exposure Transport)

Densitometer

Diagnostics

9G9002 – 2011-08-15 4-77

SERVICE MANUAL

Film Jam in Area 1 – Error Code 116 (Web Portal code 21116)

[1]

If possible, close the film cartridge.

[2]

Remove the film cartridge from the laser imager.

[3]

Remove any films jammed in Area 1 . Access this area from the front of the imager through the film supply.

Note

If the film is not accessible from the film supply, continue with Step 4 .

[4]

Remove the top cover .

[5]

Remove the left cover .

Pickup access area

[6]

Remove any jammed films in the pickup access area.

[7]

If Area 1 did not contain jammed films, take the film cartridge to a dark room and remove any jammed films.

[8]

Reinsert the film cartridge into the laser imager.

[9]

Install the left cover.

[10]

Install the top cover.

4-78 9G9002 – 2011-08-15

Diagnostics

Film Jam in Area 2 – Error Codes 323, 324 or 325 (Web Portal code 26323, 26324 or 26325)

[1]

Remove the left cover .

[2]

Remove any film from Area 2 .

[3]

If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers.

[4]

Install the left cover.

If misplaced films were never located and this error recurs on the next film, continue with Step 5 .

[5]

Remove the top cover .

[6]

Remove the left cover.

[7]

Remove any misplaced film in the pickup access area .

[8]

Install the left cover.

[9]

Install the top cover.

Film Jam in Area 2 or 3 – Error Code 326 (Web Portal code 26326)

[1]

Remove the top cover .

[2]

Rotate the exit roller handle clockwise until a film exits the laser imager.

[3]

If a film does not exit:

(a)

Remove the left cover .

(b)

Reach into Area 2 and remove any film.

(c)

If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers.

[4]

Install the left cover.

[5]

Install the top cover.

Film Jam in Area 3 – Error Code 543 (Web Portal code 26543)

[1]

Remove the top cover .

[2]

Rotate the exit roller handle clockwise until a film exists the laser imager.

[3]

Install the top cover.

9G9002 – 2011-08-15 4-79

SERVICE MANUAL

Functions of the MCS Board Test Points, Jumpers, and Switches

Machine Control System (MCS) Board

LED8 *

LED9 *

LED10

LED11 *

LED12

LED13

LED14

LED15 *

Item

LED1

LED2

LED3

LED4

LED5 *

LED6 *

LED7

LEDs, Jumpers, and Switches

Function

Config

Heater on

CPU “OK”

Interlocks satisfied

Cartridge detect

Pickup home

Film contact

Nip home

SOP

Rollback open

Rollback closed

Spare 1

Spare 2

Armed

Expose

Status

Off

= normal (On for a short time after reset)

Blinking

= normal

Blinking

= normal

= all interlocks closed

•

Off

= Cartridge detected

•

= No cartridge

= pickup at home position

•

Off

= sensor actuated by film (detected)

•

= sensor did not detect any film

= film transport nip roller at home position

Blinks briefly

when film is first detected by SOP sensor.

Does not stay in steady state.

Not used

= rollback at home position

Not used

= hardware is ready to lay down pixels on film when SOP sensor triggers it

= laser is on

4-80 9G9002 – 2011-08-15

Diagnostics

Item Function Status

Important

During normal operation, jumpers should be off so that LEDs and optical sensors do not fog film.

JP1 Force sensors on

JP2

JP3

SW1

Enable LEDs

Enables Armed and Exposed

LEDs

Service switch

• Jumper

off

= normal operation

• Jumper

= troubleshooting

•

Norm

= normal operation

PB1 Reset

•

Serv

= Service Mode

Performs hard reset of board when pressed (same as a power cycle)

* Indicates that LED is always off during normal operation. Jumpers on JP1, JP2, and JP3 are used to force the sensor/LED condition for troubleshooting.

Motors and Sensors

Description

M3x – Pickup drive motor

S3 – Pickup home sensor

S4 – Film contact sensor (also used for Film out detect)

S2 – Rollback home sensor

Home = Up

Home/Default

Blocked = Pickup home

Blocked = Pickup not contacting film

Blocked = Rollback home

Rollback motor Home = Cartridge closed

Feed roller nip open/close motor Home = Feed roller open

Limit/Sensed Position

Limit = Cassette bottom

Unblocked = Pickup not home

Unblocked = Pickup contacting film

Unblocked = Rollback not home

Limit = Cartridge open

Limit = Feed roller closed

Feed roller nip drive motor

Vacuum pump

S5 – Feed roller home sensor

S1 – Cartridge detect sensor

Off

Blocked = Feed roller up

Blocked = Cartridge not present

Unblocked = Feed roller down

Unblocked = Cartridge present

S6 – Start-of-page (SOP) sensor No film detected

Exposure transport motor Off

Film detected

Polygon spinner motor Lock signal low = Spinner up to speed Lock signal high = Spinner not up to speed

Film processor motor (continuous) N/A N/A

S7 – Densitometer film sensor Unblocked = No film at sensor Blocked = Film at sensor

9G9002 – 2011-08-15 4-81

SERVICE MANUAL

Using the Logs

Types of Logs

The service tool includes eight logs.

Log

Application Log

Function

Records the events controlled and monitored by all system software applications and subsystems

Records who has been on the machine Audit Log

DICOM Log

Error History

IIS (Internet Information

Server) Log

NT Event Log

(Application)

A log of network (DICOM) subsystem events filtered from the

Application Log. The network subsystem is part of the MIM (DRE) application.

Records all error events

Records all attempts to connect to the Web site server

Records Windows events for software applications

NT Event Log (System) Records Windows events for system software

Print Delivery Log A log of all delivery and SDS Server Subsystem events filtered from the application log. The subsystems are part of the MIM application.

Application Log

The application log and the other subsystem logs, which can be filtered from the application log, are important troubleshooting resources. When an error occurs, search the logs to help locate the problem by checking the sequence of events leading up to the error. A troubleshooting sequence might be:

• Connect your laptop to the laser imager and use Secure Link client software to access the service tool.

• Search the error history to determine the number of times the error occurred.

• Open the NT event (system) log to determine the time at which the error occurred.

• Search the application log (or a subsystem log) for data at the time of the error.

• View the data in the log before the error.

4-82 9G9002 – 2011-08-15

Diagnostics

Accessing the Application Log

[1]

Select

Logs > Application Log

from the main menu of the service tool. A blank log screen with a Log Retrieval window is displayed.

[2]

Use the Log Retrieval window to locate the log data to view:

• If you know the approximate time when the event occurred, select

View Log With Time Range

and enter a Start and End Time.

• To view the log of an event when the event is occurring, select

View Active Log

[3]

Click

. The retrieved log displays.

[4]

Click

Options

to display a screen of the columns of the log.

You can use this screen to choose the data fields you want to view or decrease the width of the log.

[5]

To decrease the log to a usable width, clear the check boxes of the columns in the display field that you do not want to view.

Note

You can also decrease or increase the column width in the log by clicking the lines between the columns and dragging the column left or right.

[6]

Click

9G9002 – 2011-08-15 4-83

SERVICE MANUAL

Log Keying Functions

4-84

Note

Your computer must have Log Viewer software to view the logs.

Button

Start

Stop

Load

Save

Options

Find

Find Next

Display Filter

Function

Displays parameters for retrieving a new log. The Log Retrieval screen displays.

• If you know the approximate time when an error occurred:

1. Select

View Log With Time Range

2. Type a Start Time and an End Time.

3. Click

• To view the log during the time an event occurs:

1. Select

View Active Log

2. Click

Stop the loading process while a log is loading

Loads a log from a saved .xml or .KFC-log file on your computer

Saves a log to a folder to your computer

Opens the Help screen

Displays a screen of the log columns available for viewing

1. Select the name of each column you want to view in the log.

2. Click

to display the log.

Searches for a string in the log that you can identify by words or numbers, for example, a condition code

Locates the next instance of the string that you entered from the Find operation

Filters the log to decrease the amount of log data for analytical use. (See

“Using Filtering” )

9G9002 – 2011-08-15

Diagnostics

Contents of the Log

Each line of the log documents an event. Each event has 18 columns of information. Only five of the columns, listed below, are useful for diagnostics by field service personnel. The other data is for use by

Software Engineering.

Column Title

Event Type

Time

Code

Text

App

Function

Provides the same information in the Level column—the level provided for the event. The levels from highest to lowest are: Trace (Level 6), Debug (5), Diag

(4), Info (3), Warning (2), Error (1), and Fatal Error (0).

Provides the time of the event, down to 1/100th of a second. The time is used to locate events in the log.

The code for an event, normally an error code

Describes the event

The software application in which the event occurred

9G9002 – 2011-08-15 4-85

SERVICE MANUAL

Using Filtering

Filtering decreases the amount of log data according to criteria that you select. An example of when you might need to filter a log would be if modalities are unable to select the laser imager because the current number of scp associations has reached the limit (12). Use filtering to search for key words and numbers in the log to locate the information to solve the problem. See the following example search:

[1]

Access the application log and use the

Log Retrieval

window to select the time within which the laser imager problem occurred.

[2]

Click

to capture the log data.

[3]

Click

Display Filter

[4]

Under the

Basic

tab, select:

•

Enable Basic Filter

•

Text Contains

[5]

In the Text Contains box, type the words and numbers that you want to search on. In this example, “scp assoc” was entered so that it appears in the events in the log you want to view.

[6]

Click

to search the log for the specified text.

The search retrieves only log items that include the words “scp assoc.” If the log includes too many records, decrease the data by applying additional filtering.

[7]

Click

Display Filter

4-86 9G9002 – 2011-08-15

Diagnostics

[8]

Click the

Advanced

tab.

[9]

Select

Enable Advanced Filter

. This adds the filter criteria to the original search words “scp assoc”.

(a)

Select

Time

in the Field drop-down list (scroll the list).

(b)

Select

Text

in the As drop-down list.

(c)

Narrow the time period by selecting the appropriate parameter in the next drop-down list, and then type the date and time in the box. Use

yyyy/mm/dd[space][space]hh:mm

format, with hours in 24-hour time.

[10]

Click

to retrieve all the “scp association” events during the time selected.

[11]

Open the Advanced filter again and add criteria to show only the events where the Text field contained “down.”

The log is filtered to show scp associations that went down during the specified time period.

9G9002 – 2011-08-15 4-87

SERVICE MANUAL

Changing Log Levels

Important

Levels higher than the recommended defaults can slow down the system. If you change a level to help diagnose a problem, return the level to the default value after completing troubleshooting.

The level recorded in the logs for each subsystem can be changed, if necessary, for troubleshooting purposes. To change log levels for subsystems:

[1]

From the service tool, select

Configuration > System > Log Level

[2]

Click

Modify

[3]

From the drop-down list for the each subsystem, select the log level you want, and then click

Save

The log levels, from highest to lowest, are:

Fatal Error

: Record only fatal errors.

Error

: Record all errors.

Warning

: Record warnings and all errors.

Information

: Record key events.

Diagnostic

: Provide a level of information for field troubleshooting.

Debug

: Provide a level of information for software debugging.

Trace

: Records all communication in use for any subsystems

4-88 9G9002 – 2011-08-15

Section 5: Illustrated Parts List

Main Assembly

Figure 1 Main Assembly – Front view

Illustrated Parts List

9G9002 – 2011-08-15

H221_6054DCA

H221_6054DC

5-1

SERVICE MANUAL

Item

Part No.

Part Name

A4A99G0893 Screw

A4A98F3170 Motor - stepper

A4A99G4093 Insulation - end plate,

A4A95F1875 Nut right

A4A99G4605 Pulley

A4A99G5064 Screw

A4A97F2485 Pulley

A4A99G0894 Screw

A4A97E8211 Chain

A4A99G0895 Screw

Figure 1 Main Assembly – Front view

A4A99G5248 Assembly - Cooling and densitometer

A4A99G5649 Assembly - Heat sink

A4A99G0093 Manifold - Exhaust

A4A99G3970 Gasket - drum cover

A4A99G3271 Gear - drive

A4A99G4017 Gear - worm

A4A95F0907 Retaining ring

A4A95F4586 Retaining ring

A4A97F2484 Pulley

A4A99G1676 Belt - timing

A4A95F4586 Retaining ring

A4A92G1630 Motor - stepper

A4A99G1675 Timing belt

A4A99G6356 Spring - extension

Quantity Detailed Description

15 Screw - machine; M3 × 10 mm L, steel, ZPCC

1 Assembly: Processor coolingand densitometer

Assembly: Heat sink - processor

Assembly: Exhaust - cooling, processor

Gasket - drum cover, processor

Gear - drive, feed roller

Gear - worm, 20 tooth, transport; RoHS compliant

Retaining ring - external; 4.0–5.0 mm shaft dia.,

0.6 mm T, carbon steel, Trivalent Zinc Plus sealer

Retaining ring - external; 6.0–8.0 mm shaft dia.,

0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Motor - stepper, DC

Insulation - end plate, right, processor; RoHS compliant

Nut - machine; Keps, steel class 6/8, plain zinc, M4

× 0.7 mm; RoHS compliant

Pulley - transport; 3 mm, GT, 16 groove

Belt - timing; 6 mm W, 48 tooth, 144 mm L × 3 mm

W pitch

Retaining ring- external; 6.0–8.0 mm shaft dia.,

0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Pulley- transport; 3 mm, 16 tooth, GT, machined;

RoHS compliant

Retaining ring - external; 6.0–8.0 mm shaft dia.,

0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Screw - machine; SEMS, pan head, Torx T10, M3 ×

0.5 × 6, clear zinc

Motor - stepper, processor drive

Belt - timing; 6 mm W, double-sided, 232 tooth,

696 mm L × 3 mm W pitch

Pulley - transport; 3 mm, 24 groove, GT; RoHS compliant

Spring - extension; 0.018 in. wire diameter ×

2.750 in. L, stainless steel

Screw - machine; SEMS, pan head, Torx T20, M4 ×

0.7 mm × 8.0 mm, clear zinc

Chain; MicroTrak 0130 series, cable carrier system, fiber reinforced nylon, flexible, black, 17 links, 1 set of brackets, 20 mm bend radius

Screw - machine; SEMS, pan head, Torx T20, M4 ×

0.7 × 16, clear zinc

5-2 9G9002 – 2011-08-15

Item

Illustrated Parts List

Part No.

Part Name

A4A98F3389 Gasket - plenum

A4A99G3599 Assembly - rail

A4A99G2073 Blower

A4A92G6910 Gasket

A4A99G1916 Bearing

A4A95F4836 Retaining ring

A4A98H5592 Roller - drive

A4A97F2391 Knob - roller

A4A99G4094 Insulation - end plate, left

A4A98H5844 Assembly - Diverter

A4A99G3507 Switch, interlock

A4A95F1872 Nut

Quantity Detailed Description

Gasket - plenum, processor

Assembly: Rail - isolation, front; RoHS compliant

Blower; 24 V (DC), 10.2 CFM, 52 db

Gasket - fan, processor

Bearing - flange, transport

Retaining ring - external; 8.0–11.0 mm shaft dia.,

0.9 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Roller - drive, processor

Knob - roller, transport

Insulation - end plate, left, processor; RoHS compliant

Assembly: Diverter - processor

Switch, interlock - SPDB-NO (SPST), 16 A, screw mount; RoHS compliant

Nut - machine; Keps, steel, class 6/8, plain zinc, M3

× 0.5 mm; RoHS compliant

9G9002 – 2011-08-15 5-3

SERVICE MANUAL

Figure 2 Main Assembly – Rear view

H221_6055DCA

H221_6055DC

5-4 9G9002 – 2011-08-15

Illustrated Parts List

Item

Figure 2 Main Assembly – Rear view

Part No.

A4A98E4053

A4A99G1143

A4A95E5849

A4A99G0777

A4A95F7220

A4A99G1618

A4A99H0680

A4A92G0068

Part Name

Switch

Lock

Switch

26-1004-3199-3 Circuit breaker

Power supply

Pump

Lock

Screw

A4A99G2723 Gasket - horizontal, back panel

A4A99G1142 Rail - isolation

A4A95F9624 Spring

Damper - foam

Quantity Detailed Description

1 Switch - optical, emitter/sensor, interruptive;

Schmitt Trigger w/flag, 5.0 V (DC), Molex 5102 series connector. 0.2 in. W slot; RoHS compliant

Lock - shipping, rear, right

Switch - rocker, mechanical; single unit, alternate action, non-illuminated, snap-in mounting, panel mount, DPST, 250 V (AC), 20 A, 6.3 in. × 0.8 in.

Circuit breaker; single pole, 15 A @ 32 V (DC)/

250 V (AC), black bezel, black button, through-hole

Power supply - switching, single; 24 V, 65 W; RoHS compliant

Pump - compressor/vacuum; through-hole,

0.125 in. barb, EPDM valves, 24 V (DC), 22.5 psi

Lock - shipping, rear, lt

Screw - machine; hex washer head, M4 × 8 mm L, steel, ZPCC; RoHS compliant

Gasket - horizontal, back panel; RoHS compliant

Rail - isolation, floating, rear

Spring, compression - 0.97 in. OD × 0.08 wire dia.,

1.00 free length; RoHS compliant

Damper - foam, isolation; RoHS compliant

9G9002 – 2011-08-15 5-5

SERVICE MANUAL

Cables and Harnesses

Figure 3 Cables and Harnesses

H221_6056DCA

H221_6056DC

5-6

9G9002 – 2011-08-15

Item

Illustrated Parts List

Figure 3 Cables and Harnesses

Part No.

Part Name

Quantity Detailed Description

A4A99G3453 Cable

1 Cable - MCS to service, ethernet; RoHS compliant

A4A99G0724 Cable

A4A99G0716 Cable

Cable - MCS to DRE; RoHS compliant

Cable - MCS to DRE, ethernet; RoHS compliant

A4A99G0721 Harness

A4A99G2642 Cable

A4A99G0718 Harness

A4A99G0727 Harness

Harness - MCS to slip ring, intermediate; RoHS compliant

Cable - DRE to bulkhead, ethernet; RoHS compliant

Harness - MCS to transport; RoHS compliant

Harness - MCS to rollback; RoHS compliant

A4A99G0720 Cable

A4A99G0728 Harness

A4A99G3397 Harness

A4A99G0725 Cable

A4A99G3002 Harness

A4A99G0723 Cable

A4A99G0714 Harness

A4A99G0726 Harness

A4A99G0715 Cable

Cable - MCS to processor motor; RoHS compliant

Harness - power switch to MCS/power supply; RoHS compliant

Harness - MCS to pickup, intermediate; RoHS compliant

Cable - MCS to power supply; RoHS compliant

Harness - MCS to faz fans, intermediate; RoHS compliant

Cable - MCS to RF tag, RoHS compliant

Harness - MCS to densitometer; RoHS compliant

Harness - MCS to interlocks; RoHS compliant

Cable - MCS to local panel; RoHS compliant

9G9002 – 2011-08-15 5-7

SERVICE MANUAL

Covers

Figure 4 Covers

5-8

H221_6053DCA

H221_6053DC

9G9002 – 2011-08-15

Item

Illustrated Parts List

Part No.

Part Name

A4A69G7518 Assembly - left panel

A4A99G2726 Gasket

A4A99G7526 Cover - top, main

A4A99G7515 Support - exit tray

A4A99G7513 Exit tray

A4A99G7524 Assembly: Back panel

A4A99G2724 Gasket

A4A99G7516 Assembly: Right panel

A4A99G2946 Cover - interlock

A4A99G7520 Assembly: Door - main

A4A99G4052 Spacer

A4A99G1211 Assembly: RF antenna

A4A99G2835 Knob - captured

A4A99G5064 Screw

A4A96H7585 Washer

A4A99G2725 Gasket - duct

Figure 4 Covers

Quantity Detailed Description

1 Assembly: Left panel

Gasket - air channel, left panel; RoHS compliant

Assembly: Cover- branded, main

Support - film, exit tray; RoHS compliant

Tray - exit, main; RoHS compliant

Assembly: Back panel

Gasket - vertical, back panel; RoHS compliant

Assembly: Right panel

Cover - interlock; RoHS compliant

Spacer - round; 4.3 mm ID × 8.0 mm OD × 4.0 mm

L, nylon, plain; RoHS compliant

RF tag

Knob - captured, left panel

Screw - machine; SEMS, pan head, Torx T10, M3

× 0.5 × 6, clear zinc

Washer - shoulder; non-metallic, nylon, natural,

0.031 T × 0.078 L, 0.128 ID × 0.312 OD × 0.185 shoulder dia.

Gasket - duct, left panel

9G9002 – 2011-08-15 5-9

SERVICE MANUAL

Exposure Transport Assembly

Figure 5 Exposure Transport Assembly

H221_6038HCA

H221_6038HC

Item

Figure 5 Exposure Transport Assembly

Part No.

Part Name

78-8094-5562-5 Handle - rollback

A4A99G6964 Assembly: Exposure transport

A4A99G2919 Assembly: Piezo start of page

A4A99G0062 Spring - extension

A4A99G4828

A4A99G0719

A4A99G3655

A4A98H5415

A4A99G6923

Assembly: Motor

Harness

Belt

Assembly: Tensioner

Cover - belt

Quantity Detailed Description

1 Handle - rollback

1 Assembly: Exposure transport

Assembly: Piezo start of page

Spring - extension; 0.028 in. wire dia. ×

1.516 in. free length, stainless steel

Assembly: Motor

Harness - MCS to exposure transport; RoHS compliant

Belt - exposure transport

Assembly: Tensioner

Cover - belt, outer; RoHS compliant

5-10 9G9002 – 2011-08-15

Illustrated Parts List

Transport Assembly

Figure 6 Transport Assembly

H221_6041BCA

H221_6041BC

Item

Figure 6 Transport Assembly

Part No.

Part Name

A4A99G1383 Assembly: Guide - top, front

A4A99G1284 Assembly: Guide - back

A4A99G1425 Assembly: Guide - top, back

A4A99G1426 Assembly - idler

Quantity Detailed Description

1 Assembly: Guide - top, front, film transport

Assembly: Guide - back, film transport

Assembly: Guide - top, back, film transport

Assembly: Idler - film transport

9G9002 – 2011-08-15 5-11

SERVICE MANUAL

Pickup Assembly

Figure 7 Pickup Assembly

H221_6046DCA

H221_6046DC

5-12 9G9002 – 2011-08-15

Item

Illustrated Parts List

Part No.

Part Name

A4A99G6744 Assembly: Pickup

A4A95F4586 Retaining ring

A4A99G4074

A4A99G4876

A4A98E4053

A4A98E1025 Switch

96-000-1185-6 Bearing - sleeve

A4A95F2826

A4A99G0893

A4A99G0894

A4A99H0087

A4A93B7328

A4A99G5009

A4A92G0913

A4A99H0570

A4A95F4836

Spring

Tubing - finger

Bearing - sleeve

Retaining ring

Figure 7 Pickup Assembly

Worm - single start

Motor - stepper

Switch

Cup - suction, bellows

Screw

Sleeve bearing

Bearing - sleeve

A4A99G3409 Bearing - flange

26-1001-7033-6 Tie wrap

A4A99G4111 Spring - lift, pickup

A4A99G1894 Washer - rectangular

A4A99G4017

A4A99G5064

Gear - worm

Screw

Quantity Detailed Description

Assembly: Pickup

Retaining ring - external; 6.0–8.0 mm shaft dia.,

0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Gear - worm; single start, transport; RoHS compliant

Motor - stepper, transport

Switch - optical, emitter/sensor, interruptive; Schmitt

Trigger w/flag, 5.0 V (DC), Molex 5102 series connector. 0.2 in. W slot; RoHS compliant

Switch - optical, emitter/sensor, interruptive; Schmitt

Trigger, slotted. 5.0 V (DC), Molex 5102 series connector, 0.2 in. W slot; RoHS compliant

Bearing - sleeve; 2 flanges, split axial, type 7, TEP

110, white, 6 mm ID for 2 mm sheet T, 6.025 mm dia. bore, 7.200 mm dia Hsg bore

Cup - suction, bellows; silicone, 22 mm, 0.89 mm flange OD, 0.95 mm OD × 0.19 mm ID × 0.77 mm H

Screw - machine; M3 × 10 mm L, steel, ZPCC

Screw - machine; SEMS, pan head, Torx T20, M4 ×

0.7 mm × 8.0 mm, clear zinc

Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T

Bearing - sleeve; 2 flanges, split axial, type 7, TEP

110, nylon, while, 8 mm ID for 2 mm sheet T,

8.025 mm dia. bore, 9.600 mm dia. Hsg bore; RoHS compliant

Spring - torsion; music wire, 0.038 wire dia.; RoHS compliant

Bearing - flange; split, 8 mm ID × 8 mm L

Tie wrap; miniature, nylon, natural, 51 Max bundle

Spring - lift, pickup

Washer - rectangular; 0.25 in. × 0.50 in. × 0.03 in. T, stainless steel

Tubing - finger; RoHS compliant

Bearing - sleeve; 10 mm ID × 12 mm OD × 15 mm L

Retaining ring - external; 8.0–11.0 mm shaft dia.,

0.9 mm T, carbon steel, Trivalent Zinc Plus sealer;

RoHS compliant

Gear - worm, 20 tooth, transport; RoHS compliant

Screw - machine; SEMS, pan head, Torx T10, M3 ×

0.5 × 6.0, clear zinc

9G9002 – 2011-08-15 5-13

SERVICE MANUAL

Feed Roller Assembly

Figure 8 Feed Roller Assembly

Item

H221_6047HCA

H221_6047HC

Figure 8 Feed Roller Assembly

Part No.

Part Name

A4A99G3747 Assembly - link, left

A4A95F4586 Retaining ring

A4A99G4074 Worm - single start

A4A99G5064 Screw

A4A99G4876 Motor - stepper

A4A98E1025 Switch

A4A99G3353 Assembly - link, right

A4A99G1480 Flag - sensor

A4A99G4017 Gear - worm

A4A99G3271 Gear - drive

Quantity Detailed Description

1 Assembly: Link, left, feed roller

1 Retaining ring - external; 6.0–8.0 mm shaft dia., 0.7 mm

T, carbon steel, Trivalent Zinc Plus sealer; RoHS compliant

Gear - worm; single start, transport; RoHS compliant

Screw - machine; SEMS, pan head, Torx T10, M3 × 0.5

× 6.0, clear zinc

Motor - stepper, transport

Switch - optical, emitter/sensor, interruptive; Schmitt

Trigger, slotted. 5.0 V (DC), Molex 5102 series connector, 0.2 in. W slot; RoHS compliant

Assembly: Link, right, feed roller

Flag - sensor, feed roller

Gear - worm; 20 tooth, transport

Gear - drive, feed roller

5-14 9G9002 – 2011-08-15

Processor Drum Assembly

Figure 9 Processor Drum Assembly

Illustrated Parts List

2, 3

H221_6057DCA

H221_6057DC

Item

Figure 9 Processor Drum Assembly

Part No.

Part Name

A4A99G6749 Assembly - cover

A4AA9G6746 Assembly - drum, 120 V

A4A99G6748 Assembly - drum, 240 V

A4A99G0195 Insulation drum - back

A4A99G4093 Insulation - end plate, right

A4A99G0027 Insulation - drum, front

A4A99G4094 Insulation - end plate, left

A4A99G5248 Assembly - Cooling and densitometer

A4A99G5904 Assembly - pad

A4A99G5649 Assembly - heat sink

Quantity Detailed Description

1 Assembly: Cover - processor

Assembly: Drum - processor; 120 V; RoHS compliant

Assembly: Drum - processor; 240 V; RoHS compliant

Insulation - drum, back, processor

Insulation - end plate, right, processor; RoHS compliant

Insulation - drum, front, processor

Insulation - end plate, left, processor; RoHS compliant

Assembly: Processor coolingand densitometer

Assembly: Pad - processor

Assembly: Heat sink - processor

9G9002 – 2011-08-15 5-15

SERVICE MANUAL

Imaging Assembly

Figure 10 Imaging Assembly

H221_6048DCA

H221_6048DC

Item

Figure 10 Imaging Assembly

Part No.

Part Name

A4A99G6742 Assembly - optics

A4A99G6964 Assembly: Exposure transport

Quantity Detailed Description

Assembly: Optics; RoHS compliant

Assembly: Exposure transport

5-16 9G9002 – 2011-08-15

Local Panel (Display Screen) Assembly

Figure 11 Local Panel (Display Screen) Assembly

Illustrated Parts List

Item

H221_6039HCA

H221_6049HC

Figure 11 Local Panel (Display Screen) Assembly

Part No.

Part Name

A4A99G1217 Assembly - local panel

Quantity Detailed Description

1 Assembly: Local panel; RoHS compliant

9G9002 – 2011-08-15 5-17

SERVICE MANUAL

Electronics Assembly

Figure 12 Electronics Assembly

H221_6044HCA

H221_6044HC

Item

Figure 12 Electronics Assembly

Part No.

Part Name

A4A99G0249 Assembly: MCS

A4A99G4842 Assembly - Compact flash

A4A99G4716 Assembly - motherboard

Quantity Detailed Description

1 Assembly: MCS

Compact flash; CF 4, MLC, 4 GB

Assembly: Motherboard - DRE, programmed;

RoHS compliant

5-18 9G9002 – 2011-08-15

Rollback Assembly

Figure 13 Rollback Assembly

Illustrated Parts List

H221_6052HCA

H221_6052HC

9G9002 – 2011-08-15 5-19

SERVICE MANUAL

Item

Part No.

Part Name

A4A97H5747 Spring

A4A98F2668 Knob

A4A99H0087 Sleeve bearing

A4A95F4836 Retaining ring

A4A99G3660 Pulley

A4A99G3576 Belt - timing

A4A98F3211 Pulley

A4A99G1413 Flag - home

A4A99G5064 Screw

A4A92G1630 Motor - stepper

A4A99G0894 Screw

A4A95F4743 Belt - timing

A4A97F2484 Pulley

A4A95F4586 Retaining ring

A4A93B7328 Bearing - sleeve

A4A99G2677 Shaft - wheel

A4A99G2014 Wheel - convex

Figure 13 Rollback Assembly

Quantity Detailed Description

2 Spring - extension; close wound, centered full loops, 2 lb./in. stainless steel, 0.240 in OD × 0.029 in. wire dia. × 1.750 in. free L, 0.33 lb. initial tension, 3.47 extension W-O set

Knob - rollback

Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T

Retaining ring - external; 8.0–11.0 mm shaft dia., 0.9 mm T, carbon steel, Trivalent Zinc Plus sealer; RoHS compliant

Pulley - reduction; 3 mm, GT, 50:16

Belt - timing; 3 mm, 219 mm L × 6 mm W pitch, 73 teeth,

GT2; RoHS compliant

Pulley - processor; 3 mm, GT, 18 groove; RoHS compliant

Flag - home, rollback

Screw - machine; SEMS, pan head, Torx T10, M3 × 0.5 ×

6.0, clear zinc

Motor - stepper, transport

Screw - machine; SEMS, pan head, Torx T20, M4 × 0.7 mm

× 8.0 mm, clear zinc

Belt - timing; 3 mm, 201 mm L × 6 mm W pitch, 67 teeth,

GT2, neoprene, nylon, fiberglass; RoHS compliant

Pulley - transport; 3 mm, GT, 16 groove

Retaining ring - external; 6.0–8.0 mm shaft dia., 0.7 mm T, carbon steel, Trivalent Zinc Plus sealer; RoHS compliant

Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110, nylon, while, 8 mm ID for 2 mm sheet T, 8.025 mm dia. bore,

9.600 mm dia. Hsg bore; RoHS compliant

Shaft - wheel, rollback

Wheel - convex, rollback

5-20 9G9002 – 2011-08-15

Additional Service Procedures

Section 6: Additional Service Procedures

Accessing the Service Tool

Logging On to the Service Tool

Important

• You must have the Secure Link Client Software, version 2.3 or higher and the Web Service Portal Software, version 3.1.0.5 or higher installed and configured on your laptop computer.

• You will not be able to log on until 3 or 4 minutes after you have energized the laser imager.

[1]

Connect the laptop computer to the laser imager (see Installation Instructions, “Connecting Your Computer to the Laser Imager” ).

[2]

Energize the laptop computer.

[3]

Launch Secure Link from the Start menu.

[4]

Type your password.

[5]

Click

[6]

Type the IP address of the Service Port:

192.168.000.1

[7]

Check that the Port is set to

443

[8]

Click

Connect

[9]

Launch the Web Service Portal Software (Web Portal) from the Start menu.

The main menu of the service tool displays.

Logging Off the Service Tool

[1]

In the right corner of the service tool, click

Log Off

[2]

At the Web Portal screen, click

Log Off

[3]

Close the Web Portal software.

[4]

At the Secure Link screen:

(a)

Click

Disconnect

(b)

Close the screen.

[5]

Disconnect the laptop computer from the laser imager.

[6]

If you are finished with the service tool, install the right cover.

9G9002 – 2011-08-15 6-1

SERVICE MANUAL

Configuring the Laser Imager

Important

You must restart the laser imager from the service tool to permanently save configuration information.

Setting the Language

Important

The language is set by the customer in the Web Portal.

Checking the Values for the DICOM Source Communications

[1]

Connect the laptop computer to the laser imager (see Installation Instructions, “Connecting Your Computer to the Laser Imager” ).

[2]

Select

Configuration > DICOM SCP > Communications

[3]

Check:

• Port Number is

5040

• Association Limit is

[4]

Are the values correct?

Yes

Continue with “Setting the Laser Imager to be a

Destination” .

a. Click

Modify

b. Type the correct values.

c. Click

Save

d. Continue with “Setting the Laser Imager to be a Destination” .

6-2 9G9002 – 2011-08-15

Setting the Laser Imager to be a Destination

[1]

Select

Configuration > DICOM SCP > Destination

Additional Service Procedures

Important

The AE Title is the name by which the modalities recognize the laser imager.

[2]

Check with the customer to determine the AE Title to use.

[3]

Click

Modify

[4]

Type the selected AE Title in the window.

[5]

Click the

Media

tab.

[6]

In the Available column, select the check box next to the Media Type that will be used with the imager.

Note

Under normal operations, all media types should be allowed.

9G9002 – 2011-08-15 6-3

SERVICE MANUAL

[7]

Click the

Page and Image Options

tab, and then modify any settings according to customer demand.

Important

Do not disable any of the page formatting settings of the laser imager except if instructed by the customer.

[8]

Click

Save

[9]

Continue with “Setting the System Clock” .

Setting the System Clock

[1]

Select

Configuration > System > Clock

Important

The system clock is set in the factory. At installation, the time zone has to be reset if the laser imager is installed in some other time zone. When you reset the time zone value, the time and date should display correctly.

[2]

Will the clock be set manually or does the customer use a time server for synchronization?

Manually

Continue with Step 3 .

Server

a. Obtain the IP address of the server from the customer.

b. Perform Steps 16 – 23 .

[3]

To correct the Time Zone value:

(a)

Click

Modify

(b)

If the

Enable Time Synchronization

check box is selected, clear it.

(c)

Select the correct time zone from the

Time Zone

drop-down list.

(d)

Click

Save

[4]

Is the time value correct?

Yes

Continue with Step 5 .

a. Click

Modify

b. In the

Time

boxes, type the hour and minute.

c. Click

Save

d. Continue with Step 5 .

6-4 9G9002 – 2011-08-15

[5]

Is the Date correct?

Advance to Step

Yes

15 .

Continue with Step 6 .

[6]

Select

System Information > User Information

Additional Service Procedures

[7]

Call your Technical Support Center to gain temporary Level 5 access.

[8]

Click

Modify

[9]

In the Authorization Key field, type the key from the Technical Support Center.

[10]

Click

Save

Note

You will have Level 5 access for 24 hours.

[11]

Return to the Clock Configuration screen.

[12]

Click

Modify

, and then set the correct date.

[13]

If daylight savings time applies in the area of installation, select the

Automatically adjust clock for daylight savings time

check box.

[14]

Click

Save

[15]

Advance to “Setting the Host Name and the IP Address” .

9G9002 – 2011-08-15 6-5

SERVICE MANUAL

Perform the following steps if the customer uses a time server for synchronization.

[16]

Click

Modify

[17]

Select the

Enable Time Synchronization

check box.

[18]

In the

IP Address

field, type the address of the time server to be used for synchronization.

[19]

Select the synchronization period (how often the clock is synchronized) from the

Period

drop-down list.

[20]

Select the correct time zone from the

Time Zone

drop-down list.

[21]

If daylight savings time applies in the area of installation, select the

Automatically adjust clock for daylight savings time

check box.

[22]

Click

Save

[23]

Continue with “Setting the Host Name and the IP Address” .

6-6 9G9002 – 2011-08-15

Additional Service Procedures

Setting the Host Name and the IP Address

[1]

Obtain from the customer the host name, IP address, subnet, and gateway for the laser imager.

[2]

Select

Configuration > System > Network

[3]

Click

Modify

Important

The Host Name is the network name for this laser imager. It can be a maximum of 14 characters and a minimum of one. The first character must be a letter. Other characters can be a letter, a number, or a hyphen (-).

[4]

Type:

• Host Name

• IP Address

• Subnet Mask

• Default Gateway

[5]

Click

Save

[6]

Continue with “Setting the Service Tracking” .

9G9002 – 2011-08-15 6-7

SERVICE MANUAL

Setting the Service Tracking

[1]

Select

System Information > Identification

[2]

Click

Modify

Important

The values for Serial Number, K-Number, Windows OS ID, and Service Code are set at the factory.

• Model Name — set at the factory and cannot be changed

• Serial Number — set at the factory and can only be changed with a Level 5 access, if not correct

• K-Number — can be changed if not correct

• Service Phone Number — should be populated but can be changed if not correct

• Service Code — set at the factory and cannot be changed

[3]

Type or select from the drop-down list the correct information for the following fields:

• Country Code

• Region

• Hospital Name

• Department Name

• Device Location

Note

If the K-Number or Service Phone Number is not correct, type the correct information before continuing with

Step 4 .

[4]

Click

Save

[5]

Select

Utilities > Session > Restart

[6]

Click

Restart

Wait for the laser imager to restart.

[7]

Continue with “Loading Customer Film” .

6-8 9G9002 – 2011-08-15

Loading Customer Film

[1]

Install the film cartridge.

[2]

Continue with “Checking the Installed Hardware and Display Units” .

Checking the Installed Hardware and Display Units

[1]

Select

Configuration > Hardware > Installed Hardware

Additional Service Procedures

[2]

Click

Modify

[3]

Under Additional Configuration, select

Yes

from the Use Metric Units drop-down list to display metric units on the display screen, or select

from the list to display imperial units.

[4]

Click

Save

[5]

Continue with “Configuring the SCP Services” .

9G9002 – 2011-08-15 6-9

SERVICE MANUAL

Configuring the SCP Services

[1]

Have each SCU send an image to make a connection with the laser imager.

[2]

Select

Configuration > DICOM SCP > SCP Configuration

[3]

When the SCP Configuration screen appears, click the

Modality Preferences

tab.

Note

• The information for each entry in the SCU drop-down list includes, in order: IP Address and AE Title of the

SCU that will send the image, and AE Title of the destination.

• The parameter values on the screen apply to the modality identified in the SCU list.

[4]

At the top of the screen, select an SCU from the drop-down list.

[5]

Is the information for the selected SCU correct?

Yes

Perform Steps 4 and 5 for each SCU in the list.

a. Click

Modify

. b. Select the correct information from the drop-down lists. c. Click

Save

. d. Perform Steps 4 and 5 for each SCU in the list.

[6]

After the configuration of all SCUs is completed, continue with “Checking Image Quality” .

6-10 9G9002 – 2011-08-15

Additional Service Procedures

Checking Image Quality

[1]

Ask the customer to send images from the modalities to the laser imager.

[2]

Check for image skew. If necessary, adjust the optics assembly (see “Imaging Assembly—Start Index Delay

Adjustment” ).

[3]

Is the image quality acceptable to the customer?

Yes

Advance to “Editing the Service

History Log” .

Continue with Step 4 .

[4]

Click the

Image Optimization

tab on the SCP Configuration screen.

[5]

At the top of the screen, select an SCU from the drop-down list.

Note

• The information for each entry in the SCU drop-down list includes, in order: IP Address and AE Title of the SCU that will send the image, and AE Title of the destination.

• The parameter values on the screen apply to the modality identified in the SCU list.

• Perform

Image Optimization

and

Other Options

for each SCU in the drop-down list.

[6]

Click

Modify

[7]

To change a parameter, type the new value or select it from the drop-down list.

Note

• The value selected will be the default for this SCU.

• The value in the list to the right of the parameter value indicates whether the value sent from the SCU is overridden.

– If you select

Always Apply

, the parameter on the screen overrides the parameter the SCU sends.

– If you select

, the SCU parameter is applied. Normally, you should select

to allow the SCU to override the default selected.

9G9002 – 2011-08-15 6-11

SERVICE MANUAL

[8]

Click the

Film and Image Options

tab.

[9]

Select or type the parameter values.

Note

• The value selected will be the default for this SCU.

• The value in the list to the right of the parameter value indicates whether the value sent from the SCU is overridden.

– If you select

Always Apply

, the parameter on the screen overrides the parameter the SCU sends.

– If you select

, the SCU parameter is applied. Normally, you should select

to allow the SCU to override the default selected.

[10]

Click the

Other Options

tab.

[11]

Select the parameter values.

[12]

After you set the parameters for this SCU, perform the same procedures for each SCU identified in the SCU connection window.

[13]

Click

Save

[14]

After you complete the configuration of all SCUs, continue with “Editing the Service History Log” .

6-12 9G9002 – 2011-08-15

Editing the Service History Log

[1]

Select

System Information > Service History

Additional Service Procedures

[2]

Click

Add

Note

The Date Time, Product Service Code, and your User Name and User ID for Secure Tunnel fields are filled in automatically.

[3]

Type data about the service performed in the remaining fields.

[4]

Click

Save

9G9002 – 2011-08-15 6-13

SERVICE MANUAL

Backing Up and Restoring Configurations

Making a Configuration Backup

[1]

Log on to the service tool (see “Logging On to the Service Tool” ).

[2]

Select

Utilities > Backup/Restore

[3]

To make a backup of the configuration parameters to the hard drive, click the

Backup

tab.

[4]

To download the backup data to your laptop computer:

(a)

Click

Download Backup

(b)

Click

Save

in the File Download window.

(c)

Select a destination on your computer to save. If you want to change the name of the saved data file, type a file name.

(d)

Click

Save

to place the backup file in the selected destination.

[5]

Log off from the service tool (see “Logging Off the Service Tool” ).

6-14 9G9002 – 2011-08-15

Restoring the Configuration

[1]

Log on to the service tool (see “Logging On to the Service Tool” ).

[2]

Select

Utilities > Backup/Restore

[3]

Click the

Restore

tab.

Additional Service Procedures

[4]

Select the type of information to be restored from the

Restore Level

drop-down list.

[5]

Choose how you want to restore the backup data:

From flash drive

Click

Restore

Upload stored configuration data from laptop

a. Select the

Upload Configuration File

b. Click

Select

c. In the File Upload window, click

Browse

d. When the Choose File window displays, select the

.bin

file.

e. Click

Open

, and then click

Upload

check box.

Important

You must restart the imager from the service tool.

[6]

Select

Utilities > Session > Restart

[7]

Click

Restart

Wait for the imager to restart.

[8]

If you are finished with the service tool:

(a)

Disconnect the laptop computer from the imager.

(b)

Install the top cover.

9G9002 – 2011-08-15 6-15

SERVICE MANUAL

Upgrading Software and Firmware

Updating a Portable Flash Drive with a New Version of System Software

Important

Energize your laptop computer before you insert the flash drive into the USB port.

[1]

Energize your laptop computer.

[2]

Insert the:

• Portable flash drive into the USB port on your laptop computer.

• Ghost CD into the CD-ROM drive of your laptop computer.

[3]

Copy the software from the CD-ROM to the flash drive.

Note

The new version of system software on the CD-ROM will overwrite the old version on the flash drive.

[4]

When the copy is complete, remove the flash drive and CD-ROM from your laptop computer.

6-16 9G9002 – 2011-08-15

Additional Service Procedures

Upgrading the Imager Flash Drive with a New Version of System Software – Ghosting

Important

Save the backup file to your laptop computer.

[1]

Make a backup of the configuration file for the imager (see “Making a Configuration Backup” ).

[2]

Close the film cartridge.

[3]

De-energize the imager.

[4]

Remove the back cover (see Adjustments and Replacements, “Back cover” ).

[5]

Install the portable flash drive that contains the ghost software into one of the USB ports on the DRE board.

Note

The USB ports are located behind the lower 2 network connections.

USB

Ports (4)

[6]

Install the back cover, and then attach the power cord.

[7]

Energize the imager to begin ghosting.

The imager beeps 3 times when ghosting has completed.

[8]

After ghosting has completed, de-energize the imager.

[9]

Remove the back cover, and then remove the portable flash drive.

[10]

Install the back cover, and then attach the power cord.

[11]

Energize the imager.

[12]

Do the microcontrollers need to be updated?

Yes

a. Perform “Upgrading the Firmware in the Microcontrollers”

Continue with Step 13 .

b. Continue with Step 13 .

[13]

Perform “Restoring the Configuration” .

9G9002 – 2011-08-15 6-17

SERVICE MANUAL

Upgrading the Firmware in the Microcontrollers

Important

You must perform this procedure when:

• The imager is ghosted and there are changes for the microcontrollers

• Condition code 20-156 is generated

[1]

Log on to the service tool (see “Logging On to the Service Tool” ).

[2]

Select

Diagnostics > Scripts

[3]

Select

MicroUpdate_WithAutoRestart_ST.vbs

from the Script Name drop-down list.

[4]

Click

Run

Note

This procedure updates the microcontrollers as necessary and then restarts the imager. Be patient, as this process could take approximately 10 minutes.

6-18 9G9002 – 2011-08-15

Publication History

Publication History

Publication

Date

Revision ECO No. Changed Pages

2011/08/15 30 N/A N/A

2011/10/19 -

p. 1-13

File Name

9G9002-A.pdf

Notes

New Publication

A4A9YG220B_111019_Fix.pdf

Added a Note to the step [2].

Edited the PDF with Acrobat by

KM.

A4A9YG220B_111019 I

SERVICE MANUAL

Konica Minolta Medical & Graphic, Inc.

1 Sakura-machi, Hino-shi, Tokyo 191-8511, JAPAN

KONICA MINOLTA and DRYPRO are trademarks of Konica Minolta Medical & Graphic, Inc.

Pub No. 9G9002

Rev 30

A4A9YG220

B_111019_Fix

II A4A9YG220B_111019

Key features

High image quality
Fast processing speeds
Compact design
Easy to use and operate
Integrated with existing imaging workflows

Frequently asked questions

The DRYPRO SIGMA is a medical imaging device used in healthcare settings to process and print images from various modalities like CT, MRI, and ultrasound.

It has high image quality, fast processing speed, compact design, easy operation, and integration with existing imaging workflows.

The Service Manual provides detailed diagnostics and troubleshooting information for common errors.

Service Manual

Confidential

Table of Contents

Section 1:

Installation Instructions

Necessary Materials

Completing the Mechanical Setup

Front Shipping

(filter removed)

Front

Shipping

Bracket in

Storage

Configuring the Laser Imager

Completing the Installation

Checking Image Quality

[1] Connect the network cable to the:

[2] After the laser imager has completed the warm-up cycle, send an image from each modality that will print to

[3] If the image quality must be improved for a modality, optimize the images from that modality:

(a) From the main screen, select Wizards > Image Quality.

(b) Cancel all pending print jobs or wait until all print jobs are printed.

(c) Under Optimization Steps, click

(d) Send an image from the modality, and then click

(e) View the test print and visually select the optimal image.

(f) Under Image Number, click

(g) Under Optimization Steps, click

(h) Check the status and result data near the bottom of the screen.

(i) Send another image from the modality and check the print.

[4] Continue with

Troubleshooting

This page is intentionally blank.

Section 2: Adjustments and Replacements

Processor—Drum Temperature Adjustment

Imaging Assembly—Start Index Delay Adjustment

Imaging Assembly—Page Start Adjustment

Correct

Incorrect

Top Cover

Left cover

Captive

Thumb Screw

Right Cover

Back cover

Display Screen Assembly

Interlock Switches—Top and Front Covers and Film Supply

Processor Drum

Drum Drive Belt

Processor Fan Assembly

Felt Pad Assembly

Film Diverter Assembly

Processor Cover

Densitometer Assembly

Feed Roller Motor

Feed Roller Nip Drive Belt

Rollback Motor

Film Cartridge Detect Sensor

Vacuum Pump

Pickup Assembly

Suction Cup

Pickup Home Sensor

Film Contact Sensor

Imaging Assembly

Optics and Exposure Transport

Exposure Transport Belt

Exposure Transport Motor

Power Supply Board

Machine Control System (MCS) Board

DRE Motherboard Bracket

DRE Motherboard and Flash Drive

Back of DRE Motherboard

This page is intentionally blank.

Section 3: Preventive Maintenance

Necessary Materials

PM Intervals

Modifications

EM Call Checklist

Left Side of Imager Right Side of Imager

Performing the PM

Resetting the PM Counts and Changing the Service History

Completing the PM