AT&T ML17939 User manual

User’s manual

ML17939/ML17959

Two-line corded telephone/ answering system with caller ID/call waiting

Congratulations

on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 67 of this user’s manual.

Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at

www.telephones.att.com

or call

1 (800) 222-3111

. In Canada, dial

1 (866) 288-4268

.

Model #: ML17939/ML17959

Type: Two-line corded telephone/answering system with caller ID/call waiting

Serial #: ________________________________________________________________

Purchase date: __________________________________________________________

Place of purchase:

Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.

Compatible with

Hearing Aid T-Coil

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083

Compliant Logo is a trademark of the Telecommunications

Industry Association. Used under license.

TIA-1083

T

Clearspeak™ is a trademark of Advanced American Telephones.

© 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Telephone base Handset with coiled handset cord

Power adapter

Telephone line cords: clear

(2-conductor) and black (4-conductor)

Mounting bracket

/ML17959

/ML17959

Replacement directory card

User’s manual Quick start guide

User’s manual

ML17939/ML17959

Two-line corded telephone/ answering system with caller ID/call waiting

Table of contents

Getting started

Quick reference guide ..............................2

Optional backup battery installation ................................................4

Telephone installation ..............................5

Telephone base installation ..............5

Data port .........................................................8

Installation options .....................................9

Tabletop to wall installation .............9

Wall to tabletop installation .........11

Optional headset ......................................13

Directory card ............................................13

Menu setup

Telephone settings ..................................14

Menu overview .....................................14

Ringer volume ......................................15

Ringer melody ......................................15

LCD language ........................................16

LCD backlight ........................................16

Date and time .......................................16

Key tone ..................................................17

Scroll rate ...............................................17

Call settings ................................................18

Set the primary line ...........................18

Turn automatic line selection on or off .............................................18

Turn auto speaker on or off ..........18

Choose the preferred mode ..........19

Set home and local area codes ...19

Choose how to store repeat calls in the call history ...............20

Select tone or pulse dialing ..........20

Answering system settings ..................21

Answer on/off ......................................21

Announcement selection ................21

Announcement A and B ..................22

Announcement A and B time settings ...............................................23

Call screening .......................................24

Number of rings ..................................24

Incoming message length ..............25

Remote code .........................................25

Priority code ..........................................26

Message alert tone ............................26

Voicemail indicator settings ................27

Voicemail indicator .............................27

Clear voicemail indication ..............27

Turn COVM (central office voicemail) on or off ......................28

Telephone operation

Basic operation .........................................29

Making, answering or ending a call ..................................................29

On hook dialing (predialing) ..........30

Clearspeak™ dial-in-base speakerphone..................................30

Switching between the handset, headset and speakerphone ......30

Temporary ringer silencing ............30

Redial ........................................................31

Auto redial ..............................................32

Options while on calls ...........................33

Volume control .....................................33

Flash/call waiting ...............................33

Mute ...........................................................33

Hold ...........................................................33

Temporary tone dialing ....................34

Switching between lines .................34

Conference calls ..................................34

Two-way recording .............................35

Chain dialing .........................................36

Speed dial

Speed dial memory overview .............37

Speed dial operation ..............................38

Storing a number in a speed dial location .......................38

Reviewing a speed dial number ..38

Editing a speed dial number .........39

Dialing a speed dial number .........39

Deleting a speed dial number ......40

Directory

Directory overview ...................................41

Directory memory capacity ............41

Character chart ....................................41

Directory operation .................................42

Creating a directory entry ..............42

Reviewing directory entries ...........42

Searching by name ............................43

Editing directory entries ..................43

Copying directory entries to speed dial memory .......................44

Dialing directory entries ..................44

Deleting directory entries ...............44

Caller ID

About caller ID ..........................................45

Information about caller ID with call waiting .......................................45

How caller ID history (call log) works ...................................................46

Caller ID operation ..................................47

Memory match ....................................47

Missed calls indicator .......................47

Reviewing call history .......................47

Dialing options .....................................48

Dialing a call history entry .............48

Deleting call history entries ..........48

Saving a call history entry to the directory ....................................49

Saving a call history entry to a speed dial location .......................50

Reasons for missing caller ID information ............................................51

Answering system

Answering system and voicemail .....52

Answering system operation ..............53

Message capacity ................................53

Answering system new message indication ............53

Call screening .....................................53

Call intercept.........................................53

Priority code ..........................................53

Message playback ..............................54

Options during playback .................54

Delete all old messages ..................55

Record and play memos .................55

Remote access ...........................................56

Appendix

Screen icons, indicator lights and alert tones ..............................................57

Indicator lights .....................................57

Screen icons ..........................................57

Alert tones .............................................58

Screen display messages .....................59

Troubleshooting ........................................61

General product care .............................66

Important safety information .............67

Safety information ..............................67

Especially about corded telephones ........................................67

FCC and ACTA information ..................68

Part 15 of FCC rules ...............................70

Limited warranty .......................................71

Technical specifications ........................73

Index ...............................................................74

Remote access wallet card .................76

Getting started

Installation preparation

You must install the power adapter before using the telephone.

See pages 6-7 for easy instructions.

If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 6 and 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the telephone base display - remove it before use.

For customer service or product information, visit our website at


or call

1 (800) 222-3111

. In Canada, dial

1 (866) 288-4268

.

•

•

•

•

•

•

Avoid placing the telephone base too close to:

• Communication devices such as television sets, VCRs, or cordless telephones.

Excessive heat sources.

Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.

Excessive dust sources such as a workshop or garage.

Excessive moisture.

Extremely low temperature.

Mechanical vibration or shock such as on top of the washing machine or work bench.

1

Quick reference guide

DELETE

Press to delete the displayed directory, or call history entry (pages 44 and 48).

Press to backspace and erase a digit or character (pages 38 and 42).

During message playback, press to delete the message currently playing (page 54).

When the telephone is idle, press to delete all old messages (page 55).

DIR

Press to enter the directory (page 42).

MENu

Press to enter the main menu (page 14).

CID

Press to display call history information

(page 47).

CANCEL

Press to cancel an operation and go back to the previous menu (page 14).

Press and hold to return to idle mode

(page 14).

CoNf

Press to initiate a three-way conference call (page 34).

LINE 1, LINE 2

Press to make or answer a call on the selected line (page 29).

/REPEAT

While playing messages, press to repeat the message, or press twice to hear the previous message (page 54).

While entering names or numbers, press to move the cursor to the left (pages 38 and 42).

Press to go back to the previous menu (page 14).

/ANS oN/off LINE1/LINE2

Press to turn the built-in answering system on or off

(page 21).

ENTER

Press to select a menu item or to save a setting

(page 14).

hoLD

Press to place a call on hold (page 33).

/SKIP

Press to skip to the next message (page 54).

While entering names or numbers, press to move the cursor to the right (pages 38 and 42).

/

While in the menu, press to scroll up or down (page 14).

While reviewing the directory or call history, press to scroll through entries or press and hold to scroll continuously.

(pages 42 and 47).

/PLAY/SToP LINE1/LINE2

Press to start or stop message playback (page 54).

Press to stop recording a memo (page 55).

2

Getting started

Quick reference guide

fLASh

During a call, press to answer an incoming call when you receive a call waiting alert (page 33).

(AuTo) REDIAL

Press to dial the last number dialed when the telephone is off hook

(page 31).

When the telephone is idle, press to display the last five numbers dialed.

You can choose to dial a displayed number or use the auto redial feature (pages 31 and 32).

voL+

While the telephone is not in use, press to increase the ringer volume for both lines (page 15).

During a call, press to increase the listening volume (page 33).

During message playback, press to increase the playback volume

(page 54).

voL-

While the telephone is not in use, press to decrease the ringer volume for both lines (page 15).

During a call, press to decrease the listening volume (page 33).

During message playback, press to decrease the playback volume

(page 54).

hEADSET

Press to activate the headset when a corded headset is connected (pages 13 and 29).

MuTE

During a call, press to mute the microphone (page 33).

When a call is ringing, press to mute the ringer (page 30).

PAuSE

Press to insert a two-second dialing pause in a number stored in the directory or speed dial memory (pages 38 and 42).

DISP DIAL

Press to dial the number currently displayed

(page 30).

SPEAKER

Press to turn the base speakerphone on or off (page 29).

LowER

Press to enter the lower locations of the speed dial keys (page 37).

Speed dial keys

Press to dial or review a stored speed dial number when the telephone is idle (pages 38 and 39).

3

Getting started

Optional backup battery installation

Install three AA alkaline batteries (purchased separately) to use this telephone in the event of a power failure. If power fails with working batteries installed, all functions work properly except for the display illumination.

If power fails and no batteries are installed, you can make or answer calls on line 1 using only the handset. Last number redial and speed dialing are also supported, but the screen display will be dimmer than usual.

Install the batteries as shown below:

1.

Press the tab and pull to remove the battery compartment cover. Insert three AA alkaline batteries (purchased separately) following the polarity markings in the battery compartment.

2.

Replace the battery compartment cover.

NOTE:

If no backup batteries are installed and the power adapter is connected, appears steady on the screen.

4

Getting started

Telephone installation

Telephone base installation

1.

Install the mounting bracket for tabletop use.

option 1: Insert the tabs into slots a

and b

to install your telephone in a low tabletop position. Press the flexible tabs

A

and

B

on the mounting bracket until it clicks into place.

A

B

A

option 1: Low tabletop position

option 2: Rotate the mounting bracket 180 degrees. Insert the tabs into slots c and d

to install your telephone in a high tabletop position. Press the flexible tabs

A

and

B

on the mounting bracket until it clicks into place. c

A B

5

A

option 2: high tabletop position

Getting started


2.

Connect the telephone line cord(s) and the power cord to the telephone base.

If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

option 1: If you have a two-line wall jack, install your telephone base as shown below.

Plug the other end of the black telephone line cord (4-conductor) into the wall jack.

If you have DSL high speed Internet service, a DSL filter

(not included) is required.

L1+L2

Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.

Plug one end of the black telephone line cord (4-conductor) into the jack labeled

LINE 1/L1+L2 on the back of the telephone base.

•

•

Plug the small end of the power adapter into the power jack on the back of the telephone base.

Plug the other end of the coiled handset cord into the left side of the telephone base.

One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly.

NOTES:

Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at


,

or call

1 (800) 222-3111

.

In Canada, dial

1 (866) 288-4268

.

The power adapter is intended to be correctly oriented in a vertical or floor mount position.

The prongs are not designed to hold the plug in place if it is plugged into a ceiling, underthe-table or cabinet outlet.

6

Getting started


option 2: If you have two one-line wall jacks, install your telephone base as shown below.

Plug the other end of the clear telephone line cord (2-conductor) into the wall jack.

Plug the other end of the black telephone line cord (4-conductor) into the wall jack.

L1 L2

If you have DSL high speed Internet service, a DSL filter


Plug one end of the clear telephone line cord (2-conductor) into the jack labeled

LINE 1/L1+L2 on the back of the telephone base.

Plug one end of the black telephone line cord (4-conductor) into the jack labeled

LINE 2 on the back of the telephone base.

Plug the small end of the power adapter into the power jack on the back of the telephone base.

Plug the other end of the coiled handset cord into the left side of the telephone base.

Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.

One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly.

•

•

NOTES:

Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at


,

or call

1 (800) 222-3111

.

In Canada, dial

1 (866) 288-4268

.

The power adapter is intended to be correctly oriented in a vertical or floor mount position.

The prongs are not designed to hold the plug in place if it is plugged into a ceiling, underthe-table or cabinet outlet.

7

Getting started

Data port

If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack labeled DATA on the back of the telephone base.

The data port uses line 2 only.

DATA port

8

Getting started

Installation options

If you want to mount your telephone on a wall, connect the telephone base to a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.

Tabletop to wall installation

To install your telephone base in the wall installation position, make sure you first unplug the power adapter from the electrical outlet and the telephone line cord from the wall outlet.

1.

Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.

Push the handset tab down into the slot until it locks into position.

Switch hook

2.

Press in the direction indicated by the arrows to release the mounting bracket. Remove the mounting bracket from the telephone base.

option 1: Low tabletop position

9

option 2: high tabletop position

Getting started


3.

4.

Plug the coiled handset cord into the handset and the telephone base.

Plug the small end of the power adapter cord into the power jack on the back of the telephone base.

Plug the telephone line cords into the wall jacks.

option 1: If you have a single two-line wall jack, use only the black telephone line cord (4-conductor).

Plug one end of the black telephone line cord into the jack labeled

LINE 1/L1+L2 on the back of the telephone base. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.

L1+L2

If you have DSL high speed Internet service, a DSL filter (not included) is required.

option 2: If you have two separate one-line wall jacks, use both telephone line cords.

Plug one end of the clear telephone line cord into the jack labeled

LINE 1/L1+L2 on the back of the telephone base. Plug one end of the black telephone line cord into the jack labeled LINE 2. Plug the other end of the clear telephone line cord and the other end of the black telephone line cord into the wall jacks.

L1 L2

10

If you have DSL high speed

Internet service, a DSL filter


Getting started


5.

Wrap the telephone line cord as show below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.

wall to tabletop installation

To return the telephone base from wall installation to tabletop position:

1.

Unwrap the telephone line cord. Remove the telephone base from the wall. Unplug the telephone line cord from the telephone wall jack and the power adapter cord from the electrical outlet.

11

Getting started


2.

Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.

Push the handset tab down into the slot until it locks into position.

Switch hook

3.

Follow the steps in Telephone base installation on pages 5-7 to install your telephone for tabletop use.

12

Getting started

Optional headset

You can use this telephone hands free when you install any industry standard

2.5mm corded telephone headset (purchased separately). The telephone plays an error tone if you press hEADSET when a headset is not plugged into the headset jack.

For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm headset, visit our website at


or call

1 (800) 222-3111.

In Canada, dial

1 (866) 288-4268.

Plug a 2.5mm headset into the jack on the right side of the telephone base (beneath the small rubber flap).

Directory card

Use the directory card to record the names of the speed dial numbers you stored.

To write names on the directory card:

1.

Remove the clear plastic cover by inserting the tip of a small item such as a paperclip into the hole at the top edge of the cover.

2.

Pull out the directory card.

3.

4.

Write the information on the directory card.

Replace the directory card and the plastic cover.

To change the directory card:

1.

2.

Follow steps 1 and 2 above to remove the old directory card.

Insert the new directory card and replace the plastic cover.

13

Menu setup

Telephone settings

Menu overview

Use the menus to change the telephone settings.

1.

When the telephone is idle, press

MENu to enter the main menu.

2.

3.

Press or to scroll to the feature to be changed. Press ENTER.

Press or to scroll to the desired settings.

4.

Press ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu. Press

/

REPEAT

to go back to the previous menu. To exit without making changes, press CANCEL.

-oR-

Press and hold CANCEL to return to idle mode.

NOTE: If no key is pressed within 30 seconds, the telephone automatically returns to idle mode.

Menu structure

Directory

Call log

Speed dial

Phone settings

Call settings

Answering sys

Voicemail

Ringers

LCD language

LCD backlight

Set date/time

Key tone

Scroll rate

Ringer volume

Ringer melody

Primary line

Auto line sel

Auto speaker

Preferred mode

Set area code

Repeat calls

Dial mode

Mailbox 1

Mailbox 2

Clr voicemail

L1 covm ON/OFF

L2 covm ON/OFF

Play messages

Announcement

Delete all old

Record memo

Answer ON/OFF

Ans sys setup

Choose annc

Annc A

Annc B

Set annc A time

Set annc B time

Call screening

# of rings

Msg length

Remote code

Priority code

Msg alert tone

14

Menu setup

Telephone settings

Ringer volume

You can set the ringer volume level (1-6) or turn the ringer off. When the ringer is off, Ringer muted appears on the screen.

1.

2.


MENu.

Press or to scroll to Phone settings. Press ENTER.

3.

4.

5.

Press or to scroll to


Ringers. Press ENTER.

Ringer volume. Press ENTER.

Press or to select the desired line (

Line 1,

Line 2 or Lines 1 & 2). Press ENTER.

6.

7.

Press , , voL+ or voL- to adjust the ringer volume for the selected line.

Press ENTER to save your setting. The telephone plays a confirmation tone and returns to the previous menu.

•

•

NOTES:

Pressing voL+ or voL- when the telephone is idle adjusts the ringer volume for both lines.

If the ringer for either or both lines is muted, for the corresponding line or both lines flashes on the screen when the telephone is idle or there is an incoming call.

Ringer melody

3.

4.

5.

Use this feature to choose one of the 10 ringer melodies for incoming calls.

You can choose different ringer melodies for each line or the same ringer melody for both lines.

1.

2.

When the telephone is idle, press MENu.


6.

7.


Ringers. Press ENTER.

Press or to scroll to Ringer melody. Press ENTER.

Press or to select the desired line ( Line 1, Line 2 or Lines 1 & 2). Press ENTER.

Press or to select the desired ringer melody.

The telephone plays each ringer melody as you scroll through the choices.

Press

ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu.

NOTE: If you turn off the ringer volume, you do not hear ringer melody samples.

15

Menu setup

Telephone settings

LCD language

Use this feature to change the display language that is used in all menus and screens. This telephone is set to use English for display by default.

1.

2.


MENu.


3.

4.

5.


Press or to select

LCD language. Press ENTER.

English, français or Español.

Press


LCD backlight

3.

4.

5.

Use this feature to turn the LCD backlight on or off.

1.


2.

Press or to scroll to Phone settings.

Press ENTER.


LCD backlight. Press ENTER.

Press or to select on or off.

Press ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu.

Date and time

The telephone plays the date and time that a message was received by the answering system. If you subscribe to a caller ID service provided by your telephone service provider, the date, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information. Before using the answering system, set the date and time as follows.

1.

2.



3.

4.


Set date/time.

Press

ENTER to set the date.

Use the dialing keys to enter the date. To enter a number that is less than 10, enter a 0 before the digit. Press

/

REPEAT

or

/

SKIP

to move the cursor to the left or right.

-oR-

Press or to scroll to the desired digit. Press ENTER to move on to set the next digit. Press

/

REPEAT

or

/

SKIP


16

Menu setup

Telephone settings

5.

6.

7.

8.

Press ENTER to move to the time setting.

Use the dialing keys to enter the time. To enter a number that is less than 10, you have to enter a 0 before the digit. Press

/

REPEAT

or

/

SKIP


-oR-

Press or to scroll to the desired digit. Press

ENTER to move on to set the next digit. Press

/

REPEAT

or

/

SKIP


Press or to select AM or PM.

Press ENTER to save the setting. The telephone plays a confirmation tone and returns to the previous menu.

NOTE: The telephone plays an error tone if the date and time you entered is invalid.

Key tone

Use this feature to turn the key tone on or off. The telephone is set to beep with every key press by default.

1.

2.


MENu.


Press ENTER.

Phone settings.

3.

4.

5.


Press or to select

Key tone. Press ENTER.

on or off.

Press


Scroll rate

3.

4.

5.

Use this feature to set the scroll rate when you press and hold or to scroll through entries in the directory or call history.

1.

2.



Press ENTER.

Phone settings.

Press or to scroll to Scroll rate. Press ENTER.

Press or to select Slow, Medium or fast.


17

Menu setup

Call settings

Set the primary line

Use this feature to select the default telephone line to be used when you make calls. The primary line is set to Line 1 by default.

1.

2.


MENu.

Press or to scroll to Call settings. Press ENTER.

3.

4.

5.


Press or to select

Primary line. Press ENTER.

Line 1 or Line 2.

Press


Turn automatic line selection on or off

When Auto line sel is turned on and both telephone lines are connected, the telephone automatically selects the first available line to use when making a call. The Auto line sel feature is set to on by default. To change the setting:

1.

2.



3.

4.

5.


Auto line sel.

Press

ENTER.



NOTE: If only one line is connected and not set as the primary line, you will need to press the LINE button before making a call.

Turn auto speaker on or off

1.

2.

3.

If you set

Auto speaker to on, when you press a speed dial key with a stored number, the telephone automatically dials the number using the preferred mode you set (see

Choose the preferred mode on page 19). The

Auto speaker feature is set to off by default. To change the setting:

4.

5.




Press or to select

on or off.

MENu.

Call settings. Press ENTER.

Auto speaker. Press ENTER.


18

Menu setup

Call settings

Choose the preferred mode

You can set the Preferred mode to speakerphone or headset. Your selection is used automatically when dialing a number from the directory, redial or call history without lifting the handset. Your selection is also used for speed dialing when auto speaker is set to on (see Turn auto speaker on or off on page 18). If a corded headset is not plugged in, the speakerphone is used automatically. The Preferred mode is set to Speakerphone by default.

To change the setting:

1.

2.


MENu.


3.

4.

5.

Press or to scroll to Preferred mode.

Press ENTER.

Press or to select Speakerphone or headset.

Press


Set home and local area codes

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number, and when you dial from the caller ID history, only seven digits are dialed.

This feature makes it easy for you to place a call from the caller ID history. If you must dial 10 digits (area code + telephone number) to make a local call, do not program the home area code. Then, if you receive a call from within your area code, the screen displays the 10 digits of the telephone number, and when you dial from the caller ID history, all 10 digits will be dialed.

1.

2.


MENu.


3.

4.

Press or to scroll to Set area code. Press ENTER.

Press or to scroll to home area code or

Loc area code 1 - Loc area code 4. Press ENTER.

5.

Use the dialing keys to enter a three-digit area code.

• Press

/

REPEAT

want to edit.

or

/

SKIP

to scroll to the digit you

6.

• Press DELETE to backspace and delete a digit.

Press ENTER to save your setting. The telephone plays a confirmation tone and returns to the previous menu.

19

Menu setup

Call settings

Choose how to store repeat calls in the call history

Use this feature to choose how new calls from the same number are displayed in the call history. If you want to store only the last call of repeated calls, select Combined. If you want to store all incoming calls separately, select Separate. The default setting is Separate.

1.

2.


MENu.


3.

4.

5.


Press or to select

Repeat calls. Press ENTER.

Combined or Separate.

Press


Select tone or pulse dialing

3.

4.

5.

You can choose tone or pulse dialing in this menu. The default setting is Tone.

Change this to Pulse (rotary) only if you do not have touch-tone dialing service.

1.

2.




Dial mode. Press ENTER.

Press or to select Tone or Pulse.


20

Menu setup

Answering system settings

The answering system setup for each telephone line is separate. The telephone generates voice prompts to guide you through your answering system setup.

Answer on/off

By default, the answering system is on and ready to record messages on each telephone line. When the answering system of the corresponding line is on, the corresponding /ANS oN/off indicator light is on. If you turn the answering system off, the answering system does not answer calls and record incoming messages.

• Press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 to turn the corresponding answering system on or off. When the answering system is turned on, it announces, “Calls will be answered.” The /ANS oN/off LINE 1 or /ANS oN/off LINE 2 indicator light turns on. When the answering system is turned off, it announces, “Calls will not be answered.” The

/ANS oN/off LINE 1 or /ANS oN/off LINE 2 indicator light turns off.

You can also turn the telephone answering system on or off in the menu by following the steps below:

1.

2.


Press or to scroll to Answering sys. Press ENTER.

3.

4.

5.

6.


Mailbox 1 or Mailbox 2.

Press

ENTER.

Press or to scroll to Answer oN/off.

Press ENTER.

Press or to scroll to on or off.


1

•

•

NOTES:

If the recording memory is full, the telephone announces, “Calls will not be answered.

Memory is full,” when you press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 and the answering system cannot be turned on.

If the answering system is off and you press ENTER to save the settings in Ans sys setup and Choose Annc menus, the answering system will be automatically turned on.

Announcement selection

If you select Annc A only, announcement A plays when calls are answered by the answering system. If you select Annc B only, announcement B plays when calls are answered by the answering system. If you select A & B schedule, you must select the different time intervals for when announcements A and B play. By default, announcement A plays between 8:00am and 4:59pm, and announcement

B plays between 5:00pm and 7:59am. The announcement is set to Annc A only by default. To change the setting, follow the steps on the next page.

21

Menu setup


1.

2.

3.

4.

5.

6.

7.



Press or to scroll to Mailbox 1 or Mailbox 2.

Press ENTER.


Announcement.

Press

ENTER.

Press or to scroll to Choose annc. Press ENTER.

Press or to scroll to Annc A only, Annc B only or A & B schedule.


1

1 aNNOUNCEMENT M1

1

Announcement A and B

The default greeting for announcements A and B is “Hello, please leave a

message after the tone.” The telephone is preset to answer with the default announcement A. You can use this default announcement or replace it with your own.

To play the current announcement A or B:

1.

Follow steps 1-4 in above.

Announcement selection

2.

3.

Press or to scroll to Annc A or Annc B.

Press ENTER.


Play. Press ENTER to play the announcement.

To record a new announcement A or B:

1.

Follow steps 1-4 in Announcement selection above.

2.

3.

4.


Press ENTER.

Press or to scroll to Record.

5.

Press ENTER. The telephone announces, “Record

after the tone. Press

STOP when you are done.”

After the tone, speak towards the microphone of the telephone base to record an announcement up to 90 seconds. Announcements shorter than two seconds cannot be recorded. If the memory is full, the system announces, “Memory is full.” You must delete some messages before recording.

Press

/PLAY

/SToP of the corresponding line when finished. The answering system automatically plays back the newly recorded announcement.

22

1 aNNOUNCEMENT M1

1

1

1

Recording announcement...

1 announcement playback

Menu setup


To delete announcement A or B:

1.


2.

3.



Mailbox 1 or Mailbox 2 to select the desired line. Press

ENTER.

4.

5.

6.

1

1

Deleting...

Press or to scroll to Announcement.

Press ENTER.


Press ENTER.

Press or to scroll to Delete. Press ENTER. The telephone plays a confirmation tone and returns to the previous menu.

When your announcement is deleted, calls are answered with the default announcement.

Announcement A and B time settings

These settings allow you to set different time intervals for when to play your two different announcements (see Announcement selection on page 21).

The default start times for announcements A and B are 8:00am and 5:00pm, respectively. To change the settings:

1.


1 aNNOUNCEMENT M1

2.


Answering sys.

Press

ENTER.

3.

4.


Press ENTER.

Press or to scroll to Announcement.

Press ENTER.

1

5.

6.

7.

8.

Press or to scroll to Set annc A time or

Set annc B time. Press ENTER.

1

Use the dialing keys to enter the time. To enter a number that is less than 10, you have to enter a 0 before the digit. Press

/

REPEAT

or

/

SKIP


-oR-

Press or to scroll to the desired digit. Press ENTER to move on to set the next digit. Press

/

REPEAT

or

/

SKIP


Press or to select AM or PM.

Press


23

Menu setup


Call screening

5.

6.

7.

Use this feature to set whether incoming messages are played through the speaker while they are being recorded. Call screening is on by default.

1.

2.

3.


MENu.


Press or to scroll to Mailbox 1 or Mailbox 2 to select the desired line. Press ENTER.

1 aNS SyS SETUP M1

4.

Press or to scroll to Ans sys setup. Press ENTER.


Call screening. Press ENTER.



CaLL SCREENING

1

Number of rings

Use this feature to set how many times the telephone rings before the answering system picks up the call. You can select two, four, six or toll saver, which is explained below. The number of rings is four by default.

1.

2.

3.


MENu.



1 aNS SyS SETUP M1

4.

5.

6.

7.



# of rings. Press ENTER.

1

Press or to select 2, 4, 6 or Toll saver.

• Toll saver - the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.


24

Menu setup


Incoming message length

Use this feature to set the recording time allowed for incoming messages.

The message length is one minute by default.

1.


MENu.

1 aNS SyS SETUP M1

2.

3.



1

4.

5.

6.



Msg length. Press ENTER.

Press or to select 1 min, 2 min or 4 min.

7.


Remote code

If you want to remotely access your mailbox from any touch-tone telephone, set the remote code to on and enter a three-digit (000-999) remote code. If you do not use this feature, set the remote code to off. The default remote access code is 500. To change the settings:

1.

2.

3.


MENu.


Press or to scroll to Mailbox 1 or Mailbox 2 to select a desired mailbox. Press ENTER.

1 aNS SyS SETUP M1

4.

5.

6.



Remote code. Press ENTER.


If you select on: a.

b.

Press ENTER.

Press the dialing keys (

0-9) to enter a threedigit code. Press

/

REPEAT

or /

SKIP

to move the cursor to the left or right. Press

DELETE to backspace and erase a digit.

1

1 c.

Press ENTER to save the digits.

-oR-

If you select off, press ENTER to save the setting.

The telephone plays a confirmation tone and returns to the previous menu.

NOTE: The remote code must be different from the priority code.

25

Menu setup


Priority code

Priority calling allows a caller to enter a code during the outgoing announcement that plays a special tone so that you know who is calling.

To enable a priority call, set the priority code to on and enter a three-digit priority code ( 000-999). If you do not use this feature, set the priority code to off. The default priority code is 999. To change the settings:

1.

2.

3.


MENu.



1 aNS SyS SETUP M1

4.

1

5.

6.



Priority code. Press ENTER.


If you select on, do the following: a.

b.

Press ENTER.

Press the dialing keys (

0-9) to enter a threedigit code. Press

/

REPEAT

or

/

SKIP

to move the cursor to the left or right. Press

DELETE to backspace and erase a digit.

1 c.

Press ENTER to save the digits.

-oR-

If you select off, press ENTER to save your selection.

The telephone plays a confirmation tone and returns to the previous menu.

Message alert tone

4.

5.

6.

If you turn this feature on, the telephone beeps every 10 seconds when there are new messages. The tone stops when all new messages have been played.

1.

2.

3.




Mailbox 1 or Mailbox 2 to select a desired mailbox. Press

ENTER.

1 aNS SyS STEUP M1

7.


Press or to scroll to Msg alert tone. Press ENTER.


Press


MSG aLERT TONE

1

NOTE: The answering system must be turned on for the message alert tone to function.

26

Menu setup

Voicemail indicator settings

voicemail indicator

If you subscribe to voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages on either line. voicemail displays and the corresponding line blinks on the screen to indicate there are new voicemail messages on that line.

NOTE: This feature does not indicate new answering system message recorded on your telephone answering system. For more information about the difference between the answering system and voicemail, see page 52.

Clear voicemail indication

After you have listened to all new voicemail messages, the indicators turn off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail when there is none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal that turns on the indicator.

To manually turn off the indicator, follow the steps below.

1.


2.

3.

Press or to scroll to voicemail.

Press ENTER.

Press or to scroll to Clr voicemail.

Press ENTER.

4.

5.

Press or to select Line 1, Line 2 or Lines 1 & 2.

Press ENTER to save your selection. The screen displays vM indicator cleared and then returns to the previous menu.

27

Menu setup

Voicemail indicator settings

Turn CovM (central office voicemail) on or off

If you subscribe to voicemail service with your telephone service provider, turn on the CovM feature for that telephone line. If you do not subscribe to voicemail service or want to disable the indicator, turn off the CovM feature.

1.

2.


MENu.

Press or to scroll to voicemail.

Press ENTER.

3.

4.

5.

Press or to select L1 covm oN/off or

L2 covm oN/off. Press ENTER.

Press or to scroll to on or off.

Press


28

Telephone operation

Basic operation

The telephone is set to use line 1 by default for making calls. To change the primary line, see Set the primary line on page 18. When you answer a call, the telephone automatically selects the ringing line.

Making, answering or ending a call

To make a call with the speakerphone:

1.

Press SPEAKER to use the primary line.

-oR-

2.

3.

To override automatic line selection, press

SPEAKER , then press LINE 1 or LINE 2.

-oR-

If you choose Speakerphone in Choose the

preferred mode (see page 19), press LINE 1 or

LINE 2 directly to activate the speakerphone.

Wait for a dial tone, then dial the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

Press

SPEAKER to hang up.

To make a call with the handset:

1.

Lift the handset to use the primary line.

2.

3.

-oR-

Lift the handset, then press

LINE 1 or LINE 2 to override automatic line selection.

Wait for a dial tone, then dial the number.

Place the handset on the telephone base to hang up.

To make a call with the corded headset:

Make sure the corded headset is connected to the telephone base (see page 13).

1.

Press

hEADSET on the telephone base to use the primary line.

-oR-

Press hEADSET, then press LINE 1 or LINE 2 to override automatic line selection.

-oR-

2.

3.

If you choose headset in Choose the preferred mode (see page 19), press LINE 1 or LINE 2 directly to activate the headset.

Wait for a dial tone, then dial the number.

Press

hEADSET to hang up.

To answer a call:

• Lift the handset, then press SPEAKER or hEADSET.

29

Telephone operation

Basic operation

-oR-

Press the

LINE button of the ringing line to answer the call with the preferred mode (see

Choose the preferred mode on page 19).

on hook dialing (predialing)

1.

Press the dialing keys to enter a telephone number. Press

DELETE to make corrections when entering the telephone number.

2.

Lift the handset or press SPEAKER or hEADSET.

-oR-

To dial the number using your preferred mode (see

Choose the preferred

mode on page 19):

•

•

Press

DISP DIAL.

Press LINE 1 or LINE 2 to override automatic line selection.

Clearspeak™ dial-in-base speakerphone

During a call, press SPEAKER , then hang up the handset. This allows you to use the telephone hands free and lets more people participate in the conversation.

Switching between the handset, headset and speakerphone

To switch from the handset to speakerphone:

While you are on a call using the handset, press SPEAKER , then hang up the handset.

To switch from the handset to headset:

While you are on a call using the handset, press hEADSET (make sure a headset is firmly plugged in), then hang up the handset.

To switch from the speakerphone to handset:

While you are on a call using the speakerphone, lift the handset.

To switch from the speakerphone to headset:

While you are on a call using the speakerphone, press hEADSET (make sure a headset is firmly plugged in).

To switch from the headset to speakerphone:

While you are on a call using the headset, press SPEAKER .

To switch from the headset to handset:

While you are on a call using the headset, lift the handset.

Temporary ringer silencing

When the telephone is ringing, press MuTE to temporarily silence the ringing line. Ringer muted and for that line display on the screen. This turns off the ringer without disconnecting the call. The next incoming call rings normally.


30

Telephone operation

Basic operation

Redial

The last five telephone numbers dialed (up to 32 digits) are stored in the redial memory.

To dial one of the five most recently dialed numbers:

1.

When the telephone is idle, press (AuTo) REDIAL to enter the redial list and display the most recently called numbers.

2.

3.

Press or to scroll to the desired number.

Lift the handset or press

SPEAKER or

hEADSET.

-oR-

•

•

To dial the number using your preferred mode

(see

Choose the preferred mode on page 19):

Press ENTER or DISP DIAL.


To dial the last number dialed:

1.

2.


-oR-

SPEAKER or hEADSET.


Press

(AuTo) REDIAL to dial the last number dialed.

2.

3.

4.

To copy a redial entry (up to 24 digits) into the speed dial memory:

1.

When the telephone is idle, press to enter the redial list and display the most recently called numbers.

(AuTo) REDIAL

5.


Press

/

REPEAT

or

/

SKIP

to select Copy to SpDial.

Press ENTER. The telephone displays Press speed

dial key.

Press a speed dial key, or LowER then a speed dial key. The entry is saved into the location.

Press speed dial key

•

•

NOTES:

If the redial entry you saved into the speed dial memory is over 24 digits, the screen shows

only 24 digits are allowed.

If the number you dialed is over 32 digits, only the previous 32 digits are saved in the redial.

31

Telephone operation

Basic operation

To delete a redial entry:

1.


2.

3.


Press

DELETE to delete the displayed entry.

-oR-

Press

/

REPEAT

or

/

SKIP

to scroll to Delete. Press

ENTER. The entry is deleted. Once an entry is deleted, it cannot be retrieved.

NOTE: If there is no number stored in the redial when you press (AuTo) REDIAL, there is an error tone.

Auto redial

The telephone will automatically redial a number up to 2 times if no one answers the call, or up to 10 times if the number you dialed is busy. If the number dialed is busy, the telephone will disconnect and redial the number after 30 seconds.

To auto redial a number on the redial list:

1.

2.

3.

4.

5.



Press

/

REPEAT

or

/

SKIP

to scroll to Auto redial.

Press

ENTER. The telephone automatically dials the number. The

(AuTo) REDIAL indicator light flashes, and the

SPEAKER or hEADSET indicator light also flashes according to the preferred mode setting (see

Choose the preferred mode on page 19).

When the other party answers the call, lift the handset or press SPEAKER or hEADSET to speak with the other party.

To cancel auto redial at any time:

• Press

(AuTo) REDIAL.

-oR-

Lift the handset.

-oR-

Press

SPEAKER or hEADSET.

-oR-

Press any dialing keys.

32

Telephone operation

Options while on calls

volume control

When you are on a call, press

voL+ to increase the handset, speakerphone or headset listening volume. Press

voL- to decrease the listening volume.

There are two beeps when you reach the minimum or maximum level.

flash/call waiting

If you subscribe to call waiting service with your telephone service provider

(see About caller ID on page 45), you hear a beep if someone calls while you are already on a call.

•

•

Press fLASh to put your current call on hold and take the new call.

Press

fLASh at any time to switch back and forth between calls.

Mute

Use this feature during a telephone conversation to silence the microphone.

You can hear the other party, but the other party cannot hear you.

To mute a call:

• During a call, press

MuTE. When mute is on, the

MuTE light turns on and the screen displays

Microphone off.

To take a call off mute:

• Press MuTE again and resume speaking. The screen displays Microphone oN.

NOTE: Switching between the handset, headset and speakerphone, changing lines, putting a call on hold or starting a conference call cancels the mute function.

hold

Use this feature to hold one or both lines.

To put a call on hold:

• While on a call, press hoLD. The LINE indicator for that line flashes slowly to indicate the line is on hold.

If you are using the speakerphone, the speakerphone turns off automatically when you press hoLD.

To release hold and return to the call:

• Press the

LINE button for the call to continue the call using the preferred mode.

-oR-

Press hoLD to return to the call. The LINE indicator for the call remains on steadily when you release hold.

33

Telephone operation


Temporary tone dialing

If you have dial pulse (rotary) dialing service only, use this feature to temporarily switch from dial pulse to touch-tone dialing during a call.

1.

2.

During a call, press .

Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. The telephone automatically returns to pulse dial mode after you end the call.

Switching between lines

Use this feature to switch between lines during a call.

1.

While on a call, press button not in use to establish a new call or answer an incoming call on the other line.

hoLD to put the call on hold. Then press the LINE

2.

To return to the first call, press hoLD to put the second call on hold. Then press the original LINE button.

Conference calls

Use this feature to set up a three-party call by using two lines at the same time.

To make a three-way conference call:

1.

Make or answer a call.

2.

3.

Press hoLD to put the call on hold. Press the other

LINE button to establish a new call or answer an incoming call.

Press

CoNf to begin a three-party conference call.

The screen displays

Lines 1 and 2 in conference.

If one caller hangs up during a conference call, a tone will play. Press the LINE button of the remaining call to disconnect the other line and stop the tone.

Lines 1 and 2 in conference

To place a conference call on hold:

1.

2.

While on a conference call, press both lines.

hoLD to hold

Press CoNf to release hold and continue the conference call.

To talk privately with one caller:

1.

2.

Press hoLD to hold both lines. Press the desired LINE button for the caller you want to speak with.

Press CoNf to continue the conference call.

34

Telephone operation


To drop one line:

• Press the LINE button for the caller you want to speak with. The other call is disconnected automatically.

1.

2.

3.

-oR-

Press MENu.

Press or to scroll to End Line 1 or End Line 2.

Press ENTER to end the selected line.

To end a conference call:

• Place the handset on the telephone base to hang up or press SPEAKER or hEADSET.

1.

2.

3.

-oR-

Press MENu.

Press or to scroll to End Conference.

Press ENTER to end the conference call.

Two-way recording

Use this feature to record two-way telephone conversations during a call. The recording is treated the same as memos and is marked as a new message in the mailbox. The maximum recording time is 12 minutes. The

/PLAY/SToP

indicator flashes for recordings that have not been reviewed.

To record a call:

1.

While on a call, press MENu.

2.

3.


Record. Press ENTER.

The recording starts. The timer starts counting while recording. The other party hears a short beep once per minute during the recording.

4.

To stop recording and continue the call, press

ENTER. The system saves the conversation into the mailbox of the line you are using.

-oR-

The recording ends when you disconnect the call.

To play the recording:

• Play telephone conversation recordings the same as you play messages

(see Message playback on page 54).

NOTE: To ensure compliance with state and federal regulations regarding the recording of a telephone call, you should inform the other party that you are recording the call before you begin.

35

Telephone operation


Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the directory, speed dial memory, call history or redial while you are on a call.

Chain dialing can be useful if you wish to dial other numbers (such as bank account numbers or access codes) during a call.

To access a number (up to 32 digits) from the directory while on a call:

1.

Press

DIR.

-oR-

Press MENu, then press or to scroll to

Directory. Press ENTER.

2.

3.

Press or to scroll or press the dialing keys to find the desired entry (see Searching by name on page 43).

Press

ENTER to dial the displayed number.

To access a number (up to 24 digits) from the speed dial memory while on a call:

• Press the speed dial key.

-oR-

Press LowER, then press the speed dial key.

The number is dialed automatically.

To access a number (up to 24 digits) from the call history while on a call:

1.

Press

CID.

-oR-

Press MENu, then press or to scroll to Call log.

Press ENTER.

2.

3.

Press

/

REPEAT

or

/

SKIP

to scroll to Line 1, Line 2 or Both to review the call history entries on one or both lines.

Press ENTER.

Press or to scroll to the desired number. Press

ENTER to dial the displayed number.

To access the last number dialed (up to 32 digits) while on a call:

• Press (AuTo) REDIAL. The number is dialed automatically.

-oR-

Press MENu. Press or to scroll to Redial last #. Then press ENTER twice to dial the number.

36

Speed dial

Speed dial memory overview

This telephone has 18 speed dial locations for storing telephone numbers.

You can store up to 24 digits in each location.

The first nine locations can be accessed by using only the speed dial keys. To access the remaining nine locations, press LowER and then the speed dial key for the desired location.

You may wish to write the names or telephone numbers of speed dial entries on the directory card, using the white spaces for the first nine speed dial locations and the gray spaces for the lower nine speed dial locations (see

Directory card on page 13).

If you need to replace your directory card, see Directory card on page 13.

Speed dial keys

Nine speed dial locations 1-9 (white)

Nine speed dial locations 10-18 (gray)

LowER

key

37

Speed dial

Speed dial operation

Storing a number in a speed dial location

Use the following steps to store a telephone number in the desired speed dial memory location.

1.

2.


MENu.

Press or to scroll to Speed dial. Press ENTER.

3.

4.

5.


Use the dialing keys to enter the telephone number

(up to 24 digits).

•

•

•

Program. Press ENTER.

Press

/

REPEAT

or

/

SKIP


Press DELETE to backspace and delete a digit.

Press PAuSE to insert a two-second dialing pause.

P appears on the screen.

ENTER PHONE#

& PRESS SpDial

Press the desired speed dial key.

-oR-

Press LowER, then press the desired speed dial key.

The telephone plays a confirmation tone and the screen displays Stored to speed dial #01 if you store the number in speed dial location 1.

Stored to speed dial #01

NOTE: If the speed dial memory location you selected is occupied, the new telephone number replaces the old one. Take caution not to replace entries you do not wish to delete.

Reviewing a speed dial number

If Auto speaker is turned on (see Turn auto speaker on or off on page 18):

1.


2.

3.

4.

Press or to scroll to Speed dial. Press ENTER.

Press or to scroll to Review. Press ENTER.

Press or to scroll through the speed dial numbers.

If Auto speaker is turned off (see Turn auto speaker

on or off on page 18):

• When the telephone is idle, press the desired speed dial key.

-oR-

Press

LowER, then press the desired speed dial key to review the number.

NOTE: If you press the speed dial key when Auto speaker is turned on, the number is dialed automatically using the preferred mode (see Choose the preferred mode on page 19).

38

Speed dial


Editing a speed dial number

Follow the steps below to edit a speed dial number.

1.

Follow the steps in

Reviewing a speed dial number on page 38 to display a speed dial number.

2.

3.

Press

/

REPEAT

or

/

SKIP

to scroll to Edit.

Press ENTER.

Use the dialing keys to edit the telephone number.

• Press

/

REPEAT the left or right.

or

/

SKIP

to move the cursor to

4.

•

•

Press

DELETE to backspace and delete a digit.

Press PAuSE to insert a two-second dialing pause. P appears on the screen.

Press ENTER to save the number. The screen displays Stored with a confirmation tone.

Dialing a speed dial number

If Auto speaker is turned on, numbers will be dialed using the preferred mode (see Choose the preferred mode on page 19). If the preferred mode is headset but no headset is connected, the number will be dialed using the speakerphone.

• Press the desired speed dial key.

-oR-

Press

LowER, then press the desired speed dial key. The number is dialed automatically.

If Auto speaker is turned off, or if you want to use the handset or headset regardless of the Auto speaker programming:

1.


-oR-


2.


Press the desired speed dial key.

-oR-

Press

LowER, then press the desired speed dial key. The number is dialed automatically.

39

Speed dial


To dial the speed dial number while reviewing:

1.

Follow the steps in Reviewing a speed dial number on page 38 to display a speed dial number.

2.



-oR-




•

•


Press

LINE 1 or LINE 2 to override automatic line selection.

Deleting a speed dial number

1.

2.

3.

Follow the steps in

Reviewing a speed dial number on page 38 to display a speed dial number.

Press

/

REPEAT

or

/

SKIP

to scroll to Clear.

Press ENTER. The speed dial number is deleted. The screen displays

Cleared. Once a number is deleted, it cannot be retrieved.

40

Dial Key

7

8

9

4

5

6

0

1

2

3

Directory overview

Directory memory capacity

The directory of this telephone can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (see Searching by name on page 43).

If you try to add a new contact and there are already 100 entries, the screen shows Directory is full. You cannot store a new number until you delete one.

If you try to review the directory entries when there are none, the screen displays Directory empty.

Character chart

Use the dialing keys and the chart below to enter a name (up to 16 characters). Each press of a particular key causes the characters to be displayed in the following order:

T

W

M

P

G

J

0

1

1

A

D

U

X

N

Q

H

K

#

B

E

2

Characters by number of key presses

3 4 5 6 7

F

‘

C

,

2

3

a d b

.

e

& c f

8

V

Y

O

R

I

L

8

Z

6

S

4

5 t

9 m

7 g j u w n p h k v x o q l i r y

9

s z

?

!

/ ( ) @

#

space

NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.

41

Directory

Directory operation

Creating a directory entry

Use the following steps to store a name and number in the directory.

1.


2.

3.

Press or to scroll to Directory. Press ENTER.

Press or to scroll to Add contact. Press ENTER.

4.

5.

To copy one of the last five numbers dialed, press

(AuTo) REDIAL to enter the redial memory. Press or to scroll to the desired number. Press

ENTER.

•

•

-oR-

Use the dialing keys to enter a number (up to 32 digits).

• Press

/

REPEAT

the left or right.

or

/

SKIP

to move the cursor to

Press

DELETE to backspace and delete a digit.



ENTER NUMbER

888-722-7702_

Press ENTER to move on to enter the name. Use the dialing keys (see Character chart on page 41) to enter the name (up to 16 characters).

6.

•

•

•

Press

/

REPEAT

or

/

SKIP


Press

DELETE to backspace and delete characters.

Press # (pound key) to add a space.

Press ENTER to save the entry. The screen displays Saved to Directory, then returns to the previous menu. To exit without making changes, press CANCEL.

Reviewing directory entries

Use the following steps to review directory entries.

1.


MENu.

-oR-

Press DIR to enter the directory and skip to step 4.

2.

3.

4.

Press or to scroll to Directory. Press ENTER.


Review. Press ENTER.

Press or to scroll through the directory entries.

Press and hold or to scroll continuously.

-oR-

5.

Press the dialing keys to search a number by name (see Searching by name on page 43).

Press and hold

CANCEL to return to idle mode.

42

Directory

Directory operation

Searching by name

Follow the steps below to search for directory entries by name.

1.

Follow the steps in directory.

Reviewing directory entries on page 42 to enter the

2.

When in the directory, press the dialing keys (2-9) to start a name search. The directory shows the first name beginning with the first letter on the dialing key (if there is one).

3.

To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

If you press 5 (JKL) once, you see Jennifer.

If you press 5 (JKL) twice, you see Jessie.

If you press

5 (JKL) three times, you see Kevin.

If you press 5 (JKL) four times, you see Linda.

If you press 5 (JKL) five times, you see Jennifer again.

NOTE: If there is no name matching the first letter of the key you press, the directory shows a name matching the following letters of the key.

Editing directory entries

Follow the steps below to modify the directory entries.

1.

Display the desired entry in the directory (see on page 42).


2.

Press

/

REPEAT

or

/

SKIP

to scroll to Edit. Press

ENTER. Press the dialing keys to edit the number.

• Press DELETE to backspace and delete a digit.

3.

•

•

Press

/

REPEAT

or

/

SKIP




Press ENTER to move on to edit the name. Use the dialing keys to edit.

• Press DELETE to backspace and delete a character.

4.

• Press

/

REPEAT

or

/

SKIP


Press # (pound key) to add a space.

•

Press ENTER to save the entry. The screen shows the revised entry.

43

Directory

Directory operation

Copying directory entries to speed dial memory

To copy the directory entries (up to 24 digits) into the speed dial memory for easy dialing, follow the steps below.

1.

2.

3.

Display the desired entry in the directory

(see

Reviewing directory entries on page 42).

Press

/

REPEAT

or

/

SKIP

to scroll to

Copy to SpDial. Press ENTER.

Press a desired speed dial key.

-oR-

Press

LowER, then a desired speed dial key.

The telephone plays a confirmation tone and the screen displays

Stored to speed dial #01 if you store the number in speed dial location 1.


Stored to speed dial #01

Dialing directory entries

Follow the steps below to dial an entry from the directory.

1.



2.


•

•

-oR-






Deleting directory entries

Follow the steps below to delete an entry from the directory.

1.



2.

Press

/

REPEAT

or

/

SKIP

to scroll to Delete.

Press ENTER to delete the number.

-oR-

Press DELETE to delete the entry.

The screen shows the next directory entry if any. You cannot retrieve an entry once you have deleted it.

44

About caller ID

This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls.

The available caller ID information will appear after the first or second ring.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

There are fees for caller ID services. In addition, this service might be called different names (such as caller

ID with visual call waiting) by different telephone service providers and might not be available in all areas.

•

•

It might be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

• You have both caller ID and call waiting, but as separate services (you might need to combine these services).

You have only caller ID service, or only call waiting service.

You don’t subscribe to caller ID or call waiting services.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment. The time and date are from the telephone service provider along with the call information.

Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.

•

•

NOTES:

You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

The format of telephone numbers displayed depends on the home and local area codes you set (see Set home and local area codes on page 19).

45

Caller ID

About caller ID

how caller ID history (call log) works

The telephone stores caller ID information for the last 99 incoming calls.

Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.

If you answer a call before the information appears on the screen, it does not show in the caller ID history.

Review the caller ID history to determine who called, return the call, or copy the caller’s name and number into your directory or speed dial memory.

LX: XX Missed appears if there are new call history entries that have not been reviewed on that line (X is the line number and XX is the number of missed calls). Call log empty appears if there are no records in the call log.

The time and date of the call and the caller’s name and telephone number are included in the display.

Caller ID information appears on the screen as the telephone rings, or until the caller hangs up, or until the call ends.

If you subscribe to caller ID service, the time and date are automatically reset with the incoming call. You can also set the time and date manually (see

Date and time on page 16).

The line on which the call is received

Caller’s name

Time of call

Appears when the call is missed and has not been reviewed

NEw

Christine Smith

888-722-7702

8:00am 1/11

Dial

Caller’s number

Date of call

•

•

NOTES:

The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers (see

Reasons for missing

caller ID information on page 51).

Each entry can have up to 24 digits for the telephone number and 16 characters for the name. If the telephone number has more than 16 digits but fewer than or equal to 24 digits, only the last 16 digits appear. If the telephone number has more than 24 digits, it is not saved or shown in the call history. If the name has more than 16 characters, only the first 16 characters appear.

46

Caller ID

Caller ID operation

Memory match

If the incoming telephone number matches the last seven digits of the telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the corresponding number from the directory.

Missed calls indicator

All new or missed call history entries are counted as missed calls. Each time you review a call history entry with

NEW, the number of missed calls decreases by one. When all the entries in the call log have been reviewed, the missed calls indicator will be removed from the display.

Reviewing call history

1.


MENu.

2.

3.

4.

-oR-

When the telephone is idle, press CID and skip to step 4.

Press or to scroll to Call log. Press ENTER.


Review. Press ENTER.

5.

6.

Press

/

REPEAT

or

/

SKIP

to select Line 1, Line 2 or Both to review the call history entries on the selected line or both lines. Press ENTER.

Press to display entries starting with the most recent call. Press or to scroll through the call history entries. Press and hold or to scroll continuously.

Press and hold CANCEL to return to idle mode.

•

•

NOTES:

If there are no call history entries, the screen displays

Call log empty.

The telephone plays an error tone when you reach the end of the call history entries.

47

Caller ID

Caller ID operation

Dialing options

Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits.

While reviewing the call history, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Press # (pound key)

1-888-722-7702

722-7702

1-722-7702

888-722-7702

Dialing a call history entry

1.

When in the call history (see Reviewing call history on page 47), press

or to scroll to the number you wish to call. Press # (pound key) repeatedly to select the desired dialing format.

2.


-oR-

•

•






Deleting call history entries

Delete a specific call history entry:

1.

2.

When in the call history (see Reviewing call history on page 47), press or to scroll to the number you wish to delete.

Press

/

REPEAT

or

/

SKIP

to scroll to Delete. Press

ENTER to delete the entry from the call history.

-oR-

Press

DELETE to delete the displayed number.

Delete all call history entries:

1.


2.

3.


Call log. Press ENTER.

Press or to scroll to Del all calls.

4.

5.

Press ENTER. The screen displays Confirm?

Press ENTER to confirm. The screen displays All deleted.

Then it automatically returns to the previous menu.

48

Caller ID

Caller ID operation

Saving a call history entry to the directory

1.

When in the call history (see Reviewing call history on page 47), press or to scroll to the desired entry.

2.

Press

/

REPEAT

or

/

SKIP

to scroll to Copy to DIR.

-oR-

If you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.

Press

# (pound key) repeatedly to scroll through the various dialing formats (area code + sevendigit number, 1 + area code + seven-digit number, seven-digit number or 1 + seven-digit number).

3.

b.

Press

/

REPEAT

or

/

SKIP

to scroll to

Copy to DIR.

Press ENTER. Use the dialing keys to edit the telephone number (up to 32 digits).

• Press

/

REPEAT

or

/

SKIP


Press DELETE to backspace and delete a digit.

•

4.

• Press PAuSE to insert a two-second dialing pause. P appears on the screen.

Press ENTER to move on to edit the name. Use the dialing keys (see

Character chart on page 41) to enter the name (up to 16 characters).

•

•

Press

/

REPEAT

or

/

SKIP


Press DELETE to backspace and delete a character.

5.

• Press # (pound key) to add a space.

Press ENTER to save the entry. The telephone plays a confirmation tone and displays the new directory number.

49

Caller ID

Caller ID operation

Saving a call history entry to a speed dial location

1.

When in the call history (see Reviewing call history on page 47), press or to scroll to the desired entry (up to 24 digits).

2.

Press

/

REPEAT

or

/

SKIP

to scroll to Copy to SpDial.

-oR-

If you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.

Press

# (pound key) repeatedly to scroll through the various dialing formats (area code + sevendigit number, 1 + area code + seven-digit number, seven-digit number or 1 + seven-digit number).

3.

b.

Press

/

REPEAT

or

/

SKIP

to scroll to Copy to

SpDial.

Press ENTER. The screen displays Press speed dial

key.

4.

Press a desired speed dial key.

-oR-


Stored to speed dial#01

Press LowER then press a desired speed dial key to store the entry.

The telephone plays a confirmation tone and the screen displays

Stored to

speed dial #01 if you store the number in speed dial location 1.

NOTE: If the speed dial location you selected is occupied, the new telephone number replaces the old one. Take caution not to replace entries you do not wish to delete.

50

Caller ID

Reasons for missing caller ID information

Screen message

Private name

Private number

Private caller

Unknown name

Unknown number

Unknown caller

Reason

The caller prefers not to show the name.

The caller prefers not to show the telephone number.

The caller prefers not to show the name and telephone number.

The telephone service provider cannot determine the caller’s name.

The telephone service provider cannot determine the caller’s telephone number.

The telephone service provider cannot determine the caller’s name and number.

51

Answering system

Answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If voicemail appears and L1 and/or L2 flashes on the display, your telephone service provider is indicating that it has new voicemail for you on line 1 and/or line 2. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

To listen to messages recorded on your digital answering system, press

/PLAY

/SToP

LINE 1

or

/PLAY

/SToP

LINE 2

on the telephone base (see page 54).

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. If you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

To learn how to program your voicemail settings, contact your telephone service provider.

52

Answering system

Answering system operation

Message capacity

The answering system of each line can record and store up to 99 messages.

The recording time of each message depends on the message length you set

(see Incoming message length on page 25). The total storage capacity of each line for the announcement, messages, memos or two-way recording is approximately 12 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

Answering system new message indication

The

/PLAY/SToP

indicator flashes and shows on the screen when there are new messages, memos or conversation recordings in the mailboxes.

When the new message alert tone is turned on (see Message alert tone on page 26), the telephone beeps every 10 seconds when there are unheard messages. Press any key to temporarily silence the message alert tone. The next incoming message beeps normally.

Call screening

If the answering system and call screening are on (see Call screening on page 24), you hear the announcement and the incoming message when receiving a call. While recording messages, press voL- or voL+ to adjust the volume, press

/PLAY

/SToP of the corresponding line to temporarily silence the call screening, or press

/PLAY

/SToP

of the corresponding line to continue listening the call screening.

Call intercept

When a caller is leaving a message on your answering system, you can stop recording and speak to the caller by pressing the

LINE button for the call.

Priority code

You may want to give your priority code (see Priority code on page 26) to a caller so that you know who is calling. The caller should enter your priority code while the answering system is playing the announcement. The telephone then plays the priority call tone to alert you that a caller with high priority is calling.

53

Answering system


Message playback

If you have new messages on either line, the

/PLAY/SToP

indicator for that line flashes. The

/PLAY/SToP

indicator turns off after you listen to the new messages.

When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. If the date and time are not set, the answering system announces, “Time and day not set,” before each message (see Date and time on page 16). The telephone plays only the new messages (oldest first). If there are no new messages, the system plays back all the messages (oldest first).

After the last message, you hear “End of messages.” If the system has less than three minutes of recording time left, you hear, “Less than three minutes to

record.” When the answering system has no recording time left, it announces,

“Memory is full.”

To listen to messages:

1.

2.

Press

/PLAY

/SToP

LINE 1/LINE 2

to listen to the messages. The system announces the number of messages, then begins the playback.

Press

/

PLAY

/SToP LINE 1/LINE 2 to end the message playback.

1 You can also play the messages in the menu by following the steps below:

1.

2.



3.

4.

5.


Press ENTER.

Press or to scroll to Play messages. Press

ENTER, then the system announces the number of old messages and new messages.


Play old msgs or

Play new msgs. Press ENTER to play the messages.

1

1

options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.

•

•

when a message is playing:

• Press voL- or voL+ to adjust the speaker volume.

•

Press /SKIP to skip to the next message.

Press

/REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message.

Press

DELETE to delete the current message. The system announces,

“Message deleted,” and advances to the next message.

54

Answering system


• Press

/PLAY

/SToP to end the message playback.

Delete all old messages

Use this feature to delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

1.

2.



1

3.

4.

5.

6.


Press ENTER.


Delete all old.

Press ENTER. The screen displays Delete all old

messages?

Press ENTER to delete all old messages. The telephone plays a confirmation tone and the screen displays

All old messages deleted!

-oR-

1.

When the telephone is idle, press DELETE.

1

Delete all old messages?

all old messages deleted!

2.

3.

4.


Press ENTER. The screen displays Delete all old messages?

Press ENTER to delete all old messages. The telephone plays a confirmation tone and the screen displays

All old messages deleted!

NOTE: If there are no messages in the mailbox you accessed, the screen displays No message.

Record and play memos

Memos are messages you can record for the people in your household. Memos are saved, played, and deleted exactly like incoming messages. Each memo can be up to four minutes. Memos shorter than one second are not recorded. If there is no recording time left, the system announces, “Memory is full.”

To record a memo:

1.

2.

3.

4.

5.



MENu.

Answering sys. Press ENTER.


Press ENTER.

Press or to scroll to Record memo. Press

ENTER. The system announces, “Record after the

tone. Press

STOP when you are done.” After the tone, speak towards the microphone.

1

1

Recording memo...

Press

/PLAY

/SToP when finished recording. The system announces,

“Recorded,” and then returns to the previous menu.

55

Answering system

Remote access

A three-digit security code is required to access the answering system remotely from any touch-tone telephone. The default code is 500. See

Remote code on page 25 to change it.

To remotely access the answering system:

1.

2.

3.

Dial your telephone number from any touch-tone telephone.

When the system plays your announcement, enter the three-digit remote access code.

Once you are in remote access mode, enter one of the following commands. If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.

Command

1

2

3

33

4

5

*5

6

*7

*8

*9

0 function

Play all messages.

Play only new messages.

Delete the current message (during playback).

Delete all messages.

Repeat the current message (during playback).

Stop.

Hear a list of remote commands.

Skip to the next message (during playback).

Record new announcement A.

Record new announcement B.

End the call.

Turn the answering system on or off.

4.

Hang up or press *9 to end the call.

Cut out the remote access wallet card at the back of this user’s manual for quick reference.

•

•

•

NOTES:

Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.

When the answering system is turned off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”

When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full. Enter the remote access code.”

56

Appendix

Screen icons, indicator lights and alert tones

Indicator lights

Lighted display

LINE 1/LINE 2 indicator

On when the telephone line is in use.

Flashes slowly when the call is on hold.

Flashes rapidly when there is an incoming call.

(AuTo) REDIAL

On when auto redial is activated.

hEADSET indicator

On when the headset is in use.

/ANS oN/off indicator

On when the answering system is on and ready to receive calls.

/PLAY/SToP indicator

Flashes when there are new messages in the mailbox.

SPEAKER indicator

On when the speakerphone is on.

NEW

MuTE indicator

On when the corded handset microphone, speakerphone or headset is muted.

Screen icons

Line 1 is in use.

Line 2 is in use.

The ringer on line 1 is muted.

The ringer on line 2 is muted.

The ringers on both line 1 and line 2 are muted.

There are new messages in mailbox 1 or mailbox 1 is in use.

There are new messages in mailbox 2 or mailbox 2 is in use.

There are new messages in mailboxes 1 and 2, or mailboxes 1 and 2 are in use.

The missed call is new and has not been reviewed.

•

•

On steadily when no backup batteries have been installed while the power adapter is connected.

Flashes when backup battery power is low during a power failure.

57

Appendix

Screen icons, indicator lights and alert tones

Alert tones

One short beep •

•

•

•

There are new messages that have not been reviewed when the message alert tone is turned on.

While your telephone conversation is being recorded, you will hear one beep per minute.

You receive a call while you are already on a call.

The command has been completed successfully

.

Confirmation tone

(one short beep)

Error tone

(two short beeps)

•

•

•

•

•

You are pressing voL+ or voL- when the volume has already reached its highest or lowest setting.

You have reached the end of the call history entries.

You have pressed (AuTo) REDIAL when the redial list is empty.

No headset is plugged into the telephone base when you press

hEADSET.

The requested task cannot be completed due to missing information or an input error.

58

Appendix

Screen display messages all deleted all old messages deleted!

already saved

Call log empty

Cleared

Conf.

Directory empty

Directory is full

Empty

Ended

Line x

Incoming call

LOwER SPEED DIaL

Lx: ans Sys Full

All call history entries have been removed.

All old messages in the selected mailbox have been deleted.

The number you entered in the directory has already been saved.

There are no entries in the call history.

A speed dial entry has been deleted.

You have created a three-way conference call.

There are no entries in the directory.

The directory memory is full.

There are no numbers in the speed dial location you pressed.

You have just ended a call.

There is an incoming call on line X.

Lx:IN USE

Lx:NO LINE

Lx:ON HOLD

Lx:xx New Msgs

Lx:xx Missed

Memory Full

Message deleted

Microphone off

Microphone ON

NO aC POwER

No message

Only 24 digits are allowed

Ringer muted

You have accessed the lower speed dial memory.

The answering system memory of line X is full. You cannot record any messages.

The telephone on the same line with line X is in use.

There is no telephone line cord connected to line X.

Line X is put on hold.

There are XX new messages on line X.

XX calls on line X have not been reviewed.

The memory is full. You cannot record any messages.

The message currently playing is deleted.

Mute is on.

Mute is off.

The power fails and no backup batteries are installed.

There are no messages in the mailbox you selected.

The call history entry, redial number or the directory entry you saved in the speed dial location is over 24 digits.

The ringer is muted.

59

Appendix

Screen display messages

Saved to

Directory

VM indicator cleared

Voicemail:Lx

The entry has been saved successfully into the directory.

The voicemail indicator has been deleted.

There is a new voicemail message on line X.

60

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, visit our website at

www.telephones.att.com or call

1 (800) 222-3111

. In Canada, dial

1 (866) 288-4268.

My telephone does not work at all.

•

•

•

Make sure the power adapter is securely plugged into an electrical outlet not controlled by a wall switch.

Make sure you plug the telephone line cord securely and firmly into the telephone jack and the telephone wall jack.

Unplug the power adapter from the electrical outlet. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the telephone to reset.

•

•

You may need to purchase three AA alkaline batteries as backup batteries to make the telephone work in the event of a power failure. Please refer to

optional backup battery installation on page 4 in this user’s manual.

Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If that telephone does not work, the problem is probably in the wiring or the local service. Call your telephone service provider.

•

•

I cannot get a dial tone.

•

•

•

•

•

First, try all suggestions above.

Make sure you plug the handset cord securely and firmly into the handset jack on the telephone base and the corded handset.

Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

Make sure hoLD is not pressed.

If there is no dial tone when the

hEADSET key is pressed, make sure a corded headset is firmly connected in the headset jack.

If you are only using one telephone line, make sure to set it as the primary line (see Set the primary line on page 18).

If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your telephone service provider.

I cannot dial out.

•

•

•

First try all the suggestions above.

Make sure there is a dial tone before dialing. The telephone might take a second or two to produce a dial tone. This is normal. Wait an extra second before dialing.

Check that all the telephones connected to the same telephone line are hung up.

61

Appendix

Troubleshooting

•

•

Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room with less background noise.

If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply).

I hear other calls while using my telephone.

• Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider.

My telephone does not ring when I receive a call.

• Make sure that the ringer is not turned off (see

Ringer volume on page 15).

•

•

•

Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. Make sure you plug in the power cord securely.

There might be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephones start ringing.

If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply).

•

•

Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider (charges might apply).

Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

My calls cut in and out while I’m using my corded handset.

•

•

•

•

If you are using the handset when this problem occurs, try unplugging the coiled handset cord and firmly plugging it in the handset and telephone base again.

If you are using the headset, try unplugging it and firmly plugging it in again.

If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances might cause the speakerphone to cut in and out. Try pressing MuTE when you are not speaking to eliminate the background noise.

Disconnect the telephone base from the telephone wall jack and plug in another corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply).

62

Appendix

Troubleshooting

• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see

Telephone base

installation on pages 6-7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

•

•

My caller ID isn’t working.

•

•

Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.

The caller must be calling from an area that supports caller ID.

Both your and your caller’s telephone service provider must use caller ID compatible equipment.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see

Telephone base

installation on pages 6-7). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

• Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

The answering system records incomplete messages.

•

•

•

The recording time of each message depends on the message length you set (see Incoming message length on page 25).

If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.

If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

•

•

If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

System does not answer after the correct number of rings.

• Make sure that the answering system is on (see

Answer on/off on page 21).

•

•

If toll saver is activated, the number of rings changes to two when you have new messages stored (see Number of rings on page 24).

If the memory is full or the system is off, the system will answer after 10 rings.

63

Appendix

Troubleshooting

System does not respond to remote commands.

• Make sure the remote code is on and you have entered a three-digit remote code (see Remote code on page 25).

• Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.

•

•

The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press the dialing keys firmly.

•

•

System does not record messages.

• Make sure the answering system is on (see

Answer on/off on page 21).

Make sure the memory of the answering system is not full.

If you have voicemail service in addition to your answering system, your callers’ messages may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least two rings after the number of rings your answering system is set to answer the call

(see Answering system and voicemail on page 52).

The outgoing announcement is not clear.

•

•

When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base.

Make sure there is no background noise (TV, music, etc.) while recording.

voicemail appears and L1 and/or L2 flashes on the display.

• Your telephone has voicemail indication that is separate from the built-in answering system. If voicemail appears and L1 and/or L2 flashes on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message on line 1 and/or line

2 waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

• Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see

Answering system and voicemail on page 52).

If you subscribe to voicemail service from your telephone service provider

(charges may apply), contact your telephone service provider for more information on how to access your voicemail.

64

Appendix

Troubleshooting

•

•

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

Make sure your Internet connection is working properly.

•

•

•

•

Make sure that the software is installed and running for your nontraditional telephone service.

Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

•

•

•

•

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the following (in the order listed):

• Disconnect the power to the telephone base.

Remove the spare batteries, if applicable.

Wait a few minutes.

Connect power to the telephone base.

Install the backup batteries.

65

Appendix

General product care

•

•

•

To keep your telephone working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).

DO NOT expose it to direct sunlight or moisture.

Avoid dropping the telephone or treating it roughly.

Clean with a soft cloth.

•

•

Never use a strong cleaning agent or abrasive powder because this can damage the finish.

Retain the original packaging in case you need to ship it at a later date.

66

Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

•

•

Read and understand all instructions in the user’s manual. observe all markings on the product.

Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.

•

•

•

•

Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the base is also away from the area.

Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.

Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.

If this product does not operate normally, read Troubleshooting in this user’s manual on

pages 61-65. If you cannot solve the problem, or if the product is damaged, refer to Limited

warranty on pages 71-72. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

•

•

If this product has user-replaceable batteries, replace batteries only as described in your

user’s manual (page 4). Do not burn or puncture batteries—they contain caustic chemicals.

If this product has a three-prong (grounding) plug or a polarized plug with one wide

prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.

CAuTIoN: Use only the power adapter provided with this product. To obtain a replacement, visit our website at


, or call

1 (800) 222-3111

.

In Canada, dial

1 (866) 288-4268

.

Especially about corded telephones

•

Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch.

Calls cannot be made from the handset if the telephone base is unplugged, switched off, or if the electrical power is interrupted.

•

Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

SAvE ThESE INSTRuCTIoNS

67

Appendix

FCC and ACTA information

If this equipment was approved for connection to the telephone network prior to July 23,

2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the

Technical Requirements for Connection of Equipment to the Telephone Network adopted by the

Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information.

1.

2.

3.

4.

5.

Product identifier and REN information

The label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your telephone service provider upon request. For equipment approved prior to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by “US” and a colon (:), and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ indicates the REN would be 0.3.

The REN is used to determine how many devices you can connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You might want to contact your telephone service provider for more information.

Connection and use with the nationwide telephone network

The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular wall jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see installation instructions in the user’s manual. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or qualified installer.

Repair instructions

If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the limited warranty.

Rights of the telephone service provider

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

hearing aid compatibility

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

68

Appendix

FCC and ACTA information

6.

Programming/testing of emergency numbers

If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a.

We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work.

b.

c.

This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature.

Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number:

•

•

You must remain on the line and briefly explain the reason for the call before hanging up.

Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when the emergency services tend to be less busy.

69

Appendix

Part 15 of FCC rules

Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception.

This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules.

These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

•

•

If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures:

Where it can be done safely, reorient the receiving radio, VCR or television antenna.

To the extent possible, relocate the radio, VCR, television or other receiver with respect to the telephone equipment.

•

•

If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR or television.

Consult a dealer or an experienced radio/TV technician for help.

Modifications to this product, not expressly approved by the manufacturer, could void the user’s authority to operate the equipment.

70

Appendix

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call

1 (800) 222-3111

or visit


. In Canada, dial

1 (866) 288-4268

.

1.

2.

3.

4.

what does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the

PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

what will be done if the PRoDuCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRoDuCT”)?

During the limited warranty period, the manufacturer’s authorized service representative repairs or replaces at the manufacturer’s option, without charge, a materially defective

PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

how long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement

PRODUCT for a period of either (a) 90 days from the date the repaired or replacement

PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

•

•

•

•

what is not covered by this limited warranty?

This limited warranty does not cover:

• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

•

•

PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

•

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

PRODUCT returned without a valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

71

Appendix

Limited warranty

5.

6.

7.

how do you get warranty service?

To obtain warranty service in the United States of America, visit


or call

1 (800) 222-3111

; in Canada, please dial

1 (866) 288-4268

. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.

If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

what must you return with the PRoDuCT to get warranty service?

You must: a.

Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b.

Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased

(PRODUCT model) and the date of purchase or receipt; and c.

Provide your name, complete and correct mailing address, and telephone number.

other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.

The warranty exclusively describes all of the manufacturer’s responsibilities regarding the

PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also have other rights that vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation might not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

Please retain your original sales receipt as proof of purchase.

72

Appendix

Technical specifications

Technical specifications

Operating temperature

Power adapter

32°F — 122°F

0°C — 50°C input: 100-120V AC 60Hz output: 6V DC 400mA

Optional backup batteries three 1.5V alkaline batteries

73

Index

Index

A

Alert tones, 58

Annc A time, 23

Annc B time, 23

Announcement A, B

Delete, 23

Play, 22

Record, 22

Answer a call, 29

Answering system, 52–56

Auto redial, 32

C

Caller ID

Delete entries, 48

Dial an entry, 48

Dialing options, 48

Reviewing call history, 47

Save entries to speed dial, 50

Save entries to the directory, 49

Caller ID history (call log), 46

Call intercept, 53

Call screening, 24, 53

Call waiting, 33, 45

Chain dialing, 36

Character chart, 41

Clearspeak, 30

Clear voicemail indication, 27

Conference calls, 34

COVM (central office voicemail), 28

D

Data port, 8

Delete all old messages, 55

Directory

Capacity, 41

74

Create entries, 42

Delete entries, 44

Dial entries, 44

Review entries, 42

Save entries to speed dial, 44

Search entries, 43

E

Edit entries, 43

End a call, 29

f

Flash, 33

G

General product care, 66

h

Hold, 33

I

Incoming message length, 25

Indicator lights, 57

L

Last number redial, 31

Limited warranty, 71–72

M

Make a call, 29

Memos, 55

Message alert tone, 26

Message capacity, 53

Message playback, 54

Missed calls indicator, 47

Mute, 33

N

New message indication, 53

Number of rings, 24

Index

Index

o

On hook dialing, 30

Optional backup battery installation, 4

P

Priority code, 26

R

Redial

Copy the redial entry to speed dial, 31

Dial the redial entry, 31

Remote access, 56

Remote code, 25

S

Safety information, 67

Screen display messages, 59–60

Special call ID messages, 51

Speed dial

Delete a number, 40

Dial a number, 39

Edit a number, 39

Review a number, 38

Store a number, 38

Speed dial memory, 37

Switching between lines, 34

T

Tabletop installation, 9–11

Technical specifications, 73

Telephone base installation, 5–7

Temporary ringer silencing, 30

Temporary tone dialing, 34

Toll saver, 24

Troubleshooting, 61–65

Two-way recording, 35

75

v

Voicemail, 52

Voicemail indicator, 27

Volume, 15, 33, 54

w

Wall installation, 9–11

Remote access wallet card

The wallet card below lists the commands needed to control your answering system from any touch-tone telephone.

Cut along dotted line.

Fold here.

Call your telephone number, then enter your three-digit remote access code

(preset to 500).

Action Remote command

Play all messages ...............................................................

1

Play new messages ............................................................

2

Delete the message ...........................................................

3

Delete all old messages ..................................................

33

Repeat or go back ..............................................................

4

Stop ............................................................................................

5

Hear a list of remote commands ................................

*5

Skip to the next message ...............................................

6

Record new announcement A ......................................

*7

Record new announcement B ......................................

*8

End the call ............................................................................

*9

Turn the answering system on or off ........................

0

ML17939/ML17959 Two-line corded telephone/answering system with caller ID/call waiting

© 2010 Advanced American Telephones. All Rights Reserved.

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.

Printed in China.



© 2010 Advanced American Telephones. All Rights Reserved.

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219.

Printed in China. Issue 7 AT&T 09/10.

AT&T ML17939 User manual

User’s manual

ML17939/ML17959

Two-line corded telephone/ answering system with caller ID/call waiting

Congratulations

Parts checklist

User’s manual

ML17939/ML17959

Two-line corded telephone/ answering system with caller ID/call waiting

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