How to Connect Your Spa To Your Home Network With LAN Cable
Quick Reference Guide
The following Supportive Video Link may
also assist you with this process:
http://www.arcticspas.com/support/how-to-videos/
how-to-connect-with-direct-ethernet-connection/
Obtain a LAN cable with RJ45 plugs fitted both ends and
long enough to reach from your home router to the RJ45
port on the Processor Card mounted to the Motherboard
in the Spa Pack of your Spa.
Is your Spa equipped with an EoP Module or WIFI
Extender?
As appropriate:
• Disconnect the EoP Module from the Motherboard, disconnect the Ethernet cable from the Processor Card and remove
the EoP module from your spa pack, or
YES
• Disconnect the WIFI Extender from the Motherboard, disconnect the Ethernet cable from the Processor Card and remove
the WIFI Extender from your spa cabinet.
NO
• Scroll through the LLP settings by pressing the FILTER
button, each time you press the filter button you move to
the next LLP setting, scroll through until IP is displayed.
Connect the Ethernet cable, one end of cable plugs into
the RJ45 port on the Processor Card & the other end
plugs into an RJ45 port on the home router.
• St or dy will be displayed, if St is displayed press the Up
Arrow button to change to dy Dynamic.
Scroll through the Spas Low Level Programming (LLP)
check to ensure the Spas Internet Protocol (IP) address.
Do youhave an IP address?
Allow 3-4 minutes for Spa to reset.
Note: .100 or .0 are false. Any other number is fine.
• Press the FILTER button again to display the Spas IP address
(Last Octec should appear).
Access the Spas Low Level Programming
(LLP) through the Topside Controller by
holding the FILTER button down until LLP
is displayed.
NO
• Continue to press the FILTER button until you have exited the
LLP settings. At this time the Pack will save the settings.
Reset the Spas Breaker (Turn power off
and then on again at the circuit breaker
for the Spa).
Access the Spas Low Level Programming (LLP) through the
Topside Controller by holding the FILTER button down until LLP
is displayed.
YES
Open the Arctic Spas App on your devise such as your
Smart Phone or tablet.
Scroll through the LLP settings by pressing the FILTER button,
each time you press the filter button you move to the next LLP
setting, scroll through until IP is displayed.
Try connecting to the Spa with
another device
• Confirm IP is set to dy
Connect to the Spa Using the LAN
bbutton on the App.
Note: It can take up to 6-8 times
for the App to find the Spa on your
home network, if need be keep
pressing the reconnect button.
• Press the FILTER button again to display the Spas IP
address(Last Octec).Note: .100 or .0 are false, any other
number is fine.
Unblock router
settings.
YES
• Continue to press the FILTER button until you have exited the
LLP settings. At this time the Pack will save the settings.
NO
Blocked?
YES
Do you have an IP address?
Connected?
YES
Your Spa is now connected to your home network and
you can control your Spa through the App.
NO
Check home router firewall settings for
restrictions. The router may be set to
Block devices “scanning” the network.
NO
NO
Checkis the ETHERNET light illuminatedon the Processor Card.
Look directly under the RJ45 Port?
YES
• Ensure the port on your router is not
defective.
Contact your Dealer for assistance
• Try another router port.
Go to the myarcticspas.com webpage to create an
account for your spa and to register you Spa. Refer
Flowchart How to Connect Your Spa to the Myarctic Spas
Server.
• Try another Ethernet cable.
• Try another router.
• Try another Processor Card.
#17486
How to Connect Your Spa to the My Arctic Spas Server
Quick Reference Guide
New Users must first create a New User Account on the myarcticspa.com Home Page.
The following Supportive Video Link may
also assist you with this process:
http://www.arcticspas.com/support/how-to-videos/
how-to-connect-arctic-spas-to-the-my-arctic-server/
To access the My Arctic Spa Home page enter the following web address into your
browser www.myarcticspa.com
To create a New User Account Complete the details in the Register box located on the right
hand side of the Home Page.
Note: Ensure the Password you set is at least seven characters long.
Once completed, press the Click Here to Register button at the bottom of the Register box to
take you to the New User Account screen.
On the New User Account screen, complete all the Required Information fields accordingly.
Once completed, press the Register button at the bottom of the New User Account screen.
A pop up message will be displayed advising you that you will receive an
Account Confirmation Email in a few minutes to complete the registration process.
Open the Email received from [email protected].
Complete the registration process by clicking on the Confirm my MyArcticSpa.com account:
link in the Email received.
You will be directed to the Account Activation screen on the myarcticspa.com web page and
the confirmation message will be displayed.
You can now login for the First Time
Do the following to Login.
Click the Login link in the Confirmation Message on the Account Activation screen and
you will be directed to a Login screen.
Enter your user name and password in the fields provided in the Login Box.Once entered, press
the Login button directly under the Username and Password fields.You will be directed
to the Profile and Preferences Page, where you can click on the link to register your spa
details.
Click the Register an Arctic Spa link in the Profile and Preferences box to commence the
spa registration process. You will automatically be directed to the Register A Spa Page, where
you will need to register your spa details.
Click the Search button to find your spa.
The Spa Registration Confirmation pop up box will be displayed advising you to press a
button on your Spas Topside Controller to confirm the spa registration.
Note: You have 3 minutes to press a button on your Spas Topside Controller otherwise you will
need to press the search button again.
NOTE: Once you have logged in for the first time and
registered your spa details within myarcticspa.com, logging into
myarcticspa.com is achieved from accessing the My Arctic Spa
home page.
Login by entering your user name and password in the fields on
the upper right hand side of the home page.
Once entered press the Login button directly under the
Username and Password fields. Once logged in, My Arctic Spa
will automatically open your personal My Arctic Spa page.
NOTE: You will receive a prompt to reflect that your spa must
be connected to the Internet (Your Home Network). You must
have first connected your spa to your home network
using the App on your device such as a Smart Phone or tablet.
This will have been achieved with a WIFI connection using either
EoP, WIFI Extender or LAN connection.
You must go to your Spa to press any button on the Topside Controller.
“rEG” will be displayed on the Topside Controller. When you press any button on your Spas
Topside Controller “ConF” will be displayed, reflecting that your spa is being confirmed for
registration.
On the Register a Spa page you will now be able to see your spa.Press the Register button.
Then enter a nickname for your Spa and the Serial Number of your spa in the Nickname and
Spa Number fields on the Register a Spa Page. Press the Register button to complete the
registration process.
Your Spa is now connected to The My Arctic Spas Server.
#17486
The Spas Serial No. can be located on the Metal Compliance
Plate mounted to your spa just above the Bottom Rail and between two doors.You only need and register the number portion
of the complete Serial No.Eg Spa Serial No. AX16KX178910,
17890 is the portion of the Serial No. required to be recorded.
Through myarcticspa.com you now have direct access to all
your Spas Functions and Settings from anywhere in the world
where internet access is available through your smart phone,
tablet or computer.
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