How to Connect Your Spa To Your Home Network With EoP
Quick Reference Guide
The following Supportive Video Link may
also assist you with this process:
http://www.arcticspas.com/support/how-to-videos/
how-to-connect-your-spa-with-ethernet-over-power/
If your Spa Was ordered with EoP, an EoP module will be
connected to the Motherboard & Processor Card in the
Spa Pack of your Spa and your Spas Low Level Programming (LLP) settings will be factory set to Dynamic. Set up
to have a Dynamic Internet Protocol (IP) address.
Plug the other EoP module received with your Spa into
an electrical power point next to your Home Router.
Check, is the POWER light
illuminatedon the EoP module
next to your router?
NO
Ensure power at the power point is on/
active and EoP module is plugged in all
the way.
If the Power light does not illuminate EoP
must be faulty, replace EoP module.
YES
Connect the EoP module to your home router using the
Ethernet cable provided. One end of cable plugs into the
RJ45 port on the EoP module & the other end plugs into
an RJ45 port on the home router.
Check is the ETHERNET light
illuminated on the EoP module
next to your router?
Reset the Spas Breaker(Turn power off
and on at the spa breaker).
Do youhave an IP address?
Allow 3-4 minutes for Spa to reset.
YES
Try different:
• Processor Card.
The two EoP Modules are communicatIng with each other.
Go into your Spas LLP settings and scroll through to see if
the spa has received an IP address from the home router.
Note: .100 or.0 are false, any other number is fine.
Do you have an IP address?
NO
YES NO
Check home router firewall settings for
restrictions. The router may be set to
Block devices “scanning” the network.
Do you have an IP address?
YES
Open the Arctic Spas App on your device such as your
Smart Phone or tablet.
YES
Blocked?
You may need to disconnect and reconnect the cable from the RJ45 ports on the
router and EoP module.
NO
Try moving the EoP module to a different
power point in the home.
YES
• Ethernet cables both ends.
NO
NO
Does the HOME light illuminate?
Connect to the Spa using the LAN
button on the App.
Note: It can take up to 6-8 times
for the App to find the Spa on your
home network, if need be keep
pressing the reconnect button.
Unblock router
settings.
Connect to the Spa using the LAN button
on the App.Note: It can take up to 6-8
times for the App to find The Spa on your
home network, if need be keep pressing
the reconnect button.
NO
Connected?
YES
Connected?
YES
Your Spa is now connected to your home network and
you can control your Spa through the App.
NO
Contact your Dealer for assistance.
YES
• Try moving the EoP Module power
lead inside the Pack to a different
power supply line on the motherboard.
• Remove the EoP Module from inside the
Spa Pack, pull the jumper wires off the
power pins on the module.
• Then plug the EoP module into a power
point in the house to see if you can get
the two EoP modules communicating,
HOME light illuminated.
Does the HOME light illuminate?
Signal may not be getting through the GFCI
breaker, Spas circuit breaker. To confirm this,
run an extension lead from a power point
in your home or back yard to the Spa and
plug the Spa? EoP module into the extension
lead and reconnect the Ethernet cable into
the RJ45 plug on the EoP module ensuring
the other end is still connected to the RJ45
plug on the Processor Card.If the HOME light
illuminates you can:
• Replace the GFCI Breaker.
• Remove EoP modules and install a WIFI
Extender. Refer to Flowchart How to
Connect Your Spa To Your Home Network
With WIFI Extender QRC.
You can either:
• Relocate the home router next to
the power point that the EoP module
established connectivity, HOME light
illuminated.
• Use a long cable to connect the home
router to the relocated EoP Module.
NO
YES
Try connecting to
the Spa with another
device.
If the ETHERNET light does not illuminate
Ethernet cable may be faulty:
• Replace cable.
• Also check router light is flashing at
Ethernet cable connection point, may
need to reset power to the router.
YES
Check Is the HOME light
illuminated on the EoP module
next to your router?
NO
Ensure: Ethernet cable is plugged into
the EoP module and Router correctly.
NO
Try Pairing the two EoP modules using
the PAIRING button on the EoP modules.
If you cannot get the two EoP modules
to communicate, HOME light illuminated
you may have:
• A faulty EoP module.
• Another EoP system in your home that
conflicts with the signals.
You may need to:
• Replace the EoP modules.
• Remove EoP modules and install a
WIFI Extender. Refer to Flowchart
How to Connect Your Spa To Your Home
Network With WIFI Extender QRC.
Go to the myarcticspas.com webpage to create an
account for your spa and to register you Spa. Refer
Flowchart How to Connect Your Spa to the Myarctic Spas
Server.
#17486
How to Connect Your Spa to the My Arctic Spas Server
Quick Reference Guide
New Users must first create a New User Account on the myarcticspa.com Home Page.
The following Supportive Video Link may
also assist you with this process:
http://www.arcticspas.com/support/how-to-videos/
how-to-connect-arctic-spas-to-the-my-arctic-server/
To access the My Arctic Spa Home page enter the following web address into your
browser www.myarcticspa.com
To create a New User Account Complete the details in the Register box located on the right
hand side of the Home Page.
Note: Ensure the Password you set is at least seven characters long.
Once completed, press the Click Here to Register button at the bottom of the Register box to
take you to the New User Account screen.
On the New User Account screen, complete all the Required Information fields accordingly.
Once completed, press the Register button at the bottom of the New User Account screen.
A pop up message will be displayed advising you that you will receive an
Account Confirmation Email in a few minutes to complete the registration process.
Open the Email received from [email protected].
Complete the registration process by clicking on the Confirm my MyArcticSpa.com account:
link in the Email received.
You will be directed to the Account Activation screen on the myarcticspa.com web page and
the confirmation message will be displayed.
You can now login for the First Time
Do the following to Login.
Click the Login link in the Confirmation Message on the Account Activation screen and
you will be directed to a Login screen.
Enter your user name and password in the fields provided in the Login Box.Once entered, press
the Login button directly under the Username and Password fields.You will be directed
to the Profile and Preferences Page, where you can click on the link to register your spa
details.
Click the Register an Arctic Spa link in the Profile and Preferences box to commence the
spa registration process. You will automatically be directed to the Register A Spa Page, where
you will need to register your spa details.
Click the Search button to find your spa.
The Spa Registration Confirmation pop up box will be displayed advising you to press a
button on your Spas Topside Controller to confirm the spa registration.
Note: You have 3 minutes to press a button on your Spas Topside Controller otherwise you will
need to press the search button again.
NOTE: Once you have logged in for the first time and
registered your spa details within myarcticspa.com, logging into
myarcticspa.com is achieved from accessing the My Arctic Spa
home page.
Login by entering your user name and password in the fields on
the upper right hand side of the home page.
Once entered press the Login button directly under the
Username and Password fields. Once logged in, My Arctic Spa
will automatically open your personal My Arctic Spa page.
NOTE: You will receive a prompt to reflect that your spa must
be connected to the Internet (Your Home Network). You must
have first connected your spa to your home network
using the App on your device such as a Smart Phone or tablet.
This will have been achieved with a WIFI connection using either
EoP, WIFI Extender or LAN connection.
You must go to your Spa to press any button on the Topside Controller.
“rEG” will be displayed on the Topside Controller. When you press any button on your Spas
Topside Controller “ConF” will be displayed, reflecting that your spa is being confirmed for
registration.
On the Register a Spa page you will now be able to see your spa.Press the Register button.
Then enter a nickname for your Spa and the Serial Number of your spa in the Nickname and
Spa Number fields on the Register a Spa Page. Press the Register button to complete the
registration process.
Your Spa is now connected to The My Arctic Spas Server.
#17486
The Spas Serial No. can be located on the Metal Compliance
Plate mounted to your spa just above the Bottom Rail and between two doors.You only need and register the number portion
of the complete Serial No.Eg Spa Serial No. AX16KX178910,
17890 is the portion of the Serial No. required to be recorded.
Through myarcticspa.com you now have direct access to all
your Spas Functions and Settings from anywhere in the world
where internet access is available through your smart phone,
tablet or computer.
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