HP 8100C Digital Sender Uživatelská příručka

HP Digital Sender 8100C

User Guide

2

Copyright Information

© Copyright Hewlett-Packard

Company 2000

All Rights Reserved.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws.

Publication number

C7707-90005

First Edition, April 1, 2000

Trademark Credits

CompuServe is a U.S. trademark of CompuServe, Inc.

Microsoft is a U.S. registered trademark of Microsoft

Corporation. Windows, MS

Windows, and Windows NT are

U.S. registered trademarks of

Microsoft Corporation. Pentium is a U.S. registered trademark of

Intel Corporation.

LDAP code (libldap client library and liblber encoding/decoding library) used courtesy of the

University of Michigan at Ann

Arbor. Copyright 1992-1996

Regents of the University of

Michigan. All rights reserved.

All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information.

HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS

THE IMPLIED WARRANTY OF

MERCHANTABILITY AND

FITNESS FOR A PARTICULAR

PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S.

GOVERNMENT

USERS: RESTRICTED

RIGHTS COMMERCIAL

COMPUTER SOFTWARE:

“Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the

Rights in Technical Data Clause at DFARS 52.227-7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

Safety Information

WARNING!

Electrical Shock Hazard

To avoid electrical shock, use only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

Contents

1 Getting started

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Identifying digital sender parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Identifying control panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Managing your user profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding a registered user profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing options for your profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Finding help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2 Sending documents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Guidelines for documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Guidelines for using the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Guidelines for using the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Sending double-sided documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Step 1 Load a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Step 2 Choose a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

E-mailing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Faxing documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing to HP JetSend-enabled printers. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Changing settings (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3 Managing address books

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing address books. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Managing your Personal E-Mail addresses book. . . . . . . . . . . . . . . . . . . . . . . 34

Adding addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Modifying or deleting e-mail addresses . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing your Personal E-Mail lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Creating new lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding addresses to existing lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing or deleting addresses in lists . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting e-mail lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Managing the Fax numbers book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adding fax numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Modifying or deleting fax numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing the Fax lists book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Creating new fax lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Adding fax numbers to existing lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Modifying or deleting fax numbers in lists. . . . . . . . . . . . . . . . . . . . . . . . 48

Deleting fax lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

3

4

4 Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

General digital sender troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Appendix A Warranty and support information

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Hewlett-Packard Year 2000 warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

HP customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index

1

Getting started

Introduction 5

Introduction

●

●

Thank you for purchasing the HP Digital Sender 8100C. This color, network digital sender helps you quickly and conveniently distribute paper documents in electronic format. The digital sender works with other devices and programs so you can:

●

E-mail — Send a document directly to e-mail destinations.

Fax — If your company subscribes to a supported Internet fax service, fax a document to one or more destinations.

Send to an HP JetSend-enabled printer — Send documents to

HP JetSend-enabled printers on your LAN/WAN network. (For more information about HP JetSend technology and a list of

HP JetSend-enabled printers, visit www.jetsend.com

.)

The digital sender also incorporates address books in which you can store e-mail addresses, fax numbers, and distribution lists.

This user guide is intended to be used after the digital sender has been set up and configured using the setup poster and the administrator guide. If the digital sender is not already set up, contact the administrator.

6

Identifying digital sender parts

Before using the digital sender, use the diagram below to familiarize yourself with the parts of the digital sender.

Front and top view

Document input tray

Document lever

Control panel

Document output tray

Power switch

(on back)

Front view with ADF unit raised

Glass

Identifying digital sender parts 7

ADF unit

(raises to reveal glass)

8

Identifying control panel features

Use this diagram to familiarize yourself with control panel features.

1

2

3

4

15

13

14

12

5

6

7

8

9 10

11

1 Control Panel Display — Displays information and messages.

2 Go key — Sends a document. In the manuals, this key is shown as this symbol: .

3 Cancel key — Stops sending process or returns to the main display screen. In the manuals, this key is shown as this symbol:

.

4 Single-sided/double-sided key — Selects single-sided or doublesided original. When referring to this key in this manual, it will be shown like this:

S INGLE -/D OUBLE -S IDED .

5 Tab key — Moves between fields on the control panel display.

6 Shift key — When used with a letter key, produces the capital case of that letter.

7 Alt key — When used with another key, enters the letter or symbol (in purple) displayed on the upper right corner of the other key. (For example, pressing A LT + B enters a “?”.)

8 Alphabetic keys — Enter letters and symbols for names, passwords, and destinations.

9 Enter key — Accepts information on the control panel display or moves between fields. It is shown in this manual like this: E NTER .

Identifying digital sender parts

10 Backspace key — Deletes the last typed character or removes destinations from the selection list. This key is located just above the E NTER key. When referring to this key in this manual, it will be shown like this: B ACKSPACE .

11 Numeric keys — Enter numbers or special characters for your language (except English).

12 Special characters sticker — Contains instructions for accessing the special characters available for your language (except

English).

13 Scroll Arrow keys — Scroll up and down or through items in a field. In the manuals, these keys are shown as these symbols: and .

14 Help key — Activates the Help window, which offers information on the selected screen or field. In the manuals, this key is shown as this symbol: .

15 Function keys — Each one performs the function displayed above the key. In this manual, these keys are shown in this way:

K EY N AME ( F X ), where FX is the number of the key.

9

10

Managing your user profile

There are two different types of users for the digital sender:

●

●

Registered users. Registered user must establish a user profile, and they have full access to all features.

Guest users. Guest users do not have to establish a user profile, but they also do not have full access to all features.

Registered users

As a registered user, you have the following privileges:

●

●

●

●

●

You can use the digital sender even if the administrator disables guest usage.

You can store e-mail addresses and distribution lists in your personal address books on the digital sender.

You can use e-mail addresses from your Personal or the Public

E-Mail addresses book and distribution lists from your Personal or the Public E-Mail lists book.

You can store fax numbers and fax distribution lists in the public

Fax books.

You can use fax numbers and fax distribution lists in the public

Fax numbers book and the public Fax lists book.

Guest users

If the administrator has disabled guest usage, you cannot use the digital sender.

●

●

●

If guest usage is enabled, you can:

Use the digital sender.

Use the Public E-Mail addresses book and lists book.

Use the public Fax numbers book and lists book.

You do not have personal e-mail address and distribution list books.

To create personal e-mail address books, you must be a registered user. Register at the digital sender when prompted, or contact the administrator if the prompt does not appear.

Managing your user profile

Adding a registered user profile

The administrator decides whether or not you can add a registered user profile, or if only he or she can. If you try to add yourself and are asked for the administrator password, contact the administrator.

If the administrator allows you to set up your own profile, you can do so from the Users menu, or from the login dialog box the first time you send an e-mail or try to add to an e-mail or fax book. (You need a registered user profile to have personal books.) For more information about e-mail and fax books, see chapter 3

“Managing address books” on page 31 .

To add a registered user profile from the Users menu

1 Press A LT + S ETUP ( F4 ).

2 Press U SERS ( F1 ). This dialog box opens:

11

Users:

Note

3 In the Users field, type your name and press E NTER . A new dialog box opens.

4 In the E-Mail field, type your e-mail address and press E NTER .

5 In the Password field, type a password (optional) and press

E NTER .

6 In the Confirm field, type the password you just typed and press

E NTER .

7 To enable the Receipt or Auto BCC options, do the following:

a Press O PTIONS ( F2 ).

b To receive an e-mail confirmation for each document you send, press Y ES ( F1 ) at the Receive confirmations prompt.

To receive confirmations, your e-mail server and the links between your e-mail and the recipient’s e-mail must support Delivery Service

Notification (DSN).

c To receive a copy of every e-mail message you send, press

Y ES ( F1 ) at the Auto CC prompt.

8 Press OK ( F1 ), and then press B ACK ( F4 ).

12

Note

Note

To add a registered user profile when you send an e-mail or access address books

1 Press E MAIL ( F1 ) or L ISTS ( F4 ).

2 If you selected L ISTS in the previous step, use the and keys to select Personal E-Mail addresses or Personal E-Mail lists and press E

NTER

.

3 In the Name or From field, type your name and press E NTER .

4 At the Would you like to register as a user? prompt, press

Y ES ( F1 ).

If the prompt does not appear, see the administrator to register.

5 In the E-Mail field, type your e-mail address and press E NTER .

6 In the Password field, type a password (optional) and press

E NTER .

7 In the Confirm field, type the password you just typed and press

E NTER .

8 To enable the Receipt or Auto BCC options, do the following:

a Press O

PTIONS

( F2 ).

b To receive an e-mail confirmation for each document you send, press Y ES ( F1 ) at the Receive confirmations prompt.

To receive confirmations, your e-mail server and the links between your e-mail and the recipient’s e-mail must support Delivery Service

Notification (DSN).

c To receive a copy of every e-mail message you send, press

Y

ES

( F1 ) at the Auto CC prompt.

9 Press OK ( F1 ) twice.

10 Finish sending a document to e-mail or finish adding entries to

the books. See the appropriate procedure in chapter 2 (starting on page 15) .

Managing your user profile

Changing options for your profile

If you want to change your password, user name, or other registered user information, you can do so if the administrator allows it. If not, you receive a message to contact the administrator.

13

To change options for your profile

Do one of the following:

●

●

Access the Users menu and change your profile as you added it.

Click

here to see instructions.

As you are e-mailing a document, accessing Lists, or logging in, type your user name and password, and then press M ODIFY ( F3 ).

14

Finding help

This user guide provides instructions to help you use the digital sender, and it will also help you troubleshoot if you experience a problem. Additionally, the digital sender itself houses Help to assist you.

The Help for the digital sender contains context-sensitive Help. When you press , help appears for the active field on the control panel display. For example, if you were sending an e-mail message and pressed with the cursor in the Subject field, a message like this would appear:

FROM :

SUBJ

TO

Help

SUBJECT FIELD: Enter the subject of your e-mail message here. Press Enter to

Press again or press C LOSE to exit the Help.

If Help is not available for a field or key, then you receive a message to see the administrator for the digital sender.

2

Sending documents

Introduction 15

Introduction

The HP Digital Sender 8100C lets you send a variety of single- and double-sided documents to e-mail addresses and distribution lists.

You can also send to any fax number if your company subscribes to an Internet fax service.

Sending a document is a simple, two-step process:

1. Load the document.

2. Choose a destination.

16

Guidelines for documents

The HP Digital Sender 8100C is both a sheetfed and a flatbed digital sender. You can insert up to 25 pages (single- or double-sided) into the automatic document feeder (ADF) and quickly send them. On the glass, you can place documents that you cannot put in the ADF, such as photographs, pages from books, newspaper clippings, and fragile or lightweight documents.

Guidelines for using the ADF

●

●

●

●

●

●

Using the ADF is a fast, convenient way to send documents. The

ADF accepts documents that meet the following specifications:

●

Documents on standard Letter-, A4-, and Legal-size paper.

Documents consisting of up to 25 pages (for all functions except printing to a black-and-white HP JetSend-enable printer, for which the limit is 20 pages).

Documents can range in size from 148.5 by 210 mm (5.9 by 8.3 inches) to 215.9 by 355.6 mm (8.5 by 14 inches).

Documents can range in weight from 60 to 105 g/m 2 (16 to 28 lb).

Documents should be square or rectangular and in good condition (not fragile or worn).

Documents should be free of tears, perforations, or punch holes.

Documents should be free of glue, correction fluid, or wet ink.

Additionally, you should avoid multipart forms with carbon pages.

●

●

Before placing a document in the ADF, prepare the document by doing the following:

Remove curls or wrinkles.

Remove staples, paper clips, paper sticky notes, and any other materials from documents.

See

“To load a document in the ADF” on page 18 to load a

document into the ADF. If your document does not meet the guidelines or you cannot prepare it as stated above, send the document by placing it on the glass.

Note

Guidelines for documents

Guidelines for using the glass

●

●

●

●

●

The glass is the best way to send unusual documents. Examples of unusual documents include:

●

●

Documents on media lighter than 60 g/m 2 (16 lb) or heavier than

105 g/m 2 (28 lb).

Irregular sizes or shapes, such as newspaper clippings, receipts, or business cards.

Transparencies.

Gum-backed paper.

Multipart forms with carbon pages.

Old or worn photographs or documents.

Documents containing tears, perforations, punch holes, wrinkles, or curls.

17

Place these types of documents on the glass one at a time and send them. See

“To load a document on the glass” on page 19

for instructions.

The maximum length the glass can accept is 297 mm (11.7 inches). If your document is longer but you need to use the glass, send the document in multiple sections.

Sending double-sided documents

You can send double-sided documents using the glass, or ADF as long as the document meets the requirements specified in

“Guidelines for using the ADF” on page 16 . You will find steps for

sending double-sided documents in the actual procedures for loading and sending documents.

18

Step 1 Load a document

3

4

5

You can load a stack of pages in the

ADF or load one page at a time on the glass. See

"To load a document in the

ADF" or

"To load a document on the glass .”

CAUTION

Before using the ADF, remove from the document anything such as self-adhesive notes, paper clips, or staples, that could get caught in the digital sender and damage it.

To load a document in the ADF

1 Raise the ADF unit and ensure nothing is on the glass. Then, close

ADF unit.

2 Move the paper load lever to the number 1 position.

3 Slide the document (up to 25 pages) face up, top of page first, into the

ADF until the document stops.

4 Move the paper load lever to the number 3 position.

5 Press the S INGLE -/D OUBLE -S IDED key until the light under the correct icon is lit.

1

2

3

4

Step 1 Load a document 19

To load a document on the glass

1 Raise the ADF unit to reveal the glass.

2 Place the page face down on the glass, top edge toward the back.

3 Align the document in the upperright corner of the glass.

4 Lower the ADF unit.

20

Step 2 Choose a destination

●

●

You can send a document to:

● e-mail addresses or distribution lists fax numbers or distribution lists (if your company subscribes to a supported Internet fax service)

HP JetSend-enabled printers

E-mailing documents

When you e-mail from the digital sender, it creates a message and attaches your document as a file. You can send to e-mail addresses by typing an address or choosing an address or distribution list stored in an address book. Public address books are available to all users, while personal address books are only available to registered users.

(For more information about address books, see chapter 3

“Managing address books” on page 31 .)

If the administrator has configured the digital sender to work with an

LDAP server, you can also choose addresses stored on the LDAP server.

Note

Step 2 Choose a destination

To send to e-mail destinations

At any time before pressing to send the document, you can press

or B ACK ( F4 ) to return to the main screen without saving any settings.

1 Press E-M AIL ( F1 ). If guest usage is disabled, then only registered users can use the digital sender. This login screen opens:

21

Welcome -- please sign in.

Name:

Password:

BAC

Otherwise, the main e-mail dialog box opens:

From:

Subject:

To:

BAC

2 Do one of the following:

●

●

If the login dialog box opens, type your user name (or use the

and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

If the main e-mail dialog box opens, type your e-mail address.

3 Type a message in the Subject field (optional) and press E NTER .

22

Note

4 Do one of the following to choose an e-mail destination:

●

●

●

●

Type an e-mail address.

Begin typing the name of an address or distribution list stored in an e-mail book. As you type, the digital sender completes the name.

Use the and keys to scroll destinations in an e-mail book.

Begin typing the name of an e-mail address on an LDAP server and press S EARCH ( F2 ) [or press S HIFT + S EARCH ( F2 ) to access advanced search options]. Use the and keys s to select an address and press O K ( F1 ).

Note If too many matching entries are found, you receive a message. Press C ANCEL ( F4 ) to scroll the partial list and press E

NTER

to select a destination. Or, further narrow the search and try again.

5 Repeat step 4 until you have added all the destinations you want.

To view the list, press T AB to enter the list field and use the and keys to scroll the destinations. To remove a destination, select it and press B ACKSPACE .

6 To CC or BCC someone:

a Press TO/CC ( F3 ).

b Use the and keys to select CC (or BCC ) and press E NTER .

c In the CC (or BCC) field, type an e-mail address or choose an e-mail destination from an e-mail book.

d Press E NTER . The destination, preceded by “CC:” (or

“BCC:”), appears in the list field.

7 The Paper Size and Quality settings appear in the upper right corner of the display. See

“Changing settings (optional)” on page 28

to change the Paper Size setting. (The Quality setting, which is always B/W Document for faxing, cannot be changed.)

Note

Step 2 Choose a destination

8 Press to begin sending the document.

●

●

●

If you sent a single-sided document, the process is finished.

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

If you used the glass, remove the page when it is finished.

Then, place the next page face down on the glass and press

. After the last page, press S END ( F4 ).

Your company’s e-mail server, not the digital sender, validates the e-mail addresses, so the digital sender does not notify you if you sent to an invalid address.

23

Reading file attachments

File attachments can be sent in .pdf or .tif format, depending on what the administrator allows (see

“Changing settings (optional)” on page 28 ).

Recipients can open .pdf files using Adobe Acrobat Reader, which many people already have. If your recipients do not have Reader, they can download a free copy of it for Windows or Macintosh from

Adobe’s website at www.adobe.com

. After installing Reader,

Windows users can read .pdf files by double-clicking them. Macintosh users can read .pdf files by opening Reader, choosing Open on the

File menu, and then selecting the file.

If you sent a single-page .tif file, the recipient can open it in any program that accepts that file format. If you send a multiple page .tif file, also known as .mtif, the user must open it using the Imaging program.

24

Note

Faxing documents

If your company has Internet fax service, you can send documents from the digital sender to fax destinations. If the service is not configured, you receive a message. See the administrator.

When sending a fax, you can type fax numbers or you can choose fax destinations from the public Fax numbers or lists books. (For more

information about books, see chapter 3 “Managing address books” on page 31 .)

To fax documents

At any time before pressing to send the document, you can press

or B ACK ( F4 ) to return to the main screen without saving any settings.

1 Press F AX ( F2 ). If the login dialog box opens, type your user name (or use the and keys to scroll to it) and press E NTER .

Then, type your password (if set) and press E NTER . This dialog box opens:

Fax:

Billing: <default code>

BAC

2 Do one of the following to choose a fax destination:

●

●

●

Type the entire fax number, including the long-distance prefix, area code, or other numbers. (Do not include a number such as a 9 that you dial to get an outside line on your PBX telephone system.)

Type the name of a fax destination stored in the public Fax numbers or lists book. As you type, the digital sender completes the name.

Use the and keys to scroll destinations in the Fax numbers or lists book.

3 Press E

NTER

. The fax destination appears in the field below the

To field.

Note

Note

Step 2 Choose a destination

4 Repeat steps 2 and 3 to add more fax destinations.

To view the list, press T AB and use the and keys to scroll the destinations. To remove a destination, select it and press B ACKSPACE .

5 The Paper Size and Format settings appear in the upper right corner of the display. To change these settings, see

“Changing settings (optional)” on page 28 .

6 Press to begin sending the document.

●

●

●

If you sent a single-sided document using the ADF, the process is finished.

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

If you used the glass, remove the page when it is finished.

Then, place the next page face down on the glass and press

. After the last page, press S END ( F4 ).

If fax destinations are busy, the numbers are retried as many times as the Internet fax service specifies.

The digital sender does not notify you if you sent to an invalid fax destination.

25

26

Note

Printing to HP JetSend-enabled printers

The digital sender is an HP JetSend-enabled device. You can use its

HP JetSend capabilities to send to printers on your company’s network that are HP JetSend enabled and have valid TCP/IP addresses. If you receive a message requesting a TCP/IP address when you press P RINT ( F3 ), see the administrator.

You can send one copy at a time to one printer at a time. Whether the copies print single-sided or double-sided is determined by the printer’s settings.

HP JetSend is a communications technology built into printers, scanners, and computer software. HP JetSend-enabled devices can connect, “talk” to each other, and exchange information directly from the network. It is server- and program-independent. To find out more about HP JetSend technology or view a list of supported printers, visit www.jetsend.com

.

To send to an HP JetSend-enabled printer

At any time before pressing to send the document, you can press

or B ACK ( F4 ) to return to the main screen without saving any settings.

1 Press P RINT ( F3 ). This dialog box opens:

Device: HP LaserJet 4000 --(IP Addres

SETTIN DELE NE BAC

2 Do one of the following to choose an HP JetSend-enabled printer:

●

●

Use the and keys to select a printer from the list and press E NTER .

Add a new printer to the list. (See "To add an HP JetSendenabled printer to the list .”)

3 The Paper Size and Quality settings appear in the upper right corner of the display. To change these settings, see

“Changing settings (optional)” on page 28 .

Note

Step 2 Choose a destination

4 Press to begin sending the document.

●

●

●

If you sent a single-sided document using the ADF, the process is finished.

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

If you used the glass, remove the page when it is finished.

Then, place the next page face down on the glass and press

. After the last page, press S END ( F4 ).

27

To add an HP JetSend-enabled printer to the list

1 Press P RINT ( F3 ). The list of HP JetSend-enabled printers appears.

2 Press N EW ( F3 ).

3 Type the DNS name or IP address for the HP JetSend-enabled printer you want to add. If you do not know this information, see the administrator.

4 Click

here to finish sending a document to the new HP JetSend

enabled printer.

Once the list contains 64 printers, the N EW ( F3 ) key disappears. Before adding more printers, you must delete at least one existing printer from the list. To delete a printer, use the and keys to select it and press

D ELETE ( F3 ).

28

Changing settings (optional)

The Paper Size, Quality, and Format settings appear in the upper right corner of the control panel display. Use this procedure to change the Paper Size and Quality options. You can also use this procedure to change the file format setting, if you see the Format option on the

Settings menu.

To change the Paper Size, Quality, and Format settings

1 With a document loaded and a destination selected, press

S ETTINGS ( F1 ). The Settings menu appears.

From: <your user

QUALITY

FORMAT

SIZE

To:

CLOSE

2 If you do not need to change the quality, go to step 5. Or, press

E NTER to select Quality .

3 Use the and keys to choose the option that most closely matches the type of document you have.

Use this setting For this type of document

Color Document

B/W Document

Color-B/W Photo

The original has a mix of text and images.

Or, the original has a mix of color and black-and- white areas.

The original contains text that must be clearly transmitted. Or, the original is black and white.

The original is a photograph.

Or, it is most important that the colors or shades of gray in an image be clear.

4 Press E NTER to select the highlighted option.

Changing settings (optional)

5 If you do not need to change the paper size, go to step 7. Or, press until Size is selected and press E NTER .

6 Using the and keys, choose A4 , Letter , or Legal and press

E NTER . (If the document you are sending is an irregular size, choose the option that most closely matches.)

7 If you are e-mailing a document and see the Format option in the

Settings menu, you can change the file format. Press until

Format is selected and press E NTER . Then, use the and keys to choose PDF or TIF and press E NTER .

8 Press C LOSE ( F1 ) to save and exit the Settings dialog box.

9 Do one of the following:

●

●

●

Click

here to finish sending to e-mail.

Click

here to finish sending to a fax destination.

Click

here to finish sending to an HP JetSend-enabled printer.

29

30

3

Managing address books

Introduction 31

Introduction

If you are a registered user, you can store frequently used e-mail addresses and fax numbers in books. You can also build distribution lists of e-mail addresses or fax numbers so you can easily send documents to groups of people.

To become a registered user, see “Managing your user profile” on page 10 .

32

Using address books

The digital sender stores addresses and fax numbers in the following address books under the Lists menu:

●

●

●

●

Your Personal E-Mail addresses book

Stores personal e-mail addresses that you can use when sending e-mail. No one except you and the administrator can see, change, or use entries in this personal address book.

Your Personal E-Mail lists book

Stores personal e-mail distribution lists that you can use when sending e-mail. No one except you and the administrator can see, change, or use entries in this personal book.

Fax numbers book

Stores fax numbers that any user can use when sending faxes.

Only registered users or the administrator can change information in this book.

Fax lists book

Stores fax distribution lists that any user can use when sending faxes. Only registered users and the administrator can change information in this book.

In addition, there are two other books whose entries anyone can use when sending e-mail. However, only the administrator can change information for entries in these books.

●

●

Public E-Mail addresses book

Contains predefined e-mail addresses available to any user when sending a document.

Public E-Mail lists book

Contains predefined groups of e-mail addresses available to any user when sending a document.

Note

Note

Using address books

Viewing address books

You can view entries in your two Personal E-Mail books as well as the two public Fax books.

33

To view books

1 Press L ISTS ( F4 ).

2 Use the and keys to select a book and press E NTER . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E

NTER

. Then, type your password (if set) and press E

NTER

.

If you are prompted to become a registered user, press Y ES ( F1 ) or see the administrator.

4 Scroll the list of destinations using one of these ways:

●

●

Use the and keys to move through the list.

Begin typing the name of a destination stored in the book. The book displays the closest matching entry. (Continue scrolling that area of the list by typing additional letters, or by using the

and keys.)

If you are viewing your Personal E-Mail addresses book or the Fax numbers book, you may see destinations you did not add. Addresses or fax numbers you typed while sending a document are automatically added to the appropriate address book, if the administrator has enabled this option.

5 If you begin typing a name incorrectly, press B ACKSPACE until you erase the incorrect character, and then continue typing. (Or, press S HIFT + B ACKSPACE to erase the entire contents of the field.)

6 When finished, press B ACK ( F4 ).

34

Managing your Personal E-Mail addresses book

Note

If you are a registered user, you can store e-mail addresses in your

Personal E-Mail addresses book and use the entries when you e-mail a document. Use the procedures in this section to add, modify, and delete addresses from your Personal E-Mail addresses book.

You can view and use information in the public E-mail addresses book, but you cannot change it. Contact the administrator to make changes to the public E-Mail addresses book.

Adding addresses

As a registered user, you can add up to 256 e-mail addresses to your

Personal E-Mail addresses book. Addresses you type while sending a document are automatically added to your Personal addresses book, if the administrator has enabled this option.

Managing your Personal E-Mail addresses book

To add addresses

1 Press L ISTS ( F4 ).

2 Press and E NTER to select Personal E-Mail addresses .

The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

35

Name:

SEARCH BACK

4 Add an address by doing one of the following:

●

●

Type a name for this entry in the Name field and press

A DD ( F1 ).

If the administrator set the digital sender to work with an LDAP server, begin typing the first letters of an entry and press

S EARCH ( F2 ). Use the and keys to select an entry and press OK ( F1 ).

5 Change the name and e-mail information for this entry as necessary. Use T AB to move between fields.

6 Press S AVE ( F3 ).

7 To add more addresses, repeat steps 4 through 6.

8 When finished, press B ACK ( F4 ).

36

Modifying or deleting e-mail addresses

Once you have added addresses to your Personal E-Mail addresses book, you can change the name and e-mail information. Changing this information also changes it in any of your Personal distribution lists where it appears.

If an e-mail address in your Personal E-Mail addresses book is no longer useful, you can delete it. Deleting an address from this address book also deletes it from any of your Personal distribution lists where it appears.

To modify or delete e-mail addresses

1 Press L ISTS ( F4 ).

2 Press and E NTER to select Personal E-Mail addresses .

The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

Name:

JH Arp [email protected]

MODIFY

S. [email protected]

Maria P. Martinez--m_martinez

SEARCH DELETE BACK

4 Select an entry using one of these ways:

●

●

Begin typing the name of an entry. The book displays the closest matching one.

Use the and keys to select an entry.

5 Do one of the following:

●

●

Press M ODIFY ( F1 ), make changes (using T AB to move between fields), and press S

AVE

( F3 ).

Press D ELETE ( F3 ), and press OK ( F1 ) to confirm the deletion.

6 Repeat steps 4 and 5 to change or delete other entries.

7 When finished, press B ACK ( F4 ).

Managing your Personal E-Mail lists

Managing your Personal E-Mail lists

37

Note

Your Personal E-Mail lists book contains distribution lists you create using e-mail addresses. Distribution lists are useful if you regularly send e-mail to the same group of people.

E-mail distribution lists can only consist of e-mail addresses. You cannot create distribution lists containing both e-mail addresses and fax destinations.

You can view and use information in the Public E-Mail lists book, but you cannot change it. Contact the administrator to make changes to the Public E-Mail lists book.

Creating new lists

You can create distribution lists for your Personal lists book using email addresses from the Public E-Mail addresses book or your

Personal E-Mail addresses book, or addresses you type as you build the list.

You might not want to create a personal distribution list if there is one just like it in the Public E-Mail lists book. Public lists are always available for your use.

38

To create new lists

1 Press L

ISTS

( F4 ).

2 Press E NTER to select Personal E-Mail lists . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E

NTER

. Then, type your password (if set) and press E

NTER

.

This dialog box opens:

List name:

MODIFY DELETE BACK

4 In the List name field, type a name for this list and press E NTER .

5 A new dialog box opens. Add entries to the list by doing one of the following:

●

●

●

Begin typing the name of an entry in an E-Mail addresses book. The book displays the closest matching entry. Press

E

NTER

to select it.

Use the and keys to select an address and press E NTER .

Type a name for the new entry and press E NTER . A dialog box that allows you to change information opens. Make changes

(pressing T

AB

to move between fields) and press S

AVE

( F3 ).

6 Repeat step 5 to add more e-mail addresses to this list.

7 When finished, press B ACK ( F4 ).

8 Repeat steps 4 through 7 to add more lists.

9 When finished, press B

ACK

( F4 ).

Managing your Personal E-Mail lists

Adding addresses to existing lists

Use this procedure to add addresses to e-mail distribution lists you have already created.

To add addresses to existing lists

1 Press L ISTS ( F4 ).

2 Press E NTER to select Personal E-Mail lists . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

39

List name:

Bergamo

Firenze

Milano

MODIFY DELETE BACK

4 Select a distribution list using one of these ways:

●

●

Begin typing the name of a distribution list. The list displays the closest matching entry.

Use the and keys to select a list.

5 Press M ODIFY ( F1 ).

6 Add an e-mail address to this list using one of these ways:

●

●

●

Begin typing the name of an entry in an E-Mail addresses book. The list displays the closest matching entry. Press

E NTER to select the highlighted one.

Use the and keys to select an e-mail address and press

E NTER .

Begin typing a name for a new e-mail address and press

E NTER . A dialog box that allows you to change information opens. Make changes (using T AB to move between fields) and press S AVE ( F3 ).

7 Repeat step 6 to add more addresses to this list.

8 When finished, press B

ACK

( F4 ).

9 Repeat steps 4 through 8 to add more addresses to other distribution lists.

10 When finished, press B ACK ( F4 ).

40

Changing or deleting addresses in lists

Use this procedure to change or delete e-mail addresses from a distribution list in your Personal E-Mail lists book.

While in a selected distribution list, you can change the information for an e-mail address contained in the list, as long as the address is from your Personal E-Mail address book. When you change information for an e-mail address from your personal book, the address information will be updated in Your Personal E-Mail address book and in any distribution list in which the address appears.

If the address is from the Public E-Mail addresses book, you can delete it from your distribution list, but you cannot change information in that address. Contact the administrator to make those changes.

Managing your Personal E-Mail lists

To change or delete addresses in lists

1 Press L ISTS ( F4 ).

2 Press E NTER to select Personal E-Mail lists . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

41

List name:

MODIFY

Bergamo

Firenze

Milano

DELETE BACK

4 Select a list using one of these ways:

●

●

Begin typing the name of a list. The book displays the closest matching one. Press E NTER to select it.

Use the and keys to select a list and press E NTER .

5 Select a destination in the list using one of these ways:

●

●

In the Name field, begin typing the name of a destination. The list displays the closest matching one.

Press T AB to gain access to the destinations in this list. Use the and keys to select one.

6 Do one of the following:

●

●

Press M ODIFY ( F1 ), make changes (using T AB to move between fields) and press S AVE ( F3 ).

Press D ELETE ( F3 ), and press OK ( F1 ) at the prompt to confirm the deletion.

7 Repeat steps 5 through 7 to change or delete other entries in this list.

8 Press B ACK ( F4 ).

9 Repeat steps 4 through 9 to change or delete entries in other lists.

10 When finished, press B ACK ( F4 ).

42

Deleting e-mail lists

If they are no longer useful, you can delete distribution lists from your

Personal E-Mail lists book.

To delete e-mail lists

1 Press L ISTS ( F4 ).

2 Press E NTER to select Personal E-Mail lists . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

List name:

Bergamo

Firenze

Milano

BACK

4 Select a distribution list using one of these ways:

●

●

Begin typing the name of a list. The book displays the closest matching one.

Use the and keys to select a list.

5 Press D ELETE ( F3 ), and press OK ( F1 ) to confirm the deletion.

6 Repeat steps 4 and 5 to delete other lists.

7 When finished, press B ACK ( F4 ).

Managing the Fax numbers book

Managing the Fax numbers book 43

Note

Registered users and the administrator can add, change, or delete fax numbers stored in the Fax numbers book. Because these are public fax numbers, any other registered user can also see, change, or delete any fax number.

The administrator can change entries in the public Fax numbers or lists book from the Lists option in the Setup menu.

Adding fax numbers

Only registered users can add fax numbers to the public Fax numbers book. Fax numbers registered users type while sending a fax are also automatically added to the Fax numbers book, if the administrator has enabled this option.

44

To add fax numbers

1 Press L

ISTS

( F4 ).

2 Use the and keys to select Fax numbers and press E NTER .

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

4 When the dialog box shown below opens, type a name for this entry in the Name field and press E NTER .

Name:

BACK

Note

5 A new dialog box opens. Press T AB to enter the Fax # field.

6 Press S

HIFT

+ B

ACKSPACE

to clear the field contents.

7 Type the entire fax number, including the long-distance prefix

(such as a 1), an area code, or other numbers needed for long distance. Because you are faxing using an Internet fax service provider, you must type all of these numbers.

Do not include any code such as a 9 you dial to get an outside line from a PBX phone system.

8 Press S AVE ( F3 ).

9 Repeat steps 4 through 8 to add more fax numbers.

10 When finished, press B ACK ( F4 ).

CAUTION

Managing the Fax numbers book

Modifying or deleting fax numbers

Use this procedure to modify or delete fax numbers in the public Fax numbers book.

This is a public book that stores all fax numbers for all users. Do not modify or delete fax numbers other users may need, or make sure that altering the fax numbers does not negatively affect others using them.

45

To modify or delete fax numbers

1 Press L ISTS ( F4 ).

2 Use the and keys to select Fax numbers and press E NTER .

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

Name:

Berlin office

Lyon office

MODIFY

Venezia office

DELETE BACK

4 Select fax number using one of these ways:

●

●

Begin typing the name of a destination in the Fax numbers book. The book displays the closest matching entry.

Use the and keys to select an entry.

5 Do one of the following:

●

●

Press M ODIFY ( F1 ), make changes (using T AB to move between fields), and press S

AVE

( F3 ).

Press D ELETE ( F3 ), and press OK ( F1 ) to confirm the deletion.

6 Repeat steps 4 and 5 to change other entries.

7 When finished, press B ACK ( F4 ).

46

Managing the Fax lists book

Registered users can add, change, or delete fax distribution lists stored in the Fax lists book. Because these are public lists, any other user can also see, change, or delete any fax distribution list.

Creating new fax lists

You can create a fax distribution list from fax numbers stored in the

Fax numbers book, or fax numbers you type as you build the list.

To create new fax lists

1 Press L ISTS ( F4 ).

2 Use the and keys to select Fax lists and press E NTER .

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

4 When the dialog box shown below opens, type a name for this new fax list in the List name field and press E NTER .

List name:

BACK

5 Add fax numbers to the list using one of these ways:

●

●

●

Begin typing the name of an entry in the Fax numbers book.

The book displays the closest matching entry. Press E NTER to select it.

Use the and keys to select an entry and press E NTER .

Type a name for a new fax entry and press E

NTER

. A dialog box that allows you to change information opens. Make changes and press S AVE ( F3 ).

6 Repeat step 5 to add more fax destinations to this list.

7 When finished, press B

ACK

( F4 ).

8 Repeat steps 4 through 7 to add more lists.

9 When finished, press B ACK ( F4 ).

CAUTION

Managing the Fax lists book

Adding fax numbers to existing lists

Use this procedure to add fax numbers to a fax distribution list that has already been created.

This is a public book that stores all fax lists for all users. Do not alter others’ lists, or make sure that altering lists does not negatively affect others using them.

47

To add fax numbers to existing lists

1 Press L ISTS ( F4 ).

2 Use the and keys to select Fax lists and press E NTER .

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

List name:

E. European offices

E. North Am. offices

W. European offices

BACK

4 Select a list using one of these ways:

●

●

Begin typing the name of a list. The book displays the closest matching one.

Use the and keys to select a list.

5 Press M ODIFY ( F1 ).

6 Add a fax destination to this list using one of these ways:

●

●

●

Begin typing the name of a destination in the Fax numbers book. The book displays the closest matching entry. Press

E NTER to select it.

Use the and keys to select a destination in the Fax numbers book and press E NTER .

Begin typing a name for a new fax entry and press E NTER . A dialog box that allows you to change information for this entry only opens. Make any changes and press S AVE ( F3 ).

48

7 Repeat step 6 to add more fax numbers to this list.

8 When finished, press B ACK ( F4 ).

9 Repeat steps 4 through 8 to add more fax numbers to other fax lists.

10 When finished, press B ACK ( F4 ).

CAUTION

Modifying or deleting fax numbers in lists

Use this procedure to modify fax numbers in or delete fax numbers from a distribution list. If you modify the fax number, it is also automatically updated in the public Fax numbers book and any distribution list in which it appears.

This is a public book that stores all fax lists for all users. Do not alter other users’ lists, or make sure that altering them does not negatively affect others using them.

Managing the Fax lists book

To modify or delete fax numbers in lists

1 Press L ISTS ( F4 ).

2 Use the and keys to select Fax lists and press E NTER .

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

49

List name:

MODIFY

E. European offices

E. North Am. offices

W. European offices

DELETE BACK

4 Select a list using one of these ways:

●

●

Begin typing the name of a list. The book displays the closest matching one. Press E

NTER

to select that list.

Use the and keys to select a list and press E NTER .

5 Select a fax destination using one of these ways:

●

●

In the Name field, begin typing the name of a destination. The list displays the closest matching one.

Press T AB to gain access to the destinations in the list. Then, use the and keys to select one.

6 Do one of the following:

●

●

Press M ODIFY ( F1 ), make changes (using T AB to move between fields), and press S AVE ( F3 ).

Press D

ELETE

( F3 ), and press OK ( F1 ) to confirm the deletion.

7 Repeat steps 5 and 6 to modify or delete other fax entries in this list.

8 Press B ACK ( F4 ).

9 Repeat steps 4 through 8 to modify or delete fax numbers from other lists.

10 When finished, press B ACK ( F4 ).

50

CAUTION

Deleting fax lists

If a fax distribution list is no longer useful, you can delete it from the public Fax lists book.

This is a public book that stores all fax distribution lists for all users. Do not delete lists that other users may need.

To delete fax lists

1 Press L ISTS ( F4 ).

2 Use the and keys to select Fax lists and press E NTER . The login dialog box opens.

3 Type your user name (or use the and keys to scroll to it) and press E NTER . Then, type your password (if set) and press E NTER .

This dialog box opens:

List name:

MODIFY

E. European offices

E. North Am. offices

W. European offices

DELETE BACK

4 Select a distribution list using one of these ways:

●

●

Begin typing the name of a list. The book displays the closest matching entry. Press E

NTER

to select the highlighted one.

Use the and keys to select a list.

5 Press D ELETE ( F3 ) and press O K ( F1 ) to confirm the deletion.

6 Repeat steps 4 and 5 to delete other lists.

7 When finished, press B ACK ( F4 ).

4

Troubleshooting

Introduction 51

Introduction

●

●

This chapter is your guide for resolving problems that might occur while you are using the HP Digital Sender 8100C. The chapter is divided into the following sections:

Clearing paper jams. See page 52 .

Troubleshooting the digital sender. See page 56 .

Typically, messages appear on the control panel when there are problems. These messages usually require some action before sending can continue. In this chapter, you can find recommended actions to resolve problems associated with these error messages.

Also, if you are a registered user, check your e-mail for an error message.

52

Clearing paper jams

1

2

3

4

When you have a paper jam, the control panel displays this message: Paper Jam

Detected! Clear jam and press OK.

Or Press HELP for instructions . Use the appropriate procedure below to clear the jam.

To clear jams at the start of a page

CAUTION

Only remove jams after raising the control panel. Removing jammed paper with the control panel in its normal position can damage it.

1 Move the document lever to the number 1 position.

2 While holding down on the document input tray, raise the control panel.

3 Remove the jammed paper.

4 Remove the document from the

ADF.

5

6

7

Clearing paper jams 53

5 Press down firmly on both sides of the control panel until both sides click.

6 Smooth the jammed page, place it on top of the document stack, and reload the document.

7 Move the document lever to the number 3 position.

8 The destinations to which you were sending are still set in the digital sender. Press to begin sending the document again.

4

3

54

1

2

To clear jams at the end of a page

1 Move the document lever to the number 1 position.

2 While holding down on the document input tray, raise the control panel.

3 While holding the document output tray down, raise the document input tray (and the control panel).

4 Remove the jammed paper.

5

6

7

Clearing paper jams 55

5 Close the ADF unit and control panel. Press each down firmly until it clicks.

6 After removing the stack from the

ADF, smooth the jammed page, add it to the top of the stack, and reinsert the stack.

7 Move the document lever to the number 3 position.

8 The destinations to which you were sending are still set in the digital sender. Press to begin sending the document again.

56

Troubleshooting the digital sender

Note

Troubleshooting for the digital sender is divided into two sections,

General digital sender troubleshooting and Control panel messages.

General digital sender troubleshooting includes problems that might occur that do not generate error messages.

As a general rule for all problems, check the control panel for relevant messages. See

“Control panel messages” on page 59 .

General digital sender troubleshooting

Use the table below to solve common problems encountered while using the digital sender. The control panel does not display a message for these types of problems. If the control panel is displaying

a message, see “Control panel messages” on page 59 .

General digital sender troubleshooting

Problem

Digital sender is not sending documents.

Control panel is not working.

Digital sender does not accept your password.

Image quality is poor.

Actions

●

●

●

Make sure the power cord is securely connected to the digital sender and is plugged into the power outlet.

Make sure the digital sender is turned on.

Make sure that if you are using the ADF that the document lever is in the correct position. See

“To load a document in the ADF” on page 18 .

●

●

●

Make sure the power cord is plugged into the power outlet and the power outlet is receiving power.

Make sure the control panel cable is securely connected.

Check the control panel contrast. You can change the contrast if needed using S HIFT + A LT + or S HIFT + A LT + .

●

●

Verify that you are using the correct password.

Passwords are case-sensitive. Make sure you enter your password with the correct combination of uppercase and lowercase letters.

●

●

●

●

●

If scanned pages are blank, white, or have repeated vertically striped patterns, make sure that a page is not already on the glass.

Make sure that the document you are trying to send is placed face up in the

ADF or face down on the glass.

If you are using the ADF, the ADF window may need to be replaced. See the administrator guide for instructions.

Make sure the glass is clean. If the glass is dirty, clean it with a dry, soft cloth.

If the problem is with the image quality of jobs sent to a printer, check the settings at the printer.

Troubleshooting the digital sender

General digital sender troubleshooting (continued)

Problem Actions

When using the ADF, the digital sender does not feed the document at all.

●

●

Ensure that the document lever is being used correctly. Otherwise, the

digital sender scans the glass instead of the item in the ADF. See “To load a document in the ADF” on page 18

.

The control panel or document input tray may not be securely latched.

While holding down on the document output tray, raise the document input tray and then lower it into place, pressing firmly. Then, raise the control panel and lower it until both sides snap into place.

When using the ADF, the digital sender is feeding multiple sheets, skewing pages, or jamming frequently.

●

●

●

●

●

If the pages look like they skewing as they feed into the ADF, this is normal.

Send an e-mail to yourself to check that the resulting document is not skewed.

Make sure the left edge of the document is placed against the left side of the document input tray.

The maximum number of pages the ADF can hold is 25, depending on the type of media being loaded.

The maximum number of pages the output tray can hold is 25. Make sure more pages are not stacking up in the output tray.

Make sure the type of media being loaded meets required specifications.

See “Guidelines for documents” on page 16 .

Your private address books are not accessible at the control panel.

●

●

When sending an e-mail message, you must type your user name in the

FROM field exactly as it appears in your user profile. (You cannot access your personal address books simply by typing your e-mail address.)

Your password must be typed exactly as it appears in your user profile.

Passwords are case-sensitive, so be sure you enter the correct combination of uppercase and lowercase letters.

An item loaded in the ADF keeps jamming.

●

●

●

Make sure you have removed anything such as staples and self-adhesive

notes on the document. See “Guidelines for documents” on page 16

for guidelines.

If you are sending a document that is too small, it might jam in the ADF.

The smallest document you can place in the ADF is 148.5 by 210 mm (5.9 by 8.3 in). Use the glass to send the document.

If you are sending a document that is too large or on an unacceptable type of media, it might jam in the ADF. Use the glass to send the document.

Digital sender is sending items very slowly.

An e-mail transmission you sent did not arrive at the destination e-mail address.

●

●

You might have selected a Quality setting that is making the document into a large file that is sending slowly (for example, Color-B/W Photo). Wait for the document to send or, to speed up the sending process, try choosing a different setting (for example, B/W Document).

Contact the network administrator to see if the network is working properly.

●

●

●

If you typed the e-mail address at the control panel, make sure you typed it correctly.

See if you received a “returned mail” message in your e-mail inbox. Often, this message explains why the e-mail was not delivered.

Resend the job and CC yourself. If the message arrives in your e-mail, then it may be a problem with recipient’s e-mail. If it does not arrive, it may be your e-mail network.

An e-mail attachment you sent could not be opened by the recipient.

● If you sent a multiple page document in .mtif format, the user must open it using the Imaging program. If the recipient does not have this program, you must send the document as a .pdf (read in Acrobat Reader), or send each page of the document separately in .tif format.

57

58

General digital sender troubleshooting (continued)

Problem Actions

A fax transmission you sent did not arrive at the destination fax machine.

A document sent to a printer did not print.

●

●

●

●

●

The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner. Check with the recipient.

Make sure you entered the entire fax number, including the long-distance access number, such as a 1, and the area code or other numbers needed to dial long distance. These numbers must be dialed even if it is a local fax number.

The Internet fax service’s server might be busy sending other faxes or waiting to redial other faxes. Wait and retry.

For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, or printed transaction reports, if these reports are possible with your

Internet service provider).

Resend the job to the recipient and yourself. If the message arrives at your fax, then it may be a problem with recipient’s fax or network. If it does not arrive, it may be your network.

●

●

●

●

Make sure the printer is online and working properly.

Make sure that all cabling is securely connected.

The job might have been lost because of a serious internal problem. All pending jobs are sometimes lost when this happens. Resend the document.

Make sure you are sending to a supported HP JetSend-enabled printer. To view a list of supported printers, visit www.jetsend.com .

E-mail confirmations of email transmissions are not being received.

●

●

Your company’s e-mail server might not support DSN (Delivery Status

Notification), or one of the links to the receiving e-mail address does not support DSN.

Verify that the e-mail notification is enabled in your profile. See

“Managing your user profile” on page 10

.

The bottom of a page that you sent is cut off.

●

●

If sent from the flatbed, the document page might be too long. The maximum length that the flatbed can handle is 279 mm (11 in). The ADF can handle pages up to 355.6 mm (14 in) long.

If sent to a printer, the page might be too complex (require too much memory) for the printer to process. If possible, choose a printer with more memory.

Note

Troubleshooting the digital sender

Control panel messages

This following table lists the messages the control panel might display while you are using the digital sender, the cause of the message, and recommended actions.

The messages are listed in alphabetical order. Messages that report normal status are not included.

59

Control panel messages

Message Description Action

AB Error codes

Digital sender halted.

Configuration changed.

Please wait...

An internal problem in accessing address books has occurred.

●

●

Turn the digital sender off and then back on.

If the problem persists, note the codes and contact the administrator.

The administrator is updating the digital sender with changes. The digital sender is unavailable for use while the update takes place.

Wait until the message clears.

Device unreachable.

You selected the Print function, but the destination printer is off.

Make sure the destination printer is turned on.

Duplicate addressee exists.

Last recipient not added.

Notification message only.

You selected or entered a duplicate e-mail destination.

The digital sender uses only the first one you entered.

No action required.

Duplicate fax number exists.

Last fax recipient not added.

Notification message only.

You selected or entered a duplicate fax destination. The digital sender uses only the first one you entered.

No action required.

E-mail server not available.

Contact the administrator.

You selected the e-mail function, but the e-mail server is turned off or cannot be reached.

●

●

●

Turn the digital sender off and then on again.

Make sure all cabling is securely connected.

If the problem persists, contact the administrator.

Contact the administrator.

Errors were found when checking the address book.

Initialize address book?

An internal check of the address book database found significant problems.

Internal error.

codes

Digital Sender halted.

Internal problem.

●

●

Turn the digital sender off and then back on.

If the problem persists, note the codes and contact the administrator.

60

Control panel messages (continued)

Message Description Action

Invalid credentials. Check account name and password.

The name and password that have been configured for authenticating LDAP searches are invalid.

Contact the administrator.

Invalid PIN. Job canceled.

JetDirect not responding.

Please check the card or the firmware version.

The firmware version of the

HP JetDirect print server

(interface card) installed in the digital sender is not compatible with the product.

JetSend subsystem busy.

The digital sender has another HP JetSend job pending.

Contact the administrator.

The pending HP JetSend job must complete before you can submit another one. Wait and retry.

LDAP protocol error.

Search error.

You incorrectly entered the

PIN (personal identification number) for the HP JetSendenabled printer to which you were sending.

Resend the document, entering the correct

PIN number.

Low resources.

The LDAP search could not complete because of a problem with a network connection or LDAP server.

●

●

Turn the digital sender off and then back on.

If the problem persists, contact the administrator.

There is not enough space on the hard drive to process the job (for example, because too many other jobs are pending).

Try again later.

Missing page in second pass.

Job canceled.

You selected the duplex mode, but there are fewer pages in the second pass than in the first.

Network error codes.

There is a problem with the

HP JetDirect print server.

No destination available.

No matches found.

Press any key to clear the message. Check your pages and retry the job.

●

●

Turn the digital sender off and then back on.

Note the codes and contact the administrator.

No destination has been configured for the customized function key that you selected.

Contact the administrator.

There is no entry in the LDAP directory that matches your search string and search criteria.

Check the accuracy of your search string and search criteria.

No pages scanned. Job canceled.

After a paper-jam error, you did not reinsert a document in the ADF.

Press any key to clear the message. Place the document in the ADF and try again.

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Action

Object not found. Check your configuration.

Either the search root or the name/password combination for authenticating searches in the LDAP server is incorrect.

Contact the administrator.

Paper feeder not connected.

Check the paper feeder cable.

The ADF unit is not securely connected to the digital sender.

Make sure the cable that attaches the ADF unit to the digital sender is connected securely.

Partial results. Check your configuration.

Search error.

Sorry, you have typed an incorrect password. Please retype your password.

The search root for searches in the LDAP server is incorrect.

Contact the administrator.

An unexpected problem occurred in the LDAP search.

●

●

●

Try the search again.

Turn the digital sender off and then on again. Then, try the search again.

If the problem persists, contact the administrator.

The digital sender did not recognize the password you typed.

●

●

Press any key to clear the message, and then retype the password. Passwords are case-sensitive, so make sure you enter the correct combination of lowercase and uppercase letters.

If the problem persists, contact the administrator.

Sorry. The database is full.

Please contact the administrator to be added to this digital sender.

The maximum number of registered users has already been added to this digital sender.

● Press any key to clear the message.

Then, contact the administrator.

Sorry. The database is full.

Please delete other entries that are no longer needed.

Sorry. The database is full.

Please delete other lists that are no longer needed.

The address book is full.

The address book is full.

●

●

Press any key to clear the message.

Then, delete entries from that address book.

If the problem persists, contact the administrator.

●

●

Press any key to clear the message.

Then, delete lists from that address book.

If the problem persists, contact the administrator.

Sorry. Unable to auto-save new addresses. If you want to auto-save more, please remove un-needed addresses.

The address book is full. The last address you typed is not added to the address book.

Sorry. Unable to auto-save new fax numbers. If you want to auto-save more, please remove un-needed numbers.

The address book is full.

●

●

●

●

Press any key to clear the message.

Then, delete entries from your address book.

If the problem persists, contact the administrator.

Press any key to clear the message.

Then, delete entries from the fax address book.

If the problem persists, contact the administrator.

61

62

Control panel messages (continued)

Message Description Action

The DNS configuration is inconsistent. Please check.

There is a problem with the

DNS (Domain Name System) configuration.

●

●

Turn the digital sender off and then back on.

If the problem persists, contact the administrator.

The e-mail configuration is inconsistent. Please check.

The LDAP configuration is inconsistent. Please check.

There is a problem with the e-mail configuration.

There is a problem with the

LDAP configuration.

●

●

Turn the digital sender off and then back on.

If the problem persists, contact the administrator.

●

●

Turn the digital sender off and then back on.

If the problem persists, contact the administrator.

The LDAP server is currently unreachable. Contact the administrator.

There is a problem with either the LDAP server or the network.

●

●

Try again later.

If the problem persists, contact the administrator.

The printers are unreachable. Contact the administrator.

The search took too much time. Search canceled.

The user name you typed was not found. Contact the administrator.

The WINS configuration is inconsistent. Please check.

An HP JetSend-enabled printer cannot be reached.

Contact the administrator.

The LDAP search timed out.

● Narrow the scope of your search, either

● by entering a longer search string or using different search criteria.

If the problem persists, contact the administrator.

The digital sender did not recognize the user name you entered.

●

●

Try again.

If the problem persists, contact the administrator.

There is a problem with the

WINS (Windows Internet

Naming Service) configuration.

Contact the administrator.

This display name is already in use. Please choose a different name.

An existing entry in this book already uses the name you tried to give to a new entry.

Choose a different name for the new entry.

This list name is already in use. Please choose a different name.

This operation can require several minutes. Do you really want to proceed?

An existing entry in this list book already uses the name you tried to give to a new entry.

You are being asked to confirm that you want to check the address book database.

Choose a different name for the new entry.

Contact the administrator.

This user name is already in use. Please choose a different name.

The name you chose as a registered user name is already in use.

Choose a different name as your registered user name.

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Action

This will clear the configuration and all the destinations. Do you really want to proceed?

You are being asked to confirm that you want to reset the digital sender to the factory defaults.

Contact the administrator.

This will clear your changes.

Do you really want to proceed?

You are being asked to confirm that you want to discard all changes made in the configuration menu.

Contact the administrator.

Too many e-mail recipients.

Last e-mail recipient deleted.

You can send an e-mail message to a maximum of

1,024 e-mail addresses

(including all those in distribution lists).

Too many fax recipients. Last fax recipient deleted.

You can send a fax to a maximum of 1,024 destinations.

Press O K ( F1 ) to clear the message and continue with the transmission. Send the same message again to all the recipients who were not included in the first transmission.

Press O K ( F1 ) to clear the message and continue with the transmission. Send the same fax again to all the recipients who were not included in the first transmission.

Too many matches. If the recipient was not found, press CANCEL and refine your query.

Partial results. number items found.

The number of entries that matches the criteria in your

LDAP search is greater than the maximum number of results that the digital sender has been configured to return.

●

●

Narrow the scope of your search, either by entering a more specific search string or using different search criteria.

If the problem persists, contact the administrator.

Unexpected pages in second pass. Job canceled.

You selected duplex mode and there are more pages in the second pass than in the first.

Press any key to clear the message. Check your pages and retry the job.

You do not have sufficient access rights.

The account name used to authenticate searches with

LDAP server has insufficient rights to access the information.

Contact the administrator.

You need to become a registered user to use this digital sender. Please contact the administrator.

Only registered users are allowed to use the digital sender, and only the administrator can make you a registered user.

Contact the administrator.

You need to register to use this digital sender.

Only registered users are allowed to use the digital sender.

●

●

Register as a user from the Users menu

(under Setup), or the login prompt, if it appears.

If you cannot register yourself, contact the administrator.

Your profile is not enabled.

Contact the administrator.

The administrator needs to validate new user profiles and any changes made to user profiles.

Contact the administrator.

63

64

A

Hewlett-Packard limited warranty statement

Warranty and support information

65

Hewlett-Packard limited warranty statement

HP PRODUCT

HP Digital Sender 8100C

DURATION OF HARDWARE

WARRANTY

One year

1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement parts may be either new or like-new.

2 HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5 The warranty period begins on the date of the delivery or on the date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

66

Note

6 Warranty does not apply to defects resulting from improper or inadequate maintenance or calibration, software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance.

Operation of the digital sender beyond the limit of its nominal duty cycle

(scanning greater than the equivalent of 3,300 pages per month) shall be deemed digital sender abuse and all repairs thereafter are to be billed on a time-and-materials basis.

7 TO THE EXTEND ALLOWED BY LOCAL LAW, THE ABOVE

WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY,

WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED

AND HP SPECIFICALLY DISCLAIMS THE IMPLIED

WARRANTIES OF MERCHANTABILITY, SATISFACTORY

QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

8 HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

9 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES

IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED

ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF

DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,

CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR

OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,

OR OTHERWISE.

10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW

ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS

STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY

AND ARE IN ADDITION TO THE MANDATORY STATUTORY

RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO

YOU.

Hewlett-Packard Year 2000 warranty

Hewlett-Packard Year 2000 warranty

67

Subject to all of the terms and limitations of the HP Limited Warranty

Statement provided with this HP Product, HP warrants that this HP product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the 20th and 21st centuries, and the year 1999 and 2000, including leap year calculations, when used in accordance with the

Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with such

HP product(s) properly exchange date data. The duration of the Year

2000 warranty extends through January 31, 2001.

68

HP customer support options worldwide

You can call HP for support using the table below. For all other support information, such as obtaining printer drivers or help using an

online server, see “HP support” on page 70

. If you need a replacement part or information not listed in one of these two tables, see the administrator guide.

Customer Support and Product Repair Assistance for the U.S. and Canada

(See the administrator guide for additional product repair information.)

Call (1) (208) 323-2551 in the U.S. Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge for 90 days. The 90-day period begins with the first support call, and it must be within the one-year hardware warranty period. However, your standard long-distance phone charges still apply. Have your product nearby and your serial number ready when calling.

After your free telephone-support period has expired, fee-based telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call

1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change.

European Customer Support Center Language

and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET (unless otherwise noted)

HP provides a free telephone support service for 90 days. The 90-day period begins with the first support call, and it must be within the one-year hardware warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your 90day free phone support has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English

Czech

Danish

Dutch

Finnish

French

German

Greek

Ireland: +353 (0)1 662 5525

U.K.: +44 (171) 512-5202

International: +44 (0)171 512 52 02

+42 (0)2 6130 7310

(08:00-18:00 Monday-Thursday;

08:00-16:30 Friday)

(45) 3929-4099

Belgium: +32 (0)2 626 8806

Netherlands: +31 (0)20 606 8751

+358 (0)203 47 288

Belgium:+32 (0)2 626 8807

France: +33 (0)1 43 62 34 34

Germany: +49 (0)180 52 58 143

(24PF/min)

Austria: +43 (0)7114 201080

+30 (0)1 689 64 11

(09:00-17:00 CET)

Hebrew

Hungarian

Italian

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Switzerland

Turkey

+972 (0)9 9524848 (09:00-18:00

CET Sunday-Thursday)

+36 (0)1 382 1111

Italy: +39 02 264 10350

+47 22 11 6299

+351 (0)1 3176333

Portugal: +7 095 797 3520

(09:00-18:00 CET)

+27 86 000 1030

(08:00-17:00 CET)

Spain: +46 (0)8 619 2170

+41 (0)848 80 11 11

+90 212 224 59 25

+44 (0)171 512 52 02

HP customer support options worldwide

All other countries worldwide: Use the telephone number below for your country to obtain support during the warranty period. If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see the administrator guide.

Argentina

Australia

Brazil

Canada

China

Chile

Hong Kong

India

Indonesia

Korea (Seoul)

Korea (outside Seoul)

(541) 778 8380

+61 3 8877-8000

(011) 829 6612

(1) (905) 206-4663

+86 (0)10 6564 5959

800 360 999

+85 (2) 2802 4098

+91 11 682-6035

+91 11 682-6069

+62 (21) 350 3408

+82 (2) 3270 0700

080 999-0700

Japan

Malaysia

Mexico

Middle East/Africa

New Zealand

Philippines

Singapore

South Africa

Taiwan

Thailand

Venezuela

Viet Nam

+81 3 3335-8333

+60 (3) 295 2566

01 800 472 6684

(41) (22) 780-7111

+64 (9) 356 6640

+63 (2) 867 3551

+65 272 5300

+34 902 321 123

+886 (2) 2717 0055

+66 (2) 661 4000

800 47 888

+84 (0) 8 823 4530

69

70

HP support

Online services: for 24-hour access to information over your

Internet connection, we suggest these services:

World Wide Web URL - Firmware upgrades, printer drivers, updated

HP printer software, plus product and support information may be obtained from the following URLs: for HP Digital Sender 8100C www.digitalsender.hp.com

in the U.S.

www.hp.com

in Europe www2.hp.com

Printer drivers may be obtained from the following sites: in Japan in Korea www.jpn.hp.com/drivers www.hp.co.kr

in Taiwan www.hp.com.tw

or the local driver website www.dds.com.tw

America Online - America Online/Bertelsmann is available in the

U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In

Europe, call the appropriate number below:

Austria

France

022 58 58 485

+353 1 704 90 00

Germany

Switzerland

United Kingdom

0180 531 31 64 (24PF/min)

0848 80 10 11

0800 279 1234

Obtaining software utilities and electronic Information:

See

“HP customer support options worldwide” on page 68 .

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP direct ordering for accessories or supplies:

HP Support Assistant compact disc:

HP Service Information:

HP Service Agreements:

Locating HP Resellers:

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service call 1-800-457-1762 in the U.S. or Canada;

+31 555 384279 in Europe (0800 960 274 in the U.K.);

(65) 740-4477 in the Asia/Pacific region; and 1-801-431-1587 in Latin

America.

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or

1-800-387-3867 (Canada).

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

Extended Service: 1-800-446-0522.

Hewlett-Packard appliances, peripherals, personal computers, supplies, and accessories are available at HP authorized resellers worldwide. To find the one nearest to you, call:

United States: 1-877-DSENDER (373-6337)

Canada:

Europe:

1-800-387-3867

Visit www2.hp.com

. Once there, click

Assistance, click Other Countries, and click your country name.

Index

Symbols

.pdf files e-mailing

20

opening

23 reading attachments 23

.tif files

reading attachments 23

A

A4 paper size, selecting

28

accessories and supplies warranty

65

Acrobat Reader attaching

23

downloading and installing

23

location

23

adding

address book passwords 11

e-mail addresses 34

registered users

11

address books. See books

ADF (automatic document feeder)

clearing paper jams 54

guidelines

16

illustration

6

loading

18

using for double-sided documents 17

Adobe Acrobat Reader.

See Acrobat Reader agreements

service 70

alphabetic keys

8

Alt key

8

America Online support service

70

applications. See programs

attachments, reading .pdf

23

attachments, reading .tif

23

authorized dealers

70

automatic document feeder (ADF). See ADF

(automatic document feeder)

B

B/W Document setting

28

Back key 8

black and white

document settings 28

photograph settings

28

blank pages

56

books

adding fax numbers to 43

changing e-mail addresses in

36

changing fax numbers in 45

deleting e-mail addresses from

36

deleting fax numbers from

45

managing personal e-mail lists

37

managing public Fax lists

46

passwords for personal

11

personal 32

personal not accessible at control panel 57

Public E-Mail addresses

32

Public E-Mail lists

32 public Fax lists 32

public Fax numbers

32

renaming e-mail addresses in 36

renaming fax numbers in 45

C

Cancel key

8

CC

field 20

changing e-mail addresses

36

e-mail lists

40

fax lists 46

fax numbers

45

format 28

paper size

28

quality

28 settings 28

characters sticker for special

8

using special on keypad

8

cleaning the glass

56

clearing paper jams

at end of page 54

at start of page 52

Color Document setting

28

color documents, printing 26

color photographs

28

color setting

28

Color-B/W Photo setting

28

configuring password for personal books

11 registered users 11

confirmations

DNS support

11, 12

of e-mail transmissions not arriving

58

71

72 control panel books not accessible

57

display

8 features 8

illustration messages

8

59

not working 56

customer support options worldwide 68

D

dealers, authorized 70

defects in product

65

deleting

e-mail addresses 36

e-mail addresses in lists

41

e-mail lists

42

fax lists

50

fax numbers

45

fax numbers in lists

49

Delivery Service Notification (DSN)

11, 12

description digital sender

5

destinations

sending to e-mail 21

sending to fax number

24

display control panel

8

distribution lists adding e-mail addresses to

39

adding fax numbers to

47

creating fax

46

creating personal e-mail

37

deleting e-mail

42

deleting fax 50

modifying addresses in 41

modifying fax numbers in

49

DNS (Domain Name System) configuration problem

62

document guides

paper 6 document input tray 6

document lever

6 document output tray 6

documents

black-and-white settings 28 color setting 28

e-mailing

20

e-mailing .pdf files

20

faxing 24

guidelines for

16

loading in ADF

18

loading on glass

19

not printing at printer

58 pages cut off bottom 58

preparing to send

16

printing

26

printing color

26

reading .pdf attachments 23 reading .tif attachments 23

sending double-sided

17

sent as e-mail messages not arriving 57

sent as faxes not arriving 58

types supported

16

double-sided sending with ADF

17 sending with glass 17

Double-Sided key

8

drivers, printer

70

DSN (Delivery Service Notification)

11, 12

duplex.

See double-sided

E e-mail

configuration problem 62

server unavailable

59

e-mail addresses adding

34

adding to lists

39

changing

36

changing in lists

40

deleting

36 renaming 36

e-mail transmissions confirmations not arriving

58

not arriving at destinations

57

e-mailing

.pdf files

20

documents

20

to destinations

21

Enter key

8

equipment troubleshooting

56

errors. See troubleshooting

F

FAX function key 24

fax transmissions

not arriving 58

sending

24

features control panel

8

product 5

feeding problems

57

format, changing 28

From field

20

front panel. See control panel

function keys

FAX 24

illustration

8

PRINT

26

G glass cleaning

56

guidelines

16

loading

19

sending double-sided documents 17

glass, scanner

6

Go key

8

guest users

10

H hardware repair assistance

68

troubleshooting 56

warranty

65

Help

key 8

online for digital sender 14

HP authorized dealers 70

HP JetSend. See JetSend

HP Support Assistant compact disc

70

I

I-fax. See Internet fax

illustrations

ADF unit 6

arrow keys

8

Back key

8

Cancel key

8

control panel

6, 8

document input tray

6 document lever 6

document output tray

6

Enter key

8

Go key 8

Help key 8 numeric keys 8

power switch

6

scanner glass

6

Single-Sided/Double-Sided key

8 special character sticker 8

image quality problems

56

internal errors 60

Internet fax service

24

J jams clearing at end of page

54

clearing at start of page

52

troubleshooting 57

JetDirect print server not responding

60

JetSend

adding printers 26

device unreachable

59

invalid PIN 60 not responding 60

K

keyboard. See keypad

keypad illustration

8

keys alphabetic

8

Alt

8

arrow

8

Back 8

Cancel

8

Enter

8

function

8

Go

8

Help

8

illustration

8

numeric

8

Single-Sided/Double-Sided 8

Tab 8

L language support options

68

LDAP (Lightweight Directory Access Protocol)

configuration problem 62

protocol error 60

server unavailable

62

legal paper size, selecting 28

letter paper size, selecting

28

levers document

6

limited warranty statement 65

lists, distribution. See distribution lists

loading

ADF

18

documents on glass 19

M

media. See documents

messages control panel

59

N networks errors

60

notifications

DNS support

11, 12

of e-mail transmissions not arriving

58

numeric keys

8

O online Help

digital sender 14

online support services

70

opening .pdf files 23

options sending

28

output tray, document

6

73

74 overview digital sender

5

P pages bottom cut off

58

missing in second pass 60

too many in second pass 63

panel, control. See control panel

paper jams clearing at end of page

54

clearing at start of page

52

troubleshooting 57

paper size

choices 28

selecting

28

passwords for personal books

11

not accepted

56

PC. See computer

PDF files. See .pdf files

personal books description

32

personal e-mail lists deleting

42

deleting addresses from

41

Personal E-Mail lists book creating lists

37 managing 37

personal identification number (PIN), invalid

60

photographs

black-and-white settings 28

sending color

28

PIN (personal identification number), invalid

60

power switch

6

PRINT function key

26

print quality problem 56

printers

color 26

documents not arriving

58

drivers

70

printing

color documents 26 documents 26

problems. See troubleshooting

product features

5

profiles, user.

See user profiles

Public E-Mail addresses book description

32

Public E-Mail lists book description

32

using 37

public Fax lists book description

32

public Fax numbers book

description 32

using

24

Q quality setting changing

28

types

28

R

Reader.

See Acrobat Reader

reading .pdf files 23 reading .tif files 23

registered users adding

11

adding e-mail addresses 34

renaming e-mail addresses

36

fax numbers

49

repair and replacement 65

repair assistance 68

replacement and repair 65

S scanner glass

6

scroll arrow keys 8

searches slow

62

too many matches 63

sending black-and-white documents

28 black-and-white photographs 28 changing settings 28

color documents

28

color photographs

28

guidelines

17

options 28

preparing documents for 16

to a printer

26

to e-mail destinations

21

to fax destinations

24

when to use glass

17

servers e-mail unavailable

59

LDAP unavailable

62

service agreements

70

service and support language options

68

options worldwide

68

warranty information

66

settings black-and-white document

28 black-and-white photographs 28

changing

28

color documents

28

color photographs

28

simplex.

See Single-Sided/Double-Sided key

Single-Sided/Double-Sided key 8

size of paper, changing

28

slow sending problem

57

software, utilities

70

special characters

sticker 8

speed, problems

57

statements of warranty

65

Subject

field 20

supplies and accessories warranty

65

support agreements 70

support and service

language options 68

options worldwide

68

warranty information 66

Support Assistant compact disc 70

switch, power 6

T

Tab key 8

To field

20

trays

document input 6

document output

6

troubleshooting control panel

56

DNS configuration 62

e-mail configuration

62

e-mail transmissions 57

fax transmissions

58

general

56 hardware 56 image quality 56

internal errors

60

LDAP configuration 62

misfeeds

57

network errors 60

paper jams

57

repair assistance

68

slow sending

57

WINS configuration 62

U user profiles adding

11

description 10

users

description 10 profiles 10

types

10

utilities, software

70

W warranty

hardware 65

limited

65

service and support

66

year 2000 67

websites

Adobe Systems Incorporated 23

HP

70

weight, paper

16

white pages when sending 56

WINS (Windows Internet Naming Service) configuration problem

62

World Wide Web support service

70

worldwide, support options

68

WWW support service

70

Y

Y2K warranty

67 year 2000 warranty 67

75

76