A
Hewlett-Packard limited warranty statement
Warranty and support information
65
Hewlett-Packard limited warranty statement
HP PRODUCT
HP Digital Sender 8100C
DURATION OF HARDWARE
WARRANTY
One year
1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement parts may be either new or like-new.
2 HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.
4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
5 The warranty period begins on the date of the delivery or on the date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.
66
Note
6 Warranty does not apply to defects resulting from improper or inadequate maintenance or calibration, software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance.
Operation of the digital sender beyond the limit of its nominal duty cycle
(scanning greater than the equivalent of 3,300 pages per month) shall be deemed digital sender abuse and all repairs thereafter are to be billed on a time-and-materials basis.
7 TO THE EXTEND ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8 HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.
9 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO
YOU.
Hewlett-Packard Year 2000 warranty
Hewlett-Packard Year 2000 warranty
67
Subject to all of the terms and limitations of the HP Limited Warranty
Statement provided with this HP Product, HP warrants that this HP product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the 20th and 21st centuries, and the year 1999 and 2000, including leap year calculations, when used in accordance with the
Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with such
HP product(s) properly exchange date data. The duration of the Year
2000 warranty extends through January 31, 2001.
68
HP customer support options worldwide
You can call HP for support using the table below. For all other support information, such as obtaining printer drivers or help using an
online server, see “HP support” on page 70
. If you need a replacement part or information not listed in one of these two tables, see the administrator guide.
Customer Support and Product Repair Assistance for the U.S. and Canada
(See the administrator guide for additional product repair information.)
Call (1) (208) 323-2551 in the U.S. Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge for 90 days. The 90-day period begins with the first support call, and it must be within the one-year hardware warranty period. However, your standard long-distance phone charges still apply. Have your product nearby and your serial number ready when calling.
After your free telephone-support period has expired, fee-based telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change.
European Customer Support Center Language
and In-Country Options Available
Open Monday through Friday 8:30–18:00 CET (unless otherwise noted)
HP provides a free telephone support service for 90 days. The 90-day period begins with the first support call, and it must be within the one-year hardware warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your 90day free phone support has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.
English
Czech
Danish
Dutch
Finnish
French
German
Greek
Ireland: +353 (0)1 662 5525
U.K.: +44 (171) 512-5202
International: +44 (0)171 512 52 02
+42 (0)2 6130 7310
(08:00-18:00 Monday-Thursday;
08:00-16:30 Friday)
(45) 3929-4099
Belgium: +32 (0)2 626 8806
Netherlands: +31 (0)20 606 8751
+358 (0)203 47 288
Belgium:+32 (0)2 626 8807
France: +33 (0)1 43 62 34 34
Germany: +49 (0)180 52 58 143
(24PF/min)
Austria: +43 (0)7114 201080
+30 (0)1 689 64 11
(09:00-17:00 CET)
Hebrew
Hungarian
Italian
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Switzerland
Turkey
+972 (0)9 9524848 (09:00-18:00
CET Sunday-Thursday)
+36 (0)1 382 1111
Italy: +39 02 264 10350
+47 22 11 6299
+351 (0)1 3176333
Portugal: +7 095 797 3520
(09:00-18:00 CET)
+27 86 000 1030
(08:00-17:00 CET)
Spain: +46 (0)8 619 2170
+41 (0)848 80 11 11
+90 212 224 59 25
+44 (0)171 512 52 02
HP customer support options worldwide
All other countries worldwide: Use the telephone number below for your country to obtain support during the warranty period. If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see the administrator guide.
Argentina
Australia
Brazil
Canada
China
Chile
Hong Kong
India
Indonesia
Korea (Seoul)
Korea (outside Seoul)
(541) 778 8380
+61 3 8877-8000
(011) 829 6612
(1) (905) 206-4663
+86 (0)10 6564 5959
800 360 999
+85 (2) 2802 4098
+91 11 682-6035
+91 11 682-6069
+62 (21) 350 3408
+82 (2) 3270 0700
080 999-0700
Japan
Malaysia
Mexico
Middle East/Africa
New Zealand
Philippines
Singapore
South Africa
Taiwan
Thailand
Venezuela
Viet Nam
+81 3 3335-8333
+60 (3) 295 2566
01 800 472 6684
(41) (22) 780-7111
+64 (9) 356 6640
+63 (2) 867 3551
+65 272 5300
+34 902 321 123
+886 (2) 2717 0055
+66 (2) 661 4000
800 47 888
+84 (0) 8 823 4530
69
70
HP support
Online services: for 24-hour access to information over your
Internet connection, we suggest these services:
World Wide Web URL - Firmware upgrades, printer drivers, updated
HP printer software, plus product and support information may be obtained from the following URLs: for HP Digital Sender 8100C www.digitalsender.hp.com
in the U.S.
www.hp.com
in Europe www2.hp.com
Printer drivers may be obtained from the following sites: in Japan in Korea www.jpn.hp.com/drivers www.hp.co.kr
in Taiwan www.hp.com.tw
or the local driver website www.dds.com.tw
America Online - America Online/Bertelsmann is available in the
U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In
Europe, call the appropriate number below:
Austria
France
022 58 58 485
+353 1 704 90 00
Germany
Switzerland
United Kingdom
0180 531 31 64 (24PF/min)
0848 80 10 11
0800 279 1234
Obtaining software utilities and electronic Information:
See
“HP customer support options worldwide” on page 68 .
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP direct ordering for accessories or supplies:
HP Support Assistant compact disc:
HP Service Information:
HP Service Agreements:
Locating HP Resellers:
This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service call 1-800-457-1762 in the U.S. or Canada;
+31 555 384279 in Europe (0800 960 274 in the U.K.);
(65) 740-4477 in the Asia/Pacific region; and 1-801-431-1587 in Latin
America.
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada).
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522.
Hewlett-Packard appliances, peripherals, personal computers, supplies, and accessories are available at HP authorized resellers worldwide. To find the one nearest to you, call:
United States: 1-877-DSENDER (373-6337)
Canada:
Europe:
1-800-387-3867
Visit www2.hp.com
. Once there, click
Assistance, click Other Countries, and click your country name.
