Chapter 7 Troubleshooting
Remote Client
I cannot log into HP TopTools Remote Control from the remote client.
Are you entering the correct password? The login name and password are case sensitive. The factory default login name is ADMIN. Likewise, the factory default login password is ADMIN.
I can no longer communicate with HP TopTools Remote Control from the remote client.
If DHCP is enabled for the HP TopTools Remote Control card, the IP address on the card may have changed. Go back into the card’s BIOS setup program to view the new IP address, or view the card’s new address via HP TopTools Device
Manager.
My web browser gives me proxy errors when I try to log into HP TopTools Remote
Control from the remote client.
If your network uses a proxy server for Internet (World Wide Web) access, you may need to bypass it to communicate with your HP TopTools Remote Control card. You do this by manually entering the IP address of your HP TopTools
Remote Control card in the "exceptions" list in your browser’s connection preferences.
While using console redirection, I click "NT Remote Control" but do not see any graphics.
NT graphics console redirection is managed via pcANYWHERE32. When connected via modem, clicking "NT Remote Control" from the Remote Control page simply redirects control of the HP TopTools Remote Control card serial port to the host server. Once that has been done, you hang up the connection and run pcANYWHERE32 on the remote client and dial back into the HP TopTools
Remote Control card. If your server is running Microsoft Windows NT, its console will be redirected to your remote client.
When connected via LAN, you don’t need to use the HP TopTools Remote
Control interface. Just launch pCANYWHERE32 and double-click the connection item you set up for your server.
When connected to HP TopTools Remote Control, I am logged off after several minutes of inactivity.
By default, HP TopTools Remote Control automatically terminates a connection after five minutes of inactivity. This feature prevents a user from monopolizing
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Chapter 7 Troubleshooting access especially when the connection is forgotten. An administrator may change the default automatic logout time.
The keys I type from the remote client don’t appear on the server screen.
Type in the keyboard lock password to unlock the keyboard. The keyboard remains unlocked until the next system reboot. If the password does not enable the keyboard, try toggling the Numlock key at the server to enable the numeric keypad.
My power control functions appear to be disabled.
Power control functions are disabled when the server’s keyboard lock is on. To turn off keyboard lock, either execute a remote Reset, or type in the keyboard lock password using Text Remote Control. Verify that the I
2
C cable is properly connected both to the HP TopTools Remote Control card and to the HP
NetServer’s system board.
If you are a member of the "User" group, controlling server power functions is not one of your privileges.
Some of my remote control functions appear to be disabled.
If the server’s power goes down, some HP TopTools Remote Control functions that require the server to be powered up are also suspended, including console redirection, PCI Bus Utilization monitoring, and server resets. The battery will still allow you to connect to the card and perform functions which don’t require the server to be powered on.
The card does not accept a new connection even if I have closed a previous connection.
The HP TopTools Remote Control card allows a maximum of 30 HTTP connections to be opened at the same time. If you are closing an HTTP connection it may take about two minutes until the socket disappears. During this time a new connection may be rejected if the total amount of active sockets is greater than 30.
While using the Netscape browser, resizing of the window logs me out.
If the Netscape client browser window displaying the TopTools Remote Control page is resized or refreshed the remote client will be logged out for security reasons. Please login again using your login name and password.
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Chapter 7 Troubleshooting
I forgot my password and can no longer log into the card.
If you are the TopTools Remote Control card administrator and have forgotten your password, there is a special utility on the HP NetServer Navigator CD that will allow you to reset the TopTools Remote Control user database back to the factory defaults (Login= ADMIN , Password= ADMIN ). Note that doing this will
erase all existing user account information.
To reset the database, go to the server with the TopTools Remote Control card.
Insert the HP NetServer Navigator CD (L.16.00 or above) and reboot the server.
Then find and run the Reset TopTools RCC User Database utility (under
NetServer Utilities or Toolbox from the Navigator Main Menu).
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