Triton Systems 9600 Series User manual

SINGLE-CASSETTE CASH DISPENSER
OPERATION MANUAL
(MODEL 9610)
VERSION 1.1
TDN 07103-00005 06/01
CORPORATE HEADQUARTERS:
RMA (RETURN MATERIAL AUTHORIZATION)
RETURN ADDRESS:
522 E. Railroad Street
Long Beach, MS 39560
PHONE: (228) 868-1317
FAX: (228) 868-0437
21405 B Street
Long Beach, MS 39560
COPYRIGHT NOTICE
Copyright © 2001 Triton Systems , Inc. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
human or computer language, in any form, by any means whatsoever, without the express
written permission of Triton Systems, Inc.
SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
DISCLAIMER
The manufacturer of the Cash Dispenser product(s) described herein makes no representations or warranties,
either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special or consequential damages. Information in
this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
FCC COMPLIANCE
Warning:
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the
Radio Interference Regulations of the Canadian Department of Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada.
AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
TRITON SYSTEMS, INC.
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate
to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5.
TRITON SYSTEMS, INC.
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme
aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent
les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de 1’entreprise
locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus
n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie
électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble.
Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas
tenter de faire ces raccordements lui-même; il doit avoir recours à an service d’inspection des installations électriques,
ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de
terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister
en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie
de tous les dispositifs n’exède pas 5.
TRITON SYSTEMS, INC.
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
Contents
SECTION 1 - INTRODUCTION ............................................................................................................................ 1-1
What’s in This Manual .......................................................................................................................................... 1-2
Business Hours Service ....................................................................................................................................... 1-2
Single-Cassette Cash Dispenser Features .......................................................................................................... 1-2
Standard Features ................................................................................................................................................ 1-3
Improved Monochrome Graphic Display Support ................................................................................................. 1-3
256-Color Ad Graphic Display Support ................................................................................................................ 1-3
MAC Data Encryption Support ............................................................................................................................. 1-3
SPED PIN Entry Device Support .......................................................................................................................... 1-3
DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-4
Standard Features of the Single-Cassette Cash Dispenser ................................................................................. 1-4
Close Scheduling ................................................................................................................................................. 1-4
Exit Message ........................................................................................................................................................ 1-4
Predial Capability ................................................................................................................................................. 1-4
Alarm Thresholds ................................................................................................................................................. 1-4
Transaction and Account Type Configuration ....................................................................................................... 1-5
Electronic Journal ................................................................................................................................................. 1-5
Distributor EPROM Access With Challenge ......................................................................................................... 1-6
Status Monitoring ................................................................................................................................................. 1-6
Language Option .................................................................................................................................................. 1-6
International Monetary Support ............................................................................................................................ 1-6
Six-Digit Amount Entry Fields ............................................................................................................................... 1-7
Receipt Printer Paper Low Option ........................................................................................................................ 1-7
Quad-Port Module ................................................................................................................................................ 1-7
Memory Expansion Modules ................................................................................................................................ 1-7
Jumper Settings ................................................................................................................................................... 1-7
Formatting a Memory Module ............................................................................................................................... 1-8
Formatting a Memory Expansion Module from a Triton Connect Host Computer ................................................ 1-8
Formatting a Memory Expansion Module at the Local Terminal ........................................................................... 1-8
AD Screens .......................................................................................................................................................... 1-8
Text-Based AD Screens ....................................................................................................................................... 1-9
Receipt Printer Graphics ...................................................................................................................................... 1-9
Prize Coupons Option .......................................................................................................................................... 1-9
Receipt Option ................................................................................................................................................... 1-10
Color Display Option .......................................................................................................................................... 1-10
Triton Connect .................................................................................................................................................... 1-10
Extended Amounts ............................................................................................................................................. 1-11
LED Sign Option ................................................................................................................................................ 1-11
Date/Time Format .............................................................................................................................................. 1-11
Dispense Counter ............................................................................................................................................... 1-11
SECTION 2 - BASIC OPERATION ...................................................................................................................... 2-1
Introduction .......................................................................................................................................................... 2-2
Menu-based Operation ......................................................................................................................................... 2-2
Keypad Operation ................................................................................................................................................ 2-3
Accessing Management Functions ...................................................................................................................... 2-4
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP .............................................................................................................................. 3-1
Initial Setup Parameters ....................................................................................................................................... 3-2
Other Required Parameters ................................................................................................................................. 3-4
Setup Parameter List ............................................................................................................................................ 3-6
SECTION 4 - CURRENCY HANDLING ............................................................................................................... 4-1
Media Condition ................................................................................................................................................... 4-2
Unacceptable Notes ............................................................................................................................................. 4-2
Preparing New or Uncirculated Notes .................................................................................................................. 4-2
Preparing Used Notes .......................................................................................................................................... 4-2
Removing the Note Tray ....................................................................................................................................... 4-3
Removing Rejected Notes .................................................................................................................................... 4-3
Loading the Note Tray .......................................................................................................................................... 4-3
SECTION 5 - MANAGEMENT FUNCTIONS ....................................................................................................... 5-1
Introduction .......................................................................................................................................................... 5-2
Accessing the Management Functions Menu ....................................................................................................... 5-2
Function Availability .............................................................................................................................................. 5-2
Management Functions Chart .............................................................................................................................. 5-3
Function: MANAGEMENT FUNCTIONS .............................................................................................................. 5-6
Function: CLOSE ................................................................................................................................................. 5-7
Function: SCHEDULE CLOSE ............................................................................................................................ 5-8
Function: CHANGE SCHEDULE ......................................................................................................................... 5-9
Function: TRIAL CASSETTE BALANCE ........................................................................................................... 5-10
Function: TRIAL CLOSE .................................................................................................................................... 5-11
Function: DAY CLOSE ....................................................................................................................................... 5-12
Function: SEND TERMINAL TOTALS ............................................................................................................... 5-13
Function: ENTER QTY. IN CASSETTE .............................................................................................................. 5-14
Function: CASSETTE CLOSE ........................................................................................................................... 5-15
Function: DIAGNOSTICS .................................................................................................................................. 5-16
Function: STATUS ............................................................................................................................................. 5-17
Function: PURGE .............................................................................................................................................. 5-18
Function: TEST DISPENSE ............................................................................................................................... 5-19
Function: FORMAT MEMORY EXP. CARD ....................................................................................................... 5-20
Function: TEST RECEIPT PRINTER ................................................................................................................. 5-21
Function: VERSION #’S ..................................................................................................................................... 5-22
Function: MORE DIAGNOSTICS ....................................................................................................................... 5-23
Function: RESET/TEST MODEM ...................................................................................................................... 5-24
Function: SCAN CARD ...................................................................................................................................... 5-25
Function: LANGUAGE/IDIOMA ......................................................................................................................... 5-26
Function: ENGLISH/INGLES ............................................................................................................................. 5-27
Function: SPANISH/ESPANOL .......................................................................................................................... 5-28
Function: ENABLE/DISABLE CUST. OPTION ................................................................................................... 5-29
Function: JOURNAL .......................................................................................................................................... 5-30
Function: PRINT JOURNAL ............................................................................................................................... 5-31
Function: CLEAR JOURNAL ............................................................................................................................. 5-32
Function: PRINT LAST X ENTRIES ................................................................................................................... 5-33
Function: PASSWORD MAINTENANCE ........................................................................................................... 5-34
Function: MASTER PASSWORD ....................................................................................................................... 5-35
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
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ADMINISTRATION PASSWORD ....................................................................................................... 5-36
TERMINAL CONFIGURATION .......................................................................................................... 5-37
PRINTER SETTINGS ........................................................................................................................ 5-38
SET PRINT LENGTH ......................................................................................................................... 5-39
LOW RECEIPT PAPER ...................................................................................................................... 5-40
PRINTER GRAPHICS ........................................................................................................................ 5-41
RANDOM/LEVEL PRIZE COUPONS ................................................................................................ 5-42
ENTER LEVEL PRIZE MSG. ............................................................................................................. 5-43
ENTER RANDOM PRIZE MSG. ........................................................................................................ 5-44
ENABLE/DISABLE COUPON AWARDS ............................................................................................ 5-45
SET LEVEL PRIZE AMOUNT ............................................................................................................ 5-46
SET RANDOM WINNING % .............................................................................................................. 5-47
CHANGE MESSAGES ....................................................................................................................... 5-48
MARKETING MESSAGE ................................................................................................................... 5-49
SURCHARGE MESSAGES ............................................................................................................... 5-50
WELCOME MESSAGE ...................................................................................................................... 5-52
SURCHARGE OWNER ...................................................................................................................... 5-53
EXIT MESSAGE ................................................................................................................................ 5-54
STORE MESSAGE ............................................................................................................................ 5-55
TERMINAL OWNER .......................................................................................................................... 5-56
TERMINAL PARAMETERS ................................................................................................................ 5-57
SET TERMINAL # .............................................................................................................................. 5-58
RESET SEQ # .................................................................................................................................... 5-59
SURCHARGE MODE ......................................................................................................................... 5-60
SURCHARGE PERCENT .................................................................................................................. 5-61
ENABLE/DISABLE SURCHARGE ..................................................................................................... 5-62
SURCHARGE LOCATION ................................................................................................................. 5-63
BLOCK ISO’S ..................................................................................................................................... 5-64
SURCHARGE AMOUNT .................................................................................................................... 5-66
CASSETTE SETUP ........................................................................................................................... 5-67
LOW CURRENCY .............................................................................................................................. 5-68
INTERNATIONAL CURRENCY .......................................................................................................... 5-69
MAXIMUM AMOUNT ......................................................................................................................... 5-70
MULTIPLE AMOUNT ......................................................................................................................... 5-71
EXTENDED AMOUNT ....................................................................................................................... 5-72
FAST CASH AMOUNT ....................................................................................................................... 5-73
KEY MANAGEMENT ......................................................................................................................... 5-74
ENTER MAC MASTER KEY .............................................................................................................. 5-75
ENTER PIN MASTER KEY ................................................................................................................ 5-77
INJECT MASTER KEYS .................................................................................................................... 5-79
ENTER MAC WORKING KEY ........................................................................................................... 5-80
ENTER PIN WORKING KEY ............................................................................................................. 5-82
DOWNLOAD WORKING KEYS ......................................................................................................... 5-84
TELEPHONE ..................................................................................................................................... 5-85
PRIMARY NUMBER .......................................................................................................................... 5-86
BACKUP NUMBER ............................................................................................................................ 5-87
DATAPAK ACCESS CODE ................................................................................................................ 5-88
PREDIAL ON/OFF ............................................................................................................................. 5-89
COMPUSERVE ID ............................................................................................................................. 5-90
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
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MODEM SETUP ................................................................................................................................ 5-91
DIAL MODE ....................................................................................................................................... 5-92
DIAL RATE ......................................................................................................................................... 5-93
BAUD RATE ....................................................................................................................................... 5-94
MODEM SETUP STRING .................................................................................................................. 5-95
RESET/TEST MODEM ...................................................................................................................... 5-96
MORE (TERMINAL PARAMETERS) .................................................................................................. 5-97
ADJUST VOLUME/CONTR ............................................................................................................... 5-98
RECEIPT OPTION ............................................................................................................................. 5-99
TRITON CONNECT ......................................................................................................................... 5-100
PRIMARY NUMBER ........................................................................................................................ 5-101
BACKUP NUMBER .......................................................................................................................... 5-102
ALARM NUMBERS .......................................................................................................................... 5-103
PRIMARY ALARM NUMBER ........................................................................................................... 5-104
BACKUP ALARM NUMBER ............................................................................................................. 5-105
ENABLE/DISABLE CALL BACK ...................................................................................................... 5-106
ENABLE/DISABLE TRITON CONNECT .......................................................................................... 5-107
ATM MONITORING .......................................................................................................................... 5-108
STATUS MONITORING ................................................................................................................... 5-109
HEARTBEAT MESSAGE ................................................................................................................. 5-110
AD SCREENS .................................................................................................................................. 5-113
COMMUNICATION HEADER .......................................................................................................... 5-114
MORE (TERMINAL PARAMETERS) ................................................................................................ 5-115
ALARM THRESHOLDS ................................................................................................................... 5-116
SET LOW CASH THRESHOLD ....................................................................................................... 5-117
SET JOURNAL THRESHOLD ......................................................................................................... 5-118
SET SCHEDULED JOURNAL ......................................................................................................... 5-119
VIEW/MODIFY OPTIONS ................................................................................................................ 5-120
ACTIVATE ........................................................................................................................................ 5-121
DEACTIVATE ................................................................................................................................... 5-122
SELECT FEATURE NUMBER ......................................................................................................... 5-123
DATE / TIME FUNCTIONS .............................................................................................................. 5-124
SET DATE FORMAT ........................................................................................................................ 5-125
SET DATE / TIME ............................................................................................................................ 5-126
SET DATE ........................................................................................................................................ 5-127
SET TIME ......................................................................................................................................... 5-128
TRANSACTION TYPES ................................................................................................................... 5-129
ACCOUNT TYPES ........................................................................................................................... 5-130
SECTION 6 - MAINTENANCE ............................................................................................................................. 6-1
Introduction .......................................................................................................................................................... 6-2
Cleaning the Enclosure ........................................................................................................................................ 6-2
Cleaning the Display ............................................................................................................................................ 6-3
Replenishing the Receipt Paper ........................................................................................................................... 6-3
Card Reader Cleaning .......................................................................................................................................... 6-5
Card Reader Problems ......................................................................................................................................... 6-5
Can’t Insert Card Fully .......................................................................................................................................... 6-5
Communication Problems .................................................................................................................................... 6-6
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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL - MODEL 9610
SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1
Journal Entries ..................................................................................................................................................... 7-2
SECTION 6 - MAINTENANCE ............................................................................................................................. 8-1
Introduction .......................................................................................................................................................... 8-2
Error Recovery ..................................................................................................................................................... 8-2
Resetting the Cash Dispenser .............................................................................................................................. 8-2
Miscellaneous Error Codes .................................................................................................................................. 8-3
APPENDIX A - MECHANICAL LOCK ................................................................................................................. A-1
About the Dial ....................................................................................................................................................... A-2
To Lock ................................................................................................................................................................. A-2
Changing the Combination ................................................................................................................................... A-2
APPENDIX B - ELECTRONIC LOCK ................................................................................................................. B-1
APPENDIX C - WARRANTY POLICY ................................................................................................................ C-1
TRITON SYSTEMS, INC.
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SECTION 1
INTRODUCTION
OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
What’s in This Manual
This manual describes all operating features of the Model 9610
Single-Cassette Cash Dispenser.
The setup and operating procedures given in this manual are applicable to the Model 9610 Single-Cassette Cash Dispenser. If your
Cash Dispenser does not have the ability to perform some of the
features described in this manual, it is because your processor
does not support the feature or the dispenser was purchased without that particular option.
In this manual, the terms Cash Dispenser, Dispenser, or Terminal
are used interchangeably.
Business Hours Service
The Model 9610 is certified for Business Hours Service. This means
that the currency should be removed from the dispenser and stored
in a safe location when the business is closed to the public.
Single-Cassette Cash Dispenser Features
The general features of the Model 9610 Single-Cassette Cash Dispenser are summarized in the following list:
•
Uses an ordinary dial-up telephone line, instead of an expensive
leased line.
•
2400 bps (bits-per-second) modem standard (optional 14400
and 33600 bps modems available).
•
Note tray holds approximately 750-1000 notes (average 800
notes). Actual capacity depends upon currency quality and
thickness.
•
Storage compartment integrated into note tray holds rejected
notes for safekeeping and ease of accountability.
•
Reliable friction-feed cash dispensing mechanism.
•
High-capacity electronic journal can store up to 2045 of the
most recent transactions for later printout.
•
Intuitive, user-friendly keypad and display interface.
•
320 x 240 dot resolution gray-scale (16 shades of gray) backlit
Liquid Crystal Display (LCD). Optional Color LCD display
available.
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OPERATION MANUAL - MODEL 9610
•
Flush-mounted magnetic dip-style card reader.
•
Fixed-head thermal printer designed for quiet operation.
•
Modular design for ease of maintenance.
SECTION 1 - INTRODUCTION
Standard Features
The standard features of the 9610 Cash Dispenser are summarized in the following paragraphs.
Improved Monochrome Graphic Display Support
The rendering of gray-scale images has been improved significantly. The availability of a more life-like rendering of monochrome
graphics can make the use of these images a more appealing option in certain applications.
256-Color Ad Graphic Display Support
ATM Software Release 4.1 (and higher) delivers support for the
new 256-color display feature of Triton Systems ATMs. Ad Graphic
screens can now be displayed using a richer palette of 256 colors.
MAC Data Encryption Support
ATM Software Release 4.1 (and higher) implements support for
the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE:
This feature is currently only available in the Triton Standard version of ATM Software Release 4.1. Also, the SPED option (described below) is required to support MACing.
MACing Provides increased protection for message traffic to and
from the ATM.
SPED PIN Entry Device Support
The newest ATM EPROM upgrade, along with Software Release
4.1, support an optional feature of Triton Systems ATMs known as
the Secure PIN Entry Device, or SPED. Note that the SPED option
is required in order to support MACing.
SPED is an encryption system that offers additional protection for
the customer PIN during entry at the ATM keypad.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
DATAPAK 3000 Communications Protocol Support
ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant.
This new capability enables the ATM to interface with designated
DATAPAK intermediaries (in the Canadian market region), who in
turn provide connectivity to the appropriate transaction processor.
NOTE: This feature is only available for use in the Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the
transaction processor.
Standard Features of the Single-Cassette Cash
Dispenser
The following paragraphs provide descriptions of the standard features of the Cash Dispenser.
Close Scheduling
This function enables the operator of the terminal to establish a
time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.
Exit Message
This feature allows a message to be displayed to the customer at
the conclusion of a transaction. The content of the message is
determined by the operator.
Predial Capability
By initiating the call to the processor immediately after the PIN is
keyed in, the actual transaction, once selected, can be completed
more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the
customer actually chooses a transaction.
Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.
This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC)
that is running Triton Connect (version 3.0 or later):
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
1.) The level of cash in the cassette has fallen below a pre-defined
threshold.
2.) The number of journal entries has risen above a pre-defined
threshold.
3.) Scheduled transfer of electronic journal data to a remote Triton
Connect host computer. This time can be set at the terminal or
via Triton Connect
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of
transactions (transfers or balance inquiries) or accounts (savings
or credit card) that will be presented to the customer. This feature
does not affect the availability of checking account withdrawal transactions, which are always presented.
Electronic Journal
The Cash Dispenser features a solid state electronic journal, instead of the traditional mechanical journal printer. The electronic
journal is based on proven Triton technology and provides improved
reliability and ease of use.
The details of each transaction are stored in the journal’s memory,
and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.
Normally, journal data is printed by the unit’s receipt printer, but
with the optional Triton Connect software package the information
can be sent to a remote PC (Personal Computer) for storage and
subsequent analysis.
The information in the electronic journal is maintained in a safe
and secure environment. The journal is physically located in the
lower security cabinet of the unit, making it as secure as the cash
itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are
retained in the electronic journal until 2045 records have been
stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored information as often as necessary. From the operator’s standpoint, use
of the journal is simple. All that is required of the operator is to do
a PRINT JOURNAL command on a regular basis.
Typically, the journal should be printed out whenever a DAY CLOSE
is completed, although this is not a requirement.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
When the PRINT JOURNAL command is selected, only the records
acquired since the last PRINT JOURNAL command will be printed.
Therefore, you don’t have to keep track of what record was printed
last, because the terminal does it for you.
If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely
printing a group of records, it is a simple matter to reprint them,
since they remain stored in the journal (until overwritten, as explained earlier).
Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and changing the
EPROM Access Code are contained in the Cash Dispenser Installation and Service Manual.
Status Monitoring
This feature (not available with all versions of the terminal’s operating software) allows information about the operational status of
the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.
Language Option
The Cash Dispenser has a screen language option. This option
allows the terminal user to select a preferred language (such as
Spanish) when beginning an ATM transaction.
International Monetary Support
This feature allows installation and service personnel to select one
of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q,
¥) that describe the type of currency that will be dispensed by the
Cash Dispenser. The default symbol can be viewed and changed
through the Management Functions.
Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up
to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended
field-lengths (see Extended Fields).
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
Receipt Printer Paper Low Option
This features allows the end user to determine whether or not the
terminal is allowed to continue processing transactions when the
receipt printer paper is low.
Quad-Port Module
The Quad-Port Module is a serial interface board that provides
four independently assignable and software configurable serial I/
O ports. These ports are RS-232C compliant interfaces that can
support baud rates through 33,600 baud.
The capabilities of the module are such that new Cash Dispenser
features that require serial interfaces can readily be supported.
The LED Sign is an example of an option that requires the QuadPort Module.
Memory Expansion Modules
To take advantage of the new graphics handling features of the
Cash Dispenser, the terminal must be equipped with at least one
Memory Expansion Module. Memory Expansion Modules are available with the following memory capacity:
1 Megabyte (Part Number 9600-0004)
2 Megabytes (Part Number 9600-0031)
4 Megabytes (Part Number 9600-0032)
Two Memory Expansion Modules can be installed in slots four and
five of the terminal’s Electronic Enclosure.
Jumper Settings
Memory Expansion Modules have jumpers that must be installed
in the right position to operate correctly. The Memory Expansion
Module installed in slot 4 of the card cage must have the jumpers
across pins 1 and 2 of J1 and J2. If a second Memory Expansion
Module is installed, it will be put in slot 5 of the card cage. The
jumpers on the second Module must be installed across pins 2
and 3 of J1 and J2.
Formatting a Memory Module
A Memory Expansion Module is formatted so that it is ready to
accept downloaded files from the Triton Connect Host Computer.
All Single-Cassette Cash Dispenser Memory Expansion Modules
are shipped from the factory formatted. If it becomes necessary to
format a Memory Expansion Module, it can be accomplished by
two methods.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
Formatting a Memory Expansion Module from a
Triton Connect Host Computer
The first method uses Triton Connect to send a message to the
terminal from the Triton Connect Host Computer that tells it to format a Memory Expansion Module. It uses the Reformat Memory
Options found in the Ad Graphics/File Manager folder of the Terminal Parameters Option in the Triton Connect Terminal Manager to
format the Module. There are separate options to format memory
modules 1 and 2.
Formatting a Memory Expansion Module at the
Local Terminal
The Memory Expansion Modules can also be formatted from the
local terminal through the Management Functions. Refer to Section 5, Management Functions, for procedures.
AD Screens
An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed.
Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.
Triton Connect has the ability to format 16-bit color graphics for
use in AD Screens (this requires the optional 16-color LCD display), to format monochrome graphics for use in receipt printouts,
and to create text-based messages.
Once formatted, the graphics and text-based messages can be
downloaded to a terminal by the Triton Connect host computer.
The time of day a specific Ad Screen is displayed and the duration
it will be displayed can also be controlled.
To display AD Screens a terminal must have at least one optional
Memory Expansion Module installed. All Cash Dispensers can
display text-based Ad Screens with no additional hardware.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
Text-Based AD Screens
Text-based AD Screens can be displayed to the customer while
the terminal is performing a transaction. A maximum of four textbased ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to
the customer. Each ad consists of up to eight lines of text, and
each ad can be displayed for an operator-specified duration. The
messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.
Receipt Printer Graphics
Triton Connect Software Release 1.8 or higher allows a bit-mapped
graphic image in “.bmp” format to be downloaded to the terminal.
This graphic is printed on the receipt when the PRINTED GRAPHIC
option is enabled through the Management Functions. This feature requires the addition of a Memory Expansion Module.
Prize Coupons Option
The Cash Dispenser may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The messages consist of four lines of text, with up to 40 characters in each line. The
text of the message is entered from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM approach awards coupons randomly within a specified percentage
range (such as 3% of transactions) set in the management Functions.
The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a specific dollar value
that is set in the Management Functions.
When a coupon is awarded, the cash dispenser beeps a distinctive tone, displays a message to alert the customer and prints a
coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt
and a full cut is made between the coupon and the customer receipt.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
Receipt Option
This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each withdrawal transaction.
If the RECEIPT OPTION is enabled, the customer is given the
option of choosing to receive or not receive a printed receipt at the
end of the withdrawal transaction. If the customer fails to make a
choice, the receipt will be printed automatically after a 40-second
delay.
Color Display Option
The Cash Dispenser can be equipped with an optional 16-color
LCD display. As with the standard gray-scale display, the customer
is guided through a transaction by selecting various options from
menus that are presented on the LCD. Additionally, the terminal
has the capability of displaying promotional information (AD
Screens) in color while it is idle or when the customer is waiting for
a transaction to be completed.
Triton Connect
Triton Connect is an optional software package available through
your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser. The advantages of
this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more immediate and
economical service for you.
The Triton Connect software runs on a remote host computer, and
uses standard dial-up telephone lines to access and monitor the
terminal. Triton Connect operates by dialing up the terminal and
retrieving its data.
The Triton Connect host computer can monitor your Cash Dispenser
24 hours a day, seven days a week, and can receive an incoming
call from the Cash Dispenser if there is a system error or service is
required.
The Terminal Configuration options in the Management Functions
area enable you to activate or deactivate Triton Connect access to
the terminal.
Key information about the status of the terminal is collected and
stored at a central location by your service provider.
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OPERATION MANUAL - MODEL 9610
SECTION 1 - INTRODUCTION
With this data, customer transaction reports can be developed that
make it easy to monitor your Cash Dispenser’s performance, schedule cash replenishment, and provide instant status for service dispatch should a problem occur.
Extended Amounts
The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software.
In some international applications this length is insufficient to allow
the entry of the full range of monetary values available in the local
currency type. The Extended Amounts feature allows the selection
of 12-character currency amount entry fields for those applications
that require it.
Once selected, the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions.
The feature is activated using the terminal’s Management Functions.
LED Sign Option
This option consists of a display panel and associated hardware
and firmware that enables a Cash Dispenser to display messages
and animated themes using a variety of special effects. The LED
Sign is available in either Lowtopper or Hightopper versions.
The LED Sign requires version 3.0 (or higher) Terminal Software,
a Quad-Port Module, and a version SD01.04 (or higher) EPROM.
To control the LED Sign, you will need Triton Connect for Windows
95, version 1.9.1 or later. The LED Sign can also be operated using an optional hand-held infrared remote control.
Specific instructions for operating the LED Sign are contained in
the Triton Connect User Manual, or the LED Sign Remote Control
Operation Manual, as applicable.
Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/
MM/YY as the format the terminal will use when printing receipts
and other reports.
Dispense Counter
This features counts the number of bills that have been dispensed
from the currency cassette and prints the total on the Receipt Printer
Test report
TRITON SYSTEMS, INC.
1-11
SECTION 2
BASIC OPERATION
OPERATION MANUAL - MODEL 9610
SECTION 2 - BASIC OPERATION
Introduction
This chapter describes the basic operation of the terminal. The
following topics are covered:
1.) Menu-Based Operation. This section gives a general overview
of the terminal display interface.
2.) Keypad Operation. Describes the layout and use of the display
and alphanumeric keypads.
3.) Changing to Management Functions. Describes how to
access the terminal’s Management Functions.
Menu-based Operation
The terminal operates as a menu driven system. Messages and
menu options presented on the LCD display screen guide the user’s
actions. The desired menu option is selected by pressing one of
the screen keys located to the left and right of the display. For the
purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending
on the function being performed.
When a screen timeout occurs, a screen is presented which asks
the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the
user is returned to the function that was active prior to the timeout.
If the user does not make a selection within an additional 30second countdown period the terminal will automatically go to the
Customer Welcome screen.
When the unit is turned on, the dispenser will beep once and the
Top Menu, shown in Figure 2-1, will appear on the display screen
after a few seconds. From the Top Menu, you can either:
1.) Activate the terminal to perform customer transactions by
pressing the key next to CUSTOMER TRANSACTIONS.
2.) Enter the terminal system management area by pressing the
key next to MANAGEMENT FUNCTIONS.
If you do not select a menu choice within 30 seconds the terminal
will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions
shortly after power is restored).
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OPERATION MANUAL - MODEL 9610
SECTION 2 - BASIC OPERATION
Keypad Operation
See Figure 2-2. The user interface of the terminal consists of the
LCD display and 24 rubber keys on three keypads. The primary
menu navigation keys are arranged in two four-key groups, one
group on either side of the LCD display. The main keypad consists
of 10 alphanumeric keys, two arrow keys and four large control
keys, all located in a 16-key group beneath the LCD display.
All of the keys that a customer would use to conduct transactions
have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key,
press it until a beep is heard. If the key does not beep, it means
that the key is not active for the current function, or the key was not
pressed firmly enough.
The entry of numeric characters via the keypad is straightforward:
simply press the desired key. However, in certain management
function screens it may be necessary to enter alphabetic characters, a procedure that requires a little more explanation. On such
screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be displayed. To enter a letter or punctuation mark, you will first press
the <BLUE> key, and then you will press the number that has the
letter or other character you want.
Each of the numbered keys (<0> through <9>) has six characters
available. See Figure 2-3, Alphanumeric Keypad, and Table 2-1,
Keypad Characters. On most of these keys (<2> through <9>), the
first three of the available characters are alphabetic, and are printed
on the keycap above the number character. Two keys, the <0> and
<1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).
The first character on the first key (0-9) you press after the <BLUE>
key will be displayed at the current cursor position. Pressing the
same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired
character is displayed, press the <RIGHT ARROW> key to ‘lock it
in’ and move the cursor to the next position. Repeat these steps to
enter the next character.
The <RIGHT ARROW> and <LEFT ARROW> keys are used in
most alphanumeric data entry situations. The <LEFT ARROW> is
used to back up and erase a character. The <RIGHT ARROW> is
used to lock in a character. These keys will auto-repeat if held
down for more than one second.
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OPERATION MANUAL - MODEL 9610
SECTION 2 - BASIC OPERATION
The <CHANGE> key can be used to clear an entry and start over.
The <CANCEL> key will abort the current transaction.
The keys located beside the display are called the Screen Keys.
They are used in the selection of menu functions. A Screen Key is
only active when a function or menu option name is displayed beside the key.
Accessing Management Functions
You can enter the terminal MANAGEMENT FUNCTIONS main
menu screen by performing any one of the three procedures listed
below:
1. If the Customer Welcome screen is being displayed, press and
hold down the <BLUE> key; while holding down the <BLUE>
key, press the <1> key. Release both keys. After a moment
the Top Menu screen (shown in Figure 2-1) will be displayed.
Select the MANAGEMENT FUNCTIONS option.
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OPERATION MANUAL - MODEL 9610
SECTION 2 - BASIC OPERATION
2. Reset the terminal by removing and reapplying power to the
terminal. When the Top Menu is displayed select
MANAGEMENT FUNCTIONS.
3. Remove and then reapply power to the terminal using the ON/
OFF switch located on the right side of the card cage inside
the upper enclosure of the terminal. When the Top Menu is
displayed select MANAGEMENT FUNCTIONS.
The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the
Customer Welcome screen so the terminal is ready to perform
customer transactions. Selecting MANAGEMENT FUNCTIONS
opens the password screen, which in turn provides access to menus
that are used for changing or viewing terminal parameters.
Whenever the MANAGEMENT FUNCTIONS choice is selected,
the terminal will ask for a password to be entered. For a first-time
configuration, enter the default MASTER PASSWORD of ’123456’
on the keypad and then press the <OK> key. This ‘default’ password will be valid until it is changed.
**NOTE**
The operator of the terminal must change the MASTER PASSWORD to a new password when the installation is complete.
The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The
typical response to this message is to reset the terminal. After resetting the terminal the Top Menu screen will display any applicable status messages and error code numbers.
The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR
to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more
information.
TRITON SYSTEMS, INC.
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SECTION 3
INITIAL SETUP
OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
Initial Setup Parameters
There are a number of configuration parameters that must be set
when a Cash Dispenser is installed. These parameters do not need
to be set in any particular order, but they MUST be entered into the
Cash Dispenser to enable customer transactions to take place.
Once they are set, they are retained internally, even when the Cash
Dispenser is turned off.
Detailed procedures describing the step-by-step setup of each terminal parameter are located in Section 5 of this manual.
Terminal Number
The Terminal Number is a unique string of alphanumeric characters (numbers and/or letters) that identifies your Cash Dispenser
to the processor. The Terminal Number is assigned to your Cash
Dispenser by your processor
The Terminal Number and TELEPHONE NUMBER MUST be set
before the Cash Dispenser can go on-line and before the communications key can be downloaded.
Telephone Number
The Cash Dispenser communicates to your host processor over a
dial up phone line. The phone number of the processor must be
entered before live transactions can be performed.
Surcharge Mode
Some networks allow a surcharge, or terminal fee, to be imposed
on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of the possibility of
an additional fee before the transaction is processed. The customer must be given a chance to cancel the transaction.
Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be displayed after the customer’s card is
inserted. The surcharge warning screen notifies the customer of a
possible fee and its amount. The customer is given the opportunity to cancel the transaction at no charge or to accept the surcharge and continue with the transaction.
If your network does not allow surcharges, the SURCHARGE
MODE must be set to DISABLED.
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OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
The amount of the surcharge is stored in the Cash Dispenser and
displayed to the customer. The surcharge amount displayed on
the screen can be set manually via the SURCHARGE AMOUNT
menu. In some cases this value is downloaded from the processor
at the same time the communications key is downloaded.
Manually changing the surcharge amount to a different value does
not automatically change the surcharge collected by the processor
for a transaction. It will only change the surcharge in the surchargewarning message shown to the customer and NOT the actual fee
collected for the transaction, so be sure the values are the same
AND are accurate!
Multiple Amount
This is the value of the denomination of the cash in the currency
cassette. It must be set to a value that is at least 1/50th of the
MAXIMUM AMOUNT. For example, if the MAXIMUM AMOUNT is
500.00, then the MULTIPLE AMOUNT must be at least $10.00
($20.00 would also work). A value of $5.00, however, could not be
used unless the maximum amount was set no greater than $250.00
($5.00 X 50=250).
The factory default for the MULTIPLE AMOUNT is $0.00.
MAC Master/Working Keys
The MAC Master and Working keys are only used if an optional
Secure Pin Entry Device (SPED) keypad has been installed and
MAC-ing is being implemented.
The MAC MASTER KEY is used to decrypt the MAC WORKING
KEY. Each key is a 16-character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC MASTER KEY
may be injected from a personal computer (using a special floppy
disk), or entered manually at the keypad.
PIN Master/Working Keys
The PIN MASTER KEY is used to decrypt the PIN WORKING KEY.
The Pin MASTER KEY was referred to as the MASTER KEY in
previous versions of ATM operating software. The PIN WORKING
KEY was referred to as the COMMUNICATIONS (COMMS) KEY.
Each key is a 16-character string, consisting of a combination of
the digits 0-9 and the letters A-F. The PIN MASTER KEY may be
entered manually, or may be injected from a personal computer,
using a special floppy disk. The PIN WORKING KEY may be entered manually or downloaded from the processor.
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OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
Other Required Parameters
In addition to the configuration parameters described in the previous paragraphs, there are several other parameters that will need
to be entered into the Cash Dispenser to complete its setup. The
procedures for setting each of these parameters are found in Section 5 of this manual. Some parameters are processor-specific and
may not be available for all locations.
Maximum Amount
The maximum withdrawal limit must be entered into the Cash Dispenser before any transactions can be completed. This number is
the largest dollar amount allowed for a single withdrawal transaction. The maximum amount may be set from $1 to $999 in increments of $1 and must be set to a multiple of the denomination of
the currency in the cassette. Factory default is set to $500.00.
The value must be a whole dollar amount only.
Whenever a withdrawal transaction is processed, the amount entered or selected is compared to the maximum amount parameter. If the entry is larger, an error message warns the user and
displays the maximum allowable amount. Additionally, the Maximum Amount cannot be more than 50 times greater than the denomination of the currency in the cassette.
The Maximum Amount entered into the Cash Dispenser DOES
NOT override any maximum set by a network. The transaction will
be sent to the network if the amount entered or selected is less
than the maximum. The network must still approve the requested
amount.
Store Message
The Store Message consists of up to four lines of text that are
printed at the top of each receipt and report. This message is
typically used to print the store name, address and phone number.
Marketing Message
The Marketing Message consists of up to four lines of text that are
printed at the top of each receipt and report (if a Store Message is
used, the Marketing Message is printed below it).
This message can be used for advertising purposes, sales notifications, promotions, or other purposes.
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OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
Surcharge Owner
The name of the surcharge owner is stored in the terminal and
printed on the receipt.
Terminal Owner
The name of the Terminal Owner is stored in the terminal and displayed to the customer in the surcharge-warning message.
Welcome Message
The Welcome Message consists of three lines of text that are displayed on the Customer Welcome screen.
Language Option
This feature allows the terminal operator to select the language
that is displayed to the customer during a transaction, as well as
the language in which the Management Functions are presented.
A feature is also provided that gives the customer the option of
selecting a preferred language. Also, some terminal software versions allow receipts to be printed using the non-English language
choice.
Receipt Option
This feature allows the customer to select the option of receiving
or not receiving a receipt at the completion of a transaction.
Coupon Options
Coupons are used for promotional purposes. The owner of the
Cash Dispenser can use the Coupon Options feature to issue
printed coupons from the receipt printer. Coupons are issued randomly (based on percentage) or whenever a customer uses the
Cash Dispenser to withdraw more than a predetermined minimum
amount of cash.
Date/Time Format
This option allows the operator to select either MM/DD/YY or DD/
MM/YY as the format the terminal will use when printing receipts
and other reports.
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OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
Setup Parameter List
Table 3-2, Terminal Setup Parameters, lists all of the operatorconfigurable parameters accessible through the Management Functions. The parameters described in the section on Intial Setup Parameters have been highlighted for ease of reference. References
to the specific pages in Section 5, Management Functions, are
provided to help quickly locate the description and applicable setup
instructions for each parameter. In most cases the factory default
value of each parameter is also provided.
Although many of the parameters have been set at the factory, it is
important to verify that the settings are appropriate. Factory default values should be changed to reflect the actual settings and
values required. Once the initial setup has been accomplished,
take the time to review the table and make any additional configuration changes needed to customize the terminal for your application.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
SECTION 3 - INITIAL SETUP
SINGLE-CASSETTE CASH DISPENSER SETUP PARAMETERS
FUNCTION/PARAMETER
FACTORY
DEFAULT
PAGE
NO.
CLOSE
1
SCHEDULE CLOSE
2
CHANGE SCHEDULE
3
4
FUNCTION/PARAMETER
36
FACTORY
DEFAULT
PAGE
NO.
DISABLED
5-72
EXTENDED AMOUNT
OFF
5-8
37
FAST CASH AMOUNT
*
5-73
*
5-9
38
ENTER MAC MASTER KEY
*
5-75
SEND TERMINAL TOTALS
OFF
5-13
39
ENTER PIN MASTER KEY
*
5-77
ENTER QTY. IN CASSETTE
0
5-14
40
INJECT MASTER KEYS
*
5-79
41
ENTER MAC WORKING KEY
*
5-80
5-82
LANGUAGE / IDIOMA
5
ENGLISH/INGLES
*
5-27
42
ENTER PIN WORKING KEY
*
6
SPANISH/ESPANOL
*
5-28
43
DOWNLOAD WORKING KEYS
*
5-84
7
ENABLE/DISABLE CUST. OPTION
DISABLED
5-29
43
PRIMARY NUMBER (TELEPHONE)
NONE
5-86
44
BACKUP NUMBER (TELEPHONE)
NONE
5-87
8
MASTER PASSWORD
123456
5-35
45
DATAPAK ACCESS CODE
NONE
5-88
9
ADMINISTRATION PASSWORD
987654
5-36
45
PREDIAL ON/OFF
OFF
5-89
46
COMPUSERVE ID
*
5-90
47
DIAL MODE
DTMF
5-92
5-93
PASSWORD MAINTENANCE
PRINTER SETTINGS
10
SET PRINT LENGTH
11
LOW RECEIPT PAPER
12
PRINTER GRAPHICS
35
5-39
OFF
5-40
48
DIAL RATE
FAST
ENABLED
5-41
49
BAUD RATE
1200
5-94
50
MODEM SETUP STRING
*
5-95
51
ADJUST VOLUME/CONTRAST
*
5-98
RANDOM / LEVEL PRIZE COUPONS
13
ENTER LEVEL PRIZE MESSAGE
*
5-43
14
ENTER RANDOM PRIZE MESSAGE.
*
5-44
DISABLED
5-45
52
RECEIPT OPTION
DISABLED
5-99
$0.00
5-46
53
PRIMARY NUMBER (TRITON CONNECT)
NONE
5-101
0%
5-47
54
BACKUP NUMBER (TRITON CONNECT)
NONE
5-102
MORE TERMINAL PARAMETERS
15
ENABLE/DISABLE COUPON AWARD
16
SET LEVEL PRIZE AMOUNT
17
SET RANDOM WINNING %
55
PRIMARY ALARM NUMBER
NONE
5-104
18
MARKETING MESSAGE
*
5-49
56
BACKUP ALARM NUMBER
NONE
5-105
19
SURCHARGE MESSAGES
*
5-50
57
ENABLE/DISABLE CALLBACK
ENABLED
5-106
CHANGE MESSAGES
20
WELCOME MESSAGE
*
5-52
58
ENABLE/DISABLE TRITON CONNECT
DISABLED
5-107
21
SURCHARGE OWNER
*
5-53
59
STATUS MONITORING
DISABLED
5-109
22
EXIT MESSAGE
*
5-54
60
HEARTBEAT MESSAGE
*
5-110
23
STORE MESSAGE
*
5-55
61
AD SCREENS
ENABLED
5-113
24
TERMINAL OWNER
*
5-56
62
ENABLE/DISABLE COMMUNI-CATION
HEADER
DISABLED
5-114
63
CHANGE COMMUNICATION HEADER
25
SET TERMINAL #
NONE
5-57
64
ALARM THRESHOLDS ON/OFF
SET TERMINAL PARAMETERS
26
SURCHARGE PERCENT
27
LESSER/GREATER SELECTION
*
5-114
OFF
5-116
0%
5-60
65
SET LOW CASH THRESHOLD
*
5-117
LE S S E R
5-60
66
SET JOURNAL THRESHOLD
*
5-118
28
ENABLE/DISABLE SURCHARGE
DISABLED
5-61
67
SET SCHEDULED JOURNAL
*
5-119
29
SURCHARGE LOCATION
BEGINNING
5-62
68
VIEW/MODIFY OPTIONS
*
5-120
30
BLOCK ISO'S
NONE
5-63
31
SURCHARGE AMOUNT
32
LOW CURRENCY
TERMINAL CONFIGURATION
$0.00
5-65
69
SET DATE FORMAT
MM/DD/YY
5-125
ENABLED
5-67
70
SET DATE
N/A
5-127
33
INTERNATIONAL CURRENCY
*
5-68
71
SET TIME
N/A
5-128
34
MAXIMUM AMOUNT
$500.00
5-69
72
TRANSACTION TYPES
ON
5-129
35
MULTIPLE AMOUNT
$0.00
5-70
73
ACCOUNT TYPES
ON
5-130
*REFER TO SECTION 5, MANAGEMENT FUNCTIONS, FOR INFORMATION ON THE FACTORY DEFAULTS FOR THESE FUNCTIONS.
TRITON SYSTEMS, INC.
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SECTION 4
CURRENCY HANDLING
OPERATION MANUAL - MODEL 9610
SECTION 4 - CURRENCY HANDLING
Media Condition
If possible, store currency at room temperature for at least eight
hours before dispensing from the trays.
The number of rejects can be directly influenced by the technique
used to load the trays and the quality of the currency. Notes loaded
into the mechanism trays must be in “fit” condition if a high level of
performance (low reject and failure rate) is expected from the unit.
“Fit” notes are defined as those that do not possess any of the
defects listed here:
Unacceptable Notes
•
•
•
•
•
•
•
•
Adhesive or “sticky” substances on the surface of the paper.
Tears extending more than 1/2” from the edge of the currency.
Tears, holes, or missing sections in the body of the currency.
Tape on the surface of the currency used for repairing, patching
or any other purpose.
Staples, pins, or any other foreign body attached to the notes.
Corner folds of a size greater than 1/2” on either axis.
Two or more notes joined by any means.
Excessively crumpled or crinkled.
Preparing New or Uncirculated Notes
Remove the band around each bundle of notes. Separate the notes
from each other by:
•
•
•
Striking the bundle hard against the edge of a table or similar
object.
Flipping through each bundle of notes in both directions at each
end.
Using a Note Counter.
Preparing Used Notes
Note: Used notes should not be limp and should be reasonably
clean.
•
•
•
•
Remove the band around each bundle of notes.
Remove foreign objects (e.g. pins, paper clips, crumbs, etc).
Remove torn or very worn notes.
Straighten any folded notes.
TRITON SYSTEMS, INC.
Figure 4-1. The orientation of
bowed notes.
4-2
OPERATION MANUAL - MODEL 9610
SECTION 4 - CURRENCY HANDLING
Removing the Note Tray
1. Ensure the terminal is not in use before removing the note
tray! Removing the note tray while the machine is in operation
(processing customer transactions, performing close
operations, etc.) can cause the terminal to enter an “Out of
Service” condition!
2. Open the outer fascia panel to gain access to the security
container door, using the key lock on the front of the panel.
Open the combination lock on the security container door and
open the door to gain access to the dispensing mechanism.
Figure 4-2. Removing a note tray
from the dispensing mechanism.
3. To remove the note tray, grasp the tray handle and slide the
tray out of the mechanism (See Figure 4-2).
Removing Rejected Notes
The reject compartment is located nearest the handle side of the
note tray. Check the compartment for rejected notes. Remove any
notes present.
You may wish to record the denomination and number of notes for
use when balancing the note tray against the tray/day close records.
Figure 4-3. Removing rejected notes.
Loading the Note Tray
1. Move the pusher plate to the rear of the tray (toward the handle).
Ensure the pusher plate is fully back. Maintain pressure on the
pusher plate as needed while loading notes.
2. IMPORTANT: The shape of some notes may be affected by
conditions of storage or bundling, preventing them from forming
neat, even piles. If not corrected, such conditions may cause
notes to be rejected by the dispensing mechanism.
To compensate for the most common conditions of slanting or
cupped note piles, follow the directions given next.
Notes with no apparent shape problems are referred to as
“common” notes.
TRITON SYSTEMS, INC.
Figure 4-4. Loading note tray with
currency.
4-3
OPERATION MANUAL - MODEL 9610
•
SECTION 4 - CURRENCY HANDLING
Slanting pile
To avoid dispensing problems caused by a “slanting” pile, put
the notes in neat bundles of no more than ½ to ¾ inches in
thickness (100-200 notes). Turn every other bundle around to
minimize slanting of the pile (bundle should have the same
height on both sides, if possible).
•
Cupped bundle
To avoid dispensing problems caused by cupped bundles, turn
all the bundles with the cupped side towards the dispense
opening of the note tray (opposite end from the handle).
•
Alternate slanted
bundles.
Turn cupped sides
toward dispense
opening.
Mixed (Slanting and Cupped) bundles
Separate the mixed currency into neat bundles of 100-200 notes
of each type. Place the cupped bundles nearest the dispense
opening of the tray, with the cupped side facing the opening.
Turn every other slanted bundle around to give the bundles
the same height on both sides and place after the cupped
bundles.
•
Old and New Notes
Always place the bundles containing old notes into the cassette
first (nearest the handle) and bundles containing new notes
last (nearest the dispense opening).
•
Common notes
Simply place the prepared bundles in the tray.
Place old notes
together.
Figure 4-5. Compensating for
various note conditions.
TRITON SYSTEMS, INC.
4-4
OPERATION MANUAL - MODEL 9610
SECTION 4 - CURRENCY HANDLING
3. Release the pusher plate against the notes.
4. Level the note pile. Compress the note pile slightly by hand.
Single notes must not protrude from the bundle.
Note: When loading the note tray to full capacity, make sure
that the pusher plate has a leeway of approximately 1/4-inch
(5 mm) between the wall plate and the pusher plate .
5. Using the handle, slide the note tray into the dispensing
mechanism. Make sure the note tray is fully inserted!
Figure 4-6. Release packer plate.
Figure 4-7. Level the note pile.
Figure 4-8. Slide note tray into
dispenser mechanism.
TRITON SYSTEMS, INC.
4-5
SECTION 5
MANAGEMENT FUNCTIONS
MANAGEMENT FUNCTIONS
CLOSE
DIAGNOSTICS
PASSWORD
MAINTENANCE
LANGUAGE
IDIOMA
TERMINAL
CONFIGURATION
JOURNAL
EXIT
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
INTRODUCTION
This section describes the Management Functions available for
controlling the Cash Dispenser. When the CUSTOMER WELCOME
screen is displayed, you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next.
ACCESSING THE MANAGEMENT FUNCTIONS MENU
1.) Press and hold down the <BLUE> key; while holding down the
<BLUE> key, press the <1> key. Release both keys. After a
moment the Top Menu will be displayed.
2.) At the Top Menu (see figure below), select MANAGEMENT
FUNCTIONS.
3.) Enter the Master or Administration password at the Password
Entry display (see figure below). The factory default MASTER
PASSWORD is ‘123456’. The factory default
ADMINISTRATION PASSWORD is ‘987654’.
When a valid password is entered, the Management Functions
menu (see the figure on the next page) will be displayed. Once
you have entered the Management Functions Menu you may perform any of the functions allowed by the type of password used.
The ADMINISTRATION password allows access to a limited group
of functions such as CLOSE, DIAGNOSTICS, etc. The MASTER
PASSWORD allows access to all functions performed with the
ADMINISTRATION password plus access to the Cash Dispenser
configuration functions.
Each MANAGEMENT FUNCTION description will include the function name, instructions for accessing the function, a factory default
value (if applicable) and any error conditions associated with the
use of the function.
FUNCTION AVAILABILITY
Some function screens or options described on the following pages
may be present but not accessible on your Cash Dispenser. In
these cases when you attempt to access the function you will receive a message informing you that the feature or hardware required to support it is not available.
TRITON SYSTEMS, INC.
5-2
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
In other cases a function screen or option described here may not
even be present in the Management Functions for your particular
Cash Dispenser. In such cases this is because the function is not
available in the version of terminal operating software currently
loaded in the unit.
You may also notice that the factory default values for some functions on your terminal may differ from the values shown in this
manual. Again, this is because versions of the terminal operating
software customized for a particular processor may require nonstandard default values for some parameters.
MANAGEMENT FUNCTIONS CHART
The chart on the next page shows the organization of the various
Management Functions. You can use this chart to quickly navigate
to a particular function, or simply to see how functions are grouped
and related together at different “levels” of the menu structure.
TRITON SYSTEMS, INC.
5-3
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
MANAGEMENT FUNCTIONS LOOK-UP TABLE
MANAGEMENT FUNCTIONS
2
DIAGNOSTICS
3
5
LANGUAGE/IDIOMA
JOURNAL
6
7
PASSWORD MAINTENANCE
8
TERMINAL CONFIGURATION
1
CLOSE
5-7
5-16
2
SCHEDULE CLOSE
TRIAL CASSETTE BALANCE
5-8
5-10
5-11
STATUS
PURGE
TEST DISPENSE
FORMAT MEMORY EXP. CARD
TEST RECEIPT PRINTER
VERSION #’S
MORE DIAGNOSTICS
5-17
5-18
5-19
5-20
5-21
5-22
5-23
RESET/TEST MODEM
SCAN CARD
5-34
5-37
SEND TERMINAL TOTALS
ENTER QTY IN CASSETTE
CASSETTE CLOSE
5-13
5-14
5-15
5-30
5-26
CLOSE
TRIAL CLOSE
DAY CLOSE
5-12
DIAGNOSTICS
3
4
MORE DIAGNOSTICS
4
5-24
5-25
LANGUAGE / IDIOMA
5
ENGLISH / INGLES
SPANISH / ESPANOL
ENABLE CUSTOMER OPTION
DISABLE CUSTOMER OPTION
5-27
5-28
5-29
5-29
PRINT THE JOURNAL
CLEAR JOURNAL
PRINT THE LAST X ENTRIES
5-31
5-32
JOURNAL
6
5-33
PASSWORD MAINTENANCE
7
MASTER PASSWORD
8
PRINTER SETTINGS
ADMINISTRATION PASSWORD
5-36
5-35
TERMINAL CONFIGURATION
9
RANDOM/LEVEL COUPONS
10
CHANGE MESSAGES
11
TERMINAL PARAMETERS
12
DATE/TIME FUNCTIONS
25
TRANSACTION TYPES
27
5-129
5-124
28
ACCOUNT TYPES
5-38
5-42
5-48
SET PRINT LENGTH
LOW RECEIPT PAPER
PRINTER GRAPHICS
5-39
5-40
5-41
ENTER LEVEL PRIZE MSG.
ENTER RANDOM PRIZE MSG.
ENABLE/DISABLE COUPONS
5-43
5-44
5-45
MARKETING MESSAGE
SURCHARGE MESSAGES
WELCOME MESSAGE
SURCHARGE OWNER
EXIT MESSAGE
STORE MESSAGE
TERMINAL OWNER
5-49
5-50
5-52
5-53
5-54
5-55
5-56
SET TERMINAL #
RESET SEQ #
SURCHARGE MODE
5-58
5-59
5-60
SURCHARGE PERCENT
ENABLE/DISABLE SURCHARGE
SURCHARGE LOCATION
5-61
5-62
5-63
LOW CURRENCY
INTERNATIONAL CURRENCY
MAXIMUM AMOUNT
MULTIPLE AMOUNT
EXTENDED AMOUNT
FAST CASH AMOUNT
5-68
5-69
5-70
5-71
5-72
5-73
5-57
5-130
PRINTER SETTINGS
9
RANDOM / LEVEL PRIZE MESSAGE
10
SET LEVEL PRIZE AMOUNT
5-46
SET RANDOM WINNING %
5-47
CHANGE MESSAGES
11
TERMINAL PARAMETERS
12
13
CASSETTE SETUP
14
5-67
KEY MANAGEMENT
5-74
15
TELEPHONE
5-85
16
MORE
18
5-97
SURCHARGE MODE
13
BLOCK ISO’S
5-64
SURCHARGE AMOUNT
5-66
CASSETTE SETUP
14
TRITON SYSTEMS, INC.
5-4
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
MANAGEMENT FUNCTIONS LOOK-UP TABLE
KEY MANAGEMENT
15
ENTER MAC MASTER KEY
ENTER PIN MASTER KEY
INJECT MASTER KEY
ENTER MAC WORKING KEY
ENTER PIN WORKING KEY
DOWNLOAD WORKING KEYS
5-75
5-77
5-79
5-80
5-82
5-84
PRIMARY NUMBER
BACKUP NUMBER
DATAPAK ACCESS CODE
COMPUSERVE ID
MODEM SETUP
5-86
5-87
5-88
5-90
5-91
DIAL MODE
DIAL RATE
BAUD RATE
5-92
5-93
5-94
ADJUST VOLUME/CONTRAST
RECEIPT OPTION
TRITON CONNECT
5-98
5-99
5-100
PRIMARY NUMBER
BACKUP NUMBER
ALARM NUMBERS
5-101
5-102
5-103
PRIMARY
BACKUP
5-104
5-105
STATUS MONITORING
HEARTBEAT MESSAGE
5-109
5-110
TELEPHONE
16
PREDIAL ON/OFF
5-89
17
MODEM SETUP
17
MODEM SETUP STRING
RESET/TEST MODEM
5-95
5-96
MORE (TERMINAL PARAMETERS)
18
19
ATM MONITORING
21
22
AD SCREENS
COMMUNICATION HEADER
MORE
5-113
5-114
5-115
5-108
TRITON CONNECT
19
20
ENABLE/DISABLE CALL BACK
ENABLE/DISABLE T. CONNECT
5-106
5-107
ALARM NUMBERS
20
ATM MONITORING
21
MORE (MORE TERMINAL PARAMETERS)
22
ALARM THRESHOLDS
23
VIEW/MODIFY OPTIONS
24
5-116
5-120
LOW CASH THRESHOLD
SET LOW CASH THRESHOLD
JOURNAL THRESHOLD
SET JOURNAL THRESHOLD
SCHEDULE JOURNAL
SET SCHEDULED JOURNAL
5-117
5-116
5-118
5-116
5-119
ACTIVATE
DEACTIVATE
SELECT FEATURE NUMBER
5-121
5-122
5-123
25
SET DATE FORMAT
SET DATE/TIME
5-125
5-126
26
SET DATE
SET TIME
5-127
5-128
27
TRANSFERS
BALANCE INQUIRIES
5-129
5-129
28
SAVINGS
CREDIT CARD
5-130
5-130
ALARM THRESHOLDS
23
5-116
VIEW / MODIFY OPTIONS
24
DATE/TIME FUNCTIONS
26
SET DATE/TIME
TRANSACTION TYPES
ACCOUNT TYPES
TRITON SYSTEMS, INC.
5-5
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MANAGEMENT FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the MANAGEMENT FUNCTIONS option from the Top Menu
(see page 5-2 for instructions on how to access the Top menu).
DESCRIPTION:
The MANAGEMENT FUNCTIONS menu allows the terminal operator to access the following functions:
1.)
2.)
3.)
4.)
5.)
6.)
CLOSE
DIAGNOSTICS
LANGUAGE/IDIOMA
JOURNAL
PASSWORD MAINTENANCE
TERMINAL CONFIGURATION
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-6
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the CLOSE option from the MANAGEMENT FUNCTIONS
screen to view the options available from the SELECT CLOSE
FUNCTION menu.
DESCRIPTION:
The SELECT CLOSE FUNCTION menu allows the terminal operator to perform the following functions:
1.)
2.)
3.)
4.)
5.)
6.)
7.)
SCHEDULE CLOSE
TRIAL CASSETTE BALANCE
TRIAL CLOSE
DAY CLOSE
SEND TERMINAL TOTALS
ENTER QTY. IN CASSETTE
CASSETTE CLOSE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-7
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SCHEDULE CLOSE
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTION screen.
2.) Select SCHEDULE CLOSE.
DESCRIPTION:
NOTE: ATM Software Version 4.0 (or later) is required to support
the Schedule Close function.
This function allows you to turn on or off the SCHEDULE CLOSE
feature. It also provides access to the CHANGE SCHEDULE function, which allows you to specify the time of day when a CLOSE
process will be automatically initiated (if the SCHEDULE CLOSE
feature is turned ON). When the feature is turned OFF, the close
procedure must be initiated manually.
The current state of the SCHEDULE CLOSE feature is shown as
either ON or OFF in the label on the left-hand side of the display.
Press the button next to this label to toggle the state of the feature
between ON and OFF.
The close information will be written to the Electronic Journal, allowing it to be printed out, or retrieved by a remote computer
equipped with Triton Connect software (version 3.0 or later). Day
Close reports initiated by this function will not be printed by the
receipt printer.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-8
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CHANGE SCHEDULE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENTFUNCTION screen.
2.) Select SCHEDULE CLOSE.
3.) Select CHANGE SCHEDULE.
DESCRIPTION:
This function is used to set the time, in hours and minutes, at which
the terminal will automatically initiate contact with the processor
and perform a close operation. The time is entered in the form
‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the fields themselves.
Press the ‘2’ key on the keypad to change the AM/PM setting to
‘AM’; press the ‘7’ key to change the setting to ‘PM.’
Press CLEAR to erase everything and start over. Press the BACKSPACE key to back up and erase a single character. Press QUIT
to escape without doing anything. Press SET TIME to load the
entered time into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-9
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TRIAL CASSETTE BALANCE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTION screen.
2.) Select TRIAL CASSETTE BALANCE.
DESCRIPTION:
Selecting this function prints a receipt summarizing activity on the
cassette since the last CASSETTE CLOSE was performed. The
totals are not cleared (set to zero) or reported to the host during a
trial cassette close.
The following information is provided:
1.) START. Includes the starting quantity of notes in the cassette,
and the total value of this quantity.
2.) DISPENSED. Shows the number of notes that have been
dispensed and the value of this quantity of notes.
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
Term# 000000000000000
Date:
03/11/01
Time:
10:04:45 AM
TRIAL CASSETTE CLOSE
3.) REMAINING. Shows the number of notes remaining in the
cassette, and the total value of these notes.
4.) VALUE OF EACH DOC. The denomination of the notes in the
cassette.
START
DISPENSED
REMAINING
5.) TRANSACTIONS. The number of transactions that have
occurred since the last.
QTY
____
500
100
____
400
AMT
______
5000
1000
______
4000
VALUE OF EACH DOC.
$10.00
TRANSACTIONS:
REJECTS:
100
0
6.) REJECTS. The number of reject events. Rejects can involve
more than a single note per event.
ERROR CONDITIONS:
Sample TRIAL CASSETTE CLOSE
receipt.
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-10
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TRIAL CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2.) Select TRIAL CLOSE.
DESCRIPTION:
The TRIAL CLOSE function is used during the daily close procedure. It does the same thing as DAY CLOSE, except that the totals are not cleared.
The report printed by the TRIAL CLOSE is used to balance your
Cash Dispenser before you actually balance with your processor.
It contains information obtained from the processor and information that is obtained from the terminal itself.
Typically, you would do a TRIAL CLOSE to get the totals from the
Cash Dispenser.
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
Term# 000000000000000
Date:
03/11/01
Time:
10:04:45 AM
TRIAL DAY CLOSE
The report shows the total number of customer transactions (Withdrawals, Inquiries and Transfers) recorded by the host processor
and the terminal since the last Day Close was performed. The twocolumn format allows the host and terminal totals in each category
to be easily compared. The ‘Settlement $’ value is the host
processor’s record of the total currency dispensed from the terminal since the last Day Close was performed.
ERROR CONDITIONS:
Withdrawals
Inquiries
Transfers
HOST
__________
100
0
0
SETTLEMENT $
1000.00
TERMINAL
__________
100
0
0
1000.00
Sample TRIAL DAY CLOSE receipt.
A call to the processor host computer is required to complete the
operation. If the call to the host is not completed successfully, a
warning (***HOST TOTALS NOT RECEIVED***) will be printed on
the report.
TRITON SYSTEMS, INC.
5-11
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DAY CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen.
2.) Select DAY CLOSE.
DESCRIPTION:
The DAY CLOSE Function is used to complete daily balancing of
the Cash Dispenser with the processor. The DAY CLOSE is performed to clear the totals and switch to the next business day. This
function prints a report summarizing all of the activity done by the
Cash Dispenser since the last DAY CLOSE was completed. The
information includes a total of all transactions.
This function also calls your host processor’s computer and commands it to download the totals it has accumulated for the current
business day.
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
Term# 000000000000000
Date:
03/11/01
The DAY CLOSE is normally completed as the final step in the
daily balancing process. The DAY CLOSE report is printed to the
receipt printer. The TRIAL CLOSE function does the same thing
as the DAY CLOSE, except that the totals are not cleared. See the
TRIAL CLOSE function for more information.
NOTE: If the DAY CLOSE is not performed at the same time as the
processors’ day close, the host and terminal totals may not match.
Time:
10:04:45 AM
DAY CLOSE
Withdrawals
Inquiries
Transfers
HOST
__________
100
0
0
SETTLEMENT $
1000.00
TERMINAL
__________
100
0
0
1000.00
ERROR CONDITIONS:
A call to the processor host computer is required to complete the
operation. If the call to the host is not completed successfully, a
warning (***HOST TOTALS NOT RECEIVED***) will be printed on
the report.
TRITON SYSTEMS, INC.
Sample DAY CLOSE receipt.
5-12
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SEND TERMINAL TOTALS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTION screen.
2.) Select SEND TERMINAL TOTALS.
DESCRIPTION:
This function allows you to turn on or off the REPORT TERMINAL
TOTALS feature. When the feature is turned ON, the terminal will
send accumulated totals information to the processor during the
close operation. Terminal totals include the total value of all
withdawal, inquiry and transfer transactions that have occurred
since the last close operation (see the description of the DAY
CLOSE function for additional information).
The current state of the SEND TERMINAL TOTALS feature is
shown as either ON or OFF in the label on the left-hand side of the
display. Press the button next to this label to toggle the state of the
feature between ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-13
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENTER QTY. IN CASSETTE
FACTORY DEFAULT: ‘0’
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTION screen.
2.) Select ENTER QTY. IN CASSETTE.
DESCRIPTION:
The ENTER QTY. IN CASSETTE function allows entry of the number of documents in the cassette. This number is used as a starting point for the cassette close report, the Dispense Counter value
on the Receipt Printer Report and the Low Cash Threshold feature. Enter the total number of documents in the cassette and press
<OK>.
NOTE: Enter the number of documents placed in a cassette, not
the value of those documents.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-14
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CASSETTE CLOSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select CLOSE from the MANAGEMENT FUNCTION screen.
2.) Select CASSETTE CLOSE.
DESCRIPTION:
The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the Cash Dispenser. This
function prints a report summarizing all activity on the Cash Dispenser for the selected cassette since the last CASSETTE CLOSE
was completed. The report includes a total of all transactions.
The CASSETTE CLOSE is normally completed as the final step in
balancing the currency cassette before removing it to be replenished. The CASSETTE CLOSE report is printed to the Receipt
Printer. Completing a CASSETTE CLOSE clears the cassette total from the Cash Dispenser.
NOTE: The Cassette Close operation also resets the number of
bills loaded in the cassette to zero (0). After performing a cassette
close, use the “ENTER QTY IN CASSETTE” function to enter the
number of bills in the cassette.
ERROR CONDITIONS:
** THIS IS LINE 1 OF THE STORE MESSAGE *
** THIS IS LINE 2 OF THE STORE MESSAGE *
** THIS IS LINE 3 OF THE STORE MESSAGE *
** THIS IS LINE 4 OF THE STORE MESSAGE *
Term# 000000000000000
Date:
03/11/01
CASSETTE CLOSE
START
DISPENSED
REMAINING
There are no error conditions directly associated with this function.
Time:
10:04:45 AM
QTY
____
500
100
____
400
AMT
______
5000
1000
______
4000
VALUE OF EACH DOC.
$10.00
TRANSACTIONS:
REJECTS:
100
0
Sample CASSETTE CLOSE receipt.
TRITON SYSTEMS, INC.
5-15
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
DESCRIPTION:
Select one of the following to perform the appropriate DIAGNOSTICS test:
1.) Select STATUS to determine the operational status of the Cash
Dispenser.
2.) Select PURGE to complete a PURGE cycle on the dispensing
mechanism.
3.) Select TEST DISPENSE to perform a combined dispense and
reject operation on the dispensing mechanism.
4.) Select FORMAT MEMORY EXPANSION CARD to erase the
contents of a memory Expansion Card and to prepare the card
to receive new data.
5.) Select the TEST RECEIPT PRINTER option to test the
operation of the Receipt Printer.
6.) Select the VERSION #’S option to display a screen that
provides version numbers for
the
v a r i o u s
components of the terminal operating software.
7.) Select the MORE DIAGNOSTICS option to access the following
diagnostic functions:
RESET/TEST MODEM. Select this option to verify that a
modem is installed and that it is capable of being configured.
SCAN CARD. Select this option to to verify that a customer’s
ATM or credit card can be read by the terminal card reader.
NOTE: The diagnostics options do not have a time-out associated
with them. You must manually exit the diagnostics mode when
you are finished.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-16
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: STATUS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMEN FUNCTIONS
screen.
2.) Select the STATUS option.
DESCRIPTION:
The STATUS command is used to check the status of four functional areas of the dispensing mechanism. These areas are the
current Status of Count Sensors, the current Double Detect status, the current average thickness of the documents being dispensed, and the current average length of the documents being
dispensed. Any of the following sets of return codes will indicate
that all of the areas are operating normally:
1.)
‘40 40/50 40 36’
2.)
‘50 40/50 40 36’
3.)
‘44 40/50 40 36’
4.)
‘54 40/50 40 36’
Note that the value of the second number in a set of return codes
may be either 40 or 50 (40/50). The cancel button must be pressed
to return to the diagnostic’s menu.
ERROR CONDITIONS:
If any code other than what is indicated above is displayed contact
your service provider for assistance.
TRITON SYSTEMS, INC.
5-17
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PURGE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the PURGE option.
DESCRIPTION:
The purge command instructs the dispenser to remove all documents from the feed path. When the purge command is used to
clear the feed path following a jam or failure of the dispenser, some
or all of the notes may pass out of the exit slot depending on their
location and the fault condition. The return code for a successful
Purge is ‘20 20 20’. Press the cancel key to return to the diagnostics menu.
ERROR CONDITIONS:
If any code other than ‘20, 20, 20’ is displayed contact your service
provider for assistance.
TRITON SYSTEMS, INC.
5-18
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TEST DISPENSE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the TEST DISPENSE option.
DESCRIPTION:
This command instructs the dispensing mechanism to dispense
one note from the cassette into the reject box. This test exercises
the dispenser without sending notes out the exit. A return code of
‘20 20 21’ indicates a successful test dispense. Press the cancel
key to return to the diagnostics menu.
ERROR CONDITIONS:
If any code other than ‘20 20 21’ is displayed contact your service
provider for assistance.
TRITON SYSTEMS, INC.
5-19
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: FORMAT MEMORY EXP. CARD
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the FORMAT MEMORY EXPANSION CARD option.
DESCRIPTION:
All Memory Expansion Cards are shipped from the factory formatted and ready to accept downloaded Ad Graphics files. Normally,
it will only be necessary to format a memory Expansion cardto
erase the existing files, or in the event a file becomes corrupted. If
it becomes necessary to format a Memory Expansion Card, it can
be accomplished from either the local terminal or through commands downloaded from a Triton Connect Host Computer.
CAUTION: Formatting a Memory Expansion Card will erase all
files stored on the card. Do not format a Memory Expansion Card
unless you have the capability to download files to the terminal.
When the SELECT MEMORY CARD TO FORMAT screen is displayed, the options that are made available are MEMORY CARD 1
or MEMORY CARD 2. Selecting either will begin the formatting
process.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-20
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TEST RECEIPT PRINTER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the TEST RECEIPT PRINTER option.
DESCRIPTION:
This command will print two lines of text on the receipt printer and
then advance and cut the paper. The text should be 42 characters
wide. The remainder of the information on the TEST RECEIPT
PRINTER print out is terminal configuration data. If the printer test
fails to print two lines of 42 characters, fails to advance the paper,
or fails to cut the paper, contact your service provider for assistance. A return code of ‘00’ indicates a successful printer test.
ERROR CONDITIONS:
If any code other than ‘00’ is displayed contact your service provider for assistance.
Primary Phone Number: 5555555
Secondary Phone Number:
Compuserve Routing ID:
Touch Tone, 1200 Baud, Dial Rate: 70
7 data bits, even parity
CHECKING is spelled:
CHECKING
Dispense Counter:
2193
Mode:Demo
Surcharging is disabled
Optional Receipt Printing is disabled
Term#
000000000000000
Terminal Owner:
Surcharge Owner:
Surcharge Amount:
12345678901234567890123456789012
12345678901234567890123456789012
Date:
03/11/01
Time:
10:05:51 AM
Low paper checking is disabled
1.00 % 0
Bill size checking is enabled
Program Version: SA-DEMO.14
10/19/99
Bill Size:
Maximum Withdrawal Amount:
Cassette Low Checking is disabled
Table Version:
10/12/99
Fast Cash Amounts:
Eprom Version:
SD02.02B60
ST-9610.14
Double Encryption is disabled
05/24/99
10.00
20.00
30.00
40.00
50.00
MACing is Disabled
Printed date format: MMDDYY
Language is ENGLISH
Mkey index: 0
PIN Master Key Check Digits: E72B0A
PIN Working Key Check Digits: 8CA64D
Extended amount is disabled
Status monitoring is disabled
SPED version: SP-01.00
Quad serial board is installed
EPROM does support quad serial board
LED sign is not installed
10.00
500.00
Heartbeat is disabled
AD screens are enabled
Eeceipt graphics are enabled
Prize Coupon printing is disabled
Latin-American syle receipt is disabled
Level prize amount:
Random prize %: 100
Scheduled day close is disabled
50.00
Minimum lines per receipt: 35
Sample RECEIPT PRINTER test results.
TRITON SYSTEMS, INC.
5-21
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: VERSION #’S
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the VERSION #’S option.
DESCRIPTION:
This function displays the version information for the terminal software that is running in the Cash Dispenser. Normally you do not
need to access this function unless you are asked to by service
personnel.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-22
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MORE DIAGNOSTICS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select the MORE DIAGNOSTICS option.
DESCRIPTION:
This screen allows you to select additional diagnostics functions.
The functions available are RESET/TEST MODEM, which performs
a functional test of the modem hardware, and SCAN CARD, which
enables you to test a customer’s ATM or credit card for proper
operation in the terminal card reader.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-23
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: RESET/TEST MODEM
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select MORE DIAGNOSTICS.
3.) Select the RESET/TEST MODEM option.
DESCRIPTION:
This test confirms that the CPU Module can communicate with the
modem and that the modem can be configured. This test does not
test the ability of the modem to communicate on the phone line. If
the RESET/TEST MODEM TEST fails, contact your service provider for assistance. Press the cancel key to return to the
diagnostic’s menu.
If the test is successful, the following message screen will be displayed:
ERROR CONDITIONS:
If the test fails, an error message will be displayed.
TRITON SYSTEMS, INC.
5-24
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SCAN CARD
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS
screen.
2.) Select MORE DIAGNOSTICS.
3.) Select the SCAN CARD option.
DESCRIPTION:
The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip. This can be done on a customer card that doesn’t seem to work in the Cash Dispenser. If the
customer complains of card read errors, first make sure that he or
she is inserting the card correctly. Then try to read the card with
SCAN CARD. If the card can be read properly, the information
from track 1 and track 2 will be displayed. A card need only have
a readable track 2 to operate successfully in the Cash Dispenser.
A series of prompt screens direct the user to first INSERT the card
to be scanned (shown above) and then to REMOVE it, after which
the results of the scan are presented, as shown in the following:
ERROR CONDITIONS:
If the card is damaged or not a standard format, the screen will
display an error message. If this happens, the card cannot be
used for transactions on the Cash Dispenser.
TRITON SYSTEMS, INC.
5-25
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: LANGUAGE/IDIOMA
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
Select the LANGUAGE/IDIOMA option from the MANAGEMENT
FUNCTIONS screen to view the additional options available.
DESCRIPTION:
This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display. Current language options include English or Spanish (certain international versions of terminal software provide a French option instead of Spanish), and a customer option feature enables or disables customer-selection of the language in which text is presented
on the LCD display.
1.)
2.)
3.)
4.)
ENGLISH / INGLES
SPANISH / ESPANOL
ENABLE CUST. OPTION
DISABLE CUST. OPTION
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-26
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENGLISH/INGLES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select the LANGUAGE/IDIOMA
MANAGEMENT FUNCTIONS screen.
2.) Select the ENGLISH/INGLES option.
option
from
the
DESCRIPTION:
Choosing this function when the DISABLE CUST. OPTION is selected will set the LCD screen to display only English text during a
transaction.
Choosing this function when the ENABLE CUST. OPTION is selected will present customer transaction text in English initially, but
will allow the customer to choose English or Spanish (or French
for some versions of terminal software).
In addition to the customer transactions taking place in the English
language, all Management Functions will be presented in English.
All receipts will be printed in English text, as well.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-27
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SPANISH/ESPANOL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select the LANGUAGE/IDIOMA option
MANAGEMENT FUNCTIONS screen.
2.) Select the SPANISH/ESPANOL option.
from
the
DESCRIPTION:
NOTE: Some versions of international software replace the Spanish language option with French.
Choosing this option when the DISABLE CUST. OPTION is selected will display only Spanish text during a transaction.
Choosing this option when the ENABLE CUST. OPTION is selected will give the customer the option of completing the transaction in either English or Spanish.
In addition to the transaction taking place in the Spanish language,
all Management Functions will be presented in Spanish.
Some terminal software versions support the printing of receipts
in Spanish.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-28
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENABLE/DISABLE CUST. OPTION
FACTORY DEFAULT: ‘OPTION IS: DISABLED’
ACCESS INSTRUCTIONS:
1.) Select the LANGUAGE/IDIOMA
MANAGEMENT FUNCTIONS screen.
2.) Select either option, as appropriate:
option
from
the
ENABLE CUST. OPTION.
DISABLE CUST. OPTION.
DESCRIPTION:
If the mode is ENABLED, the customer will be offered a bilingual
screen instructing them to select a desired language (currently
English and either Spanish or French depending upon software
version) for the transaction. If the mode is DISABLED, the customer will not be offered this option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-29
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select JOURNAL from the options available at the MANAGEMENT
FUNCTIONS screen.
DESCRIPTION:
Select the JOURNAL function from the MANAGEMENT
FUNCTIONS screen to:
1.) PRINT THE JOURNAL
2.) CLEAR JOURNAL
3.) PRINT THE LAST X ENTRIES
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-30
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRINT JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2.) Select the PRINT JOURNAL option to print all unaudited
records stored in the Electronic Journal.
DESCRIPTION:
The PRINT JOURNAL command is used to automatically print out
any journal entries collected since the last time the journal was
printed. ALL journal records will be printed, whether there are 1 or
2045 records. This command should be used regularly to print the
audit trail of the terminal. This information should be maintained in
case of an inquiry by a customer, and can also be useful in certain
troubleshooting situations.
When this command is run, all unaudited records in the Electronic
Journal are immediately sent to the receipt printer, and subsequently
marked as audited. Any record printed in this fashion will not be
printed again by this command, although it can be printed using
the PRINT LAST X ENTRIES command. When the journal has
finished printing, the SELECT JOURNAL FUNCTION screen will
be displayed.
ERROR CONDITIONS:
If the operation fails, an error message will be displayed.
TRITON SYSTEMS, INC.
5-31
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CLEAR JOURNAL
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2.) Select the CLEAR JOURNAL option to mark all journal entries
stored in the Electronic Journal since the last time the CLEAR
JOURNAL or PRINT JOURNAL functions were completed.
DESCRIPTION:
The CLEAR JOURNAL command is used to mark all unprinted
records in the journal as ‘audited’. This means that they will not be
printed out the next time a PRINT JOURNAL command is performed. Audited records are not erased. They are marked as if
they had been printed. When this function is selected, a confirmation screen prompts the user to answer YES, CLEAR to continue
with operation or NO, CANCEL to quit. If the user answers YES,
CLEAR, the following screen will be displayed:
When the journal has been cleared, the SELECT JOURNAL FUNCTION screen will be displayed. Note that even after this command
has been completed, records are still available for printing by using the PRINT LAST X ENTRIES command.
ERROR CONDITIONS:
If the operation fails, and error message will be displayed.
TRITON SYSTEMS, INC.
5-32
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRINT LAST X ENTRIES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select JOURNAL from the options available at the
MANAGEMENT FUNCTIONS screen.
2.) Select the PRINT LAST X ENTRIES option to print the last X
(where ‘X’ is a number from 1 to 2045) entries stored in the
Electronic Journal.
DESCRIPTION:
This command is used to reprint records from the Electronic Journal, either before or after they have been audited using the CLEAR
JOURNAL or PRINT JOURNAL commands. Records printed out
using this command are not marked in any way. This command
will not affect the operation of the PRINT JOURNAL command.
This command is used for several purposes. It can be used to
reprint records for which the paper trail has been lost or destroyed.
It can also be used to print out records before they are audited, for
diagnostic purposes.
When using this command, the user is prompted to enter the number of the most recently collected records to be printed. It always
operates on the last ‘X’ entries. If an operator needs to see a
transaction that happened about 10 records earlier, entering ‘l3’ a
the prompt will cause the last 13 records to be printed, but not
cleared, from the buffer. This will ensure that the transaction in
question is printed.
Subsequent uses of this command are not cumulative. No pointer
is maintained that ‘moves’ each time this command is run. It always operates on the LAST X ENTRIES.
ERROR CONDITIONS:
Entering a number greater than the number of records in the buffer
memory of the journal will cause all records to be printed. The
buffer memory can contain up to 2045 records at any one time.
TRITON SYSTEMS, INC.
5-33
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PASSWORD MAINTENANCE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen.
DESCRIPTION:
The PASSWORD MAINTENANCE Function of MANAGEMENT
FUNCTIONS menu allows access to menus for viewing and changing the following:
1.) MASTER PASSWORD
2.) ADMINISTRATION PASSWORD
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-34
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MASTER PASSWORD
FACTORY DEFAULT: ‘123456’
ACCESS INSTRUCTIONS:
1.) Select the PASSWORD MAINTENANCE option from the
MANAGEMENT FUNCTIONS screen.
2.) Select the MASTER PASSWORD option.
DESCRIPTION:
The MASTER PASSWORD is the highest level password on the
Cash Dispenser. It allows access to all functions except downloading of new software. The MASTER PASSWORD must be entered in order to change the ADMINISTRATION password. The
factory default MASTER PASSWORD is ‘123456’ and should be
changed when the Cash Dispenser is installed.
To change the MASTER PASSWORD, select this function. You
will be prompted to enter your new password. An asterisk (*) will
be displayed in place of the actual digits entered; therefore, you
must enter the password a second time when prompted to confirm
it.
The password can be from 4 to 12 digits long and can contain only
numbers; letters are not allowed.
ERROR CONDITIONS:
A number of feedback screens may appear during password entry.
These screens can appear if the second password entry did not
match the first, you entered an invalid password, or the password
you entered was too short (less than 4 characters).
TRITON SYSTEMS, INC.
5-35
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ADMINISTRATION PASSWORD
FACTORY DEFAULT: ‘987654’
ACCESS INSTRUCTIONS:
1.) Select the PASSWORD MAINTENANCE option from the
MANAGEMENT FUNCTIONS screen.
2.) Select the ADMINISTRATION PASSWORD option.
DESCRIPTION:
The ADMINISTRATION PASSWORD is used to perform daily
management functions. This password DOES NOT allow access
to the TERMINAL CONFIGURATION menu.
This password can only be changed when the MASTER PASSWORD is used to enter the Management FUNCTIONS area. Use
the options provided to VIEW or CHANGE the password, as shown
in the figures below. When the VIEW option is selected, the current password will be displayed for a few seconds. When changing
the password, it must be entered twice, because the characters
entered are not displayed (an asterisk (*) is displayed in place of
each character, for security reasons). The password length can
range from 4 to 12 characters.
ERROR CONDITIONS:
VIEW
A number of feedback screens may appear during password entry.
These screens can appear if the second password entry did not
match the first, you entered an invalid password, or the password
you entered was too short (less than 4 characters).
CHANGE
TRITON SYSTEMS, INC.
5-36
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TERMINAL CONFIGURATION
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.
DESCRIPTION:
The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed:
1.)
2.)
3.)
4.)
5.)
6.)
7.)
PRINTER SETTINGS
RANDOM/LEVEL PRIZE COUPONS
CHANGE MESSAGES
SET TERMINAL PARAMETERS
DATE / TIME FUNCTIONS
TRANSACTION TYPES
ACCOUNT TYPES
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-37
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRINTER SETTINGS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2.) Select the PRINTER SETTINGS option.
DESCRIPTION:
This menu provides access to the following functions:
1.) SET PRINT LENGTH
2.) LOW RECEIPT PAPER
3.) PRINTER GRAPHICS
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-38
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET PRINT LENGTH
FACTORY DEFAULT: ‘35’
ACCESS INSTRUCTIONS:
1.) Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2.) Select the PRINTER SETTINGS option.
3.) Select SET PRINT LENGTH.
DESCRIPTION:
This function sets the minimum length of the receipt provided to
the customer after each transaction.
ERROR CONDITIONS:
Changing the Print Length to less than 35 lines will prevent the
receipt from exiting the front of the Cash Dispenser. This may
cause paper jams that could result in printer damage.
TRITON SYSTEMS, INC.
5-39
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: LOW RECEIPT PAPER
FACTORY DEFAULT: ‘OUT OF SERVICE’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select the PRINTER SETTINGS option.
3.) Choose the LOW RECEIPT PAPER option.
from
the
DESCRIPTION:
After selecting the LOW RECEIPT PAPER ON/OFF option, a screen
displaying,” WHEN RECEIPT PAPER BECOMES LOW, THE ATM
WILL BE OUT OF SERVICE” (or IN SERVICE depending on terminal setup). Change to IN SERVICE or OUT OF SERVICE by
pressing the Screen Key next to the appropriate text and pressing
the EXIT key.
Selecting the IN SERVICE options will allow the terminal to continue to operate after it senses a Receipt Printer Paper Low condition (Error Code 183). Selecting this option will allow the terminal
to operate with low or no receipt paper in the terminal.
Selecting the OUT OF SERVICE option will allow the terminal to
report a Receipt Printer Paper Low condition (Error Code 183),
and will place the terminal in an OUT OF SERVICE condition until
the receipt paper is replenished.
ERROR CONDITIONS:
Error Code 183 – Receipt Printer Paper Low will take the terminal
OUT OF SERVICE. To restore the terminal to normal operation
the paper must be replenished and the Reset Error button pressed
after the terminal has been reset and is displaying the OUT OF
SERVICE screen.
TRITON SYSTEMS, INC.
5-40
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRINTER GRAPHICS
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2.) Select the PRINTER SETTINGS option.
3.) Select PRINTER GRAPHICS.
DESCRIPTION:
The Printed Graphics feature can only be used when an optional
Memory Expansion Card is installed in the terminal. Triton Connect Software Release 1.8 (or above) allows bit mapped graphics
(in ‘.bmp’ format) to be downloaded to the terminal. This graphic
will be printed on the receipt when the PRINTER GRAPHICS option has been ENABLED. This feature cannot be supported with
out the addition of an Expansion Memory Card.
To turn on the PRINTER GRAPHICS feature, choose the ENABLE
option on this screen. To inhibit the PRINTER GRAPHICS feature, press the DISABLE key.
ERROR CONDITIONS:
If PRINTER GRAPHICS is enabled and there are no graphic images loaded into the Expansion Memory Card, the receipt printer
will print normal receipts without graphics. There are no error conditions associated with this function.
TRITON SYSTEMS, INC.
5-41
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: RANDOM/LEVEL PRIZE COUPONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
DESCRIPTION:
This function provides access to the following options, which will
set up terminal operations for issuing printed and dispensed prize
coupons:
1.)
2.)
3.)
4.)
5.)
ENTER LEVEL PRIZE MESSAGE.
ENTER RANDOM PRIZE MESSAGE.
ENABLE/DISABLE COUPON AWARDS.
SET LEVEL PRIZE AMOUNT.
SET RANDOM WINNING %.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-42
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENTER LEVEL PRIZE MSG.
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3.) Select ENTER LEVEL PRIZE MSG.
DESCRIPTION:
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
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F8 Right
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KEY
The LEVEL PRIZE MESSAGE consists of four lines of text that
are printed on the Level Prize receipt and report. The text can be
full alphanumeric text. Enter letters, numbers and punctuation as
follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-43
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENTER RANDOM PRIZE MSG.
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3.) Select ENTER RANDOM PRIZE MSG.
DESCRIPTION:
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
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F7 Ce nte r
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B
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F8 Right
Sp
C
F
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V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
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F7 Ce nte r
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KEY
The RANDOM PRIZE MESSAGE consists of four lines of text that
are printed on the Random Coupon receipt and report. The text
can be full alphanumeric text. Enter desired letters, numbers and
punctuation as follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-44
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENABLE/DISABLE COUPON AWARDS
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3.) Select the ENABLE/DISABLE COUPON AWARDS option.
4.) Select ENABLE OR DISABLE from the menu displayed.
DESCRIPTION:
This function provides access to a menu that allows the operator
to ENABLE or DISABLE all printed coupon awards. If ENABLED,
eligible transactions will be checked for award. If DISABLED, no
coupons will be issued.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-45
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET LEVEL PRIZE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3.) Select the SET LEVEL PRIZE AMOUNT option.
4.) Enter the amount in dollars and press “<OK>”.
DESCRIPTION:
This function sets the threshold level at which the level prize coupon will be printed. Withdrawing an amount equal to or greater
than the value set here will print the level prize coupon.
NOTE: If the level coupon is awarded, the random coupon parameter will not be tested for award.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-46
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET RANDOM WINNING %
FACTORY DEFAULT: ‘0%’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
2.) Select RANDOM/LEVEL PRIZE COUPONS from the
TERMINAL CONFIGURATION menu.
3.) Select the SET RANDOM WINNING % option.
4.) Select the CHANGE option.
5.) Enter the new random percentage and press <OK>.
DESCRIPTION:
This function sets the frequency at which the random prize coupons will be printed. The random coupon is won by a random
number of transactions of any type. The winning percentage can
be set from 0 to 100%. For example, if the winning percentage is
set to 10%, then 1 out of every 10 transactions will be awarded a
prize.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-47
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CHANGE MESSAGES
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
from
the
DESCRIPTION:
The CHANGE MESSAGES option of the TERMINAL CONFIGURATION menu allows information for the following screens to be
changed by the terminal operator or a service technician:
1.)
2.)
3.)
4.)
5.)
6.)
7.)
MARKETING MESSAGE
SURCHARGE MESSAGES
WELCOME MESSAGE
SURCHARGE OWNER
EXIT MESSAGE
STORE MESSAGE
TERMINAL OWNER
ERROR CONDITIONS:
There are no error conditions directly associated with this function
TRITON SYSTEMS, INC.
5-48
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MARKETING MESSAGE
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select MARKETING MESSAGE.
from
the
DESCRIPTION:
The MARKETING MESSAGE function allows you to compose a
message that will appear on any printed products that include the
store message (e.g. customer receipts, day closes, coupons, etc.).
The message can be up to four lines long. Enter letters, numbers
and punctuation as follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
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F7 Ce nte r
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B
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K
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F8 Right
Sp
C
F
I
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V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
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F7 Ce nte r
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KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-49
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE MESSAGES
FACTORY DEFAULT: ‘STANDARD’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select SURCHARGE MESSAGES
from
the
DESCRIPTION:
This function is used to select the surcharge message that will be
displayed to the customer. Press the button next to the desired
message to select it. Message options STANDARD, A, B and C
are accessed from the first SURCHARGE OPTION SCREEN. The
MORE option leads to a second screen containing message options D, E, F, G, and H.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
CUSTOM-A
STANDARD
TRITON SYSTEMS, INC.
CUSTOM-B
5-50
OPERATION MANUAL - MODEL 9610
CUSTOM-C
SECTION 5 - MANAGEMENT FUNCTIONS
CUSTOM-F
CUSTOM-D
CUSTOM-G
CUSTOM-E
CUSTOM-H
TRITON SYSTEMS, INC.
5-51
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: WELCOME MESSAGE
FACTORY DEFAULT: ‘WELCOME TO MINIATM’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select Welcome Message.
from
the
DESCRIPTION:
The Welcome Message consists of three lines of text that are printed
at the top of the customer welcome screen. The text can be full
alphanumeric text. Enter letters, numbers and punctuation as follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
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F7 Ce nte r
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K
N
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F8 Right
Sp
C
F
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V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
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F7 Ce nte r
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F8 Right
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KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-52
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE OWNER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select SURCHARGE OWNER.
from
the
DESCRIPTION:
The name of the SURCHARGE OWNER is stored in the terminal
and printed on the Receipt Printer Test Report. The name of the
SURCHARGE OWNER is entered directly into the terminal.
To enter a digit 0-9, simply press the key that has that digit. To
enter a letter, first press the <BLUE> key, then press the key that
has the letter you want on it. The first press of the key will display
the first character above the number. Subsequent presses will
display the characters in sequence. When the character you want
is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter.
If your next character is a letter, you must press the <BLUE> key
again.
The name can be up to 18 characters long.
ERROR CONDITIONS:
There are no error conditions directly associated with this function
TRITON SYSTEMS, INC.
5-53
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: EXIT MESSAGE
FACTORY DEFAULT: ‘THANK’S FOR USING MINIATM’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select EXIT MESSAGE.
from
the
DESCRIPTION:
The Exit Message consists of three lines of text that are printed on
the terminal display at the conclusion of a transaction. The text
can be full alphanumeric text. Enter letters, numbers and punctuation as follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
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J
M
P
T
W
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F7 Ce nte r
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B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
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c
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u
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F8 Right
&
c
f
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s
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=
KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-54
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: STORE MESSAGE
FACTORY DEFAULT: SEE NOTE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select STORE MESSAGE.
from
the
DESCRIPTION:
The STORE MESSAGE consists of four lines of text that are printed
on the customer receipt. The text can be full alphanumeric text.
Enter letters, numbers and punctuation as follows:
The keys along either side of the display are used with the numeric
keys on the main keypad to permit entry of alphanumeric characters. The keys on the left side of the display are designated <F1>
through <F4>. The keys on the right side of the display are <F6>
through <F8>. The <F1> key centers the text on the line where the
cursor appears. The <F2> key erases all text in the current message. <F3> clears the text on the line the cursor is currently appearing.
1
2
3
4
5
6
7
8
9
0
No Shift
1
2
3
4
5
6
7
8
9
0
F6 Le ft
Q
A
D
G
J
M
P
T
W
,
F7 Ce nte r
Z
B
E
H
K
N
R
U
X
.
F8 Right
Sp
C
F
I
L
O
S
V
Y
-
No Shift
!
@
#
$
%
^
&
*
(
)
F6 Le ft
q
a
d
g
j
m
p
t
w
’
F7 Ce nte r
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b
c
h
k
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u
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+
F8 Right
&
c
f
i
l
o
s
v
y
=
KEY
F4
UPPER
F4
LOWER
The <F4> Key is used similarly to a CAPS LOCK key on a computer keyboard. Pressing the <F4> key toggles between uppercase and lowercase. To enter an alphabetic or punctuation character, one of the <F6> through <F8> keys must be pressed, followed by one of the numeric keys. The resultant character will be
as indicated in the table. Press the <OK> key to save the changes
made. If you make a mistake and want to start over, press the
CANCEL key to discard any changes made to that point.
NOTE: ‘*THIS IS LINE (1-4) OF THE STORE MESSAGE*’
ERROR CONDITIONS:
There are no errors directly associated with this function.
TRITON SYSTEMS, INC.
5-55
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TERMINAL OWNER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select CHANGE MESSAGES.
3.) Select TERMINAL OWNER.
from
the
DESCRIPTION:
The name of the TERMINAL OWNER is stored in the terminal and
displayed to the customer in the surcharge warning message. The
name is entered directly into the terminal.
To enter a digit 0-9, simply press the key that has that digit. To
enter a letter, first press the <BLUE> key, then press the key that
has the letter you want on it. The first press of the key will display
the first character above the number. Subsequent presses will
display the characters in sequence. When the character you want
is displayed, press the <RIGHT ARROW> key to ‘lock in’ the letter.
If your next character is a letter, you must press the <BLUE> key
again.
The name can be up to 18 characters long.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-56
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TERMINAL PARAMETERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
from
the
DESCRIPTION:
Selecting SET TERMINAL PARAMETERS from the TERMINAL
CONFIGURATION menu allows the following Cash Dispenser operating parameters to be viewed or changed:
1.)
2.)
3.)
4.)
5.)
6.)
7.)
SET TERMINAL #
RESET SEQ #
SURCHARGE MODE
CASSETTE SETUP
KEY MANAGEMENT
TELEPHONE
MORE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-57
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET TERMINAL #
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SET TERMINAL # option.
from
the
DESCRIPTION:
The TERMINAL # is a unique string of characters provided by your
processor to identify the Cash Dispenser when a transaction is
taking place. It can contain numbers and letters. The minimum
number of characters is 6 and the maximum is 16.
This parameter MUST be set before the Cash Dispenser can go
on-line AND before the communications key can be downloaded.
When this function is selected, the current TERMINAL # is displayed. If it is to be changed, select CHANGE.
To enter a digit 0-9, press the key that has that digit. To enter a
letter, first press the <BLUE> key, then press the key that has the
letter you want on it. The first press of the key will display the first
character above the number. Subsequent presses will display the
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key to ‘lock in’ the letter. If your next
character is a letter, you must press the <BLUE> key again.
When you have entered all of the characters, press the <OK> key.
ERROR CONDITIONS:
The Cash Dispenser will not function on-line without a valid TERMINAL #.
TRITON SYSTEMS, INC.
5-58
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: RESET SEQ #
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the RESET SEQ # option.
from
the
DESCRIPTION:
NOTE: This feature is not supported by all processors.
Select the RESET SEQ. # option from the TERMINAL PARAMETER menu to reset the sequence number that is printed on the
journal printout and receipt to ‘00000000’.
Resetting the SEQUENCE # is an operation that should usually be
performed at the request of your processor. Use of this function is
not required during normal operation.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-59
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE MODE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
from
the
DESCRIPTION:
Selecting the SURCHARGE MODE option from the SET TERMINAL PARAMETERS menu allows the terminal operator or service
technician to change the following surcharge options:
1.)
2.)
3.)
4.)
5.)
SURCHARGE PERCENT
ENABLE/DISABLE SURCHARGE MODE
SURCHARGE LOCATION
BLOCK ISO’S
SURCHARGE AMOUNT
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
5-60
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE PERCENT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
4.) Select SURCHARGE PERCENT.
from
the
DESCRIPTION:
The SURCHARGE PERCENT option on the SURCHARGE MODE
screen brings up the PERCENT SETTINGS screen, which enables
you to enter a surcharge percentage amount, as well as choose
the LESSER or GREATER option that is applicable to the surcharge.
Remember that these options must conform to the processor’s
requirements or other applicable commerce regulations.
To enter a surcharge percent value press the CHANGE PERCENT
AMOUNT key. the ENTER NEW AMOUNT AND PRESS OK prompt
replaces the CURRENT PERCENT IS: field. Enter the applicable
percentage value (from 1 and 99 percent) and press “OK”.
If the processor or other authority requires that the surcharge be
the lesser of either the surcharge amount or surcharge percentage, select the LESSER option. If the surcharge must be the greater
of either the surcharge amount or surcharge percentage, select
the GREATER option.
This value is stored in the terminal and will be displayed to the
customer on the applicable surcharge message screen. The percent settings must be correct to ensure surchargfe messages
CUSTOM-G and CUSTOM-H are accurate!
ERROR CONDITIONS:
If a fixed surcharge amount is to be used (surcharge percent not
used) you must ensure the surcharge comparison option is set to
GREATER and the surcharge percent is set to zero (0). This will
ensure that only the fixed surcharge amount value will be displayed
to the customer. Failure to do so can cause an incorrect surcharge
value to be reported to the customer.
TRITON SYSTEMS, INC.
5-61
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENABLE/DISABLE SURCHARGE
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
4.) Select ENABLE or DISABLE, as appropriate.
from
the
DESCRIPTION:
Some networks allow a surcharge, or terminal fee, to be imposed
on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of an additional fee
before the transaction is processed. He or she must be given a
chance to cancel the transaction. Setting the SURCHARGE MODE
to ENABLED will cause a surcharge notification screen to be displayed at some point prior to final processing of the transaction.
The customer is given the choice of canceling the transaction at
no charge or of continuing.
If your network does not allow surcharges, select the DISABLE
option to turn off presentation of the surcharge notification message.
ERROR CONDITIONS:
Be sure to ENABLE this mode if your network allows surcharges.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE LOCATION
FACTORY DEFAULT: BEGINNING
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
4.) Choose the SURCHARGE LOCATION option.
from
the
DESCRIPTION:
The SURCHARGE LOCATION function determines where the terminal user is presented with the surcharge notification message.
The surcharge notification message informs the customer about
any surcharge that is applicable to the transaction they are completing. When the message appears the terminal user is given the
option of accepting the surcharge and continuing the transaction,
or canceling the transaction without incurring any charges. The
surcharge amount identified in the notification message does not
include any additional charges that the bank sponsoring the card
may add to the cost of processing a transaction.
Selecting the BEGINNING option displays the applicable surcharge
notification message immediately after the terminal user removes
the card from the card reader and before their PIN is entered into
the terminal.
Selecting the ENDING option displays the surcharge notification
message after the terminal user has selected an amount from the
FAST CASH menu or entered the amount of the withdrawal and
pressed the “<OK>” key to complete the transaction.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: BLOCK ISO’S
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
4.) Choose the BLOCK ISO’S option.
from
the
DESCRIPTION:
This function is used to block surcharging and to disable the display of surcharge messages for transactions that use a particular
financial institution’s ATM or Credit Card. Entering the financial
institution’s unique ISO (International Standards Organization)
Number on this screen enables the function.
The terminal can store up to 100 ISO numbers to block at one
time; however, only 5 numbers can be entered using the BLOCK
ISO’s screen. Additional ISO numbers (up to the 100-number limit)
must be downloaded to the terminal using Triton Connect management software.
From 1 to 9 digits may be used. The terminal will compare the
card number to all current ISO numbers to the length of each number. For example, three ISO numbers are entered , including
‘581234’, ‘46’, and ‘3785’. Any card beginning with ‘46’ would match
and cause the surcharge notification message to be suppressed
(if surcharging were enabled). A card with the starting number
‘581235’ would not match and therefore a surcharge message
would appear. With this technique cards from many issuers can
be supported. The more digits entered the fewer the number of
different cards that will match.
If a card number matches an ISO number to be blocked, the customer will not see the surcharge notification screen. The processor will also be notified of this in the transaction. Most processors
support this function. Before enabling this feature, check to make
sure your particular processor supports it. Otherwise, your terminal could be in violation of network rules and be sanctioned.
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SECTION 5 - MANAGEMENT FUNCTIONS
To enter or change an ISO go to the SELECT ISO TO CHANGE
screen and perform the following:
1.) Press the Screen Key next to the block where the new ISO
will be entered or an ISO changed.
2.) Enter the ISO number (up to six digits in length).
3.) Press the “<OK>” key.
If more than one ISO must be entered repeat steps 1 through 3
until all ISO are entered (up to five ISO numbers may be entered).
As noted previously, additional ISO numbers can be entered via
Triton Connect, up to the 100-number limit.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SURCHARGE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the SURCHARGE MODE option.
4.) Choose the SURCHARGE AMOUNT option.
from
the
DESCRIPTION:
The surcharge amount will be entered directly on the SURCHARGE
MODE screen. The value you enter here will be displayed to the
user in the surcharge notification message that was selected via
the SURCHARGE OPTIONS SCREEN function. Press the SURCHARGE AMOUNT menu key. The ENTER NEW AMOUNT AND
PRESS ‘OK’ prompt will appear. Enter a new value. This value will
appear in the “AMOUNT = _ _ _ _ _” field that will appear on the
SURCHARGE MODE screen. The value will be stored in the terminal and displayed to the customer in the surcharge notification
message. See Error Conditions: for additional information on this
feature.
ERROR CONDITIONS:
It is important to understand that processor or network rules and/
or applicable commerce laws ultimately determine the type and
amount of any surcharge that may be assessed against a transaction. The surcharge values that you enter will be displayed to the
customer and MUST match the actual surcharge rates established
by your processor or other applicable regulatory agencies!
Manually changing the SURCHARGE AMOUNT to a lower or higher
amount does not automatically change the surcharge collected by
the processor for a transaction. It will only change the surcharge
amount displayed during the surcharge-warning message when it
is shown to the customer and not the actual fee collected for the
transaction.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: CASSETTE SETUP
FACTORY DEFAULT: N/A
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
from
the
DESCRIPTION:
Selecting CASSETTE SETUP at the TERMINAL PARAMETERS
menu allows the terminal operator to view and change the following parameters:
1.)
2.)
3.)
4.)
5.)
6.)
LOW CURRENCY
INTERNATIONAL CURRENCY
MAXIMUM AMOUNT
MULTIPLE AMOUNT
EXTENDED AMOUNT
FAST CASH AMOUNT
ERROR CONDITIONS:
There are no errors directly associated with the CASSETTE SETUP
function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: LOW CURRENCY
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the LOW CURRENCY option.
from
the
DESCRIPTION:
This function is used to enable or disable low currency checking
on the dispenser mechanism. If LOW CURRENCY CHECKING is
ENABLED, the Cash Dispenser will go out of service (it will display
an ERROR 182) when the cash cassette gets down to approximately 60 notes. Enabling LOW CURRENCY CHECKING will prevent the need for reversals because there will never be a partial
dispense.
If LOW CURRENCY CHECKING is DISABLED, the Cash Dispenser will not go out of service until the cassette is completely
empty. This may result in the need to reverse the last withdrawal
due to a partial dispense occurring. In the event of a partial dispense, or no dispense, the terminal will automatically inform the
Processor and the customers account will be correctly credited.
The record of the successful reversal will be recorded in the journal record.
ERROR CONDITIONS:
When the cassette runs out of money during a dispense operation
an Error Code 33 (feed failure) will be displayed and the terminal
will go out of service. If the error condition is reset with less than
about 1/2” to 3/4” of bills in the cassette an error code 182 will be
displayed (even with LOW CURRENCY CHECKING disabled). To
avoid this the Cash Dispenser must be reset with the cassette out
of the dispenser, or more than 60 bills must be loaded into the
cassette.
**NOTE**
If the cassette runs out of currency during a dispense, the terminal
will generate another call to the processor to reverse the amount
not dispensed. Do not reset or turn off the terminal during this
call. Doing so will cause the reversal to fail and result in an out of
balance condition.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: INTERNATIONAL CURRENCY
FACTORY DEFAULT: COUNTRY-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the INTERNATIONAL CURRENCY option.
the
DESCRIPTION:
This feature will allow operator personnel to select one of nine
possible monetary symbols (C, ¢, $, ƒ, L, Pt., £, Q, ¥) that describe
the type of currency that will be dispensed by the Cash Dispenser.
The default symbol can be viewed and changed through the terminals’ Management Functions.
Monetary symbols for use with following currencies are supported
by the Cash Dispenser:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
C
¢
$
ƒ
L
Pt
£
Q
R
¥
- The symbol for the Colon (Costa Rica)
- The symbol for the Colon (El Salvador)
- The symbol of the Dollar and Peso
- The symbol for the Franc
- The symbol for the Lempira
- The symbol for the Peseta
- The symbol for the Pound
- The symbol for the Quetzal
- The symbol for the Rand (South Africa)
- The symbol for the Yen
When the INTERNATIONAL CURRENCY menu is displayed, press
the screen key next to the CHANGE SYMBOL option until the desired currency symbol is displayed. Press EXIT to make that symbol the default symbol displayed on the terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MAXIMUM AMOUNT
FACTORY DEFAULT: ‘$500.00’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the MAXIMUM AMOUNT option.
from
the
DESCRIPTION:
The maximum cash withdrawal limit must be set in the Cash Dispenser before any transactions can be completed. This number is
the largest dollar amount allowed for a withdrawal transaction. It
can be set from 1 to 999999 in increments of 1 and it must be an
even multiple of the denomination that is in the cassette. Factory
default is set to $500.00. The value is dollar amount only; no cents
are allowed.
THE MAXIMUM AMOUNT MUST BE NO MORE THAN 50 TIMES
THE MULTIPLE AMOUNT.
Whenever a withdrawal amount is entered or selected (via the FAST
CASH option), the amount entered or selected is compared to this
amount. If the entry is larger, an error message warns the user
and displays the maximum allowable amount.
This amount DOES NOT override any maximum set by a network.
The transaction will be sent to the network if the amount entered or
selected is less than or equal to the maximum. The network must
still approve the amount.
ERROR CONDITIONS:
If the MAXIMUM AMOUNT is more than 50 times the MULTIPLE
AMOUNT, error code 187, “MAXIMUM WITHDRAWAL NOT SET
CORRECTLY”, will be displayed and the terminal will enter an OUT
OF SERVICE condition.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MULTIPLE AMOUNT
FACTORY DEFAULT: ‘$0.00’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the MULTIPLE AMOUNT option.
from
the
DESCRIPTION:
The MULTIPLE AMOUNT must be set in the Cash Dispenser before any transactions can be processed. This number is the denomination of the currency installed in the currency cassette. It
can be set to any value, as long as this value is no less than 1/50th
of the MAXIMUM AMOUNT. Typical values might be 10, 20, 50, or
100.
Whenever a withdrawal transaction is performed, the amount entered or selected is compared to the MULTIPLE AMOUNT. If the
entry is not a even multiple of this amount, an error warns the
terminal user and displays the current multiple amount.
ERROR CONDITIONS:
If the MULTIPLE AMOUNT is not set correctly, the terminal will
respond by going into Configuration Error 186, BILL SIZE NOT
CONFIGURED CORRECTLY. To correct the error condition enter
the management functions and configure the bill size (MULTIPLE
AMOUNT) to the size of the bill in the cassette.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: EXTENDED AMOUNT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the EXTENDED AMOUNT option.
from
the
DESCRIPTION:
The standard length of a currency amount entry field is 8 digits. In
some applications this length is insufficient to allow the entry of the
full range of customer transaction values in the local currency type.
This feature allows the selection of 12-digit currency fields for those
applications that require it.
To activate 12-digit field lengths, select the ENABLE option. To
return to 8-digit field lengths, choose the DISABLE option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: FAST CASH AMOUNT
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select CASSETTE SETUP.
4.) Choose the FAST CASH AMOUNT option.
from
the
DESCRIPTION:
During a withdrawal transaction the FAST CASH screen prompts
the customer to select the amount of the withdrawal from a list of
five convenient amounts. These amounts are entered by the terminal operator using the FAST CASH AMOUNT function. Up to six
digits (more with software versions that support extended field
lengths) can be entered into any data field accepting a monetary
value.
Selecting this function displays the FAST CASH SCREEN
AMOUNTS screen. Press the screen key next to the amount to be
changed, and it will begin to blink. Enter the new amount (whole
dollar amount only), and then press the <OK> key. The value will
replace the blinking amount.
The amounts entered must be even multiples of the denomination
in the cassette. The amounts do not have to be in any particular
order, although typically, they increase in value moving from upper
left and down, then upper right and down. DO NOT enter an amount
that is larger than the MAXIMUM WITHDRAWAL AMOUNT.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: KEY MANAGEMENT
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose the KEY MANAGEMENT option.
from
the
DESCRIPTION:
The KEY MANAGEMENT function provides access to Cash Dispenser functions that control the method of entry for the Master
Key and the Comms (Communications) Key. The functions accessed through this menu are listed below:
1.)
2.)
3.)
4.)
5.)
6.)
ENTER MAC MASTER KEY
ENTER PIN MASTER KEY
INJECT MASTER KEYS
ENTER MAC WORKING KEY
ENTER PIN WORKING KEY
DOWNLOAD WORKING KEYS
ERROR CONDITIONS:
IMPORTANT: The MAC MASTER KEY must be entered before
the MAC Working key. Likewise, the PIN MASTER KEY must
be entered before the PIN Working key.
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FUNCTION: ENTER MAC MASTER KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select KEY MANAGEMENT.
4.) Choose the ENTER MAC MASTER KEY option.
the
DESCRIPTION:
NOTE: The MAC MASTER KEY feature is applicable only to
terminals using Triton Standard ATM software and a Secure
Pin Entry Device (SPED) module.
In some versions of ATM software the
MAC MASTER KEY consists of TWO
16-character strings: a LEFT KEY
BLOCK and a RIGHT KEY BLOCK:
IMPORTANT: The MAC MASTER KEY must be entered before
the MAC Working key.
MAC is an acronym for Message Authentication Code. The MAC
MASTER KEY is used to protect the MAC WORKING KEY during
manual entry or downloading of the working key. The MAC MASTER KEY is a 16-character string, consisting of the digits 0-9 and
the letters A-F. Your processor must provide you with the MAC
MASTER KEY. If a MAC authentication attempt on a message fails,
the message will fail. This is a security precaution.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must be entered twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <BLUE> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <BLUE> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
TRITON SYSTEMS, INC.
Each block consists of some combination of the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. Follow these instructions if your ATM
uses LEFT and RIGHT KEY
BLOCKS.
Selecting the LEFT KEY BLOCK or
RIGHT KEY BLOCK option will display the appropriate key-entry screen,
as shown here:
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Normally, the MAC MASTER KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
The CHECK DIGIT that appears after all parts of the MAC MASTER KEY have been entered is similar to the checksum that is
used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC MASTER KEY CHECK DIGIT
on the printout to the original receipt printout from the initial terminal setup. If the CHECK DIGIT is different from the original, and
the terminal is not operating correctly, the MAC MASTER KEY is
corrupt and you should contact your service organization for assistance.
ERROR CONDITIONS:
If the MAC MASTER KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
To enter a digit 0-9, simply press the
key that has the desired digit, and a
‘*’ will appear. To enter a Hex character (A through F), first press and
hold down the <BLUE> key. While
holding down the <BLUE> key, press
the numbered key (1-6) that corresponds to the character you want to
enter, as listed in the table on-screen
(1=A, 2=B, 3=C, 4=D, 5=E, 6=F). A
‘*’ character will appear. Release the
<BLUE> key. Repeat for each character in the key.
Press the
<CHANGE> key to clear the entry and
start over. Press the <LEFT ARROW> key to back up and erase a
character.
You must enter the key sequence
TWICE for each KEY BLOCK: after
the second entry, you will be prompted
to enter a second key part. In most
instances you will answer NO to this
prompt, but in some cases a second
sequence of characters may need to
be entered (this requirement is processor-specific). quirement is processor-specific).
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENTER PIN MASTER KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select KEY MANAGEMENT.
4.) Choose the ENTER PIN MASTER KEY option.
from
the
DESCRIPTION:
IMPORTANT: The PIN MASTER KEY must be entered before
the PIN Working key.
In some versions of ATM software the
PIN MASTER KEY consists of TWO
16-character strings: a LEFT KEY
BLOCK and a RIGHT KEY BLOCK:
NOTE: The PIN MASTER KEY was referred to as the MASTER
KEY in previous versions of ATM software.
The PIN MASTER KEY is used to protect the PIN WORKING
KEY during manual entry or downloading of the working key. This
key is a 16-character string, consisting of the digits 0-9 and the
letters A-F. Your processor must provide you with the PIN MASTER KEY.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must be entered twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <BLUE> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <BLUE> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
Each block consists of some combination of the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. Follow these instructions if your ATM
uses LEFT and RIGHT KEY
BLOCKS.
Selecting the LEFT KEY BLOCK or
RIGHT KEY BLOCK option will display the appropriate key-entry screen,
as shown here:
Normally, the PIN MASTER KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
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The CHECK DIGIT that appears after all parts of the PIN MASTER
KEY have been entered is similar to the checksum that is used to
verify that the data programmed into a memory device such as an
EPROM is correct. The CHECK DIGIT can be verified by doing a
RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and
comparing the PIN MASTER KEY CHECK DIGIT on the printout
to the original receipt printout from the initial terminal setup. If the
CHECK DIGIT is different from the original, and the terminal is not
operating correctly, the PIN MASTER KEY is corrupt, and you
should contact your service organization for assistance.
ERROR CONDITIONS:
If the PIN MASTER KEY is not entered correctly, no message traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
To enter a digit 0-9, simply press the
key that has the desired digit, and a
‘*’ will appear. To enter a Hex character (A through F), first press and
hold down the <BLUE> key. While
holding down the <BLUE> key, press
the numbered key (1-6) that corresponds to the character you want to
enter, as listed in the table on-screen
(1=A, 2=B, 3=C, 4=D, 5=E, 6=F). A
‘*’ character will appear. Release the
<BLUE> key. Repeat for each character in the key.
Press the
<CHANGE> key to clear the entry and
start over. Press the <LEFT ARROW> key to back up and erase a
character.
You must enter the key sequence
TWICE for each KEY BLOCK: after
the second entry, you will be prompted
to enter a second key part. In most
instances you will answer NO to this
prompt, but in some cases a second
sequence of characters may need to
be entered (this requirement is processor-specific). quirement is processor-specific).
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: INJECT MASTER KEYS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select KEY MANAGEMENT.
4.) Choose the INJECT MASTER KEYS option.
from
the
DESCRIPTION:
The INJECT MASTER KEYS function is used in conjunction with a
PC (Personnel Computer) and a special floppy disk to inject the
master keys from the PC into a designated terminal. Selecting
INJECT MASTER KEYS will cause the terminal to prepare for the
load of the master keys from the PC, using a serial data cable.
ERROR CONDITIONS:
Do not connect the load port on the Cash Dispenser to the parallel
(printer) port of the PC!
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FUNCTION: ENTER MAC WORKING KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select KEY MANAGEMENT.
4.) Choose the ENTER MAC WORKING KEY option.
the
DESCRIPTION:
MAC is an acronym for Message Authentication Code. The MAC
WORKING KEY is used to verify messages to and from the terminal. The MAC WORKING KEY is a 16-character string, consisting
of the digits 0-9 and the letters A-F. Your processor must provide
you with the MAC WORKING KEY. If a MAC authentication attempt on a message fails, the message will fail. This is a security
precaution.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must be entered twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <BLUE> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <BLUE> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
Normally, the MAC WORKING KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
In some versions of ATM software the
MAC WORKING KEY entry screen
accepts the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. On
such screens, to enter a digit 0-9, simply press the key that has the desired
digit. To enter a Hex character, first
press and hold down the <BLUE> key.
While holding down the <BLUE> key,
press the numbered key (1-6) that corresponds to the character you want
to enter, as listed in the table onscreen (1=A, 2=B, 3=C, 4=D, 5=E,
6=F). Release the <BLUE> key. Repeat for each character in the key.
Press the <CHANGE> key to clear the
entry and start over. Press the <LEFT
ARROW> key to back up and erase
a character.
If your key has multiple parts you must
answer the question “ANOTHER KEY
PART?”, with a YES and enter the
next key part until all parts are entered.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
The CHECK DIGIT that appears after all parts of the MAC WORKING KEY have been entered is similar to the checksum that is
used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC WORKING KEY CHECK
DIGIT on the printout to the original receipt printout from the initial
terminal setup. If the CHECK DIGIT is different from the original,
and the terminal is not operating correctly, the MAC WORKING
KEY is corrupt, and you should contact your service organization
for assistance.
ERROR CONDITIONS:
If the MAC WORKING KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENTER PIN WORKING KEY
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.)
2.)
3.)
4.)
Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
Select SET TERMINAL PARAMETERS.
Select KEY MANAGEMENT.
Choose the ENTER PIN WORKING KEY option.
DESCRIPTION:
IMPORTANT
The PIN MASTER KEY must be
loaded BEFORE the PIN WORKING
Key!
NOTE: The PIN WORKING KEY was referred to as the COMMS
KEY in previous versions of ATM software.
The PIN WORKING KEY is used to verify the customer Personal
Identification Number during live transactions. This key is a 16character string, consisting of the digits 0-9 and the letters A-F.
Your processor must provide you with the PIN WORKING KEY.
For security reasons, when entering this key, a ‘*’ is displayed in
place of the actual character. Since it is not possible to view the
key while it is entered, the key must be entered twice to make sure
it was entered properly.
To enter a digit 0-9, simply press the key that has that digit, and a
‘*’ will appear. To enter the letters A-F, first press the <BLUE> key,
then press the key that has the letter you want on it. The first press
of the key will display the first character above the number. Subsequent presses will display the characters in sequence. When
the character you want is displayed, press the <RIGHT ARROW>
key to ‘lock in’ the letter. If your next character is a letter, you must
press the <BLUE> key again. Press the <CHANGE> key to clear
the entry and start over. Press the <LEFT ARROW> key to back
up and erase a character.
TRITON SYSTEMS, INC.
In some versions of ATM software the
PIN WORKING KEY entry screen accepts the digits 0-9 and the Hexadecimal (“Hex”) characters A-F. On such
screens, to enter a digit 0-9, simply
press the key that has the desired
digit. To enter a Hex character, first
press and hold down the <BLUE> key.
While holding down the <BLUE> key,
press the numbered key (1-6) that corresponds to the character you want
to enter, as listed in the table onscreen (1=A, 2=B, 3=C, 4=D, 5=E,
6=F). Release the <BLUE> key. Repeat for each character in the key.
Press the <CHANGE> key to clear the
entry and start over. Press the <LEFT
ARROW> key to back up and erase
a character.
If your key has multiple parts you must
answer the question “ANOTHER KEY
PART?”, with a YES and enter the
next key part until all parts are entered.
5-82
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
Normally, the PIN WORKING KEY contains only one part. However, some keys may contain multiple parts. If this is the case,
separate individuals will hold the parts. If your key has multiple
parts you must answer the question “ANOTHER KEY PART?”, with
a YES until all parts are entered.
The CHECK DIGIT that appears after all parts of the PIN WORKING KEY have been entered is similar to the checksum that is
used to verify that the data programmed into a memory device
such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN WORKING KEY CHECK DIGIT
on the printout to the original receipt printout from the initial terminal setup. If the CHECK DIGIT is different from the original, and
the terminal is not operating correctly, the PIN WORKING KEY is
corrupt, and you should contact your service organization for assistance.
ERROR CONDITIONS:
If the PIN WORKING KEY is not entered correctly, no message
traffic can take place, so be sure to enter the key accurately. If your
second entry of the key does not match the first entry, you will be
warned and allowed to start over with the first entry.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DOWNLOAD WORKING KEYS
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION from
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select KEY MANAGEMENT.
4.) Choose the DOWNLOAD WORKING KEYS option.
the
DESCRIPTION:
The WORKING KEYS are the MAC and PIN WORKING KEYS,
as described earlier. They are made up of 16-character strings,
consisting of the digits 0-9 and the letters A-F. Your processor may
provide you with the WORKING KEYS, or they may be downloaded
from the processor host computer.
These keys must be loaded before the Cash Dispenser can operate in a live mode.
When the DOWNLOAD WORKING KEYS function is run, a call is
placed to your host computer, and a request is made for the keys
to be sent. The host will send the keys and several other parameters (such as the surcharge amount, if applicable). Once downloaded, these parameters will remain in the Cash Dispenser, even
if it is turned off.
The TERMINAL number and primary phone number must be set
before completing this function. If they are not set correctly, the
WORKING KEYS will not be downloaded.
ERROR CONDITIONS:
If the call cannot be completed, a warning screen will be displayed.
If the function continues to fail, contact your service organization
for assistance.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TELEPHONE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
from
the
DESCRIPTION:
The TELEPHONE function is used to set up parameters that control telephone communications between the Cash Dispenser and
the Processor. The following parameters are accessed through
this function.
1.) PRIMARY NUMBER
2.) BACKUP NUMBER
3.) DATAPAK ACCESS CODE (This feature is only available for
ATMs deployed in Canada.)
4.) PREDIAL ON/OFF
5.) COMPUSERVE ID
6.) MODEM SETUP
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRIMARY NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the PRIMARY NUMBER option.
from
the
DESCRIPTION:
The Cash Dispenser communicates to your host processor over a
dial up phone line. The phone number of the processor must be
entered before live transactions can be performed.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <BLUE> key first, then the <0> key, followed by the <RIGHT
ARROW> key will select the comma character. Make sure to enter the long distance prefix ‘1’ if you are dialing an 800 number or a
toll long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
The Cash Dispenser will not process transactions if the phone
number has not been entered or has been entered incorrectly. In
such cases error code “185 - Phone Number Not Configured”, will
be received.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: BACKUP NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the BACKUP NUMBER option.
from
the
DESCRIPTION:
The Cash Dispenser communicates with your Processors’ host
computer over a dial up phone line. Some processors allow a
backup phone number to try if the primary number fails to connect.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <BLUE> key first, then the <0> key, followed by the <RIGHT
ARROW> select the comma. Make sure to enter the long distance prefix ‘1’ if you are dialing an 800 number or a toll long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DATAPAK ACCESS CODE
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select DATAPAK ACCESS CODE.
from
the
DESCRIPTION:
NOTE: This feature is only available for the Triton Standard
Canadian version of ATM operating software.
This function allows you to enter the DATAPAK ACCESS CODE,
and to turn the DataPak feature On or OFF. The DATAPAK ACCESS CODE is provided by the DataPak processing organization,
and is an identification number which enables the DataPak processing organization to correctly identify and route data traffic between the terminal and the transaction processor.
The current state of the DATAPAK ACCESS CODE feature is
shown as either ON or OFF in the label on the left-hand side of the
display. Press the button next to this label to toggle the state of the
feature between ON and OFF.
IMPORTANT: When using the DATAPAK communications protocol, ensure the terminal’s Primary and Backup Telephone
Numbers are configured to dial the DataPak processing organization (NOT the transaction processor!).
ERROR CONDITIONS:
If a DATAPAK-based communications network is being used, the
DATAPAK ACCESS CODE feature must turned ON and the code
must be entered correctly to enable message traffic between the
ATM and the processor to take place.
TRITON SYSTEMS, INC.
5-88
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PREDIAL ON/OFF
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
from
the
DESCRIPTION:
This function allows you to turn on or off the PREDIAL feature.
When the feature is turned ON, the terminal will dial out to the
processor and establish a connection as soon as the customer’s
ATM or credit card has been scanned by the card reader. The purpose of this mode of operation is to provide quicker processing of
customer transactions. When the feature is turned OFF, the terminal will wait until the customer has selected a particular transaction before dialing out and establishing a connection with the processor.
The current state of the PREDIAL feature is shown as either ON
or OFF in the label on the left-hand side of the display. Press the
button next to this label to toggle the state of the feature between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: COMPUSERVE ID
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the COMPUSERVE ID option.
from
the
DESCRIPTION:
The CompuServe Network is used by some processors to route
transactions. The COMPUSERVE ID function allows the terminal
operator or a service technician to view and change the
COMPUSERVE ROUTING ID number.
ERROR CONDITIONS:
When CompuServe is used as the communication media for sending and receiving transaction data to the Processor, an incorrect
CompuServe ID will cause communication between the terminal
and the Processor to fail. Never change the COMPUSERVE ID
unless instructed to do so by your processor.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MODEM SETUP
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
from
the
DESCRIPTION:
Selecting the MODEM SETUP OPTION from the TELEPHONE
screen allows the terminal operator to select the following parameters:
1.)
2.)
3.)
4.)
5.)
DIAL MODE
DIAL RATE
BAUD RATE
MODEM SETUP STRING
RESET/TEST MODEM
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DIAL MODE
FACTORY DEFAULT: ‘DTMF’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
5.) Select DIAL MODE.
from
the
DESCRIPTION:
The modem is configured to dial in either the touch-tone mode
(DTMF), or in the rotary (PULSE) mode. Consult with the local
phone company to determine which option is supported. After
selecting the dial mode, be certain to execute the RESET/TEST
MODEM function. The new dial mode does not take effect until
you do this. The factory default for the function is DTMF.
ERROR CONDITIONS:
If the local phone exchange does not support touch-tone, and the
terminal is configured for DTMF mode, no calls will be completed.
Rotary will work on touch-tone systems, but should not be used if
touch-tone is available. Rotary mode will dial much slower than
DTMF.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DIAL RATE
FACTORY DEFAULT: ‘FAST’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
5.) Select DIAL RATE.
from
the
DESCRIPTION:
The internal modem can be configured to send dial tones at one of
three speeds. The possible values are FAST (70 milliseconds),
MED. (150 ms), and SLOW (255 ms). The default value from the
factory is FAST. After changing the dial rate, be certain to execute
the RESET/TEST MODEM function. The new dial rate does not
take effect until you do this.
ERROR CONDITIONS:
There are no error conditions directly associated with this function,
but if calls seem to fail, try a slower setting.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: BAUD RATE
FACTORY DEFAULT: ‘1200’
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
5.) Select BAUD RATE.
from
the
DESCRIPTION:
The bit rate of the modem can be controlled with this function. The
rate can be set to 2400 or 1200 bits per second (bps). The default
rate depends on your processor. Do not select 2400 if your processor does not support it.
ERROR CONDITIONS:
If the speed of the modem is set to 2400 bps, it may not connect to
a 1200 bps system. The baud rate of the modem should always
be set to the value indicated by your processor.
TRITON SYSTEMS, INC.
5-94
OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MODEM SETUP STRING
FACTORY DEFAULT: MODEM-SPECIFIC
Access Instructions:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
5.) Select MODEM SETUP STRING.
from
the
DESCRIPTION:
If special circumstances require a nonstandard modem configuration, a Hayes-compatible setup string can be sent to the modem
when it is initialized.
ERROR CONDITIONS:
Setting this value incorrectly will cause communication failure due
to improper modem setup. Consult Triton’s Technical Service Department before changing this parameter.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: RESET/TEST MODEM
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Select TELEPHONE.
4.) Select the MODEM SETUP option.
5.) Select RESET/TEST MODEM.
from
the
DESCRIPTION:
This function is used to reset and test the internal modem. It should
be run after setting any of the modem configuration parameters to
make sure an error was not made. It MUST be run after changing
the DIAL MODE or DIAL RATE, otherwise these new values will
not take effect until the unit is turned off and back on again.
At the conclusion of the test a screen will appear indicating that the
MODEM CONFIGURED AND TESTED OK.
ERROR CONDITIONS:
An error message will indicate a problem if the setup string is invalid or the modem is not responding.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MORE (TERMINAL PARAMETERS)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
from
the
DESCRIPTION:
Selecting the MORE TERMINAL PARAMETERS option from the
TERMINAL PARAMETERS allows the terminal operator or a service technician to view or change the following:
1.)
2.)
3.)
4.)
5.)
6.)
7.)
ADJUST VOLUME AND CONTRAST
RECEIPT OPTION
TRITON CONNECT
ATM MONITORING
AD SCREENS
COMMUNICATION HEADER
MORE
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ADJUST VOLUME/CONTR
FACTORY DEFAULT: VOL: MAXIMUM
CONTRAST: MID-RANGE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Choose ADJUST VOLUME/CONTR.
from
the
DESCRIPTION:
This feature allows the terminal operator to adjust the speaker volume and the contrast of the display.
To adjust the level of the volume of the beeps emanating from the
speaker, press the designated UP or DOWN keys next to the display. Change the contrast of the display by selecting the designated UP or DOWN key to set the display contrast for best viewing.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: RECEIPT OPTION
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Choose RECEIPT OPTION.
from
the
DESCRIPTION:
This feature allows the customer to select the option of receiving
or not receiving a receipt at the completion of a withdrawal transaction. When RECEIPT OPTION is ENABLED the customer is presented with a message at the conclusion of the transaction asking
whether they want a receipt or not. If they respond NO to the
question, a receipt is not dispensed. If they respond YES to the
question a receipt is printed. If the customer does not respond to
the question, a receipt is automatically printed after a forty-second
delay.
If you don’t want the customer to have this option, DISABLE the
RECEIPT OPTION. Customers will then receive a receipt after
every transaction.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TRITON CONNECT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Choose TRITON CONNECT.
from
the
DESCRIPTION:
Selecting the TRITON CONNECT function allows the terminal operator to set up the following parameters associated with Triton
Connect:
1.)
2.)
3.)
4.)
5.)
PRIMARY NUMBER
BACKUP NUMBER
ALARM NUMBERS
CALL BACK (ENABLE\DISABLE)
TRITON CONNECT (ENABLE\DISABLE)
NOTE: Triton Connect is an option and may not be installed on
your terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Computer) based software that enables
you to remotely your terminals.
Triton Connect increases efficiency
and reduces costs associated with
managing terminals. Significant advantages include:
Operation on a single, stand-alone PC
or in a networked environment
Can perform a wide range of monitoring and control functions from a central location.
Supports CDPD (cellular-wireless),
dial-up and satellite communications
with remote terminals.
TRITON SYSTEMS, INC.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRIMARY NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
5.) Choose PRIMARY NUMBER.
from
the
DESCRIPTION:
The PRIMARY NUMBER function is used to enter the number that
the terminal can use for calling back the Triton Connect Host Computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <BLUE> key first, then the <0> key, followed by the <RIGHT
ARROW> key to select the comma character. Make sure to enter
the long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS::
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: BACKUP NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
5.) Choose BACKUP NUMBER.
from
the
DESCRIPTION:
The BACKUP NUMBER function is used to enter a backup number that the terminal can use for calling back the Triton Connect
computer.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Press
the <BLUE> key, then the <0> key, followed by the <RIGHT ARROW> key to select the comma character. Make sure to enter the
long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
TRITON SYSTEMS, INC.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ALARM NUMBERS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Choose TRITON CONNECT.
5.) Choose ALARM NUMBERS.
from
the
DESCRIPTION:
In some applications the terminal monitoring organization may require different telephone numbers for alarm reporting purposes.
This could enable a third party service organization, for example,
to be notified of alarm conditions that can occur during non-business hours. Selecting the ALARM NUMBERS option brings up a
menu that allows the terminal operator to select and configure the
Primary and Backup Triton Connect Alarm Numbers.
NOTE: Triton Connect is an option and may not be installed
on your terminal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: PRIMARY ALARM NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
5.) Select ALARM NUMBERS.
6.) Choose PRIMARY.
from
the
DESCRIPTION:
The PRIMARY ALARM NUMBER function is used to enter the telephone number that the terminal can use for calling a Triton Connect Host Computer to report alarm conditions.
NOTE: If no primary alarm number is entered, the terminal will
default to the PRIMARY TRITON CONNECT NUMBER when placing alarm-initiated calls.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Pressing the <BLUE> key first, then the <0> key, followed by the <RIGHT
ARROW> key to select the comma character. Make sure to enter
the long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS::
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: BACKUP ALARM NUMBER
FACTORY DEFAULT: NONE
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
5.) Select ALARM NUMBERS.
6.) Choose BACKUP.
from
the
DESCRIPTION:
The BACKUP ALARM NUMBER function is used to enter a backup
telephone number that the terminal can use for calling a Triton
Connect computer to report alarm conditions.
When this function is selected, the current phone number is displayed (if nothing appears on the screen, no number is set). Select CHANGE to blank the current entry, and then enter the desired phone number. The phone number may be up to 30 digits
long. It can also contain a dialing prefix, such as a ‘9’ for an outside line, if necessary. If you need to pause after the prefix, place
a comma in the number for a two-second delay at that point. Press
the <BLUE> key, then the <0> key, followed by the <RIGHT ARROW> key to select the comma character. Make sure to enter the
long distance prefix ‘1’ if you are dialing an 800 number or a toll
long distance number. Do not enter dashes in the number.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENABLE/DISABLE CALL BACK
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
from
the
DESCRIPTION:
Normally, when the Triton Connect Host Computer contacts a terminal, it will hang up and wait for the terminal to CALL BACK. This
is done for security reasons. The CALL BACK option allows the
terminal operator to enable and disable this feature.
Once you’ve reached the TRITON CONNECT screen, the CALL
BACK button will present an option to reverse the current state of
the feature. For example, if CALL BACK is currently ENABLED,
the CALL BACK option button will show the DISABLE CALL BACK
option. Conversely, if CALL BACK is currently DISABLED, the CALL
BACK option button will show the ENABLE CALL BACK option.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ENABLE/DISABLE TRITON CONNECT
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select TRITON CONNECT.
from
the
DESCRIPTION:
If the Triton Connect feature has been ACTIVATED (using the
ACTIVATE function), this function can be used to ENABLE or DISABLE Triton Connect access to the terminal.
Once you’ve reached the TRITON CONNECT screen, the TRITON CONNECT button will present an option to reverse the current state of this feature. For example, if Triton Connect is currently ENABLED, the button will show the DISABLE TRITON CONNECT option. Conversely, if Triton Connect is currently DISABLED,
the option button will show the ENABLE TRITON CONNECT option.
ERROR CONDITIONS:
Once Triton Connect is ENABLED, the terminal must be reset to
correctly initialize the modem for incoming calls. Also, if the terminal has ever had an error condition it will attempt to report the error
to the Triton Connect Host PC shortly after the reset is performed.
It is therefore recommended that the Triton Connect Host PC be
configured and ready to communicate with the terminal prior to
setting up this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ATM MONITORING
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select ATM monitoring.
from
the
DESCRIPTION:
The ATM Monitoring screen provides access to the following functions:
1.) STATUS MONITORING. When this feature is enabled the
terminal will send operational status information to the
processor during the certain transactions. NOTE: This feature
must be supported bythe processor.
2.) HEARTBEAT MESSAGE. The Heartbeat Message feature is
designed to provide a means of reporting communications
system status to the host processor.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: STATUS MONITORING
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select ATM MONITORING.
5.) Select Status monitoring.
from
the
DESCRIPTION:
Status monitoring is a feature that is available with selected processor software. When enabled the terminal will send operational
status information to the processor during certain transactions with
the processor. The status information is sent in a data field that is
part of any of the following messages sent to the processor:
1.) A Transaction Request Message
2.) Configuration Table Download Request Message (Comms Key
Download)
3.) Host Totals Download Request Message
4.) Reversal Request Message.
Turn this feature on by selecting the ENABLE option on this screen.
Select DISABLE to inhibit the operation of the STATUS MONITORING feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: HEARTBEAT MESSAGE
FACTORY DEFAULT: DISABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select ATM MONITORING.
5.) Select HEARTBEAT MESSAGE.
from
the
DESCRIPTION:
The HEARTBEAT MESSAGE feature is designed to provide a
means of reporting communications system status to the host processor.
Status reporting by dial-up ATMs is now the norm, but the single
most important feature that cannot be monitored is the communications status. The absence of transactions from a particular terminal can means one of two things. Usually the lack of calls indicates nothing more than a slow period. Sometimes, though, a
piece of the communications system will fail and inhibit any calls
from being made. The host has no way of determining which scenario is occurring in any kind of real-time mode. The Heartbeat
Message overcomes this limitation.
When this feature is ENABLED, the terminal will call the host after
a period of inactivity. During this call, the terminal will request a
COMMS KEY DOWNLOAD (the normal configuration download
request), and will also report status (if the STATUS MONITORING
function is ENABLED). This allows the host to determine if a particular terminal is still in operation, even though it may not be performing any transactions at the time. With this feature enabled,
the host can finally monitor communications system failures.
The Heartbeat Message feature on the Cash Dispenser has several parameters that must be set to operate properly. These parameters are:
1.) HEARTBEAT MESSAGE. This parameters turns on or off the
regular call to the host.
2.) DELAY PERIOD. This parameter sets the time interval that
must expire before a Heartbeat Message will be sent. It is
specified in minutes.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
Once the Heartbeat Message call feature is enabled at the terminal, an internal timer will be initialized to the number of minutes set
in the DELAY PERIOD parameter at system power-up and after a
reset. This timer is restarted each time a call is made to the host.
A call to the host is defined as any transaction, including financial,
balancing and configuration that actually communicates with the
host to the point that the Terminal ID is recognized. A customer
transaction that is declined will reset the timer, while a call that
fails because the host phone number was busy would not.
It is important to remember that as long as transactions are being
done on the terminal on a regular basis, Heartbeat Message calls
will not be made. The sole purpose of these calls is to let the host
know that the terminal is OK when it is NOT performing regular
transactions.
Because the primary purpose of the Heartbeat Message call is to
let the host know everything is all right, a Heartbeat Message call
that DOES NOT succeed for any reason is not retried. If the call
does fail, the interval timer will be reset and the terminal will remain in service.
While the concept of the Heartbeat Message call is simple, interpreting the absence of an expected call must be explained. Listed
below are reasons why Heartbeat Message calls will not be received at the host either when expected or at all.
Feature Not Turned On
Obviously, if the feature in not enabled, no Heartbeat Message
calls will be made.
Terminal is Doing Transactions
If the terminal does at least one regular customer transaction or
balancing transaction before the interval timer, no Heartbeat Message call will be made.
Terminal is in Management Function Mode
Heartbeat Message calls are suspended while the terminal is in
the Management mode, although the interval timer continues to
run. If the timer expires while the terminal is in this mode, the call
will be delayed until the terminal returns to the normal service mode.
Terminal is Out of Service
When the terminal goes out of service, one Heartbeat Message
call is made. After that call, all further calls are suspended until it
is returned to normal service.
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SECTION 5 - MANAGEMENT FUNCTIONS
Terminal is Turned Off or Power Has Failed
If the terminal is turned off, no calls will be made. While an obvious point, it means that for this feature to be of any value, the
terminal must always remain on.
Communications System Has Failed
A failure of any piece of the communications system will result in
missed calls. This includes the terminal modem, the phone line to
the terminal, and any intermediate telecommunications providers.
Terminal Was Reset or Power Cycled
Since the interval timer is reset when the terminal is reset, a scheduled call may not occur at the expected time.
To realize the benefits of the Heartbeat Message, the host must be
programmed to monitor the interval between calls from the terminal. It is important to note, though, that the host interval threshold
should be set to a value greater than that programmed at the terminal. A practical guideline is at least twice the terminal interval.
This allows for Heartbeat Message calls that are delayed because
the terminal is in Management mode, or calls skipped because of
a system reset.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: AD SCREENS
FACTORY DEFAULT: ENABLED
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select AD SCREENS.
from
the
DESCRIPTION:
The terminal must have at least one Memory Expansion Card installed for this feature to operate. AD SCREENS is a feature that
causes the display on an idle terminal to alternate between the
WELCOME SCREEN and a screen containing graphics and text
elements used to make an advertisement screen. AD SCREENS
are created in a special graphics editor that runs from the Triton
Connect Terminal Managers program. The graphics editor lets the
user import 16-color bit-mapped graphic files in the ‘.bmp’ format
with a maximum resolution of 320 dots by 240 dots. The graphic
can then be relocated in the display area. Then text can be added
to the display and the graphic and text are saved in the proprietary
‘.TCG’ (Triton Connect Graphic) file format. TCG files can then be
downloaded to the terminals’ Expansion Memory Card for display
on the screen. In addition to the graphic, data is also downloaded
that establishes what time of day and for how long the Ad Screen
is displayed.
Selecting ENABLE from the AD SCREENS Menu turns on the AD
SCREENS feature. Selecting DISABLE turns off the feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: COMMUNICATION HEADER
FACTORY DEFAULT: PROCESSOR-SPECIFIC
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
3.) Select COMMUNICATION HEADER.
from
the
DESCRIPTION:
The COMMUNICATION HEADER is an optional feature that is only
applicable to certain processors. When a specified processor requires the use of the COMMUNICATIONS HEADER it must be
ENABLED and have the correct data in the header data field. The
COMMUNICATION HEADER data field consists of alphanumeric
characters.
To enter a digit 0-9, press the key that has that digit. To enter a
letter, first press the <BLUE> key, then press the key that has the
letter you want on it. The first press of the key will display the first
character above the number. Subsequent presses will display the
characters in sequence. When the character you want is displayed,
press the <RIGHT ARROW> key to ‘lock in’ the character. If your
next character is a letter, you must press the <BLUE> key again.
ERROR CONDITIONS:
Enabling the COMMUNICATION HEADER when using a processor that doesn’t use this feature will prevent any type of transaction from completing. Disabling or having incorrect data in the
COMMUNICATION HEADER data field (if the feature is required)
will also prevent any type of transaction from processing.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: MORE (TERMINAL PARAMETERS)
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
from
the
DESCRIPTION:
This screen allows you to select additional terminal parameters
functions. The functions available are ALARM THRESHOLDS and
VIEW/MODIFY OPTIONS. ALARM THRESHOLDS is used to
monitor the status of various parameters (such as number of journal entries, or the level of cash remaining in the cassette), and
determines at what point a notification message will be sent to a
remote computer. This remote computer must be running Triton
Connect monitoring software.
The VIEW/MODIFY OPTIONS function is used to activate or deactivate special terminal features such as Triton Connect.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ALARM THRESHOLDS
FACTORY DEFAULT: OFF
ACCESS INSTRUCTIONS:
1.)
2.)
3.)
4.)
5.)
Select TERMINAL CONFIGURATION from the
MANAGEMENT FUNCTIONS menu.
Select SET TERMINAL PARAMETERS.
Choose MORE.
Select MORE.
Select ALARM THRESHOLDS.
DESCRIPTION:
This function allows you to turn on or off the LOW CASH THRESHOLD, JOURNAL THRESHOLD, and SCHEDULED JOURNAL features.
1.) LOW CASH THRESHOLD. When this feature is turned ON,
the terminal sends a notification message to a remote Triton
Connect computer if the amount of cash in the cassette falls
below the level specified using the SET LOW CASH
THRESHOLD function. When this feature is turned OFF, no
notification message will be sent.
2.) JOURNAL THRESHOLD. When this feature is turned ON,
the terminal will send a notification message to a remote Triton
Connect computer if the number of entries in the journal
exceeds the level specified using the SET JOURNAL
THRESHOLD function. When this feature is turned OFF, no
notification message will be sent.
3.) SCHEDULED JOURNAL. When this feature is turned ON,
the terminal will automatically send all journal data to a remote
Triton Connect computer at a time established using the SET
SCHEDULED JOURNAL function. When this feature is turned
OFF, the journal will not be sent automatically.
The current state of each function is shown as either ON or OFF in
the applicable label on the left-hand side of the display. Press the
button next to the applicable label to toggle the state of the feature
between ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET LOW CASH THRESHOLD
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select ALARM THRESHOLDS.
6.) Select SET LOW CASH THRESHOLD.
from
the
DESCRIPTION:
This function allows you to enter the number of bills that will act as
a low cash threshold. When the number of bills in the cassette
drops below the value set in this function, the terminal will automatically send a notification message to a remote Triton Connect
computer.
To ensure the accuracy of the threshold, make sure to use the
ENTER QTY. IN CASSETTE function after replenishing the cash
in the cassette.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET JOURNAL THRESHOLD
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select ALARM THRESHOLDS.
6.) Select SET JOURNAL THRESHOLD.
from
the
DESCRIPTION:
This function allows you to enter the number of journal entries that
will act as a threshold. When the number of journal entries rises
above the value set in this function, and the Journal Threshold
feature is ENABLED, the terminal will automatically contact the
remote Triton Connect computer and initiate a transfer of the journal.
ERROR CONDITIONS:
IMPORTANT! If the threshold value is set to ‘0’ (zero) while the
Journal Threshold feature is ENABLED, no journal will be transmitted!
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET SCHEDULED JOURNAL
FACTORY DEFAULT: 0
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select ALARM THRESHOLDS.
6.) Select SET SCHEDULED JOURNAL.
from
the
DESCRIPTION:
This function allows you to enter the time at which the terminal will
automatically contact a remote Triton Connect computer and initiate a transfer of the journal.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: VIEW/MODIFY OPTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select VIEW/MODIFY OPTIONS.
from
the
DESCRIPTION:
The VIEW/MODIFY OPTIONS FUNCTION provides access to terminal parameters for setting the following:
1.) ACTIVATE (A selected feature.)
2.) DEACTIVATE (A selected feature.)
3.) SELECT FEATURE NUMBER
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ACTIVATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select VIEW/MODIFY OPTIONS.
6.) Choose ACTIVATE.
from
the
DESCRIPTION:
To activate a FEATURE an activation code must be obtained from
the Triton Systems, Inc., Technical Support Department. When
calling Triton Systems Inc., you will be asked to provide the serial
number that is displayed on the FEATURE 00 SERIAL NUMBER
screen.
Once the activation code is obtained, select the ACTIVATE option
from the FEATURE 00 Menu to display the FEATURES 00 SERIAL NUMBER screen. Enter the activation code into the terminal
while the FEATURE 00 SERIAL NUMBER screen is displayed.
Press <OK>. If the activation code is correct, a screen informing
you that the terminal must be reset to activate the feature is displayed. Reset the terminal by depressing the RESET switch on
the card cage or cycling the Main Power Switch on the Power Supply from ON to OFF to ON.
If the activation code is entered incorrectly, the terminal will beep 4
times and return to the FEATURE 00 Menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DEACTIVATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select VIEW/MODIFY OPTIONS.
6.) Choose DEACTIVATE.
from
the
DESCRIPTION:
To DEACTIVATE a Feature (such as Feature 00 - Triton Connect),
select the DEACTIVATE option from the FEATURE menu. When
DEACTIVATE is selected a confirmation screen (“ARE YOU
SURE?”) is displayed. Select YES, CONTINUE on the confirmation screen and the FEATURE Menu will be displayed indicating
the Feature “IS NOT ACTIVE” .
Selecting the NO, CANCEL option when “ARE YOU SURE?” is
displayed will return the display to the FEATURE main menu.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SELECT FEATURE NUMBER
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select MORE.
5.) Select VIEW/MODIFY OPTIONS.
6.) Choose SELECT FEATURE NUMBER.
from
the
DESCRIPTION:
Selects the feature number to examine or to activate/deactivate.
For example, entering the numbers “00” selects the Triton Connect feature. The current status of the feature will be displayed.
Use the ACTIVATE and DEACTIVATE functions as appropriate to
change the status of the selected feature.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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OPERATION MANUAL - MODEL 9610
SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: DATE / TIME FUNCTIONS
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Choose DATE / TIME FUNCTIONS.
from
the
DESCRIPTION:
This screen provides a menu of functions related to configuration
of date and time parameters for the Cash Dispenser:
1.) SET DATE FORMAT. This option allows you to choose between
a DD/MM/YY and a MM/DD/YY date format the terminal will
use when printing receipts and other reports.
2.) SET DATE / TIME. This option enables you to configure the
actual date and time the terminal uses when printing receipts
and other reports.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET DATE FORMAT
FACTORY DEFAULT: MM/DD/YY
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Choose DATE / TIME FUNCTIONS.
3.) Choose SET DATE FORMAT.
from
the
DESCRIPTION:
This function provides a way to change the date format the terminal uses when printing a date field on receipts and reports. Press
the button next to the desired option to activate that format.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET DATE / TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Choose DATE/TIME FUNCTIONS.
3.) Choose SET DATE / TIME
from
the
DESCRIPTION:
The Cash Dispenser contains an internal clock that maintains the
date and time, even when power is disconnected from the unit.
Press SET DATE to begin the date entry process. Press SET TIME
to begin the time entry process.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET DATE
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Choose DATE/TIME FUNCTIONS.
3.) Select SET DATE / TIME.
4.) Select SET DATE.
from
the
DESCRIPTION:
Press SET DATE to begin the date entry process. The date is entered in the form ‘MM/DD/YY’ (month, day, year). Do not enter the
‘/’ characters separating the fields, just the fields themselves. Press
CLEAR to erase everything and start over. Press the BACKSPACE
key to back up and erase a single character. Press QUIT to escape without doing anything. Press SET DATE to load the entered
date into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: SET TIME
FACTORY DEFAULT: N/A
ACCESS INSTRUCTIONS:
1.) Select TERMINAL CONFIGURATION
MANAGEMENT FUNCTIONS menu.
2.) Choose DATE/TIME FUNCTIONS.
3.) Select SET DATE / TIME.
4.) Select SET TIME.
from
the
DESCRIPTION:
The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the
fields themselves.
Press the ‘2’ key on the keypad to change the AM/PM setting to
‘AM’; press the ‘7’ key to change the setting to ‘PM.’
Press CLEAR to erase everything and start over. Press the BACKSPACE key to back up and erase a single character. Press QUIT
to escape without doing anything. Press SET TIME to load the
entered time into the clock.
The Cash Dispenser will not let you enter an invalid number for
hours or minutes. The clock will properly handle the rollover to the
year 2000.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: TRANSACTION TYPES
FACTORY DEFAULT: ON
ACCESS INSTRUCTIONS:
1.) Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2.) Select TRANSACTION TYPES.
DESCRIPTION:
This function allows you to turn on or off the availability of the two
transaction types: TRANSFERS and BALANCE INQUIRIES. When
a transaction type is turned ON, the terminal will provide that option to the customer. When a transaction type is turned OFF, the
selected transaction type will not be displayed to the customer.
The current state of the transaction type is shown as either ON or
OFF in the applicable button label on the display. Press the button
next to the label to toggle the state of the transaction type between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 5 - MANAGEMENT FUNCTIONS
FUNCTION: ACCOUNT TYPES
FACTORY DEFAULT: ON
ACCESS INSTRUCTIONS:
1.) Select the TERMINAL CONFIGURATION option from the
MANAGEMENT FUNCTIONS screen.
2.) Select ACCOUNT TYPES.
DESCRIPTION:
This function allows you to turn on or off the availability of two
account types: SAVINGS and CREDIT CARD. When an account
type is turned ON, the terminal will provide that option to the customer. When an account type is turned OFF, the selected account
type will not be displayed to the customer.
The current state of the account type is shown as either ON or
OFF in the applicable button label on the display. Press the button
next to the label to toggle the state of the account type between
ON and OFF.
ERROR CONDITIONS:
There are no error conditions directly associated with this function.
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SECTION 6
MAINTENANCE
OPERATION MANUAL - MODEL 9610
SECTION 6 - MAINTENANCE
Introduction
This section of the user manual covers preventive and corrective
maintenance procedures appropriate for user personnel. The following areas are covered:
1. Cleaning the Enclosure. The proper way to clean the ATM
housing.
2. Replenishing Receipt Paper. Describes how to replace a
spent receipt paper roll.
3. Card Reader Cleaning. The recommended card reader
cleaning technique.
4. Card Reader Problems. Servicing card reader problems.
5. Communication Problems. Servicing communicationsrelated problems.
IMPORTANT
Only qualified service personnel are authorized to repair or service the terminal. Should a malfunction occur DO NOT attempt to service the unit yourself! Contact your service provider!
Figure 6-1. Cut any paper between
the roll and the printer feed path
with scissors.
Cleaning the Enclosure
The Cash Dispenser front panel is highly durable, resisting
scratches and finger smudges. However, occasional cleaning of
the front panel and the plastic enclosure may be desirable. A soft
dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water.
Figure 6-2. The PAPER FEED
BUTTON.
WARNING
Avoid using abrasive cleaners on any surface of the
terminal. Do not spray cleaner liquids directly on the
unit.
Figure 6-3A. Paper Spool in its
normal operating position.
TRITON SYSTEMS, INC.
6-2
OPERATION MANUAL - MODEL 9610
SECTION 6 - MAINTENANCE
Cleaning the Display
The Liquid Crystal Display (LCD) on the front of the cash dispenser
has a plastic protective window that should be cleaned only with a
SOFT cloth, dampened with a weak solution of a mild detergent
and water.
WARNING
Do not use any abrasive cleaners on the window, as it will
scratch. Do not spray liquids onto the screen, as they may
run down inside the unit and cause damage.
Figure 6-3B The Paper Spool in
position for removal.
Replenishing the Receipt Paper
NOTE: This operation can be completed with the AC Power applied to the Cash Dispenser
1. This operation can be completed with the power on. Open the
top of the cash dispenser by unlocking the top enclosure and
pulling the hinged door forward.
Figure 6-4A. The paper and paper
spool.
WARNING
The top enclosure access door is provided with a pneumatic piston to prevent the door from extending too
far when opening and from being closed too quickly.
In the unlikely event of the pneumatic piston not functioning properly, the door should be prevented from
opening too far and from being slammed when closing.
Figure 6-4B. Spool inserted into the
roll of paper.
2. If paper remains on the roll, cut the paper between the roll and
the printer with a pair of scissors as shown in Figure 6-1. Use
the RECEIPT PRINTER PAPER FEED BUTTON (Figure 6-2)
to feed the paper through the paper path until all paper comes
out the front of the printer.
Figure 6-5A. Placing the paper roll
and spool on the paper bracket.
TRITON SYSTEMS, INC.
6-3
OPERATION MANUAL - MODEL 9610
SECTION 6 - MAINTENANCE
\
WARNING
Do not pull the paper backward through the printer.
This may leave paper fragments that can cause paper
jams.
3. Push the paper spool (or partial roll of paper) from its location
in Figure 6-3A to the position shown in Figure 6-3B.
Figure 6-5B. Paper roll and spool
in place for operation.
4. Remove the paper spool from the paper support bracket by
pulling the slotted small end of the spool out of bracket.
5. Remove the tab securing the end of the new paper roll to itself.
Use scissors to cut off all of the paper up to and including the
glue tab. Insert the paper spool into the new roll of paper (as
shown in Figures 6-4A and 6-4B). Use a 6-inch roll of 60-mm
wide thermal paper. Be sure the paper spool is inserted so that
the paper will feed from the top of the roll when it is installed on
the paper bracket.
6. Place the paper roll and paper spool back on the paper bracket
by sliding the small slotted end of the spool into the large hole
in the bracket as shown in Figure 6-5A. Push the paper and
spool into the operating position to lock them in place as seen
in Figure 6-5B.
Figure 6-6. Feeding paper into the
printer.
7. Once the paper roll and spool are installed on the paper bracket,
take the end of paper roll and feed it into the printer path paper
entrance, as shown in Figure 6-6.
8. Once the paper is fed into the paper path entrance, the printer
will activate and automatically feed the paper through the printer
and out the exit. See Figure 6-7.
9. Close and lock the Cash Dispenser.
Figure 6-7. A new roll of paper
installed on the Printer.
TRITON SYSTEMS, INC.
6-4
OPERATION MANUAL - MODEL 9610
SECTION 6 - MAINTENANCE
Card Reader Cleaning
Special cleaning cards are available for proper maintenance of the
card reader. The reader should be cleaned at least once a month
by inserting and removing a cleaning card, as shown in Figure 6-8.
It may be necessary to clean the card reader more often in locations that see heavy usage.
Card Reader Problems
The following procedures provide help in recovering from card
reader problems.
Figure 6-8. Use the cleaning cards
on a monthly basis to maintain
effective card reader operation.
Can’t Read Customer Card
1. Reset the ATM. If the problem still exists, continue with next
step.
2. Access Management Functions main menu.
3. Select the DIAGNOSTICS option. Select the MORE
DIAGNOSTICS option.
4. Select the SCAN CARD option.
5. Insert and remove an ATM card. If no error message is received,
but card still can’t be read, contact your service provider. If an
error message is received, continue with the next step.
6. Open the ATM control panel. Remove and reconnect the data
cable (ribbon-style cable) on the card reader. Close the ATM
control panel.
7. Reset the ATM. Try to read a card. If the problem still exists,
contact your service provider.
Can’t Insert Card Fully
1. Open the ATM control panel to allow light to shine through the
card reader slot. Examine the slot from the rear of the card
reader.
2. If a foreign object is discovered, try to dislodge it. Use a thin,
smooth strip of cardboard or wood (such as a tongue depressor)
to remove the obstruction.
3. Close the ATM control panel. Test the card reader, If a card
still cannot be fully inserted contact your service provider.
TRITON SYSTEMS, INC.
6-5
OPERATION MANUAL - MODEL 9610
SECTION 6 - MAINTENANCE
Communication Problems
Follow these steps to recover from “System Unavailable” and “Communication Error” conditions.
1. Reset the ATM. If the problem still exists, continue with next
step.
2. Open the ATM control panel. Plug the base unit of a telephone
(NOT the handset) into the phone jack on the third card from
the top in the card cage.
3. Listen for a dial tone. If there is a dial tone, unplug the telephone.
Close the ATM control panel. Contact your service provider.
4. If there is no dial tone, plug the telephone into the wall jack for
the ATM phone line. If there is no dial tone, there is a facility
phone line problem. Contact your telephone service provider
for assistance.
TRITON SYSTEMS, INC.
6-6
SECTION 7
JOURNAL ENTRIES
OPERATION MANUAL - MODEL 9610
SECTION 7 - JOURNAL ENTRIES
Journal Entries
Journal entries are printed on a per transaction basis. Each new entry begins with a blank line. The following
is an example of a typical journal entry. In the case of a communications error, most of this information is
omitted and an error code would be printed.
1
13
12
2
3
4
5
6
09/l9/94 5:32:29 PM
OK
9999
TERM # 000000
1234567890123456
0004
1
50.00
Dispensed: 50.00 Code: 32
D:5
R:O
11
10
9
7
8
JOURNAL ENTRIES
#
*
**
TYPE
1
Date
2
Time
3
Authoriz ation Number
4
Communication Status
5
Transaction Type*
6
Sequence Number
7
Amount Requested
8
Number of Reject Events
9
Number of Bills Dispensed
10
Dispenser Error Code**
11
Amount Dispensed
12
Account Number
13
Terminal ID Number
Transaction Types are described in the table on the next page.
Dispenser Error Codes are described in Section 8, Error Recovery, in the operations manual.
TRITON SYSTEMS, INC.
7-2
OPERATION MANUAL - MODEL 9610
SECTION 7 - JOURNAL ENTRIES
TRANSACTION TYPES
Transaction Code
Transaction Type
0
Invalid Transaction Type
1
Withdraw al from Checking
2
Withdraw al from Savings
3
Withdraw al from Credit Card
4
Transfer from Checking to Savings
5
Transfer from Saving to Checking
6
Transfer from Credit Card to Checking
7
Transfer from Credit Card to Savings
8
Balance Inquiry Checking
9
Balance Inquiry Savings
10
Balance Inquiry Credit Card
11
Reversal
12
Non-Cash Withdraw al from Checking
13
Non-Cash Withdraw al from Savings
14
Non-Cash Withdraw al from Credit Card
15
C oupon
16
PIN Change
TRITON SYSTEMS, INC.
7-3
SECTION 8
ERROR RECOVERY
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
Introduction
This section of the operation manual describes how user personnel can respond to Cash Dispenser error conditions.
TEMPORARILY OUT OF
SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
Error Recovery
The Cash Dispenser operating system determines the operational
status of each of its components by routinely performing a system
status check. A status check is performed:
1. During power up.
NOTIFY
ATTENDANT
Fig. 8-1.The OUT OF SERVICE
screen is displayed if the terminal
detects an error condition.
2. Once every forty seconds while the dispenser is not in use.
3. Before leaving the Management Functions main menu screen.
RESET Button
POWER ON/OFF Switch
4. After every transaction.
An error detected during a status check will place the dispenser in
an “OUT OF SERVICE” mode of operation and display the messages shown in Figure 8-1 on the LCD display screen.
Many error conditions require the assistance of a qualified service
technician to return the Cash Dispenser to normal operation. But
there are some actions that the end user can perform to confirm
the existence of a problem or correct simple problems.
Table 8-1, Error Recovery Procedures, provides a list of error conditions that can cause the Cash Dispenser to enter an “OUT OF
SERVICE” condition. The table lists the error codes, a description
of each error message and possible corrective actions non-service personnel can perform in an attempt to return the unit to normal operation.
Many of the procedures direct you to RESET the Cash Dispenser
as the first step. This action may be all that is necessary to clear
the error indication. In other cases further actions may be necessary. If necessary, you will be told to contact your service provider.
Fig. 8-2. Location of the Reset
Button and Power ON/OFF Switch.
Used to reset the terminal in an OUT
OF SERVICE condition.
OUT OF SERVICE
ERROR CODE #XXX
Resetting the Cash Dispenser
In the “OUT OF SERVICE” mode of operation the dispenser will
not respond to any inputs to the keypad or card reader.
Try to return the dispenser to normal operation by performing a
RESET. To do this, open the top enclosure access door (see CAUTION) and perform either of the following two actions:
TRITON SYSTEMS, INC.
RESET
MANAGEMENT
Fig. 8-3. This screen appears after
resetting the terminal in an OUT OF
SERVICE condition.
8-2
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
1. Press and then release the RESET Switch (See Figure 8-2).
2. Turn the AC Power Switch OFF for a few seconds, then turn it
back ON (See Figure 8-2).
After resetting the Cash Dispenser, the RESET ERROR/MANAGEMENT Menu (refer to Figure 8-3.) is displayed on the LCD display
screen. This menu allows you to perform two actions:
1. Enter MANAGEMENT mode.
2. RESET the error that caused the OUT OF SERVICE condition.
After selecting the RESET ERROR option, and if no additional error conditions exist, the CUSTOMER WELCOME screen should
appear. At this point one further step is usually recommended to
confirm that the dispenser is working normally, and that is to perform a TEST DISPENSE. The success of this operation is usually
a good indication that the overall dispenser control system and
dispensing mechanism are working normally.
It is possible that more than one error condition exists. In these
cases, after resetting the original error message (or after performing a TEST DISPENSE) a different error message may be displayed. Address each error message according to the instructions
given in Table 8-1, until all problems have been corrected and the
Cash Dispenser has been restored to normal operation, or you are
instructed to contact your service organization.
Miscellaneous Error Codes
Table 8-2, Miscellaneous Error Codes, lists miscellaneous error
codes not included in Table 8-1, Error Recovery Procedures. It is
recommended that troubleshooting of these error conditions be
coordinated through your service provider.
TRITON SYSTEMS, INC.
8-3
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
Turn off the Cash Dispenser and open the security container.
Inspect the dispensing mechanism feed path for jammed currency
and currency sticking together. Clear the feed path as needed.
33
Feed Failure.
Remove and inspect the cassette for damage that will prevent it
from dispensing properly. Also, make sure the currency is fit for
dispensing. If there is no currency in the cassette, see the
IMPORTANT NOTE in the Recommended Actions for Error Code
182. If the suggested actions do not clear the feed failure
indication, proceed with the remainder of this procedure.
Verify that the packer plate is released. If there is no jammed
currency, remove the first note from the cassette.
Prime the cassette, install it in the dispenser mechanism and
restore power to the Cash Dispenser.
When the RESET ERROR/MANAGEMENT menu is displayed on
the LCD, press the RESET ERROR key.
If the error appears again, close and lock the security container.
Call your service provider.
If the error clears, enter the MANAGEMENT FUNCTIONS when the
Top Menu is displayed. Enter your password.
When the MANAGEMENT FUNCTIONS menu is displayed select
DIAGNOSTICS.
Press the PURGE key. The correct return code for a good purge is
'20 20 20'. If any other return code is displayed, contact your
service provider.
Press the TEST DISPENSE key. The correct return code for a
good test dispense is '20 20 21'. If any other return code is
displayed contact your service provider.
If the return codes are satisfactory, close and lock the security
container.
Place the Cash Dispenser back in service.
TRITON SYSTEMS, INC.
8-4
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
34
Mistracked note at feed.
See Recommended Actions for Error Code 33.
35
Mistracked note at double detect. See Recommended Actions for Error Code 33.
36
Mistracked note at exit.
See Recommended Actions for Error Code 33.
37
Note too long for exit.
See Recommended Actions for Error Code 33.
38
Blocked exit.
See Recommended Actions for Error Code 33.
RESET the Cash Dispenser.
If the error appears again, close and lock the
security container. Call your service provider.
If the error clears, enter the MANAGEMENT
FUNCTIONS when the Top Menu is displayed. Enter
your password.
When the MANAGEMENT FUNCTIONS menu is
displayed select DIAGNOSTICS.
39
Too many notes.
Press the PURGE key. The correct return code for a
good purge is '20 20 20'. If any other return code is
displayed, contact your service provider.
Press the TEST DISPENSE key. The correct return
code for a good test dispense is '20 20 21'. If any
other return code is displayed contact your service
provider.
If the return codes are satisfactory, close and lock
the security container.
Place the Cash Dispenser back in service.
TRITON SYSTEMS, INC.
8-5
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
42
Timing wheel error.
See Recommended Actions for Error Code 39.
44
Bad roller profile.
See Recommended Actions for Error Code 39.
45
Diverter error.
See Recommended Actions for Error Code 39.
46
Exit quantified.
See Recommended Actions for Error Code 39.
47
Note missing at double detect.
See Recommended Actions for Error Code 39.
The most probable cause of this error is poor quality
currency.
Open the security container.
48
Reject rate exceeded.
Remove the cassette and inspect the currency to
make sure it's fit for dispensing (refer to guidance
in Section 4, Handling Cassettes). Replace currency
as needed.
Follow the Recommended Actions for Error Code
39.
49
Jam at exit.
See Recommended Actions for Error Code 39.
50
Interference recovery.
See Recommended Actions for Error Code 39.
51
Suspect exit accountancy.
See Recommended Actions for Error Code 39.
52
RAM error.
See Recommended Actions for Error Code 39.
53
EPROM error.
See Recommended Actions for Error Code 39.
TRITON SYSTEMS, INC.
8-6
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
54
Operation timeout.
See Recommended Actions for Error Code 39.
55
RAM corruption.
See Recommended Actions for Error Code 39.
56
Link Error
See Recommended Actions for Error Code 39.
128
Error in reply from the dispenser
mechanism.
See Recommended Actions for Error Code 39.
129
No response from the dispenser
mechanism.
See Recommended Actions for Error Code 39.
130
Command not acknowledged by
the dispenser mechanism.
See Recommended Actions for Error Code 39.
131
CTS (Clear To Send) line from
the dispenser mechanism is not
active.
See Recommended Actions for Error Code 39.
132
Status reports bad double detect
in last dispense.
See Recommended Actions for Error Code 39.
133
5 volts not present from
dispenser mechanism.
See Recommended Actions for Error Code 39.
134
Exit blocked as reported by
status check.
See Recommended Actions for Error Code 39.
135
Feed sensor blocked as
reported by status check.
See Recommended Actions for Error Code 39.
RESET the Cash Dispenser.
136
Modem initialization failed.
If the error clears, put the Cash Dispenser back in
service.
If the error appears again, close and lock the
security container. Call your service provider.
TRITON SYSTEMS, INC.
8-7
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
137
Meaning
Print failure while printing to the
journal printer.
Recommended Actions
This error code is applicable to Cash Dispensers
equipped with a mechanical journal printer. It is not
applicable to a standard unit equipped with an
Electronic Journal.
Open the top enclosure of the Cash Dispenser.
Carefully clear the paper path with a business card
or some similar object.
With the aid of the paper feed switch feed cleanly
cut paper through the printer and cutter
mechanisms.
138
Print failure while printing to the
receipt printer.
Press the RESET switch.
When the RESET ERROR/MANAGEMENT menu is
displayed on the LCD, press the RESET ERROR
key.
If the error appears again, close and lock the
security container. Call your service provider.
139
Print controller not responding to
commands.
See Recommended Actions for Error Code 136.
140
Timeout waiting for printer to be
ready.
See Recommended Actions for Error Code 136.
141
Paper jam reported by controller
during a status check.
See Recommended Actions for Error Code 138.
TRITON SYSTEMS, INC.
8-8
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
142
Dispensing mechanism returns
bad command error.
See Recommended Actions for Error Code 136.
143
PTDF error.
See Recommended Actions for Error Code 136.
144
No reply from the security module
See Recommended Actions for Error Code 136.
or electronic journal.
145
Error in reply from security
module or electronic journal.
See Recommended Actions for Error Code 136.
146
No reply from command to
electronic journal.
See Recommended Actions for Error Code 136.
147
Error in reply from electronic
journal.
See Recommended Actions for Error Code 136.
148
Write to electronic journal failed.
See Recommended Actions for Error Code 136.
149
Read from electronic journal
failed.
See Recommended Actions for Error Code 136.
150
Status command to electronic
journal failed.
See Recommended Actions for Error Code 136.
RESET the Cash Dispenser.
When the RESET ERROR/MANAGEMENT menu is
displayed on the LCD, press the MANAGEMENT
key.
151
Electronic journal full.
Enter your password. When the MANAGEMENT
FUNCTIONS menu is displayed press the
JOURNAL key.
When the SELECT JOURNAL FUNCTIONS menu is
displayed press the PRINT JOURNAL key.
Continued on next page...
TRITON SYSTEMS, INC.
8-9
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
Continued from previous page...
After the PRINT JOURNAL function is finished,
press the EXIT key until the RESET
ERROR/MANAGEMENT menu is displayed.
151
Electronic journal full.
Press the RESET ERROR key.
If the error clears, put the Cash Dispenser back in
service.
If the error appears again, close and lock the
security container. Call your service provider.
152
Electronic journal corrupt.
See Recommended Actions for Error Code 136.
153
Electronic journal mode.
See Recommended Actions for Error Code 136.
154
Unknown electronic journal
status.
See Recommended Actions for Error Code 136.
155
Electronic journal modify record
failure.
See Recommended Actions for Error Code 136.
157
Erase command to electronic
journal failed.
See Recommended Actions for Error Code 136.
158
Format command to electronic
journal failed.
See Recommended Actions for Error Code 136.
162
Electronic journal get serial
number failed.
See Recommended Actions for Error Code 136.
163
Terminal did not answer.
See Recommended Actions for Error Code 136.
164
Terminal did not return call.
See Recommended Actions for Error Code 136.
TRITON SYSTEMS, INC.
8-10
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
165
Electronic journal not present.
See Recommended Actions for Error Code 136.
166
Bad dispense.
See Recommended Actions for Error Code 136.
Open the security cabinet.
Remove the cassette.
Add currency to the cassette as needed.
Place the casssette in the dispenser mechanism
and close the security enclosure.
Follow the Recommended Actions for Error Code
136.
IMPORTANT NOTE:
182
Currency cassette low.
If the terminal dispenses all of its cash and the
cassette has not been refilled with enough cash to
position the packer plate far enough from the
dispenser mechanism's Low Currency reed switch,
the terminal will go into the Error 182 condition when
the RESET ERROR key is pressed. To prevent this
from occurring, follow these steps:
1.) Remove the cassette from the dispenser
mechanism.
2.) Press the RESET ERROR key on the terminal.
3.) Refill the cassette as necessary and install it in
the dispenser mechanism.
183
184
Receipt printer paper low.
Add paper as needed. If this does not correct the
problem, you may wish to temporarily disable
detection of this condition by setting the LOW
RECEIPT PAPER parameter to IN SERVICE (see
Section 5) to allow operation until the problem can
be corrected by your service provider.
Journal printer paper low.
This error code is applicable to Cash Dispensers
equipped with a mechanical journal printer. It is not
applicable to a standard unit equipped with an
Electronic Journal.
TRITON SYSTEMS, INC.
8-11
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-1
ERROR RECOVERY PROCEDURES
Error/Status
C ode
Meaning
Recommended Actions
185
Phone number not configured.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
186
Bill size not configured correctly.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
187
Maximum withdrawal not
configured.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
188
Communications key not
configured.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
189
Terminal ID not configured.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
190
Master Key not configured.
Refer to Section 3, Operation and Setup, and
Section 5, Management Functions, for procedures
for checking and setting this parameter.
192
Communication error.
Call your service organization.
195
Receipt paper out.
Call your service organization.
196
Card Reader Failure.
Call your service organization.
203
SPED keypad is not replying to
main board.
Call your service organization.
205
The SPED keypad reported a
tamper condition.
Call your service organization.
206
SPED could not perform a
successful command within
SPED_MAX_ATTEMPTS tries.
Call your service organization.
207
SPED Not Detected.
Call your service organization.
TRITON SYSTEMS, INC.
8-12
OPERATION MANUAL - MODEL 9610
SECTION 8 - ERROR RECOVERY
TABLE 8-2 - MISCELLANEOUS ERROR CODES
Error/Status
C ode
Meaning
Recommended Actions
1
Timeout
Contact your service provider for assistance.
3
BGD_NOANSWER
Contact your service provider for assistance.
4
Error in modem data
Contact your service provider for assistance.
6
BGD_NODIALTONE
Contact your service provider for assistance.
7
BGD_BUSY
Contact your service provider for assistance.
10
BGD_LOGON
Contact your service provider for assistance.
11
No connect
Contact your service provider for assistance.
13
BGD_DONE_GOOD
Contact your service provider for assistance.
14
EOT received
Contact your service provider for assistance.
15
Timed out waiting for EOT
Contact your service provider for assistance.
16
Communication problems
Contact your service provider for assistance.
65
Processor not communicating
with modem correctly.
Contact your service provider for assistance.
TRITON SYSTEMS, INC.
8-13
APPENDIX A
MECHANICAL LOCK
OPERATION MANUAL - MODEL 9610
APPENDIX A - MECHANICAL LOCK
About the Dial
There are two marks on the dial ring (see drawing). The index at
the top is used for opening the lock, The index 30 degrees to the
left is used only when changing the combination.
The dial should always be turned slowly and evenly. A revolution
is counted each time the selected number is aligned with the opening index. DO NOT TURN THE DIAL BACK TO COMPENSATE
FOR OVER DIALING A NUMBER. If, when dialing the combination, any number is turned beyond the index, the entire sequence
must be repeated.
Locks are shipped on a factory setting of ‘50’. To unlock, turn the
dial to the left (counterclockwise) FOUR turns, stopping on ‘50’.
Opening Index
Then, turn the dial to the right until the bolt is retracted.
Unlocking 3-Number Combinations (For Example, “50-25-50”)
Changing Index
1. Turn the dial to the LEFT, stopping when ‘50’ is aligned with
the opening index, the FOURTH time.
2. Turn the dial to the RIGHT, stopping when ‘25’ is aligned with
the opening index, the THIRD time.
3. Turn the dial to the LEFT, stopping when ‘50’ is aligned with
the opening index, the SECOND time.
4. Turn the dial slowly to the RIGHT until the bolt retracts.
To Lock
Turn the dial to the LEFT at least four full revolutions.
Changing the Combination
Select three new numbers. DO NOT use any number between 1
and 20 for the last number.
For maximum security, do not use numbers that end in 0 or 5, and
do not use numbers in sequence: e.g., ’27-48-86' is not as good as
’27-86-48". Perform the following steps:
1. Dial the existing combination on the opening index (see steps
1-2-3 above, or the directions for opening when on the factory
setting). Open door of container.
2. Dial the existing combination again, using the changing index.
TRITON SYSTEMS, INC.
A-2
OPERATION MANUAL - MODEL 9610
APPENDIX A - MECHANICAL LOCK
3. With the last number set at the changing index, hold the dial
securely and insert the change key in the keyhole in the back
of the lock. Make sure the wing is entirely inside the lock and
comes to a positive stop (see Figure 1) before turning the key.
***WARNING***
NEVER INSERT THE CHANGE KEY IN THE LOCK WHEN
THE COVER IS REMOVED. BEFORE TURNING THE
CHANGE KEY, MAKE SURE THE WING OF THE KEY IS
FULLY INSERTED INTO THE LOCK.
Figure 1
4. Turn key one-quarter turn to the LEFT (see Figure 1). With the
change key in this position, set the new combination as follows:
turn the dial to the LEFT, stopping when the first number of the
new combination aligns with the changing index the FOURTH
time.
5. Turn dial to the RIGHT, stopping when the second number is
aligned with the changing index, the THIRD time.
Figure 2
6. Turn the dial to the LEFT, stopping when the third number is
aligned with the changing index, the SECOND time. Holding
the dial in this position, turn the change key back to the RIGHT
and remove it. (See Figure 2.) The new combination you have
chosen is now set in the lock,
***CAUTION***
BEFORE CLOSING THE UNIT
TRY THE NEW COMBINATION SEVERAL TIMES
USING THE OPENING INDEX.
TRITON SYSTEMS, INC.
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APPENDIX B
ELECTRONIC LOCK
OPERATION MANUAL - MODEL 9610
APPENDIX B - ELECTRONIC LOCK
Entering the Combination
The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-45-6. After installation of the safe has been completed,
1. Enter the preset combination and check for proper operation.
After each keypress, the lock will beep. After the final digit has
been entered, the lock will beep twice, and the open period will
begin.
2. When a valid combination has been entered, the operator will
have approximately 3 seconds to open the lock.
3. To open the lock, turn the dial clockwise.
4. After the lock is opened, the door latch may be turned and the
safe opened.
Changing the Combination
To change the combination of the lock, simply follow these directions.
•
•
•
•
Enter six zeros.
Enter the current combination. (Initially set at 1-2-3-4-5-6)
Enter the new combination twice.
The combination is now changed. Enter the new combination
to open the lock.
Lockout Feature
The lock includes a WRONG TRY PENALTY lockout feature that
prevents entry from unauthorized personnel. This feature performs
as follows:
•
Entry of four consecutive invalid combinations will disable the
lock for 5 minutes.
•
During this lockout period, the panel LED will flash every 10
seconds. During this time no other combination entries will
be allowed.
•
At the end of the lockout period, if two more consecutive invalid
combinations are entered, the 5-minute lockout period will
restart.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
APPENDIX B - ELECTRONIC LOCK
SCREWS
Bad Battery/Battery Replacement
If the lock beeps repeatedly while open, or beeps twice and refuses to open, the 9-volt battery, located in the battery box on
the inside of the door, is weak or dead and needs to be replaced.
Note: If the lock will not operate (i.e. no signal from the panel when
a button is pressed) while the door is closed and locked, the battery is dead and the lock must be energized from the two external
terminals on the front, right side of the push-button panel.
BATTERY BOX
To energize the lock, connect a 9-volt battery across the external
terminals with the negative terminal of the battery facing up. Continue to hold the battery against the terminals as you enter
the combination and open the lock.
Follow these steps to replace a battery:
1. Open the ATM vault door. If the battery box is visible on the
back panel of the door, continue with Step 2, below. If the
battery box is not visible, the bolt-works panel must be
removed. Remove the eight screws from the bolt-works panel
on the back side of the door. The battery box will be visible.
SCREWS
SCREWS
BOLTWORKS COVER-PLATE
2. Pull gently on the front cover of the battery box and slide the
cover off.
3. Remove the old battery. Install a new battery and replace the
front cover.
4. Verify the lock is working correctly.
5. If the bolt-works panel was removed in Step 1, replace the
panel and secure it in place using the eight installation
screws. Close and lock the ATM vault door.
TRITON SYSTEMS, INC.
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APPENDIX C
WARRANTY POLICY
OPERATION MANUAL - MODEL 9610
APPENDIX C - WARRANTY POLICY
Notices
Copyright ©2001 - Triton Systems, Inc.; 21405 B Street.; Long Beach, MS 39560 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Triton Systems, Inc.
The information in this publication has been carefully checked and is believed to be accurate. However, Triton
Systems, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this
document. In no event will Triton Systems, Inc. be liable for direct, indirect, special, incidental, or consequential
damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems, Inc. reserves the right to make improvements
in its documentation and the products it describes at any time, without notice or obligation.
Trademark Acknowledgments
miniATMtm is a trademark of Triton Systems, Inc.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
TRITON SYSTEMS, Inc.
APPENDIX C - WARRANTY POLICY
Warranty Statement
Parts Only Limited Manufacturer’s Warranty
Triton Systems, Inc. warrants the components of each Model 9610 Series Cash Dispenser, excluding software
and related documentation, against any defect in materials and/or workmanship for a period of 13 months from
the shipping date. The additional 30 days are intended to allow for the elapsed time between the shipment of the
unit and its installation. If a component fails due to defects in materials and/or workmanship within the warranty
period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for
labor or other costs associated with installing the component; and the failed component shall be returned to
Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit; and any
attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt
to repair a unit or to repair or replace any component by anyone other than a service technician authorized by
Triton shall void this warranty.
Limited Warranty covers normal use. Triton Systems does not warrant or cover damage:
•
•
•
•
•
•
•
occurring during shipment of the equipment or components from or to Triton’s facilities;
caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
caused by failure to provide a suitable installation environment for the equipment, including but not limited
to, faulty wiring in the building in which the equipment is installed, installation in a facility with uncontrolled
environmental conditions, failure to provide a dedicated electrical circuit on which the equipment operates,
and/or lack of proper earth grounding for the equipment;
caused by the use of the equipment for purposes other than those for which it was designed;
resulting from improper maintenance;
caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton Systems or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use of
the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to
property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All other warranties, expressed or
implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton Systems, its agents or
employees shall create a warranty or in any way increase the scope of this warranty.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
APPENDIX C - WARRANTY POLICY
Other Claims
Shipping Damage
All equipment is shipped FOB, Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination, we
recommend the following course of action:
•
If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage
on the “receipt of delivery’ paperwork. If this is not possible, call them as soon as possible to report the
damage.
•
Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note
of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are
damaged, etc. Keep all of the packaging for inspection by the shipping company.
•
If you unpack the equipment, take photographs of the damaged equipment. If this is not possible, make
note of the damages.
•
You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with you to
arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Triton’s Repair Technicians will. repair the damaged unit after it is returned to our facilities. We will
credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the
unit to ‘like new” condition. Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as a cabinet head or main
cabinet body for repair in the field.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party maintenance providers. All
miniATMtm Cash Dispensers must be installed and serviced by service technicians certified by Triton. This
includes authorized third party service technicians and technicians who have been factory trained by Triton to
service miniATMtm equipment. Installation or repairs attempted by unauthorized service technicians automatically voids the warranty on the product.
Please contact Triton Systems’ Technical Services Department at (800) 259-6672 for a list of our third party
service providers and/or to obtain information on the requirements and procedures for becoming a certified
Triton service technician.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
APPENDIX C - WARRANTY POLICY
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-2596672) is provided for convenience. The Technical Services Department operates to serve our customers. The
staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
Automated Voice Mail System. Our goal is to have a ‘live’ person answer 100% of all incoming calls (during
regular support hours). On occasion, however, call loads may exceed the capacity of the staff. When this
occurs, an automated voice mail system will answer the call, indicate to the caller that all Technical Support
Specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
•
their name
•
the organization for which they work
•
the serial number of the equipment they are calling about
•
detailed description of the problem that they are experiencing
•
phone number where they can be reached, including area code.
As Technical Support Specialists become available, they check for voice mail messages and return calls in the
order in. which they were received. By providing the information requested in the voice mail, the technician can
be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail, and assures
you that your call is important to us and that we will respond promptly.
Calls for Service or Repair. Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the equipment or an authorized third
party service organization to obtain service. The sections that follow describe the policies and procedures that
relate to the repair and replacement of malfunctioning equipment.
Questions on Operation of Equipment. Technical support is available to owners of Triton equipment and to
qualified service personnel. When calling for help with the configuration or operation of a Triton product, the
caller must provide either positive identification as a service technician or the serial number of a Triton terminal.
Technical support is provided during normal business hours for the life of the product.
When calling for help with an operational Problem, please have available information pertaining to the nature of
the trouble. This includes the type of equipment, examples of what is or is not happening, and the name of the
processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to
the processor. Triton does not have access to the information needed to answer questions relating to specific
transactions.
TRITON SYSTEMS, INC.
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OPERATION MANUAL - MODEL 9610
APPENDIX C - WARRANTY POLICY
CONTACT INFORMATION
TRITON SYSTEMS, IN21405 B STREET
21405 B STREET
LONG BEACH, MS 39560
Sales:
(800) 367-7191
(228) 868-1317
(228) 868-0437 FAX
Service:
(800) 259-6672
(228) 868-0859 FAX
TRITON SYSTEMS, INC.
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