weBoost Basic Home 471101 Installation Guide

A WILSON ELECTRONICS BRAND
Basic Home
Cellular Signal Booster
User Manual
NEED HELP?
support.weboost.com
866.294.1660
______
Index
Package Contents
1
Preparation
2
STEP 1-A & B:
Connect Inside Antenna To Booster
3
STEP 2-A:
Point Outside Antenna Toward Nearest Cell Tower
4
STEP 2-B:
Mount Bracket To Outside Antenna
5
STEP 3:
Route & Connect Cable To System
7
STEP 4:
Power Up The Booster
8
Measuring Booster Performance
9
Light Patterns
11
Troubleshooting
12
Safety Guidelines
13
Specifications
14
Warranty
15
______
Package
Contents
Basic
Home
Power
Supply
BASIC HOME
Inside
Antenna
Roof/Pole
Mount
Bracket
Outside
Antenna
Wall Mount
Bracket
1-30’ & 2-15’
Cables
Window
Entry Cable
Cable
Connector
CELL PHONE SIGNAL BOOSTER
1
______
Preparation
You Will Need (tools not included)
Make sure the following materials are prepared and ready for your
installation.
1 to 2 hours
2 people (a person to help with antenna calibration)
o
o
o
o
o
o
Ladder
Phillips-head screwdriver
10mm open-end wrench or adjustable wrench
Drill (if routing cable through wall)
1.25”-2” diameter pole existing pole (or order #901117)
Recommended: Power Strip with surge protection
NOTE: These instructions will walk you through a “soft” install process to find
the optimal locations for the inside and outside antennas, then through the
process of the permanent installation.
2
CELL PHONE SIGNAL BOOSTER
BASIC HOME
______
Step 1-A & B: Connect Inside
Antenna To Booster
Connect Inside Antenna cable to the bottom port on Basic Home booster
labeled ‘INSIDE’ and place Inside Antenna in weak signal area at least 18
inches away from booster.
NOTE: Do not connect booster to power until the system is fully installed.
Inside
Antenna
Booster
BASIC HOME
finger tighten
only
CELL PHONE SIGNAL BOOSTER
3
______
Step 2-A: Point Outside
Antenna Toward Nearest
Cell Tower
Point the Outside Antenna toward the nearest cell phone tower. To find the
nearest tower, use an app such as ‘Open Signal’. T
his is the most critical step
of the installation process because it will determine the overall performance
of the booster system.
Cell Tower
Outside Antenna
facing away
4
NOTE: The Outside Antenna must be at least
20 feet horizontal or 50 feet vertical from the Inside
Antenna for best performance. Make sure the Inside
Antenna and Outside Antennas are setup so they are
facing away from each other.
CELL PHONE SIGNAL BOOSTER
BASIC HOME
______
Step 2-B: Mount Bracket To
Outside Antenna
Pole Mounting and Wall Mounting Options are included. The pole mounting
option is preferred because it would be easier to adjust to the direction
of the cell tower.
Attach the L-Bracket to the Outside Antenna and use the U-Bolts/Pole Bracket
to attach the L-Bracket to a pole.
Cell Tower
Pole Mounting Option
Pole
(1.25”-2.0”dia.)
L-Bracket
Outside Antenna
U-bolt &
Pole Bracket
NOTE: Mounting on existing roof exhaust pipe would
be a good time-saver option.
BASIC HOME
CELL PHONE SIGNAL BOOSTER
5
______
(STEP 2-B cont.)
Wall Mounting Option
Tap anchors in
Fasten bracket to back
of Outside Antenna
Secure bracket to wall
Drill holes using
3/16 inch bit
mounting
Outside Antenna
on wall bracket
sideview
6
CELL PHONE SIGNAL BOOSTER
BASIC HOME
______
Step 3: Route & Connect
Cable To System
Connect the white RG-6 Cable to Outside Antenna and route cable
into the home. All connections should be finger tightened only.
Outside
Antenna
Booster
Inside
Antenna
Window
Entry Cable
RG-6 Cable
RG-6 Cable
A Window Entry Cable is provided to help make cable entry easier.
Route cable to the Basic Home booster and connect to top port
labeled ‘OUTSIDE’.
Outside
Antenna
Cell
Tower
Booster
Inside
Antenna
Window Entry Cable
BASIC HOME
CELL PHONE SIGNAL BOOSTER
7
______
Step 4: Power Up The
Booster
Plug the Power Supply into wall outlet then connect to Basic Home
booster and enjoy your boosted cell signal!
to power
Outside
Antenna
Booster
Window
Entry Cable
RG-6 Cable
Inside
Antenna
RG-6 Cable
Outside
Antenna
50 FEE
T
Cell
Tower
Booster
Window Entry Cable
8
CELL PHONE SIGNAL BOOSTER
Inside
Antenna
Power Supply
BASIC HOME
______
Measuring Booster
Performance
How To Get Signal Strength As A Number
iPhone®
iOS 11 and later no longer displays the decibel (dBm) reading
in ‘Field Test Mode’. Tip: Using the dot signal strength indicator
on your cell phone and/or data speed tests can assist you in
finding the strongest signal direction as well as placing calls
in different locations. For changes/updates on this issue,
periodically go to weboost.com/signalstrength.
Android™
Settings > About Phone > Status or Network > Signal Strength
or Network Type and Strength (exact options/wording
depends on phone model).
iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.
All Other Phones & Alternate Methods
Go to www.weboost.com/test-mode-instructions/
BASIC HOME
CELL PHONE SIGNAL BOOSTER
9
______
(MEASURING BOOSTER PERFORMANCE cont.)
Signal Strength without Booster
Note here:
Signal Strength with Booster
Note here:
Compare Results
Having an accurate measurement of signal strength in decibels (dBm) is crucial when
installing your system. Decibels accurately measure the signal strength you are receiving.
SIGNAL
STRENGTH
EXCELLENT
-70dBm
3G/1x
4G/LTE
GOOD
-71 to -85dBm
GOOD
-90dBmEXCELLENT
-91 to -105
dBm
SIGNAL
STRENGTH
FAIR
POOR
-86 to -100dBm
DEAD ZONE
-101 to -109dBm
FAIRto -110dBmPOOR -111 DEAD
ZONE
-106
to -119
dBm
3G/1x
-70dBm
-71 to -85dBm
-86 to -100dBm
-101 to -109dBm
-110dBm
4G/LTE
-90dBm
-91 to -105dBm
-106 to -110dBm
-111 to -119dBm
-120dBm
-110dBm
-120dBm
DID YOU KNOW a signal increase of just 3dB is 2
times the power and signal amplification!
10
CELL PHONE SIGNAL BOOSTER
BASIC HOME
______
Light Patterns
Solid Green
This indicates that your booster is
functioning properly and there are no
issues with installation.
Blinking Green, Then Red
Band has reduced gain. This indicates that one or more of the booster bands has reduced
power due to a feedback loop condition called oscillation. This is a built in safety feature
to prevent harmful interference with a nearby cell tower. If you are already experiencing
the desired signal boost, then no further adjustments are necessary. If you are not
experiencing the desired boost in coverage then refer to the Troubleshooting section.
Solid Red
Band has shutoff. This is due to a feedback loop condition called oscillation.
This is a built in safety feature that causes a band to shut off to prevent harmful
interference with a nearby cell tower. Refer to Troubleshooting section.
Blinking Green, Orange
Band has reduced gain. This indicates that one or more of the booster bands has reduced
power due to overload from nearby cell tower. This is a built in safety feature to
prevent harmful interference with a nearby cell tower. If you are already experiencing
the desired signal boost, then no further adjustments are necessary. If you are not
experiencing the desired boost in coverage then refer to the Troubleshooting section.
Solid Orange
Band has shutoff due to overload from nearby cell tower. Outside Antenna must be
adjusted. Refer to Troubleshooting section.
Light Off
If the Signal Booster’s light is off, verify your power supply has power.
BASIC HOME
CELL PHONE SIGNAL BOOSTER
11
______
Troubleshooting
IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO
BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED.
FIXING ANY RED LIGHT ISSUES
This involves Solid Red & Blinking Green/Red lights.
1
Verify Outside Antenna faces away from the Inside Antenna. Un-plug and replug in power supply.
2
Verify the Inside Antenna is at least 18” from the Booster and pointed away
from the Booster. Unplug and re-plug in power supply.
3
Tighten all cable connections (be sure to finger tighten only, do NOT use tools).
You may want to undo and redo the connection completely. Unplug and replug in power supply.
4
Increase the distance (horizontally or vertically) between the Outside and
Inside antenna. Add included cable if needed. Un-plug and re-plug in
power supply.
FIXING ANY ORANGE LIGHT ISSUES
This involves Solid Orange & Blinking Green/Orange lights.
Outside Antenna must be adjusted. Wait 10 seconds between adjustments for
the lights to reset.
Pole Mount Option: Rotate the Outside Antenna away from the strongest
cellular signal in small increments (45°) until the light turns green. Unplug
and re-plug power supply.
all Mount Option: Change mount location. Move the Outside Antenna
W
to a wall outside the building to see if the lights turn green. Un-plug and
re-plug power supply.
NEED HELP?
12
support.weboost.com
CELL PHONE SIGNAL BOOSTER
866.294.1660
BASIC HOME
______
Safety Guidelines
To uphold compliance with network protection standards, all active cellular devices
must maintain at least six feet of separation distance from Inside Panel and Dome
antennas and at least four feet of separation distance from desktop Antenna.
Use only the power supply provided in this package. Use of a non-weBoost product
may damage your equipment.
The Signal Booster unit is designed for use in an indoor, temperature-controlled
environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or
similar locations subject to temperatures in excess of that range.
RF Safety Warning: Any antenna used with this device must be located at least 8
inches from all persons.
AWS Warning: The Outside Antenna must be installed no higher than 10 meters (31’9”)
above ground.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your
provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers
may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the
manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or licensed wireless
service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by
using this device.
This device may be operated ONLY in a fixed location for in-building use.
FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR
WIRELESS PROVIDER, PLEASE SEE BELOW:
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
BASIC HOME
CELL PHONE SIGNAL BOOSTER
13
______
Specifications
Basic Home
Product Number
U471001
Model Number
460020
FCC ID:
Connectors
PWO460020
SMA-Female on the Inside Antenna / F-Female on the Outside Antenna
Antenna Impedance
Frequency
Power output for single cell phone
(Uplink) dBm
Power output for single cell phone
(Downlink) dBm
50 Ohms / 75 Ohms
698-716 MHz, 746-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz
700 MHz
Band17
700 MHz
Band13
23.94
24.19
24.55
700 MHz Band17
Band17
700 MHz Band13
Band13
2100 MHz
Band 4
11.92
11.9
11.64
Noise Figure
Isolation
Power Requirements
1700 MHz
Band 4
5 dB nominal
> 110 dB
AC / DC 5V, 4A, w/2.5x5.5mm Jack
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot
be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not
alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the
Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is
too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically
turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal
operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are
permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from
the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when
multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output
signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by
means of input power or gain reduction and not by an attenuator at the output of the device.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void
the authority to operate this equipment.
14
CELL PHONE SIGNAL BOOSTER
BASIC HOME
2 YEAR WARRANTY
weBoost Signal Boosters are warranted for two (2) years against defects in
workmanship and/or materials. Warranty cases may be resolved by returning the
product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the
consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weBoost. weBoost shall, at its option,
either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost
to have been subjected to misuse, abuse, neglect, or mishandling that alters or
damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have been
recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete
and accurate. However, no responsibility is assumed by weBoost for any business
or personal losses arising from its use, or for any infringements of patents or other
rights of third parties that may result from its use.
NEED HELP?
BASIC HOME
support.weboost.com
CELL PHONE SIGNAL BOOSTER
866.294.1660
15
Notes
NEED HELP?
16
support.weboost.com
CELL PHONE SIGNAL BOOSTER
866.294.1660
BASIC HOME
Notes
NEED HELP?
BASIC HOME
support.weboost.com
CELL PHONE SIGNAL BOOSTER
866.294.1660
17
3301 East Deseret Drive, St. George, UT
866.294.1660
www.weboost.com
support.weboost.com
Copyright © 2019 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)
For patents go to: weboost.com/us/patents
NOT AFFILIATED WITH WILSON ANTENNA
GDE000186_Rev01_08.14.19