A WILSON ELECTRONICS BRAND

Home Complete

Cell Signal Booster

Home Complete

Installation Guide

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.com

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______

Index

2

3

Measuring Booster Performance

Light Patterns

Troubleshooting

Safety Guidelines

Specifications

Warranty

12

14

15

16

18

19

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Package

Contents

Home

Complete

Inside

Antenna

(314440)

Outside

Antenna

(314445)

75’ & 60’

Cables

(951160), (951175)

Power

Supply

(850030)

Outside Antenna

Mounting Bracket

Wall Mount Brackets w/Command Strips

Cable Mounting

Clips Qty. 15

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

1

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Preparation

You Will Need (tools not included)

Make sure the following materials are prepared and ready for your installation.

1 to 2 hours

1 Person (2 people to make antenna calibration easier) o Ladder o Drill (if routing cable through wall) o

Outside Antenna (#901117 Pole Mount can be purchased separately if needed) o Recommended: Power Strip with surge protection

NOTE: These instructions will walk you through a “soft” install process to find the optimal locations for the inside and outside antennas, then through the process of the permanent installation.

2

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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Step 1: Inside Antenna &

Booster Placement

Place the inside antenna where you need the greatest signal boost and place booster in your desired location at least 24” away from inside antenna.

NOTE: Do not connect booster to power until the system is fully installed.

TIP: The cable from the inside antenna can be routed into the ceiling and connected to the coax cable out-of-sight for a better look.

AT

L

EA

ST

2

4”

A

PA

RT

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

3

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(STEP 1 cont.)

The inside antenna can be mounted horizontally, vertically or on a flat surface. Command strips can be used to secure mounting bracket.

Inside Antenna Mounting Options

Mounted

Horizontally

Mounted

Vertically

Mounting

Bracket

Command Strips

Command

Strips Mounting

Bracket

Or use the kickstand and set on desktop

4

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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Step 2: Mount & Point

Outside Antenna Toward

Nearest Cell Tower

Pole mounting and wall mounting options are included.

The pole mounting option is preferred because it will be easier to adjust to the direction of the cell tower.

Attach the mount to the outside antenna and use the bracket clamp to attach the antenna to a pole or exhaust pipe.

Outside Antenna

Bracket

Clamp

Mount

Pole

(1.0”-3.0”dia.)

NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines.

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

5

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(STEP 2 cont.)

Point the outside antenna toward the nearest cell phone tower. To find the nearest tower, use an app such as ‘Open Signal’. This is the most critical step of the installation process because it will determine the overall performance of the booster’s system.

The greater the separation between the inside and outside antennas, the better performance you will get from the booster.

Cell Tower

Outside Antenna

6

NOTE: The outside antenna must be at least

50 feet horizontal or 20 feet vertical from the inside antenna for best performance.

Make sure the inside antenna and outside antennas are setup so they are facing away from each other.

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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(STEP 2 cont.)

If there’s not a pole to easily mount the outside antenna, this may be mounted on the fascia by fastening the bracket as shown below.

TIP: Make sure to do the optimization test on Step 5 to find the best side of your house before you mount this on the fascia.

Mounting On Side Of Roof (Fascia)

Using only the back Bracket Clamp for mounting

Cable Mounting Clips provided

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

7

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Step 3: Route & Connect

Outside Antenna To Booster

Connect the black 75 ft. coax cable to outside antenna and route cable into the home. All connections should be hand tightened only.

Cable Mounting Clips provided connection

75’ Coax Cable

Booster

Outside

Antenna

Route cable to the Home Complete Booster and connect to the port labeled

‘OUTSIDE ANTENNA’.

Outside

Antenna

Cell

Tower

Booster

The greater the separation, the better

the Booster performance

8

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

The greater the separation, the better

the Booster performance

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Step 4: Route & Connect

Inside Antenna To Booster

Connect the black 60 ft. coax cable to inside antenna and route to the Home

Complete Booster and connect to the port labeled ‘INSIDE ANTENNA’.

Inside

Antenna connection

Cable Mounting Clips provided

60’ Coax Cable

Booster

Outside

Antenna

Cell

Tower

Inside

Antenna

Booster

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

9

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Step 5: Power Up The Booster

& Optimize The System

Plug the power supply into wall outlet then connect to end of booster labeled “ ” .

NOTE: We strongly recommend using a power strip with surge protection.

to power

Can be wall mounted

Command

Strips

50 FEET HORIZONTAL OR 20 FEET

VERTICAL DISTANCE

Outside

Antenna

Inside

Antenna

Booster to power

Cell

Tower

10

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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(STEP 5 cont.)

After powering up your system, you are now ready to optimize your system.

Rotate the outside antenna in 1/8 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the inside antenna’s projected area. Secure the outside antenna in place, pointing in the direction that gives you the strongest signal. Enjoy your boosted signal!

After each rotation, observe signal level on your cell phone from the inside antenna’s projected area. This is done best by having someone near the inside antenna taking signal measurements after the person outside makes each rotation.

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

11

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Measuring Booster

Performance

How To Get Signal Strength As A Number iPhone®

Android™

iOS 11 and later no longer displays the decibel (dBm) reading in ‘Field Test Mode’. Tip: Using the signal bars and performing data speed tests on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.com/signalstrength.

Settings > About Phone > Status or Network > Signal Strength or

Network Type and Strength (exact options/wording depends on phone model).

iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.

All Other Phones & Alternate Methods

Go to www.weboost.com/test-mode-instructions/

12

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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(MEASURING BOOSTER PERFORMANCE cont.)

Signal Strength without Booster

Note here:

Signal Strength with Booster

Note here:

Compare Results

Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving.

EXCELLENT GOOD FAIR POOR DEAD ZONE

SIGNAL

STRENGTH

3G / 1x

4G / LTE

-70 dBm

SIGNAL

-90

STRENGTH dBm

-71 to -85 dBm

-91 to -105 dBm

-86 to -100 dBm

-106 to -110 dBm

-101 to -109 dBm

-111 to -119 dBm

-110 dBm

-120 dBm

3G / 1x -70 dBm

-90 dBm

-71 to

-85 dBm

-91 to

-105 dBm

-86 to

-100 dBm

-106 to

-110 dBm

-101 to

-109 dBm

-111 to

-119 dBm

times the power and signal amplification!

-110 dBm

-120 dBm

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

13

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Light Patterns

Solid Green

This indicates that your booster is functioning properly and there are no issues with installation.

Booster lights

Blinking Green & Red

Band has reduced gain. This indicates that one or more of the booster bands

Band 2/25 Band 4 Band 5 Band 12/13/17 has reduced gain due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting.

Solid Red

Band has shutoff. This is due to a feedback loop condition called oscillation. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting.

Blinking Green & Yellow

Band has reduced gain. This is a built-in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage, then refer to Troubleshooting.

Solid Yellow

Band has shutoff due to overload from nearby cell tower. Outside antenna must be adjusted. Refer to Troubleshooting.

Light Off

If the signal booster’s light is off, verify your power supply has power.

14

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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Troubleshooting

IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO

BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED.

FIXING ANY RED LIGHT ISSUES

This involves Solid Red & Blinking Green/Red lights.

1

Verify outside and inside antenna face away from each other. Unplug and replug in power supply.

2

3

Verify the inside antenna is at least 24” from the booster and pointed away from the booster. Unplug and replug in power supply.

Tighten all cable connections (be sure to hand tighten only, do NOT use tools).

You may want to undo and redo the connection completely. Unplug and replug in power supply.

4

Increase the distance (horizontally or vertically) between the outside and inside antenna. Add included cable if needed. Unplug and replug in power supply.

FIXING ANY YELLOW LIGHT ISSUES

This involves Solid Yellow & Blinking Green/Yellow lights.

Outside antenna must be adjusted . Wait 10 seconds between adjustments and unplug and replug for the lights to reset.

Pole Mount Option: Rotate the outside antenna away from the strongest cellular signal in small increments (1/4 turn) until the light turns green. Unplug and replug in power supply.

Mounting on Side of Roof Option: Change mount location. Move the outside antenna to a new location of the home/building to see if the lights turn green. Unplug and replug in power supply. Then secure in place.

NEED HELP?

support.

weboost

.com

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

866.294.1660

15

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Safety Guidelines

Use only the power supply provided in this package. Use of a non-weBoost power supply may damage your equipment.

The signal booster unit is designed for use in an indoor, temperature-controlled environment

(less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.

RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.

AWS Warning: The outside antenna must be installed no higher than 10 meters (31’9”) above ground.

This is a CONSUMER device.

BEFORE USE , you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by the manufacturer . Antennas MUST be installed at least 20 cm (8 inches) from any person.

You MUST cease operating this device immediately if requested by the FCC or licensed wireless service provider.

WARNING . E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a fixed location for in-building use.

FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR

WIRELESS PROVIDER, PLEASE SEE BELOW:

T-Mobile/Sprint/MetroPCS: https://www.t-mobile.com/support/coverage/register-a-signal-booster

Verizon Wireless: https://www.verizon.com/solutions-and-services/accessories/register-signal-booster/

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

UScellular: https://www.uscellular.com/support/fcc-booster-registration

16

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

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Antenna Kit Options

The following accessories are certified by the FCC to be used with the Home Complete Booster.

Outside antenna maximum permissible antenna gain (dBi) 50Ω

Inside antenna maximum permissible antenna gain (dBi) 50Ω

BAND 12/17

4.4

3.2

BAND 13

4.2

3.0

BAND 5

3.9

3.2

BAND 4

4.4

2.4

BAND 25/2

4.6

2.5

Kit #

304419

301211

314440

314444

Kit #

314445

314475

304423

304421

314473

Coax Type

RG-11

RG-11

RG-11

RG-11

FIXED INSIDE ANTENNA KIT OPTIONS

Ln(ft)

30

30

30

30

Antenna Type

Dome

Panel

Panel

Panel

FIXED OUTSIDE ANTENNA KIT OPTIONS

Coax Type

RG-11

RG-11

RG-11

RG-11

RG-11

Ln(ft)

30

30

30

30

30

Antenna Type

Directional

Directional

Omni

Omni

Panel

Ω

75

75

75

75

Ω

75

75

75

75

75

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

17

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Specifications

Model Number

FCC ID

Connectors

Antenna Impedance

Frequency

Power output for single cell phone (Uplink) dBm

Power output for single cell phone (Downlink) dBm

Home Complete ™

460060

PWO 460060

F-Female

75 Ohms

698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz

700 MHz

Band12/17

25.6

700 MHz

Band12/17

700 MHz

Band13

25.2

700 MHz

Band13

800 MHz

Band 5

25.8

800 MHz

Band 5

1700 MHz

Band 4

25.2

2100 MHz

Band 4

1900 MHz

Band 25/2

25.2

1900 MHz

Band 25/2

13.6

13.3

12.9

12.5

12.7

5 dB nominal

> 110 dB

5 VDC

Noise Figure

Isolation

Power Requirements

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the

Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.

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18

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

2 YEAR WARRANTY

weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.

Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.

This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.

RMA numbers may be obtained by contacting Customer Support

DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

19

Notes

NEED HELP?

20

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.com

866.294.1660

CELL PHONE SIGNAL BOOSTER HOME COMPLETE

Notes

NEED HELP?

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weboost

.com

866.294.1660

HOME COMPLETE CELL PHONE SIGNAL BOOSTER

21

3301 East Deseret Drive, St. George, UT

866.294.1660

www.

weboost .com

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weboost .com

Copyright © 2019 weBoost. All rights reserved.

weBoost products covered by U.S. patent(s) and pending application(s)

For patents go to: weboost.com/us/patents

NOT AFFILIATED WITH WILSON ANTENNA

GDE000359_Rev01_01.11.20