A WILSON ELECTRONICS BRAND
Home Complete
Cell Signal Booster
Home Complete
Installation Guide
NEED HELP?
support.
weboost
.com
866.294.1660
______
Index
2
3
Measuring Booster Performance
Light Patterns
Troubleshooting
Safety Guidelines
Specifications
Warranty
12
14
15
16
18
19
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Package
Contents
Home
Complete
Inside
Antenna
(314440)
Outside
Antenna
(314445)
75’ & 60’
Cables
(951160), (951175)
Power
Supply
(850030)
Outside Antenna
Mounting Bracket
Wall Mount Brackets w/Command Strips
Cable Mounting
Clips Qty. 15
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
1
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Preparation
You Will Need (tools not included)
Make sure the following materials are prepared and ready for your installation.
1 to 2 hours
1 Person (2 people to make antenna calibration easier) o Ladder o Drill (if routing cable through wall) o
Outside Antenna (#901117 Pole Mount can be purchased separately if needed) o Recommended: Power Strip with surge protection
NOTE: These instructions will walk you through a “soft” install process to find the optimal locations for the inside and outside antennas, then through the process of the permanent installation.
2
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Step 1: Inside Antenna &
Booster Placement
Place the inside antenna where you need the greatest signal boost and place booster in your desired location at least 24” away from inside antenna.
NOTE: Do not connect booster to power until the system is fully installed.
TIP: The cable from the inside antenna can be routed into the ceiling and connected to the coax cable out-of-sight for a better look.
AT
L
EA
ST
2
4”
A
PA
RT
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
3
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(STEP 1 cont.)
The inside antenna can be mounted horizontally, vertically or on a flat surface. Command strips can be used to secure mounting bracket.
Inside Antenna Mounting Options
Mounted
Horizontally
Mounted
Vertically
Mounting
Bracket
Command Strips
Command
Strips Mounting
Bracket
Or use the kickstand and set on desktop
4
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Step 2: Mount & Point
Outside Antenna Toward
Nearest Cell Tower
Pole mounting and wall mounting options are included.
The pole mounting option is preferred because it will be easier to adjust to the direction of the cell tower.
Attach the mount to the outside antenna and use the bracket clamp to attach the antenna to a pole or exhaust pipe.
Outside Antenna
Bracket
Clamp
Mount
Pole
(1.0”-3.0”dia.)
NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
5
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(STEP 2 cont.)
Point the outside antenna toward the nearest cell phone tower. To find the nearest tower, use an app such as ‘Open Signal’. This is the most critical step of the installation process because it will determine the overall performance of the booster’s system.
The greater the separation between the inside and outside antennas, the better performance you will get from the booster.
Cell Tower
Outside Antenna
6
NOTE: The outside antenna must be at least
50 feet horizontal or 20 feet vertical from the inside antenna for best performance.
Make sure the inside antenna and outside antennas are setup so they are facing away from each other.
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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(STEP 2 cont.)
If there’s not a pole to easily mount the outside antenna, this may be mounted on the fascia by fastening the bracket as shown below.
TIP: Make sure to do the optimization test on Step 5 to find the best side of your house before you mount this on the fascia.
Mounting On Side Of Roof (Fascia)
Using only the back Bracket Clamp for mounting
Cable Mounting Clips provided
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
7
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Step 3: Route & Connect
Outside Antenna To Booster
Connect the black 75 ft. coax cable to outside antenna and route cable into the home. All connections should be hand tightened only.
Cable Mounting Clips provided connection
75’ Coax Cable
Booster
Outside
Antenna
Route cable to the Home Complete Booster and connect to the port labeled
‘OUTSIDE ANTENNA’.
Outside
Antenna
Cell
Tower
Booster
The greater the separation, the better
the Booster performance
8
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
The greater the separation, the better
the Booster performance
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Step 4: Route & Connect
Inside Antenna To Booster
Connect the black 60 ft. coax cable to inside antenna and route to the Home
Complete Booster and connect to the port labeled ‘INSIDE ANTENNA’.
Inside
Antenna connection
Cable Mounting Clips provided
60’ Coax Cable
Booster
Outside
Antenna
Cell
Tower
Inside
Antenna
Booster
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
9
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Step 5: Power Up The Booster
& Optimize The System
Plug the power supply into wall outlet then connect to end of booster labeled “ ” .
NOTE: We strongly recommend using a power strip with surge protection.
to power
Can be wall mounted
Command
Strips
50 FEET HORIZONTAL OR 20 FEET
VERTICAL DISTANCE
Outside
Antenna
Inside
Antenna
Booster to power
Cell
Tower
10
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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(STEP 5 cont.)
After powering up your system, you are now ready to optimize your system.
Rotate the outside antenna in 1/8 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the inside antenna’s projected area. Secure the outside antenna in place, pointing in the direction that gives you the strongest signal. Enjoy your boosted signal!
After each rotation, observe signal level on your cell phone from the inside antenna’s projected area. This is done best by having someone near the inside antenna taking signal measurements after the person outside makes each rotation.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
11
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Measuring Booster
Performance
How To Get Signal Strength As A Number iPhone®
Android™
iOS 11 and later no longer displays the decibel (dBm) reading in ‘Field Test Mode’. Tip: Using the signal bars and performing data speed tests on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.com/signalstrength.
Settings > About Phone > Status or Network > Signal Strength or
Network Type and Strength (exact options/wording depends on phone model).
iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.
All Other Phones & Alternate Methods
Go to www.weboost.com/test-mode-instructions/
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CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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(MEASURING BOOSTER PERFORMANCE cont.)
Signal Strength without Booster
Note here:
Signal Strength with Booster
Note here:
Compare Results
Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving.
EXCELLENT GOOD FAIR POOR DEAD ZONE
SIGNAL
STRENGTH
3G / 1x
4G / LTE
-70 dBm
SIGNAL
-90
STRENGTH dBm
-71 to -85 dBm
-91 to -105 dBm
-86 to -100 dBm
-106 to -110 dBm
-101 to -109 dBm
-111 to -119 dBm
-110 dBm
-120 dBm
3G / 1x -70 dBm
-90 dBm
-71 to
-85 dBm
-91 to
-105 dBm
-86 to
-100 dBm
-106 to
-110 dBm
-101 to
-109 dBm
-111 to
-119 dBm
times the power and signal amplification!
-110 dBm
-120 dBm
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
13
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Light Patterns
Solid Green
This indicates that your booster is functioning properly and there are no issues with installation.
Booster lights
Blinking Green & Red
Band has reduced gain. This indicates that one or more of the booster bands
Band 2/25 Band 4 Band 5 Band 12/13/17 has reduced gain due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting.
Solid Red
Band has shutoff. This is due to a feedback loop condition called oscillation. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting.
Blinking Green & Yellow
Band has reduced gain. This is a built-in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage, then refer to Troubleshooting.
Solid Yellow
Band has shutoff due to overload from nearby cell tower. Outside antenna must be adjusted. Refer to Troubleshooting.
Light Off
If the signal booster’s light is off, verify your power supply has power.
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CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Troubleshooting
IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO
BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED.
FIXING ANY RED LIGHT ISSUES
This involves Solid Red & Blinking Green/Red lights.
1
Verify outside and inside antenna face away from each other. Unplug and replug in power supply.
2
3
Verify the inside antenna is at least 24” from the booster and pointed away from the booster. Unplug and replug in power supply.
Tighten all cable connections (be sure to hand tighten only, do NOT use tools).
You may want to undo and redo the connection completely. Unplug and replug in power supply.
4
Increase the distance (horizontally or vertically) between the outside and inside antenna. Add included cable if needed. Unplug and replug in power supply.
FIXING ANY YELLOW LIGHT ISSUES
This involves Solid Yellow & Blinking Green/Yellow lights.
Outside antenna must be adjusted . Wait 10 seconds between adjustments and unplug and replug for the lights to reset.
Pole Mount Option: Rotate the outside antenna away from the strongest cellular signal in small increments (1/4 turn) until the light turns green. Unplug and replug in power supply.
Mounting on Side of Roof Option: Change mount location. Move the outside antenna to a new location of the home/building to see if the lights turn green. Unplug and replug in power supply. Then secure in place.
NEED HELP?
support.
weboost
.com
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
866.294.1660
15
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Safety Guidelines
Use only the power supply provided in this package. Use of a non-weBoost power supply may damage your equipment.
The signal booster unit is designed for use in an indoor, temperature-controlled environment
(less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.
RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.
AWS Warning: The outside antenna must be installed no higher than 10 meters (31’9”) above ground.
This is a CONSUMER device.
BEFORE USE , you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer . Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or licensed wireless service provider.
WARNING . E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR
WIRELESS PROVIDER, PLEASE SEE BELOW:
T-Mobile/Sprint/MetroPCS: https://www.t-mobile.com/support/coverage/register-a-signal-booster
Verizon Wireless: https://www.verizon.com/solutions-and-services/accessories/register-signal-booster/
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
UScellular: https://www.uscellular.com/support/fcc-booster-registration
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CELL PHONE SIGNAL BOOSTER HOME COMPLETE
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Antenna Kit Options
The following accessories are certified by the FCC to be used with the Home Complete Booster.
Outside antenna maximum permissible antenna gain (dBi) 50Ω
Inside antenna maximum permissible antenna gain (dBi) 50Ω
BAND 12/17
4.4
3.2
BAND 13
4.2
3.0
BAND 5
3.9
3.2
BAND 4
4.4
2.4
BAND 25/2
4.6
2.5
Kit #
304419
301211
314440
314444
Kit #
314445
314475
304423
304421
314473
Coax Type
RG-11
RG-11
RG-11
RG-11
FIXED INSIDE ANTENNA KIT OPTIONS
Ln(ft)
30
30
30
30
Antenna Type
Dome
Panel
Panel
Panel
FIXED OUTSIDE ANTENNA KIT OPTIONS
Coax Type
RG-11
RG-11
RG-11
RG-11
RG-11
Ln(ft)
30
30
30
30
30
Antenna Type
Directional
Directional
Omni
Omni
Panel
Ω
75
75
75
75
Ω
75
75
75
75
75
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
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Specifications
Model Number
FCC ID
Connectors
Antenna Impedance
Frequency
Power output for single cell phone (Uplink) dBm
Power output for single cell phone (Downlink) dBm
Home Complete ™
460060
PWO 460060
F-Female
75 Ohms
698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz
700 MHz
Band12/17
25.6
700 MHz
Band12/17
700 MHz
Band13
25.2
700 MHz
Band13
800 MHz
Band 5
25.8
800 MHz
Band 5
1700 MHz
Band 4
25.2
2100 MHz
Band 4
1900 MHz
Band 25/2
25.2
1900 MHz
Band 25/2
13.6
13.3
12.9
12.5
12.7
5 dB nominal
> 110 dB
5 VDC
Noise Figure
Isolation
Power Requirements
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the
Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.
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weboost
.com
866.294.1660
18
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
2 YEAR WARRANTY
weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
19
Notes
NEED HELP?
20
support.
weboost
.com
866.294.1660
CELL PHONE SIGNAL BOOSTER HOME COMPLETE
Notes
NEED HELP?
support.
weboost
.com
866.294.1660
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
21
3301 East Deseret Drive, St. George, UT
866.294.1660
www.
weboost .com
support.
weboost .com
Copyright © 2019 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)
For patents go to: weboost.com/us/patents
NOT AFFILIATED WITH WILSON ANTENNA
GDE000359_Rev01_01.11.20
