Service and support. HP 2300dn, 2300D, LASERJET 2300DN, LASERJET 2300D, 2300n, LASERJET 2300L, LaserJet 2300 Printer series, 2300L, LASERJET 2300, 2300

5

Service and support

This section contains information to help you order supplies and contact HP. It also provides warranty, repacking, and software license information.

“Ordering parts, accessories, and supplies” on page 116

“Contacting HP” on page 123

“Guidelines for repacking the printer” on page 125

“Service information form” on page 126

“HP maintenance agreements” on page 127

“Warranty information” on page 128

ENWW 115

Ordering parts, accessories, and supplies

This section provides information regarding ordering parts, supplies, and documentation. Use only parts and accessories specifically designed for this printer.

The section “Part numbers” on page 118

is organized according to these types of accessories:

“Paper handling” on page 118

“Memory” on page 118

“Cables and interfaces” on page 119

“Documentation” on page 119

“Printing supplies” on page 120

Ordering directly from HP

You can obtain the following directly from HP:

Replacement parts

To order replacement parts in the U.S. see http://www.hp.com/hps/parts or http://partsurfer.hp.com

. Outside the United States, order parts by contacting your local authorized HP service center.

Supplies and accessories

To order supplies in the U.S., see http://www.hp.com/go/ljsupplies . To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html

. To order accessories, see http://www.hp.com/go/accessories .

Documentation

See the websites listed under

“Documentation” on page 119

for documentation that is available online.

Ordering through service or support providers

To order a part or accessory, contact an HP-authorized service or support provider. (See

“Contacting HP” on page 123

.)

Ordering directly through the embedded Web server (for printers with network connection)

Use the following steps to order printing supplies directly through the embedded Web server.

(See

“Opening the embedded Web server” on page 62

for an explanation of this feature.)

To order directly through the embedded Web server

1 In the Web browser on the computer, type the IP address for the printer. The printer status window appears.

2 Select the Setting tab at the top of the window.

3 If asked to provide a password, type the password.

4 On the left side of the Device Configuration window, double-click Order Supplies. This provides a URL from which to purchase consumables. Supplies information with part numbers and printer information is provided.

5 Select the part numbers that you want to order and follow the instructions on the screen.

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Ordering directly through the printer software (for printers directly connected to a computer)

The printer software gives you the ability to order supplies and accessories directly from the computer. Three things are necessary to use this feature:

The Printer Status and Alerts software must be installed on your computer. Use the Custom installation option to install this software. (See

“Using Printer Status and Alerts” on page 65 .)

The printer must be directly connected to your computer through a parallel cable.

You must have access to the World Wide Web.

To order directly through the printer software

1 At the bottom right of the screen (in the system tray), click the Printer icon. This opens the status window.

2 On the left side of the status window, click the Printer icon for which you want to obtain status.

3 At the top of the status window, select Supplies. (You can also scroll down to Supplies

Status.)

4 Click Order Supplies. The browser opens to the supplies purchasing page.

5 Select the supplies that you want to order.

ENWW Ordering parts, accessories, and supplies 117

Part numbers

Paper handling

Item

Optional 250-sheet tray and feeder unit

Optional 500-sheet tray and feeder unit

Description or use Part number

Optional tray to increase paper capacity.

Holds A4, A5, B5 (ISO), B5 (JIS), Letter,

Legal, Executive, and 8.5-by-13 inch paper sizes

C4793B

Optional tray to increase paper capacity.

Holds Letter and A4 paper sizes.

C7065B

Memory

Item

SDRAM DIMM (dual inline memory module)

Description or use

Boosts the ability of the printer to handle large or complex print jobs (maximum

128 MB with HP-brand DIMMs).

8 MB

16 MB

32 MB

64 MB

128 MB

Part number

C7842A

C7843A

C7845A

Q9680A

Q9121A

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ENWW

Cables and interfaces

Item

Enhanced I/O (EIO) cards

Parallel cables

USB cable

Description or use Part number

HP Jetdirect print server multi-protocol EIO network cards:

HP Jetdirect 615n Fast Ethernet (10/

100Base-TX) internal print server

(included on the HP LaserJet 2300n,

2300dn, and 2300dtn)

J6057A

HP Jetdirect 680n 802.11b wireless internal print server

HP JetDirect 610n Token Ring internal print server

J6058A

J4167A

HP Jetdirect 600n Ethernet (10Base-T,

10Base-2) and LocalTalk internal print server

J3111A

HP JetDirect 600 Ethernet (10Base-T) internal print server

J3110A

HP Jetdirect Connectivity card for USB, serial, and LocalTalk connections

J4135A

2-meter IEEE 1284-B cable

3-meter IEEE 1284-B cable

2-meter A to B cable

C2950A

C2951A

C6518A

Documentation

Item hp LaserJet 2300 series printers CD-ROM hp LaserJet 2300 series printers start guide hp LaserJet printer family print media guide

Description or use

An additional copy of the CD-ROM containing software, the use guide, and

Readme files.

English, German, Dutch, French,

Hebrew, Spanish, Italian, Portuguese,

Finnish, Swedish, Norwegian

Part number

Q2472-60102

Arabic, Czech (C5), Danish, English,

French, Greek, Hungarian, Polish,

Russian, Slovak, Turkish

English, Thai, Korean, Simplified

Chinese, Traditional Chinese

You can download a copy of the start guide from the Internet at http://www.hp.com/support/lj2300 .

Q2472-60103

Q2472-60104

A guide to using paper and other print media with HP LaserJet printers (English only).

To obtain the most current version of the media guide, go to http://www.hp.com/support/ljpaperguide .

5963-7863

Ordering parts, accessories, and supplies 119

Printing supplies

For more information about media supplies, go to http://www.hp.com//go/ljsupplies .

Item

Print cartridge

HP Soft Gloss laser paper

Description or use Part number

HP Smart Print Cartridge

For use with HP LaserJet printers. Coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images.

Specifications: 32 lb (120 g/m

2

).

Q2610A

Letter (220 by 280 mm),

50 sheets/box

A4 (210 by 297 mm),

50 sheets/box

C4179A/Asia-Pacific countries/regions

C4179B/Asia-Pacific countries/regions and

Europe

HP LaserJet tough paper For use with HP LaserJet printers. This satin-finish paper is waterproof and tearproof, yet doesn’t compromise on print quality or performance. Use it for signs, maps, menus, and other business applications.

Letter (8.5 by 11 inch),

50 sheets to a carton

A4 (210 by 297 mm),

50 sheets to a carton

Q1298A/North America

Q1298B/Asia-Pacific countries/regions and

Europe

HP Premium Choice LaserJet paper

HP’s brightest LaserJet paper. Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white. Ideal for presentations, business plans, external correspondence and other high-value documents

Specifications: 98 bright, 32 lb.

(75 g/m

2

).

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

250 sheets/ream, 6-ream carton

A4 (210 by 297 mm),

5-ream carton

A4 (210 by 297 mm),

250 sheet/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheet/ream, 5-ream carton

A4 (210 by 297 mm), 160g/m

2

500 sheet/ream, 5-ream carton

HPU1132/North America

HPU1732 North America

Q2397A/Asia-Pacific countries/regions

CHP412/Europe

CHP410/Europe

CHP413/Europe

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ENWW

Item

HP LaserJet paper

HP Printing paper

HP Multipurpose paper

Description or use

For use with HP LaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence.

Specifications: 96 bright,

24 lb (90 g/m

2

).

Part number

HPJ1124/North America Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

A Letter (220 by 280 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream

For use with HP LaserJet and inkjet printers. Created especially for small and home offices. Heavier and brighter than copier paper.

Specifications: 92 bright, 22 lb.

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

500 sheets/ream, 3-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

300 sheets/ream, 5-ream carton

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Created for businesses that want one paper for all their office needs.

Brighter and smoother than other office papers.

Specifications: 90 bright, 20 lb

(75 g/m

2

).

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch),

500 sheets/ream, 5-ream carton

Letter (8.5 by 11 inch),

250 sheets/ream, 12-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

HPJ1424/North America

Q2398A/Asia-Pacific countries/regions

Q2400A/Asia-Pacific countries/regions

CHP310/Europe

HPP1122/North America and Mexico

HPP113R/North America

CHP210/Europe

CHP213/Europe

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Specifications: 84 bright,

20 lb (75 g/m

2

).

HPM1120/North America

HPM115R/North America

HP25011/North America

HPM113H/North America

HPM1420/North America

Ordering parts, accessories, and supplies 121

Item

HP Office paper

HP Office recycled paper

Description or use

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Specifications: 84 bright,

20 lb (75 g/m

2

).

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), Quick Pack,

2,500-sheet carton

Letter (8.5 by 11 inch), Quick Pack

3-hole, 2,500-sheet carton

A Letter (220 by 280 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm),

500 sheets/ream, 5-ream carton

A4 (210 by 297 mm), Quick Pack

2500 sheets/ream, 5-ream carton

For use with all office equipment—laser and inkjet printers, copiers, and fax machines. Good for high-volume printing.

Satisfies U.S. Executive Order 13101 for environmentally preferable products.

Specifications: 84 bright, 20 lb,

30 percent post-consumer content.

Part number

HPC8511/North America and Mexico

HPC3HP/North America

HPC8514/North America

HP2500S/North America and Mexico

HP2500P/North America

Q2408A/Asia-Pacific countries/regions

Q2407A/Asia-Pacific countries/regions

CHP110/Europe

CHP113/Europe

Letter (8.5 by 11 inch),

500 sheets/ream, 10-ream carton

Letter (8.5 by 11 inch), 3-hole,

500 sheets/ream, 10-ream carton

HPE1120/North America

HPE113H/North America

Legal (8.5 by 14 inch),

500 sheets/ream, 10-ream carton

HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP

LaserJet printers.

Specifications: 4.3-mil thickness.

Letter (8.5 by 11 inch),

50 sheets to a carton

A4 (210 by 297 mm),

50 sheets to a carton

HPE1420/North America

92296T/North America,

Asia-Pacific countries/ regions, and Europe

922296U/Asia-Pacific countries/regions and

Europe

122 Chapter 5 Service and support ENWW

Contacting HP

This section provides information regarding how to contact HP to obtain product support (using the Internet or telephone) or to obtain additional service and extended support. It also contains information for contacting the HP fraud hotline if you suspect that the HP supply you purchased is not a genuine HP supply.

Getting support

This section provides information for getting support from HP by using HP websites or by telephone.

Technical support websites

Support for the

HP LaserJet 2300 series printers

Answers to frequently asked questions for your specific printer http://www.hp.com/support/lj2300

HP Customer Care Online

Printer drivers, support documentation, and answers to frequently asked questions http://www.hp.com/support

HP Technical Training

Classes and schedules

Parts

Parts information

USA: http://www.partner.americas.hp.com

Latin America: http://www.conecta.latinamerica.hp.com

http://www.hp.com/hps/parts http://partsurfer.hp.com

Telephone support

HP provides free telephone support during the product warranty period. When you call, you will be connected to a responsive team waiting to help you. For the number you should call in your country/region, see the support sheet that came in the box with your product. Before calling, have the following information available: product name (for example, HP LaserJet 2300 printer) product serial number (found on the inside edge of the printer, under the top cover) date that you purchased the product and a description of the problem you are experiencing

a printed configuration page (see “Configuration page” on page 72 )

Before you call, try these basic troubleshooting measures:

Test your software installation. Attempt to print a test page from your program.

Try reinstalling the software.

If reinstalling the software does not correct the problem, see the Readme file on the

CD-ROM that came in the printer box, or call the telephone number for your country/region listed on the support flyer that came in the printer box.

You can also find answers to frequently asked questions at the following website: http://www.hp.com/support/lj2300 .

ENWW Contacting HP 123

Obtaining extended service and support

You can obtain extended service agreements or support packs for your HP product.

HP service agreements

To obtain an HP service agreement, visit http://www.hp.com/support . In the Select a country/

region field at the top, select your country/region and click the Support block. You can also contact your HP-authorized dealer.

HP SupportPacks

The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet product warranty (1 year) and extends coverage up to 5 years.

HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a

3-year service package only (register with HP to activate this service) or an electronic version for a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).

For ordering and pricing details, as well as other HP printer support services, contact your local

HP reseller or visit the HP website at http://www.hp.com/go/printerservices for more information.

Contacting the HP fraud hotline

Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP one if you notice the following issues:

You are experiencing a high number of problems with the print cartridge.

The print cartridge does not look like it usually does (for example, the pull tab or the box is different).

A message appears on the printer control panel display indicating that the printer has detected a non-HP print cartridge.

In the United States: Call toll-free at 1-877-219-3183.

Outside the United States: You can call collect. Dial the operator and ask to place a collect call to the telephone number 1-770-263-4745. If you do not speak English, a representative at the

HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

124 Chapter 5 Service and support ENWW

Guidelines for repacking the printer

CAUTION

CAUTION

Use the following guidelines when you need to repack the printer:

Remove and retain any DIMMs (dual inline memory modules) that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer (the “boot

DIMM”).

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the printer. To remove the DIMMs see

“Installing memory” on page 165

.

Remove and retain any cables and optional accessories installed in the printer.

Remove and retain the print cartridge.

To prevent damage to the print cartridge, store the cartridge in its original packing material, or store it so that it is not exposed to light.

Remove and retain the HP Jetdirect EIO print server card.

Use the original shipping container and packing material, if possible. (Shipping damage as a result of inadequate packing is the customer’s responsibility.) If you have already disposed of the printer’s packing material, contact a local mailing service for information about repacking the printer.

If possible, include print samples and 50 to 100 sheets of paper or other media that did not print correctly.

Include a completed copy of the “Service information form” on page 126 .

HP recommends insuring the equipment for shipment.

ENWW Guidelines for repacking the printer 125

Service information form

WHO IS RETURNING THE EQUIPMENT?

Person to contact:

Alternate contact:

Return shipping address: Special shipping instructions:

Date:

Phone: (

Phone: ( )

)

WHAT IS BEING SENT?

Model name: Model number: Serial number:

Please attach any relevant printouts when returning equipment. DO NOT ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).

WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)

1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Give manufacturer and model number.)

Personal computer: Modem: Network:

4. Additional comments:

HOW WILL YOU PAY FOR THE REPAIR?

Under warranty Purchase/received date: ______________________

(Enclose proof of purchase or receiving document with original received date.)

Maintenance contract number: ______________________

Purchase order number: ___________________________

Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any

request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized Repair Center.

Authorized signature: ___________________________________ Phone: ( )

Billing address: Special billing instructions:

126 Chapter 5 Service and support ENWW

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

Maintenance agreements are not part of the standard warranty. Support services vary by area.

Check with your local HP dealer to determine the services available to you.

To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times:

Priority on-site service

This agreement provides 4-hour service response to your site for calls made during normal

HP business hours.

Next-day on-site service

This agreement provides support by the next working day following a service request.

Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

ENWW HP maintenance agreements 127

Warranty information

For warranty statements, see

“Hewlett-Packard limited warranty statement” on page 129

and

“Limited warranty for print cartridge life” on page 130

. You can also locate printer warranties on

the Internet. (See “Getting support” on page 123

.)

For service during and after the warranty period, use the following resources:

If printer hardware fails during the warranty period, go to http://www.hp.com/support/lj2300 or contact an HP-authorized service or support provider.

If printer hardware fails after the warranty period, and you have an HP service agreement or

HP SupportPack, request service as specified in the agreement.

If you do not have an HP service agreement or HP SupportPack, contact an HP-authorized service or support provider.

If you are shipping equipment to be serviced, see

“Guidelines for repacking the printer” on page 125 .

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ENWW

Hewlett-Packard limited warranty statement

HP PRODUCT

HP LaserJet 2300L, 2300, 2300d, 2300n,

2300dn, and 2300dtn

DURATION OF WARRANTY

1 year from purchase date - return for repair

1 HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or error free. If

HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4 HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

5 Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE

EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR

ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,

AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

7 HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

8 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY

STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED

ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR

FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT

OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR

OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT

LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN

ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS

PRODUCT TO YOU.

Warranty information 129

Note

Extended warranty

HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product

purchase. (See “Getting support” on page 123

.)

Limited warranty for print cartridge life

The following warranty applies to the print cartridge that came with this printer. This warranty supersedes all previous warranties. (7/16/96)

This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message).

This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way. This limited warranty gives you specific legal rights. You might have other rights that vary from country/region to country/region, state to state, or province to province.

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