Cisco IP Phone 6821 Multiplatform Phones User Guide

Your Phone

1 Incoming call or voicemail indicator

2 Line and feature buttons

3 Softkeys

4 Navigation

5 Applications and Headset

6 Mute and Speakerphone

7 Volume

Copyright © 2018 Cisco Systems, Inc. All rights reserved.

Cisco IP Phone 6821 Multiplatform Phones Quick Start Guide

Place a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing red line button.

Put a Call on Hold

1. Press Hold .

2. To resume a call from hold, press Hold again.

View Your Recent Calls

1. Select a line to view.

2. Press Recents .

Transfer a Call to Another Person

1. From a call that is not on hold, press Transfer .

2. Enter the other person’s phone number.

3. Press Call.

4. Press Transfer again (before or after the party answers). x x x x

Line and Feature Buttons

Use the line and feature buttons to view calls on a line, access features such as Speed Dial, and to perform tasks such as resuming a held call.

Buttons illuminate to indicate status:

Green, steady: Line is idle

Red, steady: Line in use

Red, flashing: Incoming or held call

Amber, steady: Line is unregistered

Add Another Person to a Call

1. From an active call, press Conf .

2. Enter the number you want to join and press Dial .

3. Once the call is connected, press Conf again.

September 2018

Cisco IP Phone 6821 Multiplatform Phones

Place a Call with a Headset

1. Plug in a headset.

2. Enter a number using the keypad.

3. Press Headset .

Place a Call with the Speakerphone

1. Enter a number using the keypad.

2. Press Speakerphone .

Mute Your Audio

1. Press Mute .

2. Press Mute again to turn mute off.

Listen to Voice Messages

Press Messages and follow the voice prompts. To check messages for a specific line, press the line button first.

Forward All Calls

1. Select a line and press Forward .

2. Dial the number that you want to forward to, or press

Messages .

3. When you return, press Clr fwd .

Adjust the Volume in a Call

Press Volume up or down to adjust the handset, headset, or speakerphone volume when the phone is in use.

Adjust the Ringtone Volume

Press Volume up or down to adjust the ringer volume when the phone is not in use.

Change Ringtone

1. Press Applications .

2. Select User preferences > Ringtone > Ext (n) - Ring tone, where n= extension number.

3. Scroll through the list of ringtones and press Play to hear a sample.

4. Press Select and Set to save a selection.

5. Press Back to exit.

Adjust the Screen Contrast

1. Press Applications .

2. Select User preferences > Screen preferences >

Contrast level .

3. Use the keypad to change the contrast number .

4. Press Set .

Quick Start Guide

Adjust the Screen Backlight

1. Press Applications .

2. Select User preferences > Screen preferences >

Backlight timer .

3. Press Select to scroll through the options.

4. Press Set to save a selection

5. Press Back to exit.

User Guide

View the full User Guide at https://www.cisco.com/c/en/us/support/collaborationendpoints/ip-phone-6800-series-multiplatform-firmware/ products-user-guide-list.html

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Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Copyright © 2018 Cisco Systems, Inc. All rights reserved.

September 2018