Poly 8G7T8AA Voyager Surround 85 UC Bluetooth Headse User Guide

Voyager Surround 85 UC Bluetooth
headset with Poly wireless charge stand
User Guide
SUMMARY
This guide provides the end-user with task-based user information for the featured product.
Table of contents
1 Overview
1
Headset
1
Be safe
2
Charge stand
2
USB Bluetooth adapter
2 Connect and pair
2
4
Pair to mobile device
Connect to PC
4
4
Configure USB adapter for streaming media
Pair BT700 USB adapter again
3 Fit
5
7
4 Charge
8
Charge
8
Check headset battery status
5 Load software
6 The basics
8
10
Update your Poly device
10
11
Power on/off
11
Adjust volume
11
Adjust headset microphone volume (softphone)
Play or pause audio
Track forward
11
12
Track backward
12
ANC and Transparency Mode
13
ANC and Transparency Mode settings
13
Voice assistant (smartphone feature)
14
Use sensors
14
7 Make/Take/End Calls
Make a call
Hold call
15
15
Answer or end a call
15
15
Switch between calls (flash)
ii
5
15
11
Mute
16
Redial last outgoing call (smartphone feature)
16
Launch Microsoft Teams (Teams model only)
16
Raise hand in Microsoft Teams meeting (Teams model only)
8 More Features
17
Customize your headset
17
Corded mode (audio over USB)
9 What's in the box
19
10 Troubleshooting
21
11 Support
16
17
23
iii
1
Overview
Your new headset system includes:
●
Bluetooth headset
●
Charge stand
●
USB Bluetooth adapter
Headset
Your headset has touch control on the right earcup. Use touch gestures for call
and media control.
ANC /
Transparency
Icon
Headset control
Volume control
●
Swipe up/down to adjust volume
Call control
●
Tap to answer
●
Press to end
Audio control*
●
Tap to play/pause
●
Swipe to track forward/backward
Interact with Microsoft Teams (Teams model only, Teams app required)
ANC (Active Noise Canceling) and Transparency Mode
LEDs/Online indicator
Mute/unmute
Overview
1
Icon
Headset control
Power
Bluetooth® pairing
Charge port
NOTE: *Functionality varies by application. May not function with web-based
apps.
Be safe
Please read the safety guide for important safety and regulatory information
before using your new device.
Charge stand
Your charge stand plugs into a computer or wall charger's USB-C port. The charge
cable is stored on the bottom of the charge stand and is approximately 1.5 meters
in length.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device.
Plug it into your computer to connect to high-fidelity computer audio.
NOTE: Adapter's USB connection and design may vary, but function is the
same.
2
Chapter 1 Overview
Standard LEDs
USB LEDs
What they mean
Flashing red and blue
Pairing
Solid blue
Device connected
Flashing blue
On a call
Solid red
Mute active
Flashing purple
Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs
What they mean
Flashing red and blue
Pairing
Solid purple
Microsoft Teams connected
Flashing blue
On a call
Solid red
Mute active
Pulsing purple
Microsoft Teams notification
NOTE: *Requires Microsoft Teams desktop application.
USB Bluetooth adapter
3
2
Connect and pair
Connect and pair your headset to your mobile phone and computer.
Pair to mobile device
Pair your headset to your mobile device.
1.
To put your headset in pair mode, slide and hold the Power switch away
from the off position until you hear "pairing" and the headset LEDs flash blue
and white.
Computer
Blutooth
Camera
:02
“Pairing”
2.
Headphones
Activate Bluetooth on your phone and set it to search for new devices.
●
iPhone Settings > Bluetooth > On*
●
Android Settings > Bluetooth On > Scan for devices*
NOTE: *Menus may vary by device.
3.
Select “Poly VSurround 85.”
Once successfully paired, you hear “pairing successful” and the headset
LEDs stop flashing.
NOTE: Your headset can pair with up to 8 devices but only maintain 2
connections simultaneously; this includes the Bluetooth adapter.
Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality
and acoustic sound quality through your headset. The adapter comes pre-paired
to your headset.
4
Chapter 2 Connect and pair
1.
Turn on your headset and insert the Bluetooth USB adapter into your laptop
or PC.
2.
The USB adapter LED flashes and then turns solid to indicate the headset is
connected to the USB adapter. If you are wearing your headset you hear “PC
connected” to indicate the connection has been established. When on a call,
the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3.
Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to
customize your headset behavior through advanced settings and options.
Configure USB adapter for streaming media
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream
media, configure your Bluetooth USB adapter.
Windows
1.
To configure your Bluetooth USB adapter for streaming media in your PC, go to
Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as
the Default Device and click OK.
2.
To pause music when you place or receive calls, go to Start menu > Control
Panel > Sound > Communications tab and select the desired parameter.
Mac
■
To configure your Bluetooth USB adapter for streaming media on your Mac, go
to System Preferences > Sound. On both the Input and Output tabs, select Poly
BT700.
Pair BT700 USB adapter again
Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the
event that your adapter is disconnected or bought separately, you will need to pair
the adapter to your Poly device.
Configure USB adapter for streaming media
5
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.
Download: poly.com/lens.
NOTE: Adapter design varies by USB connection.
1.
Insert the high-fidelity Bluetooth USB adapter into your laptop or computer
and wait for your computer to recognize it.
2.
Put your Poly audio device in pair mode.
3.
Launch Poly Lens Desktop App and navigate to Poly BT700.
4.
Put your Bluetooth USB adapter into pair mode by selecting "Pair new device"
on the adapter's main page or overflow menu. Your adapter flashes red and
blue.
Pairing is successful when you hear "pairing successful" and "PC connected"
and the Bluetooth USB adapter LED is solid.
6
Chapter 2 Connect and pair
3
Fit
For best call audio, ensure your headset is worn correctly.
■
Wear your headset with your earcups on the correct ears.
IMPORTANT: Headset microphones are on the front of your earcups.
R
L
Fit
7
4
Charge
Your headset has up to 24 hours of listening time.
Charge
Charge your headset using the Poly wireless charge stand.
1.
Place the headset on the charge stand.
NOTE: The charge stand plugs into a computer or wall charger’s USB-C port.
2.
Charge stand LED pulses when charging and turns off when the headset is
fully charged. Headset LEDs flash when charging and turn off once charging
is complete. It takes approximately 5 hours to fully charge your headset.
NOTE: You can also charge your headset using the USB-C cable. Headset
LEDs flash when charging and turn off once charging is complete.
Check headset battery status
Check your headset battery status.
■
8
Chapter 4 Charge
Do one of the following:
●
With your headset inactive, slide and release the Power switch away
from the off position. Listen to the voice alert or observe the headset LEDs.
●
Power on your headset and listen to the voice alert.
●
View headset battery level in Poly Lens App .
Voice alert
Headset LEDs
Talk time
"Battery high"
12 hours or more
"Battery medium"
2 to 12 hours
"Battery low"
30 minutes to 2 hours
"Battery critical"
Less than 30 minutes
Check headset battery status
9
5
Load software
Download Poly Lens App to get the most out of your device. Some softphones
require the installation of Poly software to enable device call control(answer/end
and mute) functionality.
●
Download Poly Lens Desktop App at poly.com/lens.
●
Download Poly Lens Mobile App at poly.com/lens, the App Store or Google
Play.
Poly Lens Mobile App
Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language
✓
✓
Enable features
✓
✓
Battery meter
✓
✓
Update device firmware
✓
✓
Manage notifications and
alerts
✓
✓
Schedule health and wellness
reminders
✓
✓
View user guide
✓
✓
FindMyHeadset
✓
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App . Download at poly.com/lens.
10
Chapter 5 Load software
6
The basics
Use your headset system.
Power on/off
Power on your headset.
■
Slide the Power
switch to power on the headset.
Adjust volume
Swipe the earcup to adjust your volume.
■
Swipe up on the right earcup to increase the volume. Swipe down to decrease
the volume. Each swipe changes the volume one level.
Adjust headset microphone volume (softphone)
Adjust your headset volume for softphone calls.
■
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause audio
Tap the right earcup to control audio.
■
Tap the center of the right earcup to play or pause audio.
The basics
11
Track forward
Play the next track while streaming audio.
■
Swipe forward on the right earcup to play the next track.
Track backward
Play the previous track while streaming audio.
■
12
Chapter 6 The basics
Swipe backwards on the right earcup to play the previous track.
ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music
and sound quality. Transparency Mode allows you to hear your surroundings while
wearing your headset.
ANC/Transparency mode is the default custom button feature. For more, see
Customize your headset on page 17.
1.
Tap the Custom button with two fingers for 2 seconds to toggle between
modes.
NOTE: Your headset's Custom button is located in the center of the right
earcup.
2.
Swipe up/down on the right earcup to adjust Transparency Mode level when
active.
ANC and Transparency Mode settings
Choose your preferred settings for ANC and Transparency Mode in Poly Lens App .
Category
Setting
Description
ANC
Adaptive
(default)
●
Detects differences in user fit or movement while
wearing and automatically adjusts to provide the best
ANC experience
ANC
Standard
●
Optimized for office
●
Provide a more natural audio experience and
enhanced sidetone comfort
ANC
Off
●
ANC powered off
Transparenc
y Mode
Environment
(default)
●
Best for busy streets
●
Optimized to hear your surroundings
Transparenc
y Mode
Speech
●
Optimized for face-to-face communication
Transparenc
y Mode
Off
●
Transparency Mode powered off
ANC and Transparency Mode
13
Voice assistant (smartphone feature)
Use your headset to communicate with your smartphone voice assistant.
■
Siri, Google Assistant™, Cortana To activate your smartphone's default voice
assistant, do one of the following:
●
Press and hold the center of the right earcup for 2 seconds. Wait for
the phone prompt to activate voice dialing, search, and other smartphone
voice controls.
●
Tap the Custom button with two fingers for 2 seconds to activate your
smartphone's default voice assistant. Wait for the phone prompt to
activate voice dialing, search, and other smartphone voice controls.
NOTE: Ensure Voice Assistant is the assigned Custom button setting in
Poly Lens App . For more, see Customize your headset on page 17.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in
Poly Lens App . Below describes default settings.
With active sensors
putting on the headset will:
taking off the headset
will:
Mobile/softphone call
answer the call
keep call in headset
Music/media
resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
Mute (activate in Poly Lens
App )
unmute if on an active call
mute if on an active call
NOTE: *Functionality varies by application. May not function with web-based
apps.
14
Chapter 6 The basics
7
Make/Take/End Calls
Manage calls with your headset.
Make a call
Place a softphone or mobile call.
■
Dial using your softphone application or mobile phone.
Answer or end a call
Use your headset call button to answer and end calls.
■
Tap the center of the right earcup to answer call. Press to end a call.
Hold call
Use the headset mute button to place calls on hold.
1.
Press and hold the Mute
flash red.
button for 2 seconds to hold the call. The LEDs
2.
To resume call, hold the Mute
pulsing red.
button for 2 seconds. The LEDs returns to
Switch between calls (flash)
Use your headset call button to swtich between 2 active softphone calls.
■
To switch between calls, press the headset Call button for 2 seconds.
NOTE: Available for softphone calls only. Does not work with mobile calls.
Make/Take/End Calls
15
Mute
Use the headset mute button to silence your mic during calls.
■
During an active call, press the Mute
headset.
button to mute or unmute your
Redial last outgoing call (smartphone feature)
Use your headset to redial from your smartphone.
■
Tap the Custom button with two fingers for 2 seconds to redial the last
outgoing mobile call.
NOTE: Ensure Redial is the assigned Custom Button setting in Poly Lens App .
For more, see Customize your headset on page 17.
Launch Microsoft Teams (Teams model only)
Tap your headset Teams button to quickly open and use the Microsoft Teams
desktop app.
NOTE: Your headset’s Teams
earcup.
button is located in the center of the right
●
When not on a call, tap your Teams
your computer.
●
When your connected USB adapter LED pulses purple, tap your Teams button
to view Teams notifications.
button to view Microsoft Teams app on
NOTE: Teams model and Teams desktop application required. Teams mobile
application is not supported.
Raise hand in Microsoft Teams meeting (Teams model only)
Use your headset to raise your hand in a Microsoft Teams meeting.
■
16
Chapter 7 Make/Take/End Calls
Press your headset Teams
active Teams meeting.
button for 2 seconds to raise your hand during an
8
More Features
Configure and use additonal headset features.
Customize your headset
Configure your Custom button feature in Poly Lens App . Download: poly.com/lens.
ANC/Transparency mode is the default feature when you tap the right earcup with
two fingers for 2 seconds.
Choose from:
●
ANC/Transparency mode (default)
●
Check device status
●
Mobile calls only: Redial
●
Mobile calls only: Launch default voice assistant (Siri, Google Assistant)
Corded mode (audio over USB)
If your headset battery is depleted or a corded connection is required and/or
preferred, use one of the supplied USB cables to stream audio to your headset.
Your headset is supplied with the following USB cables:
●
USB-C cable
●
USB-C to 3.5mm
NOTE: Your headset battery charges while in corded mode when connected
with the USB-C cable. The 3.5mm cable does not charge your headset battery.
1.
Disconnect your Bluetooth USB adapter from your computer if connected.
More Features
17
18
Chapter 8 More Features
2.
Connect your headset directly to your computer with one of the provided USB
cables.
3.
Power off your headset to use density-friendly corded mode.
9
What's in the box
Contents may vary by product.
Figure 9-1 Bluetooth headset
Music
Indicator Light
Lock
ANC
Timer
Figure 9-2 Poly wireless charge stand
Figure 9-3 Bluetooth USB-C Adapter
Figure 9-4 USB-C to USB-A adapter
What's in the box
19
Figure 9-5 USB-C cable
Figure 9-6 USB-C to 3.5mm cable
Figure 9-7 Headset carrying case
Figure 9-8 Quick start guide
20
Chapter 9 What's in the box
10 Troubleshooting
Resolve your headset issues.
Issue
Resolution
During a call, my voice sounds muffled or
far away to other callers.
You may be wearing your headset backwards. Headset
microphones are on the front of your earcups. For best
call audio, ensure that left and right earcups are on the
correct ear.
Can I control features using either earcup?
No, only the right earcup has touch control.
I want to customize my headset features.
Customize your device settings with Poly Lens App .
Download: poly.com/lens
How do I pair my headset to a mobile
device?
See Pair to mobile device on page 4.
How do I pair my headset to a computer or
laptop?
Plug in the USB Bluetooth adapter to your computer
or laptop. The adapter is paired to your headset and
connects to computer audio. See Connect to PC on
page 4.
Why should I use the USB Bluetooth
adapter instead of my computer's
Bluetooth?
Your USB Bluetooth adapter provides the best
connection, softphone functionality and acoustic
sound quality through your headset. See Connect to
PC on page 4, Configure USB adapter for streaming
media on page 5.
How do I pair my USB Bluetooth adapter to
another supported Poly audio device?
Poly Lens App is required to pair your BT700 USB
Bluetooth adapter to another device. Your Bluetooth
adapter remembers up to 2 supported Poly audio
devices, but connects to only one at a time. See Pair
BT700 USB adapter again on page 5.
How do/why should I use the USB-C to
USB-A adapter?
The USB-C to USB-A adapter is designed to connect
your BT700C adapter to USB-A ports if available. Use
if you do not have USB-C ports available on your PC/
device.
Can I connect my headset to a mobile
phone and computer at the same time?
Yes, your headset can connect to mobile and PC. Your
headset remembers up to 8 devices, but connect to up
to 2 devices at a time. That includes the USB Bluetooth
adapter.
The headset audio is not working
as expected when connected to my
computer.
Check the following:
●
During a call, nobody can hear me
●
During a call, I can't hear anybody
●
Music is not coming through my
headset
●
When I play music and a call comes
in, the music is too loud or doesn't
pause
●
To configure the headset sound on your
computer, see Configure USB adapter for
streaming media on page 5, Load software on
page 10.
●
Ensure that only one softphone application is
opened at a time.
●
For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device on page 10.
Troubleshooting
21
Issue
Resolution
My headset call control is not working as
expected when on a softphone call.
Check the following:
(Teams model only) How do I interact with
Microsoft Teams using my headset?
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
●
For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device on page 10.
●
Ensure that only one softphone application is
opened at a time.
●
If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly
Lens App installed. See Load software on page
10.
●
Select your softphone application in Poly Lens
App .
●
Tap the headset Call button to quickly open
and use Microsoft Teams. See Launch Microsoft
Teams (Teams model only) on page 16.
●
Set your target softphone by going to Poly Lens
App .
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by going
to Poly Lens App .
When you configure another softphone, the Call
button:
22
Chapter 10 Troubleshooting
●
doesn't interact with Teams
●
doesn't go to Teams notifications
●
will not launch Cortana
The headset audio is cutting out during
softphone calls.
You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB) on page 17.
The headset sensors are not working as
expected.
If your headset sensors are not working as expected,
you may need to reset the sensors. Reset sensors by
going to Poly Lens App .
●
A call is not automatically answered
when I put on my headset
●
Mute/unmute is not working when I
take on/off my headset during a call
●
During a call, mute unexpectedly
turns on
I want to use my headset as a USB corded
headset with my computer.
Your headset can be used in corded mode. See Corded
mode (audio over USB) on page 17.
Can I use my headset while charging it?
Your headset charges while in corded mode. See
Corded mode (audio over USB) on page 17.
11
Support
NEED MORE HELP?
poly.com/support
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501
HP REG 23010, 08028
Barcelona, Spain
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
台灣惠普資訊科技股份有限公司
臺北市南港區經貿二路 66 號 10 樓
電話：02-37899900
© 2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All
trademarks are the property of their respective owners.
RMN (Regulatory Model Number): VS85T, CBVS1, BT700C
Support
23