Poly Voyager Surround 80 UC Bluetooth Headset User Guide
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Poly Voyager Surround 80 UC is a Bluetooth headset with touch controls for call and media management. Enjoy active noise cancellation (ANC) and transparency modes to customize your listening experience. With up to 24 hours of listening time, stay connected throughout the day. The headset also includes a USB Bluetooth adapter for high-fidelity computer audio and softphone functionality.
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Voyager Surround 80 UC Bluetooth headset with touch control User Guide Contents Overview 3 Headset 3 USB Bluetooth adapter 4 Connect and pair 5 Pair to mobile device 5 Connect to PC 5 Configure USB adapter for streaming media 6 Pair BT700 USB adapter again 6 Fit and charge 7 Fit 7 Charge 7 Check headset battery status 7 Load software 8 Update your Poly device 8 The basics 9 Power on/off 9 Adjust volume 9 Play or pause audio 9 Track forward 9 Track backward 10 Voice assistant (smartphone feature) 10 ANC and Transparency Mode 10 ANC and Transparency Mode settings 11 Use sensors 11 Make/Take/End Calls 13 Make a call 13 Answer or end a call 13 Reject a call 13 Hold call 13 Switch between calls (flash) 13 Mute 13 Redial last outgoing call (smartphone feature) 13 Launch Microsoft Teams (Teams model only) 13 Raise hand in Microsoft Teams meeting (Teams model only) More Features 15 Customize your headset 15 Corded mode (audio over USB) 15 DeepSleep mode 15 What's in the box 16 Troubleshooting 17 Support 19 14 Overview Headset ANC / Transparency Your headset has touch control on the right earcup. Use touch gestures for call and media control. Icon Headset control Volume control • Swipe up/down to adjust volume Call control • • Tap to answer Press to end Audio control* • • Tap to play/pause Swipe to track forward/backward Interact with Microsoft Teams (Teams model only, Teams app required) ANC (Active Noise Canceling) and Transparency Mode LEDs/Online indicator Mute/unmute Power Bluetooth® pairing Charge port Note: *Functionality varies by application. May not function with web-based apps. 3 Be safe Please read the safety guide for important safety and regulatory information before using your new device. USB Bluetooth adapter Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio. Note: Adapter's USB connection and design may vary, but function is the same. Standard LEDs USB LEDs What they mean Flashing red and blue Pairing Solid blue Device connected Flashing blue On a call Solid red Mute active Flashing purple Streaming media from computer LEDs when Microsoft Teams* is detected USB LEDs What they mean Flashing red and blue Pairing Solid purple Microsoft Teams connected Flashing blue On a call Solid red Mute active Pulsing purple Microsoft Teams notification Note: *Requires Microsoft Teams desktop application. 4 Connect and pair Pair to mobile device 1 To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and the headset LEDs flash blue and white. Computer Blutooth Camera :02 “Pairing” Headphones 2 Activate Bluetooth on your phone and set it to search for new devices. • iPhone Settings > Bluetooth > On* • Android Settings > Bluetooth On > Scan for devices* Note: *Menus may vary by device. 3 Select “Poly VSurround 80.” Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. Note: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter. Connect to PC Your Bluetooth USB adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. The adapter comes pre-paired to your headset. 1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC. 2 The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid. 3 Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options. 5 Configure USB adapter for streaming media Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media, configure your Bluetooth USB adapter. Windows 1 To configure your Bluetooth USB adapter for streaming media in your PC, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the Default Device and click OK. 2 To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter. Mac 1 To configure your Bluetooth USB adapter for streaming media on your Mac, go to System Preferences > Sound. On both the Input and Output tabs, select Poly BT700. Pair BT700 USB adapter again Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device. Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device. Download: poly.com/lens. Note: Adapter design varies by USB connection. 1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it. 2 Put your Poly audio device in pair mode. 3 Launch Poly Lens Desktop App and navigate to Poly BT700. 4 Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the adapter's main page or overflow menu. Your adapter flashes red and blue. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid. 6 Fit and charge Fit Important: Headset microphones are on the front of your earcups. For best call audio, ensure your headset is worn correctly. R L Charge Your headset has up to 24 hours of listening time. Charge your headset using the USB-C cable. It takes approximately 1 hour to fully charge your headset. The headset LEDs flash when charging and turn off once charging is complete. Note: The USB-C cable plugs into a computer or wall charger's USB port. Check headset battery status Check your headset battery status: • With your headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs. • Power on your headset and listen to the voice alert. • View headset battery level in Poly Lens App. Voice alert Headset LEDs Talk time "Battery high" 12 hours or more "Battery medium" 2 to 12 hours "Battery low" 30 minutes to 2 hours "Battery critical" Less than 30 minutes 7 Load software Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. • Download Poly Lens Desktop App at poly.com/lens. • Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play. Poly Lens Mobile App Poly Lens Desktop App Configure call control for softphones available for some softphones ✓ Change headset language ✓ ✓ Enable features ✓ ✓ Battery meter ✓ ✓ Update device firmware ✓ ✓ Manage notifications and alerts ✓ ✓ Schedule health and wellness reminders ✓ ✓ View user guide ✓ ✓ Find MyHeadset ✓ Update your Poly device Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using Poly Lens App. Download at poly.com/lens. 8 The basics Power on/off Slide the Power switch to power on the headset. Adjust volume Swipe up on the right earcup to increase the volume. Swipe down to decrease the volume. Each swipe changes the volume one level. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Play or pause audio Tap the center of the right earcup to play or pause audio. Track forward Swipe forward on the right earcup to play the next track. 9 Track backward Swipe backwards on the right earcup to play the previous track. Voice assistant (smartphone feature) Siri, Google Assistant™, Cortana To activate your smartphone's default voice assistant, do one of the following: • Press and hold the center of the right earcup for 2 seconds. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. • Tap the Custom button with two fingers for 2 seconds to activate your smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. Note: Ensure Voice Assistant is the assigned Custom button setting in Poly Lens App. For more, see Customize your headset. ANC and Transparency Mode Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Transparency Mode allows you to hear your surroundings while wearing your headset. ANC/Transparency mode is the default custom button feature. For more, see Customize your headset. 1 Tap the Custom button with two fingers for 2 seconds to toggle between modes. 10 Note: Your headset's Custom button is located in the center of the right earcup. 2 Swipe up/down on the right earcup to adjust Transparency Mode level when active. ANC and Transparency Mode settings Choose your preferred settings for ANC and Transparency Mode in Poly Lens App. Category Setting Description ANC Adaptive (default) • Detects differences in user fit or movement while wearing and automatically adjusts to provide the best ANC experience ANC Standard • • Optimized for office Provide a more natural audio experience and enhanced sidetone comfort ANC Off • ANC powered off Transparency Mode Environment (default) • • Best for busy streets Optimized to hear your surroundings Transparency Mode Speech • Optimized for face-to-face communication Transparency Mode Off • Transparency Mode powered off Use sensors Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below describes default settings. 11 With active sensors putting on the headset will: taking off the headset will: Mobile/softphone call answer the call keep call in headset Music/media resume music/media (if playing previous to taking off)* pause music/media (if playing)* Mute (activate in Poly Lens App ) unmute if on an active call mute if on an active call Note: *Functionality varies by application. May not function with web-based apps. 12 Make/Take/End Calls Make a call Dial using your softphone application or mobile phone. Answer or end a call Tap the center of the right earcup to answer call. Press to end a call. Reject a call Press the center of the right earcup for 2 seconds until a tone is heard. Hold call 1 Press and hold the Mute button for 2 seconds to hold the call. The LEDs flash red. 2 To resume call, hold the Mute red. button for 2 seconds. The LEDs return to pulsing Switch between calls (flash) To switch between calls, press the headset Call button for 2 seconds. Note: Available for softphone calls only. Does not work with mobile calls. Mute During an active call, press the Mute button to mute or unmute your headset. Redial last outgoing call (smartphone feature) Tap the Custom button with two fingers for 2 seconds to redial the last outgoing mobile call. Note: Ensure Redial is the assigned Custom Button setting in Poly Lens App. For more, see Customize your headset. Launch Microsoft Teams (Teams model only) Tap your headset Teams app. button to quickly open and use the Microsoft Teams desktop Note: Your headset's Teams button is located in the center of the right earcup. • When not on a call, tap your Teams computer. button to view Microsoft Teams app on your 13 • When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications. Note: Teams model and Teams desktop application required. Teams mobile application is not supported. Raise hand in Microsoft Teams meeting (Teams model only) Use your headset to raise your hand in a Microsoft Teams meeting. Press your headset Teams Teams meeting. button for 2 seconds to raise your hand during an active 14 More Features Customize your headset Configure your Custom button feature in Poly Lens App. Download: poly.com/lens. ANC/Transparency mode is the default feature when you tap the right earcup with two fingers for 2 seconds. Choose from: • • • • ANC/Transparency mode (default) Check device status Mobile calls only: Redial Mobile calls only: Launch default voice assistant (Siri, Google Assistant) Corded mode (audio over USB) If your headset battery is depleted or a corded connection is required and/or preferred, use one of the supplied USB cables to stream audio to your headset. Your headset is supplied with the following USB cables: • USB-C cable • USB-C to 3.5mm Note: Your headset battery charges while in corded mode when connected with the USB-C cable. The 3.5mm cable does not charge your headset battery. 1 Disconnect your Bluetooth USB adapter from your computer if connected. 2 Connect your headset directly to your computer with one of the provided USB cables. 3 Power off your headset to use density-friendly corded mode. DeepSleep mode If you leave your headset powered on and idle for 24 hours or more, the headset conserves power by entering DeepSleep mode. To exit DeepSleep mode, wake the headset with one of the following methods: • Tap touch pad • Tap mute button • Power off and on 15 What's in the box Contents may vary by product. Music Indicator Light Lock ANC Timer Figure 1: Bluetooth headset Figure 2: Bluetooth USB-C Adapter Figure 3: USB-C to USB-A adapter Figure 4: USB-C cable Figure 5: USB-C to 3.5mm cable Figure 6: Headset carrying case Figure 7: Quick start guide 16 Troubleshooting Issue Resolution During a call, my voice sounds muffled or far away to other callers. You may be wearing your headset backwards. Headset microphones are on the front of your earcups. For best call audio, ensure that left and right earcups are on the correct ear. Can I control features using either earcup? No, only the right earcup has touch control. I want to customize my headset features. Customize your device settings with Poly Lens App. Download: poly.com/lens How do I pair my headset to a mobile device? See Pair to mobile device on page 5. How do I pair my headset to a computer or laptop? Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See Connect to PC on page 5. Why should I use the USB Bluetooth adapter instead of my computer's Bluetooth? Your USB Bluetooth adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. See Connect to PC on page 5, Configure USB adapter for streaming media on page 6. How do I pair my USB Bluetooth adapter to another supported Poly audio device? Poly Lens Desktop App is required to pair your BT700 USB Bluetooth adapter to another device. Your Bluetooth adapter remembers up to 2 supported Poly audio devices, but connects to only one at a time. See Pair USB adapter again. How do I use the USB-C to USB-A adapter? The USB-C to USB-A adapter is designed to connect your BT700C adapter to USB-A ports if available. Use if you do not have USB-C ports available on your PC/device. Can I connect my headset to a mobile phone and computer at the same time? Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes the USB Bluetooth adapter. The headset audio is not working as expected when connected to my computer. Check the following: • • • • During a call, nobody can hear me During a call, I can't hear anybody Music is not coming through my headset When I play music and a call comes in, the music is too loud or doesn't pause • • • To configure the headset sound on your computer, see Configure USB adapter for streaming media on page 6, Load software on page 8. Ensure that only one softphone application is opened at a time. For best performance, ensure your headset firmware is up-to-date. See Update your Poly device. 17 Issue Resolution My headset call control is not working as expected when on a softphone call. Check the following: • • • • (Teams model only) How do I interact with Microsoft Teams using my headset? • • (Teams model only) Does my Microsoft Teams-enabled headset work with other softphones? For best performance, ensure your headset firmware is up-to-date. See Update your Poly device. Ensure that only one softphone application is opened at a time. If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software. Select your softphone application in Poly Lens Desktop App. Tap the headset Call button to quickly open and use Microsoft Teams. See Launch Microsoft Teams (Teams model only) on page 13. Set your target softphone by going to Poly Lens Desktop App Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App. When you configure another softphone, the Call button: • • • doesn't interact with Teams doesn't go to Teams notifications will not launch Cortana The headset audio is cutting out during softphone calls. You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB). The headset sensors are not working as expected. If your headset sensors are not working as expected, you may need to reset the sensors. See Reset sensors. • • • A call is not automatically answered when I put on my headset Mute/unmute is not working when I take on/off my headset during a call During a call, mute unexpectedly turns on I want to use my headset as a USB corded headset with my computer. Your headset can be used in corded mode. See Corded mode (audio over USB). Can I use my headset while charging it? Your headset charges while in corded mode. See Corded mode (audio over USB). 18 Support NEED MORE HELP? poly.com/support HP Inc. 1501 Page Mill Road Palo Alto, CA 94304, U.S.A. 650-857-1501 HP REG 23010, 08028 Barcelona, Spain HP Inc UK Ltd Regulatory Enquiries, Earley West 300 Thames Valley Park Drive Reading, RG6 1PT United Kingdom 台灣惠普資訊科技股份有限公司 臺北市南港區經貿二路 66 號 10 樓 電話:02-37899900 © 2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners. RMN (Regulatory Model Number): VS80T, BT700, BT700C 222919-06 10.23 19
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Key Features
- Touch Controls
- ANC & Transparency
- USB Adapter
- 24h Battery
- Microsoft Teams
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Frequently Answers and Questions
How do I pair my headset with my phone?
Put the headset in pairing mode by sliding and holding the power switch away from the off position until you hear "pairing." Then, activate Bluetooth on your phone and select "Poly VSurround 80."
How do I connect my headset to my computer?
Insert the USB Bluetooth adapter into your computer. The adapter is pre-paired to your headset and connects to your computer audio.
What does the USB adapter LED mean?
A flashing red and blue LED on the adapter indicates pairing. A solid blue LED means the device is connected. A flashing blue LED means you're on a call. A solid red LED means mute is active and a flashing purple LED means streaming media from the computer.