MAKING CALLS

Caller ID Blocking

Keep your caller ID information private when making a phone call. This feature applies only during the time of the current call. You must re-apply this setting each time you want to make a call.

1 Listen for the dial tone, then press

RESTRICT.

2 Press 67.

3 Dial the destination phone number.

Call Return

Call back the last extension that called you.

Press OR 69.

Camp-On (Callback)

Automatically call back an extension that is busy, does not answer, or forwards you to voicemail.

After receiving a busy signal or no answer:

1 Press

Camp-On,

OR

Flash

, then 76.

2 Hang up.

When the target extension becomes available your phone will ring:

3 Answer the ring to retry your call.

Cancel

Press 77.

Redial

Places a call to the last number dialed from the phone.

Press OR .

System Speed Dial

Dial frequently used phone numbers using a predefined code.

1 Press

SYSTEM DIAL,

OR 89.

2 Enter the code used to represent the phone number.

System Speed Dial Preview

(models with displays only)

Review the list of existing Speed Dial numbers.

1 Press

SYSTEM DIAL.

2 Use the volume buttons to scroll through list of

Speed Dial numbers.

3 Press SYSTEM DIAL again to dial the selected speed dial number.

TAP (Erase Last Digit Dialed)

When dialing a number, use TAP to erase dialed digits as needed.

Press TAP to delete the last digit dialed.

- OR -

Voicecall (intercom)

Make a voice announcement to a specified extension.

1 Press VOICECALL,

OR 82.

2 Dial the target extension.

ANSWERING CALLS

Call Pickup

Answer inbound calls on other extensions within your pickup group.

Extension

Pick up any call coming into a specific extensions within your group.

1 Press

Extn Pickup,

OR 75.

2 Dial the extension number of ringing station.

Group

Pick up any call coming into your group.

Press

GROUP PICKUP,

OR 74.

Call Waiting

Place the current call on hold to answer another incoming call.

1 Press CALL WAITING,

OR

Flash

.

2 Press

TAP to return to the first call or to toggle between two calls.

Disable

Disable Call Waiting for the current call only.

1 Press 70.

2 Dial your call.

Night Answer

Place the system into a mode in which all inbound calls are redirected to a predetermined destination

Press OR 85.

Cancel

Press OR 86.

Release 2.0 Service Pack 1 - April 2011

DIGITAL PHONE

FEATURE CODE REFERENCE

Call Park

Directed . . . . . . . Flash + 66 + ext

Retrieval . . . . . . . . . . . . . 65 + ext

Self . . . . . . . . . . . . . . . . Flash + 64

Retrieval . . . . . . . . . . . . . 65 + ext

System . . . . . . . . . . . . . Flash + 62

Retrieval . . . . . . . . . . 63 + slot no

Call Pickup

Extension . . . . . . . . . . . . . 75 + ext

Group . . . . . . . . . . . . . . . . . . . . 74

Call Return . . . . . . . . . . . . . . . . . . 69

Call Waiting Answer . . . . . . . . Flash

Disable . . . . . . . . . . . . . . . . . . . . 70

Caller ID Blocking . . . . . . . . . . . 67

Camp-on (Callback) . . . . Flash + 76

Cancel. . . . . . . . . . . . . . . . 77 + ext

Centrex . . . . . . . . Flash + 80 + code

Conference . . . . . Flash + phone no +

. . . . . . . . . . . . . . . . . . . Flash + 71

Reconnect. . . . . . . . . . . Flash + 72

Do Not Disturb . . . . . . . . . . . . . . 41

Cancel. . . . . . . . . . . . . . . . . . . . . 42

Forward. .

43 + destination no. or ext

Cancel. . . . . . . . . . . . . . . . . . . . . 44

Log Incident . . . . . . . . . . . . . . . . .

Night Answer . . . . . . . . . . . . . . . . 85

Cancel. . . . . . . . . . . . . . . . . . . . . 86

Page

System . . . . . . . . . . . . . . . . . . . .

11

Zone . . . . . . . . . . . . . . . 12 + zone

Phone Relocation *98 + extension no.

Sys Spd Dial . . . 89 + speed dial no.

Transfer. . . . . . Flash + destination ext

Voicecall . . . . . . . . . . . . . . . 82 + ext

QUICK

REFERENCE

GUIDE

for Vertical Edge 100, Edge 700,

Impact SCS, and Vodavi Digital Phones

INTRODUCTION

This guide describes how to use Vertical Edge digital phones with the

Vertical Wave phone system. See your phone system administrator for information on which features are available on your specific Vertical

Edge phone model.

THE FLASH BUTTON

The

Flash

button is utilized in many of the features of this phone (such as when making calls, transferring calls, or placing calls on hold). It is often used in conjunction with “star codes” (see Feature Code

Reference listing on the back of this guide).

The location of the

Flash

button may vary from model to model.

Contact your system administrator for details about whether or not

(and where) a

Flash

button exists on your phone.

PHONE SETTINGS

Handset and Speaker Volume

During a call, while the other party is speaking:

Use the volume buttons to adjust volume.

• The most recent setting will be saved.

Volume Reset Override (if programmed on your phone)

If your phone has this button, use it to prevent the phone from automatically resetting to the default level.

Press

VolResetOverride to toggle on and off.

Display Contrast

(For all models except Edge 700)

1 Press

MENU, then NEXT until DISP appears then press DISP.

2 Use the

Light and Dark softkeys to adjust the display contrast level.

3 Press

Done or SPEAKER to save the setting.

Ring Volume

Press the volume buttons to adjust the ring volume.

Ring Tone

Change the sound of the tone (not the volume) of your phone.

1 Press

MENU, then RING.

2 Use the

Up and Down softkeys to select a ring tone.

3 Press Done or SPEAKER to save the setting.

ADDITIONAL FEATURES

Do Not Disturb (DND)

Block all incoming calls and pages (except in the case of a Camp-on callback) and send them to a another destination.

Press OR 41.

Cancel

Press OR 42.

Centrex Access

If your Wave system uses Centrex service, follow these steps to access the associated Centrex features. Listen for dial tone.

Press 80, then enter the Centrex feature code.

Log Incident

When using a remote phone, pressing ** logs a time stamp in the

Wave system trace logs that may be useful when troubleshooting a problem.

Message Waiting

1 Press MESSAGE.

2 Follow the voicemail prompts to retrieve voicemail messages and use voicemail features.

Mute

Prevent the party at the other end from hearing anything from your phone.

ADDITIONAL FEATURES (continued)

Query

(models with displays only)

Review what features are programmed on which buttons.

Press how that button is programmed.

Phone Relocation

Keep your previous phone number and configuration settings when you move to another location.

Press *98 and dial your current extension number.

Program

Program buttons on your phone to perform various features (such as

Auto-Dial or Forward).

1 Press PROGRAM, OR

MENU, then NEXT, then press PROG.

2 Follow the prompts.

Release

Disconnect an active call, clear the display, mute the speaker during a page, and/or cancel transfers, conferences, or the Program feature.

Shift

(Edge and Impact Phone Models Only)

Each feature button can be programmed with an AutoDial key accessed via the Shift button.

Press SHIFT, then the AutoDial feature key.

Speaker

Use the speaker and microphone instead of the handset or headset.

Press headset/handset.

• On Vodavi phones use the OFF/ON button.

TRANSFERRING CALLS

Transfer (Blind)

Place a call on hold while you dial the destination extension, then transfer the call without announcing the call to the recipient.

With a party on the line:

1 Press

TRNS/CONF,

OR

Flash

.

2 Dial the destination extension, then hang up to complete the transfer.

Transfer (Consultation)

Place a call on hold while you dial the destination extension, then announce the call to the recipient before transferring.

With a party on the line:

1 Press

TRNS/CONF,

OR

Flash

.

2 Dial the destination extension.

3 Wait for the destination extension to answer.

4 Announce the call.

5 Hang up to complete the transfer.

If voicemail answers:

Hang up to transfer the call to Voicemail.

- OR -

Flash

, then 72 to reconnect to the caller.

Transfer to Voicemail

Transfer a party directly into a voice mailbox (without ringing the destination extension). Contact your System Administrator to find out if this option is available on your phone.

=

With a party on the line:

1 Press Transfer.=

2 Dial the destination extension, then hang up to complete the transfer.

FORWARDING CALLS

Forward (External)

Forward calls to an external phone number when you are away from your office.

1 Press 43.

2 Enter the external line access code.

• If prompted, enter the appropriate voicemail password.

3 Dial the external destination phone number, then press .

Forward (Internal)

Forward calls to another extension when you are away from your phone.

1 Press 43.

2 Dial the destination extension.

Forward (Cancel - Internal/External)

Cancel any of the Forward settings.

Press 44.

Forward (Follow-Me)

From any phone in the system, specify an extension to which you want your calls forwarded.

1 Press 78.

2 Enter the destination extension.

3 If prompted, enter the appropriate voicemail password, then .

Forward (Cancel - Follow Me)

1 Press 79 .

2 Enter the destination extension.

CONFERENCE CALLS

Set up a conference call with up to multiple participants

(including yourself).

With a party on the line:

1 Press TRNS/CONF or TRANS to place the other party on hold.

2 Listen for the dial tone, then dial the number of the next party.

3 Repeat for each additional conference member.

NOTE

If a party is not available, press TAP, or press the button corresponding to the initial call.

4 Press TRNS/CONF or TRANS again to complete the call.

PAGING

Page (System)

Send a page over all digital phones and the overhead public address system.

1 Press SYSTEM PAGE, OR 11.

2 Begin speaking, then hang up to end the page.

Page (Zone)

Send a page over all digital phones and the overhead public address system in a specific group of digital phones.

1 Press

PAGE (ZONE).

- OR -

Press 12, then enter the zone number (always 2 digits).

2 Begin speaking, then hang up to end the page.

PLACING CALLS ON HOLD

Call Park (Directed)

Place a call in a parked state on any extension for retrieval from any Vertical Wave phone.

With a party on the line:

1 Press DIRECTED PARK,

OR

Flash

, then 66.

2 Dial the extension .

==

3 Listen for two beeps.

4 Hang up.

Retrieval

1 Press DIRECTED PARK,

OR 65.

2 Dial the extension.

==

Call Park (Self)

Place a call in a parked state on your extension for retrieval from any Vertical Wave phone.

With a party on the line:

1 Press

SELF PARK,

OR

Flash

, then 64.

2 Listen for two beeps.

3 Hang up.

Retrieval

1 Press

SELF PARK,

OR 65 .

2 Dial your extension.

Call Park (System)

Place a call in one of ten parking slots on the Vertical Wave system for retrieval from another phone.

With a party on the line:

1 Press

SYSTEM PARK,

OR

Flash

, then 62.

2 Note the displayed slot number.

Retrieval

1 Press SELF PARK,

OR 63.

2 Dial the slot number.

Hold

Put the current call on hold while you use other phone features.

Reconnect

For a single call on hold corresponding with the held call.

For multiple calls on hold

1 Go on-hook, then press TAP.

2 Press HOLD repeatedly to display and scroll through the list of held calls.

3 Press TAP to retrieve the currently displayed call.

=

Your phone must have a pre-programmed Transfer

== button in order for this feature to be used.

This may not be necessary if your DIRECTED PARK button has been programmed to dial a specific number.

Release 2.0 Service Pack 1 - April 2011